g o d d a r d s p a c e f l i g h t c e n t e r 1 code 300 orientation code 302: institutional...

G O D D A R D S P A C E F L I G H T C E N T E R 1

Code 300 Orientation

Code 302: Institutional Support Office

November 9, 2011

Name: Dave CampbellTitle: Deputy Chief, Institutional Support OfficeOffice: Bldg 6, Rm S020Tel: 301-286-9343Email: [email protected]

2a


Judith Bruner (Director)

Maria So (Deputy Director)

Eric Isaac (Associate Director)

Jesse Leitner (SMA Chief Engineer)

Systems Safety Branch

(321)

Bo Lewis(Branch Chief)

Reliability & Risk Analysis Branch (322)

Anthony Diventi

(Branch Chief)

George Alcorn (Assistant Director for Tech Standards

Excellence)Joe Wonsever

(Chief Technical Assessments Engineer)Pradeep Sinha

(Assistant to the Director)Jeanine Doherty

(Administrative Officer)

EEE Parts/Workmanship GroupMichael Sampson

(NASA EEE Parts Assurance Group Program Manager)

Jeannette Plante(Electronics Packaging Engineer)

Information and Assurance Technology Services Sanjeev Sharma

(IT Manager)Directorate Resources

Management Office(300.1)

Jane Langan (Directorate Resources

Manager)

Mission Support Division (320)

VACANT(Chief)

Mike Kelly(Deputy Chief)

System ReviewOffice (301)

Carolyn Dent(Chief)

Robert Savage (Deputy Chief)

Institutional SupportOffice (302)

VACANT(Chief)

Dave Campbell (Deputy

Chief)

Occupational Safety & Health Division

(350)Patrick Hancock

(Chief)VACANT

(Deputy Chief)

Mission Assurance

Branch (323)Rob Sticka

(Chief) Joe Hall

(Associate Chief)


Code 302 Institutional Support Office Organization

*Contractor

SMA Configuration Mgmt

*Rhonda Weaver/ARTS*Benjamin Cripps/ARTS

Eric IsaacOffice Chief (acting)

Dave CampbellDeputy

Cathie BowerProgram Support Assistant

Mission Ops Assurance / Anomaly Management

James La*Jim Suraci/MSEAT*Nicole Smith/MSEAT*Gary Jordan/HTSI

Environmental Test Verification / Problem Reporting Systems Analysis

Scotty Milne

NASA/HQ OCE Support

G.S. Krishnan (Detail to HQ)

GSFC Management System / Internal Audit

Dave Campbell (Acting)

*Mark Bollard/HTSI*Donna Jackson/MSEAT*Jay Garvin/QARMS* Mark Culmer/MSEAT

Lead Systems Engineer

*Tom Clifford/MSEAT

GOLD Rules Management /Lessons Learned

Jerry Kosko

Supply Chain Management

Louis ThomasCharles KimJonathan RootMatthew Fox*V. DiMarco/MSEAT

04/19/2011


Institutional Support Office - Code 302 Services•Leads the GSFC Management System Internal Audit and Supplier Assessment Programs

•Performs Mission Operations Assurance (MOA)

•Manages Goddard Environmental Verification System (GEVS)

•Manages Goddard Open Learning Design (GOLD) Rules

•Provides Configuration Management for Safety & Mission Assurance Directorate's (SMA-D)

•Manages SMA-D seminars, training, and outreach initiatives

•Manages internal control program for the GSFC institution and projects

•Supports the Center-wide Laboratory Manager Program

•Supports production of annual Safety and Mission Assurance Annual Operating Agreement

•Manage Center wide STEP Program

Figure 1

Code 302 Business Operations

Institutional Support OfficeFunctions

• Supply Chain Management

• GSFC Management System / Internal Audit

• SMA-D Configuration Management

• Mission Operations Support / Anomaly Management

• Environmental Test Verification / Problem Reporting Analysis

• GOLD Rules Management

Mission Operations GSFC Flight Projects GSFC Management System Representative

Directorate MSCRepresentatives

GSFC Directorates

Code 300 Management

Center Management

HQ OSMA

NASA Centers

NASA Contractor / SupplierCommunity

CSOs

GPRS Users

Engineers – GEVS / Rules

CPRA Users

• Supply Chain Assessment Schedule

• Supplier Conference• GSFC Project Supplier Listing• Supplier Assessment Database• Supplier Assessment Plans• Supplier Assessment Reports

