general manager’s report - wssc water reports/m… · credit card payments received...

General Manager’s Report

May 16, 2012

Table of Contents

Products and Services Call Center............................................................................................................................1 Interactive Voice Response System (IVRS) ........................................................................1 Delinquent Accounts Chart ..................................................................................................2 Water Production Chart........................................................................................................3 Wastewater Treatment Chart................................................................................................3

Infrastructure Asset Management Biosolids Legislation and Regulation ..................................................................................4 Anaerobic Digestion and Combined Heat and Power Study ...............................................4 Water & Wastewater Permit Compliance ............................................................................4 Sewer System Overflows Chart ...........................................................................................5 Basement Backups Chart .....................................................................................................5 Water Main Breaks / Leaks by Pipe Material & Size ..........................................................6 Water Main Breaks / Leaks Reported by Age .....................................................................6 Water Main Breaks and Leaks Chart ...................................................................................7 Water Main Reconstruction Charts......................................................................................8 Sewer Main Repair & Replacement Charts .........................................................................9 Sewer Lateral Lines Charts ................................................................................................10

Workforce Management WSSC Succession Program ...............................................................................................11

Small, Local, Minority Business Enterprise Technology Updates...........................................................................................................12 Organizational Development .............................................................................................12 SLMBE Office Outreach ...................................................................................................12 SLMBE Subcontracting Plan Changes ..............................................................................13 SLMBE Dashboard ............................................................................................................15

Accomplishments and Community Outreach General Manager/CEO Receives Prestigious Environmental Award ................................17 Potomac River Contamination Exercise ............................................................................17 Prince George’s Civic Leadership Awards ........................................................................17 2012 Montgomery Serves Awards.....................................................................................17 WSSC Video Productions Win in International Awards Competition ..............................17 37th Annual NAACP Freedom Fund Dinner ......................................................................18 Community Outreach Events .............................................................................................18

Budget Report Budget Charts.....................................................................................................................22

i

Products and Services Call Center

In April 2012, the Call Center answered 73% of the 50,836 calls received. April’s answer rate was impacted by staff reductions. The Customer Relations Group (CRG) is currently using their most experienced agents to train the newly hired Call Center employees, which reduces the number of experienced agents answering the phones. CRG will be staggering lunch times so there is more phone coverage during the busy lunch hour, as well as suspending the ten-hour shifts, which will put more agents on the phone during the day. Ten of the new agents are scheduled to complete their training in May and should be taking calls by June 1, 2012. We expect the call answer rate to stabilize in June and possibly improve in July and August.

Percent of Calls Answered

73%75%81%84%83%86%88% 89% 87% 86%

0%

20%

40%

60%

80%

100%

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

FY 2011 FY 2012 Target

Interactive Voice Response System (IVRS) In April 2012, the IVRS processed 8,648 payments, for a total of $1,769,739.51. The average number of monthly payments processed through the IVRS for fiscal year-to-date 2012 is 8,173. In FY 2011, the average for the same period was 4,183.

FY 2012 IVRS Payments Received

-

500

1,000

1,500

2,000

2,500

3,000

3,500

4,000

4,500

5,000

5,500

6,000

6,500

7,000

7,500

8,000

8,500

9,000

9,500

10,000


Credit Card Payments Received Check-by-Phone Payments ReceivedDebit Card Payments Received # of Payments Received in FY 2011

1

Products and Services

FY 2012 Nov Dec Jan Feb Mar AprCommercial 867,133.66$ 820,912.19$ 874,558.12$ 870,104.08$ 1,078,814.50$ 1,036,574.36$ Government 189,789.79$ 184,735.41$ 345,903.10$ 90,666.28$ 93,591.37$ 194,464.20$ Multi‐Family Units 706,464.79$ 476,035.64$ 800,194.47$ 900,236.63$ 563,800.28$ 293,846.65$ Residential 6,079,438.23$ 6,514,355.98$ 5,940,909.02$ 5,390,547.64$ 5,393,468.79$ 5,606,269.21$ TOTAL 7,842,826.47$ 7,996,039.22$ 7,961,564.71$ 7,251,554.63$ 7,129,674.94$ 7,131,154.42$

Delinquent Accounts(Accounts are considered delinquent seventeen days beyond the due date)

TOTAL AMOUNT DUE ‐ ACTIVE & SUSPENDED ACCOUNTS(Montgomery and Prince George's Counties)

