four volumes letter post manual

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U P UUNIVERSAL

POSTAL

UNION

UNIVERSAL

POSTAL

UNION

Letter Post Manual

Berne 2009

International Bureau o the Universal Postal Union



II

Note concerning the printing

The text o the Convention is printed in bold characters.The texts o the Regulations and o the Final Protocols are printed in ordinarycharacters.The texts o the commentary by the International Bureau are printed in small char-acters preceded by a square ( ). The number o the provision commented on

is printed in bold characters. Any amendments to the texts made in subsequent updates o the Manual aremarked by a vertical line ( ) in the margin opposite the amended text.



III

Remarks

Remarks

This ourth edition o the Letter Post Manual includes the provisions o the UniversalPostal Convention as revised by the 24th Congress (2008) applicable to letter post,

those o the Letter Post Regulations as revised by the POC in 2008 and 2009, andthe commentary made by the International Bureau.The Manual is designed so as to give the reader immediate access to all the inor-mation about one and the same matter, viz:– the provisions o the Universal Postal Convention, indicated by Article ...– the provisions o the Regulations, indicated by Article RL ...– the provisions o the Final Protocol, given ater the article concerned and

indicated byProt Article ... or Prot Article RL ...

– the commentary by the International Bureau ollowing the provisions to

which it reers.



IV



V

Contents

Page

Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . VII

General List o UPU Member Countries and o territories included in theUnion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . XI

Table o UPU letter-post charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . XV

List o Compendia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . XIX

UPU Postal Operators Statement o Values. . . . . . . . . . . . . . . . . . . . . . XXI

Table o contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . XXIIIList o orms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . XXXIII

Provisions o the Universal Postal Convention applicable to letter postand the Letter Post Regulations supplemented by the relevant articleso the Final Protocols, the commentary by the International Bureau,and the orms

Other decisions concerning the provisions o the Convention applicable

to letter post and the Letter Post Regulations

Contents



VI

Poste aux lettres – Conv. Art 1



VII

Abbreviations

(The abbreviations listed below are mainly used in the commentary)

A. Common abbreviations

Add Prot Additional Protocol to the Constitution o the UPU Agr Agreement AI advice o entry (Giro) AO other items or items other than LC in the classi-

cation system based on content AR advice o deliveryarbit arbitrationart articlec centimeCA Council o AdministrationCCC Customs Co-operation CouncilCCPS Consultative Council or Postal Studies

(up to 1994)c coner (= compare)circ circularcm centimetre

col columncomm commentaryComm CommitteeCompendium Compendium o Inormation (Letter Post, Parcel

Post, etc.) published by the International BureauCon ConerenceConst or Constitution Constitution o the Universal Postal UnionConv or Convention Universal Postal Conventiondm decimetreDO designated operator

Doc Document (o Congresses, Conerences, ExecutiveCouncil, etc.)doc documentEC Executive Council (up to 1994)ECOSOC UN Economic and Social CouncilEDI Electronic Data Interchangee.g. or exampleEPFSC European Postal Financial Services CommissionFAO United Nations Food and Agriculture Organizationg gramme

Gen Regs General Regulationsh hour

Abbreviations



VIII

IAEA International Atomic Energy AgencyIATA International Air Transport AssociationIB International BureauIBRS International Business Reply ServiceICAO International Civil Aviation Organizationid idemINCB International Narcotics Control BoardISO International Organization or StandardizationJournal or Periodical “Union Postale” (quarterly publication o the Inter-

national Bureau)kg kilogrammekm kilometrelb (16 oz) pound avoirdupois (453.59 grammes)LC letters and postcardsLDCs Least developed countries

LP Letter PostLTAT Latest Transport Arrival Timem metremax maximummin minimummm millimetremn minute (o time)nm nautical mile (1852 metres)No numberoz ounce (28.3465 grammes) (one-sixteenth o the

pound avoirdupois)p, pp page(s)para paragraphPeriodical See under JournalPOC Postal Operations CouncilPPSA Postal Payment Services Agreementprop proposalProt or Protocol Final Protocol (to the respective Act)QSF Quality o Service FundRC Parcel Post Regulations

rec recastRegs RegulationsRF Regulations o the Postal Payment Services

AgreementRL Letter Post Regulationss second (time)S.A.L. Surace airlited mailSPS Seoul Postal Strategyt tonne (1000 kilogrammes)t-km tonne-kilometre or kilometric tonne (unit used in

connection with conveyance)T.m. sea transitT.t. land transit

Abbreviations



IX

UN United NationsUPU or Union Universal Postal Unionvol volumeWCO World Customs OrganizationWHO World Health Organization

B. Abbreviations relating to orms

(These abbreviations are always ollowed by the serial number o the orm)

AV Airmail (until Washington 1989)C Convention (until Washington 1989)CN Convention (rom Seoul 1994)CP ParcelsMP Money Orders (until Seoul 1994)R COD (until Seoul 1994)VD Insured letters (until Washington 1989)VP Giro (until Seoul 1994)

Abbreviations



X




XI

General List o UPU Member Countriesand o territories included in the Union

Aghanistan

Albania Algeria Angola Antigua and Barbuda Argentina Armenia Australia– Norolk Island Austria AzerbaijanBahamasBahrain (Kingdom)

BangladeshBarbadosBelarusBelgiumBelizeBeninBhutanBoliviaBosnia and HerzegovinaBotswanaBrazilBrunei DarussalamBulgaria (Rep.)Burkina FasoBurundiCambodiaCameroonCanadaCape VerdeCentral Arican Rep.ChadChileChina (People’s Rep.)– Hong-Kong, China– Macao, China

ColombiaComorosCongo (Rep.)Costa RicaCôte d’Ivoire (Rep.)CroatiaCubaCyprusCzech Rep.Dem. People’s Rep. o KoreaDem. Rep. o the CongoDenmark

– Faröe Islands– GreenlandDjiboutiDominica

Dominican Republic

EcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFijiFinland (including the Åland Islands)France– French Overseas Departments:– – French Guiana

– – Guadeloupe (including St Barthélémyand St Martin)– – Martinique– – Réunion– Territorial Community o Mayotte– Territorial Community o St Pierre and

Miquelon– French Overseas Territories coming within

the Union’s jurisdiction by virtue o article 23o the Constitution:

– – French Polynesia (including ClippertonIsland)

– – French Southern and Antarctic Territories(St Paul and Amsterdam Islands, CrozetIslands, Kerguelen Islands, Terre Adélie)

– – New Caledonia– – Wallis and Futuna Islands– – Scattered islands (Bassas da India, Europa,

Juan de Nova, Glorieuses, Tromelin)GabonGambiaGeorgiaGermanyGhanaGreat Britain:

– United Kingdom o Great Britainand Northern Ireland– Guernsey– Jersey– Isle o ManOverseas Territories (United Kingdomo Great Britain and Northern Ireland):– Anguilla– Ascension– Bermuda– British Indian Ocean Territory– British Virgin Islands

– Cayman Islands– Falkland Islands (Malvinas)– Gibraltar– Montserrat

General List o UPU Member Countries



XII

– Pitcairn,Henderson,DucieandOenoIslands

– SouthGeorgiaandtheSouthSandwichIslands

– StHelena

– StHelena(Dependencies)(islands)

– TristandaCunha

– TurksandCaicosIslands

Greece

GrenadaGuatemala

Guinea

Guinea-Bissau

Guyana

Haiti

Honduras(Rep.)

Hungary(Rep.)

Iceland

India

Indonesia

Iran(IslamicRep.)

IraqIreland

Israel

Italy

Jamaica

Japan

Jordan

Kazakhstan

Kenya

Kiribati

Korea(Rep.)

Kuwait

Kyrgyzstan

LaoPeople’sDem.Rep.Latvia

Lebanon

Lesotho

Liberia

LibyanJamahiriya

Liechtenstein

Lithuania

Luxembourg

Madagascar

Malawi

Malaysia

MaldivesMali

Malta

Mauritania

Mauritius

Mexico

Moldova

Monaco

Mongolia

Montenegro

Morocco

Mozambique

Myanmar

Namibia

Nauru

Nepal

Netherlands

NetherlandsAntillesandAruba

– NetherlandsAntilles(Bonaire,Curaçao,Saba,

StEustatius,StMaarten)

– Aruba

NewZealand(includingtheRossDependency)

– CookIslands

– Niue– Tokelau

Nicaragua

Niger

Nigeria

Norway

Oman

Pakistan

Panama(Rep.)

