FOR MORE INFORMATION VISIT telstra.com/ppmbb VISIT A TELSTRA STORE OR PARTNER

GETTING TO KNOW YOUR TELSTRA PRE-PAId 4G USB + WI-FI

WHAT’S INSIdE

03 Safety first

06 Let’s get started

11 Getting connected

17 Managing your Pre-Paid Service

20 There are heaps of ways to recharge

23 International roaming

25 Wi-Fi home page

33 Extra features

35 Problem solving

39 Extra bits you should know

40 Terms and conditions

LET’S GET THIS SHOW ON THE ROAd

You must be excited about your brand new Telstra Pre-Paid 4G USB + Wi-Fi.

This guide will help you get connected as quickly and as easily as possible. It’ll guide you through installation and run through all the handy extra features that are included.

If all goes to plan you’ll be up and running in no time, so you can get connected whilst on the move.

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SAFETY FIRST

Please read all the safety notices before using this device.

This device is designed to be used at least 20 cm from your body. Do not use the device near fuel or chemicals or in any prescribed area such as service stations, refineries, hospitals and aircraft. Obey all warning signs where posted.

RAdIO FREQUENCY SAFETY INFORMATIONThe device has an internal antenna. For optimum performance with minimum power consumption do not shield the device or cover with any object. Covering the antenna affects signal quality, may cause the router to operate at a higher power level than needed, and may shorten battery life.

RAdIO FREQUENCY ENERGYYour wireless device is a low-power radio transmitter and receiver. When switched on it intermittently transmits radio frequency (RF) energy (radio waves). The transmit power level is optimised for best performance and automatically reduces when there is good quality reception. Maximum power is only used at the edge of network coverage so under most circumstances the power output is very low. Under poor network conditions the device transmits at a higher power, may get hot and have a significantly shorter battery life.

dECLARATION OF CONFORMITY – SPECIFIC ABSORPTION RATE (SAR) The wireless device is designed to be used at least 20 cm from the body. We declare that the product detailed in this manual, and in combination with our accessories, conform with the essential requirements of The Radio

N14036

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IMPORTANT: SECURITY SETTINGS SSId ANd WI-FI SECURITY KEY (WPA2 KEY)

• The default security settings are unique for your device and are provided on the Wi-Fi security card. Please keep this card in a safe place.

• The security key is case sensitive and should be entered exactly as it is written on the card. Your Wi-Fi security key (WPA2 key) is also on the device.

• You can change the SSID and security key to your own preferences. See page 21 for ways to modify your settings from the Wi-Fi home page.

• You need this information to log on and use the device.

QUICK REFERENCE SECTION

Wi-Fi home page http://m.home

Wi-Fi home page login details:

username

password

admin

admin

Default SSID (Wi-Fi network name)

Telstraxxxxxx

Default Security Key Supplied on your security card. All characters are case sensitive.

Restore Defaults Hold down Reset button located under the back cover, next to SIM card tray for five seconds using a pen tip or pin. Your device must be plugged into a power source.

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YOUR TELSTRA PRE-PAId 4G USB + WI-FI

LED Indicators

The LED lights indicate your network connectivity and Wi-Fi status. Both LED’s will flash when you are transferring data.

Network Indicator Modem Status Green blinking Powered on Green blinking rapidly Firmware upgrade in progress Blue blinking Registered to 3G network Blue solid Connected to 3G network Cyan blinking Registered to 4G network Cyan solid Connected to 4G network No LED 4G Mobile Wi-Fi Smart is powered off

Wi-Fi Indicator Modem Status Green Solid Wi-Fi connection is set up No LED Wi-Fi function is turned off or fails,

or is powered offMessage Indicator Modem Status

Green solid Unread message Green blinking Message storage is full No LED All messages have been read, message

box is not full or device is powered off

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USB Connector

Message IndicatorExternal Antenna Port 2

Wi-Fi Indicator

Network Indicator

microSD card slot

External Antenna Port 1

GETTING CONNECTEd

1. INSERT SIM CARd• Your SIM card should already be inside the device. Check

to make sure. To remove top cover gently slide up to open.

• To Insert the SIM card, slide in as shown with the gold chip facing down. Replace cover.

2. SETTING UP YOUR dEVICE You can connect to the internet in two ways:

USB Set Up

• Insert USB into USB port on your PC or other device.

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• The Setup Wizard will run automatically and after a couple of minutes a new desktop icon called Telstra Pre-Paid 4G USB+Wi-Fi will be installed.