$‐$1$2$3$4$5$6$7$8$9

Nov Dec Jan Feb Mar Apr

In M

illions

Commercial Government Multi‐Family Units Residential

2

Products and Services

Wastewater Treatment(Includes wastewater treated at Blue Plains Facility)

0

25

50

75

100

125

150

175

200

225

250

Millio

n Ga

llons

Per

Day

FY 2011 Actual 174.277 179.366 173.181 183.206 180.357 180.752 175 185.108 206.065 198.169 186.311 169.772FY 2012 Actual 163.5 173.2 218.0 190.6 184.8 203.8 190.3 180.7 184.9FY 2012 Budget 214.5 214.5 214.5 214.5 214.5 214.5 214.5 214.5 214.5 214.5 214.5 214.5

July Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun

Water Production

0

25

50

75

100

125

150

175

200

225

250

Millio

n Ga

llons

per

Day

FY 2011 Actual 198.8 192.8 195.2 169.8 163.2 165.4 164.2 159.7 158.3 163.6 173.6 194.0 FY 2012 Actual 201.8 182.9 168.1 161.1 155.1 153.3 153.6 151.2 151.1 162.3FY 2012 Budget 170.0 170.0 170.0 170.0 170.0 170.0 170.0 170.0 170.0 170.0 170.0 170.0


3

Infrastructure Asset Management

Biosolids Legislation and Regulation Two biosolids bills were introduced to the Maryland General Assembly this year (SB594 and HB412) that would have affected winter application of biosolids. These bills were not passed. The Maryland Department of Agriculture (MDA) and the Maryland Department of the Environment (MDE) are expected to publish revised nutrient management guidelines and biosolids regulations, which are expected to have the same effect as the legislative bills that were defeated in the General Assembly. The majority of WSSC’s biosolids are currently land-applied in Virginia. The changes in the nutrient guidelines could affect the portion of biosolids applied in Maryland. Anaerobic Digestion and Combined Heat and Power Study On April 23, 2012, WSSC presented AECOM’s Anaerobic Digestion and Combined Heat and Power Study recommendations to representatives from the Montgomery County Department of Environmental Protection and Prince George’s County Department of Environmental Resources. The recommendations were also presented at the April 18, 2012 Commissioner meeting. Water & Wastewater Permit Compliance In the month of April there were zero violations for both drinking water quality permits and wastewater effluent permits.

4


Sewer System Overflows

0

5

10

15

20

25

30

# of S

SOs

FY 2012 Other 0 5 4 0 0 3 0 1 1 0FY 2012 Overflowing Manholes 14 14 11 11 6 24 15 10 18 8FY 2011 Actual 9 7 6 14 6 13 14 12 19 15 9 135-Year Avg. By Month 15 12 10 12 12 14 18 15 18 14 21 12

July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June

Please Note: "Other" includes clean outs, force mains, wastewater pumping station overflows, etc.

Basement Backups

0

50

100

150

Num

ber o

f Bac

kups

FY 2012 Svc Line (Laterals) 42 40 41 45 52 37 59 64 38 56FY 2012 Mainline 16 44 42 28 36 63 30 19 29 20FY'11 Actual 62 79 78 90 92 80 90 94 98 89 82 525-Year Avg. By Month 57 54 59 62 73 86 82 76 83 80 82 69

July Aug Sept Oct Nov Dec Jan Feb Mar Apr May June

5


There were 41 breaks and leaks reported in the month of April. The data shows that 73% of the breaks and leaks resulted from pipes made of cast iron material and 83% of the pipes were under 12 inches in diameter.

There were 41breaks and leaks reported in the month of April. The data shows that 68% of the breaks and leaks reported, occurred in pipes 25-50 years old.

41

3

28

10

-5

5

15

25

35

45

55

65

75

# of

Wat

er M

ain

Bre

aks

and

Leak

s

Total Breaks/Leaks

Water Main Breaks/Leaks by Pipe Age

Total Breaks/Leaks Under 25 Years 25-50 Years Over 50 Years

4130

101

34

7

-5

5

15

25

3545

55

65

75

# of

Wat

er M

ain

Bre

aks

and

Leak

s

Total By Material By Pipe Size

Water Main Breaks/Leaks by Material & Size

Total Breaksand Leaks

Cast IronDuctile IronAsbestos

Under 12"12" and Over

6


Water Main Breaks & LeaksBreaks and leaks for the reporting month are unconfirmed, pending field verification

0

100

200

300

400

500

600

700

# of

Bre

aks

& L

eaks

FY 2011 Actual 55 45 67 176 277 647 366 96 59 39 49 83FY 2012 Actual 59 84 97 160 187 227 301 84 55 415-Year Avg. by Month 53 57 82 186 265 411 394 206 63 47 42 54


