1

FURNITUREMANUAL

2

STEP 1

STEP 2

STEP 3

STEP 4

Understand your customer needs

Measure & initial design

Raise an order

Installation, delivery & assembly

3

Whether your customer is looking to furnish a home office or a multi-level corporate space, we have the full office solution for them. Anywhere from buying a single office chair or desk through to a full office fit out solution.

Before you get started, there are some general points worth asking your customer;

o What does the current office space look like?o How many employees will work out of the office?o What about the old office design do you like? Or not like?o What do you think you really want to see in your office?o What are your time frames?o Hot desking or set desks for employees?o How will employees use the space?o Do you have enough storage?o Will you need any cable management?o What is your budget?o Remember: Quote for freight & assembly

Understand your customer needsUNDERSTANDING FITOUTS

STEP 1

4

KneeTilt

Allows the user to adjust the height of the chair in relation to the height of a desk with a simple lever action to help increase comfort and ergonomic benefit.

Back shape provides lower back support.

Tilt mechanism can be set to a fixed position.

Designed to fit the person and purpose.Tilt pivot point

behind the knee.

The back of the chair can tilt backwards independent of the seat angle.

Contoured and supporting, foam of the highest quality.

Tilt mechanism can be adjusted to suit users requirements.

Low density foam, PU but a softer style.

The most basic posture adjustment available. The chair tilts over centre point of chair.

The chair is boxed and requires assembly.

Arms can be adjusted for height– helps stabilise posture and relieves tension from the neck, shoulders and arms.

Back height adjustment that is controlled by raising or lowering the backrest to the desired level.

Seat and back move in a synchronised manner, allowing users to change posture comfortably.

Seat able to be adjusted for depth.

Our furniture boasts a range of features that helps with posture, movability and comfort. The following icons are designed to help you make the right decision when selecting furniture for your specific needs. Whenever you see these icons, you are able to make an informed choice on the perfect piece of furniture.

THE CHOICE IS EASY...

AFRDI Blue Tick LogoThe chair meets the safety and durability requirements for AS/NZS 4438, and quality manufacturing.

AFRDI Rated Load Logo This standard is designed to cater for chairs intended to be used by people heavier than 110 kg.

Green Tag Certified Logo Environmental, health and ethical manufacturing.

BIFMA Logo Meets international standards of furniture manufacturers.

Greenguard LogoMeets low VOC standards.

Green Choice Logo Products that are recycled, recyclable, carbon neutral or have an environmental standing.

Chair Logo GuideChoosing the right furniture for you.

These icons will help you quickly and easily identify the features and benefits of our wide range of furniture products so you can choose the right furniture for you.

Understand your customer needsSTEP 1

5

Chair Specific points worth asking your customers

o Who will be using the chair?

o What is the length of use? (aka Indicative seating time)

o Do you work a lot with your hands?

o Solution: If so, then you probably want a chair without armrests.

o Are there space restrictions in your office space?

o Solution: Mid-back and executive chairs tend to be heavy, wide and tall. Ifyou work in a smaller cubicle/space you are limited with space, sorecommend a task chair.

o Does the backrest provide adequate support for your back?

o TIP: if answered no, you should sell your customer a back rests / backsupport we have on range.

o Do you have a chair mat?

o TIP: For every executive, task or office chair, you should be selling achairmat. Refer to chairmat selection guide.

Questions to the customer that is after an ergonomic chair;

o Do you generally sit stationary at your computer or do you move around yourdesk a lot?

o Solution: If you sit in same position for several continuous hours, thenconsider a full back chair with lumbar (lower back) support.

o Does your chair have an adjustable lumbar (lower back) support?

o Does your seat pan width and depth provide for good fit and comfort?

o Does your seat pan have tilt adjustability?

o Does your seat pan have a rounded front that does not put pressure on the backof your knees and legs?

o When seated, are your knees at or below the level of your hips (knees not higherthan hips)?

o Do your feet rest flat on the floor or are they supported by a stable footrest?

o Does your chair have armrests that support your forearms and do not interferewith swivel or normal movements of the chair?

How to sell the perfect chair

Understand your customer needsSTEP 1

6

Tips /Hack for selling chair mats:

If you have a retail front: display an anti-fatigue chairmat at your counter, every single customer that stands at the counter to pay, gets to experience the comfortable anti-fatigue properties, it’s a great conversation starter, which can translate into a sale.

As a reminder, for every chair you sell, you should be upselling a chairmat to your customer.

A range of mats to fit every needChairmats are available for both hard and carpet flooring, in different sizes and thicknesses.Choose from a selection of colours and shapes to suit your work space.

