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    Getting to12 th Fe

    etter briefsruary 2009

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    1. Why good b iefing m a tters

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    Why good briefing m a tter

    Effectiveness

    Time

    Cost

    Enthusiasm

    Accountability

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    2 . Wha t m ak es a ood client brief?

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    Wherever possible, there should be a written brief

    Committing to this formal process will help structure your ownthinking and minimize the risk of misunderstanding

    Wherever possible, there sho

    uld be a written brief

    Committing to this formal process will help structure your ownthinking and minimize the risk of misunderstanding

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    A ll the homework should already have been done

    The client should understand the product/service inside-outand be able to bring it to life for the agency

    A ll the homework should alr eady have been done

    The client should understand the product/service inside-outand be able to bring it to life for the agency

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    It should be crystal clear

    A void ambiguous language, fence-sitting or fudgingA void ambiguous language , fence-sitting or fudging

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    In particular, success must be clearly defined

    What the communication must achieve, andspecifically how this will be measured

    In particular, success must b e clearly defined

    What the communication must achieve, andspecifically how this will be measured

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    It should be single minded

    There may well be more than 1 message to get acrossin the whole campaign, but what is the most important one?

    There may well be more tha n 1 message to get acrossin the whole campaign, but what is the most important one?

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    T h e brief s h ould bebrief

    I have only mad because I have not had

    All t h e import a nt stuff mustm a teri a l s h ouldnt be in

    this letter longer time to make it shorter

    e included but perip h er a lluded for t h e s ak e of it

    Blaise Pascal

    1657

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    You should be able to road test it

    If the brief seems impossible to you,having written it, it probably is

    You should be able to road te st it

    If the brief seems impossible to you,having written it, it probably is

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    There should be a briefing meeting

    Need to bring to life, clarify, inspire,debate and explain off the record

    There should be a briefing m eeting

    Need to bring to life, clarify, inspire,debate and explain off the record

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    There should be enough time

    Try to avoid up-front delays, false deadlines,unbalanced timelines

    There should be enough time

    Try to avoid up-front delays, false deadlines,unbalanced timelines

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    3 .Specific a lly, incl ha t s h ould beded?

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    Wh ere a re we now?

    Financials

    Behaviour

    Attitudes

    Political/internal issues

    Other contextual factors

    And how all these have changed/a

    A ver y cle a r summ a r y of w h

    e changing over time

    y th is brief ha s come a bout

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    Wh ere do we w a nt to be?

    A tangible objective

    Ideally expressed in human terms

    Mak e sure its me a sur a

    attitudinal, behavioural

    ble ide a lly qu a ntified

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    Wh o do we need to t a lk to

    Prioritised

    Quantified if possible

    Described as vividly as possible

    T h e first point is cruci a l f typic a lly ha ve m

    r Virgin T r a ins , wh ere weltiple a udiences

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    Wha t do we need to s ay to

    Initial suggestion for the primary m

    As much (or as little) secondary su

    As noted e a rlier , th is sectiobut a g a in your prioritis a tion

    th em?

    ssage

    port as required

    n mig h t need to be flexible ,will re a lly h elp our t h in k ing

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    P itf a lls

    Internal issues

    Wider political issues

    Research learnings

    Previous attempts

    With out closing routeIts h elpful to w a rn us a

    down unnecess a rily,out potenti a l be a r-tr a ps

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    P r a ctic a lities

    Budgets

    Media commitments

    Timings (and rationale)

    Mandatories

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    4 . Be yond h e briefing

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    Some import a nt issues po

    The difference between a client bri The need to talk asap if things cha

    st-briefing

    f and a creative brief

    ge

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    D iscussion