global 2006 no. 2 - gunneboassets.gunnebo.com/documents/gunneboglobal-2006-02-gb.pdf · global 2006...

no. 22006GLOBALGLOBAL

The Magazine for the Gunnebo GROUP

Reinforced expertiseleads to new businessReinforced expertiseleads to new business

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Responsible publisher: Janerik Dimming, Telefon +46 31- 83 68 03, [email protected] Editorial team: Karin Martinsson, [email protected] | Janerik Dimming,[email protected] | I Anchi Alm, MediaSpjuth AB, [email protected] Contribution address: Gunnebo AB, Att: Gunnebo Global, Box 5181, SE-402 26 Göteborg, Sweden Production: MediaSpjuth AB, Telefon +46 36 -30 36 30, Fax +46 36 -19 02 60, [email protected] Translation: Comactiva Translations AB Printing: Elanders. On our homepage you will find press releases, annual reports, Gunnebo Global and other financial reports. The address is: www.gunnebo.com

C O N T E N T SD E A R R E A D E R

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PAGES 8–16

PAGES 6–7

PAGES 4-5

PAGE 3THE PREVIOUS ISSUE of Gunnebo Global, which was distributed in sevenlanguages at the beginning of January, focused on our comprehensiveintegration project Gunnebo One Company. The aim of the project is tounite some 40 acquired companies with around 90 existing companies intoone Customer Centre per country where Gunnebo has a presence with itsown companies, as well as six Competence Centres with responsibility forall product and system sales.

The new organisation, which came into effect on 1 January this year, alsomeans that each customer and competence centre has a uniform organisa-tion with business units for our customers in banking and retail, as well as forcustomers who have facilities and buildings that require particular protectionagainst unauthorised access such as airports, seaports, power stations, embas-sies and military bases. We are also a world-leading supplier of high-gradedsafes to customers outside the bank and retail sectors, and we intend to main-tain and further strengthen this position.

THE PRIMARY PURPOSE of Gunnebo One Company, which affects morethan 3,000 employees, is to increase our organic growth and improveprofitability.

Most of our colleagues in marketing, sales and administration, aboveespecially in Europe, have been given new and/or expanded work duties.Training, education and competence development are required to success-fully complete this major reorganisation process. We have therefore chosenexpertise as the theme for this issue of Gunnebo Global. A good example ofhow we at Gunnebo are resolving this important issue is our investment inthe Gunnebo Academy, which you can read more about on page 16. Ano-ther example is a detailed description on page 11 of the Electronic SecurityCompetence Centre, and of Secure Storage on pages 8 and 9.

Gunnebo’s service operation accounts for around 20 per cent of our turn-over and is a highly prioritised part or our overall security offering. The abi-lity to provide service quickly and efficiently once the security system has beendelivered and installed is a key factor in retaining important customers andwinning new ones. On page 15 we describe how our customer centre in Ger-many/Austria has built up an after sales service with more than 100 Gunne-bo engineers, with the focus on opening hours, accessibility, response timesand punctuality, as well as the quality of the repairs and service provided.

FEW INDUSTRIES HAVE as many trade fairs as the security sector. There is atleast one major fair a week somewhere in the world that focuses on securityproducts and systems. Gunnebo takes part in several of these, and on pages22 and 23 we present a few of the fairs that Gunnebo One Company hasparticipated in recently.

Finally, this issue introduces a series of articles in which outside parties givetheir views of the security sector. The first article can be found on pages 4 and5 and has been written by Ragnar Löfstedt, who has been Professor of RiskManagement at King’s College London for many years. The article shouldbe viewed as an independent contribution, and will hopefully be followed bymore from different parts of the world.

Pleasant reading!JANERIK DIMMING

SVP GROUP COMMUNICATIONSGUNNEBO AB

Biggest safety depositrobot systemGunnebo Switzerland has suppliedand installed one of Europe’s largestsafety deposit robot systems. Theautomated system of over 1,800deposit boxes was ordered by Zür-cher Kantonalbank................Page 3

A safer worldThere is increasing concern regar-ding various types of risk in theworld around us. Professor RagnarLöfstedt of King’s College Londonwrites about efforts to secure a saferworld...............................Pages 4–5

Jönsson leaves BoardTwo long-time faithful friends ofGunnebo were thanked in front of350 delegates at Gunnebo’s AGMon 30 March....................Pages 6–7

Competent GunneboIn this issue, Gunnebo Global putsthe emphasis on expertise. We lookat the work of one of the new com-petence centres, service expertisewithin Gunnebo, and how Gunne-bo has succeeded in developing acore area of expertise for new busi-ness solutions.................Pages 8–16

Test solution for EricssonWhen Ericsson fitted out its Frenchheadquarters recently, the companyasked Gunnebo to test a model thatcould become a global solution forall Ericsson offices...............Page 18

Visit by British PrinceGunnebo Entrance Control has hada royal visitor: Prince Andrewrecently visited the factory in Uckfi-eld.......................................0

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G U N N E B O G L O B A L

Barcelona Biomedical ResearchPark is one of the largest centres ofits kind in Europe, and in time it willbe the workplace of over 1,000scientists.

Gunnebo Spain has secured thebuilding with access control,entrance security and alarms.

With a total area of 55,000 square metresand a location in the Olympic village onBarcelona’s sandy beach, the ellipticalbuilding is a prominent feature in Barce-lona’s cityscape.

Barcelona Biomedical Research Park,PRBB, is the base for a host of biomedi-cal research centres and enjoys close col-laboration with the nearby Hospital delMar.

Construction began in 2002, and asearly as 2003 Gunnebo Spain received anorder for access control for the first zone.

The latest order is far larger.“In the second phase of the project, we’ll

be installing access control in the form ofan SMI server along with Internet-basedvisitor control. Both systems are integra-ted into PRBB’s intranet,” explains HugoBalaguer, who was in charge of the

contract in 2005. “The security systemcontrols 150 card readers and 100 alarmdetectors.”

Furthermore, Gunnebo Spain has sup-plied entrance security in the form of Hid-den Gates and GlassStile security gates,

which are connected to the access controlsystem.

“The whole system came online in earlyMay, and in the near future we’ll be inte-grating the access control system we instal-led three years ago. “ ■

Research centre in Barcelona secured

One of Europe’s largestautomated bank depositbox systems came onlineat Zürcher Kantonalbanklast autumn.

The system wassupplied and installed byGunnebo andencompasses over 1,800bank deposit boxes.

The 1,838 deposit boxes havebeen placed in a secure vault,constructed to European stan-dard 9, in the basement ofZürcher Kantonalbank inZurich.

The system is the largest ofits kind in Switzerland andone of the largest in Europe.The Autosafe solution com-prises two automated roboticsystems which collect the

deposit boxes from the base-ment and bring them to one ofthe two machines in the bankbuilding.

In the self-service section ofthe bank there are two separa-te customer areas, securedusing special doors, and eacharea has a self-service machinefor the bank deposit boxrobot.

“When the customer ordersa deposit box, he or she isgiven two keys, a card and afive-digit code, ” says Bern-hard Wächter at GunneboSwitzerland. “The customercan call up the deposit boxfrom the system using the cardand code at any time of day,and can then handle the con-tents of the box undisturbed inthe secured area. “ �

More than 1,000 researchers will work at the Barcelona Biomedical Research Park when it iscomplete. Gunnebo Spain is responsible for the security.

European bank chose automated deposit boxes

Zürcher Kantonalbank in Zurichhas two separate areas that housethe two automated self-servicemachines for the bank depositbox robot. Branch Manager RolfSchärer (right) and BernhardWächter of Gunnebo Switzer-land shake hands on the comple-ted installation.