CHAIRMAT SELECTION GUIDE

Carpet Underlay (if any) Subfloor

1. IDENTIFY FLOOR SURFACE 2. CHOOSE THE BEST MATERIAL

MEDIUMPILE

LOWPILE

HARDFLOOR

Low PileFor carpet up to 6mm thick including underlay

Medium PileFor carpet up to 12mm thick including underlay

STANDARDPILE

Standard PileFor carpet up to 9mm thick including underlay

ANYPlLE

Any PileFor any carpet thickness

Hard FloorFor tiled and vinyl flooring

3. CHOOSE THE BEST MAT SHAPE AND SIZEChoose the right shape to �t under your desk

ContempoFor smaller footprint areas like workstations & cubicles

RectangleFor use with most desk styles

KeyholeFor desks with knee holes and smaller openings

PolycarbonateThe ultimate in durability, ergonomics & clarity

Phthalate Free PVC Also available in anti-static & anti-microbial formats

Enviro Friendly Environmentally friendly options produced from recycled materials

Keyhole

Rectangle

Contempo

Large mats are best for larger �oor spaces, wider chair bases or if your chair- roll area is extensive

mm

POLYCARBONATE

PVCPHTHALATE

FREE

To measure carpet thickness, insert a pin into carpet (through underlay) and measure carpet thickness

Understand your customer needsSTEP 1

7

o How many employees?

o What’s your budget?

o What is the current desk set up in the office?

o If there are fixed desks already in place, a workstation is best for you as it sits ontop of the desk

o Are there any space restrictions? Some standing desks can be quite large / bulky

o Adjustable desk or a fixed height? Adjustable desk gives the flexibility to sit orstand, adjust for comfort and get the most optimal ergonomic position

o How tall are the employees? This will depend on the type of sit / stand desk orworkstation you offer.

o How high do you want the set up to be? Measure for monitors and again fordesk surface so you can account for height difference between displays andwhere your hands will be?

o Do you need a separate platform for the keyboard?

o Manual or automatic lift?

o Size and lifting capacity?

o How many screens do you use?

TIP: use monitor arms as an add on sale. If more than one is required, you willneed to check size and lifting capacity of the desk.

o Customer use a laptop or desk top computer? This will vary on the type and sizeof the desk or workstation.

Sit / Stand Desk or Workstation Specific points worth asking your customer

Understand your customer needsSTEP 1

Workstation Ergonomics Self Assessment

Organisational Health Issued February 2013 V1 Department of Education Training and Employment Uncontrolled when printed

The Workstation Ergonomics Self-Assessment is best undertaken by two people e.g. with your supervisor or team member. This enables the person to sit at their workstation while a second person observes and assists them achieve the recommended posture.

Item The Office Chair Yes No N/A Suggested Actions 1. Can the height, seat and back of the chair be adjusted to

achieve the posture outlined below? • Obtain a fully adjustable

chair2. Are your feet fully supported by the floor when you are seated? • Lower the chair

• Use a footrest3. Does your chair provide support for your lower back? • Adjust chair back

• Obtain proper chair• Obtain lumbar roll

4. When your back is supported, you able to sit without feeling pressure from the chair seat on the back of your knees?

• Adjust seat pan• Add a back support

5. Do your armrests allow you to get close to your workstation? • Adjust armrests• Remove armrests

Item Keyboard and Mouse Yes No N/A Suggested Actions 6 Are your keyboard, mouse and work surface at your elbow

height? • Raise / lower workstation• Raise or lower keyboard• Raise or lower chair

7 Are frequently used items within easy reach? • Rearrange workstation8 Is the keyboard close to the front edge of the desk allowing space

for the wrist to rest on the desk surface? • Move keyboard to correct

position9 When using your keyboard and mouse, are your wrists straight

and your upper arms relaxed? The keyboard should be flat and not propped up on keyboard legs as an angled keyboard may place the wrist in an awkward posture when keying.

• Re-check chair, raise orlower as needed

• Check posture• Check keyboard and

mouse height10 Is your mouse at the same level and as close as possible to your

keyboard? • Move mouse closer to

keyboard• Obtain larger keyboard

tray if necessary

Workstation Ergonomics Self Assessment

Organisational Health Issued February 2013 V1 Department of Education Training and Employment Uncontrolled when printed

11 Is the mouse comfortable to use? • Rest your dominant hand

by using the mouse with your non-dominant hand for brief periods (mouse buttons can be changed within the computer control panel)

• Investigate alternate mouse options.

Item WorkSurface Yes No N/A Suggested Actions

12 Is your monitor positioned directly in front of you? • Reposition monitor 13 Is your monitor positioned at least an arm’s length away?

Note: the monitor’s location is dependent on the size of the monitor, the font, screen resolution and the individual user e.g. vision/use of bifocal spectacles etc.

• Reposition monitor • Seek an alternative

monitor if necessary e.g. flat screen that uses less space

14 Is your monitor height slightly below eye level? • Add or remove monitor stand

• Adjust monitor height 15 Is your monitor and work surface free from glare?

• Windows at side of monitor

• Adjust overhead lighting • Cover windows • Obtain antiglare screen

16 Do you have appropriate light for reading or writing documents? • Obtain desk lamp • Place on left if right-

handed – place on right if left handed

17 Are frequently used items located within the usual work area and items which are only used occasionally in the occasional work area?

