The word “TENDER” means….

“to make an offer”

The word “TENDER” means….

“to make an offer”

Tender Center has physical stores at whichvendors display items for sale

Tender Center sells the items to the highesttender on a commission basis.

Tender Center has physical stores at whichvendors display items for sale

Tender Center sells the items to the highesttender on a commission basis.

Tender Center is similar to a group of auctionhouses…

… except it is a “single bid, blind auction”

Viewing is every Friday, Saturday and Sunday

Tenders close 3pm Sunday, and the highest bidwins.

Tender Center is similar to a group of auctionhouses…

… except it is a “single bid, blind auction”

Viewing is every Friday, Saturday and Sunday

Tenders close 3pm Sunday, and the highest bidwins.

We sell almost anything…

Items $1 to $100,000…

We have even sold airplanes…

We sell almost anything…

Items $1 to $100,000…

We have even sold airplanes…

Sounds easy….. it isn’t

26 stock turns a year. No repeat stock

1000’s of different vendors

10’000’s of different buyers

We need extremely efficient systems

The Tender Center is a software package

Sounds easy….. it isn’t

26 stock turns a year. No repeat stock

1000’s of different vendors

10’000’s of different buyers

We need extremely efficient systems

The Tender Center is a software package

Computer System

1st 17 sales – no system at all

Franchise Advice Consultants

Pets ParadiseAutobarn

Forty WinksPack & Send

Bakers DelightFisher and Paykel,

Nando’sNoodle Box

The Weight WorksNational Australia Bank

Pets ParadiseAutobarn

Forty WinksPack & Send

Bakers DelightFisher and Paykel,

Nando’sNoodle Box

The Weight WorksNational Australia Bank

Competitors that have closed

GraftonCairnsNerang

SouthportAlice Springs

GosfordNundahDarwinGatton

SpringwoodCardiff (Newcastle)

MilduraRockhamptonTamworth 2x

Wanganui - New ZealandHastings – New Zealand

Palmerston North – New Zealand

Bundaberg – Currently for sale

Competitors that have closed

GraftonCairnsNerang

SouthportAlice Springs

GosfordNundahDarwinGatton

SpringwoodCardiff (Newcastle)

MilduraRockhamptonTamworth 2x

Wanganui - New ZealandHastings – New Zealand

Palmerston North – New Zealand

Bundaberg – Currently for sale

Tender Center has spent

$ millionson software development

Tender Center has spent

$ millionson software development

Tender Center Business System

Larger stores handle1500 new lots - 750 Tender forms - 3000 tenders

Every week

This large volume of information must be handledAccurately

Efficient CommunicationMaximising SalesMinimising Costs

Automating the system as much as possiblePrompting the Manager what needs doing

No loose ends

Tender Center Business System

Larger stores handle1500 new lots - 750 Tender forms - 3000 tenders

Every week

This large volume of information must be handledAccurately

Efficient CommunicationMaximising SalesMinimising Costs

Automating the system as much as possiblePrompting the Manager what needs doing

No loose ends

The Tender Center Business System

Efficient Communications• Brenda Phone system – Answers all telephone calls 24hrs, 7 day a week

– Tender Results– Vendor Results– This system uses Text to Speech Software – it can even say Names and Lot Descriptions!– Handling both incoming and outgoing calls– Caller ID

• Results Online – My Tender Center – all Tender and Vendor activity on one screen– Tender Results -– Vendor Results –

• Bulk SMS – automatically send SMS’s to customers• Automatic Emailing• Automatic Post Generation

Maximising Sales• Online Tender Sale - Selling goods online in an eBay type environment• Inbuilt Automatic Customer Loyalty Programs• Inbuilt Negotiation Prompts to get the negotiating ball rolling between Vendors and Tenderers

thereby creating higher turnover• Systems to recognise staff that are good negotiators and who are making money for the store

The Tender Center Business System

Efficient Communications• Brenda Phone system – Answers all telephone calls 24hrs, 7 day a week

– Tender Results– Vendor Results– This system uses Text to Speech Software – it can even say Names and Lot Descriptions!– Handling both incoming and outgoing calls– Caller ID

• Results Online – My Tender Center – all Tender and Vendor activity on one screen– Tender Results -– Vendor Results –

