general manager’s report · 2015-08-14 · 1553 15. small, local and minority business enterprise...

General Manager’s Report

August 19, 2015

Table of Contents

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Products and Services Contact Center Operations ................................................................................................... 1 Interactive Voice Response System (IVRS) ........................................................................ 1 Delinquent Accounts Chart .................................................................................................. 2 Water Production Chart ....................................................................................................... 3 Wastewater Treatment Chart ............................................................................................... 3

Infrastructure Asset Management Water & Wastewater Permit Compliance ............................................................................ 4 WSSC Emergency Preparedness Tabletop Exercise ........................................................... 4 Olney SSO – Force Main Failures ....................................................................................... 4 Hot Weather Load Curtailments .......................................................................................... 4 Sewer System Overflows Chart ........................................................................................... 5 Basement Backups Chart ..................................................................................................... 5 Water Main Breaks / Leaks by Pipe Material & Size Chart ................................................ 6 Water Main Breaks / Leaks Reported by Age Chart ........................................................... 6 Water Main Breaks and Leaks Chart ................................................................................... 7 Water Main Reconstruction Charts ..................................................................................... 8 Sewer Main Repair & Replacement Charts ......................................................................... 9 Sewer Lateral Lines Charts ................................................................................................ 10

Budget Budget Charts .................................................................................................................... 11

Workforce Management Vacancies vs. Active Recruitments Chart .......................................................................... 12 Recruitment – June 2015 Average Time to Fill Vacancies Chart ..................................... 13 Recruitment – Cumulative Average Year-to-Date time to Fill Vacancies Chart .............. 14 Voluntary and Involuntary Separations Chart ................................................................... 14 Eligible Retirements Chart ................................................................................................. 15 Retirement Eligibility Projections Chart ............................................................................ 15

Small, Local, Minority Business Enterprise Disparity Study .................................................................................................................. 16 SLMBE Outreach .............................................................................................................. 16 SLMBE Dashboard ............................................................................................................ 17

Accomplishments and Community Outreach Water Engineering and Management Certificates ............................................................. 19 NFBPA CIO Tech Symposium ......................................................................................... 19 Media Coverage – Water and Sewer Main Breaks ............................................................ 19 Geocaching ........................................................................................................................ 19 Prince George’s County Back-to-School Fair ................................................................... 20 Videographer Awards ........................................................................................................ 20 Community Outreach Events ............................................................................................. 20

Products and Services Contact Center Operations In July 2015, the Contact Center answered 90% (57,281) of the 63,783 calls received. This compares to 83.6% for the same period in FY 2015 and 89% in FY 2014.

Interactive Voice Response System (IVRS) In July 2015, the IVRS processed 12,477 payments, for a total of $2,562,614, compared to 10,262 payments in July 2014.

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Products and Services

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

Total Government 1,433,484.99$ -$ -$ -$ -$ -$ -$ -$ -$ -$ -$ -$ Commercial 1,274,605.21$ Multi-Family Units 390,658.17$ Residential 8,667,451.52$ TOTAL FY 2016 11,766,199.89$ -$ -$ -$ -$ -$ -$ -$ -$ -$ -$ -$ FY 2014 8,744,971.79$ 8,026,061.98$ 8,294,378.68$ 8,467,200.55$ 8,364,636.86$ 9,623,591.51$ 9,807,054.78$ 9,158,141.66$ 8,741,556.03$ 7,871,618.75$ 7,600,456.06$ 10,757,697.10$ FY 2015 9,989,683.50$ 9,354,541.08$ 9,589,551.52$ 9,566,084.14$ 9,114,465.72$ 10,507,512.64$ 10,989,394.04$ 10,892,059.19$ 9,985,262.71$ 10,239,542.18$ 10,445,070.18$ 11,499,519.96$

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Products and Services

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Infrastructure Asset Management