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In the Western World, we live safer andhealthier lives than ever before. Our lifeexpectancy has doubled over the past100 years. The environment is almost asclean now as it was before the industrialrevolution. Our quality of life is veryhigh – we have access to clean drinkingwater, we live in warm homes and wework less, yet get paid more than ourforefathers.

At the same time though, people gene-rally are more anxious about various typesof risk. We worry about the food we eat,the medicines we take, the water we drinkand about crime. In some parts of Europe,we no longer dare to allow our children towalk home from school.

These observations were first made inthe 1970s (Wildavsky 1979) and have ledother researchers to investigate the drivingforces behind this generally widespreadanxiety (see fact box).

HOW DOES THIS AFFECT

THE SECURITY MARKET?

Is the security market affected by the waythe general public perceives risks and bythe lack of trust in politicians, authoritiesand the private sector? Absolutely. Forty

years ago, for example, most people didn’tbother to lock their front doors. Today,many of us have electronic burglar alarms.Thirty years ago, shopkeepers took theday’s takings home to be counted. Todaycash is taken in special transit vehicles andcounted electronically.

Although crime has always existed, weare more worried today about criminality.Because we have more leisure time andgreater access to news that often focuses oncrime, we are more aware nowadays andconsequently take more measures to pro-tect ourselves.

We are therefore ready to accept thelatest technical solutions. Our cars are fullof anti-theft systems, the goods we buycome with electronic labels, and we usedebit and credit cards with special chipsand codes. And these security measureswork in the sense that we prevent crime atthe point where these measures are taken.Even so, crime has not stopped.

As long as we have high levels ofunemployment, particularly amongyoung men in lower social groups, and aslong as some Europeans are addicted tohard drugs, crime will always be with us.The nature of the crimes will change,

however, concentrating for example onthe theft of handbags and mobile phones,as well as shoplifting in poorer citydistricts where businesses cannot affordelectronic anti-theft systems.

THE IMMEDIATE FUTURE

The security market will experience anannual growth of 2-3 per cent above theGNP trend in each country, at least in theshort term. We will take further stepstowards secure cash handling, banks secu-red against robbery and burglar alarms inhomes. As long as there is a perceived thre-at of terrorism, this area will grow too.However, growth cannot be taken forgranted. There are a number of potentialthreats that the security sector must takeinto account.

RISK OF EXCESSIVE,

NON-STANDARDISED SECURITY

Since 11 September 2001, most of us areprepared to put up with longer queues atairport security checks, particularly in theUSA. The more time passes and ourmemory fades, the greater will be thedemands for the security checks to be fairand proportionate. At the moment there

Despite enjoying a higher quality of life, we in theWest are now more concerned than ever about therisks that exist in the world around us.

How does this affect the security market, and whatwill happen in the future?

Professor Ragnar Löfstedt of King’s College Londonhas written an article for Gunnebo Global about risks– and about the security market of the future.

Risks and the endeavour for a safer world

Professor Ragnar Löfstedt of King`s College London:

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are signs that this is not the case. When itcomes to fairness, for instance, we mightask why US authorities insist we removelaptops from our hand luggage, while inmost of Europe we are expected to keepthem in our bags. This lack of uniformityin security will cause a popular and conse-quently also a political backlash, which inturn risks affecting the security sector as awhole.

NEED FOR PREVENTIVE

CRISIS COMMUNICATION

Like many other sectors, the security sec-tor needs to build a better understandingof the public’s perceptions and attitudes.How will the security sector be affected ifthe public believes it has failed, for examp-le after a terrorist attack?

Such questions have not been fully ana-lysed and, as the world remains an unsafeplace, it would be wise for the sector todevelop preventive communication strate-gies in the event such a crisis should arise.It is important to remember that preven-tive crisis communication gains the pub-lic’s trust, while retroactive crisis commu-nication often erodes that trust (Löfstedt2004).

CONTINUED GROWTH

The security sector will continue to growbecause we all want to live in a safer world.However, there are a number of clouds onthe horizon on which the sector has to takea stance. To deal with issues such as thelack of uniformity in anti-terrorism mea-sures, the sector has to develop an openand honest dialogue with politicians andauthorities, as well as greater involvementfrom external parties. The industry mustalso spend more time on developing andcommunicating risk strategies.

In this uncertain world, with self-trai-ned terrorists who learn how to buildbombs on the Internet, companies andauthorities should invest more resources inpreventive security systems.

References:Fischhoff, B., P.Slovic, S.Lichtenstein, S.Read and B.Combs.1978. How safe is safe enough? Policy Sciences, vol.9, p.127-152. • Kasperson, R.E., O.Renn, and P.Slovic et al. 1988.The social amplification of risk. Risk Analysis, vol.8,p.177-187.• Lofstedt, R.E. 2004. Risk communication and manage-ment in the twenty first century. International Public Manage-ment Journal, Vol.7, p.335-346. • Lofstedt, R.E. 2005. RiskManagement in Post Trust Societies. Basingstoke:Palgrave/Macmillian • Slovic. 1987. Risk perception. Science,vol.236, p.280-285. • Slovic, P.2001. Perception of Risk. Lon-don: Earthscan • Wildavsky, A. 1979 No risk is the highest riskat all. • American Scientist.

Fact box:

How we perceive risks:• People are 1,000 times more worried

about involuntary risks (e.g. living nearto a waste incineration site) than volun-tary ones (e.g. smoking).

• People are more worried about techni-cal disasters (e.g. chemical accidents)than natural disasters (e.g. earthqua-kes).

• People perceive known risks (such ascatching influenza) as less serious thanunknown dangers (such as catchingSARS).

• Uncommon risks that cause many fatali-ties at once (e.g. plane crashes) worrythe general public more than commonrisks with few fatalities (e.g. car acci-dents).

• Trust is very important. There is a directlink between significant popular trust ofpoliticians and authorities on the onehand, and the level of perceived risk onthe other.

• The public’s perception of a risk is lar-gely dependent on whether the risk hasbeen covered in the mass media.

Sources: Fischhoff et al. 1978, Slovic1987, Slovic 2001, Löfstedt 2005,Kasperson et al. 1988.

The market will increasingly demand security solutions, due in part to the factthat we now perceive risks as being much greater than before. This is the opinionof Professor Ragnar Löfstedt of King’s College London.

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G U N N E B O G L O B A LG U N N E B O G L O B A L

Two long-time faithfulfriends left Gunnebo’sBoard of Directors inconnection with the AnnualGeneral Meeting on 30March.

Nils-Olov Jönsson andSten Langenius have jointlyserved more than 20 yearson the Board. They werethanked by Chairman of theBoard Roger Holtback infront of 350 delegates.

As usual, Gunnebo’s AGM att-racted a larger number of share-holders and other visitors. Forthe first time shareholders weregiven the opportunity to hearGöran Gezelius give his Presi-dent’s address. Göran replacedBjarne Holmqvist as Presidentand CEO last spring. He descri-bed the company’s developmentin recent years as not entirelypositive.

“Over the past three or fouryears, Gunnebo has not grownunder its own steam and profita-bility has begun to stagnate.

“We have therefore carriedout a restructuring programmein production, including the clo-sure of several factories. We have

also carried out a major integra-tion project under the name ofGunnebo One Company,” heexplained.

FULL EFFECT 2007

The co-ordination of companiesin different countries and thefocus on a customer-orientedorganisation will cost Gunnebo185 million Swedish kronor as aone-off cost, and is expected toproduce cost savings of around90 million kronor a year.

“The cost reduction will achi-eve full effect in 2007, and once

everyone has settled into theirnew role in the organisation aftersummer 2006, Gunnebo will bewell equipped to increase bothprofitability and organicgrowth.”

