ByViola Davis RN BSN

Unhappy and Confused Homeowner

View email conversation with Georgia Power's claims anddamage specialist and the final decision.

..Georgia Power: Howdoes a homeownerprove "negligence"? -Part II

8/16/13 Gmai/ - 909 Ra}S Road, Stone Mountain

•I909 Rays Road, Stone Mountain

Clark, Bob W. <BOBCLARK@southemco.com>To: "mwhocares@gmail.com" <mwhocares@gmail.com>

Mon, Aug 5, 2013 at 6:40 PM

Ms. Davis,

I apologize for the inconvenience you have suffered and I will investigate your issue as quickly as possible.

Please be advised that the standard upon which Georgia Power Company pays for claims is negligence. We donot pay claims for damages that occur because of unanticipated equipment failure, acts of nature, or anyother damages due to circumstances beyond our control.

Also, should the Georgia Power Company accept liability; I can only reimburse you for the actual cash value orrepair cost for any damaged property. We cannot pay replacement cost. Depreciation and other deductionsmay be applied to any item. Please keep all receipts and invoices for repairs.

If you have extensive damages; you may be better served to file with your Insurance if you have ReplacementCoverage with them.

Also, please save all damaged items as Georgia Power Company reserves the right to inspect or dispose of anydamaged property.

I apologize for any inconvenience and will get you an answer as quickly as possible. If you have any questionsregarding this matter, please do not hesitate to contact me.

Sincerely,

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8116/13

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omCE: 404/572-7612

FAX: 404/506-3049

RADIO:22636

E-MAIL: bobclark@Southernco.com

~ A Claim Form.doc46K

Viola Davis <rnwhocares@gmail.com>To: "Clark, Bob W." <BOBCLARK@southemco.com>

Tue, Aug 6, 2013 at 7:39 PM

How does a private citizen prove negligence without ha~ng a clear understanding of the power industry or whatwent wrong?We were infonned by your employees to leave our home. We were not infonned that the corrections were madeuntil we called almost a week later. However, we later learned that major problems continued to exist and toleave our home at once. This warning came from the repair man and the electrician. We were told by GeorgiaPower that the problem was corrected and we could return home, only to learn from the repair man andelectrician that it appears nothing was done.

Throughout the process of trying to correct the electrical problem, we were given different statement by severaldifferent people. Georgia Power never left one notice or documentation explaining what happened, whether theproblem was fixed, or that we could retum home, etc. No one left a notice on the door or called. The one noticewe received on our door was to cut a tree which was long after notifying Georgia Power of the power surge andother electrical problems. Should we attempt to say what the different employees said to us? Should wemention what the contractors said during their ~sit to cut the tree?

Could you give more information about negligence? Does this mean that we must locate an attorney?Confused about the process?

We were told that a claim was filed and that someone would contact us within 24 to 48 hours. However, almostover a 4-5 days went by before we called back and was told that the process takes longer because GeorgiaPower has to do an investigation. Is this part of the investigation?

I will file out the attachment. However, I need more infonnation.

Sincerely,Viola DavsConfused Homeowner[Quoted text hidden]

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8/16/13 Gmail - 909 Rays Road, Stone Mountain

Clark, Bob W. <BOBCLARK@southemco.com>To: Viola Davis <mwhocares@gmail.com>

Wed, Aug 7,2013 at 4:01 PM

Ms. Davis,

T his is a confusing issue and I'm trying to get to the bottom of it.

I spoke with our Techntian that repaired the line to your home and he said it looked like someonegot into the wire with a Chainsaw.

Someone named Jeff caled in and said a Tree Company Cut the Une. I tried to ca. him and got noanswer.

Our Meter Techncan went out and found the Meter removed, so he had to set a new one.

So you see; there are several things going on here. I have a caBinto our Tree Crew Coordinator tosee if our Tree Contractor knO\IVSanything about it.

I apologize for the delay, but I am working on it.

