global benchmarks mgd
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100.010.120 Head of
Operations (COO)
Yes Direct all aspects of the
organisation's day-to-day
operations to ensure that the
organisation functions efficiently
and in accordance with the long-term mission, vision, values, and
objectives defined by the Chief
Executive Officer and the Board of
Directors.
Contribute to the development of corporate
objectives, strategies and plans; oversee,
monitor, and evaluate the organisations
performance so that these strategies and
objectives are met.Supervise the preparation of operating budgets
and proposals for capital expenditure and
investments in infrastructure, technology,
equipment, systems, or other assets and
resources; analyse and approve operational
investments that best meet the organisations
business needs within approval limits or make
recommendations to the top management
team.Oversee the opening or closing of facilities and
the operational aspects of mergers and
acquisitions so that these activities are
completed on time and within budget and with
minimal disruption to the organisations day-to-
day operations.
MUPC level 11
in a Tier 0 or 1
organisation,
e.g., Chief
ExecutiveOfficer or Head
of Organisation
Degree or
equivalent
100.020.110 Head of Territory
Management (Tier
2)
Yes Lead, direct, and control the
activities in a region, sub-region,
or market zone on behalf of
multiple global LOBs to achieve
it's short and long-term financial
and operating objectives (e.g.,
increased profitability, productivity,
market share) as set by the
Lead, direct, and control the activities of
territory management that operates in a region
(e.g., Europe, Asia), sub-region (e.g., Western
Europe, Central America), or market zone so
that the LOBs achieve short and long-term
financial and operating objectives (for example
increased profitability, productivity, or market
share) as set by the overall corporate business
MUPC level 11
in a Tier 0 or 1
organisation,
e.g., Chief
Executive
Officer or Head
of Organisation
Degree or
equivalent
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100.030.110 Managing
Director/General
Manager/Country
Manager (Tier 3)
Yes Lead, direct, and control the
activities of a single business unit
(SBU), profit centre or all the
operations of the organisation in
one country so that this part of theorganisation achieves its short
and long-term financial and
operating objectives as set by the
overall corporate business plan.
Establish and oversee budgets, plans, policies,
and programmes that will effectively implement
the business strategies and objectives set by
the Board, owner, or parent company.
Set, and monitor the performance of the SBUagainst, standards and targets in areas such
as manufacturing and administration efficiency,
cost control, sales revenue, legal compliance,
and human resource management.
Monitor the SBUs competitive environment to
identify business threats and opportunities and
develop business plans to address them.
Liaise with other SBU and country heads
across the whole organisation to ensure thatthe SBUs strategies and activities are
integrated with other parts of the business and
align with the overall corporate objectives.
Lead, direct, evaluate, and develop a team of
managers to ensure that the SBUs business
strategy is implemented effectively,
MUPC level 11
in a Tier 1 or 2
organisation,
e.g., Chief
ExecutiveOfficer or Head
of Organisation
Degree or
equivalent
110.100.130 Corporate
Secretary
Yes Maintain the organisations official
and legal documents and records
according to the principles of good
governance and to comply with
relevant laws and regulations.
Maintain and safeguard the organisations
official and legal documents, records and
reports, and affix the corporate seal as
required.
File statements, notices, and other information
according to relevant laws and regulations.
As Secretary to the Board of Directors, prepare
Board meeting agendas, compile information
packages for Board members, and prepare the
official minutes of Board and Committee
meetings.Contribute to a positive relationship between
the organisation and its shareholders by
organising and preparing documentation for
shareholder meetings and responding to
shareholder requests for information.
MUPC level 11,
e.g., Head of
Organisation
Degree or
equivalent
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110.208.350 Government
Relations
Professional -
Experienced
Yes Analyse and evaluate the impact
of government policy and
regulation on the organisation's
activities and objectives.
Research, interpret, and analyse proposed
changes to regulations or government policy
and prepare reports on how these changes
may impact the organisation.
Prepare materials for meetings and other
events involving government representatives
so that the organisations representatives are
well-informed on current issues.
Respond accurately and promptly to enquiries
from government representatives about the
organisation and its activities without releasing
information that could compromise the
MUPC level 22,
e.g.,
Government
Relations
Manager
Degree or
equivalent
110.209.130 Head of Public
Relations
Yes Heads the public relations
department. Directs and controlsthe public relation activities in
order to enhance the
organisation's reputation with the
public, the media and the
Design, develop, direct, and control
organisations public relations strategy toenhance the organisation's reputation with the
public, the media, employees, investors, and
shareholders.
Has ultimate accountability for the public
MUPC 11 or 12
level, e.g., aTop Legal
Executive, Top
Executive, or
Second Highest
Degree or
equivalent
110.209.220 Public Relations
Manager
Yes Implement the organisations
public relations strategy to
enhance the organisation's
reputation with the public, the
media, employees, investors, and
shareholders.
Implement public relations programmes that
protect and enhance the organisations
reputation and are effective, economical, and
appropriate for their intended audience.
Review and approve speeches, articles, press
releases, public statements, and other
communications to ensure they are accurate
and consistent with the organisations overall
public relations strategy. Coach other
managers and executives to improve their
interactions with the public and media.
Respond to more complex or escalated
enquiries from the public or media to ensure allcommunications are accurate and appropriate.
Liaise with managers to develop and
implement public relations programmes
appropriate for their business needs and
consistent with the organisation's overall public
relations strategy. Lead, direct, evaluate, and
MUPC level 13,
e.g., Head of
Public
Relations;
MUPC level 11,
e.g., Head of
Organisation
Degree or
equivalent
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115.000.120 Head of Legal Yes Lead, direct, and control legal
activities to protect the
organisations reputation and
business interests and ensure it
complies with all relevant laws
and regulations.
Advise management on all legal matters and
the potential impact of current and future laws
and regulations on the organisation. Evaluate
the organisations activities, policies, practices,
and transactions to ensure they comply with all
relevant laws and regulations. Contribute to
strategic planning and decision-making at the
top executive level to develop and implement a
legal strategy that aligns with the
organisation's vision and business objectives.
Oversee legal defence actions and represent
the organisation in matters before courts,
government agencies, or other authorities to
protect the organisations legal and businessinterests. Prepare materials for external legal
counsel and manage these relationships to
ensure the organisation's interests are well-
represented. Lead, direct, evaluate, and
develop professional legal staff to ensure the
MUPC level 11,
e.g., Chief
Executive
Officer or Head
of Organisation
Degree or
equivalent
115.100.340 Legal Counsel -
Senior
Yes Perform a variety of more complex
or specialised legal activities in
accordance with the established
standards of the legal profession
to protect the organisations
reputation and business interests
and help ensure it complies with
all relevant laws and regulations.
Provide legal advice within area of expertise to
area managers to ensure their activities,
policies, business practices, and transactions
comply with all relevant laws and regulations.
Review legal analyses and technical reports.
Make recommendations to senior
management on how to respond to legal
issues or proposed changes in laws and
regulations. Review and approve legal
contracts, letters of agreement, and other
documents related to a variety of trade,
commercial, financial, and operational matters(e.g., loans, leases, purchase agreements,
acquisitions, divestitures, employment
contracts) to protect the organisation's legal
and business interests. Represent the
organisation in complex, controversial,
significant, or specialised legal proceedings
before courts, government agencies, or other
authorities so the organisation's interests are
MUPC level 22,
e.g., Legal
Affairs Manager
or Managing
Attorney;
MUPC level 12,
e.g., Head of
Legal/General
Counsel
Degree or
equivalent
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115.100.350 Legal Counsel -
Experienced
Yes Perform a variety of legal activities
in accordance with the established
standards of the legal profession
to protect the organisations
reputation and business interests
and help ensure it complies with
all relevant laws and regulations.
