from mind - afb · from mind to market commercial success is never a given – it is the result of...

from mind

to market

from mind to market

from mind to market 4

Unique spectrum:Comprehensive solutions for the financial industry

INNOVATION

An innovation leader in the financial sector for more than 20 years

TRANSFORMATION

Process optimisation through leading technological developments and expertise

INDUSTRY EXPERTISE

Team of specialists with excellent IT and industry expertise

BEST PRACTICES

Transparency and reliability through recognised best practices

INTERNATIONALITY

Specialist with years of experience in international projects

FULL SERVICE

Consulting, projects and outsourcing

BEST-IN-CLASS CREDIT MANAGEMENT SOLUTION

Technologically leading credit management solution for the entire credit process


Our source:Our customers’ faith in the future

CREDIT BUSINESS

afb Application Services AG has been a leading European full service provider

(Business Innovation and Transformation Partner) for the financial sector for more

than two decades. We optimise financing operations for banks, leasing companies,

manufacturers, vendors and service providers, and increase their innovative strength.

We achieve this with a customer-oriented and project-specific mix of process,

specialist and IT consulting, and projects based on the afb Credit Management

Solution (afb-CMS), application and infrastructure management, business process

management and outsourcing. We reward the trust of our customers with future-

oriented solutions that our customers use to gain a competitive edge.

FROM MIND TO MARKET

Commercial success is never a given – it is the result of making the right decisions

at the right time in the right market. For us, that means knowing what our customers’

objectives are and anticipating the consequences of the decisions we make today.

We combine market-based expertise with a strong aptitude for technological

innovative strength, transforming new knowledge into marketable products and

services, and focussing on these factors for success.


Everything:For everyone involved in the credit business

SCALE OF SKILLS

Companies organise time, resources and change. In order to do this, they need

the best possible support of fine-tuned systems that connect all activities and

stakeholders. An optimum interplay of products, processes, partners and IT systems

has become an essential and decisive factor for economically sustainable success.

We have been developing solutions that meet all our customers‘ current requirements

and future challenges for over two decades. The market with its changing demands is

always the focus of our attention.

Our services are of interest to those who seek qualitative and quantitative

optimisation of complex and comprehensive business processes in an integrated and

sustainable manner.

MANUFACTURERS

SERVICEPROVIDER

VENDORS

FINANCIAL SERVICES PROVIDERS

COMPANY

PRODUCT SERVICES


Our common objective:Successful stakeholders

FINANCIAL SERVICES PROVIDERS

Financial services providers need to adapt flexibly

to changing economic and social realities. Increasing

competitive pressure, diversification of financial

products and a greater variety of distribution channels

determine the economic context on the horizon of

digital progress. Banks and leasing companies

therefore modernise the architecture of their IT

landscapes in order to achieve optimal

synchronisation between IT and processes. A crucial

component of this process is having a business

partner with sound IT and industry expertise to

support this transformation.

VENDORS

The vendor‘s greatest strength is the sale of products

and related services. Vendors rely more intensively

than ever before on organising sales processes so

that they proceed reliably and smoothly. This requires

an optimum combination of customer needs, financial

products, services and inventory, while at the same

time providing seamless integration of proposal

preparation in the selling process. The relevance of

mobile solutions is becoming increasingly important

and is the driving force for change.

MANUFACTURERS

Although for the past few decades manufacturers

have focused on technology, brand positioning and

supply chain management, an increasing number are

now evolving into solution providers, cooperating with

partners and their products. Digitalisation creates

additional challenges, and not only through increased

market transparency. The imperative for

differentiation in the market and increasing customer

satisfaction are factors that can have a crucial effect

on the conscious choice a manufacturer makes in

selecting a quality-oriented innovation and

transformation partner.

SERVICE PROVIDER

Services are becoming the deciding factor in the

purchasing process. Thus is the service provider‘s role

in the presentation of offers in the sales process all

the more influential. The levelling for the quality of a

provider‘s services is defined by the ability to

optimally integrate specialist knowledge, experts and

systems. The objective is to achieve an ideal

symbiosis between manufacturers, vendors, financial

services providers, service providers and IT partners

– working together for successful growth.


Driving force for innovation:afb Credit Management Solution

FOLLOWING FUNCTION

The afb Credit Management Solution (afb-CMS)

systematically covers all processes related to credit

and leasing transactions in an integrated, web-based

solution - from application to decision and validation,

to contract management and termination. Our

customers benefit from the high degree of automation

that afb-CMS offers, enabling them to process credit

and leasing transactions over the entire cycle.

The multi-client solution is optimised for all sales

channels and facilitates financing business with

both private and commercial customers.

FRONT OFFICE

MIDDLE OFFICE

BACK OFFICE


From A to Z:Simply reduce complexity

One system for all sales channels

afb-CMS supports all sales channels in a single

flexible system. In this way, data transfer of assets,

partners and products can be made from upstream

systems (such as dealer management systems) via

standardised interfaces or from other afb-CMS

solution components.

ADMINISTRATION

CATALOGUE

COLLATERAL MANAGEMENT

CONTRACT MANAGEMENT

CREDIT CARDS

DAMAGE MANAGEMENT

INFORMATION

INVOICE MANAGEMENT

PARTNER MANAGEMENT

PRELIMINARY PAYMENT

REMARKETING

RETAIL FINANCE

SERVICE CARDS

STATISTICS

WHOLESALE FINANCE

Automated credit decision

Based on rating and scoring information including

consideration of liquidity, credit worthiness and total

liabilities, afb-CMS enables fully automated credit

decisions to be taken in conjunction with external

information sources. This forms the basis for cross- and

up-selling, risk-adjusted pricing, automated document

review and additional request, all with the involvement

of document management systems.