Göran Gezelius then gave hisview of the current security situ-ation and Gunnebo’s potentialto deal with the trend of increa-sing robberies targeting cash-in-transit companies.

“By recirculating more cash instore, we would be able to signi-ficantly reduce the movement ofmoney, and Gunnebo has the

products that are required forthis kind of recirculation.”

In addition to the standarditems, the AGM also dealt with aseries of changes to the companystatutes. These were partly due tothe new Swedish CompaniesAct, and also to the new SwedishCode of Corporate Governance.

Under the Board electionitem, two long-serving Boardmembers left the Board. Nils-Olov Jönsson and Sten Langeni-us have seen an exciting period inthe development of Gunnebo asan international security group.Nils-Olov Jönsson is also one ofthe Group’s largest owners.However, both declined re-elec-tion this year and they werereplaced at the AGM by BoDankis and Björn Eriksson.Roger Holtback concluded themeeting by thanking them both.

“We will miss Nils-Olov Jöns-son and Sten Langenius in anumber of ways,” said the Chair-man of the Board. “They are twoextraordinarily well-qualifiedBoard members who have madesignificant input to the companyand who have been involvedthroughout this tremendousperiod of building.” �

Nils-Olov Jönsson(Born 1934) Member of the Board since 1994.Other Board appointments: Chairman of Vätterledens Invest AB andseveral of its subsidiaries.

Why are you leaving the Board?“I’m also on the nomination committee and want to set a goodexample. At my age, I also feel I should make way for some newblood on the Board.”

How do you view your years on the Board?“I’m very pleased with Gunnebo’s development, which leaves nothingto be desired. The most enjoyable part has been the opportunity tobe involved in building up an international group of companies basedin Göteborg. I’ll certainly miss working on the Board, which has beenpart of my life for so many years.”

Sten Langenius(Born 1934) Member of the Board since 1995.Other Board appointments: Chairman of Nordea’s major bank unitRegionbank Västsverige and member of Nordic Shelter SolutionsGroup Oy, Swemed LAB International AB and Gunnebo Industrier AB.Why are you leaving the Board? “You don’t always get to choose: age takes the matter out of yourhands. I’ve been on the Board for more than ten years now.”How do you view your years on the Board?“Working on Gunnebo’s Board has been extremely positive andinteresting. Board work of this type places great demands on themembers. A great deal has happened every year, and there havebeen many issues to deal with, particularly all the corporate acquisi-tions. I feel that Gunnebo has had a good Board of Directors overthese years. It has had the necessary expertise, and the companyalso has a good management team.”

Faithful long-serving friends of Gunnebo: Nils-Olov Jönsson and StenLangenius, who have now left the Board.

Gunnebo AGM

“New organisation to achievefull cost effect 2007”

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Bo Dankis(born 1954)Previous positions: Presi-dent of ASSA ABLOY.Director of ASSAABLOY’s operation inSouthern Europe, and forfour years President ofASSA ABLOY’s company in France, manageri-al positions for ABB and Gadelius Trading witha posting in Japan.

Why did you accept the offer to join Gunne-bo’s Board?“It felt very positive. I’ve refused most otherrequests to join boards, but with eight yearsin the security industry this felt right. As theformer President of ASSA ABLOY I’ve crossedpaths with Gunnebo several times before,such as when we purchased Fichet-Bauche’slock operation from Gunnebo and sold Chubb-safes’ safe division to Gunnebo.”

What do you hope to be able to achieve onthe Board?“I want to place my time, my commitment, mynetwork and my experience at Gunnebo’s dis-posal. These come both from the securitysector and from other types of industry. Ihope this experience will be able to benefitGunnebo’s shareholders. I know how import-ant it is for a Board to act in the interests ofthe shareholders, but also to be involved inand support the operational management.”

Björn Eriksson(born 1945)Previous positions: Bud-get Director at the Swe-dish Ministry of Finance,Director-General of theBoard of Customs andDirector of the CoastGuard, as well as National Police Commissio-ner for eight years and President of bothInterpol and the World Customs Organisation.County Governor of Östergötland since 1996.

Why did you accept the offer to join Gunne-bo’s Board?“It sounds interesting and highly stimulating.Gunnebo is in a very intensive phase and itwill be exciting to be involved. I also think Ihave the right background.”

What do you hope to be able to achieve onthe Board?“I hope to be able to contribute my knowled-ge about the police sector. I also believe thatexperience in public administration can be ofbenefit even on the board of a quoted compa-ny. Many of Gunnebo’s customers are in thepublic sector, and I believe I can addsomething here.”

The 350 participants at Gunnebo’s AGM hadthe opportunity to listen both to beautiful choir-singing by Bolagsstämmorna and an interestingaddress by the new President and CEO GöranGezelius (above). Order was maintained asusual by Chairman of the Board Roger Holt-back, along with Gunnebo’s company lawyerLars Wallenberg (left).

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G U N N E B O G L O B A L T H E M E - E X P E R T I S E

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Many components join to shape awinner on the international securitymarket. One of the most importantis expertise.

Expertise has been an importantsuccess factor for Gunnebo over theyears. And with the new GunneboOne Company concept, Gunnebohas laid the foundation for an evenmore competent and focusedcompany. The competence centresare naturally key, as is robustcustomer orientation – and thereare many examples.

In this issue of Gunnebo Global wehighlight various aspects ofexpertise with examples from theGunnebo Group.

You can read about what thecompetence centres actually doand how the sales force isincreasing its focus to better dealwith customers.

At the end of the day, a high levelof expertise has only one purpose –to supply the customer withoptimum security solutions, andthen to follow up with good service.

One of Gunnebo’s absolute coreareas of expertise is securestorage.

With new products and salesforms, Gunnebo has developed thisexpertise and is now takingimportant steps on new markets.

The production, sale and service of pro-ducts for secure storage of cash and valu-able documents has been a cornerstone inthe development of Gunnebo as an inter-national security Group. Gunnebo cur-rently has a number of businesses, eachwith over a hundred years’ experience ofdeveloping high-graded fire and burglar-resistant safes, particularly for the world ofbanking. This competence has been usedeffectively in efforts to expand the offer-ing.

VALUABLES STORED AT HOME

2004 saw the launch of SecureLine, arange of burglar and fire-resistant pro-ducts, as well as outdoor perimeter securi-ty targeted at private individuals and smallcompanies. The new concept has been asuccess in the British Isles and the head ofthe Secure Storage business line in theUK/Ireland, Tom Rochford, puts thisdown to several reasons.

“Firstly, The British don’t tend to usebank deposit boxes. Very few banks offerthe service and very few people use them.Instead people store their valuables athome so they need good fire and burglar-resistant safes, which don’t necessarilyhave to be the same security class as thosewe sell to banks.

“We’ve made inroads on this marketthanks to SecureLine. The typical buyer ofSecureLine is a private individual whoneeds somewhere to store his or herpassport, jewellery, will and similar itemsat home.”

SOLD BY DEALERS

Other reasons behind the success of Secu-reLine lie in the new marketing and salesmethods. Secure Storage in GunneboUK/Ireland does not market and sellSecureLine itself. Instead the products aresold via dealers. Many are small locksmi-ths, although a lot are also sold on variousInternet sites. Gunnebo UK/Ireland,however, takes care of the logistics. Gun-nebo stores the products, receives orders

The company’s expertise:

Giving customers what they want

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and takes care of the whole distributionchain.

“We don’t sell the safes ourselves, butwe make sure they reach the end customer.This way the dealers avoid expensive ware-housing but can still offer our entire range.We focus entirely on the logistics.

"Warehousing does cost us a bit more,but we can take slightly higher prices fromour dealers. After all, they don’t have tohandle the products at all, just sell them.Online sales in particular have gone verywell. We currently have around a hundreddealers who sell SecureLine on the Inter-net.”