Provide legal advice within area of expertise to
functional or operational area managers to
ensure their activities, policies, business
practices, and transactions comply with all
relevant laws and regulations. Analyse and
interpret case law, court reports, and proposed
and existing laws and regulations to prepare
technical reports on how they impact the
organisations operations. Prepare legal
contracts, letters of agreement, and other
documents related to a variety of trade,
commercial, financial, and operational matters
(e.g., loans, leases, purchase agreements,
acquisitions, divestitures, employmentcontracts) to protect the organisation's legal
and business interests. Review and approve
public statements from a legal standpoint to
identify, anticipate and mitigate legal risks.
Represent the organisation in legal
proceedings before courts, government
MUPC level 22,
e.g., Legal
Affairs Manager
or Managing
Attorney
Degree or
equivalent
115.100.360 Legal Counsel -
Entry
Yes Under direct supervision, perform
a variety of legal activities in
accordance with the established
standards and provides advice to
the company in less complex legal
aspects such as trade and
commercial matters, foreign
investment, technology transfer,
labour and corporate issues.
Prepares and/or reviews
contracts, letters of agreement,and other documents to ensure
Follow the established procedures and assist
in a variety of assigned legal projects.
Advise the company in less complex legal
aspects for trade, commercial matters, foreign
investment, technology transfer, labour, and
corporate issues.
Research, analyse and interpret case law,
court reports, and proposed and existing laws
and regulations to prepare technical reports on
how they impact the organisations operations.
Liaise with external functional or operationalarea specialists as required.
MUPC level 22,
e.g., Legal
Affairs Manager
or Managing
Attorney
Degree or
equivalent
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115.100.420 Legal Assistant Yes Follow the established procedures
and guidelines of the legal
profession to provide timely and
effective support to a legal team.
Draft and, where required, translate,
correspondence, legal contracts, letters of
agreement, and other legal documents.
Provide translation and interpreter services at
meetings, negotiations and other legal
proceedings.
Perform simple legal research to assist the
legal team to prepare accurate and timely
reports, legal advice, case files, and other legal
documents.
Organise and oversee legal files and materials
so that they are easily accessed and retrieved
MUPC level 22,
e.g., Legal
Affairs Manager
or Managing
Attorney
Diploma or
equivalent
120.000.120 Head of Human
Resources
Yes Develop and implement an
organisation-wide humanresource strategy that aligns with
the organisation's vision and its
current and long-term business
objectives.
Ensure all activities and programmes related to
human resources are implemented inaccordance with the organisation's human
resource strategy. These may include:
recruitment; training;
compensation/remuneration; benefits;
performance evaluation; organisational
development; relocation; equal
employment/affirmative action; health, safety
and wellness; human resources administration;
human resource information systems; payroll;employee communications;
employment/industrial/labour relations. Lead,
direct, evaluate, and develop a team of
managers to ensure the organisation's human
resource strategy is implemented effectively,
consistently, and according to established
guidelines and budgets. Contribute to strategic
planning and decision-making at the topexecutive level so the organisation's human
MUPC level 11,
e.g., ChiefExecutive
Officer or Head
of Organisation
Degree or
equivalent
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120.100.220 Human Resources
Manager
Yes Implement the organisation's
human resource strategy so that
the organisation attracts,
manages, develops and retains
the employees it needs to achieve
its current and future business
objectives.
Direct human resource (HR) programmes to
ensure the organisation's current and future
HR requirements are met. These programmes
may include: recruitment; training,
development; compensation/remuneration;
benefits; performance evaluation;
organisational development; relocation; equal
employment/affirmative action; health, safety
and employee wellness; HR administration;
HR information systems; payroll; employee
communications; employment/industrial/labour
relations. Liaise with area managers to
develop and implement local HR strategies
that are appropriate for their business needsand consistent with the organisation's overall
HR strategy. Evaluate the organisation's future
workforce needs in order to recommend
changes to the HR strategy and adapt existing
HR programmes to meet these needs. Lead,
direct, evaluate and develop a team of HR
MUPC level 12,
e.g., Head of
Human
Resources or
Human
Resources
Executive;
MUPC level 13,
e.g., Human
Resources
Director
Degree or
equivalent
120.100.340 Human Resources
Generalist - Senior
Yes Develops, manages, coordinates,
and administers a variety of
programmes and activitiescovering multiple HR activities.
In conjunction with and under the general
direction of HR and/or Line Management may
develop, manage and/or administer theorganisations compensation and benefit,
recruitment, training, organization
development, and employee relations
programmes. The Generalist will operate in
and be responsible for more than one of these
areas and perform many of the same activities
MUPC level 22,
e.g., Human
ResourcesManager; or
MUPC level 23
HR Supervisor
Degree or
equivalent
120.100.350 Human Resources
Generalist -Experienced
Yes Coordinates and administers a
variety of programmes andactivities covering multiple HR
activities.
With limited supervision of HR Management or
Senior HR professionals may coordinateand/or administer various aspects of the
organisations compensation and benefit,
recruitment, training, organization
development, and employee relations
programmes. The Generalist will operate in
and be responsible for more than one of these
areas and perform many of the same activities
MUPC level 22,
e.g., HumanResources
Manager; or
MUPC level 23
HR Supervisor
Degree or
equivalent
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120.100.360 Human Resources
Generalist - Entry
Yes Assists more senior professionals
to coordinate and administer a
variety of programmes and
activities covering multiple HR
activities.
With direct supervision by HR Management or
Senior HR professionals will assist to
coordinate or administer various aspects of the
organisations compensation and benefit,
recruitment, training, organization
development, and employee relations
programmes. The Generalist will operate in
and be responsible for more than one of these
areas and perform many of the same activities
MUPC level 22,
e.g., Human
Resources
Manager; or
MUPC level 23
HR Supervisor
Degree or
equivalent
120.220.220 Recruitment
Manager
Yes Implement the organisation's
recruitment strategy so that job
vacancies are quickly filled, new
employees are smoothly
integrated into the organisationand the candidates selected best
match the needs of the position
and the business.
Direct the organisation's recruitment activities
to ensure the best selection for each role and
the recruitment process is conducted
efficiently, economically and in accordance
with the organisation's policies and standards.These activities may include advertising,
interviewing, testing, selecting candidates;
checking references; negotiating employment
offers; relocation; orientation and introductory
training. Liaise with managers to develop and
implement recruitment strategies that are
appropriate for their business needs and
consistent with the organisation's overall HR
strategy. Evaluate external labour marketconditions and internal employee turnover
trends to recommend changes to the
organisation's recruitmentstrategies. Adapt
existing recruitment activities to changing
market conditions. Select and manage ongoing
MUPC level 12,
e.g., Head of
Human
Resources or
HumanResources
Executive
Degree or
equivalent
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120.220.350 Recruiting
Professional -
Experienced
Yes Participate in a variety of
recruitment activities so that the
organisation's recruitment process
is efficient, effective and equitable.
Prepare job postings, specifications for
recruitment agencies, job descriptions and
other materials in accordance with the
organisation's recruitment standards. Respond
to inquiries about the organisation's
recruitment activities and status of job
vacancies. Contact candidates, schedule
interviews, and develop interview questions in
with the hiring manager so interviews are
conducted efficiently and equitably. Interview,
test, rank, check references, select candidates
and provide feedback to unsuccessful
candidates based on the job's pre-established
selection criteria and the organisation'srecruitment policies. Prepare job offer
materials in accordance with the job
specifications so successful candidates have
all necessary information necessary to decide
to accept the position. Represent the
organisation at job fairs to promote the
MUPC level 22,
e.g.,
Recruitment
Manager or
Human
Resources
Manager;
MUPC level 13,
Human
Resources
Director
Degree or
equivalent
120.224.220 Compensation &
Benefits Manager
Yes Implement the organisation's
reward strategy so that its
compensation and benefitsoutcomes meet current and future
business needs and are
consistent with the organisation's
desired internal and external
market position.
