gloco product assurance system team 2 may 5, 2012 alex blokker joseph hall john longmire rachel...
TRANSCRIPT
GLOCO Product Assurance System
Team 2May 5, 2012
Alex BlokkerJoseph HallJohn LongmireRachel NoiseuxStan Rajan
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Business Problem
GLOCO Supply Chain• Primary diversion on high-end medical device
equipment• Various distributors, manual touch points
Product Counterfeiting• Brand deterioration• Increased consumer risk• Revenue loss (3% Annual Pacemaker Sales in
2010 - $24M)
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New Service Offering - GPA• GLOCO Product Assurance (GPA) system
• Increase product revenue ($24M+ annually)• Reduce risk to GLOCO, customers, patients
• GLOCO will utilize RFID tracking for enhanced tracking and authenticity verification of pacemakers for GPA subscribers
• GPA Customer Benefits• Notification of fraud or product issues (recalls) prior to
use• Reduced risk to patients implanted with these devices• Eliminates manual paperwork and data entry for
tracking
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Use Cases: Verification & Warranty
GLOCO
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During pre-op, the pacemaker is scanned for both its RFID and barcode. A unique ID (surgery code, patient id, etc.) is entered or scanned as well.
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GPA transmits the data to GLOCO where the product codes are matched and the device is checked for any known issues.
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The pre-op user receives notification immediately with the product’s authenticity, viability, etc.
4After processing the warranty information, GLOCO sends the hospital an electronic record of the warranty, thus eliminating any manual paperwork.
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Functional Requirements Solution
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The user must be able to:
• Select GPA function
• Conduct product verification
• Warranty registration
• Conduct inventory update
• Input alphanumeric data
GLOCO must be able to:
• Store ERP data using GS1 standards
• Ability to provision RFID tag
GPA Technical Architecture
1. Product Serialization and RFID Management: SAP Auto ID2. GPA Mobile Application
3. G-WARP extensions4. ERP extensions
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Data ManagementGS1 Standards for Healthcare Data Used
• Global Location Number (GLN)• Global Trade Item Number (GTIN)
Data Collected from two main sources:• GLOCO• The Customer (Hospital)
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Deployment Considerations
Time to market• Minimize patient risk and revenue loss
Minimize impact on current operations• Mitigate project risks; Establish contingencies
Identify roadblocks early• Upfront design and assessment
Create frequent success milestones• 4 Phased Approach
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System DeploymentPhase 1: Set-Up
• Acquire and Install Dev resources• User Interviews• Technical Assessment• Software Spec document• Technical Gap assessment• Reference Architecture
Phase 2: AUTO-ID• AUTO-ID Install• ERP Integration• Floor equipment install and config• Floor equip testing• Floor user training• Testing• Parallel usage• Cutover
Phase 3: G-WARP• G-WARP development• Integration to ERP• Outbound messaging dev• Testing• Promote to Production• Go Live / cutover
Phase 4: GPA• Configure Environments• Mobile App Dev• Agile Test Iteration 1• Agile Test Iteration 2• Code Complete• Testing• Promote to Production• Go live
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Operational GovernanceRoles Responsibilities ParticipantsGPA Executive Project Sponsor
Secures spending authority and resources for the project
Champions the project to the enterprise Stays up to date on project activities The ultimate decision makers for the project
GLOCO CFO
GPA Project Steering Committee
Provide project oversight and control Champions project the key organizations Approve project deliverables Provide issue resolution Approve scope changes
GLOCO PMO, Application Delivery, Technology & Operations , Manufacturing, Distribution
Coeur Hospital
GPA Project Manager
Ensures Project Team completes the project Develops Project Plan with Project Team Secure approval of deliverables from Steering
Committee Report and escalate issues to the Steering
Committee
GLOCO Project Manager
GPA Project Team
Produce Deliverables Execute Project Plan tasks Train End Users
Application Developers Systems Analysts Business Analysts from
Manufacturing and Distribution
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User EnablementDeployment Team• Sales Representative• Training Staff• Technical Resource
Training• Enhance support from GLOCO Warranty staff (FAQ’s)• Customer staff training with rollout• Follow-up training sessions as usage
expands
Communication• Leverage Sales Representative communication channels• Coordinate demonstrations and technical consultations• Relay timeline for new products
RolloutPlan
Training
Knowledge Management
Commun-ication
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User EnablementDeploying the Product• Assigned Deployment Team• Rollout by Product• Enhance Current Support Channels
Launching the Service• Leverage Corporate Systems
• Issue Tracking, Product Feedback• Iterative Documentation
• FAQ, Deployment Tips
RolloutPlan
Training
Knowledge Management
Commun-ication
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Operational Readiness
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End User
1st Level Help Desk
2nd Level Application
Support
3rd Level Developer
Support
Customer Support Processors
Open IncidentPerform RCA
Send Solution to End User
Search Knowledge Repository
Confirm Bug / Open Change
Ticket / Supply Patch
Confirm Solution
GPA Prototype
• Users scan the product they wish to register
• RFID tag is on each pacemaker package
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GPA Prototype
• RFID scan returns the product’s authenticity
• Registration of product can be determined based upon information presented
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GPA Prototype
• Procedure ID must be provided for registration
• Keypad or scanning of barcode will enter the procedure ID
• Procedure ID ties the product to a patient
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Success Metrics
Business Benefit
• Increase warranty information collected by 25%
• Decrease the use of expired products to 1%
Application Performance
• 99.99% availability• < 4 second response time on
inquiries
Project Milestones
• Deliver the project within 10% of the projected budget
• Deliver 90% of milestones on time
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GLOCO Product Assurance:Driving Higher Revenues, Higher Profits, and
Higher Brand Value for GLOCO
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Q & A
Any Questions?
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