ALSO TARGETING SMALL BUSINESSES

SecureLine is not targeted solely at privateindividuals. Small companies are also animportant target group, and GunneboUK/Ireland recently received a majororder from their Irish distributor for datamedia safes for private doctors in Nor-thern Ireland. The safes will be used forsecure storage of patient records.

“In Northern Ireland, prescriptiondrugs such as methadone have a very highstreet value,” says Mark Brookes, who

deals with this account for Secure Storageat Gunnebo UK/Ireland. “Consequentlywe’ve installed a lot of burglar-resistantsafes at pharmacies.

“Private clinics have now become thenext target. The local authorities have the-refore decided to allocate funds for privateclinics to invest in data media safes. Thisenables them to protect patient recordsand the identity of patients prescribedthese drugs.

Gunnebo’s more advanced data mediasafes are not viable options for this type ofuse in small companies. But the recentlydeveloped data cabinet SecureData is theoptimal product.

“Until quite recently, we didn’t have aproduct that we could compete with forthis target group,” says Mark Brookes.“SecureData is the right product at theright price for this type of need. Wewouldn’t have had a chance of winningthis order without SecureLine.”

In the first stage, 78 safes are being deli-vered to one of four districts. The otherthree districts will gradually be equippedin the same way, and Gunnebo is hopingto secure that order too. �

SecureLine’s success is basedon a core area of expertise

New materialworldwideGunnebo’s Secure StorageCompetence Centre hasproduced Group-wide salesmaterial, which has beendistributed to many customerson all Gunnebo markets duringthe spring.

“It’s better to co-ordinate ouractivities rather thanconducting 20 differentcampaigns,” says Robert Hall,the competence centre’sGeneral Manager.

Early this year, the Secure StorageCompetence Centre brought toge-ther business line managers fromCustomer Centres from Europe totalk about joint marketing activities.

“We discussed which was the bestproduct and brand around which wecould organise a joint activity,”Robert Hall explains. “We settled onChubbsafes’ fire-resistant data mediacabinets. It was the ideal product,and Chubbsafes is the brand that’srepresented on most markets.”

In April 165,000 product sheetswere ready for distribution, and thecampaign will run at full intensityuntil 1 July this year.

“Some have been distributed viadealers and some directly to endcustomers. It will perhaps be particu-larly exciting to see how well the cam-paign performs in many of the smal-ler countries, who have not previous-ly been able to promote within theSecure Storage business line, and tosee the reaction within traditionallystrong Fichet-Bauche markets. �

Gunnebo UK/Ireland has found new paths to good business. The large central warehouse hasmore than 1,000 safes which are sold by dealers and over the Internet. Gunnebo takes care of alllogistics and distribution.

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The six Competence Centres areresponsible for developing andsupplying products for Gunnebo’sintegrated security solutions. It isthese centres that will spreadcompetence and develop newsolutions for the customer centresto offer customers.

“An important task is to learn about theneeds of different markets so we can offerthe right expertise to the customer centres,and ultimately the customers,” says Jean-Marie Betermier, General Manager of theElectronic Security Competence Centre.

The idea behind the competence centresin the new organisation is for innovativenew solutions to be developed and presen-ted to the market on a continuous basis.The competence centres aim to bringtogether the leading experts in various pro-duct areas, and Jean-Marie Betermier seestwo main functions for the ElectronicSecurity Competence Centre: ongoingpreparation for the future, and supportingday-to-day business in the various count-ries’ customer centres.

OFFER STRONG SOLUTIONS

“To increase growth and profitability inGunnebo, we need strong solutions tooffer customers,” says Jean-Marie Beter-mier. “Our overall task is to define iden-tify new functionalities needed by the tar-geted markets and, of course, develop newsolutions and source the related products.An important challenge will also be to cre-ate savings by centrally purchasing a lot ofcomponents installed in our projects. Wemust be able to support the customercentres with the best we have, today and inthe future.

“One aspect can’t be deemed moreimportant than the other. The future isimportant, but the company doesn’t livein the future. It’s equally important toearn money today.”

In order to fulfil his task, Jean-MarieBetermier will be working closely withGunnebo’s various customer centres ineach country. During the spring his teamhas travelled to all the countries to meetthe customer centres, all to findout what the sales personnelneed from their competencecentres to offer their customersas competitive a proposition aspossible.

“Our competence centreneeds to know, for example,what the Italian security marketis like. What are the specific cha-racteristics there and what typesof solution do Italian customers need?This organisation is based on us being ableto take account of local conditions. That’sthe most important aspect for our custo-mers.

VERY IMPORTANT FOR CUSTOMERS

The competence centres have few directcontacts with customers, but their activi-ties will still be very important to custo-mers, according to Jean-Marie Betermier.One benefit is that new technology canrapidly be integrated into the solutions onoffer; another is that more standardisedsystems can be built at competitive prices.

“Gathering all the expertise in one placemeans better control over the solutionoffering and a uniformity in contact withthe customer – even though we considerneeds in different countries. This enablesus to offer customers advanced solutionsthat can favour repetitive and regular busi-ness in the market.”

Jean-Marie Betermier takes care to stressthat the formation of competence centresmust not restrict freedom in the variouscustomer centres when it comes to theday-to-day operation. He thinks that eve-rything that can be done in the individualcustomer centres with regard to integratedsecurity solutions should be done there.

“In the longer term, in say two years, Ithink each country will be able to dealwith integrated security projects with theirown resources. Business at a local level isnot something a competence centre

should get involved in. “The competence centres are a

way of spreading knowledge andexpertise in the organisation.Business Line teams must havethe competence to manage theirprojects independently of us.However, when it comes to verylarge, development-intensive pro-jects, they can work alongside ourexperts for help, support and

advanced skills.”With a view to the future, research and

development in the electronic securityfield is very much about identifying andapplying new technologies – and above allon getting them to work together.

“When it comes to technical develop-ment, the focus is very much on studyingnew technologies that come from otherdirections. It’s not our task to spend 10million euro on developing a sensor or abiometric technology. Our R&D depart-ment develops mainly software solutionsthat connect existing technologies toget-her. This is where 90 per cent of the valuewe create lies.”

Here too the market is the startingpoint, particularly the prioritised marketsin the new Gunnebo organisation. Specialefforts will be done made for multi-sitessolutions where recurrent revenues can beobtained.

“Innovation must be based on thecustomers’ needs,” says Jean-Marie Beter-mier. “We concentrate on banking, retailand site protection – the customer-ori-ented business lines in each country.

“Innovative and reliable platforms arekey factors for success in the electronicmarket. They enable to create differentia-tion and better profitability.” �

Jean-Marie Betermier.

ss

Newly formed Competence Centrean important knowledge bank

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Sales staff are acquiring farbroader expertise in Gunnebo’snew, customer-oriented organi-sation.

This is something both the salesforce and the customersappreciate.

“It makes our work much moreinteresting,” says Ole Olsen, head ofthe Bank business unit withinGunnebo Nordic in Denmark.

Denmark is one of the countries whereGunnebo has now merged its operations,forming a joint national organisation withbusiness units directly targeting the largestand most important customer groups. Theorganisation means that customers areoffered better total solutions, whiledemands on sales personnel increase.

COMPLETE SOLUTIONS

Rather than just selling safes as before, asalesperson within the Bank business unitnow has to be able to create a completesecurity solution for the customer, whichmight include perimeter protection, accesscontrol and security doors.

“We basically have to build up a goodlevel of knowledge about all the differentproducts that might form part of a securi-ty solution for a bank,” says Ole Olsen.“Above all, though, we have to developour expertise as regards seeing completesolutions for our customers.