PapuaNewGuinea

Paraguay

Peru

PhilippinesPoland

Portugal

Qatar

Romania

RussianFederation

Rwanda

SaintChristopher(StKitts)andNevis

SaintLucia

SaintVincentandtheGrenadines

Samoa

SanMarino

SaoTomeandPrincipe

SaudiArabiaSenegal

Serbia

Seychelles

SierraLeone

Singapore

Slovakia

Slovenia

SolomonIslands

Somalia

SouthAfrica

Spain

SriLankaSudan

Suriname

Swaziland

Sweden

Switzerland

SyrianArabRep.

Tajikistan

Tanzania(UnitedRep.)

Thailand

theformerYugoslavRepublicofMacedonia

Timor-Leste(Dem.Rep.)

Togo

Tonga(includingNiuafo’ou)

TrinidadandTobago

Tunisia

GeneralListofUPUMemberCountries



XIII

UzbekistanVanuatuVaticanVenezuela (Bolivarian Rep.)Viet NamYemenZambia

Zimbabwe

UN member countries whose situation with regardto the UPU has not yet been settled:

AndorraMarshall IslandsMicronesia (Federated States o)Palau

TurkeyTurkmenistanTuvaluUgandaUkraineUnited Arab EmiratesUnited States o America

– Territories o the United States o Americacoming within the Union’s jurisdiction by virtueo article 23 o the Constitution:

– – Guam, Puerto Rico, Samoa, Virgin Islandso the United States o America

– Trust Territory o the Pacic Islands:– – Mariana Islands including Saipan

and Tinian, but not the United StatesPossession o Guam

Uruguay

General List o UPU Member Countries



XIV




XV

Table o UPU letter-post charges

Description o charge Amount Observations Conv RegsArticle Article

1 2 3 4 5

Guideline postage See art RL 105 RL 105charges

Charge or delivery to the Same charge as in RL 106.1addressee o a small internal servicepacket exceeding 500 g

Charge on items posted Same charge as in RL 106.2.1ater the latest time or internal serviceposting

Charge on items posted Same charge as in RL 106.2.2

outside normal counter internal serviceopening hours

Charge or collection at Same charge as in RL 106.2.3the sender’s address internal service

Charge or withdrawal Same charge as in RL 106.2.4outside normal counter internal serviceopening hours

Poste restante charge Same charge as in RL 106.2.5internal service

Storage charge Charge collected at the RL 106.2.6rate laid down by internallegislation or any letter-post item weighing morethan 500 g exceptliterature or the blind

Handling charge See “Charge on unpaidor underpaid unregistereditems”

Charge on unpaid or Charge adopted or The delivering adminis- RL 118.2

underpaid unregistered priority items or letters in tration may, i it so and 8items the rst weight step by wishes,collect only the

the country o delivery handling chargemultiplied by the ratiobetween the amounto decient postage andthe same charge adoptedby the country o origin;to this charge shall beadded a handling chargewhose guideline amountshall be 0.33 SDR or

the charge prescribedby internal legislation




XVI

Registration charge Guideline amount o i For each M bag, RL 132.21.31 SDR at most administrations shall

collect, instead o thecharge per item, abulk charge notexceeding ve timesthe amount o thecharge per item

ii In addition to the RL 132.3charge per item orbulk charge, admin-istrations maycollect, rom thesender or rom theaddressee, special

charges in accor-dance with theirinternal legislation,to take account oany exceptionalsecurity measurestaken with regard toregistered items andinsured items

Charge or exceptional See “Registration charge”security measures

Charge or cover against Guideline amount o RL 106.3risks due to orce 0.13 SDR or eachmajeure registered item

Recorded delivery charge Charge less than the RL 133.2registration charge

Insurance charge Guideline amount o RL 134.3.1.20.33 SDR or each65.34 SDR o insuredvalue or raction thereoor 0.5% o the scale othe insured value,whatever the country odestination, even incountries whichundertake to cover riskso orce majeure


1 2 3 4 5




XVII

Express charge Charge which may not For each M bag, admin- RL 136.2.1be less than the amount istrations shall collect,

o postage prepayable instead o the chargeon an unregistered per item, a bulk chargepriority/non priority item, not exceeding ve timesas appropriate, or an the charge per item.unregistered single When express deliveryrate letter, with a guide- involves specialline amount o 1.63 SDR demands an additional

charge may be leviedin accordance with theprovisions governingitems o the same kindin the internal service.I the addressee asks

or express delivery,the charge o theinternal service may becollected

Additional express charge See “Express charge”

Advice o delivery charge Guideline amount o RL 137.10.98 SDR

Charge or delivery to the Guideline amount o RL 138.2addressee in person 0.16 SDR

Charge or delivery o i Charge whose guide- RL 139.2.2an item ree o charges line amount shall beand ees 0.98 SDR collected

by the administrationo origin

ii Additional charge RL 139.2.3whose guidelineamount shall be1.31 SDR per requestmade ater posting,collected by theadministration oorigin

iii Commission charge RL 139.2.4whose guidelineamount shall be0.98 SDR collectedor the benet o theadministration odestination

Additional charge (items See “Charge or deliveryree o charges and ees) o an item ree o charges

and ees”


1 2 3 4 5




XVIII


1 2 3 4 5

Commission charge See “Charge or deliveryo an item ree o charges

and ees”Charge or a request or Same charge as in RL 146.3redirection internal service

Charge or redirection Same charge as in RL 146.4internal service

Charge or return Same charge as in RL 147.3internal service

Charge or a request or Guideline amount o RL 148.4.1withdrawal rom the post 1.31 SDR

or alteration or correctiono address

Presentation-to-Customs Guideline amount o For each M bag, admin- 18.2 RL 153charge 2.61 SDR istrations shall collect,

instead o the chargeper item, a bulk chargewhose guidelinemaximum amount shallbe 3.27 SDR. Thepresentation-to-Customs charge is

collected only in respecto the presenter toCustoms and customsclearance o items onwhich customs dues orany other dues o asimilarnature arepayable

Customs clearance ee Fee based on the actual 18.3costs o the operation




XIX

List o Compendia

1 Letter Post Compendium

This Compendium, previously called the “Compendium o Inormation (Conven-tion)”, contains particulars, by country, o the implementation o the Conventionand the Letter Post Regulations. It is supplemented by inormation concerning theconveyance o radioactive materials by post.

2 Parcel Post Compendium

This Compendium contains particulars, by country, o the implementation o theprovisions o the Convention relating to postal parcels and the Parcel Post Regula-

tions It is supplemented by inormation concerning the conveyance o radioactivematerials by post.

3 Postal Payment Services Compendium

This Compendium, previously called the “Postal Financial Services Compendium”,contains particulars, by country, o the implementation o the Postal PaymentServices Agreement and Regulations.

4 Universal Postal List o Localities (UPLL)

This list, previously called the “International List o Post Oces”, contains analphabetical list o localities. It is supplemented by inormation about the postaladdressing systems used by postal administrations.

5 Compendium o Transit Inormation

This compendium contains a list o kilometric distances relating to land sectorso mails in transit and a list o transit services provided or surace mail (includingS.A.L. mail). The inormation is classied by transit administration in the list o kilo-metric distances and by administration o destination in the list o transit servicesprovided or surace mail. The latest edition also contains inormation on suracemails in transit à découvert.

6 List o Prohibited Articles

This list contains inormation on prohibitions sent in by administrations on thebasis o a model reerring to the World Customs Organization (WCO) harmonizedcommodity description and coding system. It is supplemented by inormation

List o Compendia



XX

supplied by the United Nations about narcotics and psychotropic substancesunder international control and the IATA list o denitions o 9 classes odangerous goods.

7 Postal Statistics

This publication has been produced since 1875 and is now in two parts. The rstpart gives the statistical data by country, i.e. the data relating to some one hundredheadings over the previous ve years or each UPU member country or territory.The second part provides a presentation o the statistical data by heading or aselection o headings particularly representative o postal development. All thestatistical data available as provided by the UPU International Bureau may beconsulted on the UPU website (www.upu.int).