Water & Wastewater Permit Compliance In the month of July there were zero violations for both drinking water quality permits and wastewater effluent permits. WSSC Emergency Preparedness Tabletop Exercise On July 14, 2015, the Internal Security Task Force (ISTF) conducted a Tabletop Emergency Preparedness Exercise centered around a disruption to one of our critical facility’s electrical supply. Key WSSC staff interacted with representatives from PEPCO to identify existing collaborative measures available and potential mitigation efforts that could improve power reliability. Olney SSO – Force Main Failures Two SSOs occurred in July following two separate failures of a 20-inch pressurized sewer main in Olney. Between July 28 and 30, 2015, approximately one million gallons of wastewater was discharged into James Creek, which ultimately flows into the T. Howard Duckett Reservoir through the Hawlings River. On July 30, 2015, WSSC closed the Brown’s Bridge Recreational area for 30 days and continues to collect samples at locations along the impacted waterways to determine when the area can be reopened for recreational use. There was no impact on the drinking water quality or on the treatment process required at Patuxent Plant. Hot Weather Load Curtailments During the month of July there were several hot weather days that prompted voluntary electrical load curtailment requests of WSSC’s Potomac WFP from Pepco. During these events, the Potomac staff, in a coordinated effort with the Systems Control Group, reduced the electric load during the critical daily period to a level below the firm service level of 6,000 kW. Compliance with these voluntary requests will ultimately pay dividends in lowered future electric rates for the Potomac Plant, which uses as much as one-third of the total electric power consumed by the Commission.

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There were 64 breaks and leaks reported in the month of July. The data shows that 75 percent (48) of the breaks and leaks resulted from pipes made of cast iron material and 80 percent (51) of the pipes were less than 12 inches in diameter.

There were 64 breaks and leaks reported in the month of July. The data shows that 47 percent (30) of the breaks and leaks reported, occurred in pipes 25-50 years old.

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Budget Report

June 2015 financial information, including the June Monthly Status Report, is not available this month due to year-end closings and the performance of the annual audit.

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Workforce Management

Vacancies vs. Active Recruitments There were 164 total vacancies across the Commission at the end of June 2015. Seventy percent (115) of these positions are actively being recruited.

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

Total Vacancies 146 158 169 171 174 185 177 174 169 166 173 164Active Recruited Vacancies 81 82 95 100 100 118 93 104 121 112 112 115Recruited Vacancies On Hold 5 5 6 6 0 2 7 4 3 1 2 5Not Recruited Vacancies 60 71 68 65 74 65 77 66 45 53 59 44% Active Recruited Vacancies 55% 52% 56% 58% 57% 64% 53% 60% 72% 67% 65% 70%% Recruited Vacancies On Hold 3% 3% 6% 4% 0% 1% 4% 2% 2% 1% 2% 4%% Not Recruited Vacancies 41% 45% 40% 38% 43% 35% 44% 38% 27% 32% 34% 27%FY 15 Authorized Positions 1729 1729 1729 1729 1729 1729 1729 1729 1729 1729 1729 1729

FY 2015 Vacancies vs. Active Recruitments

Note: The Human Resources Office places a position ‘on hold,’ with manager notification, for various reasons. Most often, positions are placed on hold due to inactivity. Hiring managers are given 30 days to act upon candidate lists provided for their jobs. The position is placed on hold until the hiring manager is ready to begin the process.

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Recruitment – June 2015 Average Time to Fill Vacancies The average time to fill the eighteen positions in June was 44 days, which includes an average of 41 days with hiring managers, an average of three days with HR, as well as the time it takes for an applicant to make a decision to accept or decline an offer.

Three Meter Reader positions were filled in June 2015. These positions are “continuous” hires. The time to fill these positions is not applicable because there is no start date for the posting of these positions. Below is a summary for the positions that took over 90 days to fill:

• Accounting Analyst/Revenue – TTF was 93 days. Hiring activity for this position was

delayed due to the electronic data interchange bank implementation project and time needed for e-permitting assistance.