“For many years, sales personnel atRosengrens have been used to selling pro-ducts, not solutions. Over the past twoyears, however, we’ve worked increasinglywith complete concepts, and we have todevelop this even further.”

CLOSE CO-OPERATION REQUIRED

The process of expanding and building upnew expertise among salespeople workingwith the banking sector in Denmark hasalready begun. In the immediate future, agreat deal of work will be focused on enab-ling the sales staff to learn more about theproducts in areas such as perimeter pro-tection and access control.

“We learn from each other, from ourcolleagues at the former Gunnebo Protec-tion,” says Ole Olsen. “We are facing aperiod when we have to maintain close co-operation, particularly when working withprojects involving several different types ofproduct.”

Ole Olsen himself worked in sales atGunnebo Protection in Denmark for 10years before moving to Rosengrens andthe banking side six years ago. As a sales-person to the banking sector he felt it wasvaluable to be competent in other types of

security product as well, and the expertisehe has today is exactly what all salespeoplewithin Gunnebo Nordic now need.

“Obviously it’s a major advantage forme to have the expertise I possess in thenew organisation,” he says. “I’ve alreadyused this approach to some extent withcertain customers, for instance in perime-ter protection and access control.”

Ole Olsen at Gunnebo Nordic feels theorganisational change is a good thing. Atthe same time, he believes the new appro-ach places higher demands on everybody.

More fun work but higher

Jörgen Vang Pedersen, security manager at Nordea in Denmark, and Ole Olsen of Gunnebo Nordic in front of one owhich is controlled completely automatically.

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Nordea in Denmark has had a very longbusiness relationship with Rosengrens inDenmark.

“Being able to purchase completesecurity solutions from a single contact isa major advantage for us,” says JörgenVang Pedersen, security manager atNordea in Denmark. “It may well lead tous buying more products from Gunnebo.”

The collaboration between Nordea andRosengrens has previously focused on productssuch as safety deposit boxes, service boxes and

safes. Nordea has workedwith Gunnebo Protec-tion for installation ofperimeter protection.Nordea’s security mana-ger in Denmark, JörgenVang Pedersen, looksvery positively on the factthat the sales staff withinthe new Gunnebo Nor-dic are acquiring broaderexpertise and will be ableto offer complete securitysolutions in the future.

“For our part as acustomer, this is a very

good idea. In fact we havepreviously asked Rosengrens whether we couldalso buy perimeter protection from them ratherthan having to go via another company.”

ALL FROM ONE PLACE

“The major advantage for me as a customer isthat my security business is co-ordinated in one and the same place.I can go to my banking salesperson and also buy fencing or whateverelse I might need.”

Jörgen Vang Pedersen also believes that the higher level of exper-tise among personnel working in sales to the banking sector can leadto more orders being placed with Gunnebo in the future. This issimply because, as a customer, he can see the entire range that Gun-nebo can offer.

“Up to now we’ve had several different suppliers of products suchas security doors. We weren’t aware of what other solutions Gunne-bo was able to offer.

“Now we can look at a much larger range and this may mean webuy even more products from Gunnebo.” �

“As salespeople we have to broaden ourexpertise, but we also have to concentratemore on selling. We can’t focus both on salesand delivery, so the internal organisation hasto be able to cope with more installation andservice. We have to work very closely toge-ther when dealing with major projects.

“Having said that, it’s far more funtaking this approach to sales. I get to learnmore about more products, I can offerbroader total solutions and I enjoy closercustomer relations. I will definitely deve-lop as a salesperson.” �

her demands Positive from the customer:

“Now we can order more”

ic in front of one of the entrances – the internal garage entrance –

Jörgen Vang Pedersenis the security managerat Nordea in Den-mark.

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One of Gunnebo’s strongest areasof competence is its ability toprovide service to the customeronce a security system has beendelivered and installed.

Gunnebo Germany/Austria is nowinvesting in new technology and acall centre to develop the serviceaspect of its operation.

Gunnebo’s new, more customer-orientedorganisation will increase the focus onAfter Sales Service. The service network iscurrently being expanded on many ofGunnebo’s main markets in order to furt-her meet the needs of customers and ensu-re operation of their security solutions.

One of the countries investing in a gre-atly expanded service organisation is Ger-many. Personnel there have been workinghard to streamline and improve customersupport over the past six months. Gunne-bo’s product range requires extensive com-petence on the service side, which in itselfhas proved a major challenge.

“Many of Gunnebo’s products are sub-ject to hard wear and tear in a demandingenvironment. Regular service can make allthe difference in maintaining performan-ce,” says Dieter Bangel, manager for aftersales service in Germany and Austria.

CUSTOMER SUPPORT AT DIFFERENT LEVELS

Gunnebo Germany/Austria offers fourdifferent service levels depending on thecustomer’s needs regarding response timesand operational reliability. Customerswith a full service agreement have access tocustomer support six days a week from7.30 in the morning to eight at night.

A new call centre in St. Gangloff,central Germany, provides a single pointof contact and phone number for aftersales service in Austria and Germany forall Business Lines (Bank, Retail, SecureStorage, Site Protection). The furtherupdated IT platform called SIT (Stay-in-

Touch) has eliminated many previoustechnical concerns which meant custo-mers met an engaged tone or were dis-connected.

“Thanks to our call centre, the new ITplatform and improved procedures, custo-mers will be dealt with far more efficient-ly, thus improving customer satisfaction,”Dieter Bangel continu-es. “The new platformalso makes it possible tomeasure technical pro-ductivity, spare partmanagement and effici-ency.”

When a customerquery comes through tothe new call centre, theservice work is co-ordi-nated via the IT plat-form or by phone or fax.Some matters can bedealt with by phonesupport, while eve-rything else is handledby one of Gunnebo’s100 service engineers or20 subcontractors.

“Our target is thatwithin an hour the customer should recei-ve an initial response from first level sup-port about which measures will be takenand when. There’s a service manager witha whole service team for each of the fourservice regions in Germany and Austria.”

The German organisation expects thecustomer satisfaction rate to furtherimprove in 2006 as restructuring pro-ceeds. The focus is on opening hours,accessibility, engineer response times,punctuality and the quality of the serviceor repair. During the year, Gunnebo inGermany and Austria will compile acustomer satisfaction index to obtain anobjective idea of customers’ views.

“The index will be based on interviewsand information from the IT platform on

the number of incoming calls, repairs, pre-ventive maintenance visits and time takenfor repair.”

The integration of the Gunnebo com-panies, and products, has resulted in agreat deal of information transfer to thenew SIT system.

“Over the next few years we’ll be stri-ving to increase the numberof service contracts and there-by replace many of the on-going service assignments,”says Olle Magnusson,Country Manager for theGermany/Austria customercentre. “Around ten per centof the service, the majority inbanking and retail, is coveredby contracts at present.

“A smoothly functioningservice organisation is one ofGunnebo’s high priorities. Ifwe achieve our customersatisfaction and efficiencygoal in 2006 we’ll have a clearcompetitive advantage overour competitors. Then we’llbe able to offer our customerstotal security solutions and

after sales service both for our own andother suppliers’ security systems. That’swhere the major opportunities for increa-sed growth lie – in Germany/Austria andin other Gunnebo markets.” �

Facts & figures:Business Line After Sales Service withinCustomer Centre Germany/Austria:• 100 Gunnebo engineers and 20 sub-

contractors.• Each engineer serves 2-4 customers

a day.• One call centre in St. Gangloff serves

the whole German and Austrian mar-ket for all Business Lines.

New call centre gives customers even better service

Dieter Bangel is respon-sible for After Sales Ser-vice in Germany andAustria.

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One important way for Gunnebo tofoster competence in the Group isthe Gunnebo Academy.