8 General list o airmail services (CN 68)

The CN 68 list contains airmail inormation or each country o the Union or eachdependent territory o a member country. This inormation reers to decisions takenon the application o certain optional provisions concerning airmail as well as oncertain domestic and international services.

9 List o Airmail Distances

This list is drawn up in collaboration with IATA. It comprises distances betweenpoints served by an international line and distances relating to internal lines whichmay be used or the conveyance o international mail. It is supplemented by themodalities or transhipment o mail and the IATA three-letter codes (Location Iden-tiers) and the airline codes.

10 Multilingual Vocabulary o the International Postal Service

The Vocabulary is divided into two sections. The rst section contains, in alphabe-tical order and preceded by an identication number, the French words and, whereappropriate, their denition in that language. These are ollowed by their transla-tions in the seven other languages (German, English, Arabic, Chinese, Spanish,Portuguese and Russian). In the second section, the terms and expressions arearranged in alphabetical order in every language other than French, with the iden-tication number or the French word as given in the rst section. Supplementsare published to the Vocabulary comprising the terminology o specic technicalareas relating to postal activities (marketing, inormation technology, inormaticsand electronic mail).

List o Compendia



XXI

UPU Postal Operators Statement o Values(recommendation C 108/1999)

We, the postal operators with universal service obligations, working together within

the context o the UPU, recognize that the international postal market is increasinglycharacterized by liberalization, deregulation, and rising customer expectations,in addition to growing competition rom technological substitution and privatecompetitors, as well as between the public operators o member countries.

In order to provide the services which customers demand in this highly competi-tive market we, the postal operators o the UPU, endorse and uphold the valuesshown below in our relations with each other, our government, our sta and ourcustomers.

As postal operators within the UPU, we each care about:

The single postal territory

Promoting the maintenance o high quality universal postal services and the reecirculation o mail across borders, by:– acting as suppliers and customers to each other;– relentlessly pursuing continuous improvement in our services, insoar as it

aects our international customers;– working together to ull the UPU Mission.

Focus on customers

– Understanding what customers need, and doing all we can to satisythem.

– Providing the levels o quality o service, security and reliability which ourcustomers demand.

– Acting promptly and eectively in dealing with customer complaints.– Always identiying the eects on our customers o everything we do.

Respect

– Respecting every item o mail and recognizing its importance to senderand receiver.

– Treating others as we would wish to be treated.

Taking pride in what we do

– Working together to deliver all our promises all the time, especially tocustomers.

– Challenging poor perormance in ourselves and others.– Being proessional in our work, and continually building our expertise.

UPU Postal Operators Statement o Values



XXII

Development

Showing commitment to the universal postal service by supporting internationalpostal development.

UPU Postal Operators Statement o Values



XXIII

Contents

Art Page

Section A

Rules applicable in commonthroughout the international postal service

1 Defnitions A1

2 Designation o the entity or entities responsible or ul-flling the obligations arising rom adherence to the Con-vention A4

3 Universal postal service A5

4 Freedom o transit A6RL 101 Application of freedom of transit A7RL 102 Failure to give freedom of transit A7RL 103 Monetary unit A7

5 Ownership o postal items. Withdrawal rom the post. Alteration or correction o address. Redirection. Return tosender o undeliverable items A8

Prot I Ownership of postal items Withdrawal from the post

Alteration or correction of address A8

26 Posting abroad o letter-post items A10Prot XIII Posting abroad of letter-post items A10

Section BSecurity and violations

9 Postal security B1

RL 104 Postal security B1

11 Violations B2

Section CCharges, surcharges, exemption rom postal chargesand methods o denoting prepayment

6 Charges C1

Prot II Charges C2RL 105 Postage charges C2

Letter Post – Contents



XXIV

RL 106 Special charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C.4RL 107 Conditions o application o postage charges. . . . . . . . . . . C.4Prot RL IV Conditions o application o postage charges. . . . . . . . . . . C.6RL 108 Calculation o surcharges or airmail items . . . . . . . . . . . . . C.6RL 109 Equivalents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C.7

7 Exemption rom postal charges . . . . . . . . . . . . . . . . . . . . C.8Prot III Exception to the exemption o literature or the blind

rom postal charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C.9RL 110 Exemption rom postal charges on postal service items. . . C.9RL 111 Application o exemption rom postal charges to bodies

concerned with prisoners o war and civilian internees. . . . C.10RL 112 Marking o items sent ree o postal charges. . . . . . . . . . . . C.10

8 Postage stamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C.11RL 113 Postage stamps. Notication o issues and exchange be-

tween designated operators . . . . . . . . . . . . . . . . . . . . . . . . C.13RL 114 Prepayment. Methods o denoting prepayment . . . . . . . . . C.13RL 115 Characteristics o postage stamps and postal prepayment

or ranking impressions . . . . . . . . . . . . . . . . . . . . . . . . . . . . C.15RL 116 Suspected raudulent use o postage stamps or postal

prepayment or ranking impressions . . . . . . . . . . . . . . . . . . C.16RL 117 Application o the date-stamp . . . . . . . . . . . . . . . . . . . . . . . C.17

RL 118 Unpaid or underpaid items . . . . . . . . . . . . . . . . . . . . . . . . . C.18RL 119 Prepayment and stamping o items posted on board ship . C.20

9, 11 See section B

10 See section O

Section DBasic services

12 Basic services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D.1Prot IV Basic services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D.2RL 120 Basic services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D.2RL 121 Particulars relating to limits o weight . . . . . . . . . . . . . . . . . D.3Prot RL I Printed papers. Maximum weight . . . . . . . . . . . . . . . . . . . . D.3RL 122 Limits o size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D.4RL 123 Conditions o acceptance o items. Make-up. Packing. . . . D.4RL 124 Special provisions applicable to each category o items . . D.8Prot RL II Special provisions applicable to each category o items . . D.14

RL 125 Marking o priority or mode o transportation . . . . . . . . . . . D.15RL 126 Special packing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . D.15

Art Page




XXVUpdate 1 – July 2010

RL 127 Items in panel envelopes D16RL 128 Standardized items D17Prot RL III Standardized items D20

16 Admissible radioactive materials and infectious substances D21Prot IX Admissible radioactive materials and biological materials D22RL 129 Conditions o acceptance and marking o items containing

exempt patient specimens (human or animal) D22RL 130 Conditions o acceptance and marking o items containing

inectious substances D23RL 131 Conditions o acceptance and marking o items containing

radioactive materials D27

Section ESupplementary services

13 Supplementary services E1Prot V Advice o delivery E2Prot VI International business reply service (IBRS) E2RL 132 Registered items E2Prot RL V Registered M bags E4

RL 133 Recorded delivery items E5RL 134 Insured items E7Prot RL VI Maximum limits or insured items E11Prot RL VII Insured items E12RL 135 Cash-on-delivery items E13RL 136 Express items E18RL 137 Advice o delivery E21RL 138 Delivery to the addressee in person E24RL 139 Items or delivery ree o charges and ees E24RL 140 International business reply service (IBRS) E31

Prot RL VIII IBRS accounting charges E34RL 141 International business reply service – local response E39RL 142 International reply coupons E39Prot RL XIX International reply coupons issued beore 1 January 2002 E42Prot RL XX Adjustment o debts arising rom the settlement o ac-

counts through the nal liquidation account or interna-tional reply coupons distributed beore 1 January 2002 E47

RL 143 Consignment Service E47

14 See sections L and M

Art Page




XXVI

Section FSpecial provisions and Customs matters

15 Items not admitted. Prohibitions F1Prot VII Prohibitions (letter post) F5Prot VIII See Parcel Post ManualProt X Articles subject to customs duty F6RL 144 Dangerous goods prohibited rom insertion in letter-post

items F7RL 145 Treatment o items wrongly admitted F7Prot RL IX Treatment o items wrongly admitted F8RL 146 Redirection F11Prot RL X Redirection F14

RL 147 Undeliverable items Return to country o origin or to send-er and period o retention F17RL 148 Treatment o requests or withdrawal o items rom the

post or or alteration or correction o address F20RL 149 Withdrawal rom the post Alteration or correction o ad-

dress Items posted in a country other than that whichreceives the request F25

17 Inquiries F27Prot XI Inquiries F27

RL 150 Inquiries F28Prot RL XI Treatment o inquiries F32RL 151 Inquiries concerning items posted in another country F37