• GOLD Rules Documents• GOLD Rules Website• Waivers / Dispositions

• Code 300 Overview • Presentations• Educational Seminars

• Anomaly Assessment Reports• Risk Assessment Reports• SOARS Statistics / Metrics• Lessons Learned

• Internal Audit Schedules• Internal Audit Plans• Internal Audit Reports

• GEVS Management• GPRS Management• CPRA Inputs / Charts• Special Assessments

• Code 302 Pre-MSR Briefing• Code 300 MSC Charts• QSR Charts• Code 300 QED Charts• Directive Reviews

• ISO / AS Training• Statement of Assurance Package• Process Improvement / Training• Process Maps / Matrices

• Branch Chief Requests• 302 Personnel Requests• PR Requests• Auditee / Customer Surveys• Project CSO Requests

• Supplier Listing Updates• Supply Chain Assessment Requests• Assessment Priorities• Draft Assessment Plans / Reports• NAMT Opportunities• Supplier Corrective Actions

• 300 Pre-MSR• SOARS Metrics• SOARS Statistics

• SMA-D Related Waiver Requests• Draft Directives• Project GPRS Entries• Flow-down Test Requirements

• Internal Audit Requests• Internal Audit Results• GSFC Corrective Actions• GSFC MS Requirements• HQ MS Flow-down Requirements

Inputs

Customers

• CM Requirements• DM Requirements• CM/DM Systems


Protecting the Public, Astronauts and Pilots, the NASA Workforce, and High-Value Equipment and Property

GSFC Supply Chain Program

Louis Thomas/GSFCCharles Kim/GSFC

Jonathan Root/GSFCMatthew Fox/GSFC

Tom Clifford/SRS/MantechVic DiMarco/SRS/Mantech

-


Supplier Assessment Program

• Conducts Supplier assessments

• Maintains Records of assessments in GSFC audit database

• Sponsor Quality training (e.g. AS9100 quality system, ISO Lead Auditor)

• Sponsor Suppliers Conferences

• Provide Technical Liaison support for the NASA Audits, Assessments, and Assurance (A3) Services Contract

• Is Focal Point for Defense Contract Management Agency (DCMA)

• Working with NASA Assurance Management Team (NAMT) – all NASA Centers Participation

• Working with Joint Audit Planning Committee (JAPC) – Primes and other Government Agencies (NASA, MDA, NRO, and DCMA)


Assessment Objectives

• Assess the supplier’s processes for compliance to:• The requirements of ISO9001:2000 or AS9100, (if supplier is

third party certified, we will assess the supplier to it.)• To the applicable NASA Contractual Requirements, and• To the requirements of the internal Quality Management

System.• Follow up on previous NASA assessments

• The goal of each assessment is to identify strengths and areas for improvement.


Projects Supported – Jan 2007 - April 8, 2011

0

20

40

60

(04/08/11 vb1)


Supplier AssessmentsFY 2011

~ Locations

= ~Assessment Location


5th Annual Supply Chain Conference

• October 18-20, 2011• Successful conference focused on Managing Risks to Assure Mission

Success– Expanded conference included two tracks (22 topics / 36 speakers) plus

Space Industry Supplier Social, tour of Goddard facilities, two seminars and a workshop

• Record turnout of 276 leaders and practitioners (17% increase from prior year) from space industry, suppliers, NASA and other agencies


Training and Outreach Activities

• Introduction to AS9100 Class at GSFC• Civil servants and contractors are invited to attend a class presenting the

requirements of GSFC Management System, Aerospace Standard AS9100 and ISO 9001/2000.

• Class is presented by Institutional Support Office (ISO)

• The course is an in-depth overview of requirements, organization, structure, and use of the Quality Management Standard (agenda is available per request). For more information, Contact Donna Jackson, 301-286-1240, [email protected]

• The objective is to give the student a working knowledge and auditing skills of the International Organization for Standardization (ISO) Quality Management Standard (QMS) for the year 2008 and AS9100 Aerospace requirements rev C., and to familiarize the student with the GSFC Management System.

• The room can accommodate 25 persons and spaces will be reserved on a first-come, first-served basis.


Training and Outreach Activities (continued)• GSFC / SMA-D Education Series

– Presentations sponsored by SMA-D in support of communication and outreach initiatives identified in NASA's Strategic Plan

– Fosters a greater understanding of key NASA activities, functions, and processes.

