Fruitful TrainingCOURSES AND WORKSHOPS

M A N OTRAINING AND CONSULTANCY SDN BHD

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www.mangotraining.com

ABOUT MANGOAt Mango Training and Consultancy we believe in what we call fruitful training. Training which produces real results.

That’s why we have created a range of workshops and courses that address the language and soft skills gap in Malaysia. In fact, our unique Business Communication Skills courses combine soft skills modules with a graded language syllabus.

Tell us about your business, where it is now and where you want it to be next.

We like to share in your vision, and help you develop it through your business. If your organization recognises that communication skills are the fundamental medium of doing business, then we would love to hear from you.

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Planting Seeds

Our vision is to create a World where people can communicate their ideas effectively across different mediums, cultures and around personal barriers.

Connecting the dots

Our training connects the dots between language and soft skills. Most training focuses on only one or the other. We believe in thinking holistically.

OUR TEAM

Mango’s core team bring a diverse range of skills and knowledge. Be prepared for a new learning experience.

Alex Cummins

Mango Training’s director is one of Malaysia’s top language and soft skills trainers, well-known for his training expertise and commitment to all-round communications excellence.

Director

Larson Moth

Larson brings a wealth of broad training and communications experience to Mango. He believes strongly in learner-centered training and experiential learning.

Trainer

Mark Thompson

Mark’s English language and psychology backround enable him to develop high quality soft skills and language programs. Mark delivers training in a fast-paced and engaging style.

Trainer

Brian O’Donoghue

Brian has delivered training and coaching at the highest level in Malaysia and has an exceptional background in delivering leadership, marketing and cultural intelligence.

Trainer

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1. Training NeedsWhat are your training needs? If you’re not sure, we will work with you to to find out what your team is missing.

STANDARD EUROPEAN IELTS MANGO

Upper Advanced C2Band 8

Band 7.5

Lower Advanced C1Band 7

Band 6.5

Pre Advanced

B2

Band 6

Upper IntermediateBand 5.5

Band 5

IntermediateB1

Band 4.5

Band 4

Pre IntermediateBand 3.5

A2Band 3

Elementary Band 2.5

Beginner A1 Band 2

ADVANCED

PROFESSIONAL 2

PROFESSIONAL 1

FOUNDATION 2

FOUNDATION 1

BEGINNER

TRAINING NEEDS > FIND YOUR LEVEL > CHOOSE A COURSE OR WORKSHOP> PICK YOUR MODULES > TRAINING > EVALUATION

THE MANGO SYSTEM

2. Find Your LevelFind out the English language level of your employees. Take our simple one hour placement test. This test is in line with international ELT standards and matches IELTS and CEF levels.

The Mango system is designed to offer you and your team maximum flexibility. You won’t find our courses on the shelf because we build our courses around your needs and business context.

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3. Course or Workshop?Decide if you want to run the training extensively (course) or intensively (workshop). Mango recommends more extensive training if the focus is on English language.

MODULES AND COURSES

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- Foundation Emails and Letters

- Telephone Skills - Meetings and Discussions

- Essential Commmunication Skills - Present with Confidence

- Frontline Customer Service

FOUNDATION - Ultimate Email Writing - Persuasive Writing - The Exact Minutes - Expert Report Writing - Technical Reports - Powerful Proposals

- Conducting Interviews - Productive Meetings - Making Time

- Dealing with Difficult People - The Exceptional Presenter - Becoming a Team - Creative Thinking

- Professional Customer Service - Socialising and Networking - Service Recovery - Cross-cultural training for Malaysians

PROFESSIONAL ADVANCED - Copywriting - Exceptional Speech Writing

- Assertive Communication - Emotional Intelligence - Communicating across Styles - Leadership into Practice - Win-Win Negotiations - Make that Sale!

- Visual Storytelling - Communicate with Purpose

- Successful Speeches - Leading and Managing with CQ - Strategy Essentials

WRITING

BUSINESS

EXECUTIVE

CULTURAL

MODULES

4. Pick Your ModulesSelect the graded modules you need for your course or workshop. If you aren’t sure what modules you need, we can let your employees decide with our TNA (training needs analysis).

TRAINING AND EVALUATION

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5. The Fun Part (Training)Get ready for our engaging training that uses both EFL and soft skills methodology.At Mango we believe training needs to be fun as well as informative.No matter which modules you choose, we will deliver them in a memorable way.