18 Customs control. Customs duty and other fees F38Prot XII Presentation-to-Customs charge F39RL 152 Items subject to customs control F39Prot RL XII Items subject to customs control F45RL 153 Presentation-to-Customs charge F45RL 154 Cancellation o customs duty and other ees F45

19, 20 See section H

Section GLiability of designated operators

21 Liability of designated operators. Indemnities G1RL 155 Application o the liability o designated operators G3

22 Non-liability of member countries and designated operators G5RL 156 Delivery o a rifed or damaged insured item G6

Art Page




XXVII

23 Sender’s liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G.9RL 157 Establishment o sender’s liability . . . . . . . . . . . . . . . . . . . . G.9

24 Payment o indemnity . . . . . . . . . . . . . . . . . . . . . . . . . . . . G.10RL 158 Payment o indemnity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G.10RL 159 Period or payment o indemnity . . . . . . . . . . . . . . . . . . . . . G.11RL 160 Automatic payment o indemnity . . . . . . . . . . . . . . . . . . . . . G.11RL 161 Determination o liability between designated operators . . G.12RL 162 Procedures or determining the liability o designated oper-

ators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G.13

25 Possible recovery o the indemnity rom the sender orthe addressee. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G.15

RL 163 Recovery rom air carriers o indemnities paid . . . . . . . . . . G.15RL 164 Reimbursement o the indemnity to the paying designatedoperator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G.16

RL 165 Settlement o indemnities between designated operators . G.16RL 166 Accounting or amounts due in respect o indemnity or

letter-post items. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . G.17

Section HProcedures concerning the transmission, routeing

and receipt o mails/items

RL 167 Exchange o items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H.1RL 168 Priority treatment o priority items and airmail items . . . . . . H.2RL 169 Mails. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H.3RL 170 Exchange in closed mails . . . . . . . . . . . . . . . . . . . . . . . . . . H.4RL 171 Transit à découvert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H.4RL 172 Routes and methods o transmission o insured items . . . . H.8RL 173 Make-up o mails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H.10Prot RL XIII Bags. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H.13

RL 174 Letter bills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H.18RL 175 Transmission o registered items . . . . . . . . . . . . . . . . . . . . . H.23RL 176 Transmission o recorded delivery items . . . . . . . . . . . . . . . H.26RL 177 Transmission o insured items . . . . . . . . . . . . . . . . . . . . . . . H.26RL 178 Transmission o money orders and unregistered COD

items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H.29RL 179 Transmission o express items. . . . . . . . . . . . . . . . . . . . . . . H.29RL 180 Transmission o IBRS items . . . . . . . . . . . . . . . . . . . . . . . . . H.30RL 181 Transmission o M bags . . . . . . . . . . . . . . . . . . . . . . . . . . . . H.30RL 182 Transmission o bulk items . . . . . . . . . . . . . . . . . . . . . . . . . H.30

RL 183 Transmission o items intended or direct access to thedomestic service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H.34

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XXVIII

RL 184 Labelling o mails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H.34RL 185 Use o barcodes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H.43RL 186 Routeing o mails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H.45Prot RL XIV Routeing o mails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H.45RL 187 Transhipment o airmails and o surace airlited (S.A.L.)

mails. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H.46RL 188 Steps to be taken when direct transhipment o airmails

cannot take place as scheduled . . . . . . . . . . . . . . . . . . . . . H.48RL 189 Preparation o trial notes . . . . . . . . . . . . . . . . . . . . . . . . . . . H.49RL 190 Transer o mails. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H.51RL 191 Preparation and checking o CN 37, CN 38 or CN 41 deliv-

ery bills. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H.54RL 192 Missing CN 37, CN 38 or CN 41 delivery bill. . . . . . . . . . . . H.59RL 193 Checking o mails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H.62RL 194 Verication notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H.65RL 195 Missent items. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H.69RL 196 Steps to be taken in the event o an accident . . . . . . . . . . . H.69RL 197 Steps to be taken in the event o an interrupted fight, or o

diversion or missending o airmails . . . . . . . . . . . . . . . . . . . H.69RL 198 Steps to be taken in the event o an interrupted fight, or o

diversion or missending o surace airlited (S.A.L.) mails . . H.70RL 199 Steps to be taken in the event o temporary suspension and

resumption o services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . H.70

RL 200 Return o empty bags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . H.7119 Exchange o closed mails with military units . . . . . . . . . H.75RL 201 Mails exchanged with military units. . . . . . . . . . . . . . . . . . . H.75

20 Quality o service standards and targets. . . . . . . . . . . . . H.77RL 202 Quality o service targets . . . . . . . . . . . . . . . . . . . . . . . . . . . H.77

Section I

Transit charges and terminal dues

RL 203 Transit charges and terminal dues. General provisions. . . . I.1

A. Transit charges

31 Transit charges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I.3

34 Authority o the Postal Operations Council to fx chargesand rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I.4

RL 204 Application o transit charges . . . . . . . . . . . . . . . . . . . . . . . I.4RL 205 Transit charges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I.5Prot RL XV Special transit charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . I.8

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XXIXUpdate 1 – July 2010

RL 206 Kilometric distances I10RL 207 Extraordinary services Multimodal transport I10RL 208 Calculation and accounting or charges or missent items

and items in transit à découvert orwarded by surace I10RL 209 Transit charges or diverted or missent mails I14RL 210 Airmails and SAL mails in transit by surace I14RL 211 Payment o transit charges or the transport o empty bags I14

B. Terminal dues. General provisions

27 Terminal dues. General provisions I16

28 Terminal dues. Provisions applicable to mail ows between

designated operators o countries in the target system I19

29 Terminal dues. Provisions applicable to ows to, rom andbetween designated operators o countries in the tran-

sitional system I21RL 212 Voluntary membership o the target system by transition

system member countries I22RL 213 Direct access to the domestic services I22RL 214 Calculation o the rates o terminal dues or countries apply-

ing article 283 to 7 o the Convention I23

RL 215 Quality o service linked terminal dues remuneration be-tween designated operators o countries in the targetsystem I24

RL 216 Quality o service linked terminal dues remuneration ap-plicable to mail ows to, rom and between designatedoperators o countries in the transition system I27

RL 217 Mechanism or revising the rates o terminal dues I28RL 218 Request or payment specifc to bulk mail I29RL 219 Closed mails exchanged with military units I30

C. Sampling operations

RL 220 General principles or statistical sampling and estimationo the number o items per kilogramme I31

RL 221 Statistical counts or exchanges o mail between designatedoperators o countries in the target system I31

Prot RL XVI Statistical counts or exchanges o mail between designatedoperators o countries in the target system I33

RL 222 Alternative approach or statistical counts or exchangeso mail between designated operators o countries in the

target system I33RL 223 Special statistical count or the application o the revision

mechanism I34

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XXX

D. Preparation, transmission and acceptance of statements, bills and accounts relating to transit charges and terminal dues

RL 224 Preparation, transmission and acceptance o CN 53 andCN 54 bills or exchanges o mail between designatedoperators o countries in the target system I37

RL 225 Preparation, transmission and acceptance o CN 53 andCN 54 bills or the revision mechanism I43

RL 226 Preparation o CN 55 and CN 56 statements o mails I44RL 227 Transmission and acceptance o CN 55 and CN 56 state-

ments o mails I47RL 228 Accounting or bulk mail I47

Prot RL XVII Accounting or bulk mail I48RL 229 Accounting or mail intended or direct access to the do-mestic system I51

RL 230 Preparation, transmission and approval o transit chargesand terminal dues accounts I51

RL 231 Special address or the transmission o orms concerningtransit charges and terminal dues I57

RL 232 Acceptance o transit charges and terminal dues accounts I57RL 233 Provisional payments o transit charges and terminal dues I61

30 Quality o Service Fund I62RL 234 Payment o amounts due into the Fund to fnance improv-ing quality o service in the developing countries I63

Section JAir conveyance dues

32 Basic rates and provisions concerning air conveyancedues J1

RL 235 Formula or calculating the basic rate and calculation oair conveyance dues or closed mails J2

34 Authority o the Postal Operations Council to fx chargesand rates J4

RL 236 Calculation and accounting or charges or missent itemsand items in transit à découvert orwarded by air J4