Design and implement the organisation's
compensation and benefit programmes to
meet the organisation's objectives for internalequity and external market competitiveness.
These programmes may include: job
evaluation; salary administration; short-term,
long-term and sales incentive plans;
share/stock ownership plans; employee
benefits (e.g., health insurance, vehicles,
perquisites); expatriate and/or executive
compensation; workers compensation; salarypackaging; retirement, and superannuation
plans. Liaise with area managers to develop
and implement local compensation strategies
appropriate for their business needs. Analyse
and evaluate internal data about the
organisation's current employee population
and future HR needs along with external
market data to develop salary budgets and
forecasts. Select and manage relationships
MUPC level 12,
e.g., Head of
HumanResources or
Human
Resources
Executive;
MUPC level 13,
e.g., Human
Resources
Director
Degree or
equivalent
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120.236.220 Employee
Communications
Manager
Yes Implement the organisations
internal communication strategy
so that that all employees can
find, send, receive, and
understand information that is
timely, accurate, clear, credible
and relevant.
Develop, publish and distribute a range of
materials in traditional print form, electronically
or through online technologies (for example,
newsletters, brochures, handbooks,
conference and seminar materials, and benefit
and compensation communications) in order to
communicate effectively with employees.
Represent the employee communication
function on project teams so that other
members of the organisation are aware of the
unit's activities and to share knowledge on
effective employee communication.
Participate in external communication activities
(e.g. public relations programmes) where theyimpact employee communications; however
the main focus of the job is on internal
communications.
Lead, direct, evaluate and develop a team of
communications professionals to ensure that
MUPC level 12,
e.g., Head of
Human
Resources or
Human
Resources
Executive;
MUPC level 13,
e.g., Employee
Communication
s Executive
Degree or
equivalent
120.240.230 Safety Supervisor Yes Supervises implementation of the
organisation's health and safety
policy and procedures so that all
employees have a safe andhealthy working environment and
the organisation complies with all
current and future regulations and
laws.
Supervise a team of safety professionals who
conduct safety audits to identify workplace
hazards and unsafe equipment, working
practices, or working conditions. Investigateaccidents, complete or verify accident reports,
and liaise with specialists and health and
safety authorities to identify the causes of
accidents and prevent their recurrence.
Recommend changes to working conditions to
ensure all employees have a safe and healthy
working environment and the organisation
complies with all regulations and laws, and
internal safety policies and standards. Maintain
and analyse records of workplace injuries,
illness, and absences to identify areas of
concern. Educate and train the organisations
workforce on health and safety to ensure they
understand and comply with the health and
safety policies and standards. Select, train,
MUPC level 22,
e.g., Safety
Manager
Degree or
equivalent
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120.240.350 Safety
Professional -
Experienced
Yes Implement the organisation's
health and safety policy and
procedures so that all employees
have a safe and healthy working
environment and the organisation
complies with all current and
future regulations and laws.
Conduct safety audits to identify workplace
hazards, unsafe equipment, working practices,
or working conditions. Investigate accidents,
complete or verify accident reports, and liaise
with specialists and health and safety
authorities to identify causes of accidents and
prevent their recurrence. Recommend
changes to working processes and conditions
to ensure employees have a safe and healthy
working environment and the organisation
complies with all regulations and laws, and the
organisations safety policies and standards.
Maintain and analyse records of workplace
injuries, illness, and absences to identify areasof concern. Educate and train the
organisations workforce on health and safety
policies and standards. Select, train, and
evaluate workplace safety officers to ensure
they understand and can perform the
responsibilities of their role. Ensure first aid
MUPC level 23
Safety
Supervisor; or
MUPC level 22,
e.g., Safety
Manager
Degree or
equivalent
120.244.220 Employee
Relations Manager
Yes Implement the organisation's
employee relations strategy to
minimise the negative impact ofindividual employee grievances or
collective labour disputes.
Liaise with managers, employees, and their
representatives to investigate and resolve
grievances and develop strategies to preventtheir recurrence to maintain a productive and
harmonious workplace. Advise and train
managers and supervisors to ensure all
employer-employee relationships in the
organisation comply with collective
agreements, individual employment contracts,
regulations, laws, and the organisation's
employment policies and standards. Analyse
and interpret bargaining trends and issues, as
well as standards, regulations, and laws to
understand their impact on the organisation.
Adapt employee relations practices as
appropriate. Represent management in
negotiations and dispute resolution with
employees, unions, employer bodies,
government agencies, labour relations
authorities, and other agencies to protect the
MUPC level 12,
e.g., Head of
HumanResources or
Human
Resources
Executive;
MUPC level 13,
e.g., Employee
Relations
Executive
Degree or
equivalent
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120.244.350 Employee
Relations
Professional -
Experienced
Yes Participate in a variety of
employee relations activities to
minimise the negative impact of
individual employee grievances or
collective labour disputes.
Interpret and administer the organisations
collective agreements and individual
employment contracts so that they are applied
in accordance with relevant regulations, laws,
and the organisations employment policies
and standards.
Conduct research and analysis on employee
relations issues so that other managers, legal
counsel, mediators, and external consultants
are well-prepared for bargaining, negotiation,
and dispute resolution procedures.
Participate in negotiations and dispute
resolution procedures with employees, unions,
employer bodies, government agencies, labourrelations authorities, and other relevant
agencies so that the organisation's interests
are protected.
Keep up-to-date with the employee relations
climate in the organisation and the industry
and with proposed and actual changes in
MUPC level 22,
e.g., Employee
Relations
Manager or
Human
Resources
Manager;
MUPC level 13,
Human
Resources
Director
Degree or
equivalent
120.252.221 HR Administration
Manager
Yes Administer the organisation's
established human resource
programmes so that they areimplemented efficiently and
equitably and comply with all
relevant collective agreements,
individual employment contracts,
regulations, laws, and the
organisation's employment
policies and standards.
Implement changes to human resource
programmes, at an organisation-wide or
individual level, in an efficient, accurate, andtimely way. This may include processing job
evaluations, salary increases, appointments,
absences, retirements, and terminations.
Ensure that organisation and employee-related
records are accurate, accessible and secure
and in compliance with relevant privacy
regulations. Information managed may include
job history; retirement and insurance
documentation; leave records; and details of
illness, absences, transfers, and salary
progression.
Select, and manage ongoing relationships with
external consultants and suppliers (for
example HRIS providers) to ensure the
organisation receives satisfactory standards of
service.
Lead, direct, evaluate, and develop a team of
MUPC level 12,
e.g., Head of
HumanResources or
Human
Resources
Executive;
MUPC level 13,
e.g., Human
Resources
Director
Degree or
equivalent
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120.252.340 Human Resource
Administration
Analyst - Senior
Yes Effectively maintains employee
information that meets the
organisation's legal obligations
and assists in human resource
management and planning by
recommending, developing and
implementing new processes and
analyses.
The Senior level role will typically be
responsible for the same activities as the
experienced level and in addition will
recommend and implement improved
processes, analyses and reports to more
effectively meet the organisations HR
Administration goals.
MUPC level 23
HR Admin
Supervisor; or
MUPC level 22,
e.g., Human
Resources
Manager
Degree or
equivalent
120.252.350 Human Resource
Administration
Analyst -
Experienced
Yes Maintain employee information
that is accurate, meets the
organisation's legal obligations,
and assists in human resource
management and planning.