Claims and Damage Specialist

Phone: 404/572-7612Fax: 404/506-3049

Radio: 22636

From: Viola Davis [mailto:rnwhocares@gmail.com]Sent: Tuesday, August 06, 2013 7:40 PMTo: Clark, Bob W.Subject: Re: 909 Rays Road, Stone Mountain

[Quoted text hidden]

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Gmail - 909 Rays Road, Stone Mountain8/16/13

https:llmail.google.comlmail/?ui=2&ik=733fbb8947&view=pt&search=inbox&th;;;1405Oa34bfa7897b

8/17/13 Gmail - 909 Rays Road, Stone Mountain

909 Rays Road, Stone Mountain

Clark, Bob W. <BOBCLARK@southemco.com>To: "mwhocares@gmail.com" <mwhocares@gmail.com>

Fri, Aug 16, 2013 at 9:44 AM

Ms. Davis,

I apologize for the delay in the resolution of your Claim, but I have completed my investigation and you do notqualify for reimbursement from Georgia Power Company.

Your issue was caused by an Act of Nature; specifically a tree grew into the Service that feeds your home anddamaged the Neutral Une. As explained below; the standard upon which Georgia Power Company pays for claimsis negligence. We do not pay claims for damages that occur because of unanticipated equipment failure,acts of nature, or any other damages due to circumstances beyond our control.

Again, I apologize for any trouble you may have experienced, but since there was no negligence on the part ofGeorgia Power that caused your damages; I must respectfully deny your claim.

You may want to discuss this with your Insurance Company to see if you might have a claim with them.

Should you have any questions, or have any further information you would like for me to consider; feel free to callor e-mail me.

Respectfully,

~p~~Phone: 404/572-7612Fax: 404/506-3049

https://mail.g oog le.comtrnaif/?Ui=2&i~ 7331bb894 ._____ _ 7&"'-pt&search"'inbo~th= 140875ea366B4f40

8/17/13 Gmaii- 909 Rays Road, Stone Mountain

GEORGIAAPOWER

From: Clark, Bob W.Sent: Monday, August 05,2013 6:40 PMTo: 'rnwhocares@gmail.com'Subject: 909 Rays Road, Stone Mountain

Ms. Davis,

I apologize for the inconvenience you have suffered and I will investigate your issue as quickly as possible.

Please be advised that the standard upon which Georgia Power Company pays for claims is negligence. We donot pay claims for damages that occur because of unanticipated equipment failure, acts of nature, or anyother damages due to circumstances beyond our control.

Also, should the Georgia Power Company accept liability; I can only reimburse you for the actual cash value orrepair cost for any damaged property. We cannot pay replacement cost. Depreciation and other deductionsmay be applied to any item. Please keep all receipts and invoices for repairs.

If you have extensive damages; you may be better served to file with your Insurance if you have ReplacementCoverage with them.

Also, please save all damaged items as Georgia Power Company reserves the right to inspect or dispose of anydamaged property.

I apologize for any inconvenience and will get you an answer as quickly as possible. If you have any questionsregarding this matter, please do not hesitate to contact me.

Sincerely,

httpS;//maii.goog le,Comtmail/?ui-2&ik=7331bb8947&l.iew=pt&search=inbox&th= 140875ea36684f40

8/17/13 Gmail - 909 Ra~ Road. Stone Mountain

CLAIMS & DAMAGE SPECIALIST

omCE: 404/572-7612

FAX: 404/506-3049

RADIO: 22636

E-MAIL: bobclark@Southernco.com

Viola Davis <mwhocares@gmail.com>To: "Clark, Bob W." <BOBCLARK@southemco.com>

Fri, Aug 16, 2013 at 10:19 AM

You nor Georgia Power address the issue of power surges and the fact that it took three calls to repair ourelectrical problem.We have yet to receive any veriflcation on the fact that major power surges occurred after the storm which wasstated by Georgia Power employees.

