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    FUNDAMENTAL OF EXPORT

    BUSINESS PLAN

    Presented by

    Rahim Jabbar

    November 2010

    1

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    An Overview of Export Business

    The Outline

    Detailed Explanation Introduction

    Current Market Position

    Market & Industry Trend

    Export Audit

    Market Assumptions

    Export Objectives

    Export Marketing Strategic Plan Export Management Plan

    Action Plan

    Financial Forecasts

    Summary & Conclusion

    Points of Discussion

    FUNDAMENTAL OF EXPORT BUSINESS PLAN

    2

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    AN OVERVIEW OF

    EXPORT BUSINESS

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    AN OVERVIEW OF EXPORT BUSINESS ACTIVITIES

    EXPORTPRODUCT

    EXPORTMARKET

    EXPORTER

    Internal company analysis (Strength & Weaknesses)S/W/O/T analysis strategic decisions

    Objectives & Targets

    Export Market Audit (Opportunities/Threats)

    PRODUCT MARKET

    COMBINATION (PMC)

    EXPORT MARKETING STRATEGY(EMS)

    What is needed tosuccessfully sellthe export product?

    EXPORT MARKETING PLAN:Market segment

    ProductIdentityPrice

    DistributionPromotion

    Trading Partner

    How to enter theselected exportmarket successfully?

    EXPORTBUSINESS PLAN

    (INCLUDINGFINANCIAL PLAN

    & SCHEDULE

    EXPORT INGACTIVITIES

    FEED-BACKS

    4

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    FIRST STEPS TO BUILDING

    AN EXPORT BUSINESS PLAN

    PLAN, but more importanty, IMPLEMENT it!

    Be ready to CHANGE as you LEARN and GROW

    Ensure Management and Staff COMMITMENT

    What do you wish to achieve?

    (Goals & targets)

    Capabilities?Restrictions?

    Seek AGREEMENT on all aspects of the Plan

    5

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    KEEP THE PLAN SIMPLE AND FLEXIBLE

    An Export Busines Plan should be SIMPLE and FLEXIBLE

    Some market information and planning elements

    may not be available at the time of drawing up

    an initial export planThe export plan will generate more information

    and understanding as your Company learns more

    about exporting and your Companys

    competitive position improves in the

    Global market place.

    6

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    A GENERAL FORMAT

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    EXPORT MARKETING & BUSINESS PLAN (1)

    1. Introduction, Mission and Business Principles

    2. Current Market Position

    3. Market & Industry Trend

    4. Export Audit4.1 Market Audit

    4.2. Competitive Audit

    4.3. Company Audit

    4.4. S/W/O/T Conclusion

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    EXPORT MARKETING & BUSINESS PLAN (2)

    6. Export Objectives

    7. Export Marketing Strategy7.1. Strategy Summary

    7.2. Market & Segment(s)

    7.3. Positioning Strategy

    7.4. Product Strategy7.5. Branding Strategy

    7.6. Pricing Strategy

    7.7.Distribution Strategy

    7.8. Promotional Strategy

    7.9. Trade Partner Strategy

    5. Assumptions about the Target Export Market

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    EXPORT MARKETING & BUSINESS PLAN (2)

    8. Management Plan

    9. Action Plan

    10. Financial Forecasts

    11. Periodic Review & Evaluation

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    DETAILED

    EXPLANATION

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    INTRODUCTION, MISSION AND BUSINESS PRINCIPLES (1)

    The first thing put things and principles

    into perspective

    an introduction a sense of location

    who you are, what the company is, what it does

    (business concept),

    a short historic track record

    a brief statement on your current position

    and performance

    the markets that are currently covered

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    INTRODUCTION, MISSION AND BUSINESS PRINCIPLES (2)

    The first thing put things and principles into perspective:

    a brief description on the set of basic thinking & ideas that

    form the basis for the future of your Companys business

    the sense of direction

    the company's mission statement (the companys charter)

    where your Company wants to be (the Companys goal)

    how your Company wants to get there(the Companys strategy)

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    CURRENT MARKET POSITION (1)

    The CURRENT SITUATION/CONDITION is the STARTING POINT forTHE FUTURE international market expansion

    As a preparation for compliance to market access requirements

    adaptations in the production, marketing and logistics processes

    may require investments.

    An x-ray of the Companys current market position

    to identify the gap to be closed between the current market

    position and desired market position

    to clarify to what extent the organization has optimized the

    opportunities in the current markets.

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    CURRENT MARKET POSITION (3)

    PRODUCT:What products does the Company sell?

    What is their market position?

    What competitive alternatives areavailable in the market?

    PLACE:What is the Companys current market coverage?

    Which distribution channels doesthe Company use?

    How does this relate to the competition?

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    CURRENT MARKET POSITION (3)

    PRICE:What is the Companys pricing policy?

    To what extent does the Company apply different

    pricing from the competition?