Process changes to the organisation's human
resource programmes and policies in
accordance with guidelines so that these
programmes are implemented accurately and
fairly.
Maintain employee records manually or in a
human resources information system (HRIS)
so that information is accurate and secure.
Data managed may include personal
information; job history; retirement and
insurance documentation; leave accrual
records; and details of illness, absences,
transfers, and salary progression.
Analyse data and prepare reports for
management, to meet legal obligations, or for
external agencies. Statistics analysed may
include employee demographics, skills
inventory, absences, overtime, or employee
turnover.
Respond to enquiries from employees,
managers and external agencies (such as
MUPC level 23
HR Admin
Supervisor; or
MUPC level 22,
e.g., Human
ResourcesManager
Degree or
equivalent
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120.252.420 Human Resource
Administration
Clerk -
Experienced
Yes Complete and/or check HR-
related forms and documents so
they are processed accurately and
on time.
Complete, check, and process HR-related
forms and documents in accordance with
established guidelines so that HR-related
matters are administered quickly and
accurately. Forms may include applications for
vacation or leave of absence; workerscompensation or insurance claims; or social
security or other government forms.
Respond to enquiries and assist employees
and managers to complete HR-related forms to
ensure that the information provided is
accurate and complete.
Follow-up with employees, managers, or
external agencies (e.g., governmentdepartments, insurance providers) to verify
that the information provided is accurate and
complete.
Maintain employee records manually or in a
human resources information system (HRIS)
so that information is accurate and secure.
Data managed may include personal
MUPC level 23
HR Admin
Supervisor; or
MUPC level 22,
e.g., Human
Resources
Manager
High School
120.256.230 Payroll Supervisor Yes Coordinate the activities of a team
of para-professionals to ensurethat the organisations payroll is
processed accurately and on time.
Coordinate the activities of a team of para-
professionals to ensure that the organisationspayroll is processed accurately and on time.
Activities of the team may include accounting,
distributing and preparing payments, benefits,
taxes, and payroll deductions; calculating
overtime, shift payments, sales commissions,
and bonuses; maintaining payroll records.
Coach and mentor team members and assign
tasks to ensure that the teams resources are
used effectively.
Respond to more complex, escalated enquiries
from team members and check the work of
MUPC level 22,
e.g., PayrollManager or
Human
Resources
Manager
Degree or
equivalent
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120.256.350 Payroll Analyst -
Experienced
Yes Coordinate various compensation-
related activities to ensure that the
organisations payroll is
processed accurately and on time.
Under limited supervision processes the
organisations payroll accurately and on time.
Activities may include; accounting; distributing
and preparing payments, benefits, taxes, and
payroll deductions; calculating overtime, shift
payments, sales commissions, and bonuses;maintaining payroll records.
Resolve enquiries from employees. May check
the work of others to ensure that the payroll is
MUPC level 23,
e.g., Payroll
Supervisor)
Degree or
equivalent
120.272.220 Training &
Development
Manager
Yes Implement the organisation's
training and development strategy
so that the skills and performance
of employees meet the
organisation's current and futureneeds.
Direct all training and development activities to
ensure they are conducted efficiently, cost-
effectively, and in accordance with the
organisation's policies and standards. Analyse
and identify the training and developmentneeds of employees. Develop an overall
training plan to meet the current and planned
HR requirements of the organisation. Develop,
deliver, and evaluate training programmes and
curriculum so skills and performance of
employees meet the organisations
requirements. Liaise with area managers to
develop and implement training, development,
and succession plans that are appropriate fortheir business needs and consistent with the
overall training strategy. Select and manage
ongoing relationships with external consultants
and training providers. Stay current on
developments and innovations in training and
MUPC level 12,
e.g., Head of
Human
Resources or
HumanResources
Executive;
MUPC level 13,
e.g., Director of
Training and
Development
Degree or
equivalent
120.272.340 Training and
Development
Professional -
Senior
Yes Design, deliver and administer the
organisation's training
programmes in accordance with
the organisation's training and
development plan to enhance the
performance of individual
employees and meet the current
and future human resource needs
The Senior level role will typically be
responsible for similar activities as the
experienced level and in addition may be
responsible for designing, resourcing and
delivering larger, more complex training
programmes.
May coach and provide instruction to lower-
MUPC level 23
Team Leader;
or MUPC level
22, e.g.,
Training and
Development
Manager
Degree or
equivalent
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120.272.350 Training and
Development
Professional -
Experienced
Yes Design, deliver and administer the
organisation's training
programmes in accordance with
the organisation's training and
development plan to enhance the
performance of individualemployees and meet the current
and future human resource needs
of the business.
Analyse the training needs of employees to
develop training programmes that enhance
their know-how, skills, and performance.
Design, resource, and deliver training
programmes, or recommend externally-
provided programmes, which meet the needsof individuals and are consistent with the
organisations overall training plan. Counsel
employees about the organisation's training
programmes and policies and arrange for them
to participate in internal and external training
so the organisations training resources are
allocated effectively. Maintain and analyse
organisation and individual training records inorder to monitor the effectiveness of internal
and external training programmes. Compile
handbooks, manuals, guides, and other
materials so training programmes are
delivered with high quality resources. Keep
abreast of developments and innovations in
MUPC level 23
Team Leader;
or MUPC level
22, e.g.,
Training and
DevelopmentManager
Degree or
equivalent
140.288.350 Graphic Designer Yes Design and/or create visual
material for use in the
organisation's advertisements,publications, pamphlets, posters,
packages, labels, and other
promotional materials.
Creates design ideas, advises on layout,
typefaces, colours and styles for
advertisements, publications, andpresentations.
Uses graphics software (e.g., Quark,
Illustrator, PhotoShop, Acrobat) and/or web-
based graphics and design tools (e.g., Flash,
FrontPage and Dream Weaver) to design and
produce finished artwork.
Has significant experience with and knowledge
of printing processes.
May coordinate in-house & outside vendor
services.
MUPC level 22,
e.g., Creative
DesignManager; or
MUPC level 12
Head of
Communication
s
Degree or
equivalent
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210.100.220 Finance Manager Yes Manage the day-to-day financial
activities of the organisation;
control its financial resources and
ensure that all financial
transactions, systems and
procedures comply withregulations, accounting principles,
and standards. Activities may
include: financial analysis and
reporting; taxation; insurance;
credit control; accounts payable
and receivable; inventory and
costs control; and budgeting and
forecasting.
Analyse the organisations revenues, liabilities,
credit conditions, and other financial indicators
to forecast it's short, medium, and long-term
cash flow position; evaluate and recommend
investments and other financial instruments to
meet these cash flow needs. Advisemanagement on financial matters and the
impact of laws and regulations on the
organisation. Provide expertise and advice to
managers to help them develop budgets,
understand financial reports, and manage their
financial responsibilities. Present findings and
recommendations to top executives. Prepare
financial reports. Reports may include auditorand financial analyst reports; profit and loss,
balance sheets; and regulatory reports and
filings. Ensure all tax returns, declarations, and
other required reports are submitted accurately
and on time. Select and manage relationships
MUPC level 12,
Head of
Finance and
Accounting; or
MUPC level 13
Head ofFinance
Degree or
equivalent
210.100.350 Finance Analyst -
Experienced
Yes Develop, maintain, and provide
financial information, plans and
projections.
Under limited supervision, perform analysis of
financial studies and prepare summary reports
for management, maintenance and planning of
budget systems.Analyse and interpret local trends.
Apply subject matter knowledge; requires
capacity to understand specific needs or
MUPC level 22
Finance
Manager
Degree or
equivalent
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210.300.130 Head of Risk
Management
Yes Implement an organisation-wide
strategy to minimise the
organisations current and future
exposure to financial, operational,
or other risks.
