From vocational training to successVOTTS project

Verbal and non-verbal communication in tourism

Karlovac Tourist Office, Croatia

Learning communication skills

The goal of this module is to explore interpersonal communication models and to participate in some introductory communication skills exercises.

We will focus on important types of verbal and non verbal communication in tourism sector.

After participating in this module students/pupils should be able to:

understand what is verbal and non verbal communication understand what are important communication skills and why evaluate their communication skills understand how to improve their communication skills through

group and individual exercise learn how to introduce themselves, make a presentation and

give a public speech understand that teaching communication skills is a life-long

process understand today’s communication has many levels

For example!

• Make a power point presentation about tourist offer in your town and present it to your colleagues/friends/mentors/teachers

• Minefield exercise - a communication skill and trust exercise!

IT trends in tourism

Karlovac Tourist Office, Croatia

Learning about IT

• Some general terms of IT• Example that will show us synergy between

tourism and information technology in practice• Practical exercise is designed to familiarise

students with the range of software applications used within the hospitality and tourism industry. We will look at how IT is used for decision making and explores the range of tools and techniques that are commonly used

IT trendshttp://www.travelstarter.com/

Organizational skills – practical approach to organizing an event

Karlovac Tourist Office, Croatia

Learning about event organization• In this module, we focus on organizational skills in different aspects of

event management in tourism• After successfully participated in the module, pupils should be able to:

Understand the process of organizing an event from the idea to the realization.

Broadly define the difference and meaning of event management and event marketing.

Identify the need for events as a part of the tourist offer in a destination.

Understand the importance of promoting an event, and realize that there are many clever i.e. not expensive ways of promoting events.

7 steps

1. Planning2. Be creative!3. Think about the budget4. Think about your team 5. Promotion6. 1, 2, 3…Do it!7. Evaluate

Thank you!