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Recruitment – Cumulative Average Year-to-Date Time to Fill Recruited Vacancies Twenty-one positions were filled in the month of June 2015. The cumulative average time to fill for FY 2015 was 61 days.

Voluntary and Involuntary Separations In June 2015, there were eleven separations comprised of five retirements, four other voluntary separations, and two involuntary separations.

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Eligible Retirements

Retirement Eligibility Projections As of June 2015, 54% of WSSC employees are eligible to retire in five years, including full and early retirement.

Eligible Now Eligible Within 1 YearEligible Within 3

YearsEligible Within 5

YearsFull Retirement 85 122 223 347Early Retirement 542 552 541 492Full Retirement % 5.5% 7.9% 14.4% 22.3%Early Retirement % 34.9% 35.5% 34.8% 31.7%Total WSSC Workforce

June

201

5

1553

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Small, Local and Minority Business Enterprise Office

Disparity Study The Disparity Study Data Task Force is actively engaged in the process of collecting the requested data for the Disparity Study and continues to be on target with providing the information to the study vendor. Public meetings will be held to collect anecdotal and other vendor community information on September 24, 2015 at Montgomery Community College from 10 a.m. to 12 p.m. and Prince George’s Community College from 6 p.m. to 8 p.m. An additional public meeting will be held at WSSC’s RGH building in the Commissioners’ Auditorium on October 22, 2015 from 10 a.m. to 12 p.m. SLMBE Office Outreach WSSC participated in the following special outreach events in an effort to increase vendor participation in WSSC’s solicitations: • On July 7, 2015, the SLMBE and Procurement Offices, Production Team and the Project

Delivery Group hosted and facilitated a targeted outreach event for the Piscataway Bio-Energy Program Management contract at WSSC’s headquarters in Laurel, Maryland. This event provided attendees with an overview of the SLMBE Program and the Bio-Energy Program contract and subcontracting opportunities. In addition, WSSC’s Energy Manager, Robert Taylor, provided information about WSSC’s Energy Performance contracts, Solar Photovoltaic Power Purchasing Agreement, Wind Power and contracting opportunities related to these efforts. The event included matchmaking opportunities for prospective sub-consultants. There were approximately 45 vendors that attended the event.

• On July 30, 2015, the SLMBE Office attended the Women President’s Educational

Organization (WPEO) Annual Access Reception hosted by Capital One in McLean, Virginia. This networking event provided an opportunity for women business owners to build relationships with public and private companies and discuss contracting prospects. There were approximately 75 attendees.

• On July 30, 2015, the SLMBE Office attended the American Association of Blacks in Energy

Networking event at the Four Seasons Hotel in Baltimore, Maryland. This event provided an opportunity for African Americans and other minorities working in the energy industry to discuss issues and developments that affect regulation, energy policies, research and development, and environmental issues. In addition, it provided attendees with the opportunity to discuss contracting opportunities in Maryland and Washington, D.C. There were approximately twenty attendees.

• On July 30, 2015, the SLMBE Office attended the Minority Business Economic Council’s

(MBEC) One-Year Anniversary Reception in Washington, D.C. Congressman Chris Van Hollen (D-Md) was a keynote speaker. Attendees were introduced to the new Montgomery County Procurement Director, Ms. Cherri Branson. WSSC’s SLMBE and Procurement Offices, Utility Services Team, and Laboratory Services Group were in attendance to provide information about registering to do business with WSSC in the Centralized Bidder Registration (CBR) system and a forecast of future contracting opportunities. There were approximately 250 attendees.