Contribute to the development of the
organisations overall risk management
strategy. Establish budgets, plans, policies,
and programmes that will achieve these
strategic objectives. Monitor and evaluate the
performance of risk management programmes.Review programmes to mitigate the
organisations exposure to risks. Areas of risk
may include loss prevention, asset protection,
credit risk, legal and contractual compliance,
health and safety, environmental, and other
operational risks. Select and manage ongoing
relationships with insurance providers to
minimise insurance costs and ensure
satisfactory standards of service. Manage,
monitor, and evaluate the cost effectiveness of
all insurance policies across the organisation
which may include property and casualty,
general and product liability, and directors and
MUPC level 11
e.g.,, Chief
Executive
Officer or Head
of Organisation;
MUPC level 12,e.g., Chief
Financial
Officer or Head
of Finance and
Accounting
Degree or
equivalent
210.308.130 Head of Treasury Yes Manage and direct the treasury
activities of the total organisation
and ensure that the financial
transactions, policies, andprocedures meet organisation
objectives, needs, and regulatory
body requirements.
Responsible for the receipt, custody, control
and disbursement of funds and securities.
Supervise the organisation's banking, credit
and investment functions. Evaluate andrecommend investment options, funding
sources, and financial instruments that will
meet the organisations treasury objectives.
Analyse general business and financial
developments that may affect the organisation.
Accountable for sub-function and provide the
highest level of advice and recommendations
to the management team. Plan the short-term
financial requirements; negotiate, administer,
and repay loans; maintain cash management
programs; conduct financial feasibility studies;
MUPC level 11
e.g.,, Chief
Executive
Officer or Headof Organisation;
MUPC level 12,
e.g., Chief
Financial
Officer or Head
of Finance and
Accounting
Degree or
equivalent
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210.308.220 Treasury Manager Yes Manage the organisations cash
flow and borrowings so that there
are sufficient funds for it to
conduct its daily activities and
meet its financial obligations.
Monitor the performance and security of credit,
working, and depository accounts held with
local and international banking and investment
institutions.
Evaluate and recommend investment options,
funding sources, and financial instruments thatwill meet the organisations treasury
objectives.
Establish and maintain positive, ongoing
relationships with the external financial
community.
Lead, direct, evaluate, and develop a team of
finance professionals to ensure that treasury
MUPC level 12,
e.g., Head of
Finance and
Accounting;
MUPC level 13,
e.g., Treasurer
Degree or
equivalent
210.308.350 Treasury Analyst -
Experienced
Yes Conduct daily treasury operations
and transactions in an accurate
and timely manner.
Analyse the organisations revenues, liabilities,
credit conditions, and other financial indicators
to forecast the organisations short, medium,
and long-term cash flow position.
Research financial institution products,
investment options, funding sources, and
financial instruments so that senior
management has accurate and timely
information for evaluating alternatives.
Record daily cash transactions and compile,verify, and analyse cash flow information to
MUPC level 22,
e.g., Treasury
Manager
Degree or
equivalent
210.308.420 Cashier Yes Follow established guidelines and
procedures to accurately verify,
process, and record incoming and
outgoing cash, cheque, or credit
card transactions.
Receive, verify, and process cash, credit card,
cheque, or other payments from customers,
employees, and other parties; issue receipts
and record transactions.
Prepare cheques or make cash payments to
employees, customers, suppliers, or other
parties or for approved expenditures or
refunds.
Maintain accurate records, prepare bank
MUPC level 24,
e.g., Cashier
Supervisor;
MUPC level 22,
e.g., Treasury
Manager
High School
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210.312.220 Credit &
Collections
Manager
Yes Implement the organisation's
credit policies so that an
acceptable level of risk is
maintained, repayments are made
on time, losses are kept to a
minimum, and arrears areeconomically collected.
Reject or authorise applications in accordance
with company standards and establish
appropriate repayment terms to minimise the
organisations credit risk.
Manage the organisations most complex,
large, or difficult credit accounts to maintainpositive customer relations and minimise debts
outstanding.
Monitor the status of credit and collection
activities to identified problem areas and adapt
procedures to improve the overall performance
of the team.
Liaise with functional or operational area
managers (for example in sales or customer
service) to ensure that credit and collection
activities are consistent with the organisations
overall customer relations strategy.
Lead, direct, evaluate, and develop a team of
credit and collections staff to ensure that the
MUPC level 13,
e.g., Controller
or Head of
Credit and
Collections.
Degree or
equivalent
210.312.230 Credit &
Collections
Supervisor
Yes Coordinate the activities of a team
of professionals and para-
professionals to ensure that credit
applications are accuratelyassessed and that outstanding
debts are followed-up according to
established collection targets.
Conduct credit investigations; evaluate and
review the credit worthiness of customers to
minimise the organisations credit risk.
Monitor the status of individual credit accountsso that problem debts can be quickly identified
and addressed.
Supervise team members; assign tasks;
respond to complex, escalated enquiries and
handle difficult accounts so that that the teams
MUPC level 22,
e.g., Credit and
Collections
Manager
Degree or
equivalent
210.312.350 Credit &
Collections Analyst
- Experienced
Yes Investigate and analyse credit
applications and follow-up on
outstanding debts so that the
organisation is not exposed to
unacceptable credit risk.
Obtain information and credit references for
people or institutions applying for credit and
prepare credit reports so that applications can
be accurately assessed.
Authorise credit applications within established
company guidelines and up to a pre-specified
dollar amount.
Identify and collect overdue accounts to
minimise outstanding debts.
MUPC level 23,
e.g., Credit and
Collections
Supervisor
Degree or
equivalent
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210.312.420 Credit &
Collections Clerk -
Experienced
Yes Follow established procedures
and guidelines to collect credit
information, maintain accurate
records, and collect overdue
accounts to minimise outstanding
debts.
Verify credit references so that applications for
credit can be accurately assessed.
Gather and compile credit information and
maintain credit records so that accounts can
be processed accurately.
Identify overdue (delinquent) accounts; contactcustomers regarding outstanding payments
and prepare reports on the status of credit and
collection activities to minimise outstanding
MUPC level
23/24, e.g.,
Credit and
Collections
Supervisor;
MUPC level 22,e.g., Credit and
Collections
Manager
High School
210.316.220 Accounting
Manager
Yes Manage day-to-day accounting
activities in accordance with the
organisations accounting policies
and procedures.
Direct and monitor a variety of accounting
activities to ensure the organisations financial
resources are managed in accordance with
accounting principles and comply with all
relevant regulations, laws, and standards.
These activities may include accounts payable
and receivable; general ledger maintenance;
financial analysis and reporting; budgeting,
revenue, and asset accounting. Review
financial reports and accounting statements to
ensure their accuracy. Provide technical
expertise and advice to functional or
operational areas managers to help them
develop revenue and expense budgets,understand financial reports, and manage their
financial responsibilities. Select and manage
ongoing relationships with external consultants
and advisors (e.g., accounting firms) to ensure
the organisation receives satisfactory
MUPC level 13,
e.g., Accounting
Director or
Controller;
MUPC level 12,
e.g., Head of
Finance and
Accounting.
Degree or
equivalent
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210.316.340 Accountant -
Senior
Yes Perform more complex accounting
activities in accordance with
accounting principles and
standards to control the
organisations financial resources
and ensure that it complies with allrelevant regulations, laws, and
reporting requirements.
Reconcile more complex accounts and check
the accuracy of journal entries to ensure that
the general ledger is accurate and complete.
Check and analyse financial information and
prepare more complex financial reports and
accounting statements so that seniormanagement has accurate and timely
information for making financial decisions.