    How does the Company apply pricing flexibility in

    order to promote sales (e.g. discounts, quantity

    offers, contractual tenders etc.)?

    PROMOTION:Describe the promotional tools you employ, i.e. the

    Companys promotional mix (trade fairparticipation, advertising,

    Direct Marketing, e-Marketing etc.).

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    CURRENT MARKET POSITION (2)

    PEOPLE:

    Describe the company's policy towards social

    accountability, in terms of occupational health and

    safety for the workers, and to society as a whole.

    PLANET:

    Elaborate on the Companys company's environmental

    awareness, eco-mindedness and the Companys

    position on environmental management

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    MARKET & INDUSTRY TREND (1)

    Description of important developments - past, present and

    future - in the Companys current and potential markets,

    at two levels:

    first, describe the international and target market trends

    you can identify for the Companys industry

    in generic terms;

    second, go one level deeper and zoom in on trends you've

    identified in pre-selected markets with high potential

    (priority countries) to be singled out as the MOST

    POTENTIAL ONE based on RELEVANT MARKET SIZE and

    FAVORABLE IMPORT GROWTH, and potentially WINNABLE)

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    MARKET & INDUSTRY TREND (2)

    Consider important variables:

    economic, political and technological developments

    favorable trade relations

    historical, cultural or geographic characteristics

    affinity and proximity

    market characteristics

    supply chain characteristics

    competitor activitymarket access regulations

    fashion, innovation, and consumer preferences

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    EXPORT AUDIT: TARGET EXPORT MARKET AUDIT

    Major aspects/

    dimensionsOPPORTUNITES THREATS

    Social-cultural

    Technological

    Economic

    Political

    Legal

    Environmental

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    EXPORT AUDIT: COMPETITIVE AUDIT (1)

    THREAT OF SUBSTITUTE PRODUCTS

    The availability of close substitute products will increase the

    propensity of customers to switch to alternatives in response

    to price increases (high elasticity of demand).

    Factors that determine the threat of substitute products:

    buyer propensity to substitute

    relative price performance of substitutesbuyer switching costs

    perceived level of product differentiation

    ( )

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    EXPORT AUDIT: COMPETITIVE AUDIT (2)

    THREAT OF ENTRY OF NEW COMPETITOR

    Factors that determine the threat ofentry of new competitors:

    the presence of entry barriers

    economies of product differences

    brand equity

    switching costs or sunk costs

    capital requirements

    access to distribution

    absolute cost advantages

    learning curve advantages

    expected retaliation by incumbents

    government policies

    ( )

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    EXPORT AUDIT: COMPETITIVE AUDIT (3)

    THE INTENSITY OF COMPETITIVE RIVALRY

    Factors that determine the intensity of competitive rivalry:

    number of competitors

    industry growth rate

    intermittent industry overcapacity

    diversity of competitors

    level of advertising expenses

    economies of scale

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    EXPORT AUDIT: COMPANY AUDIT

    Major aspects/

    dimensionsSTRENGTHS WEAKNESSES

    Men

    Money

    Means

    Methods

    Machines

    Measurable

    EXPORT AUDIT COMPANY AUDIT

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    Strengths Weaknesses

    Men

    Loyal workforce Skilled technicians

    Good account managers

    Limited English language skills Limited international marketing

    experience

    Routine oriented

    Ageing workforce

    Methods Management by objectives

    Responsibility and

    accountability accepted bymanagement

    Responsibility and

    accountability accepted by

    management

    Continuous job rotation

    Professional marketing

    department

    No professional market information

    system

    Time availability Dominant product drive

    Dominant financial control

    Low insight in industry benchmarks

    No ISO 9001:2008

    No ISO 14000 compliance yet

    R&D department

    EXPORT AUDIT: COMPANY AUDIT

    (An Example)

    EXPORT AUDIT COMPANY AUDIT

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    Strengths Weaknesses

    Means

    Sound cash flow Good bank relation

    Limited budget for brand building No funds for international market research

    Limited budget for process and product

    adaptation

    Machines Up-to-date production

    equipment

    Packing station

    Preventive maintenancesystem

    Limited flexibility

    Energy consumption inefficient

    Foreign maintenance dependability

    Spare part lead time Low degree of computerised

    manufacturing

    Measurables High customer satisfaction

    Specific product specification

    Sales growth

    Sustainable profitability

    Successful product launches

    Growing customer base

    High production efficiency

    Spare capacity

    Energy bills/costs

    Rejection rate

    Shipping costs

    Average stock level too high

    Occupational hazards and injury incidence

    Employee absentee rate

    EXPORT AUDIT: COMPANY AUDIT

    (An Example)

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    EXPORT AUDIT: S/W/O/TCONCLUSION(1)

    POSITIVE NEGATIVE

    INTERNAL STRENGTHS WEAKNESSES

    EXTERNAL OPPORTUNITIES THREATS

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    EXPORT AUDIT: S/W/O/TCONCLUSION (2)

    The main challenges:

    addressing the WEAKNESSESSTRENGTHS (Companys

    strengths and weaknesses are CONTROLLABLE)

    optimizing the impact of the Companys STRENGTHS to tap

    identified market OPPORTUNITIES.