• Rearrange worsktation

10

Workstation Ergonomics Self Assessment

Organisational Health Issued February 2013 V1 Department of Education Training and Employment Uncontrolled when printed

Item Breaks Yes No N/A Suggested Actions

18 Do you take postural breaks every 30 minutes? E.g. standing, walking to printer / fax etc.?

• Set reminders to take breaks

19 Do you take regular eye breaks from looking at your monitor? • Refocus on picture on wall every 30 minutes

Item Accessories Yes No N/A Suggested Actions

20 Is there a sloped desk surface or angle board for reading and writing tasks if required?

• Obtain an angle board

21 Is there a document holder either beside the screen or between the screen and keyboard if required?

• Obtain document holder

22 Are you using a headset or speakerphone if you are writing or keying while talking on the phone?

• Obtain a headset if using the phone and keyboard

Item Laptop Yes No N/A Suggested Actions

23 In the event of using a laptop computer for prolonged periods of time use of;

• A full sized external keyboard and mouse; • Docking station with full sized monitor or a laptop stand

• Obtain appropriate laptop accessories

Item “Hot Desking” (when applicable) Yes No N/A Suggested Actions

24 Provided time, support and supervision to make above adjustments.

Following completion of this checklist, please discuss any concerns or requirements with your supervisor. All completed assessments should be submitted to your supervisor.

Person Completing Assessment

Name

Position

Signature

Date

Supervisor

Name

Position

Signature

Date

Comments E.g. New ergonomic chair approved – please follow up directly with Administration / E.g. Formal ergonomic assessment approved

Is your customer after a full office fit out service and need help doing this?

If yes, FurnX and Office Choice have teamed up to provide our customers with a full office fit out solution and service. Whether your customer is after new furniture range, or a complete refurbishment, Office Choice members can rely on FurnX for their product knowledge and intel. FurnX can help us quote, deliver, and complete full office fit outs, catering to each customer individual needs. Please contact your FurnX rep for more details.

Let us do the work for you!

Office Choice provides a full office fit out service, to suit any space. Whether it be new furniture, or a complete refurbishment, we'll do the work for you.

Our solutions specialists quote, deliver, and complete full office fit outs, catered to your requirements. Whether you need desks and chairs, executive furniture, smart storage solutions, or whiteboards & more, consider it sorted.

FULL OFFICE FIT OUTS

STEP 2 Measure & initial designWorkstation ErgonomicsSelf Assessment

Organisational Health Issued February 2013 V1 Department of Education Training and Employment Uncontrolled when printed

Item Breaks Yes No N/A Suggested Actions

18 Do you take postural breaks every 30 minutes? E.g. standing,walking to printer / fax etc.?

• Set reminders to take breaks

19 Do you take regular eye breaks from looking at your monitor? • Refocus on picture on wall every 30 minutes

Item Accessories Yes No N/A Suggested Actions

20 Is there a sloped desk surface or angle board for reading and writing tasks if required?

• Obtain an angle board

21 Is there a document holder either beside the screen or between the screen and keyboard if required?

• Obtain document holder

22 Are you using a headset or speakerphone if you are writing orkeying while talking on the phone?

• Obtain a headset if using the phone and keyboard

Item Laptop Yes No N/A Suggested Actions

23 In the event of using a laptop computer for prolonged periods of time use of;

• A full sized external keyboard and mouse; • Docking station with full sized monitor or a laptop stand

• Obtain appropriate laptop accessories

Item “Hot Desking” (when applicable) Yes No N/A Suggested Actions

24 Provided time, support and supervision to make aboveadjustments.

Following completion of this checklist, please discuss any concerns or requirements with your supervisor. All completed assessments should be submitted to your supervisor.

Person Completing AssessmentName Position

Signature Date

SupervisorName Position

Signature Date

Comments E.g. New ergonomic chair approved – please follow up directly with Administration / E.g. Formal ergonomic assessment approved

WORKSTATIONS

VISITOR CHAIRS

OFFICE CHAIRS

CHAIRS

PARTITIONS

12

You can enter Freight cost if applicable in the Specified column under the price tier. if nothing is entered a value of $0.00 will be shown on the Quote form (Cannot be removed).

An example of a completed quote:

Raise an orderSTEP 3

OCL has created an automated order quote template that can print PDF quotes so that you can quickly and professionally quote your customers. The order template is also integrated into PIM so any changes to managed range or extended range is based on up to date information out of PIM.

This template also allows you to attach images for certain items to mark additional products as ‘optional’

13

Office Choice members are to work closely with suppliers on meeting required delivery times and ensuring communication to the customer is clear on when they will receive the stock aswell as any installation and assembly queries they may have.

If an Office Choice member is not confident in installation and the customer requires this, please rely on the relevant supplier who will send a rep out to help the customer with any installation needs.

Please note with furniture that installation, delivery and assembly can come at a cost and this needs to be clarified with the customer at the time of raising an order.

STEP 4 Installation, delivery & assembly

14