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FRONT OFFICE Unit Nine Business Center

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Page 1: FRONT OFFICE Unit Nine Business Center. Business Center Business Center Teaching Goals: 1. Learn about the daily affairs at the Business Center. 2. Learn

FRONT OFFICE

Unit Nine Business Center

Page 2: FRONT OFFICE Unit Nine Business Center. Business Center Business Center Teaching Goals: 1. Learn about the daily affairs at the Business Center. 2. Learn

Business CenterBusiness Center

Teaching Goals:1. Learn about the daily affairs at the Business C

enter.2. Learn how to ask and answer the necessary inf

ormation.Teaching Methods: 1. Listen +Practice + Act2. Task-based ApproachDuration: One Period

Page 3: FRONT OFFICE Unit Nine Business Center. Business Center Business Center Teaching Goals: 1. Learn about the daily affairs at the Business Center. 2. Learn
Page 4: FRONT OFFICE Unit Nine Business Center. Business Center Business Center Teaching Goals: 1. Learn about the daily affairs at the Business Center. 2. Learn

Task 1 Lead-in Task 1 Lead-in Warm-up DiscussionWarm-up Discussion

1. Do you know how to send an email?

2. What are the time differences ?

Page 5: FRONT OFFICE Unit Nine Business Center. Business Center Business Center Teaching Goals: 1. Learn about the daily affairs at the Business Center. 2. Learn

Task 2 Conversation 1&2 ---Task 2 Conversation 1&2 ---Booking Air Tickets and Sending a FaxBooking Air Tickets and Sending a Fax

Listen and answer:

1. How many flights are there to Shanghai?

2. Does the receptionist know the cost of sending a fax?

3. Practice the conversation in pairs.

Page 6: FRONT OFFICE Unit Nine Business Center. Business Center Business Center Teaching Goals: 1. Learn about the daily affairs at the Business Center. 2. Learn

Task 3 Conversation 3 &4 ---SendinTask 3 Conversation 3 &4 ---Sending Emails and Explaining Time Differg Emails and Explaining Time Differ

encesences1. What's the price of the internet connection?

2. When Chinese time is 8 am, What's the time of London?

3. Practice the conversation in pairs.

Page 7: FRONT OFFICE Unit Nine Business Center. Business Center Business Center Teaching Goals: 1. Learn about the daily affairs at the Business Center. 2. Learn

Task 4 Conversation 5---Task 4 Conversation 5---Asking for an InterpreterAsking for an Interpreter

1. What service is the guest asking for?

2. What's the total price of the service?

3. Practice the conversation.

Page 8: FRONT OFFICE Unit Nine Business Center. Business Center Business Center Teaching Goals: 1. Learn about the daily affairs at the Business Center. 2. Learn

Task 5 Task 5 Useful expressions collectionUseful expressions collection

1. Please pay 800 yuan in advance2. Sign me up for the personnel and equipment.3. Here is your change and receipt4. Could you do me a favor?5. The plane takes off at about 7:00 am.6. Shall I pay cash now?7. Can I be of any assistance to you?8. You are most welcome.

Page 9: FRONT OFFICE Unit Nine Business Center. Business Center Business Center Teaching Goals: 1. Learn about the daily affairs at the Business Center. 2. Learn

Task 6 Role playTask 6 Role play Situation 1

Situation 2

Mr. Green is leaving for Dalian tomorrow. He wants to booktwo air tickets. And you are receiving him.

Mr. Smith would like you to send a fax and copy some contractsfor him. You ask him where the fax will be sent and how manycopies he wants.

Page 10: FRONT OFFICE Unit Nine Business Center. Business Center Business Center Teaching Goals: 1. Learn about the daily affairs at the Business Center. 2. Learn

Task 7 ExtensionTask 7 Extension

Tips For Booking Airline Discount Tickets Online

1. The cheapest tickets are available about 21 days in advance.2. Keep a tab on special sales announced by airlines.3. Never use a single online site for purchase of tickets. 4. In case your date is not a fixed one and you have flexibility then u

se sites which has advanced fare finder tools.5. There are web directory sites that ease travel by bringing to one st

op many leading discount ticket websites. 6. If you are not a snob or fussy traveler then consider flying low co

st carriers. 7. If you are a frequent traveler then consider signing up for email n

otifications sent by sites like Orbitz, Exepedia, or Travelocity. Travel by airplanes is easy and affordable if you know how to get th

e best.

Page 11: FRONT OFFICE Unit Nine Business Center. Business Center Business Center Teaching Goals: 1. Learn about the daily affairs at the Business Center. 2. Learn

Task 8 My projectTask 8 My project

Sending an Email

Send an email to your teacher, it should contain the following

information:

1. You name and your class number.

2. Your opinions about the lesson.

3. Your goal of English-learning.