These reports may include profit and loss
statements, balance sheets, depreciation
statements, cash flow, debtor and creditor lists,
repayment schedules, regulatory reports and
filings.
Provide technical accounting advice within
area of expertise to functional or operational
areas managers to help them develop revenue
and expense budgets, understand financial
reports, and manage their financial
MUPC level 23
, e.g.,
Accounting
Supervisor;
MUPC level 22,
e.g., AccountingManager
Degree or
equivalent
210.316.350 Accountant -
Experienced
Yes Perform a variety of accounting
activities in accordance with
accounting principles and
standards to control the
organisations financial resourcesand ensure that it complies with all
relevant regulations, laws, and
reporting requirements.
Reconcile accounts, post journal entries, and
maintain a complete and accurate general
ledger in accordance with accounting
principles and reporting schedules so that the
organisation has a full and accurate statementof its financial position.
Collect, compile, verify, and analyse financial
information and prepare financial reports and
accounting statements so that senior
management has accurate and timely
information for making financial decisions.
These reports may include profit and loss
statements, balance sheets, depreciation
statements, cash flow, debtor and creditor lists,repayment schedules, regulatory reports and
filings.
Provide technical accounting advice within
area of expertise to functional or operational
MUPC level 23,
e.g., Accounting
Supervisor;
MUPC level 22,
e.g., AccountingManager
Degree or
equivalent
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210.316.360 Accountant - Entry Yes Follow established procedures
and guidelines to accurately
maintain the organisations
financial records and transactions.
Complete assigned daily ledger entries and
other financial transactions in accordance with
accounting principles so that the general
ledger is accurate and up-to-date.
Collect and compile simple financial
information and assist senior accountants toprepare accurate and timely financial reports
and accounting statements for senior
management. These reports may include profit
and loss statements, balance sheets,
depreciation statements, cash flow, debtor and
MUPC level 23,
e.g., Accounting
Supervisor;
MUPC level 22,
e.g., Accounting
Manager
Degree or
equivalent
210.316.420 Accounts Clerk -
Experienced
Yes Follow established procedures
and guidelines to perform clerical
accounting procedures accurately
and on time.
Maintain accurate financial records or account
books, for example a creditors and debtors
ledger; and sales, purchase, and cash
journals.
Make standard calculations to accurately
compile and report statistics.
Classify, code and record financial
transactions and post entries to the general
ledger.
Check balance statements and other
information provided by financial institutions.
MUPC level
23/24, e.g.,
Accounting
Supervisor;
MUPC level 22,
e.g., Accounting
Manager
High School
210.324.130 Head of Audit Yes Implement an organisation-widestrategy for conducting internal
audits throughout the organisation
to minimise risk; improve the
performance and productivity of
the organisations financial,
operational, and managerial
processes and systems; and
ensure that the organisation
complies with all relevantregulations, laws, and standards.
Develop, communicate and implement thestrategic direction of the audit function.
Responsible for planning, developing,
recommending, and monitoring procedures
and systems to be used in internal auditing
throughout the organisation.
Manage audits of joint ventures, partnerships,
and subsidiaries; regularly lead important
regional initiatives.
Report findings of audits to management.Provide the highest level of advice and
recommendations to management concerning
how the organisations financial, operational,
MUPC level 11e.g.,, Chief
Executive
Officer or Head
of Organisation;
MUPC level 12,
e.g., Chief
Financial
Officer or Head
of Finance andAccounting
Degree orequivalent
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210.324.220 Audit Manager Yes Plan, direct, and monitor audit
activities to minimise risk; improve
the performance and productivity
of the organisations financial,
operational, and managerial
processes and systems; and toensure that the organisation
complies with all relevant
regulations, laws, and standards.
Plan, prioritise, and manage audit projects
efficiently, with minimal disruptions to day-to-
day business operations. Audit projects may
involve various technical specialists (e.g.,
finance, safety, environment, engineering, or
information systems). Develop, evaluate, andreview audit procedures and standards to
ensure that audits are conducted rigorously
and consistently. Evaluate audit findings;
prepare audit reports. Make recommendations
to senior management for improving the
organisations financial, operational, and
managerial processes and systems.
Coordinate projects involving external auditors
to ensure they have appropriate access to
information and people within the organisation
and to ensure the organisation receives
satisfactory standards of service. Lead, direct,
evaluate, and develop a team of audit
MUPC level 13,
e.g., Head of
Audit, Auditing
Director or
Head of Risk
Management;MUPC level 12
e.g.,, Chief
Operations
Officer or Head
of Finance and
Accounting
Degree or
equivalent
210.324.230 Audit Supervisor Yes Supervise the activities of a team
of audit professionals who identify
risks; evaluate performance and
productivity; prepare financial oroperating reports; and
recommend improvements to the
performance, integrity, and
compliance of one or more of the
organisations financial,
operational, or managerial
processes or systems.
Analyse complex data; evaluate project
findings; prepare audit reports and
recommendations about how the process or
system under audit could be improved.Supervise team members; respond to
complex, escalated enquiries; and check the
work of others to ensure that the audit project
is conducted credibly and effectively and that
its recommendations and reports are accurate
and timely.
Prioritise and assign tasks to ensure that the
MUPC level 22,
e.g., Audit
Manager
Degree or
equivalent
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210.340.350 Cost Accountant -
Experienced
Yes Under limited supervision perform
a variety of cost accounting
activities
Analyse the cost records and calculation of
unit cost for products or services related to a
specific job or project; examine any costs that
seem contrary to past experience. Under
limited supervision, conduct moderately
complex cost audits. Prepare and emitstatistical reports for the comparison of costs
and determination of profitability by product.
Prepare estimates of new or proposed product
costs. Analyse actual versus standard costs
MUPC level 23
, e.g., Cost
Accounting
Supervisor;
MUPC level 22,
e.g., CostAccounting
Manager
Degree or
equivalent
210.348.130 Controller Yes Develop and implement
accounting policies, programmes,
and systems to control the
organisation's financial assets and
provide complete and accurate
financial information and records.
Lead the accounting functions so financial
transactions, policies, systems, and
procedures meet the organisations objectives
and comply with regulations, accounting
principles, and standards. Activities may
include: financial analysis and planning;
reporting; taxation; insurance; credit control;
accounts payable and receivable; inventory
and costs control; and budgeting and
forecasting. Contribute to strategic planning at
the executive level. Develop and implement
accounting systems and processes that align
with the organisation's overall vision andobjectives. Monitor and evaluate accounting
policies, systems, and procedures. Review
financial reports to ensure accuracy. Present
findings and recommendations to the top
executive group/Board. Reports may include
auditor and financial analyst reports; profit and
loss and balance sheets; regulatory filings.
MUPC level 11,
e.g., Head of
Organisation;
MUPC level 12,
e.g., Head of
Finance and
Accounting
Degree or
equivalent
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210 352 350 Financial Analyst Yes Analyse and forecast financial Collect compile verify and analyse financial MUPC le el 23 Degree or
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210.352.350 Financial Analyst -
Experienced
Yes Analyse and forecast financial,
economic, and other data to
provide accurate and timely
information for strategic and
operational decisions.
Collect, compile, verify, and analyse financial
information and economic indicators so that
senior management has accurate and timely
information for making strategic and
operational decisions on, for example,
acquisitions, investments, capital expenditure,divestitures, mergers, or the sale of assets.
Analyse the financial implications of proposed
investments or other transactions so that
senior managers can evaluate alternatives
against the organisations business objectives.