    OPPORTUNITIES and THREATS (UNCONTROLLABLE/given

    market conditions) drivers for company adaptation and

    improvement

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    EXPORT AUDIT: S/W/O/TCONCLUSION

    SWOT analysis completed final decision to export or

    not (balance the strong points and opportunities against

    the weak points and the threats)

    Does the Company think the organization is STRONGENOUGH TO COPE with the extra challenge and workload

    of the exporting venture?

    If YES is ready for the Big Jumpthe next step will beto focus on the Companys immediate and potential

    competition. Get ready to take them on!!!

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    MARKET ASSUMPTIONS

    SOCIAL-

    CULTURAL

    DYNAMICS

    TECHNOLOGICAL

    TRENDS

    ECONOMIC

    DYNAMICS &

    TRENDS

    ENVIRONMENTAL

    CHANGES

    LEGAL

    ENVIRONMENT

    POLITICAL

    DYNAMICS

    MARKET

    DYNAMICS

    COMPETITIVE

    SITUATION

    COMPANYS EXPORTINGACTIVITIES:

    Marketing strategies

    Marketing activities

    Cash-flow

    MARKET ASSUMPTIONS

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    We expect the Japanese economy to recover

    as of next year.

    We expect the distribution system to further concentrate

    to industry captains and

    Large Scale Retail buying groups.

    We assume a continuation of trade liberalisation.

    The product life cycle will be extended through

    functional innovation, including packaging for small

    households in the consumer market.

    MARKET ASSUMPTIONS

    (An Example)

    MARKET ASSUMPTIONS

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    The growing number of young consumers will create a

    demand for new varieties and brands.

    We expect a solid domestic market development

    ensuring sufficient cash flow for sustaining

    our export venture.

    We assume that the exchange rate of the Japanese Yen inrelation to the US dollar remains relatively stable.

    MARKET ASSUMPTIONS

    (An Example-continued)

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    EXPORT OBJECTIVES: SMART

    SPECIFIC:the Companys product(s) and market(s)

    should be specified.

    MEASURABLE: the Companys objectives should be

    quantitative, expressed in terms of sales value, sales

    growth, market share, number of customers etc.

    ACHIEVABLE: the Companys objectives should be based

    on the Companys company's strengths and its critical

    success factors (the internal potential) and market

    opportunities (external potential).

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    EXPORT OBJECTIVES: SMART(2)

    REALISTIC:the Companys objectives should be realistic in

    the sense that the required investments remain in

    proportion to expected gains.

    TIME-LED: set a specific period within which the

    Companys objectives are to be achieved. It is advisable to

    formulate short-term, mid-term and long-term objectives.

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    Export Marketing

    Strategy

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    EXPORT MARKETING STRATEGY: TARGET SEGMENT

    MARKET

    People or organizations with needs or wants andthe ABILITY and WILLINGNESS TO BUY in the

    export market

    MARKET SEGMENTA subgroup of people or organizations sharingone or more characteristics that cause them to

    have SIMILAR PRODUCT NEEDS.

    SEGMENTATIONThe process of dividing a market into

    meaningful, relatively SIMILAR, IDENTIFIABLEsegments or groups.

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    EXPORT MARKETING STRATEGY: TARGET SEGMENT

    Different Basis of Segmentation

    GEOGRAPHIC

    SEGMENTATIONRegions

    Cities

    States

    Countries

    DEMOGRAPHIC

    SEGMENTATIONAge

    Gender

    Income

    Occupation

    Religion

    Social class

    Family size

    PSYCHOGRAPHIC

    SEGMENTATIONLifestyles

    Personality

    Values

    Beliefs

    BEHAVIORAL

    SEGMENTATIONOccasion of usage

    Benefits sought

    Usage rate

    Loyalty status

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    EXPORT MARKETING STRATEGY: POSITIONING

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    Positioning is about finding the BEST POINT/PLACE IN THE

    CONSUMER MIND IN THE MARKET for the product/

    service and the most appropriate for the target market. (It is

    all in the consumers mind!)

    The process of developing a competitive position for a

    brand starts with the segmentation of the market, followed

    by targeting (selecting a particular segment) to whom a

    product or a brand is to be positioned (=positioning).

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    EXPORT MARKETING STRATEGY: POSITIONING

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    In order to explore competitive values to be

    wrapped in the product or brand to be positioned,

    we should analyze the target consumers

    ( CONSUMER INSIGHTS) and the competitors

    product/brands.( COMPETITORS MAPPING)

    EXPORT MARKETING STRATEGY: POSITIONING

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    Class

    PrideDistinctive look

    PracticalFuel EconomyAffordable

    SportyFunYoung

    ConservativeSomewhat

    older

    MercedesB.M.W.