• Bulk SMS – automatically send SMS’s to customers• Automatic Emailing• Automatic Post Generation

Maximising Sales• Online Tender Sale - Selling goods online in an eBay type environment• Inbuilt Automatic Customer Loyalty Programs• Inbuilt Negotiation Prompts to get the negotiating ball rolling between Vendors and Tenderers

thereby creating higher turnover• Systems to recognise staff that are good negotiators and who are making money for the store

The Tender Center Business System (cont)

Minimising Costs• Data Entry using OCR (Optical Character Recognition) Scanning

– 3 Times faster than manual data entry– Tender / Vendor Form is instantly available as an image on the computer screen.

Which is very helpful later in the sale because you do not have to keep flickingthrough a big pile of Tender / Vendor Forms

• Accountable Cash Procedures to counter Staff Theft• Use of offshore staff

Legal• Trust Accounting• Police Records• Motor Dealers Records

Other• Delegating Tools and “What to do now” prompts• Self service systems

The Tender Center Business System (cont)

Minimising Costs• Data Entry using OCR (Optical Character Recognition) Scanning

– 3 Times faster than manual data entry– Tender / Vendor Form is instantly available as an image on the computer screen.

Which is very helpful later in the sale because you do not have to keep flickingthrough a big pile of Tender / Vendor Forms

• Accountable Cash Procedures to counter Staff Theft• Use of offshore staff

Legal• Trust Accounting• Police Records• Motor Dealers Records

Other• Delegating Tools and “What to do now” prompts• Self service systems

OCR Data Entry

High speed data entry that we outsouce to India for lower costsHigh speed data entry that we outsouce to India for lower costs

New 3 tier architecture• Desktop web• Mobile web• Iphone• Ipad• Android phone• Android tablet

New 3 tier architecture• Desktop web• Mobile web• Iphone• Ipad• Android phone• Android tablet

Online Sale - integrated systems• Tmail – 130,000 email addresses

• Instore Printouts - Photo on the wall of every Tender Center in Australia• Home page features

Vendors see the value of this – No Sale No Charge

Online Sale - integrated systems• Tmail – 130,000 email addresses

• Instore Printouts - Photo on the wall of every Tender Center in Australia• Home page features

Vendors see the value of this – No Sale No Charge

For example• Sellers reserve = $1000• Highest tender = $900• Tender Center needs to facilitate a

negotiation between the buyer andseller

• The Tender System tracks staff andautomatic systems negotiatingstatistics

Negotiating ChampionFor example• Sellers reserve = $1000• Highest tender = $900• Tender Center needs to facilitate a

negotiation between the buyer andseller

• The Tender System tracks staff andautomatic systems negotiatingstatistics

Best of Both Worlds

• Tender Center program integrates with ebay – uploading lots,downloading bids etc.

• Ability to charge vendors for this (print a receipt from the PDA)• Some items achieve 1000 page views• Listing includes Tender Center logos, viewing times, store address

and phone number• eBay has 200 million users…• For those of you in New Zealand, South Africa, or the UK, this is no

problem in refining this system for Trademe.co.nz, ebay.co.za.ebay.co.uk

Best of Both Worlds

• Tender Center program integrates with ebay – uploading lots,downloading bids etc.

• Ability to charge vendors for this (print a receipt from the PDA)• Some items achieve 1000 page views• Listing includes Tender Center logos, viewing times, store address

and phone number• eBay has 200 million users…• For those of you in New Zealand, South Africa, or the UK, this is no

problem in refining this system for Trademe.co.nz, ebay.co.za.ebay.co.uk

Revenue Streams

CommissionA Tender of $100Buyer pays 20% + $2 = $122Vendor pays 20% = $20Vendor paid = $80Revenue for Tender Center = $42

Sale of abandoned stockOnline Sale UpgradesDeliveries / PickupsDrinks and SnacksMargin on shipping

Revenue Streams

CommissionA Tender of $100Buyer pays 20% + $2 = $122Vendor pays 20% = $20Vendor paid = $80Revenue for Tender Center = $42

Sale of abandoned stockOnline Sale UpgradesDeliveries / PickupsDrinks and SnacksMargin on shipping