RL 237 Accounting or air conveyance dues J6RL 238 Preparation o CN 66 and CN 67 statements o weights J7RL 239 Preparation o CN 51 detailed accounts and CN 52 general

accounts J10

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XXXI

RL 240 Submission and acceptance o CN 55, CN 66 and CN 67statements, CN 51 detailed accounts and CN 52 generalaccounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . J.13

Prot RL XVIII Submission and acceptance o CN 55, CN 66 and CN 67statements, CN 51 detailed accounts and CN 52 generalaccounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . J.15

RL 241 Amendments to air conveyance dues . . . . . . . . . . . . . . . . . J.15RL 242 Payment o air conveyance dues. . . . . . . . . . . . . . . . . . . . . J.15RL 243 Payment o air conveyance dues or the transport o empty

bags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . J.16RL 244 Air conveyance dues or diverted or missent mails or bags J.16RL 245 Air conveyance dues or mail lost or destroyed. . . . . . . . . . J.17

Section K Settlement o accounts. Payment

RL 246 Electronic transer o statements and accounts . . . . . . . . . K.1RL 247 Preparation and settlement o accounts . . . . . . . . . . . . . . . K.1RL 248 Settlement o accounts through the International Bureau. . K.2Prot RL XXI Adjustment o debts arising rom the settlement o accounts

through the International Bureau clearing system in eectbeore 1 January 2001 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . K.3

RL 249 Payment o debts expressed in SDRs. General provisions . K.3RL 250 Rules or payment o accounts not settled though theInternational Bureau. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . K.4

Section LEMS

14 Electronic mail, EMS, integrated logistics and new services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . L.1

RL 251 EMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . L.1RL 252 Operation o EMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . L.2

Section MElectronic mail, EMS, integrated logisticsand new services

14 Electronic mail, EMS, integrated logistics and new services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . M.1

RL 253 Hybrid mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . M.1RL 254 Facsimile-based services . . . . . . . . . . . . . . . . . . . . . . . . . . M.2RL 255 Text-based services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . M.2

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XXXII

RL 256 Electronic postal certication mark . . . . . . . . . . . . . . . . . . . M.2RL 257 Telematic links. General provisions . . . . . . . . . . . . . . . . . . . M.3RL 258 Special provisions concerning telematic links. . . . . . . . . . . M.4RL 259 Rules or payment o telematic links . . . . . . . . . . . . . . . . . . M.4

Section NIntegrated logistics service

14 Electronic mail, EMS, integrated logistics and new services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . N.1RL 260 Integrated logistics service . . . . . . . . . . . . . . . . . . . . . . . . . N.1

Section OMiscellaneous provisions

RL 261 Inormation to be supplied by designated operators. . . . . . O.1RL 262 International Bureau publications . . . . . . . . . . . . . . . . . . . . O.3RL 263 Telegraphic addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . O.5RL 264 Period o retention o documents . . . . . . . . . . . . . . . . . . . . O.5RL 265 Forms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . O.6Prot RL XXII Forms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . O.7

RL 266 Forms or the use o the public . . . . . . . . . . . . . . . . . . . . . . O.7RL 267 Application o standards . . . . . . . . . . . . . . . . . . . . . . . . . . . O.8

10 Sustainable development . . . . . . . . . . . . . . . . . . . . . . . . . O.9RL 268 Environmental aspects. . . . . . . . . . . . . . . . . . . . . . . . . . . . . O.9

Section PTransitional and fnal provisions

35 Conditions o approval o proposals concerning theConvention and the Regulations . . . . . . . . . . . . . . . . . . . P.1

36 Reservations at Congress. . . . . . . . . . . . . . . . . . . . . . . . . P.2

37 Entry into orce and duration o the Convention. . . . . . . P.3RL 269 Entry into orce and duration o the Letter Post Regula-

tions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . P.3

Articles 33 and Prot XIV and XV concern postal parcels only.See Parcel Post Manual.

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XXXIIIUpdate 1 – July 2010

Letter Post – Forms

List of forms

No. Title or nature o the orm Page

1 2 3

CN 01 International reply coupon E.40CN 02bis Detailed statement. Reply coupons E.45CN 03 Detailed statement. Reply coupons exchanged E.44CN 03bis Recapitulative statement. Reply coupons E.46CN 04 “R” label or registered items E.5CN 05 Label or recorded delivery items E.6CN 06 “V” label or insured items E.13CN 07 Advice o receipt/o delivery/o payment/o entry E.23CN 08 Inquiry F.33CN 08 Receipt E.35

CN 09 Statement o IBRS items sent E.36CN 10 Recapitulative statement o IBRS items E.36CN 11 Franking note E.28CN 12 Detailed monthly account. Customs, etc., charges E.30CN 13 Report. Inormation about a seized postal item F.10CN 14 Collective envelope. Redirection o letter-post items F.15CN 15 “Return” label F.19CN 16 Dispatch list. Insured items H.28CN 17 Request F.23

– or withdrawal rom the post

– or alteration or correction o address– or cancellation or alteration o the COD amountCN 18 Declaration concerning the non-receipt (or receipt) o a F.35

postal itemCN 19 Detailed account. IBRS charges E.37CN 20 Statement. IBRS charges E.38CN 21 Advice. Redirection o a CN 08 orm F.36CN 22 Customs declaration F.42CN 23 Customs declaration F.43CN 24 Report (irregularities in respect o insured letter-post items G.7

and postal parcels)CN 25 Bundle labels H.6, H.14CN 26 Bundle labels H.15CN 27 Table. Routes and methods o transmission o insured items H.9CN 28 Envelope or the make-up o airmails H.17CN 29 “COD” label E.15CN 29bis Label or COD items E.15CN 29ter Coupon or COD items E.16CN 30 “R” label combined with name o ofce o origin, number E.18

o item and triangle bearing the indication “COD”CN 31 Letter bill. Exchange o mails H.21

CN 32 Letter bill. Bulk mails H.32CN 33 Special list. Registered items H.25CN 34 Bag labels or surace mail H.37



XXXIV

Letter Post – Forms

No. Title or nature o the orm Page

1 2 3

CN 35 Airmail bag labels H.39CN 36 Bag labels or S.A.L. mail H.41

CN 37 Delivery bill. Surace mails H.56CN 38 Delivery bill. Airmails H.57CN 41 Delivery bill. Surace airlited (S.A.L.) mails H.58CN 42 Direct transhipment label H.48CN 43 Verifcation note. Exchange o mails H.67CN 44 Trial note H.50CN 45 Transmission envelope or CN 38, CN 41 and CN 47 bills H.53CN 46 Substitute delivery bill H.60CN 47 Delivery bill. Mails o empty receptacles H.74CN 48 Statement. Amounts due in respect o indemnity G.18

CN 51 Detailed account. Airmail J.11CN 52 General account J.12CN 53 Statement by mail. Number o items and weight o I.39

receptaclesCN 54 Recapitulative statement o items I.40CN 54bis Annual recapitulative statement I.41CN 55 Statement o mails I.45CN 56 Recapitulative statement o mails I.46CN 57 Account. Bulk mail received I.49CN 58 Recapitulative statement. Terminal dues accounts or bulk I.50

mailCN 61 Detailed account. Terminal dues I.53CN 62 Detailed account. Transit charges – Surace mail I.55CN 63 Statement. Transit charges I.59CN 64 Statement. Terminal dues I.60CN 64bis Detailed statement. Quality o Service Fund I.65CN 64ter Detailed statement. Quality o Service Fund I.66CN 65 Bill. Weight o missent and à découvert items I.13CN 66 Statement o weights. Airmails and S.A.L. mails J.8CN 67 Statement o weights. À découvert priority/airmail items J.9CN 68 General list o airmail services



A.

Letter Post – Conv Art

Universal Postal Convention

The undersigned, plenipotentiaries o the governments o the member coun-tries o the Union, having regard to article 22.3 o the Constitution o the

Universal Postal Union concluded at Vienna on 10 July 1964, have by commonconsent and subject to article 25.4 o the Constitution drawn up in this Conven-tion the rules applicable throughout the international postal service.

Letter Post Regulations

Having regard to article 22, paragraph 5, o the Constitution o the Universal PostalUnion concluded at Vienna on 0 July 964, the Postal Operations Council hasdrawn up the ollowing measures or ensuring the implementation o the rulesapplicable in common throughout the international postal service and the provi-sions on the Letter Post.

