gentlemen, start your engines: cloud operations … · case high level service definition service...
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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1
Gentlemen, Start Your Engines:
Cloud Operations Management
Brad Banerd
Data Center Practice Lead
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
Agenda
Observation
Getting Started
Facilitating Cloud Adoption
DC Migration to Cloud
Customer Migration to Cloud
Recap
Cases to Study
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3
Public Private Hybrid CommunityDeployment
Models
ServiceModels
Software as a Service (SaaS)
Platform as a Service (PaaS)
Infrastructure as a Service (IaaS)
EssentialCharacteristics
On-Demand Self Service
Broad Network Access
ResourcePooling
(Capacity Planning)
Rapid ElasticityMeasured Service
Source: http://www.csrc.nist.gov/groups/SNS/cloud-computing/index.html
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4
• Successful Cloud depends on Operational aspectsmore than previous data centre technologies.
• “It’s how you fly the plane...”
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• Cloud Operations Management baked into Plan-Build phases
• Three parallel tracks are required:
• Cloud Infrastructure
• Cloud Orchestration
• Cloud Operations
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• Cloud Operations Management baked into Plan-Build phases
• Three parallel tracks are required:
• Cloud Infrastructure -
• Cloud Orchestration
• Cloud Operations
Hardware and Software
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• Cloud Operations Management baked into Plan-Build phases
• Three parallel tracks are required:
• Cloud Infrastructure
• Cloud Orchestration –
• Cloud Operations
Build up Orchestration
Software Engineering
Methodologies
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• Cloud Operations Management baked into Plan-Build phases
• Three parallel tracks are required:
• Cloud Infrastructure
• Cloud Orchestration
• Cloud Operations -Assurance
(Monitoring)
Admin Repair Metering
(Billing)
Tools
Processes
Metrics
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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11
Forecast
&
Business
Case
Service DefinitionService needsCostingExisting capabilitiesTimescales to market
LAUNCH
Service DesignProcesses TechnologyTools Skills SLA’s
Service Implementation
POC Pilot Expand
Internal IT
Requirements
Gap Analysis
Implementation
and
Migration
Use Case
High Level Service Definition
Service Development Roadmap
High Level Architecture &
Design
Support Model
Process and Policy
Frameworks
High-Level Skills Matrix Cost Model
High Level
Business
Case
Service Launch StrategyOutbound communicationsImprove ongoing operational efficiency
Source: GlassHouse Consulting
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
Service
Catalog
Web
Portal
Client/us
er
IT Support
PublicCloud
. . . Compute
Storage
Network
Compute
Storage
Network
Compute
Storage
Network
Private
Cloud
Virtual Infrastructure
VMVM
DC
Interconnect
Orchestration
& CMDB
Chargeback
Model
Operational
ProcessesSLAs
Security
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• Successful Cloud depends to significant degree on the
Software domain.
• Large, complex, integration:
• Beyond traditional Operations Management disciplines.
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Orchestration
Resource Management
Service Management
Business Interfaces and User Portals
Application Management Virtualisation Management Network Management Storage Management IT Asset Management Server Management
BMC Bladelogic OS Provisioning Server
Bladelogic Server Automation Suite
VMware vCenterInfoVista
(resold by Cisco)EMC Control CenterNavisphere/Celera
BMC Atrium CMDB
BMC Asset Configuration Management
VMware vCenter
Event Management and Correlation
Perf and Capacity Mgmt Usage Accounting
Cisco Info Center
BMC Performance Manager
VMware ChargeBack
Integration and Middleware Configuration ManagementChange Management
Incident Management Analytics and Decision Support
Accounting
BMC Bladelogic Server Automation
Progress Software ESBEnterprise System Bus
Web Services
BMC Dashboards
BMC Asset
BMC Remedy Asset Management
OSS/BSS Services Portal
Bladelogic Server Automation
VMware CapacityIQ
Work Flow
BMC Atrium Orchestrator:Run Book Automation, Remedy Developer Studio Analyzer
High Availability / DR
Security SSO and 2FA
EMC RSA Envision
Cisco TACACS Server
Cisco Security Agent
newScale FrontOffice Suite
EMC SDRFSymmetrix Rem Data Fax
VMware vCenter SRMSite Recovery Manager
BMC Capacity Management
Remedy Change and Release Management
BMC Bladelogic Application Release Mgr
EMC Avamar (VTL)EMC Replication Mgr