7


Cumulative Water Main Reconstruction Completed

0

5

10

15

20

25

30

35

40

45

50

Cum

ulat

ive #

of M

iles

Miles Constructed 2.29 6.99 11.12 16.52 19.92 21.93 27.62 33.52 40.49 46.50FY 2012 Goal - Cumulative 4.6 9.2 13.8 18.4 22.4 23.4 23.9 24.4 27.4 31.8 36.4 41

Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun

Water Main Reconstruction Completed

0

1

2

3

4

5

6

7

8

# of M

iles

Contract Work 1.48 3.35 2.84 3.95 1.76 1.39 4.58 4.47 5.21 4.90In-House Work 0.81 1.35 1.29 1.45 1.64 0.62 1.11 1.43 1.76 1.11FY 2012 Goal - Monthly 4.6 4.6 4.6 4.6 4.0 1.0 0.5 0.5 3.0 4.4 4.6 4.6

Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun

8


Sewer Main Repair & Replacement Completed

0.00

2.00

4.00

6.00

# of

Mile

s

Grouting/Point Repairs 0.20 0.70 1.33Main Line Bursting 0.17 0.13 0.04 0.05 0.00 0.00 0.06 0.00 0.00 0.00Main Line Lining 1.44 2.11 1.02 3.69 0.73 3.51 1.53 2.62 2.76 3.55Main Line Replacement 0.00 0.25 0.01 0.00 0.24 0.01 0.36 0.16 0.62 0.23FY 2012 Goal - Monthly 2.9 2.9 2.9 2.9 2.9 2.9 2.9 2.9 2.9 2.9 2.9 2.9

July Aug* Sept Oct Nov Dec Jan Feb Mar Apr May Jun

Cumulative Sewer Repair & Replacement Completed

0

5

10

15

20

25

30

35

Cum

ulat

ive

# o

f Mile

s

Sewer Main - Cumulative 1.61 4.10 5.17 8.91 9.88 13.40 15.35 18.33 22.41 27.52FY 2012 Goal - Cumulative 2.9 5.8 8.7 11.6 14.6 17.5 20.4 23.3 26.2 29.1 32.0 34.9


9


Sewer Lateral Lines Completed

0

0.5

1

1.5

2

2.5

# Mile

s Com

plet

ed

Lateral Line Completed 0.67 0.5 0.26 1.59 1.59 1.34 1.07 1.12 0.94 0.58FY 2012 Goal - Monthly 0.42 0.42 0.42 0.42 0.42 0.42 0.42 0.42 0.42 0.42 0.42 0.42


Cumulative Lateral Lines Completed

0

2

4

6

8

10

12

Cum

ulat

ive #

of M

iles

Lateral Line - Cumulative 0.67 1.17 1.43 3.02 4.61 5.95 7.02 8.14 9.08 9.66FY 2012 Goal - Cumulative 0.4 0.8 1.2 1.7 2.1 2.5 2.9 3.3 3.7 4.2 4.6 5.0


10

Workforce Management

WSSC Succession Program WSSC’s first official Succession Program is up and running. In March the program was opened to employees for self-nomination. Thirty employees applied for six of the eight targeted positions. On April 13, 2012 five of the fourteen eligible nominees were accepted into the new Succession Program. On April 18, 2012, an orientation was held for the first Succession Pool. The participants were provided with an overview of their roles and responsibilities, the competency maps for their targeted positions, and the program next steps. Each participant was assigned an Employee Development Specialist to guide them throughout the Program. In a few months the participants will also be assigned a coach and will select a mentor for their development journey.

11

Small, Local and Minority Business Enterprise

Technology Implementation On May 8, 2012, a quality assurance meeting was held to review the process by which the Prism System is currently configured to ensure all of the automated phases of certification, contracts and vendor management have been properly incorporated. Organizational Development NextGen Consulting was selected to conduct the Workforce Assessment Study for the SLMBE Office. The project team conducted a pre-mobilization meeting with NextGen on April 30, 2012 to prepare for the official project kick-off. The project is expected to be completed by July 31, 2012. SLMBE Office Outreach

