getting customer experience management right
TRANSCRIPT
8 Steps to get your Customer Experience Management
act together
Customer Experience Management should be the top priority
for everyone in the organisation
11
Hire the right talent for customer-facing roles and
keep them motivated
22
3
Empower your staff enough toprovide customers with the
experience which will delight them
Boost the morale and create an atmosphere of healthy competition
among employees by giving incentives
4
Breakdown functional silos and makeyour employees see customers’
problems as their problems
5
Understand and delight the journey of the customer through
different touch-points
6
Make your customers feel specialby personalizing their journey
7
Measure customer experience withmetrics such as Loyalty score and
Net Promoter Score
8
About Cloudcherry
Cloudcherry is a Singapore-based SaaS Product company and maker of the first Real-Time Customer Sentiment Mapping tool for SMBs and Enterprises.
https://www.getcloudcherry.com/
https://twitter.com/getcloudcherry
http://bit.ly/CConLinkedIn