EMC Data Protection Advisor
EMC Symmetrix V-MaxEMC Ionix Network
Config Mgr (Voyence)
Remedy Configuration Management
NetCool CIC(resold by Cisco)
BMC Analytics
BMC Remedy Self Service
BMC Remedy Service Desk
BMC Dashboards
BMC Analytics
EMC StorageScopeTrend Antivirus
Cisco Tidal Automation Engine VMware vCenter Orchestrator
Legend
Part of a Suite
Optional
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Orchestration
Resource Management (Provisioning, Patch, Configurations and Compliance Management)
Service Management
Business Interfaces and User Portals
Appln & Database Mgmt Virtualisation Management Network Management Storage Management Configuration Management Server Management
BMC Bladelogic Server Automation
BMC Bladelogic Server Automation
VMware vCenterEMC Control CenterNavisphere/Celera
BMC Atrium CMDB
BMC Atrium Discovery &Dependency Mapping
Bladelogic Server Automn & Compliance
Perf and Capacity Mgmt Usage Accounting
BMC ProactiveNet
VMware ChargeBack
Integration and Middleware Change ManagementAsset Management
Incident Management(OSS tender selection or BMC Remedy ITSM Suite)
Analytics and Decision Support
Accounting
Progress Software ESBEnterprise System Bus
Web Services
BMC Remedy Asset Configuration Mgnt
OSS/BSS Services Portal
VMware CapacityIQ
Work Flow
BMC Atrium Orchestrator & BMC Cloud Extension Pack
High Availability / DR
VMware vCenter SRMSite Recovery Manager
BMC Capacity Management
BMC Bladelogic Release Management
EMC Avamar (VTL)EMC Replication Mgr
EMC Data Protection Advisor
BMC My Services Portal (Cloud Extension Pack)
Monitoring
Event Correlation
BMC ProactiveNet
BMC Bladelogic Network Automation
BMC Atrium Service Level Management
CiscoNetFlow
BMC EntuityNetwork Monitoring
Optional - BMC Dashboard & Analysis
BMC Remedy Change Management
BMC Remedy Asset Management
BMC Entuity
Cisco UCS ManagerCisco DCN
Cisco Fabric Manager
Actual Customer Architecture
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Technology Architecture
Network Compute Storage
End-to-End Security
Service Orchestration
CMDB
End User
Customer Portal Scheduling Ordering Price Management Dashboard Financial Quality SLA
Infrastructure
Architecture Abstraction
(Includes EMS and
Domain Managers) Service Catalogue Asset Inventory
Mappings /
Relationships Human Resources
Infrastructure Management
Service Delivery Service Management
Optimization Selection (SDLC/BCP) Quality Cost SLA
Capacity Planning Allocate/Entitlement PerformanceCompute, Network, Storage Usage
RTO/RPO
HW/SW Management
Commission/Decommission
Problem Detection-RCA
Facilities UsageMaintenance/Avail. Windows
Audits Enablement (On/Off)Security and Governance
CapEx/OpEx (Time Unit Hrs)
Penalties
Operations Fulfillment Assurance Metering and Billing Commitment
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• Cloud touches entire Services Management Operation.
• Services Management Maturity must increase ...
• Need:
• Cloud Operations Transformation Blueprint.
• Event Management / Correlation / Enrichment.
• Federated CMDB – Links Orchestration with Operations.
• Must get the data model right or none of above will work.
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Overview:
Comprehensive automation through
service orchestration to provide on-
demand rapid deployment of resources
Modular PoD-based design, enabling
cost-effective resource-pool growth
Virtualization-aware resources
Validated multi-tenant design to provide
end-to-end security across platforms
Benefits:
Simplified architecture
Streamline operations and improve
efficiencies across data center
Reduce costs and resources to achieve
isolation and compliance
Operational Efficiency
10GE
4G
Services
Chassis
10GE
LANSA
N
Storage
Tiers
Stateless
Compute
Virtual
ComputeVirtual
Network
Unified
Fabric
DC
Edge/Core
Router
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Lifecycle
Management
Policies &
GovernanceApprovals & Controls
Standardized IT Offerings
Define and Publish
Standard Options
Architecture & IT
Management
Review Offerings,
Get Quotes
Self-Service
Developers
Self-Service IT Storefront
Report
Consumption
Tracking for Pay-Per-Use
Chargeback
or Showback
22
Security
Ops
DR
Network Storage
Orchestrate Delivery
Process Coordination and
Delivery Automation
TEO
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23
I
Phase 1
I
Phase 2
I
Phase 3
I
Phase 4
I
Phase 5
I
Ongoing
Dis
co
very
Req
uir
em
en
ts
Defin
itio
nA
rch
itec
ture
Pilo
tG
row
Service Development
Develop Business Strategy
Interviews and/or workshops, assessment of the current
customer environment. Capture metrics to build a high level
services strategy and financial model that identify target
customers, revenue, volumes, types of services and projections.