Women Business Owners (WBO) of Montgomery County Breakfast On April 4, 2012, the SLMBE Office attended the WBO of Montgomery County Business & Breakfast outreach event in Rockville, MD. WBO of Montgomery County provides support and networking for women business entrepreneurs by giving them the tools to help manage and grow their businesses. 11th Annual City of Baltimore Procurement and Outreach Fair On April 5, 2012, the SLMBE Office attended and exhibited at the 11th Annual City of Baltimore Procurement and Outreach Fair that was hosted by the Mayor's Office of Minority and Women-Owned Business Development. Approximately 200 firms were in attendance. WOL’s 1450 AM News Talk show on “Thornton Business Hour” On April 11, 2012, the SLMBE Office Director participated in a follow-up to the December 21, 2011 WOL interview to provide strategies on contracting opportunities with WSSC. Industry trends targeting small and minority entrepreneurs, and information on how the new WSSC MBE and SLBE Programs benefit the business communities in Prince George’s and Montgomery counties were also discussed. Appendix A and Good Faith Efforts Training On April 17, 2012, the SLMBE Office hosted its monthly workshop, “Understanding the SLMBE Appendix A for MBE/SLBE/SLMBE Participation and the Good Faith Efforts Guide Training Course.” This training course will help vendors/suppliers understand the information presented in Appendix A and how to prepare their response to the requested participation goals/requirements. Approximately thirty vendors attended the workshop. 22nd Annual OSDBU Procurement Conference On April 19, 2012, the SLMBE Office exhibited at the 2012 22nd Annual Office of Small and Disadvantaged Business Utilization (OSDBU) Procurement Conference in Washington D.C. The SLMBE Office participated in a full day of exhibiting and matchmaking. This national Conference helps cultivate business partnerships between the Federal Government, prime contractors and small, minority and veteran-owned firms.

12


WBO of Montgomery County: Business-To-Business Networking Event On April 19, 2012, the SLMBE Office attended the Women Business Owners of Montgomery County: Business-To-Business Networking Event in Gaithersburg, MD. Approximately fifty woman business owners were in attendance. SymTrac™ TrainingOn April 24 and 25, 2012, the SLMBE Office presented training for both internal and external stakeholders on how to best utilize and operate SymTrac™ so that they can effectively monitor and track contract performance and payments. Radio-One Baltimore Minority Business Exchange On April 25, 2012, the SLMBE Office exhibited and the SLMBE Director participated on a panel of experts that assisted business owners on “How to Secure a Government Contract.” The event was held at the Reginald F. Lewis Museum, located in Baltimore, MD. The highlights included: speed networking, elevator pitches and special remarks by Special Secretary Zenita Hurley from the Governor’s Office of Minority Affairs and Raymond Skinner, Secretary of Housing and Community Development. Center for Minority Business Development 2012 MBE Procurement and Business Development ConferenceOn April 26, 2012, the SLMBE Office, SSMO and the Infrastructure Systems Group attended and participated in the Center for Minority Business Development’s (CMBD) 2012 Procurement and Business Development Conference. The Conference was held at Camelot by Martin’s, located in Upper Marlboro, MD. This one-day Conference provided each attendee with an opportunity to collaborate with decision-makers; learn about upcoming procurement opportunities; and to network with other like-businesses. The day began with two roundtable discussions – the MBE Procurement Roundtable and the MBE Business Development Roundtable. Remarks were given by Maryland’s Lieutenant Governor Anthony Brown, County Executive Rushern Baker, and the President of Prince George’s Community College, Dr. Charlene Dukes. The Conference concluded with a roundtable discussion that focused on lessons learned and a road map for success. SLMBE Subcontracting Plan Changes On March 23, 2012, the Acquisition Office received a request from Miller Pipeline, a majority–owned firm, located in Indianapolis, IN, to modify the subcontracting plan for Contract No. CI4925D08, for Sewer Main Lining Northwest Branch Basin. The estimated contract value is $3,054,602, of which Miller has proffered 21.92% to SLBE firms. Miller requested to add LMK Pipe Renewal, LLC, a majority-owned firm located in Fort Lauderdale, FL. LMK will provide a pilot program for WSSC to install a new type of intensive seal. Miller has proffered 1.4% subcontracting to LMK. According to SymTrac™, Miller has been paid $1,343,092.00, of which 36.03% ($483,902.25) has been paid to its SLBE subcontractors. After careful review the SLMBE Office concurred with the addition of LMK.

