Genius Bar Training

Module 1: Introduction to the VA Mobile Health Provider Program

Module 2: Lifeproof Case

Module 3: iPad Essentials

Module 4: Device Security

Module 5: VA Service Desk

Module 6:

VA App Catalogue

• CAG & CPRS

• Remote Access

• Too “GOOD” to Be True

Module 7: Device Accessories

Agenda

2

Introduction

Health care is becoming increasingly mobile. According to a recent study, 72 percent of physicians own a tablet, and more than

half of those users employ them at the point of care.1

In order to take advantage of the benefits that mobile technology provides, the Department of Veterans

Affairs (VA) is implementing the Mobile Health Provider Program.

Building upon the successes of My HealtheVet and VA Blue Button, this program aims to improve the

health of Veterans by leveraging the power of mobile technology to transform the way clinicians and

patients interact.

Program

at a

Glance

Source: 1 Mobile Devices and U.S. Health Care Providers, Manhattan Research “Taking the Pulse” Survey

• Almost 11,000 mobile devices will be deployed to

18 VA Medical Centers (VAMCs)

• Physicians, nurses, nurse practitioners, physician assistants, physical therapists, home health

caregivers and other clinical staff will use these devices to meet the demands of their day-to-day

activities

• VA-developed Apps will be made available on the mobile devices via the VA App Store.

If the program proves to be successful, the intention is to expand the effort to other VA sites over the next 18 to

24 months based on available funding and approval by VHA’s Office for Health for Operations and Management

(10N).

3

Introduction

Initial Uses of the Device

The mobile devices will initially include VA email, a VA App Store

with commercial mobile health apps that have passed VA

security reviews, and VPN capabilities to access information in

the medical center as well as off-site. During the second phase

of the program, the newly VA-developed apps will be available

for download in the VA App Store.

Device Benefits

Some of the benefits of the device include quick access to real-

time information to inform clinical decisions and a series of

health inventory apps for patients to assist with self-

management. These apps will eventually allow clinicians to write

progress notes, enter a subset of orders, and complete other

clinical tasks.

4

Lifeproof Case

• Dirty Jobs

• Uncompromising Protection

• Mishaps

• Road Warrior

• Strap Demonstration

5

iPad Essentials

• Settings

• WiFi

• iCloud

• iTunes &

App Store

• Cellular Data

• Turn On/Restart

Device

• Springboard

• Home Button

6

Device Security

• Compliance (AirWatch)

• Passwords

• VA Network Logon– Device PIN Code

– Apple ID

• Missing Device Policy– Find My iPad Demonstration

• Device Check-In

• Device Security Update Information: http://support.apple.com/kb/HT4623

Find My iPad

7

VA Service Desk

• VA Mobile Service Desk

• Mobile Service Desk

Account Testing

• Logging On

• Site:

http://help.vamobile.us

8

VA App Catalogue

• Demonstration of

Mandatory Applications

• Application Downloading

Instructions

9

CAG & CPRS

• Demonstration of the

Citrix Access Gateway

(CAG) Application and

Certified Patient Record

System (CPRS) Web

Portal Citrix Receiver

10

Remote Access

• Demonstration of the

Cisco AnyConnect App

11

Too “GOOD” To Be True

• Demonstration of the

GOOD Email Client

12

Device Accessories

• Apple TV

• Power Cable

• Mobile Peripheral

Devices

– Withings Blood Pressure

Monitor

– Withings Body Analyzer

• Accessories

– Bluetooth Devices

– Battery Packs

Withings Blood

Pressure Monitor

Withings Body

Analyzer

Mobile Peripheral Devices

Accessories

Bluetooth Headset Battery Pack

13

Questions?

• Other Training Topics:

– Using Your iPad with an

Apple TV

– Training Topic of Your

Choosing

• Learn More about Your

Device on Yammer:

https://www.yammer.com/

vamobile