Ahead of the changeover to thenew organisation, Gunnebo hasmade a broader investment thanever before in internal managementtraining.

So far this year, two groups of managershave taken the leadership training courseat the Gunnebo Academy. Over 70 mana-gers in all have been drilled in basic eco-nomics, leadership, company values andbrand-building.

“We thought it was important in con-nection with a new organisation to disse-minate this information more widely andcreate new networks,” says Monica Linde-berg at Gunnebo’s Human Resourcesdepartment. A lot of people now have newwork tasks and need to get to know othersin the organisation.”

MORE INFORMATION CHANNELS

One of the participants in the GunneboAcademy was Lode-wieke van Stevendaalfrom the Nether-lands. She works insales, project manage-ment and to someextent technical sup-port for SafePay.

“The GunneboAcademy broughtme a great deal,” shesays. “It was a goodway of opening upmore informationchannels in the orga-nisation. I got toknow a lot of peopleI think may be ableto help me provide customers with bettersolutions.

“The training course on the whole was

excellent. For example, it was good to getan insight into what happens in the com-

pany if we work withtoo small margins.We also learnt a lotabout how to inter-pret various figuresand the speakers werevery good.”

One importantaspect of the leader-ship training is tomanage a projectwith colleagues fromall over the world.Lodewieke van Ste-vendaal was the pro-ject manager of agroup entrusted withproducing a study on

the subject ‘Complete on time’.“As a group we decided to be very clear

and tangible. We wanted to take a closer

look at our respective countries and seewhat we delivered on time to customers.We then looked at the reasons why wedon’t always deliver on time.

“We uncovered a few structural pro-blems and several other factors that cancause long lead times, but we also found afew shining examples. India, for example,performs very well in terms of deliveringon time.”

STRENGTHENED EXPERTISE

Lodewieke van Stevendaal is more thanhappy with her training and believes it hastaught her a great deal.

“The Gunnebo Academy has certainlystrengthened my expertise. During thecourse I’ve met people with the sameassignments as me and we’ve learnt a greatdeal from each other. Something thatworks well in one country can be spread toothers just by meeting up and talkingabout it.” �

Gunnebo Academy

A major investment in internal management training

Lodewieke van Stevendaal and Martijn Broer discuss matters with Gunnebo CEO Göran Geze-lius during a coffee break.

New contacts in the organisation that can pro-vide our customers with better solutions. This isone of the major benefits of the Gunnebo Aca-demy in Lodewieke van Stevendaal’s opinion.

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Gunnebo Singapore in partnershipwith Gunnebo’s agent in China hasdelivered its first electronic safedeposit locker system in China toIndustrial Bank in Beijing.

1,492 safe deposit lockers,numbered without using the figure4, came online in the bank in mid-April.

The Electronic Safe Store 2 000C systemat Industrial Bank encompasses almost1,500 safe deposit lockers connected toSafeControl software. The software takescare of customer management, safe depo-sit locker management, administration ofspecial boxes and leasing. A biometricsystem using fingerprints and PIN codes isused to identify customers at the entranceto the locker area.

Gunnebo Singapore and Gunnebo’sagent in China, Beijing Forgoal, have wor-ked together on the order for the locker

system, which was produced in Mora,Sweden, and installed in five days.

“The safe deposit lockers have a uniquenumbering system that doesn’t use thefigure 4,” explains Elsie Tay, CountryManager, Gunnebo Singapore.

“In China and some other countries the

figure 4 literally means ‘death’ and is gene-rally considered a very bad omen, hencethe specific requirements on numbering.”

First electronic safe deposit lockers for China

Robin Liu was one of the co-workers at Bei-jing Forgoal Trade Co Ltd who was involvedin installing bank deposit boxes. The boxesavoid the figure 4 in their numbering system.

Gunnebo France has recently won alarge order for security doors.

French bank BNP Paribasentrusted Gunnebo France with thesupply and installation of more than700 new security doors at itsbranches to protect particularlysensitive areas.

Upon CIT request, French legislation onsecurity for valuables in transit set up rigo-rous demands on the banks’ security doorsin particular. Access to safes and ATMs, aswell as the secured technical area, must beprotected by doors with electrical locks.Detailed rules on how different types ofauthorised personnel can access these areashave been implemented.

RENOVATION PROGRAMME

“The doors for BNP Paribas are part of anextensive internal renovation programmefor the bank’s branches focusing on acces-sibility and service,” says Gilbert Korchia,Business Line Manager Bank and respon-sible for the order at Gunnebo France.

“One of the doors provides access forthe security transport staff from outside,

while the other leads into the branch andis for use by bank personnel. The inter-locking rule, which prevents simultaneousmixed access by bank and CIT staff, hasbeen set up in the alarm-monitoringequipment.”

Gunnebo France’s business line Bank

has previously supplied various kinds ofsecurity equipment to BNP Paribas viaGunnebo’s French subsidiary Fichet-Bauche. Most recently there was a majororder for coin roll dispensers.

“The order for the security doors provi-des important confirmation that Gunne-bo France is one of the leading companiesfor security solutions in the bank sector,”says Christian Selosse, Executive Vice Pre-sident of Gunnebo AB and head of Gun-nebo France.

HEIGHTENED SECURITY APPROACH

In recent years, France has introducedvarious laws to increase security in bank-ing and the transit of valuables. The latestrelates to time controls for safes and ATMsand means that this type of machine mayonly be opened once by the security trans-port company. They must be fitted withtime control of at least 10 minutes.

“Although a significant part of ourcustomers already have this type of equip-ment, the legislation may result in furtherbusiness in locks and electronic entrancesystems within the Bank business line,”Gilbert Korchia concludes.

720 security doors for French bank

The order for security doors is evidence thatGunnebo is a leader when it comes to securitysolutions for banks.

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Gunnebo’s business dealings withtelecom company Ericsson aregoing from strength to strength.

At Ericsson’s French headquartersin Massy, just outside Paris, asolution is currently being testedthat the company would like to seeas a standard solution that can beused globally.

The security system for Ericsson’s newFrench headquarters is extensive. It com-prises both outdoor perimeter protection aswell as electronic security and access con-trol. Gunnebo has supplied fencing andmotorised gates for the outdoor security,and a fully integrated electronic securitysystem indoors. The integrated securitysystem comprises three SpeedGate securitygates with associated access control, as wellas CCTV cameras and an alarm system.

“Everything is linked together in Gun-nebo’s Site Master (SMI) software,”explains Conny Borgström, key accountmanager at Gunnebo Nordic and respon-sible for business with Ericsson.

“SMI controls all the units included inthe security system and connects them to

each other. This means for example that acamera in a particular place begins opera-ting as soon as a detector issues an alarm,or that the alarm is triggered if anyone pas-ses through the security gates without aut-horisation.”

LINKED TO MAIN COMPUTER IN SWEDEN

The truly exciting aspect of the solution inFrance is that it is also a kind of pilotsystem for Ericsson. The Site Master soft-ware is linked to the Group’s main com-puter in Sweden, which enables the secu-rity department in Sweden to control andmonitor many functions remotely. Erics-son eventually wants this solution to beapplied in other countries and regions.

“We’re testing the potential to monitorthe alarm system from Sweden, while alsohaving a surveillance centre locally inFrance,” says PG Malmborg, responsiblefor Ericsson’s physical security at corpora-te level.

“France is the first unit where we’re test-ing this link to a remote monitoring cent-re in a different country. The idea is thatthere will eventually be centralised controland monitoring at many offices.”

In addition to monitoring alarms andvideo cameras, access control at the officein France is also linked to the head officein Kista. And this solution can providemajor benefits for companies like Erics-son, which have tens of thousands ofemployees and offices all over the world.