Franchise System• Group Marketing

– Group Wide Publicity Promotions – Camp Quality Fund Raising Tender Sale– Marketing Cooperation – Pooling our marketing dollar creates a better impact

• Group Bookkeeping System– The Tender Center centralised bookkeeping system takes the stress out of accounting– The system will provide you with a monthly Financial Profit and Loss statement within days

of the end of the month allowing to see exactly how you are going– Quarterly profiling / benchmarking– BAS is lodged for you (optional)– It allows you to concentrate on the most important thing – running your business!!!– You will still use your own accountant for advice / annual figures

• Group Purchasing– Stationary / Printing / Clipboards / Pens /

Franchise System• Group Marketing

– Group Wide Publicity Promotions – Camp Quality Fund Raising Tender Sale– Marketing Cooperation – Pooling our marketing dollar creates a better impact

• Group Bookkeeping System– The Tender Center centralised bookkeeping system takes the stress out of accounting– The system will provide you with a monthly Financial Profit and Loss statement within days

of the end of the month allowing to see exactly how you are going– Quarterly profiling / benchmarking– BAS is lodged for you (optional)– It allows you to concentrate on the most important thing – running your business!!!– You will still use your own accountant for advice / annual figures

• Group Purchasing– Stationary / Printing / Clipboards / Pens /

Franchise Support

Initial Training• We will ask you to come and experience 3 Tender Sales in 3 different existing stores.

A Representative of Tender Center Franchising will accompany you for this trainingand will and ensure you understand all aspects of the business

• A representative of Tender Center Franchising work with you in your store for yourfirst 3 sales.

Ongoing Support• Monthly Teleconference

– Reviewing previous months financial figures– Reviewing and modifying the Cash Flow Budget projections

• Weekly Statistics Comparisons– so you can see where your stores strong and weak points are compared to the

rest of the group

Initial Training• We will ask you to come and experience 3 Tender Sales in 3 different existing stores.

A Representative of Tender Center Franchising will accompany you for this trainingand will and ensure you understand all aspects of the business

• A representative of Tender Center Franchising work with you in your store for yourfirst 3 sales.

Ongoing Support• Monthly Teleconference

– Reviewing previous months financial figures– Reviewing and modifying the Cash Flow Budget projections

• Weekly Statistics Comparisons– so you can see where your stores strong and weak points are compared to the

rest of the group

Automatic training for new staff

• Tender Center Software commences a training program on the employee’s first day• Prints one page per day for the employee to sign and file in their training log• This is a 30 day program

• Tender Center Software commences a training program on the employee’s first day• Prints one page per day for the employee to sign and file in their training log• This is a 30 day program

Task list andManagementReporting

Task list andManagementReporting

Group SkypeFeed

• Recognizing good performance

• Important statistics and KPI’s

• Creating camaraderie

• Recognizing good performance

• Important statistics and KPI’s

• Creating camaraderie

A better system for retail stock

Take … or Tender

Tender Center Real EstateIn June 2011 Tender Center granted its first franchise

for a Real Estate office under the Tender Center Brand

Tender Center Real Estate

Tender Center Real Estate sub-rentalRent is paid by the Real Estate Franchisee directly to the

Tender Center General Goods Franchisee.

The rent is paid monthly in arrears calculated proportionally to commissionsearned by each business during the previous month

Example

Showroom Monthly Rent = $12,000 100%

Tender Center General Goods gross commissions for month = $45,000 75%Tender Center Real Estate gross commission for month = $15,000 25%

Tender Center General Goods rent payable = $9,000 75%Tender Center Real Estate rent payable = $3,000 25%

Tender Center Real Estate sub-rentalRent is paid by the Real Estate Franchisee directly to the

Tender Center General Goods Franchisee.

