PROGRAM BENEFITS

Gain Leads Through Rinnai.usReceive priority listing in the dealer locator for more visibility and, ultimately, more leads

Access Free TrainingBest-in-class educational materials to learn about Rinnai products, installation and more

Faster Customer ServiceUnique priority response codes reduce wait times for help from our industry-leading support team

Exclusive Financing DiscountsReduced dealer fees on Rinnai Consumer Financing improve margin and help you close more sales*

Professional Marketing SupportDifferentiate your business by featuring the ACE logo and leveraging marketing materials, customized landing pages and more

As a professional installer, your expertise is valuable and powerful, but Rinnai ACE status can help you command greater respect and wield more influence in the industry. Better yet, you’ll receive priority treatment that helps you gain the attention, trust — and business — of even more customers.

* Based on qualifying dealers and equipment; 3% discount on dealer fees up to $90 per Rinnai unit installed. Finance rebate available only through Service Finance Company, LLC.

Learn more and apply now at RinnaiACE.com.

THE ACE UP YOUR SLEEVEBecome a Rinnai® Advanced Comfort Expert and elevate your business.

COMPLETE LIST OF ACE PROGRAM BENEFITS

BENEFITS ACE DEALER INDEPENDENT DEALERSales and service leads Priority X

Dealer locator listing Priority X

Discounts on consumer financing X

Free tuition for classroom and online training X

Early access to industry-leading training and information X

Customer and technical support priority response X

ACE identification and customized landing page X

Market research participation X

Unique call tracking phone number X

Customer satisfaction surveys X X

Discount parts program X X

Use of Rinnai® intellectual property X X

REQUIREMENTS ACE DEALER INDEPENDENT DEALERSell, install and service all Rinnai products your company carries X X

Do not sell and/or install competing brands to leads that come from the Rinnai website/referral programs X X

Provide warranty services by completing a separate Independent Service Provider Agreement that includes but is not limited to the following:

• Level II Installation and Level III Service Training• Comply with all Rinnai standard installation, service, maintenance and

warranty policies• Comply with all applicable building codes, laws and regulations• Will not engage in any conduct that has an adverse impact on Rinnai’s

brand equity• Maintain a permanent place of business at all times• Conduct a state and nationwide background check on employees

before entering a home or business to perform services on Rinnai products

• Maintain insurance coverage (workers’ comp, general liability, automobile liability, etc.)

X X

Minimum of 50 Rinnai products registered annually in major metro areas (25 for rural dealers) X

Accept and process sales, service and installation leads sent from Rinnai sales channels, including retail, online, etc. X

Maintain a customer satisfaction score of at least 85% X

Maintain a minimum lead acceptance rate of 90% within the first hour X

Maintain at least 90% leads marked as “closed won” or “closed lost” in the Lead Management system X

Ability to accept push notifications from Rinnai via mobile or tablet regarding sales, installation, service or maintenance information X

Rinnai is committed to delivering the best experience possible to customers like you. In order to continue to provide best-in-class programs and support, dealers will be expected to meet certain criteria to maintain participation in these exciting and valuable programs. See chart below for program requirements.

Learn more and apply now at RinnaiACE.com.

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