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WSSC SLMBE Dashboard JULY 2015

Contracting Area Goal M/WBE$** M/WBE%** MBE $ WBE $ Majority $A/E Services 1,011,282$ 20% 985,061$ 26,221$ 4,041,267$ Construction Services 3,320,697$ 12% 3,302,283$ 18,414$ 23,536,965$ Goods and Services 3,274,414$ 35% 2,277,675$ 996,739$ 6,191,570$ Professional Services 1,767,255$ 22% 1,168,656$ 598,599$ 6,274,730$

Totals 9,373,648$ 19% 7,733,675$ 1,639,973$ 40,044,533$ Total Contract Payments 49,418,181$

**M/WBE includes Certified-MBE and WBE firms (displayed for reporting purposes only.)The Total Contract Payments FYTD is $49,418,181, of which $1,101,075.97 is FYTD M/WBE validated Subcontract Payments. These validated M/WBE

Subcontract Payments have been subtracted from the Majority Contract Payments and added to the M/WBE Prime Contract Payments ($8,272,572.03) to ensure that they are not double counted. The Majority Contract Payments depicted in the table above have been adjusted to reflect the subtraction. The following equation has been applied to the Total Contract Payments to determine the M/WBE percentage of Contract payments: M/WBE$ (excluding Subcontract Payments) + Majority$ = Total Payments. The Total M/WBE$/Total Payments = Total M/WBE%.

MBE% WBE MBE Majority Total12% -$ 24,000$ 176,000$ 200,000$ 0% -$ -$ 3,055,334$ 3,055,334$ 12% 7,217$ 3,319,658$ 25,471,991$ 28,798,866$ 54% 1,080,611$ 2,634,284$ 3,122,140$ 6,837,034$ 18% 1,087,828$ 5,977,942$ 31,825,464$ 38,891,234$

Total M/WBE 7,065,770$

*MBE and WBE Award Dollars include Prime and Subcontract Award Dollars. Majority Award Dollars are adjusted to exclude the amount proffered to

Subcontractors.

Note: Majority Prime Award Dollars - Subcontract Award Dollars proffered to M/WBE = Majority$. M/WBE Prime Award Dollars + Subcontract Award Dollars proffered to M/WBE = M/WBE$

Summary - MBE Award Dollars*

Contracting AreaA/E ServicesConstruction ServicesGoods & ServicesProfessional Services

Note: M/WBE$ (excluding Subcontract Payments) + Majority$ = Total Payments. The Total M/WBE$/Total Payments = Total M/WBE%

Fiscal Year-To-DateSummary - Payments to MBE Firms

MBE PAYMENT AND AWARD DATA

Totals

Fiscal Year-To-Date

FISCAL YTD M/WBE VALIDATED SUBCONTRACT PAYMENTS: $283,257 in A&E Payments; $497,768 in Construction Payments; $231,007 in Goods and Services Payments; and $89,044 in Professional Services Payments

MBE Subcontract Awards FYTD: A&E - $24,000; Construction - $0; Goods and Services - $456,331; and Professional Services - $1,175,026.50

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WSSC SLMBE Dashboard JULY 2015

Contracting Area *Total MBE% WBE $ MBE $ Majority $ Totals100% -$ 25,862$ -$ 25,862$ 44% 608,702$ 9,203$ 777,025$ 1,394,930$ 0% -$ -$ 124,017$ 124,017$ 0% -$ -$ -$ -$ 42% 608,702$ 35,065$ 901,042$ 1,544,809$

*Total MBE% and MBE$ includes MBE and WBE Payments

*Total MBE% WBE $ MBE $ Majority $ Totals0% -$ -$ -$ -$

100% -$ 702,727$ -$ 702,727$ 100% -$ 203,190$ -$ 203,190$ 0% -$ -$ 29,400$ 29,400$ 97% -$ 905,917$ 29,400$ 935,317$

*Total MBE% and MBE$ includes MBE and WBE Awards

Jul-15 FYTD 2015

SLMBE % of YTD

RegisteredTotal Vendors 65 65 100%

Total SLMBE Vendors 13 13 20%

Total MBE Only Vendors 26 26 40%

Total SLBE Only Vendors 0 0 0%

0 0 0%Total Combo MBE/SLBE Vendors

Fiscal Year-to-Date

Registered Vendors

Note: Majority refers to approved SLBEs that have not been identified as either a MBE or WBE. The SLBE Program is a race/gender neutral Program.