13


On March 22, 2012, the Acquisition Office received a request from Fort Myer Construction Corporation to add subcontractor, Twitty Tree, a majority-owned firm located in Capital Heights, MD to their current subcontracting plans for the following Contract Nos.: LC5222A11, LC5267A11 and LC5365A12. Fort Myer Construction Corporation, a certified-MBE firm with the Maryland/District of Columbia Minority Supplier Development Council (MD/DC MSDC #MD1469, Hispanic-Owned), located in Washington, DC, was awarded the contracts in the cumulative amount of $2,208,055.00, of which 44% subcontracting was proffered to SLMBE firms and 2.5% was proffered to majority firms. Twitty Tree will provide tree removal and stump grinding. After careful review, the SLMBE Office concurred with the addition of Twitty Tree. On April 10, 2012, the SLMBE Office received a request from Fort Myer Construction Corporation to add V. Fernandes Construction Company and AM-Liner East, Inc. to Contract No. BRCR5168A11, for Knox Road West Water Main Replacement. The original contract contained a 20% Small Local Business Enterprise (SLBE) subcontracting requirement. Fort Myer Construction Company, a certified-MBE firm with the Maryland/District of Columbia Minority Supplier Development Council (MD/DC MSDC #MD1469, Hispanic-Owned), located in Washington, DC, was awarded the original contract in the amount of $2,099,769. Fort Myer proffered 20% SLBE subcontracting to Grade Line Engineering, a SLBE firm located in Gaithersburg, MD. Fort Myer has proffered 4.9% SLMBE subcontracting to V. Fernandes and 20.8% subcontracting to Am-Liner East. V. Fernandes Construction, an approved SLBE firm and certified-MBE firm (MDOT# 04-265 Hispanic American), located in Silver Spring, MD will replace/install hydrant, water house connections and meter settings. AM-Liner East, Inc., a majority-firm, located in Berryville, VA, will furnish and install sewer line and laterals. According to SymTrac™, 65.11% ($273,423.84) has been paid to Grade Line Engineering & Construction, LLC. After careful review, the SLMBE Office concurred with the addition of V. Fernandes and AM-Liner East, Inc.

14

WSSC SLMBE DASHBOARDApril 2012

Contracting Area *Total MBE% WBE $ MBE $ Majority $ Totals8% 4,899$ 9,064$ 166,708$ 180,672$

29% 1,998,343$ 1,587,940$ 8,862,432$ 12,448,715$ 20% -$ 35,324$ 145,561$ 180,885$ 0% -$ -$ 18,100$ 18,100$ 28% 2,003,242$ 1,632,328$ 9,192,802$ 12,828,372$

*Total MBE% and MBE$ includes MBE and WBE payments.

*Total MBE% WBE $ MBE $ Majority $ Totals0% -$ -$ -$ -$ 0% -$ -$ 50,757$ 49,950,332$

100% -$ 42,000$ -$ 42,000$ 0% -$ -$ -$ -$ 0% -$ 42,000$ 50,757$ 49,992,332$

*Total MBE% and MBE$ includes MBE and WBE awards

April 2012 March 2012FYTD 2012

SLMBE % of YTD

RegisteredTotal Vendors 123 120 1,304 100%

Total SLMBE Vendors 13 13 303 23%

Total MBE Only Vendors 13 13 193 15%

Total SLBE Only Vendors 0 0 116 9%

0 0 6 0%Total Combo MBE/SLBE Vendors

Payments to SLBE FirmsFiscal Year-to-Date

Registered Vendors

Awards to SLBE FirmsFiscal Year-to-Date

Construction ServicesGoods & Services

Contracting Area

Totals

Note: Prime SLBE awards only (Subcontract SLBE awards will be reported in future Dashboards.) Majority refers to approved SLBEs that have not been identified as either a MBE or WBE. The SLBE Program is a race/gender neutral Program.

CENTRALIZED BIDDER REGISTRATION (CBR)

SLBE PAYMENT AND AWARD DATA

A/E Services

Professional Services

Construction Services

A/E Services

Note: Majority refers to approved SLBEs that have not been identified as either a MBE or WBE. The SLBE Program is a race/gender neutral Program.

Goods & ServicesProfessional Services

TotalsApril FY'2012 YTD SLBE payments are less than April FY'2011 YTD ($12.9 M) SLBE payments by $100 K. April FY'2012 YTD SLBE validated subcontracting payments: $11,503,259 Construction; $144,029 A/E Services; $56,564 Goods & Services; $15,450 ProfessionalServices .

CBR vendor registration began officially on December 3, 2007. As of April 30, 2012, the total number of registered firms in the CBR was 4,735 and the total number of SLMBE firms registered in the CBR was 755.

Of the April FY'2012 SLBE awards, $92,757 was awarded under the SLBE Sheltered Market Program. As of April FY'2012 YTD the Total SLBE Subcontract Awards are $49,899,575.

