Gareth Willoughby BSc (Hons) CMgr MCMIWarrington, England. Mob: 077363 05320

Email: Gaff62@hotmail.com LinkedIn: http://www.linkedin.com/pub/gareth-willoughby/8b/88a/1a3

Profile:

I am a highly motivated, thorough, and experienced Manager with a technical background, possessing a broad range of relevant transferable skills gained from a varied career in the Royal Air Force and private sector. Simply put, I am an ambitious, well-educated individual who expects a lot from myself and others, who also possesses common sense and a keen work ethic.

Key Skills:

Extensive knowledge of LEAN, Six Sigma, 5S and Continuous Improvement principles and practices with a track record of adding value across business streams.

Theoretical and working knowledge of preventative maintenance and investigative techniques such as Reliability Centred Maintenance (RCM), Condition Based Maintenance (CBM) and Root Cause Fault Analysis (RCFA).

Experience of strategically designing, developing and implementing new processes from a systems prospective, increasing their effectiveness and efficiency.

Practiced in adhering to and auditing of ISO and legal standards. Leading teams by example to complete all tasks from concept through to completion;

identifying failure points early and implementing pragmatic solutions. Prioritisation of workflow and assets. Ensuring tasks are assigned the right people with the

right skills and materials at the right time. Demonstrable communication skills at all levels, both verbally and in writing. Effective in

influencing key decision makers and presenting information as required. Not afraid to be direct as the situation dictates.

A proven record of coordinating large-scale, multi-skilled teams; ensuring project delivery against business aims in order to meet all KPIs.

Extensive experience of quickly forming effective and professional working relationships, at interdepartmental, inter-organizational and international level.

Practised in complying with extensive legal, legislative and workplace constraints whilst ensuring they do not have a negative impact on the output of the organization.

Proactive development of subordinate staff and colleagues to maximize their effectiveness within the workplace.

Career Summary:

Maintenance Performance Manager United Utilities - 2015 – Present

Seconded to the strategic maintenance department to drive change within the Root Cause Fault Analysis (RCFA) team.

Designed, developed and implemented a new intergraded RCFA process that has within 12 months identified and helped to mitigate in excess of £5m of business risk.

Ensured the RCFA process is fully documented and measured via KPIs. This has reduced variation in performance and increased ownership, awareness and engagement with the process throughout the business.

Pro-actively managed a diverse stakeholder group, ensuring they can input into the process (increasing ownership) and receive valued focussed outputs.

Developed and delivered internal a Root Cause Fault Analysis training programme to other members of staff across the business, embedding these methodologies in BAU practices.

Integrated Control Centre Response Manager United Utilities - 2014 – 2015

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Managed and coordinated multiple operational incidents, ensuring the highest levels of service to seven million customers throughout the North West.

Authority to manage and deploy company resources and assets at the director level to ensure incidents are effectively managed.

Developed and implemented communication and management strategies, building relationships and improving incident response across business sectors.

Designed and tested complex contingency plans to ensure service to customers during operational incidents. Plans subsequently endorsed by external audit.

Senior Engineering Manager HM Forces RAF - 2013 – 2014

Successfully designed and implemented organisational and process modifications to accommodate a 20% reduction in manpower whilst maintaining required outputs.

Managed standards and performance in line with analytical data, responding to 3rd party recommendations and feedback to ensure continuous improvement.

Accountable for ensuring all maintenance tasks were performed in accordance in accordance with Health & Safety legislation and relevant engineering procedures.

Recruitment Consultant. HM Forces RAF – 2012 – 2013

Accountable for meeting recruitment targets as directed by organizational management. Responsible for the welfare, motivation, mentoring and the professional development of

potential new staff members.

Engineering Asset Controller HM Forces RAF – 2009 – 2012

Liaison between manufacturers, project teams and end users to ensure maximum utilization and serviceability of assets.

Responsible for the updating of globally accessible electronic asset management systems in order to disseminate accurate information.

Aircraft Maintenance Technician HM Forces RAF – 2002 - 2009

Forecasting of rectification and maintenance activities to ensure maximum availability of assets.

Responsible for maintaining complex military Aircraft within the UK and in overseas locations. Maintenance of critical emergency equipment.

Qualifications/Training:

1st Class BSc with honours gained through self-study – Engineering Management Accredited LEAN Six Sigma Green Belt Award A Chartered Member of the Chartered Management Institute (CMI) PRINCE2 Project Management qualified – Foundation and Practitioner level Association of Project Management Professionals (APMP) qualified Level 5 award from the Institute of Leadership and Management (ILM) Level 3 NVQ in Aeronautical Engineering Level 3 BTEC in Aeronautical Component Maintenance IOSH Risk Assessor qualified Full clean UK Driving License

Other Information

An entitlement to a £2000 training grant, which may be used to complete training in support of new employment.

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