Evaluate industry, economic, financial, and
market trends to forecast the organisations
short, medium and long-term financial and
competitive position. Data analysed may
include revenues, expenses, costs, prices,
investments, cash flow, profits, labour market
MUPC level 23,
e.g., Financial
Planning
Supervisor;
MUPC level 22,
e.g., FinancialPlanning
Manager
Degree or
equivalent
210.364.220 Tax Manager Yes Implement the organisation's tax
strategy to optimise the amount of
tax the company pays and ensure
it complies with all relevant local
and international tax laws and
regulations.
Direct tax-related activities in accordance with
the tax strategy to ensure the organisation
meets its tax obligations and objectives.
Activities may include: tax planning; research;
compliance; reporting and filings; auditing; and
communicating with external tax agencies.Evaluate activities, policies, practices, and
transactions to ensure they comply with all
relevant laws and regulations. Ensure all tax
returns, tax declarations, and other required
reports are submitted accurately and on time.
Advise senior management on tax matters and
on the potential impact of laws and regulations
on the operation of the organisation. Select
and manage ongoing relationships withexternal consultants and advisors to ensure
the organisation receives satisfactory
standards of service. Lead, direct, evaluate,
and develop a team of tax professionals to
MUPC level 12,
e.g., Head of
Finance and
Accounting or
Chief Financial
Officer; MUPClevel 13, e.g.,
Corporate
Controller or
Tax Director.
Degree or
equivalent
210 364 230 Tax Supervisor Yes Supervise the activities of a team Lead the activities of a team of tax MUPC level 22 Degree or
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210.364.230 Tax Supervisor Yes Supervise the activities of a team
of tax professionals to ensure that
the organisation meets its tax
obligations and objectives and
complies with all relevant laws
and regulations.
Lead the activities of a team of tax
professionals to ensure that the organisation
meets its tax obligations and objectives and
complies with all relevant laws and regulations.
Activities of the team may include undertaking
research; evaluating the legality and taxeffectiveness of current and future business
activities; preparing and submitting tax returns,
tax declarations, and other required reports;
maintaining tax records; and corresponding
with external tax agencies or consultants.
Supervise team members; respond to
complex, escalated enquiries; and check the
work of others to ensure that tax records,
recommendations, and reports are accurate
and timely.
Prioritise and assign tasks to ensure that the
MUPC level 22,
e.g., Tax
Manager
Degree or
equivalent
210.364.340 Tax Analyst -
Senior
Yes Analyse and interpret tax
regulations and prepare required
tax reports so that the
organisation meets its tax
obligations and objectives.
The Senior level Tax Analyst role will typically
be responsible for similar activities as the
experienced level but often on projects that are
more complex, larger in scope and importance
to the organisation.
May coach and provide instruction to lower-
MUPC level 23,
e.g., Tax
Supervisor;
MUPC level 22,
e.g., Tax
Manager
Degree or
equivalent
210.364.350 Tax Analyst -
Experienced
Yes Analyse and interpret tax
regulations and prepare required
tax reports so that the
organisation meets its tax
obligations and objectives.
Maintain tax information and records; prepare
tax returns, tax declarations, and other
required reports so that they are submitted
accurately and on time.
Analyse and interpret tax laws and regulations
and prepare technical reports on how they
impact the organisations operations.
Prepare correspondence with external tax
MUPC level 23,
e.g., Tax
Supervisor;
MUPC level 22,
e.g., Tax
Manager
Degree or
equivalent
220 108 330 Secretary to the Yes Provide high level secretarial and Manage the Head of Organisation's MUPC level 11 Degree or
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220.108.330 Secretary to the
Head of
Organisation
Yes Provide high level secretarial and
administrative support for the
Head of Organisation. Requires
discretion, confidentiality, and
detailed knowledge of the
organisations operations,procedures, and people.
Manage the Head of Organisation s
appointments and schedules. Make travel
arrangements to make best use of their time.
Maintain the executive's special/strategic
projects. Advise, support, assist, coordinate,
and collaborate on special projects which arehighly complex, and involve creation and
oversight of multifaceted teams. May have
access to the executive's email accounts to
schedule their appointments and answer or
redirect routine enquiries from internal or
external sources. Handle confidential
information and maintain the security of the
executives records and files. Perform other
administrative tasks using independentjudgment and discretion. Activities may
include preparing documents and presentation
materials; screening and responding to
MUPC level 11,
Head of
Organisation
Degree or
equivalent
220.108.410 Executive
Secretary
Yes Provide high level secretarial and
administrative support for one or
more of the organisations
executives, requiring discretion,
confidentiality, a goodunderstanding of technical and
business vocabulary, and a
detailed knowledge of the
organisation's operations,
procedures, and people.
Manage the executives schedules. Make
travel arrangements to make best use of their
time. Gather, compile, verify, and analyse
information for the executive's use in
documents such as memos, letters, reports,speeches, presentations, and news releases.
Facilitate smooth communications between the
executive and coworkers and between the
executive and external parties such as media,
customers, and the public. Handle confidential
information. Maintain the security of the
executives records and files. Monitor, review,
and approve standard expenditures to ensure
the activities of the office are conducted withinestablished budgets. Perform tasks using
independent judgement and discretion; e.g.,
preparing documents and presentation
materials; screening and responding to
incoming correspondence, inquiries, and
MUPC level 12,
e.g., Head of
Sales and
Marketing or
Head ofFinance and
Accounting; or
MUPC level,
e.g., 13 Head of
Audit
Diploma or
equivalent
220.108.411 Secretary - Senior Yes Use independent judgement to Answer telephones, screen calls and take MUPC level 22 Diploma or
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220.108.411 Secretary Senior Yes Use independent judgement to
provide timely and effective
secretarial support to an office,
business unit, department, or
other organisation group.
Answer telephones, screen calls and take
messages so callers/visitors are dealt with
promptly, courteously, and accurately Respond
to more complex or escalated enquiries from
other secretarial staff. May have access to the
email accounts of supported staff to scheduletheir appointments and answer or redirect
routine enquiries from internal or external
sources. Accurately transcribe, type, format,
and proof read documents (e.g.,
correspondence, contracts, meeting minutes,
reports, speeches, and presentations) using
word processing, presentation, graphics and
spreadsheet software. Coordinate meetings.
This may include scheduling meeting times,making travel arrangements for attendees, and
ensuring that various meeting amenities are
available, such as; equipment, food, and
drinks. Perform other administrative tasks
MUPC level 22
Manager;
MUPC level 21
Senior Manager
Diploma or
equivalent
220.108.422 Secretary -
Experienced
Yes Follow established procedures
and guidelines to provide timely
and effective secretarial support to
an office, business unit,department, or other organisation
group
Answer telephones, screen calls, and take
messages so callers/visitors are dealt with
promptly, courteously, and accurately.
Transcribe, type, format, and proof read avariety of material (e.g., correspondence,
invoices, contracts, meeting minutes, reports,
speeches, and presentations) using word
processing, presentation, graphics and
spreadsheet software. Coordinate internal and
external meetings. This may include
scheduling meeting times, making travel
arrangements for attendees, and ensuring that
various meeting amenities are available.Manage the appointments and schedules of
staff in the unit. Use office equipment such as
photocopiers, faxes, and printers. Perform
other secretarial tasks according to established
guidelines and procedures so these activities
MUPC level 24
Supervisor;
MUPC level 22
Manager;MUPC level 21
Senior Manager
Diploma or
equivalent
220.108.424 Clerk - Yes Follow established procedures Gather, compile, and verify information and MUPC level 24, High School
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Experienced
p
and guidelines to provide timely
and effective clerical support to an
office, business unit, department,
or other organisation group.
, p , y
enter it accurately into documents such as
reports, presentations or forms; and office
systems such as databases or spreadsheets.
Code and sort documents so they can be
accurately processed or filed.Make standard calculations to accurately
compile and report statistics.