CENTRALIZED BIDDER REGISTRATION (CBR)

Awards to SLBE Firms

SLBE PAYMENT AND AWARD DATA

A/E Services

Construction ServicesGoods & Services

Contracting Area

TotalsProfessional Services

Construction Services

A/E Services

Note: Majority refers to approved SLBEs that have not been identified as either a MBE or WBE. The SLBE Program is a race/gender neutral Program.

Goods & ServicesProfessional Services

Totals

Fiscal Year-To-DatePayments to SLBE Firms

The Total Prime and Subcontract Payments to SLBE firms FYTD for July 2015 is $1.5M.

The Total Prime and Subcontract Awards to SLBE firms FYTD for July 2015 is $935K.

CBR vendor registration officially began on December 3, 2007. As of July 31, 2015, the total number of registered firms in the CBR were 3,717 and the total number of SLMBE firms registered in the CBR were 746.

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Accomplishments and Community Outreach

Water Engineering and Management Certificates On July 21, 2015, Dale Belschner and Joe Johnson, Piscataway and Potomac Plant Superintendents, received Water Engineering and Management Certificates from the University of Colorado, Boulder during a ceremony attended by General Manager/CEO Jerry Johnson. Mr. Johnson worked with Professor Richard Kuchenrither at the University to establish this Graduate Certificate program. NFBPA CIO Tech Symposium On July 23, 2015, WSSC’s “Techno Expo” was the main attraction at this year’s National Forum for Black Public Administrators (NFBPA) CIO Tech Symposium. WSSC’s IT and Communications and Community Relations teams showcased the award-winning technological advancements in IT Business Solutions, Analytics, Security and Mobility. Public administrators and elected officials, including Prince George’s County Executive Rushern L. Baker III and Montgomery County Executive Ike Leggett, received a hands-on introduction to how the Commission is paving the foundation for success as a real-time SMART Utility. WSSC’s CIO, Mujib Lodhi, kicked-off the event as the keynote speaker. Mr. Lodhi discussed the key issues in data analytics and the necessary requirements that can help equip public administrators with the tools to manage IT challenges. Media Coverage – Water and Sewer Main Breaks WSSC received significant media coverage the last week of July regarding water main breaks in Bethesda (Bradley and Huntington) – and in Silver Spring (at Georgia and Colesville). A sewer break/leak in Olney was also covered by the media. WSSC was onsite managing the media by providing interviews and keeping the media informed of the repairs and road closures. WSSC used social media and news releases to alert the public and the media about the breaks and to provide updates throughout the week. WSSC Encourages Families to Get Outdoors with “Geocaching” (Pronounced “GEE-oh CASH-ing) On August 8, 2015, WSSC entered the world of Geocaching. Geocaching is a real-world, outdoor scavenger hunt game that uses GPS-enabled devices, in particular smartphones, which guides participants through the hunt. Using a smartphone app from geocaching.com, participants can use a designated course or search for “caches” near their current location. Participants follow a compass-guided trek to find hidden treasures. As a result of a summer intern’s idea, WSSC created and launched the “Lucky Duckett Geotrail” with a group of local geocaching enthusiasts. The geotrail was designed to help local residents discover and enjoy the many recreational locations and opportunities available on WSSC’s 5,600 acre watershed. Implementing this program will help direct people to recreational areas at Rocky Gorge, since locations at Brighton Dam and the Triadelphia Reservoir will soon close for a two-year construction project. Information developed for the geotrail was specifically written to educate and inform geocachers about WSSC, the importance of protecting the watershed, sharing tips on water conservation, water damage and protecting homeowners’ pipes during the cold winter months.