Section A

Rules applicable in common throughoutthe international postal service

Article 1Defnitions

1 For the purposes o the Universal Postal Convention, the ollowing

terms shall have the meanings defned below:1.1 parcel: item conveyed under the conditions o the Convention and the

Parcel Post Regulations;1.2 closed mail: labelled bag or set o bags or other receptacles sealed

with or without lead, containing postal items;1.3 misrouted mails: receptacles received at an ofce o exchange other

than the one mentioned on the (bag) label;1.4 missent items: items received at an ofce o exchange meant or an

ofce o exchange in another member country;1.5 postal item: generic term reerring to anything dispatched by the

Post’s services (letter post, parcel post, money orders, etc.);



A.2


1.6 transit charges: remuneration or services rendered by a carrier in thecountry crossed (designated operator, other service or combinationo the two) in respect o the land, sea and/or air transit o mails;

1.7 terminal dues: remuneration owed to the designated operator o thecountry o destination by the designated operator o the dispatchingcountry in compensation or the costs incurred in the country o desti-nation or letter-post items received;

1.8 designated operator: any governmental or non-governmental entity ofcially designated by the member country to operate postal serv-ices and to ulfl the related obligations arising out o the Acts o theUnion on its territory;

1.9 small packet: item conveyed under the conditions o the Conventionand the Letter Post Regulations;

1.10 inward land rate: remuneration owed to the designated operator o thecountry o destination by the designated operator o the dispatchingcountry in compensation or the costs incurred in the country o desti-nation or parcels received;

1.11 transit land rate: remuneration owed or services rendered by a carrierin the country crossed (designated operator, other service or combi-nation o the two) in respect o the land and/or air transit o parcelsthrough its territory;

1.12 sea rate: remuneration owed or services rendered by a carrier (desig-nated operator, other service or a combination o the two) partici-pating in the sea conveyance o parcels;

1.13 universal postal service: the permanent provision o quality basic

postal services at all points in a member country’s territory, or allcustomers, at aordable prices;1.14 transit à découvert: open transit through an intermediate country, o

items whose number or weight does not justiy the make-up o closedmails or the destination country.

Commentary

1 The need to standardize the interpretation o certain terms and expressions in the Acts was already being

recognized in the 950s. In this context, the 952 Brussels Congress decided to produce a compilation o

postal terminology in a work which would subsequently become known as the Multilingual Vocabulary o

the International Postal Service. This terminological publication was designed to acilitate the application

o the UPU Acts: precise, standard postal terminology helps to ensure that all Union member countries

interpret the Acts in the same way. However, the Multilingual Vocabulary had no legal standing, and servedsimply as a reerence tool.

The 2004 Bucharest Congress thereore adopted, on the proposal o the CA, two new arts relating to the

defnitions in the Constitution and the Convention, thereby conerring a legal status on the terms listed in

these arts.

1.1.8 Recognizing the existence o diverse structures in the member countries, the Seoul Congress

declared in its resolution C 29/994 that the term “postal administration” in the Acts o the Union was to be

defned by each member country within the ramework o its national legislation. The Beijing Congress, in

its resolution C 0/999, stressed the need to defne more clearly, and distinguish between, the govern-

mental and operational roles and responsibilities o the bodies o the Union with respect to the provision

o international postal services. In resolution C /2004, the Bucharest Congress instructed the CA, in

conjunction with the IB, to study in greater depth the use o the term “postal administration” in the Acts othe Union and to suggest solutions or defning or replacing the term. The 24th Congress (Geneva) decided

to replace the term “postal administration” with the terms “member country” and/or “designated operator”



A.


in the various articles o the Acts, depending on the context. The defnition o “designated operator” was

included in Constitution Art. as well as here in the Convention.

With respect to the Conv, Congress replaced the term “postal administration” with “member country” and/or

“designated operator” to identiy, and distinguish between, the dierent roles and responsibilities o each

actor in the provision o international postal services.

Ater the Congress, the POC made the fnal decisions on how to apply the new terminology to the Regs.

Because most provisions in the Regs deal with operational and technical questions, the term “postal

administration” was generally replaced by “DO”. The ew exceptions are those provisions that contain theinstructions and authorization rom governments to DOs.

All occurrences o the term “country” in the Regs were kept, given the “territorial” nature o two non-sover-

eign member countries o the Union ( Overseas Territories (United Kingdom o Great Britain and Northern

Ireland): Anguilla, Ascension, Bermuda, British Indian Ocean Territory, British Virgin Islands, Cayman Islands,

Falkland Islands (Malvinas), Gibraltar, Montserrat, Pitcairn, Henderson, Ducie and Oeno (Islands), South

Georgia and the South Sandwich Islands, St. Helena, St. Helena (dependencies) (islands), Tristan da Cunha,

Turks and Caicos Islands; 2 Netherlands Antilles and Aruba). As regards the orms reerred to in the Regs,

the term “adm” was systematically replaced by “DO”.



A.4

Article 2Designation o the entity or entities responsible or ulflling the obligationsarising rom adherence to the Convention

1 Member countries shall notiy the International Bureau, within sixmonths o the end o Congress, o the name and address o the governmentalbody responsible or overseeing postal aairs. Within six months o the endo Congress, member countries shall also provide the International Bureauwith the name and address o the operator or operators ofcially designatedto operate postal services and to ulfl the obligations arising rom the Actso the Union on their territory. Between Congresses, changes in the govern-mental bodies and the ofcially designated operators shall be notifed to theInternational Bureau as soon as possible.

Commentary

In many Union member countries, governmental/regulatory and commercial/operational unctions have

been separated. In its resolution C 29/994, the Seoul Congress decided that member countries that hadseparated governmental and regulatory activities rom commercial and operational activities should notiy

the International Bureau, within six months o signing o the Acts o the Union, o the name and address

o the governmental body responsible or overseeing postal aairs. The resolution also required member

countries to provide inormation regarding the entity or entities (operators) responsible or ulflling obliga-

tions arising rom adherence to the Convention. The 2004 Bucharest Congress created this Convention

art, which also provides or the possibility o designating more than one operator with responsibility or the

obligations arising out o the Acts o the Union within a single member country.

Letter Post – Conv Art 2



A.5

Article 3Universal postal service

1 In order to support the concept o the single postal territory o theUnion, member countries shall ensure that all users/customers enjoy theright to a universal postal service involving the permanent provision o quality basic postal services at all points in their territory, at aordable prices.

2 With this aim in view, member countries shall set orth, within theramework o their national postal legislation or by other customary means,the scope o the postal services oered and the requirement or quality andaordable prices, taking into account both the needs o the population andtheir national conditions.

3 Member countries shall ensure that the oers o postal services andquality standards will be achieved by the operators responsible or providingthe universal postal service.

4 Member countries shall ensure that the universal postal service isprovided on a viable basis, thus guaranteeing its sustainability.

Commentary

3 The UPU’s mission as it emerges rom the Constitution is “to develop social, cultural and commercial

communications between all peoples throughout the single postal territory by the efcient operation o the

postal services described in the Acts.”

From the preable to its Constitution, the UPU thus takes the orm o the guarantor o the right o peoples

to communication and inormation.

However, several recent developments could be liable to reduce this right o the peoples unless there is anappropriate reaction rom Union member countries.

By promoting the development o competition, the general movement towards liberalization and globali-

zation o services has introduced the logic o the market into the postal sector which, accordingly, has

reorganized itsel on more commercial lines. To remain competitive in this new environment, a growing

number o DOs are being converted into commercial companies subject to the demands o proftability

and proft.

Although the postal services are commercial services, in most countries they play a social and cultural

role. As such, they represent a material orm o the right to communication. Furthermore, as it is necessary

to maintain a postal network sufciently dense to serve the whole population o the territory, the postal

services provide a permanent link between the members o a particular national community. The local post

ofce is oten the only access to communication in isolated areas, abandoned by other commercial activi-

ties or not yet reached by 2st century communication technologies, particularly because o their cost.It is up to member countries to ensure that the modernization o DOs and the reorm process started in

most countries in application o the SPS contribute to the discharge o the obligations arising rom their

commitment to provide a universal postal service. This commitment includes, in particular, the obliga-

tion to ensure the provision and accessibility o postal services, at aordable prices, in areas which strict

commercial logic would not consider as oering sufcient value-added potential (or instance, in areas

which are difcult to get to).