Respond to, or redirect, routine inquiries from
external or internal sources about the
organisation, its activities, or processes so
callers/visitors are answered promptly and
accurately.
Communicate with external equipment
suppliers (for example, vendors of photocopy,printing or fax machines) to arrange equipment
service and repair.
Perform other routine administrative activities
according to the organisations established
procedures. These activities may include
answering telephones, taking messages,
distributing incoming mail, preparing outgoing
,
e.g.,
Supervisor;
MUPC level 22,
e.g., Manager
g
220.112.220 OfficeAdministration
Manager
Yes Manage the administrativeactivities of the overall
organisation so that administrative
staff, equipment, supplies, and
other resources are used
effectively and economically.
Manage the day-to-day operations of a varietyof office services to ensure the organisation's
administrative needs are met. These activities
may include: copy services; office supplies;
administrative assistance; mail and messenger
services; records management; fleet
management; cleaning, gardening, and
maintenance services; cafeteria and recreation
services; facilities management; reception; and
communication systems. Liaise with managersto ensure office administration policies,
programmes, and activities are appropriate for
their needs. Plan, prioritise, and manage
maintenance activities and upgrades to
equipment, facilities, and systems to minimise
disruptions to business activities. Research,
evaluate, and recommend office supplies and
equipment purchases to minimise costs and
meet the organisations business needs.
Select and manage relationships with suppliers
MUPC level 13,e.g.,
Administrative
Director; MUPC
level 12, e.g.,
Head of
Administration.
Degree orequivalent
220.112.350 Office Yes Supports Office Administration Provide support in a variety of capacities which MUPC level 23 Degree or
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Administration
Professional -
Experienced
Manager in some aspects of office
administration including, but not
limited to, maintenance, leasing,
insurance, office equipment and
purchasing of supplies.
may include: copy services; office supplies,
equipment, and inventory; administrative
assistance; mail, distribution, and messenger
services; records management; cleaning, and
maintenance services; and reception andcommunication systems (such as telephone,
or above, e.g.,
Office Manager
equivalent
220.112.431 Messenger Yes Follow established procedures
and guidelines to distribute
internal and external mail
accurately, securely, and on time.
Collect, sort, and distribute internal and
external mail (for example, letters, packages,
legal documents) to meet delivery deadlines.
Identify wrongly addressed mail, return to
sender or re-address so that mail reaches its
correct destination.
Handle and store mail securely to maintain the
confidentiality of correspondence.Transport mail between organisation facilities.
Respond to inquiries from within the
MUPC level 24
or above, e.g.,
Office
Manager/Office
Services
Manager
High School
220.112.432 Cleaner or Office
Helper
Yes Follow established procedures
and guidelines to clean the
organisations premises and
equipment and create a hygienic
and pleasant working
environment.
Operate cleaning equipment (for example
steam cleaners, floor polishers) and use
chemicals and other cleaning products safely
and in accordance with instructions.
Collect and dispose of garbage and waste
according to the organisations waste removaland recycling policies.
Recognise and report pest infestations to
supervisor or manager.
MUPC level 24,
e.g., Cleaning
Supervisor;
MUPC level 22,
e.g., Office
ServicesManager
High School
220.118.420 Data Entry
Operator -
Experienced
Yes Under limited supervision, operate
computers to input data into files
and databases. May undertake
more complex tasks where
necessary
Type in data and codes required to process
information.
Retrieve, confirm and update data in storage.
Maintain records of data input.
Maintain logs of messages to and from
computers.Observe screens to detect malfunctions.
Operate equipment within prescribed
standards.
Detect errors by the use of verifying
procedures and make changes as instructed.
MUPC level 24,
e.g., Data Entry
Supervisor;
MUPC level 22,
e.g., Office
ServicesManager
High School
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310.000.120 Head of
I f ti
Yes Develop and implement an
i ti id i f ti
Evaluate the organisations long-term
i f ti d d d l IT t t
MUPC level 11,
Chi f
Degree or
i l t
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Information
Technology
organisation-wide information
technology strategy that aligns
with the organisation's vision and
its current and long-term business
objectives. Contribute to businessplanning at the top executive level
so future IT opportunities and
challenges can be taken into
account and so the organisation's
IT strategy is aligned with other
business strategies.
information needs and develop an IT strategy
that meets those needs and contributes to the
organisations business objectives. Evaluate
and prioritise improvements to the
organisations IT infrastructure (e.g., computerhardware, operating systems,
communications, software applications, data
processing, and security systems) in order to
ensure the organisations IT resources are
used effectively. Develop and implement an
overall IT security strategy and ensure that
appropriate IT security systems and processes
are in place to protect the privacy and integrity
of the organisations information and relatedintellectual property. Lead, direct, evaluate,
and develop a team of managers to ensure the
e.g., Chief
Executive
Officer or Head
of Organisation
equivalent
310.100.210 Information
Technology Senior
Manager
Yes Plan and direct the information
processing activities of the
organisation and coordinate the
effective design, implementation
and operation of information
systems and applications.
Plan, develop and direct the operation of
information technology systems. Plan and
coordinate all investigations, feasibility studies
and surveys of proposed and existing
information systems and machine applications.
Guide the selection, installation and use of
computing equipment and software. Maintain
current knowledge of equipment, systems and
programming techniques appropriate to the
organisation. Participate in the training of key
management with data processing techniques.
Set policies, procedures, technical standards,
methods, and priorities. Control and
recommend budgets. Control the security of
information systems. Direct maintenance workand quality control to ensure the efficient and
timely operation of the information technology
function. Monitor operations and develop
improvements. Control the selection,
development and training of information
MUPC level 12,
e.g., Head of
Information
Technology
Degree or
equivalent
310.100.230 Information
Technolog
Yes Supervise a team of IT
professionals that define de elop
Coordinate studies and implement new
proced res and techniq es
MUPC level 21,
e g
Degree or
i l t
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Technology
Supervisor
professionals that define, develop,
and maintain information systems
within the organisation.
procedures and techniques.
Supervise team members; respond to
complex, escalated enquiries; and check the
work of others to ensure projects are
conducted effectively and recommendationsand reports are accurate and timely.
Prioritise and assign tasks to ensure that the
teams resources are used effectively and that
e.g.,
Information
Technology
Senior Manager
equivalent
310.100.330 Information
Technology
Specialist
Yes Serve as the highest level
technical support to multiple end
users.
Top level technical expert supporting multiple
end user groups. Work with user groups to
identify and solve business problems with all
available technology including hardware,
software, databases, and peripherals.
Requires broad and deep technical experiencerelated to studying and analysing systems
needs, systems development, systems
process analysis, design, and re-engineering.
The Specialist level will have highly developed
skills and experience in business
management, systems engineering, operations
research, and management engineering.
Typically requires specialisation in multiple
software or business applications utilised in an
end user environment. Keeps abreast of
technological developments and applications
and uses that information to proactively initiate
enhancements to mitigate against future
MUPC level 23
or 21, e.g.,
Information
Technology
Supervisor, IT
Senior Manager
Degree or
equivalent
310.100.350 Information
Technology
Professional -
Experienced
Yes Provide technical support to
defined end user groups.
Under limited supervision, work with user
groups to solve business problems with
available technology including hardware,
software, databases, and peripherals. Hastechnical experience related to studying and
analysing systems needs, systems
development, systems process analysis,
design, and re-engineering. Has experience
with business management, systems
engineering, operations research, and
management engineering aspects of the role.
May have specialisation in particular software
or business applications utilised in an end user
MUPC level 23
or 21, e.g.,
Information
TechnologySupervisor, IT
Senior Manager
Degree or
equivalent
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320.414.220 Sys