Define service requirements mapping to Services Strategy. Define Classes of Service.
Define Performance, Capacity, Availability and Forecast growth requirements in Service
Catalogue. Identify use cases, and high level architecture patterns.
Define Technology
Architecture
Deploy
Pilot
Implement
Operational Processes
Document Target State Architecture for Service Catalogue including both
the Virtualised Data Centre Architecture and Operations Management
(OSS) Architecture. Define Service Management Framework (ITIL)
Build Pilot for Quick Consolidation Wins. Include
Cisco Advanced Services to provide skills &
expertise to reduce risk
Implement new Operating Procedures across
all tenants, implement new culture
Project initiated with customer
Op
era
te
Scale Cloud Offering Scale out
Bu
sin
ess
Tra
ck
Tech
no
log
y
Tra
ck
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TRACK 0 Architecture and Program Lifecycle Management
TRACK 1 Discover and Require Validation
TRACK 2 Application Migration - Current and Future Workload Characterization
TRACK 3 Cloud Operations Management
TRACK 4 Cloud Management and Automation
Service Catalog:
Chargeback:
Orchestration:
Assurance:
(CAP, Fault, SLA)
TRACK 5 Technology Architecture and Security
TRACK 6 Cloud Facilities & Energy Efficiency
TRACK 7 Cloud IT Transformation Roadmap – The Customer’s Cloud Strategy
Blueprint
Week 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18
Program Management Office
Architecture Management Office
Transformational Roadmap
RequirementsDiscoveryWorkshops
LaunchPreparation
Value AnalysisStrategy and Transitional Analysis
Benchmark Energy EfficiencyFacilities Inspection and Assessment
Technology & Security Architecture BlueprintE2E Architecture and Security AnalysisRequirements
Requirements
Requirements BlueprintDesignAnalysis
Requirements BlueprintDesignAnalysis
Requirements BlueprintDesignAnalysis
Requirements BlueprintDesignAnalysis
RequirementsWorkload TargetState Architecture
Zoning and TieringWork Analysis
Requirements BlueprintDesignOperational Processand Tools Analysis
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26
Capacity Management
Availability Management
Change Management
Operational Processes
Management
Design Tools
Performance and Monitoring
Tools/Technology
KPIs
Baseline
Success Factors
Metrics
Role
Skills
Certifications (VCP, FCoE)
People
Availability Standards
Technology Standards.
Application Deployment Standards.
Governance
Reporting
Organization Alignment
Team Responsibilities
Organization
• Operational Changes:
Tools
Processes
People/Organization
• Manage in a different way to exploit newly migrated solution
E.g. Manage the new solution (e.g. VDI) rather than individual components (PCs, Networks)
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• Unified management of three distinct but dependent architectures
• Address by establishing -
• Integrated multi-tier incident/problem management
• Cloud Operations Multi-Vendor SPOC
(Extension of Customer Operations Management)
Cloud
Virtual
Physical
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• Equip Operations Team with new skills training and processes:
• Multi-disciplinary technical skills – networking, storage, compute
• New skills - architecture, orchestration, and software integration
• New processes, functions, and management tools
• Address by establishing -
• Cloud Operations Management Office
(Similar to traditional NOC)
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Plan Build Run - Optimize
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• Value of Cloud can only be realised when it’s used.
• On-boarding of applications and users:
• Large enterprises will look and function like internal SPs.
• Get ready to function like internal SPs.
• Service offerings, SLAs, migration assistance, delivery cost accounting, programs to drive adoption, attracting users ...
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• Establish in-house or externally sourced migration capability
• Discovery
• Migration Strategy
• Risk Assessment and Management
• Sequencing
• Migration Plan
• Execution
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• Establish in-house or externally sourced migration capability
• Discovery
• Migration Strategy
• Risk Assessment and Management
• Sequencing
• Migration Plan
• Execution
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• Establish in-house or externally sourced migration capability
• Discovery
• Migration Strategy
• Risk Assessment and Management
• Sequencing
• Migration Plan
• Execution
© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 35
• Establish in-house or externally sourced migration capability
• Discovery
• Migration Strategy
• Risk Assessment and Management
• Sequencing
• Migration Plan
• Execution
And so on ...
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Successful Cloud depends on Operations
...
1. Depends on Software Domain
2. Must increase Service Management Maturity
3. Unified Operations Management of Cloud, Virtual, and Physical
4. New skills, training, and processes for Operations Team
5. Progressively function like Service Providers
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© 2011 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 40
Thank you.Thank you.