Efficient contract management

afb-CMS automates the management of wholesale

and retail finance contracts. Customised features

facilitate a highly efficient process flow of day-to-day

business without the need for manual intervention.

In addition, the solution offers sub-ledger accounting

that includes standard interfaces with popular

general ledger systems and a fully integrated dunning

process.


Share in results:Benefits in detail

INTEGRATED SYSTEM

afb Credit Management Solution (afb-CMS) covers

the sub-processes of credit allocation and

management in an integrated, web-based solution

– from offer to application with automatic credit

decision and processing, up to validation and

contract management.

CUSTOMISATION THROUGH MODULARITY

The modular design based on standardised

components enables the mapping of customer-

specific business processes.

CENTRAL CONTROL

Our systems allow for central control of the entire

credit and leasing business with private and

commercial customers, through standardised, highly

automated processes.

MULTI-CHANNEL SALES

Multi-channel capability releases the full potential of

all sales channels in just a single system: from

credit business in the branch, in the call centre and

in the field, to direct business with consumers via

the bank‘s own website, financial portals or

webshops.

INTERNATIONALLY AVAILABLE

With a setup that supports localisation, multiple

languages and currencies, afb-CMS is ready for the

international arena.

INTEGRATION WITH SYSTEMS

The service-oriented architecture (SOA) allows for

optimal integration with all participating systems

into a generally multi-facetted system landscape.

A system only impresses if it works in the long-run. For this reason afb takes

functionality into consideration, from start to finish. Universal usability across all

channels and dimensions, independent of location, is central to the company’s

development work.


360 degrees:afb-Services for optimum performance

Efficiency comes from the degree, depth and duration of performance. Based on

these three factors, we have compiled a specific service portfolio that is optimally

aligned to achieving the highest levels of efficiency.

Because we are results-oriented in our thoughts and actions, our customers have

access to a comprehensive service portfolio, giving them the capacity to pave the

way for a customised solution even before the project commences: from strategy to

planning, from approach to realisation, from launch to amortisation. In other words:

from mind to market.

CONSULTING

DATA

PROJECTS

SUPPORT

OUTSOURCING

OPERATION

SERVICES


afb-Services:Effective transformation of industry knowledge

The basis for shared project success

In-depth knowledge of the industry, extensive understanding of processes and early

recognition of new challenges in the market are what make us a reliable and stimulating

partner.

Potential for realisation

Our experts work side by side with our customers, all the way from defining their require-

ments to migration. The combination of experience and best practices ensures that the

project proceeds successfully. Our customers benefit from the development and imple-

mentation of pragmatic, long-lasting solutions.

Intensive dialogue and solution expertise

Our customers expect a business partner who is characterised by thorough understanding

and a proven skill for delivering solutions. Our Customer Support Center provides compre-

hensive advice in the administration and use of the afb Credit Management Solution

(afb-CMS).

Quality through perfect data

Our customers benefit from data supply on vehicles and other assets awaiting finance that

is tailored to their needs and optimised for the system.

Full control of your IT

Security, availability and reliability of infrastructure in a world of converged services and

fast transactions is of fundamental importance to our customers. To this end, the operati-

on services of afb offer flexible and reliable support under consideration of international

standards.

Scope for core competencies

Any outsourcing decision takes into account individual requirements for security, compli-

ance, availability and the scalability of systems, resources and knowledge. Our outsourcing

services provide the necessary scope for our customers to focus their undivided attention

on their core business.

PROJECTS

CONSULTING

SUPPORT

DATA

OPERATION

OUTSOURCING


Taking experience into the future:Innovating since 1995

As a response to market demand and as an expression of the way we think,

innovation is the core element of our corporate DNA. afb is continuously

implementing innovations that set the tone in the financial sector.

MILESTONES

1995 – 2000

2001 – 2004

2005 – 2007

2008 – 2010

2011 – 2013

2014 – tomorrow

Established as a provider of credit management systems (credit and leasing)

at the point of sale (POS) with over 30,000 installations; the first web-enabled

front office solution in Europe.

Fully automated credit decisions and processing of retail finance, wholesale

finance solution focussed on vehicles, PDA solution, multi-channel approach,

multi-language and multi-currency capability.

End-to-end, web-based solution for retail finance (credit and leasing),

wholesale finance and collateral management, expansion of data mining and

data warehouse capabilities.

Implementation of afb-CMS version 3 in service-oriented architecture (SOA) on

a standardised JEE platform, extensions for mobile use.

Integration of business intelligence, customer relationship and document

management functionality, customer self-service portal, full-service

management, invoice management, service card and damage management.

Flexible design engine, credit reform inquiry and VIN identification at the POS,

electronic identification and authentication, further market-oriented

developments.


Successful employment:Thinking today for tomorrow

Contact details:

afb Application Services AG

Human Resources

Phone +49 (89) 78 000-200

[email protected]

ACCESS TO SUCCESS

We owe our innovative strength to our employees. In order to meet our high stan-

dards, now and in the future, we rely on motivation, enthusiasm and entrepreneurial

behaviour. afb‘s corporate culture is characterised by multidisciplinary cooperation

and holistic thinking.

In order to successfully establish innovations in the market, we have always relied on

the commitment of our teams and the excellence of our solutions. That is why it is

very important for us to provide our employees with a modern working environment

with freedom and responsibility. Constant promotion of our collective knowledge is an

essential part of our philosophy. Every employee is familiarised with our portfolio of

services and can continue the own development through on-the-job training programs.

To achieve maximum performance, we organise regular training events conducted by

internal and external experts.

Would you like to work for a company that has always been committed to innovation

and excellence?

from mind to market

afb Application Services AG

Phone: +49 (89) 78 000-0

[email protected]

www.afb.de

from mind - afb · from mind to market commercial success is never a given – it is the result of...

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