6. EvaluationWe conduct evaluations for all our training based on level one (feedback form), level two (pre and post test) and level three (focus group or survey) after the training.

FOUNDATION PROFESSIONAL ADVANCED

The Foundation BusinessCommunications Course isthe entry point for many ofour multinational and SMEclients.

The course consists of acomprehensive, gradedlanguage syllabus along-side three Foundation soft skills modules.

Foundation One(CEF Level A2.1)

Foundation Two(CEF Level A2.2- B1.1)

The Professional BusinessCommunications Courseassumes a higher level ofEnglish proficiency,allowing more time to bespent practising soft skills.

Here you can choose fromfour professional orfoundation level soft skillsmodules.

Professional One(CEF Level B1.2)

Professional Two(CEF Level B2.1)

The Advanced course packs in six skills modules of your choice, alongside an advanced languagesyllabus.

Trainers focus on soft skillsand emerging languageissues that arise duringsessions. This is a fastmoving, soft-skills orientedcourse with language helpwhere needed.

Advanced(CEF Level B2.2 and above)

BUSINESS COMMUNICATION SKILLSBusiness Communication Skills Courses come in three different grades:

Foundation > Professional > Advanced

SOFT

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LANGUAGE

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ADVANCED

FOUNDATION

PROFESSIONAL

COMMUNICATING IN ENGLISHFOR CUSTOMER SERVICEThis course focuses on the language and soft skills your staff need to welcome customers, guide them to the right products and use service recovery techniques confidently.

Build on grammar, pronunciation and front line customer service soft skills to delight your customers beyond their expectations.

SPECIALIST COURSES

CALL CENTRECUSTOMER CAREOur course is aimed at call and shared service centres. Focus on three core streams in this course: call centre soft skills, accent modification and English proficiency.

The course contains key modules on cultural intelligence, listening skills and building rapport effectively.

COMMUNICATING IN ENGLISH FOR HOTELS AND HOSPITALITYEvery part of our course focuses on the language and soft skills your staff need to make your guests feel at home. Visit after visit.

Consolidate vocabulary, grammar and pronunciation, before building confidence through comprehensive,realistic role-plays.

ENGLISH FORSECRETARIES AND PAsSecretaries and PAs are often the first impression clients get of your organisation and are a vital part of its administration.

Vocabulary, grammar and skills components of this course focus on the key competencies a successfulsecretary or PA needs in the workplace.

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WRITING WORKSHOPS

Our writing workshops are designed for businesses needing to target specific learning goals intensively. Sessions are highly dynamic, breaking the material out into realistic role plays and fun, interactive games.

BUSINESS WRITING MASTERCLASSThis special two-day workshop covers professional emails, reports and minute writing.Master language, style and editing for guaranteed writing success.

StructureDiscover how to structureemails, reports and minutes.

CohesionMake your writing flow with guidance on coherence and cohesion.

P RO F E S S I O N A L

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The Writing ProcessLearn how to organise and structure your writing.

Tone and StyleUnderstand the subtledifferences that affect written tone and style.

EditingLearn some of the tips forhow to edit documentsquickly and effectively.

2 Day

2 Day

ADVANCED

2 Day

PROFESSIONAL

ULTIMATE EMAIL WRITING

Most emails we write are attempts toget our reader to do something. So aneffective organisation needs to getthem right – every time. And as emailcan represent not just one person, butthe whole organisation, they can havea big impact on the results you want.

1 Day

PROFESSIONAL

Effective minutes are an important way to record the decisions and the decision -making process in a meeting. Taking minutes is a skill we are often not taught, so we are sometimes overwhelmed when the boss or a colleauge asks us to. With Mango you’ll master this important skill.

THE EXACT MINUTES EXCEPTIONAL SPEECH WRITING

Find out how you can make your speaker stand out by using some of the expert techniques others speechwriters use. Find out how you can add linguistic devices and techniques to build rapport with your audience.

2 Day

PROFESSIONAL

POWERFUL PROPOSALS

Proposals are your written sales pitch. It makes sense, then, that proposal writing has a direct impact on your company’s bottom line. Find out how you can give your proposals that persuasive edge to make your organisation stand out.

TECHNICAL REPORT WRITING

In today’s knowledge-driven economy, communicating technical information clearly is a business-critical skill.

This workshop focusses on the structure, language, style and tone technical writers need to pitch their ideas clearly and accurately.

