FROM DISASTER TO RESTORATIONTHE COLLABORATIVE EFFORT

IICRCINSTITUTE OF

INSPECTION, CLEANING AND RESTORATION

CERTIFICATION.

ANSITHE AMERICAN

NATIONAL

STANDARDS

INSTITUTE

ANSI/IICRC S500 WATER DAMAGE RESTORATION

• ANSI/IICRC S500-2015 PROVIDES A SPECIFIC SET OF PRACTICAL STANDARDS

FOR WATER DAMAGE RESTORATION. IT DOES NOT ATTEMPT TO TEACH

COMPREHENSIVE WATER DAMAGE RESTORATION PROCEDURES; RATHER, IT

PROVIDES THE FOUNDATION FOR BASIC PRINCIPLES OF PROPER

RESTORATION PRACTICES. ANSI/IICRC S500-2015 DOES NOT ATTEMPT TO

INCLUDE EXHAUSTIVE PERFORMANCE CHARACTERISTICS OR STANDARDS

FOR THE MANUFACTURE OR INSTALLATION OF STRUCTURAL COMPONENTS,

MATERIALS AND CONTENTS (PERSONAL PROPERTY).

• ANSI/IICRC S500-2015 STANDARD FOR PROFESSIONAL WATER DAMAGE RESTORATION IS A

PROCEDURAL STANDARD. IT IS BASED ON RELIABLE RESTORATION PRINCIPLES, RESEARCH

AND PRACTICAL EXPERIENCE. IN ADDITION, THERE HAS BEEN EXTENSIVE CONSULTATION

AND INFORMATION OBTAINED FROM NUMEROUS SOURCES. THESE SOURCES INCLUDE, BUT

ARE NOT NECESSARILY LIMITED TO THE SCIENTIFIC COMMUNITY, INTERNATIONAL, NATIONAL

AND REGIONAL TRADE ASSOCIATIONS SERVING THE PROFESSIONAL RESTORATION

INDUSTRY, CHEMICAL FORMULATORS AND EQUIPMENT MANUFACTURERS, CLEANING AND

RESTORATION TRAINING SCHOOLS, RESTORATION SERVICE COMPANIES, THE INSURANCE

INDUSTRY, ALLIED TRADES PERSONS AND OTHERS WITH SPECIALIZED EXPERIENCE. IT IS

SUBJECT TO FURTHER REVISION AS DEVELOPMENTS OCCUR IN TECHNOLOGY, TESTING AND

PROCESSING PROCEDURES.

ANSI/IICRC S500 WATER DAMAGE RESTORATION

IICRC CERTIFICATIONS• IICRC Water Damage Restoration Technician (WRT)• IICRC Applied Microbial Remediation Technician

(AMRT)• IICRC Fire & Smoke Restoration Technician (FSRT)• IICRC Applied Structural Drying Technician (ASD)• IICRC Carpet Cleaning Technician (CCT)

NCSU BUILDING SERVICES

FLOOD RESPONSE TEAM

• APPROX. 12 MAJOR EVENTS PER YEAR

• 5 DAY DRY OUT PROCESS

• 2 DAY TO 1 MONTH REPAIR COMPLETION

FISCAL SAVINGS

EFFECTS OF WATER LOSS EVENTS

•DISPLACE STAFF AND STUDENTS

•CAUSE DAMAGE TO OFFICE AND CLASSROOMS

•DAMAGE PERSONAL ITEMS (PICTURES, DIPLOMAS,

FILES, ETC)

WHERE WE STARTED

WHERE WE ARE GOING

HOUSEKEEPING RESPONSE

HOUSEKEEPING RESPONSERESPONSE TYPICALLY MEANT:1.AN “ALL HANDS ON DECK“ APPROACH TO WHOEVER WAS ON CAMPUS AT THE TIME2.SEARCHING FOR EQUIPMENT TO USE IN EACH OF THE HOUSEKEEPING CLOSETS3.TOO MANY CHIEFS AND NOT ENOUGH INDIANS4.INSUFFICIENT TRAINING FOR STAFF RESPONDING TO FLOOD EVENTS5.LACK OF COOPERATION/COMMUNICATION WITH OTHER FACILITIES PARTNERS6.RESPONSE TIME GREATLY SUFFERED

