gadellnet accelerate tech 2016 presentation
TRANSCRIPT
• CEO of GadellNet Technology Solutions• 5-Time “Best in Class” Top 25 Managed Services Provider in the US• 4-Time Inc. 5000 Growth Company• 3-Time “Best Places to Work” in Missouri (HQ Office)
• 4-Time Ironman• Father of 3• Six Sigma Black Belt
A Little About Me
If you bury your head in the sand, just remember what you leave exposed.
A Business Case for Technology
Focus
If the rate of change outside your business is greater than the rate of change in your business, then you’re out of business.
-Cameron Herald
Alternative Title
Technology is a part of your entire Organization
Reasons to be a Tech Savvy Leader
• Attract Top Talent• Work Efficiently• Protect Company Data • Know your Company• Flexibility • Understand Resources
Stats
• 44% of small businesses plan to increase IT spending in 2016• 47% of all small business owners handle marketing by themselves• 32% of small business owners handle HR by themselves• 71% of small businesses have one employee that telecommutes
regularly• 71% of small business employees wish their leadership team
would invest more in technology• Baby Boomers largely prefer being contacted by phone (64%),
while Gen Xrs are equally split between phone (29%) and email/text (28%), while Gen Y is equally split between Chat and Social Media (24% each)
• More than 75% of all legitimate websites have unpatched vulnerabilities
• 43% of all phishing attacks in 2015 targeted small businesses• 52% of internet users discover small businesses using mobile
devices
• Cost of needed upgrades to technology
• Security• Time it takes to fix problems• Cost of maintaining technology• Too many choices• Lack of expertise• Response time from external
technology support company
C-Level IT Top Challenges
• Monitors: Two is the new minimum. Three is ideal
Starting Simple
Window 1: Internet Browser and/or Active ApplicationWindow 2: Active ApplicationWindow 3: E-Mail (Set for Manual Load)
• Invest in Chairs, Not in Desks
Starting Simple
Baby Boomers
You have 2 months to get your WPM to 70+.You have 2 months to get your staff’s WPM to 70+
• Have your 20-something employee run 5-6 lunch and learns annually to speak to the technology in your business.
• An estimated 20% of available features in software applications are being used.• Inefficiencies, repetitive data entry, complicated calculations, etc.
Millennials
• How long can you afford to be down?• 55% of downtime stems from hardware failure• 22% is software error• 18% is user error• Only 5% comes from natural disasters • Average cost of downtime for small businesses is $8,581.00 per
hour.• Most disasters take 5.18 hours to recover• Most companies average 2.28 disasters/year
3 – 2 – 1 (Three copies of data, stored at two locations, at least 1 time a day)
Backup Strategies – Disaster Recovery
Have a policy for BYOD• What devices will be supported• Who is responsible for supporting company applications• Which can and cannot be accessed from BYOD Device• What happens if lost/stolen/etc.
Experiment with a pilot projectTest your website for compatibilityWhen purchasing any new software, verify that it’s compatible with iPads/Tablet hardwareDiscuss Mobile Device Management (MDM) with your IT Consultant
The iPad Culture
• If a device is lost or stolen, lock the device remotely and/or wipe some or all of the data
• Block specific applications• Enforce complex passwords• Standardize app use across the entire organization• Capture and report metrics• Manage remotely
Mobile Device Management
Business Enabling Applications
Managing Culture through Technology
• Hiring Process• Company Values• Measure Tasks• Communicate Expectation • Rely on Employee Feedback • Effectiveness Ration• Flexible Work Environment
Measure, support, and track with online tools
Culture Tools
• 15five• cultureIQ • TinyPulse• YouEarnedIt• Bonusly• Lessonly• Small Improvements
Sales and Prospecting Tools
• Belly Card (B2C)• Sidekick • Hubspot• Google Analytics • SugarCRM• Wordpress• Data.com• MailChimp• Unbounce Pages
Communication Tools
• Slack • Skype• HipChat• Yammer• CRM
The average small business uses 4.8 business critical applications, 9% of them are integrated.
• Big Data • Marketing & Sales• HR• Accounting
Business Intelligence & Integrations
Spotlight Tool: Calendly
Scheduling made easy
Why?Save timeAccelerate SalesImprove Service
How? Set availability preferences Share link to your calendarClients, colleagues, etc., pick a time and the event is added to your calendar
Productivity Tools
• Dragon Dictation• DropSend • EchoSign• One Password• Asana• The Resumator