• 1st session: Bryan O’Connor presented "Quality & NASA" on July 28, 2008.• 2nd session: Gregory Robinson presented “Systems Engineering with Quality”

on September 30, 2008. • 3rd session: Michael Blythe presented NPR 7120.5 D, “Program and Project

Management” on January 9, 2009.• 4th session: John Lyver presented “SMARTS” Database on Feb 18, 2009.

• 5th Session: Aerospace Chief Engineer, Bill Tosney presented “Mission Assurance; An Industry Perspective” on April 14, 2009

• 6th Session: GSFC Procurement (S. Shaw and T. Stevens) presented “Procurement & Quality” on Sept. 22, 2009.

• 7th Session: ESD Stress Levels; Their Origin and Application, Jose Sancho presented on Nov. 17th, 2009.

• 8th Session: Capturing GSFC Lessons Learned, Ed Rogers presented, 17 Feb. 2010


Training and Outreach Activities (continued)• 9th Session: SOARS, Nicole Smith presented, 01 April 2010,

(1st time offered via WebEx)

• 10th Session: Transition to J-STD-001DS; A Guide for Implementation, Jeannette Plante presented, 25 May 2010

• 11th Session: GOLD Rules; Their Purpose, Application, and Technical Authority, Scott Glubke presented, 14 July 2010

• 12th Session: “New Business; Why GSFC Gets New Work”, Bill Cutlip presented, 01 Sept.2010. (Special emphasis was placed on Code 300’s involvement.)

• 13th Session: “PRA from an RIDM Perspective”, Presented byTony Diventi, November 8, 2010

Continued


Training and Outreach Activities (continued)• Topic #14: Cryogenics Safety, presented by Frank Coleman, March 30,

2011

• Topic #15: System Safety Discussion, presented by Homayoon Dezfuli/HQ, May 11, 2011

• Topic #16: Strategy for Procuring Motors, presented by BATC, May 24, 2011

• Topic #17: Current Threats to Quality, presented by Brian Hughitt (NASA-HQ), October 6, 2011

• Topic #18: NASA & Lean Six Sigma, presented by Dr. Nat Jambulingam (GSFC), October 25, 2011


• SOARS Primer

– A formal and/or self-taught training package divided into 9 modules.

– Modules 1-6 are designed to familiarize Flight Operation Team members on the use of SOARS.

• The topics covered include: Introduction, My SOARS Page, My Profile, Searching SOARS Database, Adding Reports to SOARS Database, Updating/Closing a SOAR.

– Modules 7-9 are tailored for Spacecraft Administration.

• The topics covered include: Mission Creation, Mission Configuration, Mission Users.

• Audit/NCR System Nonconformance Lead (NCL)

– Designed to familiarize NCLs with navigating the system, updating/closing Nonconformance Reports (NCRs), and system functionality such as “My Actions”.

– Included in this course is an online review of the Audit/NCR System and navigation through the database.

– Present NCL’s the information necessary to determine appropriate root causes and address the root causes of an NCR.

– Provided periodically throughout the year and is usually conducted in the Computer Training Facility in Bldg 1, although one on one sessions can also be delivered.

Training and Outreach Activities (continued)


• So, You Are Going to Be Audited

– This course is designed to help potential auditees understand their responsibilities when being audited and familiarize them with the Goddard Management System (MS).

– Included in this course is an overview of the GSFC Quality Standard, currently ISO9001:2008, Goddard Directives Management System, GDMS, identifying how to locate applicable GSFC Directives (GPR’s) Directorate Procedures (PG’s).

– The course also delivers a high-level review of the GSFC Quality Manual and Quality Policy.

– Provides information to an auditee on the appropriate ways to respond to an auditor, including a list of do’s and don’ts.

– This course is provided to organizations that have been scheduled to be audited. It can also be delivered to individual audit points of contact as appropriate.

Training and Outreach Activities, (continued)


GOLD Rules Function• Goddard Open Learning Design

– Rules for the Design, Development, Verification, and Operation of Flight Systems, (GSFC - STD - 1000)

– High-level subset of all the design rules required for safety and mission success for all space flight products regardless of implementation approach. All products shall be designed, developed, verified and operated in accordance with the GSFC Rules.

• The rationale is based on sound engineering practice, systems management principles, or lessons learned; and

• A systems engineering product or other objective verification method is identified at one or more milestones in the project life cycle.

– Each "Gold Rule" includes a Principle, Rationale, and Activities and Verification by phase.

– Code 500 ‘owns’ the Rules.– Code 300 hosts the server, performs Configuration Management; involved in

all waiver approvals


Goddard Environmental Verification Standard (GEVS) Management

• GEVS: GSFC-STD-7000

• http://standards.gsfc.nasa.gov

• Provides baseline environmental test program for all Flight projects.

