giant 2015: ctrl z, a practitioner's support group
TRANSCRIPT
#supportUX @dafark8 June 2015 GIANT 2015, Charleston SC
● UX Designer ● EPAM Systems ● Philadelphia, PA
#SupportUX
#supportUX @dafark8 June 2015 GIANT 2015, Charleston SC
Not told what to actually change
Dexter, Showtime
#supportUX @dafark8 June 2015 GIANT 2015, Charleston SC
We are the worst examples
Battlestar Galactica, SyFy
We cannot offer kudos and praise without also supporting one another through more challenging experiences
#supportUX @dafark8 June 2015 GIANT 2015, Charleston SC
1. The Critique’s Critique
Agents of Shield, ABC
#supportUX @dafark8 June 2015 GIANT 2015, Charleston SC
Today’s Process ● Quick emails ● Skype ● Slack ● Basecamp
#supportUX @dafark8 June 2015 GIANT 2015, Charleston SC
What’s Missing: Empathy ● Motivations ● Context ● Personal Investment ● Support and Awareness
#supportUX @dafark8 June 2015 GIANT 2015, Charleston SC
Solutions ● Face to Face follow up (#face2facesales)
● Require individual interpretations ● Support your team
#supportUX @dafark8 June 2015 GIANT 2015, Charleston SC
Today’s Process is Good Cop ● Notes ● Schedule Management ● Support Client/Team Needs
#supportUX @dafark8 June 2015 GIANT 2015, Charleston SC
Benefits & Solutions ● Safety Net / Barrier ● Mitigate Frustration ● Fresh Perspective ● YOU MUST ASK FOR IT!
#supportUX @dafark8 June 2015 GIANT 2015, Charleston SC
3. The Stakeholder Interview
Daredevil, Netflix
#supportUX @dafark8 June 2015 GIANT 2015, Charleston SC
What’s Missing: People ● The ‘Why Bother’ ● Understanding / Care ● Motivations / Desires
#supportUX @dafark8 June 2015 GIANT 2015, Charleston SC
Volunteers Assemble! ● Project Manager ● Tech Lead ● Umpire ● and the front row...
#supportUX @dafark8 June 2015 GIANT 2015, Charleston SC
Set the Stage It’s the end of Sprint 3. The agency of repute and client team have gathered to review progress and to solicit feedback on the latest designs and features. Let’s watch
#supportUX @dafark8 June 2015 GIANT 2015, Charleston SC
Afterwards... After the meeting, the consultants return to their offices to continue work on the project. The following is unscripted. Let’s watch.
#supportUX @dafark8 June 2015 GIANT 2015, Charleston SC
Team Support is not Natural
Game of Thrones, HBO
#supportUX @dafark8 June 2015 GIANT 2015, Charleston SC
So… ● Nobody is a stranger to experience ● Debrief sessions – in person ● Good cop/bad cop – team support ● Stakeholder Interviews – individual support ● All at no cost to time, budget or scope!