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Prince George’s County Back-to-School Fair On August 8, 2015 WSSC staff participated in Prince George’s County Public Schools’ Back-to-School Fair. WSSC staff stuffed 1,500 backpacks with school supplies, and will be donating them to help parents and students prepare for a successful school year. WSSC will be donating a comparable package of supplies to Montgomery County families at Montgomery County Public Schools’ Back-to-School Fair on August, 29, 2015. Videographer Awards WSSC has received five Videographer Awards for recent video productions. Videos in this international competition are judged on writing, producing, shooting and editing. The highest honor is the Award of Excellence followed by the Award of Distinction and Honorable Mention. WSSC won the Award of Excellence for the Proposed Changes to WSSC’s Customer Billing System, video and two for the Award of Distinction for the Get to Know WSSC’s General Counsel’s Office and the WSSC-Ready for the Winter Water Main Break Season videos. WSSC also received two Honorable Mention awards for WSSC’s Dynamic Duo-Employees Making a Difference video and Vision and Views of Women at WSSC – Women’s History Month Series. All of WSSC’s videos can be viewed on WSSC’s YouTube Channel. Community Outreach Events July 16, 2015 Piscataway WWTP Tour Accokeek, MD

WSSC staff led a tour of the wastewater treatment plant for participants of the Alice Ferguson Foundation’s Institute for Teachers.

July 21, 2015 Legislative Tours Hyattsville, MD WSSC hosted tours of the Anacostia Meter Shop and our Mobile Lab. WSSC staff conducted the tours and updated several state delegates, senators and staff on the work being done in the Meter Shop and through the mobile lab. There were nineteen attendees; six members and six staffers from the Maryland House of Delegates, and two members and five staffers from the Maryland Senate.

July 22, 2015 Watershed Property Cleanup Burtonsville, MD Teenagers from the Peach Orchard Christian Retreat Center volunteered their time to clean up trash under the causeway on Route 29 to prevent trash from getting into the Patuxent River.

July 23, 2015 YMCA Thingamajig Upper Marlboro, MD

WSSC personnel served as judges and activity leaders in this large-scale invention exposition for elementary school-aged kids with on-the-spot group challenges and over 50 workshops to, “give kids an experienced understanding of the world, their health and their future.”

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August 4, 2015 National Night Out WSSC participated in National Night Out events for the following towns, at the request of their police departments: Beltsville, District Heights, Forestville, Gaithersburg, Greenbelt, Hyattsville, and Oxon Hill. The annual event is designed to “highlight the interaction between public agencies and the communities, specifically focusing on the need for renewed community engagement and support.”

August 12 - 15, 2015 MACo Summer Conference Ocean City, MD WSSC participated in the conference hosted by the Maryland Association of Counties (MACo) to focus on “the challenges we can address, the actions we can take, and the strengths we can leverage to achieve the best gains for Maryland’s counties and citizens.” WSSC had a booth and hosted a breakfast on Thursday, Friday and Saturday. An estimated 2,000 local government officials, county staff, legislators, business representatives, and exhibitors convened over the course of four days at the Roland Powell Convention Center in Ocean City, Maryland.

August 15, 2015 Back to School and Community Health Fair Langley Park, MD WSSC provided school supplies to help prepare parents and children for a successful school year with supplies that they would not otherwise be able to provide on their own in this special County Executive-designated “Transforming Neighborhoods Initiative (TNI).” WSSC also conducted a hands-on “Protect Your Pipes” activity with children to teach them what they can and cannot throw down the drain.

August 15 - 22, 2015 Montgomery County Fair Gaithersburg, MD WSSC’s table at this major event promoted the science and preservation of agriculture in Montgomery County and educated Fair patrons and the community regarding agricultural related topics.

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general manager’s report · 2015-08-14 · 1553 15. small, local and minority business enterprise...

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