getting started with video and animation (stc summit 2014) #stc14

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How to Get Started With Video and Animation Cynthia Chin-Lee and Mary Martyak

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YouTube has transformed popular culture. Video is everywhere. Technical publications groups need to innovate or they will be left behind. One way to innovate and engage customers is through using video or animation. But creating video or animation is not a simple process. To illustrate the complexities of this approach to innovation, we must journey from the “ordinary world” of documentation, to a new, “special world” of media production. On the way, we need to overcome several obstacles: getting management approval; finding guidance and mentors; creating a pilot; testing the process; learning video editing; losing allies and staff; and facing technical problems. To be successful, we must fight back with workarounds and new ideas. Only then can we reach the reward of our journey by publishing our video and animations.

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  • 1. Cynthia Chin-Lee and Mary Martyak

2. Why are we here? Video is everywhere Innovate, or be left behind Chinese proverb: Tell me and I'll forget; show me and I may remember; involve me and I'll understand. 2#stc14, How to Get Started With Video and Animation 3. Animation Example Installing a DIMM 3#stc14, How to Get Started With Video and Animation 4. Video (live action) Example Automating Server Management 4#stc14, How to Get Started With Video and Animation 5. A Journey: Producing Video and Animations Here is a story About how a doc team delivered their first video and animation as part of their customer documentation. Based on The Hero With a Thousand Faces, by Joseph Campbell (1949) The Writers Journey: Mythic Structure for Writers, by Christopher Vogler (2007) 5#stc14, How to Get Started With Video and Animation 6. The Ordinary World 6#stc14, How to Get Started With Video and Animation Team is aware that something is missing or there is an opportunity to do something new. 7. What Is vs. What Could Be. What do I want to conveyconcepts, instructions, or entertainment? Will it give me a competitive advantage? Will it be easier to follow and more interesting? Help the customer to understand how a product works? Help to maintain the product and reduce service calls? Will I be able to update content quickly via the web? #stc14, How to Get Started With Video and Animation 7 8. Call to Action 8#stc14, How to Get Started With Video and Animation A unique idea is spawned, but 0ur world becomes unbalanced. 9. Choosing Animation or Video Animation When you dont have access to the real product (hardware or software) When it is more cost-effective to use (3D CAD model vs. expensive server) Video When you have access to the real product When its more cost-effective (in-house vs. contractor) #stc14, How to Get Started With Video and Animation 9 10. Refusal of the Call 10#stc14, How to Get Started With Video and Animation Change is hard. 11. Justify the Project Why should we do this? Enhance (not replace) the documentation Ongoing demand for alternatives to standard docs Customers dont like to wade through a lot of documentation Demos increase awareness of products Fill the gap between marketing materials and product documentation Customer and employee training can share best practices Get feedback from customers and employees #stc14, How to Get Started With Video and Animation 11 12. Find Allies Find allies from other groups who support the project: Service Marketing Product mgt Customer training Employee training #stc14, How to Get Started With Video and Animation 12 13. Meeting With the Mentor 13#stc14, How to Get Started With Video and Animation I need a mentor with experience, valuable insights, and magical tools. 14. Who Can Help Us? Where to look for mentors Attend an STC conference Look for other groups at your company who are using multimedia Look on the web #stc14, How to Get Started With Video and Animation 14 15. Develop a Project Proposal Develop a video project proposal. Include: Purpose, benefits for viewers ROI Audience definition Concept and task overviews Accessibility and localization requirements Required hardware and software Budget Project schedule Contributors #stc14, How to Get Started With Video and Animation 15 Sample Video Project Proposal 16. Sample Video Project Proposal 16 Page 1 Objectives Proof of Concept HW/SW Resources and Budget #stc14, How to Get Started With Video and Animation 17. Sample Video Project Proposal 17 Page 2 Staff and Roles Mentors Video Procedures Schedule #stc14, How to Get Started With Video and Animation 18. Video Editing Software iMovie (Mac) $15 Windows Moviemaker (free) Techsmith Camtasia ($299) Adobe Captivate ($899) Avid Media Composer ($999) 18#stc14, How to Get Started With Video and Animation 19. Crossing the Threshold 19#stc14, How to Get Started With Video and Animation Im committed to this idea and ready to jump in. How do I begin? 20. Identify Requirements for the Animation or Video Write a concept document Staff are assigned for specific work Objectives are explained Content of the animation or video is described Components of the media are listed Concept document is approved by Pubs team and management #stc14, How to Get Started With Video and Animation 20 Sample Video Concept Template 21. Sample Video Concept Template 21 Video title Script and storyboard writer Objective Duration Video components Topic overview Main content Conclusion Staff #stc14, How to Get Started With Video and Animation 22. Tests, Allies, and Enemies 22#stc14, How to Get Started With Video and Animation Production work begins. We meet some friend and foes. Who will join us? 23. Production Begins Content is identified: Storyboard developed Script developed Detailed schedule for production work #stc14, How to Get Started With Video and Animation 23 Sample storyboard Sample script 24. Sample Storyboard 24#stc14, How to Get Started With Video and Animation 25. Sample Script 25 Script title No. of lines in script Front matter Procedure overview Main content #stc14, How to Get Started With Video and Animation 26. Approach the Innermost Cave 26#stc14, How to Get Started With Video and Animation Team encounters problems. Staff becomes discouraged. We need to be proactive and confront the challenges. 