PROFESSIONAL

2 Day

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BETTER ENGLISH GRAMMAR FOR BUSINESSTo be an effective communicator in English, you need to have good grammar. Especially in writing, when you don’t have visual and vocal communication channels. This crucial workshop will develop awareness and grammar skills for business.

PROFESSIONAL2 Day

EXPERT REPORT WRITINGReports are used to make important decisions in business. They provide essential points of reference as to how a decision might be reached. This workshop will guide you from the planning stage of writing a report, right through to proof reading and editing. It will help you structure your report in a way that is reader-friendly and professional.

PROFESSIONAL2 Day

Developing a Communication Plan Find out how to plan comprehensively before you communicate. Analyse the purpose ofcommunication before you explore who you are communicating with. Examine different communication styles and how you can adapt your own to achieve maximum results from every interaction. Discover when the best time to communicate is and how you can build rapport with bosses, colleagues and subordinates for lasting success.

Communication BarriersLearn how to overcome communication barriers such as culture or personality. Modify your communication strategy and unleash the power of assertive communication. Find out how you can communicate directly and indirectly as well as how to avoid prejudice and being defensive. Explore how you can use the power of empathy to reconnect with ‘difficult’ individuals in your organisation.

Persuade in Every Context Discover how you can persuade people by connecting through emotions like greed and pride. Learn about the four keys to persuasion and how you can use these to convince even the most sceptical audience. Learn to communicate your ideas with passion and connect to the “Why” of your message.

SOFT SKILLS WORKSHOPS

Our 1 and 2-day workshops are the ideal way to intensively hone soft skills. Cover all bases from our communication and public speaking training to our original leadership programs.

Whichever you choose, count on plenty of interaction and fun.

COMMUNICATE WITH PURPOSEMaximise your personal impact and represent your organisation effectively.

This two day workshop covers the skills executives need to communicate professionally inside andoutside of the workplace.

2 Day

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ADVANCED

LEADERSHIP THROUGH THE LOOKING GLASS

This workshop not only exposes participants to current thinking in self leadership, but equips them with reflective thinking skills to differentiate them from their peers. Take the next step to becoming a holistic high performing leader, and improve your well-being.

2 Day

LEADERSHIP AND MANAGEMENT WORKSHOPS

ENGAGING LEADERSHIP FOR SERVICE CENTER MANAGERS

This workshop is designed to help you bridge the gap between being an excellent single contributor to an outstanding shared service manager.Lead and motivate your shared service team to higher levels of engagement and performance.

2 Day

LEADERSHIP INTO PRACTICE

Many managers are promoted because of their operational excellence, not their ability to lead. This course not only exposes participants to the most recent thinking in leadership, but also embraces the more recent thinking on proactive followership.

2 Day

LEADING WITH CULTURAL INTELLIGENCE

Cultural Intelligence or CQ, is a new set of skills that picks up where EQ left off. Quickly pick up new Leadership and Management skills, with an appreciation of where cultures actually collide by examin-ing a simple four step model that includes recognised methodologies for becoming more adept at managing across cultures.

2 Day

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ADVANCED

ADVANCED

ADVANCED

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2 Day

PROFESSIONAL

2 Day

2 Day

PROFESSIONAL

Public speaking provides a uniqueplatform to influence large numbers ofpeople. This workshop will give yousome of the tools you need to makeyour speeches truly memorable. Leaveyour audience with a powerfulreminder of you and your message.

SUCCESSFUL SPEECHES ACCENT MODIFICATION

In business, correct pronunciationsaves time and money. And a cleareraccent gives you that extra confidenceto convey your message. At Mango wedon’t expect you to transform youraccent in a two-day workshop. You willcorrect mistakes that confuse listeners,and speak more clearly andconfidently.

ADVANCED

VISUAL STORYTELLING

Find out how to transform boring bullets and ‘data dumps’ into memorable persuasive presentations. Visual Storytelling will give you the tools you need to make your visual presentations ‘stick’ with your audience through visualisation and cognitive psychology techniques.

2 Day

PROFESSIONAL

THE EXCEPTIONAL PRESENTER

The Exceptional Presenter is all aboutdeveloping confidence. The better thepresenters habits are, the better theywill be in pressure situations, andlearning new and different skills leadsto a better understanding of the Why’snot just the How’s of deliveringengaging, effective and memorablepresentations.