Ericsson’s various offices currently use arange of different access control systems,which means that employees who tem-porarily change their place of work have tohave new swipecards for their new loca-tion. With a global system, authorisationcould be controlled from a central compu-ter and altered far more easily.

“We want to be able to control accessand zones remotely in the same way as wewant control over other parts of the secu-rity system. Then we wouldn’t have tobuild up expertise and handle access ateach location individually, allowing moreefficient operation.

“Gunnebo has been supplying ouraccess systems for many years, which iswhy we decided to test Gunnebo’s softwa-re solution. The next stage is to evaluatethe tests and ascertain what type of solu-tion we want to use globally.” �

a guiding light for EricssonEricsson’s new headquarters in France have beenfitted with a comprehensive security solution. Mostexciting are the access control and alarm monitor-ing systems, which are controlled remotely from thecompany’s main computer in Stockholm.

Gunnebo solution

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Security systems for prisons are bigbusiness for Gunnebo France.

Last year for instance, four Parisfacilities were fitted with high-security windows, and in the nexttwo years the French Ministry ofJustice is building seven newprisons, presenting further opportu-nities for good business.

Last year Gunnebo France delivered high-security windows for the watch towers atfour prisons in Paris and two other facili-ties in south-west France.

The French market for prison security isstrong at the moment, not least becausethe country’s prisons are overfull. Toremedy this lack of space the governmentis planning seven new prisons in the yearsto come, and Gunnebo France has alreadyreceived the first orders for the plannedprojects.

“To begin with we’ll be deliveringcables to three prisons for securing thefacility from above. This will prevent esca-pe attempts by helicopter,” says Arnaud deSeigneurens at Gunnebo France’s businessline Site Protection.

“That order alone is worth 400,000euro, and we’re also in talks for supplyingfurther perimeter protection, access con-trol and high-security windows.”

COMPLETE RANGE

In the new organisation, Gunnebo Franceoffers customers a complete security solu-tion encompassing outdoor perimeterprotection and access control, as well assurveillance and alarm systems.

“It’s excellent that we can now offer ourcustomers a complete range. We’re theonly security company in France to doso.” �

Gunnebo equips French prisons

High-security windows for watch towers havebeen supplied to four prisons in Paris. Addi-tional orders are now being received, as theauthorities in France are building a furtherseven new prisons over the next few years.

At International BankVaults’ facility in the SouthAfrican city of Durban,customers can rent bankdeposit boxes, as well asgiving presentations andconducting majortransactions with gold anddiamonds.

The security equipmenthas been supplied byGunnebo South Africa.

International Bank Vaults(IBV) has specialised in offer-ing its customers specialistsolutions for secure storage.The strongroom in Durban issituated in the Gateway shop-ping centre and is monitoredby its own guards round theclock. The demands on thesecurity solution are high –customers include major inter-national gold and diamonddealers, who rent bank depositboxes and can also use the pre-mises for business meetingsand presentations.

“IBV’s business concept isto provide its customers withsecure areas for all their variousneeds,” says David Smith,head of the Bank business unitat Gunnebo South Africa.“There are also long waitinglists for traditional depositboxes at banks in South Afri-ca.”

The strongroom in Durbanhas been protected with securi-ty doors for the staff entrance,a security gate and a screen at

reception, all made from bul-let-resistant material. Gunne-bo has also supplied a strong-room door with a highlyadvanced combination lock, astrongroom door that acts asan emergency exit, mesh gates,ventilation systems and a totalof 1,014 safety deposit boxesof varying sizes.

“The strongroom doors anddeposit boxes are made in

Malaysia. They include eve-rything from small, traditionaldeposit boxes to others around70 centimetres high,” explainsDavid Smith.

“IBV is planning to equip thestrongroom with additionaldeposit boxes, and is also consi-dering expanding, for examplein Johannesburg and interna-tionally. So there is certainlypotential for more business.” �

Secure strongrooms for diamonds

Valuables are stored in the newsafety deposit boxes.

International Bank Vaults (IBV) has specialised in secure storage. Thestrongroom in Durban, South Africa, is in the Gateway shopping centre.

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Gunnebo Troax is continuing todevelop new products for indoorperimeter security.

The latest new product is the ENDprofile, which makes using Troaxwire-mesh panelling even moreflexible.

The new profiles supplement a range ofpanel designs based on a modular appro-ach. Last year, Troax switched to manu-facturing all wire-mesh panelling elementsin the machine protection, constructionproducts, warehouse and industrial pro-ducts segments in seven different widths.An end profile has now been added, enab-ling customers to adapt their protectionon site according to prevailing conditions.

“END is a vertical cut profile whichmeans that it’s possible to cut the panelexactly where required and then build pro-tection on site with almost the same levelof strength as a modular panel,” says PatrikCarlsson, product manager for machineprotection and property protection.

“In many places where indoor perimetersecurity is installed, numerous small

adjustments need to be made. These cannow be carried out on site without havingto order panels specially.”

The END solution will enable morecustomised solutions, especially in machi-ne protection and property protection.When the product was exhibited for thefirst time at the major construction tradefair Nordbygg in Stockholm in March, forclients in the building industry, reactionswere very positive.

“We received many positive com-ments,” says Patrik Carlsson, “and I belie-ve the real benefits of the profile will beco-me clear once customers have them onsite.

“I think machinery manufacturers inparticular will appreciate this profile, asthey often need tailored solutions. I alsothink there’s great potential in the marketfor building storage rooms for apart-ments.”

MORE USER FRIENDLY

For the customer, the main advantage ofthe new end profile is increased flexibility.END entails greater user friendliness

when it comes to Troax’s various wire-mesh panelling systems.

“It reduces lead times considerably,”says Patrik Carlsson. “The customer canproduce special panels on site rather thanhaving to order them pre-adjusted fromthe factory, with a longer delivery time.It’s also cheaper for the customer.

“END will be an important supplemen-tary product that will increase the custo-mer benefit in our systems and make usmore competitive.” �


20

Flexible wire-mesh panelling: great potential

Facts

Gunnebo Troax is a competence centrefor indoor perimeter protection and hascustomer centres in 13 European countri-es, as well as production facilities in theUK and Sweden. Gunnebo Troax manufactures and sellsindoor perimeter protection in three pri-mary segments: machine protection andconstruction products, as well as ware-house and industrial products.

With a simple end profile, customers can now tailor their own wire-mesh panelling rather than having to place a special order. The strength of theconstruction is virtually the same.

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I N B R I E F · G U N N E B O G L O B A L

After careful analysis of the market and along selection process by the Superbrandscommittee in Indonesia, Chubbsafes wasawarded Superbrands status in Indonesialast year. The distinction means thatChubbsafes is allowed to use the Super-brands logo as a type of quality stamp onits products, packaging and other market-ing material in order to further strengthenits brand. Superbrands is a London-basedorganisation that acts as an independentassessor of various brands all over theworld. �

Chubbsafes awarded Super-brands status in Indonesia

William Mouat (right), Country Managerfor Indonesia, and Superbrands PresidentVictor Jeffery at the presentation of the Super-brands Award Certificate.

Question about antique safe

Old safes are beloved treasures for theirowners. In January, Gunnebo UK/Irelandreceived an enquiry from the owner of avery old John Tann safe. The owner wan-ted to know when the safe had been madeand whether it was possible to buy a newhandle for one of the drawers at the bot-tom. From the serial number, Gunnebowas able to inform the owner that the safewas made on 24 June 1884. �

Danish city prison a secure affairA comprehensive building project for anew city prison is currently under way inEnner, on Denmark’s Jutland Peninsula.The prison will house 225 inmates, andGunnebo Nordic A/S is responsible forperimeter protection and access control.