    Toyota.

    Honda.Mitsubishi

    Lexus

    EXPORT MARKETING STRATEGY: POSITIONING

    Competitive Mapping

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    Raw

    Materials

    AuxiliaryMaterials

    COMBINED &

    PROCESSEDPRODUCT

    TO FULFILL

    THE NEEDS &

    SATISFY THE

    WANTS OF

    CONSUMERS/

    CUSTOMERS

    METHODS/

    TECHNIQU

    ES

    WORKS

    EXPORT MARKETING STRATEGY: PRODUCT

    A Definition of Product

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    EXPORT MARKETING STRATEGY: PRODUCT

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    Functions

    Usage

    PRODUCTAttributes/

    FeaturesBENEFITS VALUES

    C

    O

    N

    S

    U

    M

    E

    RS

    Components of a Product

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    Develop the product range in accordance with

    the CUSTOMER NEEDS and

    prevailing MARKET CONDITIONS

    (competition and rules and regulations)

    in the target markets.

    Can you use the Companys existing product

    assortment or does it need adaptation?

    Product Development

    EXPORT MARKETING STRATEGY: PRODUCT

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    Do the Companys products offer features (physical

    property of the product) or benefits that add value

    to the customer/consumer?

    Are there elements of the Companys intrinsic product

    which are not appreciated by the Companys customers?

    Always remember that product safety, recyclability and

    user-friendliness are dominant success factors in the

    developed markets due to legislation.

    Features/AttitubesBenefits Analysis

    EXPORT MARKETING STRATEGY: PRODUCT

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    Unique Selling Proposition (USP)

    Before developing a USP, it helps to know:

    The features of the product/service

    How and why the customers uses the product services

    Features of competitive products

    EXPORT MARKETING STRATEGY: PRODUCT

    EXPORT MARKETING STRATEGY PRODUCT

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    EXPORT MARKETING STRATEGY: PRODUCT

    Unique Selling Proposition (USP) (continued)Steps to develop a USP (1)

    List all main features/attributes of the product.

    (Features/ attributes describe what the product/service does).

    Features can be: quality, type and level of service, price,

    functional or technical characteristics.

    Convert each feature/attribute benefit.

    (A benefit describes what customer need it fulfils).

    Customer buy benefit, therefore obtaining value from that.

    An example:Feature of an industrial machine: reliability, which means

    available for more hours of the working day

    ( benefit for the buyer).

    EXPORT MARKETING STRATEGY PRODUCT

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    EXPORT MARKETING STRATEGY: PRODUCT

    Steps to develop a USP (2)

    Rank the benefits according to their relative importance

    to the customer

    Group the benefits into standard ones, i.e. available to all

    competitive products or the different and special (unique)

    to your product/service)

    If no anything special or different, you have to develop at least

    one unique benefit ( IT IS ALL IN THE MIND = PERCEPTION)

    Unique Selling Proposition (USP) (continued)

    EXPORT MARKETING STRATEGY PRODUCT

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    EXPORT MARKETING STRATEGY: PRODUCT

    Packaging needs market adaptation (advisable to

    include the trade partner in the packaging adaptation

    decisions)

    Packaging must be PRACTICAL, CONVENIENT andPROMOTIONAL engineering, design, graphics,

    distribution and marketing issues to be addressed over

    packaging solutions for exports.

    New packaging issues in developed markets:environmental concerns,

    safety concerns

    Product Packaging

    EXPORT MARKETING STRATEGY PRODUCT

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    EXPORT MARKETING STRATEGY: PRODUCT

    Product life cycle stage: Does the Companys product

    fit in the current life cycle stage in the market?

    Product profitability: Does the Companys margin justifythe Companys market entry efforts?

    Product seasonality: Does the Companys timing of the

    Companys product launch match seasonal demand, or

    is there a possibility for counter season offering?

    Critical Success Factors:

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    EXPORT MARKETING STRATEGY: BRANDING

    Operating in a foreign market under the Companys own BRAND

    NAME requires SUBSTANTIAL INVESTMENTS.

    Only advisable if,

    It will lead to higher revenues,

    It will create binding and stimulate repeat purchases

    the Companys own brand and company image is appreciated

    by the trade

    Done in STEP-WISE, GRADUAL APPROACH

    Alternatives to own branding that can be considered:

    Operate under partners companies own brand name orprivate label

    Make product according to the buyers specifications (with or

    without licensing agreement)

    EXPORT MARKETING STRATEGY BRANDING

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    THE

    BASIS

    (Product/

    Service)

    THE

    IDENTIFIER/

    RELATOR

    (Name/

    Logo)

    THE

    NARRATOR

    (The Message/Advertisement)

    THE

    PRESENTER

    (Packaging)

    Should be

    matching to

    each other

    THE

    PROXY OFVALUE

    (The Price)

    Copyright Rahim Jabbar/ @ 2010

    EXPORT MARKETING STRATEGY: BRANDING

    Identity system

    Components of a Brand

    EXPORT MARKETING STRATEGY: PRICING (1)

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    EXPORT MARKETING STRATEGY: PRICING (1)

    COST-PLUS PRICING.