15

WSSC SLMBE DASHBOARDApril 2012

Contracting Area Goal M/WBE$** M/WBE%** MBE $ WBE $ Majority $A/E Services 24% 12,160,403$ 35% 10,637,301$ 1,523,102$ 31,085,542$ Construction Services 20% 10,964,358$ 9% 9,314,991$ 1,649,367$ 109,835,384$ Goods and Services 28% 49,880,986$ 43% 31,948,485$ 17,932,501$ 77,829,043$ Professional Services 20% 4,001,270$ 20% 2,275,835$ 1,725,434$ 18,160,533$

Totals 26%† 77,007,017$ 27% 54,176,612$ 22,830,404$ 236,910,502$ Total of ALL Payments 313,917,519$

†Annual MBE payment objectives

**M/WBE includes Certified-MBE and WBE firms (displayed for reporting purposes only.)

MBE% WBE MBE Majority Total25% 375,000$ 15,841,900$ 48,730,217$ 64,947,117$ 10% -$ 40,636,748$ 352,362,556$ 392,999,304$ 41% 5,859,427$ 39,963,753$ 66,179,256$ 112,002,436$ 34% -$ 2,694,101$ 5,137,613$ 7,831,714$ 18% 6,234,427$ 99,136,502$ 472,409,642$ 577,780,571$

Total M/WBE 105,370,929$

*MBE and WBE award dollars include Prime and Subcontract award dollars. Majority award dollars are adjusted to exclude amount proferred to sub-

contractors.

Note: Majority Prime Award Dollars - Subcontract Award Dollars proferred to M/WBE = Majority$. M/WBE Prime Award Dollars + Subcontract Award

Dollars proferred to M/WBE = M/WBE$.

Contracting AreaA/E ServicesConstruction ServicesGoods & ServicesProfessional ServicesTotals

Summary - Payments to MBE Firms

Fiscal Year-to-DateSummary - MBE Award Dollars*

Note: M/WBE$ (excluding subcontract payments) + Majority$ = Total Payments. The total M/WBE$/Total Payments = Total M/WBE%

Fiscal Year-to-Date

MBE PAYMENT AND AWARD DATA

Fiscal YTD Total M/WBE Payments are more than the same period last year by $21.3 M (April FY'2011YTD Total M/WBE Payments were $55.7 M). A/E Services M/WBE YTDTotal Payments are more than the same period last year by $4.8 M (A/E Services FY'2011 M/WBE YTD Total Payments were $7.3 M); Construction M/WBE YTD Total Payments are less than the same period last year by $1M (Construction FY'2011M/WBE YTD Total Payments were $11.9 M); Goods and Services M/WBE YTD Total Payments are more than the same period last year by $14.6 M (Goods and Services FY'2011 M/WBE YTD Total Payments were $35 M); and Professional Services M/WBE YTD Total Payments are more than the same period last year by $2.9 M (Professional Services FY'2011 M/WBE YTD Total Payments were $1 M). FISCAL YTD VALIDATED MBE SUBCONTRACT PAYMENTS: $8,033,098 in A&E payments; $4,025,710 in Construction payments; $12,430,878 in Goods and Services payments; and $2,048,381 in Professional Services payments.

MBE Subcontract Awards: $11,390,306.27 to A&E; $24,565,484.83 to Construction; $8,279,102.76 to Goods and Services; and $803,840.94 to Professional Services. Fiscal YTD Total Contract Award Dollars are more than the same period last year by $342 M (April FY'2011 YTD Total Contract Award Dollars $235 M). The total MBE Contract Award Dollars Fiscal YTD is $35.4 M more than the same period last year (April FY'2011YTD Total MBE Contract Award Dollars $70M). Monthly, the contract award dollars are audited to ensure contract award dollars are accurately reported in the four board contracting areas.

