global support for your cruise business

DNV SERVING THE MARITIME INDUSTRY cruise

global support for your cruise business

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GLOBAL SERVICES fOR THE CRuISE INDuSTRy

02 I MARITIME I global support for your cruise business I

■■ Classification ■■ Statutory■■ Certification■■ Verification

■■ Advisory ■■ SHE risk management ■■ Software support

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DNV meets cruise ships in ports all over the world and its more than 300 survey stations and coordination through its Global Cruise Center in Miami make it well prepared to serve the cruise industry. DNV has been a strong service provider to the cruise industry since this industry started in the mid 1960s and has helped novel technology and designs to materialise in this exciting shipping segment. We wish to continue providing this support to the industry within the framework of our common interest in a safe and sustainable future.

settiNg sail for the way forwarD

CONTENTS

I global support for your cruise business I MARITIME I 0302 I MARITIME I global support for your cruise business I

04 Setting sail for the way forward06 DNV’s global cruise center08 Statutory services10 Technical expertise

12 Class entry14 Complex software systems


EnvIROnmEnTAl PERFORmAnCE wIll BECOmE mORE AnD mORE RElEvAnT

TO FUTURE SUCCESS! HOw SHOUlD I mEET THIS CHAllEnGE?

HOw DO YOU mAInTAIn THE COm-

PETITIvEnESS OF A FlEET GIvEn THE

YOUnG PART OF THE FlEET?

HOw TO InCREASE REvEnUE BASED On EXISTInG

AnD nEw CAPACITY?

lnG COUlD BE A FUTURE FUEl, BUT w

HEn IS IT RIGHT TO

mAKE A DECISIOn TO InvEST In

lnG?

HOw CAn Y

OU DESIG

n A v

ESSEl THAT REDUCES

THE nEED FOR STAFF, A

nD HOw

CAn YOU CREATE m

ORE

REvEnUE GEnERATIn

G SPACES?

IS THERE A POTEnTIAl TO BUIlD SOPHISTICATED vESSElS In KOREA,

AnD CAn THAT ImPROvE OUR CAPEX?

HOw DO YOU DEvElOP AnD mAInTAIn HIGH

QUAlITY SEAFARERS AnD STAFF?

wHAT R

OlE D

O SOCIA

l m

EDIA P

lAY In

OUR RElA

TIOnSH

IPS

wIT

H OUR G

UESTS?

THERE ARE FEw SEnIOR

EXECUTIvES lEFT In THE InDUS-

TRY wITH A mARITImE OR

nAvAl ARCHITECTURE BACK-

GROUnD – IS THIS A COnCERn?


THERE ARE SEvERAl PlAYERS OUT THERE wHO

ClAIm TO HAvE THE “SIlvER BUllET” FOR TECHnI-

CAl ISSUES, BUT FEw HAvE SOlUTIOnS THERE ARE

PROvEn In THE mARITImE wORlD, CAn I TRUST

THEm?

ARE THERE BETTER AlTERnATIvES TO DEPlOY

OlDER TOnnAGE TO SECOnDARY BRAnDS?

wHAT wIll BE THE nEw KIllER

FEATURE FOR CRUISE vACATIOnS?

HOw TO REDUCE COSTS AnD STRIKE THE RIGHT BAlAnCE BETwEEn THE SHORT-TERm AnD lOnG-TERm FOCUS?

SIZE COnTRIBUTES TO ECOnOmY OF SCAlE,

BUT wHAT IS THE lImIT OF SIZE?CRUISE vESSElS ARE mORE AnD mORE SOPHISTICATED,

wITH InCREASInGlY ADvAnCED ICT SYSTEmS. HOw

wIll THIS CHAnGE THE ROlES OF OUR STAFF?

HOw wIll A CARBOn COn-

STRAInED wORlD AFFECT THE

CRUISE InDUSTRY?

HOw DO wE REAlIZE THE POTEnTIAl

OF THE ASIAn mARKET?

settiNg sail for the way forwarDThe way forward is determined by the reactions to the key questions. Some of the questions are generic for all cruise brands, while others are more specific to some brands. There are cer-tainly many topics related to a sustainable future for the cruise industry and in order to encour-age this discussion we have looked into the crys-tal ball and identified some of them. DNV is working on such questions and is prepared to have discussions with individual cruise industry brands on the way such questions are dealt with in their organization and included in the brand's strategy.