In order to guarantee security at the newprison in Enner, the prison area is sur-rounded by a 4.2 km long, 4-5 metre tallinner and outer Gunnebo fence. The out-door area is also secured by a 4 metre highwelded, anthracite grey Gunnebo wire-mesh fence.

The main entrance is protected by twosix metre tall sliding gates that have beeninstalled to create a barrier function. Anadditional 35 hinged gates for inmates andpersonnel have been installed inside thearea. Around 40 bollards have also been

installed at the main entrance. Four arehydraulic and rise up out of the ground toobstruct unauthorised vehicles in theevent of escape attempts. The bollardshave undergone crash tests and satisfystringent demands on terrorism security.

In all Gunnebo Nordic is supplying theprison with perimeter protection andaccess control with a total order value of2.2 million euro. �

Bullet-resistant doors protect during robberiesIn co-operation with one of the largestbanks in Australia, Gunnebo Australia hasdeveloped a new range of bullet-resistantsecurity doors to protect bank tellers. Thedoors, in combination with technologyfor advanced access control, provide a sig-nificantly higher level of security in theevent of attempted robbery and are instal-led in banks deemed to be at particularlyhigh risk. Gunnebo Australia has beenbrought in to equip more than ten bankbranches every month. �

Göran Gustafson new logisticsmanagerGöran Gustafson hasbeen appointed SeniorVice President withresponsibility for logis-tics and warehousingissues within the Gun-nebo Group, and is alsoa member of the GroupManagement Team. He took up the posi-tion on 1 February 2006.

Göran Gustafson is an M.Sc. in engine-ering from Chalmers in Göteborg, and haspreviously held a serious of managerialpositions in manufacturing, distributionand logistics. He joins Gunnebo fromBahco Group AB where he was Vice Pre-sident Operations Saws with responsibili-ty for production, distribution, logistics,purchasing and research & development,as well as MD of the Swedish operation.

Monica Banck new HR DirectorMonica Banck, former-ly HR director at Elan-ders, has been appoin-ted the new HumanResources Director forGunnebo and is a mem-ber of the Group Mana-gement Team. Monicasucceeded Ulf Johnssonas HR Director on 1 May 2006. She haspreviously worked as HR director for theElanders Group working in Göteborg,and has previously held HR positions atCelero Support AB and Siemens Business,as well as personnel management positionsat Bilspedition and General Foods.

New names

Advanced surveillance for new shopping centreGunnebo Spain will supply the security system for the new Penilunio shopping andleisure centre in central Madrid. The shopping centre will have a floor space of 50,000m2 and will be equipped with a complete surveillance system. The system, an SMI ser-ver, will govern access control, alarms and video surveillance. For example, a brand newgeneration of recording apparatus will record 50 images a minute. �

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G U N N E B O G L O B A L • F A I R S & E X H I B I T I O N S

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Gunnebo Nordic AB’s Business Line Retail exhibited at the retail supplier tradefair in Sollentuna on 22–23 March. Visitors to the fair showed great interest in Gunne-bo’s new security concept for stores. For example, many existing customers were veryinterested in Gunnebo’s complete product range.The new security concept resulted in a definite order for the SafePay cash handling system.

Gunnebo recently participatedwith its own stand for the first time atthe major EuroCis retail fair in Düs-seldorf. The stand presented Gunnebo’sconcept for the retail trade, with both aSafePay solution with CTU (CashTransfer Unit) as well as Gateway’sproduct alarm solutions. Participationin the fair produced very positiveresults, with Gunnebo being visited byrepresentatives of the largest and mostimportant retail chains in Germany.

Once again this year, the world’s largestIT trade fair, CeBIT in Germany, was ameeting point for all suppliers of self-servicecash handling machines for the banking mar-ket. Gunnebo presented its complete productrange for cash handling and introduced fivenew products: the SafeCash Combi note andcoin counter, the SafeCoin C 500 coin coun-ter for self-service, the SafeBag 500 automa-ted deposit machine, SafeGate access controland the SafeControl software system.

The Practical World in Colog-ne is one of Europe’s largest securityfairs, where Gunnebo presented theentire Chubbsafes and SecureLineranges. The new additions SecurePrestige/Superior and Secure Datawere two of the fair’s high points.

Gunnebo One Company – sho

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G U N N E B O G L O B A L • F A I R S & E X H I B I T I O N S

The Entrance Control Competence Centre’s flight safety division recently took partin the Passenger Terminal 2006 aviation fair in Paris-Nord Villepinte on 21-23 March.The fair is held annually and is targeted at the aviation industry as a whole. Gunneboexhibited a range of products, including the automatic immigration gate ImmSec FL, thePasSec HSW D anti-reflow security booth and a new concept model for a boarding gate,BoardGate, which attracted considerable interest. The highly niched trade fair attracted alarge number of visitors. Gunnebo received many enquiries, including from airlines, air-ports, facility management companies and architects.

When the Sicurezza security fair in Milan opened its doors on 15March, the sales teams of three former Gunnebo companies joined forces for thefirst time at the same stand. Gunnebo Italy displayed its new market potential formany interested customers, and enjoyed great success during the four-day event.Seven particularly interesting new products received the Security & Safety Awardin conjunction with the fair. One of these was the SafeCash R.

Gunnebo UK/Ireland exhibited atMLA Expo in Telford on 7–9 April. Thispopular show is the biggest event in GreatBritain for the locksmith sector, and is orga-nised by the Master Locksmiths Association.The Gunnebo brand was introduced tolocksmiths for the first time, partly in theshape of safes and data media safes from theSecure Storage product range. Gunnebo recei-ved orders for no less than 170 safes duringthe fair.

– showing off to our customers

Gunnebo Poland introduced theGunnebo One Company concept to thePolish market at the internationalsecurity fair Securex 2006 on 28–31March. Securex is Poland’s largest andmost industry-specific security fair, andGunnebo Poland presented a broadrange of products in the fields of securestorage, access control, perimeter protec-tion and automated cash handling.The Gunnebo stand received manyvisitors, including both current andpotential customers.

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Gunnebo A

B, B

ox 5181, SE-402 26 G

öteborg, Sweden.

Gunnebo Entrance Control inUckfield, southern England,received a royal visit in lateFebruary this year. The Duke ofYork, Prince Andrew, watched ademonstration of Gunnebo’sproducts for entrance control.

Gunnebo was one of three companies inthe county of East Sussex selected for avisit by the Duke of York, who is also anambassador for UK Business. East Sussexcounty council recommended Gunnebo’sEntrance Control competence centre anddescribed the company as “Swedish-owned but with most of its production inUckfield and a world leader in entrancecontrol and security solutions”.

The royal visit was a great success. TheDuke was given a brief history of Gunne-

bo Entrance Control, after which the newGunnebo One Company concept was pre-sented. Rob Wheeler, General Manager,also described how the new competencecentre for entrance control will work anddiscussed growth opportunities in airportsecurity.

GUIDED TOUR

Prince Andrew was then given a guidedtour of the factory and viewed three diffe-rent products – Autosec, the FabricationWorkshop and the ImmSec immigrationgate. The Duke was very interested andspoke to several of the co-workers duringhis guided tour.

The Duke’s visit finished in theDemonstration Room with an opportuni-ty for the Prince to see further EntranceControl products.

Royal test of security gatesGuided tour of Gunnebo Entrance Control. From the left we see Lewis Scott, Director of UK Trade and Investment, Hilary Humphreys, assistant,Peter Field, Vice Lord Lieutenant, and Rob Wheeler, General Manager of the Competence Centre, guiding Prince Andrew (centre).

Prince Andrew tests one of Gunnebo EntranceControl’s security gates.

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