16

Accomplishments and Community Outreach

General Manager/CEO Receives Prestigious Environmental Award Jerry N. Johnson was presented with the 2012 National Environmental Achievement Award on April 24, 2012 by the National Association of Clean Water Agencies. The award signifies recognition of outstanding contributions to environmental protection and wastewater management. Potomac River Contamination Exercise

On April 10, 2012, WSSC conducted a debrief, and evaluated its performance following the April 2-4, 2012 Regional Potomac River Contamination Exercise. Overall, our response protocols and communication worked well. A regional performance evaluation of the exercise is scheduled for May 30, 2012. Prince George’s Civic Leadership Awards On April 11, 2012, Vice-Chair Lawson, Commissioners Hartwig-Davis and Jones, and four WSSC staff members attended the seventh annual Prince George’s County Civic Leadership Awards in College Park. Ten community leaders and organizations were honored by The Community Foundation for Prince George’s County for their community service efforts. WSSC participated as one of the event sponsors. 2012 Montgomery Serves Awards On April 30, 2012, General Manager/CEO Jerry N. Johnson attended the 2012 Montgomery Serves Awards with Commissioners Gene Counihan, Adrienne Mandel and other WSSC staff. The event recognizes the dedication of individuals, businesses and others who strive to make a difference in Montgomery County. WSSC participated as one of the event sponsors. WSSC Video Productions Win in International Awards Competition The Hermes Creative Awards 2012 were announced on May 1, 2012, honoring WSSC with two Platinum awards, two Gold awards and two Honorable Mention awards. Hermes Creative Awards is an international competition for creative professionals involved in the conception, writing and design of traditional and emerging media. Hermes Creative Awards recognizes outstanding work in the industry while promoting the philanthropic nature of marketing and communication professionals. The awards are administered by the Association of Marketing and Communication Professionals (AMCP).

The videos that received the awards are:

• Platinum Awards- Mobile App I and Mobile App II • Gold Awards - Can the Grease PSA 2011 and The Feasty Boys Can the Grease PSA • Honorable Mention Awards - How to Check for Toilet Leaks and How to Properly Clean

an Outdoor Grease Interceptor

17


37th Annual NAACP Freedom Fund Dinner WSSC participated as a sponsor in the 37th Annual NAACP Freedom Fund Dinner, hosted by the Montgomery County Branch, on Sunday, May 6, 2012 at the Bethesda Marriott Conference Center. Nearly 300 individuals attended the annual dinner, including WSSC Commissioners Mandel and Counihan. WSSC received a special recognition for its sponsorship, which demonstrated our commitment to supplier diversity and the community. The dinner included remarks from Lt. Governor Brown and County Executive Leggett, award of NAACP Scholarships to six high school students, and the recognition of community activists and business leaders: Gladys Young received “The President’s Award;” and Arthur Williams and James Offord each received “The Unsung Hero Award.” Community Outreach Events April 19, 2012 Lyttonsville Depot Clean Up Silver Spring, MD

WSSC staff volunteered their lunch time to pick up trash near their depot on Lyttonsville Road as part of WSSC’s environmental stewardship initiative.

April 20, 2012 School Earth Day Presentations Various locations

WSSC staff provided presentations to six different schools as part of their Earth Day celebrations.

April 21, 2012 Riverdale Community’s Stream Clean Up Riverdale, MD

WSSC staff represented the Commission at the Riverdale Community’s Stream Cleanup at William Wirt Middle School. WSSC also had a table at the Anacostia Watershed Society’s (AWS) Rally to celebrate the cleanups along the Anacostia River and contributed other resources as well. AWS President Jim Foster sent a letter expressing his appreciation for WSSC’s involvement.

Scott’s Cove Clean Up Laurel, MD WSSC staff worked with University of Maryland’s CIVICUS students along with five members of the community to help prepare Scott’s Cove for 75 volunteers who turned out on April 22, 2012 to plant 150 seedlings, 50 native plant bulbs and 25 plants to attract beneficial insects to help keep down the population of non-beneficial insects impacting the new trees. Volunteers also strengthened the fences of the three native plant gardens, mulched the existing seedlings and cut overgrown grass in the enclosures.

Triadelphia Recreation Area Clean Up Brookeville, MD WSSC staff organized a clean up for sixty students and their fathers from Good Counsel High School in Olney to pick up trash and remove invasive weeds at the Triadelphia Recreation Area.

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April 26, 2012 Baltimore County Reservoir Tour Baltimore County, MD WSSC toured the area around the Liberty Reservoir to get a better

understanding of the watershed reforestation study that’s underway. Baltimore City’s Bureau of Water and Wastewater has partnered with the Maryland Department of Natural Resources on a study to measure reforestation efforts at Prettyboy and Liberty Reservoirs. Like WSSC, they are dealing with the impacts of deer, invasive weeds and public use and are trying to find ways to create a better forest buffer around their watersheds.

Earth Day Expo Silver Spring, MD

WSSC staff participated in the U.S. Department of Health and Human Service’s Earth Day Expo on their campus in Silver Spring. The expo fell on “Take Your Child to Work Day” which allowed WSSC the opportunity to promote careers within the water industry.