A.6

Article 4Freedom o transit

1 The principle o the reedom o transit is set orth in article 1 o theConstitution. It shall carry with it the obligation or each member country toensure that its designated operators orward, always by the quickest routesand the most secure means which they use or their own items, closed mailsand à découvert letter-post items which are passed to them by another desig-nated operator. This principle shall also apply to missent items and misroutedmails.

2 Member countries which do not participate in the exchange o letterscontaining inectious substances or radioactive substances shall have theoption o not admitting these items in transit à découvert through their terri-tory. The same shall apply to letter-post items other than letters, postcardsand literature or the blind. It shall also apply to printed papers, periodicals,magazines, small packets and M bags the content o which does not satisy the legal requirements governing the conditions o their publication or circu-lation in the country crossed.

3 Freedom o transit or postal parcels to be orwarded by land andsea routes shall be limited to the territory o the countries taking part in thisservice.

4 Freedom o transit or air parcels shall be guaranteed throughout the

territory o the Union. However, member countries which do not operatethe postal parcels service shall not be required to orward air parcels by surace.

5 I a member country ails to observe the provisions regarding reedomo transit, other member countries may discontinue their postal service withthat member country.

Commentary

4.1 The principle o reedom o transit does not mean that countries are obliged to open their rontiers

to transport organized by another country o the UPU. It does not derogate rom the right to a national

postal monopoly, but it implies that intermediate DOs are also obliged to have conveyed by their services,allocated to ordinary postal conveyance, correspondence which is passed on to them by another DO o

the UPU.

The 964 Vienna Congress adopted the ollowing resolution C 2:

“Congress, considering that reedom o transit is one o the essential and undamental principles o the

Universal Postal Union, appeals to the good aith and solidarity o all the member countries o the Union to

ensure, in all circumstances, strict respect or the application o this principle, without which the Universal

Postal Union cannot completely ulfl its mission and thus contribute as much as could be wished to the

strengthening o the bonds o international riendship.”

In connection with so-called “hijacking” activities, the 974 Lausanne Congress reafrmed the principles

o reedom o transit by the adoption o resolution C 60 as ollows:

“Congress, having noted that so-called ‘hijacking’ activities perpetrated throughout the world may directly

or indirectly aect the principles o reedom o transit and the inviolability o postal items, wishing to afrm

these principles and to retain complete eectiveness in the ace o new acts or acts which may inringe




A.7

them, declares that mails, regardless o what they may be or to which category they may belong, aected

by so-called ‘hijacking’ activities are inviolable, and that the subsequent orwarding o the said mails must

be assured on a priority basis by the country where the aircrat landed or was reed, even i this aircrat is

the subject o disputes o a non-postal nature.”

The principle o reedom o transit implies the inviolability o correspondence in the country o transit.

4.3 Countries have the right to inspect parcels in transit; here internal regulations are applicable. DOsmust inorm each other through the IB o service prohibitions or restrictions governing the import and

transit o parcels.

Article RL 0 Application o reedom o transit

Member countries not providing the insured items service or not acceptingliability or insured letters carried by their sea or air services shall nonetheless be

bound to orward, by the quickest route and the most secure means, closed mailspassed to them by other member countries.

Article RL 02Failure to give reedom o transit

Discontinuation o the postal service with a member country that ails toobserve reedom o transit shall be notifed in advance to the member countriesand designated operators concerned by e-mail or any other means o telecom-

munication. The International Bureau shall be inormed o the act.

Article RL 0Monetary unit

The monetary unit laid down in article 7 o the Constitution and used in theConvention and the other Acts o the Union shall be the Special Drawing Right(SDR).

2 The designated operators o Union member countries may choose, bymutual agreement, a monetary unit other than the SDR or one o their nationalcurrencies or preparing and settling accounts.

Commentary

103.1 The value o the SDR is determined each day by the International Monetary Fund (IMF) on the

basis o a basket o currencies, a coefcient being assigned to each o them or the purpose o this calcu-

lation.

The IMF is a United Nations specialized agency with its headquarters in Washington (United States o

America).

Letter Post – Conv Art 4; RL 0, 02 and 0



A.

Article 5Ownership o postal items. Withdrawal rom the post. Alteration or correctiono address. Redirection. Return to sender o undeliverable items

1 A postal item shall remain the property o the sender until it is deliveredto the rightul owner, except when the item has been seized in pursuance othe legislation o the country o origin or destination and, in case o applicationo article 15.2.1.1 or 15.3, in accordance with the legislation o the country otransit.

2 The sender o a postal item may have it withdrawn rom the post orhave its address altered or corrected. The charges and other conditions arelaid down in the Regulations.

3 Member countries shall ensure that their designated operators redirectpostal items i an addressee has changed his address, and return undeliver-able items to the sender. The charges and other conditions are laid down inthe Regulations.

Prot Article IOwnership o postal items. Withdrawal rom the post. Alteration or correction oaddress

The provisions in article 5. and 2 shall not apply to Antigua and Barbuda,

Bahrain, Barbados, Belize, Botswana, Brunei Darussalam, Canada, Hong Kong,China, Dominica, Egypt, Fiji, Gambia, United Kingdom o Great Britain and NorthernIreland, Overseas Dependent Territories o the United Kingdom, Grenada, Guyana,Ireland, Jamaica, Kenya, Kiribati, Kuwait, Lesotho, Malawi, Malaysia, Mauritius,Nauru, New Zealand, Nigeria, Papua New Guinea, Saint Christopher and Nevis,Saint Lucia, Saint Vincent and the Grenadines, Samoa, Seychelles, Sierra Leone,Singapore, Solomon Islands, Swaziland, Tanzania (United Rep.), Trinidad andTobago, Tuvalu, Uganda, Vanuatu and Zambia.

2 Nor shall article 5. and 2 apply to Austria, Denmark and Iran (Islamic Rep.),

whose internal legislation does not allow withdrawal rom the Post or alteration othe address o correspondence, at the request o the sender, rom the time whenthe addressee has been inormed o the arrival o an item addressed to him.

Article 5. shall not apply to Australia, Ghana and Zimbabwe.

4 Article 5.2 shall not apply to Bahamas, Belgium, the Dem. People’s Rep. oKorea, Iraq and Myanmar, whose legislation does not permit withdrawal rom thepost or alteration o address o letter-post items at the sender’s request.

5 Article 5.2 shall not apply to the United States o America.

Letter Post – Conv Art 5; Prot Art I



A.9

6 Article 5.2 shall apply to Australia only in so ar as that article is consistentwith its domestic legislation.

7 Notwithstanding article 5.2, Dem. Rep. o the Congo, El Salvador, Panama(Rep.), Philippines and Venezuela shall be authorized not to return postal parcelsater the addressee has requested their clearance by Customs, since this is incom-patible with those countries’ customs legislation.

Commentary

I.1 This inormation is published in the Letter Post Compendium.

Letter Post – Conv Art 5; Prot Art I



A.0

Article 26Posting abroad o letter-post items

1 A designated operator shall not be bound to orward or deliver tothe addressee letter-post items which senders residing in the territory o itsmember country post or cause to be posted in a oreign country with theobject o profting by the more avourable rate conditions there.

2 The provisions set out under 1 shall be applied without distinctionboth to letter-post items made up in the sender’s country o residence andthen carried across the rontier and to letter-post items made up in a oreigncountry.

3 The designated operator o destination may claim rom the sender and,ailing this, rom the designated operator o posting, payment o the internalrates. I neither the sender nor the designated operator o posting agrees topay these rates within a time limit set by the designated operator o desti-nation, the latter may either return the items to the designated operator oposting and shall be entitled to claim reimbursement o the redirection costs,or handle them in accordance with its national legislation.

4 A designated operator shall not be bound to orward or deliver to theaddressees letter-post items which senders post or cause to be posted inlarge quantities in a country other than the country where they reside i theamount o terminal dues to be received is lower than the sum that would have

been received i the mail had been posted in the country where the sendersreside. The designated operator o destination may claim rom the designatedoperator o posting payment commensurate with the costs incurred andwhich may not exceed the higher o the ollowing two amounts: either 80%o the domestic tari or equivalent items, or the rates applicable pursuantto articles 28.3 to 28.7 or 29.7, as appropriate. I the designated operator oposting does not agree to pay the amount claimed within a time limit set by the designated operator o destination, the designated operator o destinationmay either return the items to the designated operator o posting and shallbe entitled to claim reimbursement o the redirection costs, or handle them

in accordance with its national legislation.