• Work with projects in understanding requirements

• Reviews verification programs for compliance

• Consult with projects regarding test program issues or potential modifications or waivers to plan


Goddard Problem Reporting System (GPRS)

URL: https://gprs.gsfc.nasa.gov


Goddard Problem Reporting SystemGPRS

• The GPRS is a secure web-based system for reporting anomalies and non-conformances– Managed by Code 302– Developed and maintained by Code 700

• GPRS consists of several modules– NCR/CAS - Nonconformance Report and Corrective Action System for reporting and

processing audit findings (internal, supplier, external), process non-conformances, and customer complaints (customers are external to NASA)

– SOAR – Spacecraft On-orbit Anomaly Report system for documenting and processing operational anomalies occurring with spacecraft or their ground systems. Sub-orbital missions (sounding rockets, balloons, etc.) are also required to use SOAR. [The name SOAR is a carry over from a previous system]

– PR/PFR – Problem Report/Problem Failure Report system for documenting problems occurring during the development phase. All problems are initiated as a PR and advanced to the PFR status if more diagnostics are required.

– Mishap –Mishap provides a link to the NASA IRIS system for reporting safety problems (mishaps and close-calls).

– S&E - Safety & Environmental system is used to document and process environmental issues. (a link to the NASA IRIS system is also provided)


Mission Operations Assurance Program• GOAL: Compliance with NPD 8700.1 NASA Policy for Safety & Mission Success• Objectives:

– Provide solutions to continuously improve overall Center mission performance through out the its life cycle

– Provide mission assurance oversight and insight support to on-going projects– Provide in-depth analysis and management on project relevant Anomaly & Problem

data– Provide the stakeholder feedback on cross-project critical anomaly issues and

lessons learned – Assess mission performance through policy, data analysis, compliance verification,

validation, early intervention, and risk management– Assure the success of Center missions on an ongoing basis– Establish central database for Center missions anomaly reports– Coordinate Center Goddard Procedures and Guidelines (GPG) for conducting

anomaly investigations– Apply consistent practices regarding anomaly investigations


Configuration ManagementPolicy, Products, and Services

• Policy: GPR 1410.2 and 300-PG-1410.2.1

• Process and track documents through code 300 (i.e. GPRs, waivers, and internal documents).

• Maintain records of comments, version numbers, approvals, disapprovals, signatures, and timelines.

• Keep policies and procedures current.

• Help, support, and facilitate documents for Code 300.


http://gsfcmanagementsystem.gsfc.nasa.gov

Management System Policy

http://gdms.gsfc.nasa.gov/

• NPD 1280.1, NASA Management System Policy– Delineates characteristics of a viable management system– Requires 3rd Party audit of management system– ISO 9001 or AS9100 certification satisfies the NPD

• NPD 8730.5, NASA Quality Assurance Program Policy– Requires AS9100 compliance for critical / complex hardware development

• GPR 1280.1, The GSFC Quality Manual– Outlines the GSFC management system, registered to ISO 9001.


The GSFC Quality Policy...

• The Management System includes a Quality Policy formulated by Center management.

GSFC QUALITY POLICY

With Customer satisfaction as our primary goal . . .

GSFC is committed to achieve excellence in all our efforts,

Exceed our customers’ requirements, and

Continually improve our processes.

As referenced in GPR 1280.1; The GSFC Quality Manual


2011 Internal Audit Schedule

2011 Internal Audit Schedule

Audit ID Lead Auditor Responsible Org For NCRs Audit Type Status Scheduled DatesSchedule Date

Contact Name

PA11-1 TOM W CLIFFORD Reliability & Risk Analysis Branch Process Audit CompletedInternal Audit Code 302 1/6/2011TONY J. DIVENTI

PA11-2 Mark CulmerApplied Engineering and Technology Directorate Code 500 Process Audit Scheduled

Internal Audit Code 302 3/15/2011MELONIE E SCOFIELD

SRA11-1 Ted Aris MSC - Third party 6 month surveillance audit Surveillance Audit Scheduled NQA 4/12/2011 JUDY N. BRUNER

PA11-6 Mark A Bollard Code 540 Calibration Program Process Audit Scheduled NCAS 5/16/2011FELICIA H DONNELL

PA11-11 Mark Bollard Systems Review Office Internal Audit ScheduledInternal Audit Code 302 5/16/2011Carolyn Dent

