global hr process and sap hcm system integration. delivering hcm expertise www.kivala-hr.com

8/18/2019 Global HR Process and SAP HCM System Integration. Delivering HCM Expertise Www.kivala-hr.com

http://slidepdf.com/reader/full/global-hr-process-and-sap-hcm-system-integration-delivering-hcm-expertise 1/6

Delivering HCM Expertise

www.kivala-hr.com

Kivala-HR was required to unify, standardize and

simplify HR processes and systems for a large

worldwide pharmaceutical organization.

Global HR Process and

SAP HCM System Integration



TheChallenge

As with many large global companies, the client had

IT and human resource functions that were largely split

between their main divisions. These “silos” meant that

affiliates often operated different HR processes on a

variety of different technical platforms. This disconnect

made it difficult to operate the system and serviceslandscape and led to a very high total cost of ownership.

The client was also faced with a plethora of other

challenges:

• They were not in a position to implement global HR

strategies like succession and talent management

or consistent pay for performance easily

• Managers were faced with the daunting task

of using different tools and processes for their

employees in different locations

• Headcount and sustainability reporting was very

difficult and cumbersome to compile accurately

• Consistent reporting on HR KPIs across the

organisation was nearly impossible

• The lack of a common system and incongruities

between systems meant a huge amount of

inconsistent and redundant data

• It was very difficult to comply with regulatory

requirements and internal standards

In 2008, the client launched an internal HR

re-alignment initiative with the objectives to unify,

standardize and simplify HR processes and systems

across the organization worldwide. By doing so, they

could focus activities and bundle resources for greater

efficiency and strengthen the customer and business

orientation of the HR function. As a consequence of

the HR re-alignment, a new global HR structure was

formed for the group. Initiatives were then started

to re-design and build truly global processes, where

possible, and to integrate the existing systems into one

global SAP system for HR.



Scope of theengagementThe aim was to support managers, employees and

HR business partners around the world with globally

standardized and streamlined HR processes, as well

as support local HR processes for the larger affiliates in

Europe and North America. The project also aimed to drive

the efficiency of the service delivery on a hub basis and to

ensure the optimum integration and consolidation of the

HR systems.

The client engaged SAP Human Capital Management

(HCM) system experts Kivala-HR to design, build and roll

out the project. The scope included the full suite of SAP

HCM functionality including standardized global processes

such as organizational management, compensation and

performance management, succession and talent manage-

ment and learning solutions. The scope also included more

localized core processes for personnel administration,

travel management, time evaluation, payroll and benefits.

The depth of functionality offered to affiliates varied

according to the size of the subsidiary. Smaller organizations

received the global functionality set combined with a

small amount of local functionality and the larger affiliates

received a more comprehensive set of functionality

including full personnel administration, payroll and time

management. This concept would be eventually rolled out

to over 150 affiliates in 120 countries and in 10 languages.



WorkingtogetherKivala-HR supplied a team of highly skilled and experienced

consultants equipped not only with their specialized business-

process knowledge, but also with a deep understanding

of the SAP HCM platform. This unbeatable combination

enabled the team to design and build pragmatic, sustainable

solutions.

Kivala-HR consultants worked side-by-side with their

client counterparts at all levels of the project, augmenting

internal departments and taking the lead where beneficial or

necessary. The success of the project demanded a very close

level of collaboration and unparalleled commitment to the

outcome of the project.

Solutions needed to be pragmatic, useable and easily

serviced. Therefore, they needed to be designed to

accommodate minimal change effort for a global roll out.

In particular this meant finding the right balance between

globally imposed rules and processes and local needs.

Where necessary, the SAP system was enhanced to improve

usability and to ensure a good user experience with minimal

training. In addition, Kivala-HR provided expert consultancy

in the setup of the service centers and in the design of the

servicing processes and tools.

Kivala-HR, working together with the client and utilizing

their close partnership with SAP, delivered a successful HR

platform with:

• Full back office HR and payroll system for

approximately 50,000 employees

• Truly global learning, performance management, and

compensation management processes covering all

80,000 employees worldwide

• Forty different portal scenarios for employees,

managers, business support administrators, experts

and HR business partners

• Support for ten languages

• 44,000 e-learning courses, online tests and read-and-

understood courses

• A wide range of reporting capabilities leveraging SAP

NetWeaver Business Warehouse, SAP BusinessObjects

and transactional reports

• Five regional HR servicing and support hubs and

29 global IT help desks; including a wider scope of

the HR service center and the creation of a service

outpost

• The servicing of 23,000 North American users

• Compliant internal and external standards for security,

finance, audit and GxP learning solution (in this case,

good pharmaceutical practice)

The result was the full integration of

global HR functions into one global

HR system for the entire group.

