generations in the workforce.pptx
TRANSCRIPT
Generations
State Personnel Department
Agenda Objectives Your Generation Veterans Baby Boomers Generation X Generation Y Exercise: Generations BINGO! the Generation Gap Video: Generations Next Discussion/Overview Feedback & Evaluations
Learner Objectives Increase knowledge &
understanding of the four Generations in the Workplace.
Enhance comprehension of how generational differences affect people.
Acquire skills for intergenerational communication.
Develop skills for managing diverse working styles across Generations.
Defining your Generation
What is the most significant historical event of your life time?
Which leader or famous person defines your generation?
Veterans 1922-1945
Events & Experiences
Great Depression
New Deal
World War II
Korean War
Veterans 1922-1945
Values & Traitshard work
dedication & sacrifice
Honor
Discipline
Conformity
Veterans 1922-1945Communication Tips
Use inclusive language (ex: we, us)
Focus on words vs.body language
Ideal method is face to face or written communication
Use formal language
Veterans 1922-1945
Receiving Feedback No news is good news
Messages that Motivate 'Your experience is respected'
Corporate Tenure
Veterans want to know that their years of service have
been appreciated
Baby Boomers 1942-1953
Events & Experiences
Civil Rights
The Cold War
Space Race
Assassinations of JFK & MLK
Baby Boomers 1942-1953
Values & Traits
OptimismTeam orientation
InvolvementPersonal Gratification
Personal GrowthCareer Driven
Challenge & Choice
Baby Boomers 1942-1953
Communication Tips
utilize body language to communicatespeak in an open, direct styleanswer questions thoroughly
expect to be pressed for details
avoid controlling or manipulative language
present the options; show flexibility
use face to face communicationOr electronic methods
Baby Boomers 1942-1953
69% of Baby Boomers anticipate to work through their golden years.
Baby Boomers 1942-1953
Receiving Feedback
feedback annuallylots of documentation
Messages that Motivate
'You are valued. You are needed'
Corporate Tenure
wants to be rewarded for longevity & big on equity
Generation X 1966-1978
Events & Experiences
Challenger disaster
Operation Desert Storm
Energy Crisis
.com Boom
Y2K
President Clinton
Generation X 1966-1978
Values & TraitsDiversity
Pragmatism
Techno literacy
Fun & Informal
Self-reliance
Fiercely independent
Multi-task Masters
Work/Life Balance
Generation X 1966-1978 Communication Tips
learn their language & speak it
use e-mail as primary method of communicating
talk in short sound bytes
present the facts, use straight talk
ask them for their feedback
share information immediately & oftenfocus on an informal communication style
Receiving Feedback sorry to interrupt, but how am I doing?
Messages that Motivate 'Do it your way. Forget the rules.'
Corporate Tenure
rewards for longevity don't work; corporate hoppers
Generation X 1966-1978
Generation Y 1981 - 2000Events & Experiences
School shootings
Oklahoma City bombing
the birth of the Internet
Fall of the Berlin wall
Technology is considered necessity
Generation Y 1981 - 2000
Generation Y 1981 - 2000Values & Traits
Realism
Feel civic duty
Confident
Achievement oriented
Extreme Fun
Respect for diversity
Communal
Generation Y 1981 - 2000
Communication Tipsuse language to paint the
'picture' action verbs to challenge them
avoid talking 'down to'show respect to be respected
use e-mail & voicemail as primary methods
constantly seek their feedbackuse humor
encourage them to explore new options in problem solving
Generation Y 1981 - 2000
Generation Y 1981 - 2000
Generation Y 1981 - 2000
Receiving Feedback Feedback-on-Demand
Messages that Motivate
‘You are working with other bright, creative people'
Corporate Tenure
very loyal towards peoplelittle importance on longevity
Generations BINGO!
The Generations Gap
The Generations Gap
Veterans & Baby Boomers have a tendency not to question or challenge authority.
Generation X & Generation Y have been taught to speak up.
Generation X & Y’s love for electronic communication leaves active listening skills lacking.
The Generations Gap
Generation Y seen as ‘Trophy Kids’ wanting too many rewards & instant gratification
Generation X & Y’s casual dress may be mistaken for unprofessional or sloppy
The Workforce by age range
Where did the talent go? 78 million Boomers are nearing
retirement.
Generation X is only 48 million people in the workforce.
Generation Y must fill the gap.
Can we train Generation Y before all the Baby Boomers retire?
Video: Generation Next
The Y Challenge Successfully transfer knowledge &
Institutional wisdom.
Create incentives to keep Generation Y turnover minimal
Treat Generation Y with respect & feedback
Appreciate technology innovations Generation Y will bring.
Questions?
Training Evaluations
Generations in the Workplace
Facilitated by John F. Schaefer Indiana State Personnel Department Training
Division
[email protected] (317) 233-4722