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DNV’s global cruise serVice ceNter

DIRECTOR Of THE GLOBAL CRuISE CENTER Trond Schistad has been appointed Director of the new Global Cruise Centre. This is a new position in DNV and Trond’s main task will be to develop the global cruise centre concept in DNV and, together with a strong international team, build DNV’s position as the dominant player in this segment. Trond has held several senior management posi-tions within DNV and for the past few years has been Manager of ACEA (the Approval Centre East Asia) South Korea.

From 2001 to 2006, Trond was Country Manager Malaysia Maritime and was responsible for the customer service management of Star Cruises, at that time the third-largest cruise line in the world (incl NCL). For the Star Cruises fleet operating in Asia, he was involved with the: ■■ Coordination and execution of fleet surveys and safety/security auditing

■■ Technical and regulatory compliance support■■ Pre-contract support for dry-dockings, conversions and major refurbishments

■■ Training of ship officers, superintendents and EPC contractors

DIRECTOR Of MARkETING & CuSTOMER RELATIONSRavi Mehta has been appointed the new Director of Marketing & Customer Relations at DNV’s Global Cruise Center. This is also a new position in DNV and the objective is to grow DNV’s business volume with key cruise customers by managing the marketing, sales and customer relations activities with those customers for all DNV’s services. Ravi’s main responsibilities will be to execute the marketing and sales plans. He will also be responsible for profiling, cam-paigns, competitor monitoring, market intelligence and customer satisfaction surveys for DNV’s cruise services worldwide.

BHARAT MADAN ››Head of Classification and Compliance Management Services

RAVI MEHTA ››Director of Marketing and Customer Relations

‹‹ The Global Cruise Center Team

TRoND SCHISTAD ››Director of the Global Cruise Center


Ravi has extensive management, shipping and cruise expe-rience and most recently served as the manager of District Caribbean. He has been one of the key persons in develop-ing the Passenger Ship Center. Ravi also has a broad and unique network of customers within both the cruise and shipping industries.

HEAD Of CLASSIfICATION AND COMpLIANCE MANAGEMENT SERVICESBharat Madan has been appointed Head of Classification and Compliance Management Services. The department also incorporates an approval unit to coordinate new-building projects.

Bharat has worked for DNV for 14 years and has previous experience from LRS and as a chief engineer. As the manager of the Passenger Ship Center in Miami, he has been instrumental in:

■■ developing the Passenger Ship Center■■ Extensively interacting on a daily basis with major cruise operators for all kinds of technical and regulatory compliance and active CSM support

■■ Coordinating and providing technical input to cruise clients for major refurbishment projects

■■ Setting up technical seminars and training for cruise clients. Publishing internal technical newsletters (pax fax) and helping to develop training course modules for passenger ship surveyors

■■ Coordinating and providing support to passenger ship surveyors within the region and outside

■■ Actively coordinating and providing technical input to approval surveyors working on passenger ships at Høvik and newbuilding yards

DNV Global Cruise Center is located in Ft. Lauderdale, Florida


STATUTORY CERTIFICATES FOR CRUISE SHIPS

■■ PSSC – Passenger Ship Safety Certificate■■ EXC – Exemption Certificate■■ ILLC – International Load Line Certificate■■ TMC – International Tonnage Certificate■■ TMCS – Suez Canal Special Tonnage Certificate

■■ ITC69 – Tonnage Certificate 69 Convention

■■ SUEZ – Suez Canal Regulations, Declaration of Survey

■■ PANCAN – Panama Canal Regulations, Declaration of Compliance

■■ STLAW – St.Lawrence Seaway Regulations, Declaration of Survey

■■ TMCP – Documentation for Panama Canal Tonnage Certificate

■■ SMC – International Safety Management Code Certificate

■■ DoC – Document of Compliance issued to the management company and copy kept on board

■■ SMAN – Certificate of Safe Manning■■ EXEWTD – Exemption Certificate for Watertight Doors to be kept open during Navigation

