Francine White

Objective A self-motivated and proactive individual with over 3 years experience in administration and 3 years in human resources, seeking to pursue a career in HR and re-locate to Florida.

Key Skills Good organisation and planning skills- experience arranging meetings and events Proficient in core office administrative skills- including handling telephone

enquiries, document preparation, stock replenishment, filing, written/verbal internal/external correspondence and booking appointments

Intermediate in general HR duties- including processing payroll, updating staff records, reviewing andupdating HR policies, screening interviewees, orientation of new staff, arranging staff meetings and booking travel arrangements, providing client training

Excellent customer service skills- handles enquiries in a professional and timely manner to help build durable relationships with customers

Great team player-contributes ideas on how to increase employee motivation and moral Competent in MS Word, Excel and PowerPoint

Education Florida Atlantic University Apr 17PHR Certification (Pending)

United National Learning College (London, England) Jan 14 – Jul 14CPD in Human Resources Management

George Brown College Sept 09 - Aug 10Post-Graduate Degree in Human Resources (Toronto,Canada)

Brunel UniversityBSc in Business and Management(London, England) Sept 03 - Jul 07Diploma in Business and Management Sept 03 - Mar 05

Quality Academics Sept 01 - Aug 03 A-Levels in Sociology,Literature and General Paper(Kingston,Jamaica)

St. Andrew High School(Kingston, Jamaica) Sept 96 – Jul 016 subjects atCXC (Caribbean Examination Council) Level Including Mathematics, English Language, English Literature, Office Procedures, Principles Of Business and Home Management

Work Experience Caribbean Glass Co. Ltd. (Kingston, Jamaica) Jan 16 - Present Assistant General Manager Trainee/ HR Generalist

Assisting the General Manager in organising and scheduling meetings Liaising with HR to help write and maintain office policies and procedures Overseeing the recruitment of new staff, sometimes including training and

induction Reviewing and updating health and safety policies and ensuring they are observed Responding to customer queries and complaints Providing support to the sales team when needed by assisting with customers and

invoicing Managing relationships with customers and staff Assuming the duties and responsibilities of the General Manager in his absence Overseeing and approving products to be delivered to customers Monitoring stock and overseeing the loading and offloading of products from the

containers Enforcing disciplinary actions and procedures when necessary

Kingston, Jamaica

Mobile: +18768052462

Email: fran_119@hotmail.com

Ensuring all staff follow the organisation’s policies and procedures Using a range of office software including Microsoft Office, outlook and

databases Performing other duties as assigned

Faith Regen Foundation (London, England) Aug 14 – Oct 15PA/HR Officer

Providing confidential secretarial and administrative duties to the CEO Maintaining and organising the CEO’s diary, filing system and all other relevant

areas as necessary Assisting with telephone cover and processing of departmental correspondence Revising and ensuring the consistent application of company standards and

policies Ensuring that personal files of relevant personnel are kept up to date and stored

confidentially Ensuring that all recruitment procedures are in place and strictly implemented in

line with the Equal Opportunities Policy Ensuring that contracts are drafted and provided to the CEO and newly recruited

staff Ensuring that all grievances, dismissal procedures, etc. are dealt with sensitively Providing training and support to clients seeking employment

Reed Global Agency (London, England) Jan 14 – Aug 14Administrator/Receptionist

Temping at different organisations as assigned and assisting with telephone cover and data entry

Scotia Investments Jamaica Limited (Kingston, Jamaica) Dec 12- Apr 13Human Resources Officer and Personal Assistant to the CEO

Updated the HR filing systemand processed loan documents Prepared job letters and education grants for staff Updated staff benefits and staff records Processed new contract workers, which included the preparation of contract letters Processed requests for health and life insurance and cancelledfor persons who had

been terminated/resigned Assisted with the CEO’s office and co-ordinated the preparation of Board Papers Updated and processed weekly payroll for contractors and temporary staff and

liaised with HR Shared Services Assisted with the orientation of new staff during their probationary period Prepared confirmation letters for new staff members Coordinated all staff events such as monthly staff meetings, Easter and Christmas

events and HR Department meetings Re-stocked job tools and medical suppliesfor all Scotia Investment Branches Arranged travel for Senior Managers and the CEO Replenished stock and maintained office supplies

Tann Research (Toronto, Canada) Jun 11-Sept 11Focus Group Recruiter

Replenished stock and maintained office supplies Screened and recruited people to ensure they are qualified to take part in particular

focus groups

Habitat for Humanity (Toronto, Canada) Jun 10- Sept10Human Resources Intern

Screened and recruitedapplicants for interviews Wrote and enforced company policies Conducted workplace inspection and took partin Joint Health and Safety

Committee (JHSC) meetings Identified employee training needs Conducted company research

Interests & Achievements

Passionate about literature and reading fiction Member of the Red Cross in secondary school Member of the Rangers Girl Guide Association and Swim Team in High School Member of the horse back riding/equestrian club at Brunel University Travelling

References References available upon request