HOUSEKEEPING RESPONSE1.COORDINATED RESPONSE THROUGH A CALL TREE MANAGED IN-HOUSE INVOLVING THE FOLLOWING DIVISIONS WITHIN FACILITIES2.STEAM PLANT OPERATORS – TELEPHONE DIRECTORY GIVEN TO THEIR STAFF FOR CONTACTING THE ON-CALL MANAGER FOR HOUSEKEEPING DURING FLOOD EVENTS3.ON-CALL MANAGER SCHEDULE CREATED WITHIN UNIVERSITY HOUSEKEEPING TO ROTATE THROUGHOUT THE YEAR SO THAT LEADERSHIP PERSONNEL WOULD BE IN POSITION TO DISPATCH NECESSARY STAFF TO EVENTS4.ESTABLISHMENT OF A HOUSEKEEPING EMERGENCY RESPONSE TEAM (H.E.R.T.) MADE UP OF EMPLOYEES THAT ARE GIVEN FLOOD RESPONSE, BBP AND EQUIPMENT TRAINING TO ENABLE A TIMELY AND KNOWLEDGEABLE RESPONSE TO EACH TYPE OF SITUATION5.PURCHASE OF FLOOD RESPONSE EQUIPMENT FOR USE IN THESE EVENTS6.TRUCK MOUNT EXTRACTION SYSTEM AND TRUCK TO TRANSPORT UNIT7.BOX TRUCK CONTAINING NECESSARY EQUIPMENT FOR EMERGENCIES CONSISTING OF WET/DRY VACUUMS, MOPS/BUCKETS, BBP & PPE EQUIPMENT, KAIVAC UNITS, FLOOD SUCKER UNITS W/SUMP PUMP CAPABILITIES, CARPET EXTRACTORS, NECESSARY CHEMICALS AND OTHER MISC. ITEMS USED IN THESE TYPES OF SITUATIONS8.DESIGNATION OF A CLOSET IN EACH BUILDING THAT CONTAINS ADDITIONAL EMERGENCY EQUIPMENT AND SUPPLIES9.SOP’S THAT GOVERN THE FUNCTION OF THE HERT AND ON CALL MANAGER PROCESS

FLOOD PROTOCOL CHECKLIST

PAST & RECENT EVENTS

STANDARD OPERATING PROCEDURE

SAFETY FIRST

USE THE

PROPER

PPE

ELIMINATE

SHOCK

HAZARDS

ELIMINATE POTENTIALFALLING OBJECTS

ELIMINATE POTENTIAL

TRIPPING HAZARDS

GET THE WATER TURNED OFFSTOP THE WATER SOURCE

EXTRACT STANDING

WATER TO ELIMINATE

POTENTIAL SLIPS

WHAT IS THE SOURCE OF THE WATER

WEATHER RELATED BUILDING SYSTEMS

WATER CONDITIONCATEGORY

1

CATEGORY

2

CATEGORY

3

Category 1 Water - Refers to a source

of water that does not pose substantial

threat to humans and classified as

"Clean Water". Examples are broken

water supply lines, tub or sink

overflows or appliance malfunctions

that involves water supply lines.

Category 2 Water - Refers to a source of water that

contains a significant degree of chemical, biological

or physical contaminants and causes discomfort or

sickness when consumed or even exposed to. Known

as "Grey Water". This type carries micro organisms

and nutrients of micro organisms. Examples are

toilet bowls with urine (no feces), sump pump

failures, seepage due to hydrostatic failure and water

discharge from dishwashers or washing machines.

Category 3 Water - Known as "Black Water" and is

grossly unsanitary. This water contains unsanitary

agents, harmful bacteria and fungi, causing severe

discomfort or sickness. Type 3 category are

contaminated water sources that affects the indoor

environment. This category includes water sources from

sewage, seawater, rising water from rivers or streams,

ground surface water or standing water. Category 2

Water or Grey Water that is not promptly removed from

the structure and or have remained stagnant may be re

classified as Category 3 Water. Toilet back flows that

originates from beyond the toilet trap is considered black

water contamination regardless of visible content or

color.