■■ ISPS – International Ship Security Certificate

■■ ILo92 – Certificate of Compliance■■ ILo133 – Certificate of Compliance■■ USNAV – U.S. Navigation Regulations, Declaration Concerning Compliance

■■ PCL – Passenger and Cargo Lift Certificate■■ Radio Station Licence■■ Noise and Survey Report■■ MLC – Maritime Labour Convention■■ LLS – Stability Declaration■■ List of operational Limitations■■ Registry Declaration■■ Sales Declarations

EnvIROnmEnTAl CERTIFICATES

■■ AFS – Anti-Fouling System, Statement of Compliance

■■ BWM-SC – Ballast Water Management, Statement of Compliance

■■ USPoL – U.S. Pollution and Sanitary Regulations, Declaration Concerning Compliance

■■ IoPP – International oil Pollution Prevention Certificate

■■ IoPP-F – oil Pollution Prevention for Fuel oil Tanks

■■ IAPP – International Air Pollution Prevention Certificate

■■ ISPP – International Sewage Pollution Prevention Certificate

■■ ISPPN – Sewage Pollution Prevention Certificate

■■ IAFS – International Anti-Fouling System Certificate

■■ APPC – Arctic Pollution Prevention Certificate for Canadian waters

statutory serVices

08 I MARITIME I global support for your cruise business I I global support for your cruise business I MARITIME I 09


techNical expertise

Building a cruise ship is a complex process. The vessels are not based on standard designs, they are among the most complex vessels any yard can build, and they are at the forefront of technology and current regulations. DNV has been with the industry right from the start and possesses technical know-how that benefits owners and operators. With our extensive knowledge and experience of all aspects, from materials and structures to machinery, sys-

tems and operations, we can verify and approve all planned solutions and functionalities. We work with the designers and suppliers of cabin interiors, decorations, lifts, pantries, machinery, electrical installations, security, navigational aids, computers, lifeboats and emergency equipment – in short, the entire industry. One of DNV’s key roles is to integrate and ensure the integration of the above. DNV has extensive expertise that benefits its customers.

Survival capability■■ Probabilistic damage stability calculations■■ SSoC – Stability Statement of Compliance

Structural capability■■ Global stiffness analyses■■ Global vibration analyses■■ Local vibration analyses■■ Noise Prediction Analysis

Propulsion reliability■■ Motion analyses in sea states■■ Vibration measurements

Fire protection■■ Regulation 17 verification reporting■■ SFR – Shipyard Fire safety Rating

Health and comfort■■ AQWA – Air Quality and Water system Assessment

Special services for newbuildings■■ PEA – Propeller Excitation Analysis■■ NVST – Noise & Vibration Measurements – Sea Trial

■■ SLA – Seakeeping and wave Load Analysis

Conversions■■ Feasibility studies■■ Docking risk management■■ MPQA – Manufactured Product Quality Assurance

vERIFICATIOn SERvICES FOR CRUISE SHIPS


class eNtry

TYPICAl ClASS nOTATIOnS FOR CRUISE SHIPS

■■ Construction symbol denotes that the ship has been built under DNV’s supervision

■■ Construction symbol denotes that the ship has been built under the supervision of another class society

■■ 1A1 – The main rules for hull, machinery, installations and equipment

■■ Passenger Ship – Denotes that the ship is a passenger ship and is subject to the applicable regulations

■■ SSC – Subdivision and Damage Stability■■ LCS-DC – Loading Computer System-Damage Control

■■ ICE-C – Local ice strengthening■■ BIS – Arranged for in-water bottom survey■■ ECo – Machinery operation with continuous supervision from centralised control station

■■ RP – Redundant Propulsion ■■ RPS – Redundant Propulsion and Separate■■ TMoN – Tailshaft Monitoring■■ NAUT-AW – Nautical Safety All Waters■■ DYNPoS – Dynamic Positioning Systems■■ F-M – Additional Fire safety for Machinery space

■■ CLEAN – Controlling and limiting operational emissions and discharges

■■ CLEAN DESIGN – Additional protection against accidental pollution

■■ FUEL – Fuel treatment and conditioning system

■■ CoMF-V – Comfort class addressing Vibration level

■■ CoMF-C – Comfort class addressing indoor Climate

■■ HELDK – Helicopter deck■■ ERS – Emergency Response Service■■ SBM – Shipboard Safety and Environmental Protection Classification Certificate