27. Production In-Depth Issues can arise when: Shooting video/screencast Creating sequences Capturing screens Creating image files (jpg, png, etc.) Creating and revising front and back matter Recording audio narrations Creating captions Reviewing prototypes #stc14, How to Get Started With Video and Animation 27 28. The Ordeal 28 Results might not work out as expected. How do I keep the team motivated? #stc14, How to Get Started With Video and Animation 29. What Can Go Wrong? Need to prepare for when: Schedules are moved in People resources are lost Script is technically incorrect Tools are missing or inadequate Recording locations not available #stc14, How to Get Started With Video and Animation 29 30. Seizing the Sword 30 The reward is within reach #stc14, How to Get Started With Video and Animation 31. Your Reward Take possession of what you have earned so far What has been accomplished is clear and the goal is in sight Realize the significance of what you are doing Share your accomplishments outside of your team Celebrate the teams efforts #stc14, How to Get Started With Video and Animation 31 32. The Road Back 32 Using their honed skills and tools, team pushes the idea forward and are victorious. #stc14, How to Get Started With Video and Animation 33. Assembly, Integration, and Proof Owners assigned, and resources available for: Reviewing script text for accuracy Reviewing script implementation Comparing audio narration to storyboard Comparing closed captions to narration Verifying audio narrations are in sync Soundtracks applied appropriately Revising video or animation, based on reviews and comparisons #stc14, How to Get Started With Video and Animation 33 34. Resurrection 34 Any final ordeals are overcome. #stc14, How to Get Started With Video and Animation 35. Finishing the Final Product Owners are assigned to: Attach front and back matter Render final file output Manage: File transfers Publication Archiving of files #stc14, How to Get Started With Video and Animation 35 36. Return With the Elixir 36 The ordinary world becomes a better place. #stc14, How to Get Started With Video and Animation 37. Your work Is Complete The video or animation is complete and published for customers Documentation web sites Marketing web sites Training web sites Corporate media sites YouTube Facebook Twitter Blogs #stc14, How to Get Started With Video and Animation 37 38. Video Library 38#stc14, How to Get Started With Video and Animation 39. Production phases and the finished product How long should it be? What makes a good tutorial? What makes a good narration? Accessibility and localization File and publishing considerations Be an evangelist Oracle videos and animations Resources and more information 39#stc14, How to Get Started With Video and Animation 40. Production Phases and Finished Product Production Timeline Concept 10% Pre- Production 10% Production 30% Post- Production 45% Finish 5% 40 Finished Product Structure Proportioned Scale Branded Opening ~6 sec Front Matter 5% (~10 sec) Intro and Conceptual Content 20% (~36 sec) Main Topic Content 60% (~110 sec) Conclusion 10% (~20 sec) Back Matter 5% (~10 sec) #stc14, How to Get Started With Video and Animation 41. How Long Should Videos Run? 41#stc14, How to Get Started With Video and Animation 42. What Makes a Good Tutorial? Informs user who the audience is, and purpose of the video or animation Provides user-friendly, concise, clear content Includes instructions that are easy to follow: Focused on essential features and one task Easy-to-follow solution for a particular task Short, sequential steps per screen build into a full procedure Terms and images are consistent Tutorials can be developed and compiled into a library of related tasks Refers to additional, related documentation Recaps the tutorial, shows user what the task accomplished, and points user where to go or what to do next 42#stc14, How to Get Started With Video and Animation 43. What Makes a Good Narration? Narrations complement the video or animation action Appropriate style: Simple text Fluid, conversational voice Simple declarative sentences with pictorial nouns and action verbs Active voice Address the second person, you Keep a reasonably slow pace 43#stc14, How to Get Started With Video and Animation 44. Accessibility and Localization Accessibility Captions in Oracle technical videos are required. The 21st Century Communications and Video Accessibility Act (CVAA) has guidelines for: Captions Audio descriptions Not necessarily so: As long as videos or animations have a counterpart in documentation, the accessibility requirement is satisfied. Confirm this with your accessibility representative. Localization Oracle is currently not translating narrations or localizing video or animations. Camtasia software can generate closed caption scripts files that can be submitted to a translations group, edited, then re-imported to a Camtasia project to generate closed caption videos in other languages. 44#stc14, How to Get Started With Video and Animation 45. File and Publishing Considerations File considerations: Video or animation use a consistent format and output is good quality Audio levels are consistent and output is good quality File format runs on a variety of browsers and platforms PC, MAC, Unix machines Firefox, Chrome, IE browsers HTML for browser access; MP4 for downloads Publishing considerations: Upload restrictions Findability Download capability Supported file formats User comments 45#stc14, How to Get Started With Video and Animation 46. Be a Publicist Promote your videos or animations in: Newsletters YouTube Oracle YouTube -- http://youtube.com/oracle Media Networks Oracle Media Network -- http://medianetwork.oracle.com Facebook YouTube Twitter Blogs 46#stc14, How to Get Started With Video and Animation 47. Oracle Videos and Animations Oracle Server Documentation Sites: Sun Server X4-2 animations Oracle Servers Video Oracle Learning Library: Sun Server X3-2 animations Oracle Endeca Information Discovery YouTube: Oracle Endeca Information Discovery Product Demos Oracle Endeca Information Discovery Screencast Series Oracle NetBeans Media Library: NetBeans IDE 7.4 Overview Setting Up a GitHub Repository Using NetBeans IDE Oracle Cloud Marketplace: Oracle Cloud Marketplace Tutorials and Videos 47#stc14, How to Get Started With Video and Animation 48. Resources General production: Wikipedia: http://en.wikipedia.org/wiki/Video_production Camtasia tutorials: To create, edit and produce videos: http://www.techsmith.com/tutorial-camtasia-8.html Accessibility: 21st Century Communications and Video Accessibility Act (CVAA) http://transition.fcc.gov/cgb/dro/cvaa.html 48#stc14, How to Get Started With Video and Animation 49. Comments Thanks for attending! 49 Q & A #stc14, How to Get Started With Video and Animation