getting employers over the line: how des and jobaccess can...

Getting employers over the line: How DES

and JobAccess can work together to remove

barriers to disability employment

Daniel Valiente-Riedl

General Manager, JobAccess

Disability Employment Australia’s Conference, Adelaide

5 September 2018

Putting facts in perspective

The business case for disability employment

Getting employers over the line: How DES and JobAccess can work together to remove barriers to disability employment 2

In numbers…


Large talent pool


Sharing the business benefits


Contributing to the economy

1 millionemployed people with disability work in all industries anddiverse occupations across Australia

32% employeeswith disability work as professionals or managers

Over 90%of employers who had recently employed a person with disability said they would be happy to continue to employ people with disability

Diagram: listing

statistics on how

employed people

with disability are

contributing to the

economy


Room for improvement

Only 35% employersdemonstrate behavioural commitment to hire people with disability

44% employershave concerns about integrating people with disability into the workforce

37% employerssee employing a person with disability as ‘a step into the unknown’

Diagram: a list

of statistics next

to images of a

handshake, two

arrows in a

circle, and two

heads


Strategies to set you on track

Practical advice and tips for DES providers


Start here

• Review employer websites

• Join our mailing list:

www.jobaccess.gov.au/register

• Visit www.jobaccess.gov.au

• Visit www.and.org.au

Picture: a man and woman on a wheelchair sitting at

a table


https://www.jobaccess.gov.au/register

http://www.jobaccess.gov.au/

http://www.and.org.au/

Create new employer connections

• Utilise social media

• Engage with a sense of familiarity

• Be prepared with your pitch

• Make a connection

• Be yourself

Picture: a man with a pen and document


Ask the right questions

Is it hard to find the right

employees?

Are you tapping into the full talent pool?

Is your business

suffering from staff turnover?

Are you tired of rising

recruitment costs?

Diagram: listing

4 different

questions to ask

employers


Help your candidates prepare

• Useful templates and guidelines for resumes, cover letters and

selection criteria are available on the JobAccess website:

o www.jobaccess.gov.au/people-with-disability/creating-a-good-resume

o www.jobaccess.gov.au/people-with-disability/writing-cover-letter

o www.jobaccess.gov.au/people-with-disability/responding-job-requirements

• Tailor the resume and cover letter for every job application

• Use keywords from the job description and match their language and

tone


http://www.jobaccess.gov.au/people-with-disability/creating-a-good-resume

http://www.jobaccess.gov.au/people-with-disability/writing-cover-letter

http://www.jobaccess.gov.au/people-with-disability/responding-job-requirements

Make a strong proposition

• Contact the recruiter before submitting the application

o Research the employer and job

o Be prepared with questions to ask

• Follow all instructions in the job advertisement

• Ensure it is succinct and well presented

• Ensure the candidate’s digital footprint leaves a positive impression


Tips for a winning resume

• If you did it… own it!

• Remove personal information

• Be truthful

• Explain resume gaps

Picture: a man working on a computer


AccessAbility Day

26 – 30 November 2018


What is AccessAbility Day?An Australian Government initiative that connects jobseekers with disability and

employers for a one day opportunity to help employers:

• learn more about working with jobseekers with disability,

• promote and encourage an inclusive workplace,

• access a talent pool of capable people who are keen to work, and

• learn more about free disability employment services and support available for employers.


A vital role for DES providers

Expand your professional network and promote your services to employers

Learn more about your jobseekers’ career interests, skills and strengths

Learn about local market needs and trends Diagram:

highlighting the role

for DES providers


How can DES get involved

• Engage with local employers to raise awareness of AccessAbility Day

• Facilitate relevant participant placements with:

o existing employers, and

o new employers registered for AccessAbility Day

• Promote AccessAbility Day to internal and external stakeholders

• Cover insurance requirements for each placement

• Complete a comprehensive risk assessment for each placement


How to prepare

• Promote AccessAbility Day to your

stakeholders

• Connect and provide employers and

participants with all the relevant information

• Maintain a record of your registered

jobseekers with disability who indicate their

interest in participating in AccessAbility Day

via the ESSweb system

• Participate in a DES webinar or view a pre-

recorded video about the day

www.jobaccess.gov.au/accessabilityday

Picture: a man and woman talking


http://www.jobaccess.gov.au/accessabilityday

Support you can count on

Expert advice and resources delivered by JobAccess


JobAccess: We’re here to help

Expert advice via phone and

website

Employment Assistance

Fund

Employer engagement

services

Complaints Resolution

and Referral Service

National Disability

Abuse and Neglect Hotline

Diagram: a list

of services

under images

of a computer,

dollar sign, two

heads, a

handshake and

binoculars


Employment Assistance Fund

Free workplace assessments

Modifications, support and training

Picture: two women sitting at a table


DES Employer Information Sessions

• Receive insights and tips from

employers on how to secure roles

across the organisation for your

candidates

• Establish new employer relationships

• To receive an invitation, register here:

www.jobaccess.gov.au/registerPicture: woman working on a laptop



JobAccess vacancy service

• Helps employers advertise job

vacancies targeted at people with

disability

• Broadcasts job opportunities for free to

the national network of DES providers

• Register to access new opportunities:

www.jobaccess.gov.au/registerPicture: man and woman standing and talking



Complaints Resolution and Referral

Service (CRRS)• Free service for people with disability

who are service users of Australian

Government-funded programs,

including DES

• Impartial, independent service

• Assist a service user who has an

unresolved issue and requires

assistance resolving itPicture: photo of a woman


Who can complain to the CRRS?

• People with disability who are service

users of:

o Disability Employment Services (DES);

o Australian Disability Enterprises (ADEs);

and/or

o Disability Advocacy Services

• Family members, advocates,

guardians, carers or friends can also

lodge a complaint on behalf of the

service userPicture: two women sitting at a table


CRRS cases

Rights25%

23%Individual Outcomes

26%

12%

6%

8%

Diagram: percentage of CRRS cases based onNational Standards for Disability Services (2016-2018)

Rights Particiption and Inclusion Individual Outcomes

Feedback and Complaints Service Access Service Management


Type of complaints CRRS receives

regarding Service Providers

• Staff do not understand my disability

• Staff do not know how to deal with people who have psychological disabilities

• Staff are not helping me find jobs suitable to my disability

• Staff do not allow for flexibility with appointments

• The service agreed to assist with payment towards a course or licence, and then

changed their mind

• The service did not clearly explain the requirements or process, which caused

confusion or distress


Type of complaints CRRS receives

regarding Service Providers

• Staff do not listen to me at appointments

• Constant change in service staff affects me because I need to build trust and rapport

again before I can feel comfortable

• Staff provide inaccurate advice on people’s disabilities when they are not trained to

do so

• Staff share personal experiences and offer advice which is not relevant to me

• Staff is not adequately preparing me for work. There are no mock interviews, no

assistance with overcoming barriers or on-the-job training and support


How CRRS supports DES providers

• Benefit from skilful investigation

• Value the objective and outcome-

focused approach

• Gain skills in handling complaints

• Succeed in achieving better resolution

of issues Picture: Photo of a woman sitting with a laptop


A valued support

Diagram: listing

support delivered

by JobAccess

since July 2006


Driving disability employment

Diagram: listing

feedback

received from

employers


Creating positive impacts


Thank youDo you have any questions?

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