Harmonize global processes

Harmonize core data

Enable consistent reporting on HR statistics and KPIs

Establish a back-office HR platform



MissionaccomplishedThe client first went live with its European affiliates and

the North American division, followed closely by the

integration of other European countries and the head office

in Switzerland. Global executives and expatriates went

live at that time for global processes. The organizational

structure was then extended to include all affiliates

and “mini-master” records were created for employees

worldwide. This enabled the commencement of global

headcount and sustainability reporting and provided

a platform for the deployment of learning solutions,

performance management, compensation management

and talent and succession management functions. The

North American pharmaceutical division then went live

with a “full” roll-in including all core modules such as payroll

and time management. This coincided with the setup of a

consolidated cross-divisional North American servicing

hub.

Provenbenefits

• The HR function is now in a position to serve its

client groups more effectively empowering HR

business partners with tools and accurate data

• The system provides guidance to managers

when making key decisions about employees

• Employees and managers have immediate

self-service access to detailed and accurate

information

• The HR function is able to provide accurate

information on the number of employees in the

company, per country, per affiliate, per business

unit, across borders and boundaries and the

associated costs

• The system facilitates accurate budget and cost

tracking measures across the group

• The system enhances the consistency of

manager decision making through calibration

and comparison processes

• Process and policy changes are easier to

implement on a global level due to the common

platform for HR data and processes

• The process of integrating new businesses into

the group has been simplified

Through the collaboration with Kivala-HR, the

client now has a group-wide system that enables

global processes to be run consistently across

the group and provides reliable global data that

accommodates the transparency required for

global reporting on HR KPIs, sustainability and

headcount.

“Kivala-HR has been instrumental to

our success by delivering globally

standardized HR processes running

on a streamlined SAP HR landscape.

Their expertise, customer

orientation and commitment

have made a real difference.”

GROUP HEAD OF HR SYSTEMS AND SERVICES MANAGEMENT



Kivala-HR is an international company offering a full range of HR and IT consulting services relating

to the SAP and SuccessFactors Human Capital Management environment. Our business is fully

focused on assuring the success of On-Premise implementations and On-Demand HCM solutions.

Switzerland – Geneva

Kivala-HR SA

Chemin du Pont 5

CH-1258 Perly (Geneva)

T +41 22 77122 20

F +41 22 77120 1 1

E [email protected]

Germany – Walldorf

Kivala-HR Deutschland GmbH

Industriestrasse 39C

DE-69190 Walldorf

T +49 622 7549933 10

F +49 622 7549933 29

E [email protected]

Germany – Essen


Stüvestrasse 11

DE-45144 Essen

T +49 201 316551 67

F +49 201 316551 69

E [email protected]

United States – Denver

Kivala-HR US, Inc.

2000 West 120th Ave, Suite 14

Denver, CO 80234

T +1 303 99743 71

F +1 303 99745 49

E [email protected]

United Kingdom – London

Kivala-HR UK, Ltd

123 Pall Mall

London SW1Y 5EA

T +44 20 341636 26

E [email protected]

Delivering HCM Expertisewww.kivala-hr.com

Kivala-HR is an international company offering a full range of HR and IT consulting services relating

to the SAP and SuccessFactors Human Capital Management environment. Our business is fully

focused on assuring the success of On-Premise implementations and On-Demand HCM solutions.

Switzerland – Geneva

Kivala-HR SA

Chemin du Pont 5

CH-1258 Perly (Geneva)

T +41 22 77122 20

F +41 22 77120 1 1

E [email protected]

Germany – Walldorf


Industriestrasse 39C

DE-69190 Walldorf

T +49 622 7549933 10

F +49 622 7549933 29

E [email protected]

Germany – Essen


Stüvestrasse 11

DE-45144 Essen

T +49 201 316551 67

F +49 201 316551 69

E [email protected]

United States – Denver

Kivala-HR US, Inc.

2000 West 120th Ave, Suite 14

Denver, CO 80234

T +1 303 99743 71

F +1 303 99745 49

E [email protected]

United Kingdom – London

Kivala-HR UK, Ltd

123 Pall Mall

London SW1Y 5EA

T +44 20 341636 26

E [email protected]

global hr process and sap hcm system integration. delivering hcm expertise www.kivala-hr.com

Documents