    The Companys production costs PLUS the PROFITthat needs to be made.

    This strategy is used mostly in opportunity marketing.

    The focus is more on selling instead of

    sustainable long term marketing.

    COMPETITIVE PRICING

    With competitive pricing, the exporter establishes the

    Companys MARKET PRICE by benchmarking with

    competitors' prices and DIFFERENTIATE THROUGH

    MARKETING MIX INCENTIVES.

    The result should be a better price performance ratio

    than the competitor average.

    EXPORT MARKETING STRATEGY: PRICING(2)

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    EXPORT MARKETING STRATEGY: PRICING(2)

    PENETRATION PRICING

    Penetration pricing is applying LOW MARGINS or even applymarginal costing (in case present sales cover the contribution to

    overheads while the Company still has spare capacity to utilise)

    and SELL AT THE LOWEST PRICE of all the Companys competitors.

    The focus is on ENTRY and HIGH VOLUME.

    A negative aspect

    the product/company will also receive ALOW QUALITY IMAGE (or PRICE FIGHTER) which may hinder

    upward marketing later on.

    (PERCEIVED) VALUE PRICING.

    Adopting VALUE PRICING is suitable when there is no competition(yet) or when the product is perceived as UNIQUE or SUPERIOR.

    The VOLUME may be SMALL, the MARGINS are HIGH, which offers

    the Company an opportunity to lower the price at a later stage

    and increase volume.

    EXTPORT MARKETING STRATEGY: DISTRIBUTION

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    EXTPORT MARKETING STRATEGY: DISTRIBUTION

    Basic questions to answer in formulating adistribution strategy:

    What am I selling?

    Who are my prospects/target consumers?

    Where are they?

    How can I reach them?

    How does the distribution channel work?

    What does it imply to sell through thischannel (trade margins)

    How many channels should I use?

    EXTPORT MARKETING STRATEGY: DISTRIBUTION

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    EXTPORT MARKETING STRATEGY: DISTRIBUTION

    Manufacturer

    ClusterExport

    Organization

    Source: CBI, Export Planner, 2004

    Importer

    Buyer

    Buyer

    Agent

    Retailer

    CUSTOMER

    Country or

    Tariff

    Border

    E-commerce

    Joint venture

    Trade partner

    LABYRINTH OF

    INROADS

    EXTPORT MARKETING STRATEGY: DISTRIBUTION

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    EXTPORT MARKETING STRATEGY: DISTRIBUTION

    SIMPLIFIED ENTRY STRUCTURE

    Trader

    Exporter

    Country or

    Tariff

    Border

    Agent

    Trader

    ImportingWholesalers

    Distribution

    (Outlets)

    Customer

    Source: CBI, Export Planner, 2004

    EXTPORT MARKETING STRATEGY: DISTRIBUTION

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    EXTPORT MARKETING STRATEGY: DISTRIBUTION

    THE AGENT

    An independent person or company who merelyintermediates (bringing exporter/seller and

    importer/buyer together).

    His services are paid (usually by the exporter) in the form of a

    commission, which is a percentage of the (CIF) value

    of the goods imported.

    THE IMPORTER

    An independent company, specialized in importing

    a certain range of goods from abroad.

    An importer buys directly from the exporter and thus

    becomes the rightful owner of (or 'takes title' to) the goods.

    In turn, he will try to sell the goods to wholesalers or, in the

    case of professional goods, to customers.

    EXTPORT MARKETING STRATEGY: DISTRIBUTION

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    EXTPORT MARKETING STRATEGY: DISTRIBUTION

    THE IMPORTING WHOLESALER

    An importing wholesaler is a company that not only importsbut also operates facilities to forward the goods into the

    distribution channels by means of promotional support.

    THE BROKER

    A broker is an independent person or company who,

    somewhat like an the agent, brings together buyer and

    seller and gets paid by the party who hired him.

    The broker holds neither title, nor stock.

    Occasionally, he can provide consultancy services, basedon his sector knowledge.

    EXTPORT MARKETING STRATEGY: DISTRIBUTION

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    EXTPORT MARKETING STRATEGY: DISTRIBUTION

    THE TRADING HOUSE

    A trading house is an independent company that

    specializes in trading certain range(s) of goods.

    A trading house or company buys and sells on its own

    account and at its own risk.