The rent is paid monthly in arrears calculated proportionally to commissionsearned by each business during the previous month

Example

Showroom Monthly Rent = $12,000 100%

Tender Center General Goods gross commissions for month = $45,000 75%Tender Center Real Estate gross commission for month = $15,000 25%

Tender Center General Goods rent payable = $9,000 75%Tender Center Real Estate rent payable = $3,000 25%

Tender Center Real Estate Sub-rental

Example #2

Showroom Monthly Rent = $12,000 100%

Tender Center General Goods gross commissions for month = $45,000 50%Tender Center Real Estate gross commission for month = $45,000 50%

Tender Center General Goods rent payable = $6,000 50%Tender Center Real Estate rent payable = $6,000 50%

Tender Center Real Estate Sub-rental

Example #2

Showroom Monthly Rent = $12,000 100%

Tender Center General Goods gross commissions for month = $45,000 50%Tender Center Real Estate gross commission for month = $45,000 50%

Tender Center General Goods rent payable = $6,000 50%Tender Center Real Estate rent payable = $6,000 50%

Tender Center Real EstateFranchise Requirements

In 2006 we werestill operating onVisual dBase

A 1996 languagewe that

URGENTLY

needed to replace

In 2006 we werestill operating onVisual dBase

A 1996 languagewe that

URGENTLY

needed to replace

October 2007

September 2008

September 2008

September 2008

September 2008

2008IT Team of 5 offshore

2009 – 9 engineers

A company outing to an IPL Cricket Game

September 2008Software Development meeting at the 1st cricket test

IND v AUS in Bangalore

December 2009

Late 2012 – Full house

January 2013 – New Office

January 2013 – New Office

January 2013 – New Office

Our current office in 201540+ full time engineers

Approx 3 - 5 dedicated to Tender Center

Space for 80 Engineers

Have signed lease for the 2nd floor

Continue Tender Center Development

Do development for clients of Tender Software

Our current office in 201540+ full time engineers

Approx 3 - 5 dedicated to Tender Center

Space for 80 Engineers

Have signed lease for the 2nd floor

Continue Tender Center Development

Do development for clients of Tender Software

Tender Centeroffshore IT Office

Photos taken Dec 2013

Our Software Engineers have- Minimum 3 years University

(most have 6 years)- Minimum 2 years industry experience

(most have 4+ years)- All qualifications and past experience

is thoroughly checked- Applicants are put through rigorous

written and practical examinations- Only 5% of applicants pass

our recruitment testing- 90% staff retention

New SystemsStreamlined Stock Control / entering goods into online salevia PDA on wireless network

Booking goods in - Entering goods into the TenderCenter Online Tender Sale is now VERY easy

1. Scan the barcoded lot number2. Stand back and take a photo3. Select the online category4. It’s done. PDA on wireless network

uploads the item to Tender Online

Booking goods out1. Scan the barcoded lot number2. System will check to ensure it is

paid for and display a photo of theitem as it was when it was booked in

Online Tender payments and self printed receipts

Booking goods in - Entering goods into the TenderCenter Online Tender Sale is now VERY easy

1. Scan the barcoded lot number2. Stand back and take a photo3. Select the online category4. It’s done. PDA on wireless network

uploads the item to Tender Online

Booking goods out1. Scan the barcoded lot number2. System will check to ensure it is

paid for and display a photo of theitem as it was when it was booked in

Online Tender payments and self printed receipts

VOIP phone calls

Landlines 1.6c /min - no connection feeMobiles 10.5c / min - no connection fee

Offshore Call Centre

- full centralised VOIP system

- stores now down to 1 phone line with internet

- Offshore workers making and receivingphone calls

- full centralised VOIP system

- stores now down to 1 phone line with internet

- Offshore workers making and receivingphone calls

Direct Marketing Systems1. Brenda calling classifieds

(VOIP)

2. Garage sale flyers(Electronic lodgment coming soon)

3. Business direct marketingBusiness database of territoryincluded in the Tender Programfor marketing to businesses(Electronic lodgment coming soon)

1. Brenda calling classifieds(VOIP)

2. Garage sale flyers(Electronic lodgment coming soon)

3. Business direct marketingBusiness database of territoryincluded in the Tender Programfor marketing to businesses(Electronic lodgment coming soon)

• Tendering in the store(Tender form replacement)

• Photos while booking goods in

• Tendering at tender.net.au

• Results after the sale

• Tendering in the store(Tender form replacement)

• Photos while booking goods in

• Tendering at tender.net.au

• Results after the sale

In store self serve payment kiosk

• Lower staff cost

• Cashless operations

• Higher security

• Easier administration (daily banking)

• Lower staff cost

• Cashless operations

• Higher security

• Easier administration (daily banking)

System goal