• You can double click on the icon or open a browser and type in http://m.home to manage your connection settings if required.

If the Setup Wizard doesn’t start automatically then select Computer from your Desktop or Start Menu. Select the file AutoRun.exe and follow the prompts.

You are now ready to activate your SIM card.

Wi-Fi Set Up

• Ensure the USB is plugged into a power source such as a PC or AC adapter.

• Check your computer or other device has Wi-Fi enabled and search for wireless networks. Refer to your Wi-Fi enabled device manual for further details on searching for wireless networks.

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• Select the SSID (Wi-Fi network name) displayed on your security card. This is also printed on the device under the top cover. Then click connect.

• Enter default security key exactly as shown on the included security card. Note your security key is case sensitive.

You can modify your settings via the Wi-Fi home page at http://m.home

For more information on the Wi-Fi home page see pages 25-30.

Important: The USB must be plugged into a power source such as a PC or AC adapter included in the box to operate.

3. ACTIVATE YOUR SIM CARd• Activate your SIM card online via telstra.com/activate

You can also activate your SIM via the Wi-Fi homepage by selecting Account Services.

• You’ll need your new service number (you’ll find this on the packaging) and your personal ID details (e.g. drivers license, passport, etc).

• Follow the instructions to get your device online as easily as possible.

• If you have any issues activating you can contact our support centre on 125 8880 or from a non-Telstra phone call 13 2200 and say “Pre-Paid”.

4. ENdING YOUR SESSION• To disconnect, unplug your device from the power

source or disable your Wi-Fi connection from your Wi-Fi enabled device.

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There are a few ways to help you manage your account. These include Device Online, My Account and Telstra 24x7 App.

dEVICE ONLINE While your device is connected to the internet,

visit myprepaid.telstra.com/mbb

Use Device Online to:

• Check your balance and credit expiry

• Recharge

• Check your data and recharge history

MANAGING YOUR PRE-PAId SERVICE

MY ACCOUNT - MANAGE ALL YOUR TELSTRA SERVICES IN ONE PLACE

You can access My Account online at telstra.com/myaccount If you don’t already have a My Account, you’ll need to register at telstra.com/myaccount (you only need to do this once). Choose a username and password. Only the person who activated the service can register for My Account online.

Use My Account to:

• Check your balance and credit expiry

• Recharge

• Check your data and recharge history

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TELSTRA 24x7 APP - MANAGE ALL YOUR TELSTRA SERVICES ON THE GO

You can download the free Telstra 24x7 App if you have an iPad, iPhone or Android device.

Download the App:

• Select App Store or Google Play on your device.

• Enter ‘Telstra 24x7’ in the search bar.

• Select the App and follow the prompts to install.

If you are unable to download or access the Telstra 24x7 App, you can also manage your account at myprepaid.telstra.com/mbb.

CREdIT ANd dEBIT CARdS• Online visit myprepaid.telstra.com/mbb

or

• Go to My Account at telstra.com/myaccount

or

• Use the Telstra 24x7 App on your mobile or tablet

BPAY®

• Via phone or internet banking

• Telstra Pre-Paid biller code (150979) and your customer reference number is your 10 digit service number.

BPAY® is registered to BPAY Pty Ltd ABN 69 079 137 518

When using BPAY®, recharge credit is usually applied one banking day after payment.

THERE ARE HEAPS OF WAYS TO RECHARGE

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PAYPAL™

• Online visit myprepaid.telstra.com/mbb

• Go to My Account

TELSTRA CREdIT ME2U Transfer credit from Telstra Post-Paid and

Pre-Paid service to a Telstra Pre-Paid service. From your device visit myprepaid.telstra.com/mbb For more information go to telstra.com/ppmbb

RECHARGE VOUCHER Buy a voucher in-store and redeem it in any of the

following ways:

• Go to My Account

or

• Online visit myprepaid.telstra.com/mbb

or

• Telstra 24x7 App

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INTERNATIONAL ROAMING

Stay in touch or connected when you’re travelling overseas with Telstra Pre-Paid international roaming.

International roaming is already set up on your Telstra Pre-Paid service however you will need to enable this setting from the Wi-Fi home page.

• While your device is connected go to http://m.home and login.

• Select Settings - Dial Up - Mobile Connection.

• Tick the box “enable even when roaming” and click Apply.

Different rates apply to use your service overseas. For a full list of countries and charges for international roaming see telstra.com/ppmbb

When travelling overseas the best way to recharge is by credit card or take a spare voucher to redeem via My Account online at telstra.com/myaccount

You can also recharge using your Telstra 24x7 App, however while overseas, any use of this App is subject to international roaming charges.