    It decides on its own export assortment.Trading houses usually have a strong commercial

    acumen and professionalism.

    Sometimes their after-sales performance, which is

    necessary for most technical andprofessional products, is weak.

    A trading company can be located in the Companys

    own country or in the target country.

    EXTPORT MARKETING STRATEGY: PROMOTION

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    EXTPORT MARKETING STRATEGY: PROMOTION

    The AIDAS formula = the FIVE (5)

    KEY GOALS of any effective

    promotional mix:

    GetAttention

    Capture Interest

    Create Desire, that

    Leads toAction, and

    Customer Satisfaction

    EXTPORT MARKETING STRATEGY: PROMOTION

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    EXPORTERS/

    TRADERS/

    SUPPLIERS/

    MANUFACTURERS

    MESSAGES

    ABOUTTHE EXPORT

    PRODUCT &

    COMPANY

    A VARIETY OFCOMMUNICATION

    MATERIALS

    DISTRIBUTED& PUBLICISED

    & BROADCASTED

    RECEIVEDAND

    INTERPRETED

    PROSPECTS/

    BUYERS IN

    THE TARGET

    MARKET

    INLFUENCE

    HIS/HER/THEIR

    OPINION, ATTITUDE,

    BEHAVIOR

    RESPONSES

    (among other BUYING

    OR OTHERWISE)

    FEED-

    BACKS

    EXTPORT MARKETING STRATEGY: PROMOTION

    THE CYCLE OFMARKETING

    COMMUNICATION

    Copyright Rahim Jabbar/ @ 2010

    EXTPORT MARKETING STRATEGY: PROMOTION

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    PROMOTIONALACTIVITIES

    PERSONAL

    SELLING

    SALES

    PROMOTIONPUBLIC

    RELATIONS

    DIRECT MAIL

    & E-MAIL

    TRADE FAIRS

    & EXHIBITION

    ADVERTISING& WEBSITES

    SPONSORSHIP

    PROMOTIONAL MIX SHOULD BE DESIGNED SO AS TO MUTUALLY STRENGHTEN

    ONE ANOTHER (EFFECTIVE PROMOTIONS).

    ACTIVITIES WITH ASTERISKS (*/**/***) ARE SUITABLE FOR EXPORT MARKETING

    ***

    **

    *

    EXTPORT MARKETING STRATEGY: PROMOTION

    EXTPORT MARKETING STRATEGY: TRADE PARTNER

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    EXTPORT MARKETING STRATEGY: TRADE PARTNER

    It takes considerable amount of TIME, ENERGY and

    MONEY to establish a position in the complex in the

    developed market as a target export destination

    Exporter should find a trading partner that would

    likely be having LONG-TERM PERSPECTIVE and NURTURE

    MUTUALLY ADVANTAGEOUS RELATIONSHIP with the

    buyer.

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    Management Plan

    EXPORT MANAGEMENT PLAN (1)

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    ASSIGNING MANAGEMENT RESPONSIBILITIES

    The Companys export venture should by no means

    jeopardize the Companys domestic position.

    Consider CRITICAL CONTROL POINTS and CONTINGENCY

    PLANS in order to MANAGE THE RISKS of this

    international adventure.

    EXPORT MANAGEMENT PLAN (1)

    EXPORT MANAGEMENT PLAN (2)

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    ASSIGNING MANAGEMENT RESPONSIBILITIES

    The followings whould be resolved

    Who will be responsible?

    How will operations be run?

    Which systems will be in place?

    How will the workload be divided?

    How will your Company control EXPORT MARKETING

    activities, or balance them and their claim on the

    Companys capacities and resources with the

    Companys DOMESTIC MARKETING EFFORTS?

    EXPORT MANAGEMENT PLAN (2)

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    Exporting Action Plan

    EXPORT ACTION PLAN (1)

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    EXPORT ACTION PLAN (1)

    Action Plan Quarter 1 Quarter 2 Quarter 3 Quarter 4

    Budget Year

    1

    Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec in USD

    1 Kick-off export venture

    Establish Task force

    Cultivate commitment at all levels

    2 Establish learning organisation

    Attract young marketing

    professional 5000

    Develop new systems and

    procedures 2000

    Implement skill enhancementprogramme 2100

    3

    Establish market information

    system

    Develop terms of reference and

    benchmarks

    Assign market research tasks

    Research first priority markets 6000

    Reseach second priority markets 3000

    4

    Establish product adaptation

    system

    Develop procedures between

    marketing and production dept

    Product adaptation and innovation 9000

    EXPORT ACTION PLAN (2)

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    EXPORT ACTION PLAN (2)