PRESENTATION AND PUBLIC SPEAKING WORKSHOPS

2 Day

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1 Day

PROFESSIONAL

2 Day

2 Day

PROFESSIONAL

Can you generate fresh solutions toproblems and challenges? Nowadays,any organisation which wants to besuccessful has to have creativethinkers. We can all learn to be a littlemore creative. This fun workshop will activate every part of your brain.

CREATIVE THINKINGAND PROBLEM SOLVING MAKING TIME

Time is our most precious resource andsuccessful people are experts atmanaging it. This workshop willhelp you prioritise tasks and transformfrom being reactive to proactive. It willalso enable you to deal moreeffectively with unexpected eventswhilst staying focused on long termgoals.

PROFESSIONAL

DEALING WITHDIFFICULT PEOPLE

Understanding how individual needsaffect team dynamics is one of the keyskills of management and leadership.This workshop will help you grasp theroot causes of difficult behaviour atwork, and equip you with effectivetechniques for dealing with it.

2 Day

ADVANCED

STRATEGY ESSENTIALS

This workshop covers the essential models and tools which support analysis and objective setting. It also deals with strategies for improving implementation and commitment. Develop effective strategies for your business, and get them implemented!

THINKING AND PLANNING WORKSHOPS

2 Day

CROSS-CULTURAL WORKSHOPS

If you want to build bridges and make lasting relationships with Malaysian people, a little cultural awareness goes a long way.

This workshop will take you from etiquette right through to practical solutions for cultural challenges in the workplace

CROSS-CULTURAL TRAINING FOR EXPATRIATES

With Malaysia increasingly in the spotlight of international business, directors, executives, managers and team leaders are finding cross-cultural training invaluable.

This workshop will take you from local to global, making you a confident and effective person in any international context.

CROSS-CULTURAL TRAINING FOR MALAYSIANS

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PROFESSIONAL1 Day

PROFESSIONAL

1 Day

EXECUTIVE ONE TO ONE

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This two-day workshop will explore how to make training effective from the trainer’s perspective. Trainers can expect to learn essential tips on how to plan, run and review training sessions for both soft skills and technical programs.

TRAIN THE TRAINER

When you need fast, effective training tailored to your individual needs,our Executive One to One coaching is second to none. Each session will be completely customised to ensure an immediate impact. Take yourself to the next level.

This two-day workshop isdesigned to form part ofyour preparation.

Know what to expect fromIELTS, and gain a host of vital exam tips and insights.

IELTS PREPARATIONAcademic students of English need vocabulary andgrammatical accuracy, as well as solid listening and speaking skills.

Mango’s workshops aredesigned to get studentsthrough examinations withflying colours.

The International EnglishLanguage Testing System is a prerequisite for anyonewanting to study or work incountries like the UK andAustralia. IELTS is also themost common EnglishLanguage test in the world and is a useful benchmark of your language proficiency.

Studies show that English LanguageProficiency and Soft Skills are themost sought after skills for graduates.

Mango are working with young Malaysian graduates under the SL1M program to deliver the best soft skills and language training. If your organisation is running SL1M, Mango can provide the training to engage and motivate your SL1M trainees.

“We wish to put on record our gratitude and appreciation for the knowledge sharing session with our SL1M graduate trainees.”

Aina KamaruddinFormer Head of Corporate Services,BIMB Holdings

ACADEMIC AND SOCIAL RESPONSIBILITY

SKIM LATIHAN SATU MALAYSIA (PACE)

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Hazim (BIMB)Sl1M Program

These training courses are excellent because they teachcontemporary skills. This training improved my communication skills. It reactivated skills we never knew we had. The training is proactive and enjoyable. It creates chemistry between the participants and the trainers.

While the trainers were very experienced, they are absolutelybriliant and fun to be with.It’s fun. It’s new. It’s exciting. It’s unique.

CLIENT FEEDBACK

Nurhafizah (KWSP)Professional Communication Skills

This course helped me how to learn the old-fashioned & modern language of writing emails.Both trainers are fun and approachable!

Abu Jalil (SAMSUNG)Communicate with Purpose

There is a lot of methods to improve communication skills. The trainer is excellent! Great experience. Thumbs Up.

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OUR CLIENTS

Business success is

IMPOSSIBLEwithout

GREAT COMMUNICATION

GET IN TOUCHPhone: 03 6419 1828

Email: info@mangotraining.comWebsite: www.mangotraining.comAddress: C-7-9 Plaza Mont Kiara,

No. 2 Jalan Kiara, Mont Kiara, 50480 Kuala Lumpur, Malaysia