Alternatively you can purchase an International Roaming Data Browse Plus Pack and you’ll enjoy great value data rates on your Pre-Paid Mobile Broadband in over 20 countries.

For more info visit telstra.com/ppmbb

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You can activate, check data usage and change the settings of your Telstra Pre-Paid 4G USB + Wi-Fi through your Wi-Fi home page.

You can access the Wi-Fi home page from your PC, mobile or tablet.

LOGIN TO YOUR WI-FI HOME PAGE• Open a web browser and enter http://m.home

in the address bar.

• Enter the password shown below in the Admin login field and click ok.

Username: admin

Password: admin

For full details on using your Wi-Fi home page click on Help.

WI-FI HOME PAGE

FROM YOUR COMPUTER Check data usage• Click on the Statistics tab from the home screen for

a summary of usage. or• For a more detailed view, click on ‘Click here to access your

Account Services’ • You will need a username and password or you may need

to register.

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Change Wi-Fi home page password• From Settings tab select System, then click Modify

Admin Password.

• Input new password then click Apply.

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Change Security Key or SSID (Wi-Fi Network Name)

• Go to Settings tab.

• Select WLAN, then WLAN Basic Settings.

• Input new security key under WPA pre-shared key.

• To change SSID input in box labelled SSID.

If changing your password or security key please ensure you keep a record of it and store in a safe place.

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FROM YOUR MOBILE OR TABLET

Check Data Usage• From the login screen select My Account.

• You will need a username and password or you may need to register.

Change Security Key or SSID (Wi-Fi Network Name)• Login, then select Quick Setup and click Next.

• Input new Security Key into field called WPA pre-shared key.

• Update other settings such as SSID as required then select Next, Finish.

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USING ExTERNAL STORAGE VIA USB SHARE MOdE In this mode only the user connected via USB can access the

SD card by the removable drive mapping. Shared access via the web browser will be disabled in this mode.

USING ExTERNAL STORAGE VIA WEB SHARE MOdE This mode allows you to share the SD card with all

connected users via the Web browser. USB Access to the SD card will be disabled in this mode.

CONNECTING AN ExTERNAL ANTENNA Using an external antenna may be recommended in areas

of lower coverage to improve your device performance. TS9 termination antennas are available from your retailer. Insert the connector carefully to avoid damage to your device.

USING A MEMORY CARd (OPTIONAL ACCESSORY) You can also use your device as an external storage drive

when connected via USB or in Web Shared Mode via your web browser.

You will need a microSDHC card (store up to 32GB). Open the side cover of the device and insert the memory card as shown. Push it in till it clicks.

• You can change between USB mode and Web Share Mode via the Wi-Fi homepage at http://m.home

• Select the More tab, then click Sharing or from the home screen select ‘View SD files’ from the bottom right of the screen.

• Choose preferred mode from the SD Card Settings. Then click Apply.

ExTRA FEATURES

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service and are under 18 years of age, you must have the consent of your parent or a responsible adult to use this service. We may request further information from you after you have registered, provided that our request is reasonable.

1.3 You must notify us of any changes to your name, address and email address within 14 days of such change by calling us on 125 8880.

1.4 If you have requested to bring your existing service number from another phone company, we will activate your service once the transfer is successfully completed. We will tell you if it has not been successful within 24 hours.

1.5 Your handset/device pack or starter kit specifies the “Network Access Period” during which you can use the service features or other Telstra services, once registered. The date on which the Network Access Period ends is the “Credit Expiry Date”.

1.6 Your Credit Expiry Date is determined by a combination of your Telstra Pre-Paid service, the Telstra Pre-Paid offer you have selected (if applicable) and your last recharge. Different rules apply if you use Credit Me2U®.

1.7 Telstra Pre-Paid recharge cards and vouchers are fully transferable, non-refundable but must be activated before the use by date printed on them.

1.8 Any value in your account is non-refundable or transferable and will remain with us:

(a) after the Credit Expiry Date; or

(b) if you cancel your Telstra Pre-Paid service (other than as a result of our breach) or we cancel the service as a result of your breach.

1.9 If your account balance is insufficient to use a particular feature or service, we will not provide the service to you and will terminate any outbound feature or service in progress, except for calls to emergency services 000 or 112 (where possible) and access to recharge your service.

1.10 When you use the service, we will debit your account balance in accordance with the charges set out in our pricing brochure and OCT.