    Action Plan Quarter 1 Quarter 2 Quarter 3 Quarter 4

    Budget Year

    1

    Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec in USD

    5

    Implement process adaptation

    programme

    Cost saving programme

    Environmental management

    programme 4000

    6 Direct Marketing Campaign

    Collect prospect list 1000

    Prepare one-on-one mailings in first

    priority country

    Run the mailing 1000

    Follow-up 1000

    Prepare one-on-one mailings in

    second priority countries

    Run the mailing

    Follow-up

    7 Upgrade website

    Develop functional design

    Subcontract the webdevelopment 2500

    New website online

    EXPORT ACTION PLAN (3)

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    EXPORT ACTION PLAN (3)

    Action Plan Quarter 1 Quarter 2 Quarter 3 Quarter 4

    Budget Year

    1

    Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec in USD

    8

    Trade fair participation in first

    priority countrySelect appropriate fair

    Study exhibitors and identify

    competitors and prospects 600

    Make reservations

    Prepare samples, documentation

    and stand 3000

    Arrange logistics

    Arrange free publicity andadvertorials 1000

    Prepare and send invitations 400

    Participate 7000

    Field research and follow-up visits 1500

    Follow-up 1000

    9

    Introduce CRM as key management

    toolCompare different software

    packages

    Purchase and implement CRM

    system 2500

    10

    Performance monitoring and

    evaluation

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    Financial Forecasts

    BUSINESS = MONEY-EARNING ACTIVITIES

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    THAT REQUIRE MONEYMONEY MATTERS

    BASIC QUESTIONS BUSINESS PEOPLE ASK THEMSELVES ABOUT

    How much money am I bringing in?Sales revenues

    How much am I spending?Expenses for activities

    Is my business making any money?Revenues - Expenses

    Whats the value of what my business owns?Assets

    How much does my business owe to others?

    LiabilitiesWhat is my business worth?Value of ownership(= Equity)

    BASIC PROFIT EQUATION

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    PROFIT PRICE VOLUME COSTS

    = X -

    CONSTRAINED BY

    Market space

    for the product

    field in the TEM

    CONSTRAINED BY

    Competitive

    environment

    in the TEM

    DRIVEN BY

    Structure

    Inputs

    Process

    Activities

    IN EXPORT BUSINESS

    In order to MAXIMIZE PROFIT, exporter should:Improve operational efficiency and effectiveness

    Economize costs

    Maximize volume of export sales gain more share

    Optimize export price

    SALES REVENUES ARE TO COVER VARIABLE

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    VARIABLE

    COSTS

    CONTRIBUTION

    MARGINS

    TO COVER

    FIXED COSTS+ OPERATIONAL

    INCOME

    SALES

    REVENUES

    CONVERTED

    INTO LOCAL

    CURRENCY

    EXPORT

    PRICE

    VOLUME/

    QUANTITY

    OF GOODSEXPORTED

    X

    COSTS AND CONTRIBUTES TO FIXED COSTS

    VARIABLE COSTS AND FIXED COSTS

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    VARIABLE COSTS AND FIXED COSTS

    EXAMPLES OF FIXED

    COSTS

    4000 PAYROLL

    4100 RENT

    4101 FIXED COSTS BLDNGS

    4102 REPAIR/MAINTENANCE

    4103 GAS,WATER.ELECTRIC

    4104 SERVICE COSTS

    4109 OCCUPANCY COSTS

    4300 MILEAGE COMPENSAT

    4319 AUTOMOBILE COSTS

    4500 PROMOTION/ADVERTISE4520 TRAVEL/HOTELS

    4522 MISCELL. TRAVEL

    4530 REPRESENTATION

    4532 DEBTOR NON-COLLECT

    4599 SALES COSTS

    4600 INTERESTS & COSTS

    4603 INTEREST TAXES

    4604 INTEREST DEPOSITS4700 ACCOUNTANTS

    4710 CONSULTANCY

    4715 STATIONERY

    4720 TELECOM/MAIL

    4725 MEMBERSHIPS/SUBSCR.

    4735 COMPUTERS

    4750 INSURANCES

    4790 MISCELL. COSTS

    VARIABLE COSTS are expenses that

    change in proportion to the activity of abusiness (volume-related and are paid

    per quantity produced).

    Variable costs are sometimes called unit-

    level costs as they vary with the number

    of units produced.Direct labor and overhead are often called

    conversion cost, while direct material and

    direct labor are often referred to as prime

    cost.

    FIXED COSTS are business expenses thatare not dependent on the level of goods

    or services produced by the business.

    They tend to be time-related, such as

    salaries or rents being paid per month.