The DNV Class Entry process ensures a smooth and simple transfer to DNV. Your DNV customer service manager will manage the class transfer to DNV, ensuring a smooth tran-sition with a minimum of disruption to the vessel’s opera-tions and a minimum of work for your shore organisation. As an Owner, you need only make the ship available for survey and submit the requested documentation. DNV will take care of the rest. DNV has an extensive network of survey stations, and your DNV customer service manager will plan the class entry survey to fit in with the vessel’s schedule. The survey may also be scheduled to take place in connection with a peri-odical survey.

DNV will: ■■ contact the existing class society ■■ inform the Flag Administration ■■ inform IACS ■■ assist in gathering the required documentation ■■ be responsible for communication ■■ appoint the station to carry out the class entry survey ■■ carry out the class entry survey and issue interim/ short-term certificates

■■ issue full-term certificates

The steps are as follows: 1. offer letter and signed agreement 2. DNV informs the Flag Administration and existing society 3. Class entry survey and issuance of interim certificates4. Document review 5. Full-term certificates


complex software systems

■■ Project Management – assuring on-time and within-budget delivery

■■ System requirements and design management – limiting the chance of introducing errors and managing the interface between players and development stages

■■ Supplier selection and monitoring – getting the best value from suppliers

■■ System testing and verification management – maximising error detection compared to the specified requirements

■■ System validation management – revealing the remaining defects that cannot be detected outside the operational environment

■■ Management of modifications and alterations – ensuring the entire functionality has been approved and does not regress

■■ Product lifecycle management – to ensure that the lifetime perspective is kept in focus and designed and built into the system

■■ Knowledge Management – to enable organisations to capture lessons learned during the various stages, re-initiate the knowledge and make it easily available to the next project

■■ Architecture and design management – to master the overall complexity of the products by applying best practices to the architecture and design of the overall system and its subsequent subsystems, components and interfaces in order to ensure the reliable performance of the system and products

■■ Information Management and Assurance – to manage the critical information used to run the business and ensure reliable and secure data transfer

Software is becoming an increasingly important element of both hospitality and marine systems. The industry is facing greater product innovation, with more software-embedded systems forming part of both safety critical and business critical systems. These systems are becoming increasingly complex as they evolve to meet escalating customer, regula-tory and technology demands. These two factors require changes in the technical and management approaches taken by cruise companies, yards and system suppliers.

DNV ITGS (IT Global Services) software verification helps cruise operators, yards and suppliers to achieve the highest standards of excellence in individual components, an integrated control and monitoring system and integrated nautical systems. Safe, predictable and profitable opera-tions depend on software for the:■■ Navigation System■■ Control & Monitoring System

■■ Safety System■■ Shipboard Hotel IT Systems

DNV ITGS’ objective■■ To enhance a company’s ability to manage the risk related to safety critical and business critical software systems, from strategy to operation

■■ To improve a company’s ability to develop, adopt and operate processes and systems that are critical to its business

DNV ITGS also performs benchmarking and evaluates processes against standard models and industry data.

In order to provide this range of services, DNV has both developed and adopted unique frameworks and reference models that are proven to provide its customers with tangi-ble and valuable results.

SOFTwARE vERIFICATIOn SERvICES

THIS IS DnvDNV is a global provider of services for managing risk, helping customers to safely and responsibly improve their business performance. our core competence is to identify. assess and advise on risk management. DNV is an independent foundation with presence in more than 100 countries.

DET nORSKE vERITASNo-1322 Høvik, Norway i Tel: +47 67 57 99 00 i Fax: +47 67 57 99 11www.dnv.com

■■ Classification ■■ Strategy and change

■■ People, competence and the environment

■■ Verification

■■ Technology and innovation ■■ operational excellence ■■ Petroleum services

global serVices to the maritime iNDustry

© Det Norske Veritas AS. Design: Coor Service Management/Graphic Services 1101-065.

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Vancouver804-1112 W. Pender Street Vancouver, BC V6E 2S1 Canada

global cruise ceNter

global support for your cruise business

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