1.11 When your service is in Recharge Only Period, you can receive but cannot make calls if available except to emergency services, some Telstra Pre-Paid service numbers and to recharge your service (where possible) or use any other features or Telstra services.

1.12 If you do not recharge your service during your Recharge Only Period, it will be disconnected and your number will be reallocated to another customer. You may receive a text message warning you of this before your Recharge Only Period ends. The length of your Recharge Only Period is 6 months from your Credit Expiry Date.

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1.13 Due to system constraints, some charges (such as picture messaging) may take up to 48 hours to reach your Telstra Pre-Paid account.

2. UNLOCKING FEEIf your Telstra Pre-Paid handset/device is programmed to only operate on the Telstra network, you may need to pay an unlocking fee to use it on other networks.

3. SIM CARdYou must call us immediately if your SIM card is lost, stolen or damaged. You are responsible for all the charges on your service until you contact us.

4. CHANGING OUR CUSTOMER TERMSWe can change OCT from time to time. Generally, if a change will make you worse off, or will have more than a minor detrimental impact for you, we will tell you at least 30 days before the change. We will tell you about changes by sending you a text message, email or provide a recorded voice announcement at the number you use to access your Pre-Paid service or otherwise in writing, directing you to further information about the charges (such as

on telstra.com or at a Telstra store). If a change will have a detrimental impact, we may also publish a notice in a relevant newspaper summarising the change, 3 working days beforehand.

5. CANCELLATION ANd SUSPENSION 5.1 You can cancel your service at any time by telling us.

5.2 We may suspend or cancel a service for a number of reasons – including when you are in breach of OCT (such as using your service in a way which we reasonably believe is fraudulent, poses an unacceptable risk to our security or network capability or is illegal), in an emergency, if we’re legally required to or if we need to work on our networks. The amount of notice (if any) we give you depends on the circumstances.

5.3 If a service is cancelled or suspended, you are still required to pay relevant charges up to the date of cancellation or suspension.

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6. RIGHTS We use due care and skill whenever we provide you with a Telstra Pre-Paid service. There may also be other non-excludable statutory guarantees, implied conditions or warranties under consumer protection laws which may apply to the Telstra Pre-Paid service we supply. However, the nature of telecommunications systems (including reliance on some systems that we don’t own or control) means we cannot promise that your Telstra Pre-Paid service will be continuous or fault free.

7. GENERAL 7.1 When you use Premium SMS, your mobile phone number will be disclosed to us (including our employees, contractors and agents) and content providers to provide you with content via Premium SMS. If you use Premium SMS on the service, we may also disclose information about you (including information relating to the conduct of your account) for the purposes of advising the Australian Securities and Investment Commission of information about complaints and transactions in respect of our customers’ use of Premium SMS.

7.2 Please read our Privacy Statement “Protecting Your Privacy” available at telstra.com.au/privacy/ privacy_statement.html which sets out how your personal information is collected, used and disclosed (including for marketing purposes) and your rights in relation to accessing and correcting that information. You agree to the collection, use and disclosure of your personal information in accordance with the Telstra Privacy Statement.

8. TELSTRA FAIRPLAY POLICY Our FairPlay policy is set out in OCT. It’s designed to make sure you can access our services and to ensure the quality and reliability of our network and/or services. The policy bans any commercial use of our services along with unreasonable or excessive use of our FairPlay offers. If you’ve purchased your mobile mainly for personal use and don’t follow the FairPlay policy within 30 days of us asking you to, we can cancel or limit your right to use our FairPlay offers, or we can cancel your service connected with the FairPlay offers. For the full FairPlay policy, see telstra.com.au/customer-terms

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9. COMPLAINTS We aim to resolve all problems and complaints quickly and effectively. If you have any concerns, please visit a Telstra store or call us on 12 58880. If you are not satisfied with our response, a supervisor or manager will review your concern and the way it was handled.

If we are unable to resolve this matter to your satisfaction you can contact the Telecommunications Industry Ombudsman (“TIO”). The TIO is an office of last resort for complaints about telephone and internet services, they will only get involved in a complaint after you have tried to resolve it with us. Their contact details are listed in the White Pages®.

The Office of Fair Trading (or similar) in your state or territory may also investigate complaints.

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Windows and Windows Vista are trademarks of the Microsoft group of companies. Android and Google Play are trade marks of Google, Inc. The spectrum device is a trade mark of Telstra Corporation Limited. ™ and ® are trade marks and registered trade marks of Telstra Corporation Limited ABN 33 051 775 556.

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