April 28, 2012 Seneca WWTP Annual Open House Germantown, MD

The Seneca WWTP Annual Open House was an enormous success. A record 190 visitors toured the plant.

Housing Fair Gaithersburg, MD

WSSC staff participated in the Montgomery County Housing Fair and Financial Fitness Day at Bohrer Park, Summit Hall Farm. WSSC provided information on how residents can reduce their water and sewer bills as well as Can the Grease information.

Healthy Kids Day Silver Spring, MD

WSSC staff participated in the YMCA’s Healthy Kids Day, promoting how water is a key element in a healthy lifestyle.

Mount Rainier’s Clean Up Mount Rainier, MD

WSSC provided the city with bags and other materials to be used as part of their beautification efforts.

Brown’s Bridge Recreation Area Clean Up Silver Spring, MD

WSSC staff organized 15 community members and a troop of seven Daisies (young Girl Scouts) to pick up trash at Brown’s Bridge Recreation Area.

Scotts’s Cove Clean Up Laurel, MD

WSSC staff organized for Girl Scout Troop 2009 of Hammond Elementary School in Laurel to pick up trash at Scott’s Cove Recreation Area.

April 29, 2012 Paws in the Park Gaithersburg, MD

WSSC staff was on hand for PAWS in the Park, sponsored by the Montgomery County Humane Society and the City of Gaithersburg. WSSC provided a variety of outreach information to our customers as well as water.

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May 1, 2012 Mentees Visit WSSC Laurel, MD

A group of African-American and Hispanic students from Martin Luther King, Jr. Middle School in Beltsville, who are mentored by WSSC employees, took a field trip to the RGH to learn about careers in the water industry.

May 5, 2012 G. James Gholson Middle School Resource Fair Landover, MD WSSC staff participated in the G. James Gholson Middle School’s Resource Fair, providing parents with materials to teach their children about water, water treatment and wastewater treatment.

WSSC’s Third Annual Warbler Day Dayton, MD WSSC staff along with the Howard County Bird Club hosted the annual event at the Pig Tail Recreation area, which has two different types of forests, bringing a wide variety of songbirds and warblers.

May 5, 2012 WSSC’s Native Tree Tour Brookville, MD This event is usually held in the fall at the Greenbridge Recreation Area. The spring variation of this event highlighted the flowering mountain laurel trees and the native azaleas that are blooming.

May 6, 2012 Water Station Donation Takoma Park, MD WSSC staff provided a water station for the Takoma Park Safe Routes to Schools 5K Run.

Riverdale Arts Festival Riverdale, MD

WSSC staffed a booth at the Riverdale Arts Festival and promoted the many services we provide to our customers.

Invasive Weed Removal Brookeville, MD

WSSC staff sponsored an invasive weed removal effort at Triadelphia Recreation Area in support of the Franklin Tree.

May 11, 2012 Career Presentation Aspen Hill, MD

WSSC staff made a presentation about careers in the water industry to students at Strathmore Elementary School.

May 12, 2012 Water Station Donation Upper Marlboro, MD

WSSC staff provided a water station for the Maryland Crime Victims’ Resource Center’s Annual Ceremony of Remembrance to honor victims of homicide.

Protective Shelters for Young Trees Brookeville, MD

WSSC staff worked with the Maryland-National Capital Park and Planning Commission and the Izaak Walton League-Wildlife Achievement Chapter to put protective shelters around young trees along Reddy Branch in Brookeville to avoid deer from eating and destroying them. Reddy Branch is a major tributary of the Hawlings which is a key source of sediment into WSSC’s Rocky Gorge Reservoir.

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Budget Report

Monthly Status Report –March 2012 See attached report.

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Budget Report

Operating Revenues

$0

$10,000

$20,000

$30,000

$40,000

$50,000

$60,000


$ In

Thou

sand

s

FY 2012 Actual FY 2011 Actual FY 2010 Actual

Operating Expenses

$0

$10,000

$20,000

$30,000

$40,000

$50,000

$60,000

$70,000


$ In

Thou

sand

s

FY 2012 Actual FY 2011 Actual FY 2010 Actual

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Budget Report

Cumulative Water/Sewer Net Revenue

0

10

20

30

40

50

60

Sept Oct Nov Dec Jan Feb Mar Apr May June

(in m

illio

ns)

FY 2010 Actual FY 2011 Actual FY 2012 Actual FY 2012 Projected

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general manager’s report - wssc water reports/m… · credit card payments received...

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