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CLC workshopsCLC workshops
What every L&D professional needs to know about e-learningg
&Setting off on the right footSetting off on the right foot
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Getting started with e-learning – tools in our hands, getting buy inMy action plan from CLC workshops 9th June
People totalk to:
Things todo:
Learn moreabout:
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WHAT EVERY L&DWHAT EVERY L&D PROFESSIONAL NEEDS TO KNOWPROFESSIONAL NEEDS TO KNOW ABOUT E-LEARNING!
lauraoverton
The pomise of e learningLearning methods are timeless
coachingobservationexploration discovery
The pomise of e-learningLearning methods are timeless
case studies
simulation
demonstration
instruction briefingsdiscussion
consultation
assessment
simulation instruction briefings
f db k
discussion
networkingperformance support
games feedback reading lectures
collaboration work experiencequestioning
role‐playpractice
projectsvisits researchreflection
sharingp yp g
The pomise of e learningWhereas learning media are evolving rapidlyThe pomise of e-learningWhereas learning media are evolving rapidly
booksCDs
tapesDVDs
workbooks
podcasts/vodcasts
streaming mediaweb pages downloadable
documents
chat rooms instant messaging
emailforums
social networks
wikis web conferencing blogs
simulatorstelephoneteleconferencing SMS
The pomise of e learningChange and opportunityThe pomise of e-learningChange and opportunity
Self-paced contentp
Live online sessions
Knowledge sharing
Online distance learning
Simulations & virtual worlds
The pomise of e learningSelf-paced contentThe pomise of e-learningSelf paced content
How do businesses benefit How do businesses benefit from self-paced content?
o Learning materials can be made available to employees wherever they are and at the times that suit them best.
o Large numbers of employees can be trained very quickly and consistentlyand consistently.
o Assuming there are sufficient numbers to cover the numbers to cover the expense of developing the materials, costs per employee can be very lowemployee can be very low.
The pomise of e learningLive online sessionsThe pomise of e-learningLive online sessions
How do businesses benefit How do businesses benefit from live online learning?
o They can still carry out live training, but without the travel costs, wasted time and environmental damage.g
o Live training can be provided in much shorter chunks than would be chunks than would be practical with typical classroom events.
o Sessions can be recorded for the benefit of anyone who misses the live sessionwho misses the live session.
The pomise of e learningOnline distance learningThe pomise of e-learningOnline distance learning
How do businesses benefit How do businesses benefit from online distance learning?
o Courses can be more readily integrated into working life -learning becomes an gongoing process rather than an event.
Distance learning can be as o Distance learning can be as engaging and collaborative as face-to-face sessions.
The pomise of e learningKnowledge sharingThe pomise of e-learningKnowledge sharing
How do businesses benefit How do businesses benefit from knowledge sharing?
o Employees can take an increasingly active role in their own learning and development.
o Readily-available expertise means less wasted time and duplication of effortduplication of effort.
The pomise of e learningSimulations & virtual worldsThe pomise of e-learningSimulations & virtual worlds
How do businesses benefit How do businesses benefit from simulations and virtual worlds?
o Critical skills can be honed without risk to the organisation or the gemployee.
o Vital resources (such as aircraft) don't have to be aircraft) don't have to be tied up for training.
o Training can be more o Training can be more authentic and powerful.
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Learning technologies in the charity sector
• What’s hot • What’s not
– Electronic learning materials (75%+ use)
– Video, games or virtual worlds (<7%)
– Web resources (65%+)
– Online surveys and – Blogging and chat (<
11%)
P d tiquestionnaires (65%+)
– Online administration (50% )
– Podcasting (<13)
– Rapid development tools (<15%)(50%+) tools (<15%)
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Skills delivery – what is most likely to be e-enabled?
Health &
Office adminTeam
working
& Safety
IT
workingProblem solving
IT user skills
Plus ..Communication, IT professional, leadership, team working, organisation specific, induction
Round table discussionRound table discussion
1 - Select a topic.2 - How can you use
Self paced contentSelf paced contentSocial Media
Virtual classroom
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SETTING OFF ON THE RIGHTSETTING OFF ON THE RIGHT FOOT
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• 85% of organisations use e-learning• But only 12% think it is effective!
• CIPD Learning & Talent survey 2010
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You want to TrainingYou want to spend how
much?!
Training isn’t my
job!much?!
My manager won’t
job!
My manager won t give me the time.
E-learning –th t’ tThis is just not
a priority right
that’s not real work!
now!
lauraovertonSound familiar?