    CONTRIBUTION MARGINOPERATIONAL INCOME

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    VARIABLE

    COSTS

    CONTRIBUTION

    MARGINS

    VARIABLE

    COSTS OFEXPORT

    GOODS

    SOLD

    VARIABLE

    OPERATIONAL

    COSTS

    FIXED

    OPERATIONAL

    COSTS

    OPERATIONAL

    INCOME

    BREAK-EVEN IS ACHIEVED WHEN CONTRIBUTION

    MARGINS EQUAL FIXED COSTS

    CASH IS KING, PROFIT IS THE QUEEN

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    *)

    77

    THE

    BUSINESS

    FIRM

    VENDORS BUYERS/

    CUSTOMERS

    Services/

    Products

    In

    Services/

    Products

    Out

    Expenses

    torInputs

    Sales

    Revenues

    MONEY INMONEY OUT

    A PRUDENT BUSINESS ALWAYS STAYS ON TOP OF ITS CASH FLOW: EVEN A

    PROFITABLE BUSINESS CAN GO BANKRUPT IF CASH IS NEGATIVE (UNABLE TO

    REPAY MONEY OWED TO OTHERS, TO PAY FOR DAILY NEEDS,ETC.)

    A FIRM SHOULD TRACK ITS CASH-FLOW

    FINANCING

    SOURCES

    F

    UN

    D

    S

    *)Various counter-

    flows depending

    on the types

    of relationship

    THREE CATEGORIES OF CASH FLOWS

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    THREE CATEGORIES OF CASH-FLOWS

    1.OPERATIONAL CASH FLOWS: Cash received orexpended as a result of the company's internal business

    activities. It includes cash earnings plus changes to

    working capital. Over the medium term this must be net

    positive if the company is to remain solvent.

    2.INVESTMENT CASH FLOWS: Cash received from the sale

    of long-life assets, or spent on capital expenditure

    (investments, acquisitions and long-life assets).

    3.FINANCING CASH FLOWS: Cash received from the issue

    of debt and equity, or paid out as dividends, share

    repurchases or debt repayments.

    A FIRM SHOULD TRACK ITS CASH-FLOWS

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    In US$ January February MarchOpening cash balance $ - $ 599.50 $ 449.50

    Operating Cash Flow

    .. List of all operating items

    (+/-) $ (2,650.50) $ (500.00) $ 750.00

    Investing Cash Flow.. List of all investing items

    (+/-) $ (1,750.00) $ (650.00) $ -

    Financing Cash Flow

    .. List of all investing items

    (+/-) $ 5,000.00 $ 1,000.00 $ -Total cash flow for the month $ 599.50 $ 449.50 $ 1,199.50

    Closing cash balance $ 599.50 $ 449.50 $ 1,199.50

    A FIRM SHOULD TRACK ITS CASH FLOWS

    EVALUATION & REVIEW

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    OBJECTIVES &

    TARGETS

    ACTUALBUSINESS

    RESULTS

    EVALUATION: CAUSAL FACTORS THATCONTRIBUTE TO THE SUCCESS OR ANY

    DEVIATIONS FROM THE PLAN

    ADAPT & REVISE THE PLAN BUSINESSACTIVITIES

    A SUCCESSFUL EXPORT BUSINESS!!!

    Export Marketing & Business Plan

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    Summary

    &

    Conclusion

    TEN STEPS TO ENSURE YOUR SUCCESSIN EXPORT BUSINESS

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    IN EXPORT BUSINESS

    ANALYSEMARKET

    POTENTIALIN TARGET

    MARKET

    EVALUATE

    YOURPRODUCTSPOTENTIAL

    DETERMINETHE WAY TO

    ENTERTHE TARGET

    MARKET

    DEVELOP

    A STRONGDETERMI-NATION

    APPLY THEMARKETING

    STRATEGYEFFECTIVELY

    ORGANIZETHE EXPORTING

    OPERATIONALTEAM

    DEVELOPA COMPETITIVE

    MARKETINGSTRATEGY

    IDENTIFYTECHNICAL

    ANDADMINISTRATIVE

    CHALLENGES

    EVALUATEAND CONTROL

    EXPORTINGBUSINESS

    OPERATION

    ALLOCATERESOURCESREQUIRED

    CONTINUOUSLYREVIEW EACH ANDEVERY STEP OF

    EXPORTING BUSINESSACTIVITIES AND

    INTEGRATEALL ACTIVITIES

    (1) (2) (3) (4)

    (5)

    (6)(7)(8)(9)

    (10)

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    THANK

    YOU

    REFERENCES

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    REFERENCES

    Capon, Noel and James M. Hulbert, Marketing Management

    in the 21st Century, Prentice Hall, 2001

    Davidson, Hugh, Even More Offensive Marketing, Penguin

    Books, 1997

    Hiam, Alexander and Charles D. Schewe, The Portable MBA

    inMarketing, John Wiley & Sons, Inc., 1992Jabbar, Rahim, Approaches towards Segmentation,

    Targeting & Positioning, 2002, (unpublished)

    Laman Trip, Johan F., Export Planner, 5th Edition, Center for

    the Promotion of Imports from Developing Countries, CBI, 2004

    U.S. Small Business Administration, Breaking Into The Trade

    Game: A Small Business Guide to Exporting, 3rd Edition, 2005