PA11-4DONNA M JACKSON

Information Technology and Communications Directorate Process Audit Scheduled

Internal Audit Code 302 5/23/2011STEVE A NAUS

IA11-1 J NPOESS Preparatory Project Internal Audit ScheduledInternal Audit Code 302 6/6/2011BOB L BRIDGERS

PA11-5 Mark A Bollard

MSC - Measurement System, Measurement Analysis and Improvement Process Audit Scheduled

Internal Audit Code 302 8/15/2011 JUDY N. BRUNER

IA11-2DONNA M JACKSON Space Network Project Internal Audit Scheduled

Internal Audit Code 302 8/22/2011BOB L BRIDGERS

PA11-7 TBD

Suborbital and Special Orbital Projects Directorate Code 800 Receiving Inspection Process Audit Scheduled TBD 9/19/2011REGENA W HAUGH

PA11-9TBD (Mark A Bollard)

Safety and Mission Assurance Directorate Code 300 Process Audit Scheduled TBD 9/19/2011 JUDY N BRUNER

TRA11-1 Ted Aris MS Council - Third Party Recertification Audit

Triennial Recertification Audit Scheduled NQA 9/19/2011 JUDY N BRUNER

PA11-3 Mark A Bollard Facilities Management Division Process Audit ScheduledInternal Audit Code 302 11/7/2011TERRY R SPAGNUOLO

PA11-8 TBD Procurement Operations at Wallops Process Audit Scheduled TBD 11/7/2011BERNIE J PAGLIARO

PA11-10 Mark A Bollard EEE Parts/Workmanship Group Process Audit ScheduledInternal Audit Code 302 11/7/2011 JEANNETTE F PLANTE

IA11-3DONNA M JACKSON Joint Polar Satellite Systems Internal Audit Scheduled

Internal Audit Code 302 11/14/2011BOB L. BRIDGERS

IA11-4 MAVEN Internal Audit ScheduledInternal Audit Code 302 11/14/2011BOB L. BRIDGERS

PA11-12DONNA M JACKSON

Information Technology and Communications Directorate Process Audit Scheduled

Internal Audit Code 302 11/14/2011Stephan Naus


• Calibration– Past due equipment– Issues with calibration, no calibration

required, and calibrate before use stickers

• Safety– Trip hazards and egress issues– Blocked entries– Safety glasses not used– Equipment certifications expired– Improper storage of flammables,

corrosives, and food items– Items stored on top of cabinets and not

secured• WOA Processing

– Items not performed in sequence– Inspection column not completed– Performed by and inspected by initialed

and dated by the same employee• Housekeeping

– Clutter in work areas– Needs in improvement in general

• Shelf Life– Expired shelf life materials (ex.

Rosin Core Solder and Heat Shrink)– Items stored in unmarked or

improperly marked containers• Chemical Cabinet

– Out-of-date or incorrect inventory lists

– Spillage in cabinets– Items stored in unmarked or

improperly marked containers• ESD

– Grounding checks not performed periodically or recorded

– Non-ESD materials (i.e., non-ESD Kimwipes) and tools in ESD areas

– Earth grounds not tagged– ESD Benches not checked

periodically– “Tacky” mats not used or in poor

condition– Certifications not available or

current– Temperature and humidity

monitoring

2008 Internal Assessment Resultsof GSFC Labs


• Code 302 coordinates the annual Internal Control assessment of GSFC institutional, programmatic, and financial functions resulting in the Annual Statement of Assurance for signature by the Center Director.

– Identify internal control process and responsibilities. – Integrate Internal Control inputs from Directorates into Center Certificate of

Reasonable Assurance Package.– Serve as a resource for Directorate/Organization internal control efforts. – Conduct periodic reviews of Directorate/Organization internal control practices.

Management SystemInternal Controls

Directorateinputs

ISO (302) reviews responses for adequacy and potential weaknesses. Works with

organizations to complete responses, verify objective evidence, and assess risk.

ISO (302) integrates responses into Center perspective set of

responses. Prepares supporting documentation for MSC review and formal submittal/retention.

Management System Council reviews documentation and

provides recommendations to the Executive Council.

Executive Council reviews memo / documentation and meets to

endorse Certification of Reasonable Assurance.

Center Director signs and submits

Certification to HQ.


Code 302 Activities in Support the Office of the Chief Knowledge Officer (OCKO)

•Represents GSFC on the NASA Lessons Learned Steering Committee

•Preparing Lessons Learned for NASA database

Lessons Learned

CONTINUED

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