I agree that this occurred after the big storm; however, I must question the fact that this crisis in\Ql\€d multiplefactors to include:

1. The storm that caused the 12 hour black out initially.

2. The lack of proper repair of the electrical line that allowed double electrical current into our home.

3. The power surges that also caused additional damage to our home.

We were informed that the power line was place in the wrong location by Georgia Power by a person that work foryour company.You said that your technician stated that "the line looked like someone went to it with a chain saw'.

We hao"e pictures of the line throughout the process of trying to repair the electrical line after the st· rm Th t tthat It. took three calls before the actual repairs were done should prol.€" H O. e acGeorgIa Power refused to prO\Adeany documentation h t· ,neg Igenee. owever, the fact thatcorporation. w a so elverp aces the homeowner at the mercy of your

Please view the PowerPoint presentation and pictures.

https:llmail.google.comlmail/?Ui=2&ik=733tbb8947& . .IIIew= pt&search; mbo~th; 140875oo36684f40

8l17l13

Sincerely,Viola Da\AsUnhappy Homeowner[Quoted text hidden]

Gmail - 909 Rays Road, Stone Mountain

Viola Davis <mwhocares@gmail.com>To: "Clark, Bob W." <BOBCLARK@southemco.com>Bee: Viola Da'IAs<mwhocares@gmail.com>, \Oterwhoeares@aol.com

Fri, Aug 16, 2013 at 10:42 AM

I meant to send the PowerPoint presentation. However, the file is too large.

We will try to get the pictures to you later.

Sincerely,Viola[Quoted text hidden]

Clark, Bob W. <BOBCLARK@southemco.com>To: Viola Davs <rnwhocares@gmail.com>

Fri, Aug 16, 2013 at 10:47 AM

Ms. Davis,

I wiDbe happy to consder any information you can provde. The PowerPoint dd not come through,so please send it again. A TimeHne W11 help because I cannot find in our System where you called inthree times.

The wire was in bad shape, but the damage occurred when the Neutral separated due to beingpushed by the Tree. That's why he replaced twenty feet of wire and reattached it.

"However. the fact that Georgia Power refused to provide any documentation what so ever places thehomeowner at the mercy of your corporation. " What kind of documentation do you need? Below, Idescribed what happened based on the information I have, but I W11 provide you with whatever youneed.

Ms. Davis, Georgia Power is not one of those Corporations that tries to "short change" or "beat"our Customers out of what they are due. If we are at fault; we wiI make it right, but I must beable to prove it.

Sincerely,

htlps:llmail.google.Com'maiII?Ui=2&ik=733fbb8947&lAew=pt& h-· bo__ searc =rn ~th= 140875ea36684f40

8/17/13 Grreil - 909 Rays Road, Stone Mountain

Phone: 404/572-7612Fa~ 404/506-3049

GEORGAAPOWER

From: Viola Davis [mailto:rnwhocares@gmail.com]Sent: Friday, August 16, 2013 10:20 AMTo: Clark, Bob W.Subject: Re: 909 Rays Road, Stone Mountain

[Quoted text hidden]

Clark, Bob W. <BOBCLARK@southemco.com>To: Viola Davs <mwhocares@gmail.com>

Fri, Aug 16, 2013 at 10:47 AM

That Wll be great and if I can help you I wll.

Phone: 404/572-7612Fax:404/506-3049

GIORGIAAPOWER

https:llmail.google.comtmaill?Ui=2&ik=7331bbB947& .VlfNII=pt&search=inbox&th= 140875ea36684f40

8/17/13 Gmail - 909 Ray.; Road, Stone Mountain

From: Viola Davis [mailto:rnwhocares@gmail.com]Sent: Friday, August 16, 2013 10:42 AMTo: Clark, Bob W.Subject: Re: 909 Rays Road, Stone Mountain

[Quoted text hidden]

https:ffmail.google.com'mail!?ui=2&ik= 733fbbB947&'.Aew= pt&search::;inbo~th::; 140875ea36684f40