6 years of benchmarking6 years of benchmarking
Embedded
Established
Developing
NoviceSporadic Established users are more likely to
report benefits than sporadic users:
Quality (6x)Customer satisfaction (x3)
Staff satisfaction (x3)
lauraovertonAbility to respond quickly (x3)
6 steps to engage your i tiorganisation
Introducing the Towards Maturity ModelIntroducing the Towards Maturity Model
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DefiningNeed
Activities that help align implementation with both business and individual needs:
Strategy aligned with business needLearning relevant to required businessLearning relevant to required business needLearning aligned to personal need
DefiningNeed
LearnerC t tContext
Activities that provide learners withActivities that provide learners with options that support their:
Choice – time place approachChoice – time, place, approachWork-life balanceCareer aspirations and motivation
DefiningNeed
LearnerContextContext
WorkC t t Activities that help L&D to understandContext Activities that help L&D to understand
and address issues outside of their immediate control:
IT infrastructureManagerial support and culture
DefiningNeed
BuildingCapability
LearnerContext
Capability
Context
Activities that build the skills of L&D professionals:
WorkContext
In determining strategyIn informal
Context learning/collaboration/performance supportIn assessment, support and designassess e t, suppo t a d des g
DefiningNeed
BuildingCapability
LearnerContext
Capability
Context
EnsuringE t
WorkContext
Engagement
Marketing and communicationsContext Marketing and communications activities that address stakeholder requirements:
LearnersManagers
DefiningNeed
BuildingCapability
LearnerContext
Capability
DemonstratingValueContext
EnsuringE t
Value
WorkContext
Engagement
Activities that highlight business impact:
Contextp
Gathering feedbackMeasurementMeasurement Communicating success
Defining
BuildingC bilit
DefiningNeed
LearnerContext
Capability
DemonstratingValueContext
EnsuringE t
Value
WorkContext
Engagement
The strands intertwineTh ll t ib t t b tt li b i
Context
They all contribute to bottom line business reThey all require the involvement of stakehold
This approach delivers!This approach delivers!
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So where do you stand?So where do you stand?
/10
/10
//
10
/10
/10
/10
10
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Success is about People NOT technology
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Who are the stakeholders in yourorganisation?
With highestWith highest power?
With highest i t t?interest?
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Engaging Stakeholders Who and why?Engaging Stakeholders – Who and why?
Senior ManagementL&D staff
Design, deliver, coach Build visionSponsors
g , ,Create priority
Define successOwn specific initiatives
Line ManagementInfluence and motivate
individuals
Incorporate learning as part of solution
Influence management
Learners
individuals
Allocate time
Support
Influence management & define success
Local learning Champions SupportParticipate in training
Apply knowledgeMotivate, engage and support
Local learning Champions
lauraovertonImprove performanceEnsure local relevance
Stakeholder engagement
• High power & high interest.– How do you harness
them to work for you?
wer
Power and Influence
Stakeholder Map
• High power and low
Pow Stakeholder Map
interest-– How engage?
Interest
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Top 3 stakeholders
• Those new to e-learning influenced more by Training Department and support functions (HR,IT)
• Mature users place learners and line managers as most significant
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• Mature users place learners and line managers as most significant stakeholders in success
Engaging key stakeholdersEngaging key stakeholders
• Engaging appropriate stakeholders at theEngaging appropriate stakeholders at the right implementation stages
• Asking the right questions using the right s g t e g t quest o s us g t e g tlanguage
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In what ways can we improve?
10 mins on your table to come up with 5 ideas to help you 1improve:
1. Defining needg2. Learner and work
context2
34
context3. Ensure engagement4 D t t l
lauraoverton4. Demonstrate value
Some of our Top Tips BI SI TU % agreeSome of our Top Tips BI SI TU % agree
A clear vision statement endorsed by business leaders. x 29%
There are measurable targets for learning and e-learning. x x 30%
E-learning is convenient to staff work schedule. x x 53%
Staff have access to a broader range of learningStaff have access to a broader range of learning opportunities.
x 66%
Staff career aspirations are supported x x x 27%
Use several different learning technologies. x 61%
Consistently use other media in addition to text in e-l i
x 52%
learning. Equip line managers with resources so their teams get the most out of e-learning.
x x 20%
Make sure information about e-learning is easy to find. x 42%
Ensure top managers are seen to use e-learning. x 25%
K th f ll t f l i d li
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Know the full cost of learning delivery. x 39%
Report against the targets agreed for e-learning. x 34%
Report external success in awards to the business. x 34%
More resourceswww.towardsmaturity.org
Research Papers:http://tinyurl.com
Get involved in latest TM benchmark:
Towardsmaturity org/2010benchmarkTowardsmaturity.org/2010benchmark
/TMDBBresearch/TMindicatorhttp://tinyurl.com/TMevidence
Keep in touch:Laura@towardsmaturity org
lauraoverton/TM33reasons/TMindicator