Prot Article XIIIPosting abroad o letter-post items

Australia, Austria, United Kingdom o Great Britain and Northern Ireland,Greece, New Zealand and United States o America reserve the right to imposea charge, equivalent to the cost o the work it incurs, on any designated operatorwhich, under the provisions o article 26.4, sends to it items or disposal which

were not originally dispatched as postal items by their services.

Letter Post – Conv Art 26; Prot Art XIII



A.

2 Notwithstanding article 26.4, Canada reserves the right to collect rom thedesignated operator o origin such amount as will ensure recovery o not less thanthe costs incurred by it in the handling o such items.

Article 26.4 allows the designated operator o destination to claim, romthe designated operator o posting, appropriate remuneration or delivering letter-post items posted abroad in large quantities. Australia and the United Kingdom oGreat Britain and Northern Ireland reserve the right to limit any such payment tothe appropriate domestic tari or equivalent items in the country o destination.

4 Article 26.4 allows the designated operator o destination to claim, rom thedesignated operator o posting, appropriate remuneration or delivering letter-postitems posted abroad in large quantities. The ollowing member countries reservethe right to limit any such payment to the limits authorized in the Regulations orbulk mail: Bahamas, Barbados, Brunei Darussalam, China (People’s Rep.), United

Kingdom o Great Britain and Northern Ireland, Overseas Dependent Territorieso the United Kingdom, Grenada, Guyana, India, Malaysia, Nepal, Netherlands,Netherlands Antilles and Aruba, New Zealand, Saint Lucia, Saint Vincent andthe Grenadines, Singapore, Sri Lanka, Suriname, Thailand and United States o America.

5 Notwithstanding the reservations under 4, the ollowing member countriesreserve the right to apply in ull the provisions o article 26 o the Convention tomail received rom Union member countries: Argentina, Austria, Benin, Brazil,Burkina Faso, Cameroon, Côte d’Ivoire (Rep.), Cyprus, Denmark, Egypt, France,

Germany, Greece, Guinea, Israel, Italy, Japan, Jordan, Lebanon, Luxembourg, Mali,Mauritania, Monaco, Morocco, Norway, Portugal, Saudi Arabia, Senegal, Syrian Arab Rep. and Togo.

6 In application o article 26.4 Germany reserves the right to request themailing country to grant compensation o the amount it would receive rom thecountry o which the sender is resident.

7 Notwithstanding the reservations made under article XIII, China (People’sRep.) reserves the right to limit any payment or delivering letter-post items posted

abroad in large quantities to the limits authorized in the UPU Convention and LetterPost Regulations or bulk mail.

Letter Post – Conv Art 26; Prot Art XIII



B.

Letter Post – Conv Art 9; Prot Art RL 04

Section B

Security and violations

Article 9Postal security

1 Member countries and their designated operators shall adopt andimplement a proactive security strategy at all levels o postal operations tomaintain and enhance the condence o the general public in the postal serv-ices, in the interests o all ocials involved. This strategy shall include theexchange o inormation on maintaining the sae and secure transport andtransit o mails between member countries and their designated operators.

Commentary 9 Postal security activities are an essential part o postal operations, as they provide postal services with

an important tool or improving and maintaining the quality o services oered to customers.

Postal authorities can thereore use this art as a basis or taking the necessary measures to adopt and

implement a proactive security strategy.

Article RL 04Postal security

The postal security strategy implemented by member countries and desig-

nated operators shall aim to:. raise quality o service as a whole;.2 increase employee awareness o the importance o security;.3 create or reinorce security units;.4 share operational, security and investigative inormation on a timely basis;

and.5 propose to legislatures, wherever necessary, specifc laws, regulations and

measures to improve the quality and security o worldwide postal serv-ices.



B.2


Article 11 Violations

1 Postal items1.1 Member countries shall undertake to adopt the necessary meas-

ures to prevent, prosecute and punish any person ound guilty o theollowing:

1.1.1 the insertion in postal items o narcotics and psychotropic substances,as well as explosive, fammable or other dangerous substances, wheretheir insertion has not been expressly authorized by the Convention;

1.1.2 the insertion in postal items o objects o a paedophilic nature or o apornographic nature using children.

2 Means o postal prepayment and postal payment itsel2.1 Member countries shall undertake to adopt the necessary measures

to prevent, prosecute and punish any violations concerning the meanso postal prepayment set out in this Convention, such as:

2.1.1 postage stamps, in circulation or withdrawn rom circulation;2.1.2 prepayment impressions;2.1.3 impressions o ranking machines or printing presses;2.1.4 international reply coupons.2.2 In this Convention, violations concerning means o postal prepay-

ment reer to any o the acts outlined below committed with the inten-tion o obtaining illegitimate gain or onesel or or a third party. Theollowing acts shall be punished:

2.2.1 any act o alsiying, imitating or countereiting any means o postalprepayment, or any illegal or unlawul act linked to the unauthorizedmanuacturing o such items;

2.2.2 any act o using, circulating, marketing, distributing, disseminating,transporting, exhibiting, showing, or publicizing any means o postalprepayment which has been alsied, imitated or countereited;

2.2.3 any act o using or circulating, or postal purposes, any means opostal prepayment which has already been used;

2.2.4 any attempt to commit any o these violations.

3 Reciprocity 3.1 As regards sanctions, no distinction shall be made between the actsoutlined in 2, irrespective o whether national or oreign means opostal prepayment are involved; this provision shall not be subject toany legal or conventional condition o reciprocity.



C.


Section C

Charges, surcharges, exemption rom postal chargesand methods o denoting prepayment

Article 6Charges

1 The charges or the various international postal and special serv-ices shall be set by the member countries or their designated operators,depending on national legislation, in accordance with the principles set outin the Convention and its Regulations. They shall in principle be related to thecosts o providing these services.

2 The member country o origin or its designated operator, dependingon national legislation, shall fx the postage charges or the conveyance oletter- and parcel-post items. The postage charges shall cover delivery o theitems to the place o address provided that this delivery service is operatedin the country o destination or the items in question.

3 The charges collected, including those laid down or guideline purposesin the Acts, shall be at least equal to those collected on internal serviceitems presenting the same characteristics (category, quantity, handling time,etc.).

4 Member countries or their designated operators, depending on nationallegislation, shall be authorized to exceed any guideline charges appearing inthe Acts.

5 Above the minimum level o charges laid down in 3, member countriesor their designated operators may allow reduced charges based on theirnational legislation or letter-post items and parcels posted in the territory othe member country. They may, or instance, give preerential rates to majorusers o the Post.

6 No postal charge o any kind may be collected rom customers otherthan those provided or in the Acts.

7 Except where otherwise provided in the Acts, each designated operatorshall retain the charges which it has collected.

Commentary

6.5 This provision enables DOs to take commercial measures to tackle more eectively the problems

posed by competition. It is, however, stipulated that the international rates may not be lower than the

domestic rates or the same types o item. This is because, in addition to the costs o posting and delivery,international items also entail costs or processing at oces o exchange and or conveyance rom the

country o origin to the country o destination.



C.

Letter Post – Conv Art 6; Prot Art II; RL 05

6.6 When a supplementary charge is payable in addition to their postage value, commemorative or

charity postage stamps must be so designed as to leave no doubt about that value.

6.7 As regards the Conv, the exceptions are mentioned below:

– RL 39 (commission and other possible postal charges or items to be delivered ree o charge);

– RL 4 (value o reply coupons exchanged against postage stamps or other DOs).

Prot Article IICharges

Notwithstanding article 6, Australia, Canada and New Zealand shall beauthorized to collect postal charges other than those provided or in the Regula-tions, when such charges are consistent with the legislation o their countries.

Article RL 05Postage charges

Guideline postage charges are given in the table below:

Category Weight Guideline charges Guideline charges

or items or or items orthe least expensive the most expensive

geographical zone geographical zone

3 4

SDR SDR

. Charges in the system basedon speed:

Priority up to 0 g 0.43 0.6

items above 0 g up to 00 g 0.96 .53above 00 g up to 50 g .80 3.4

above 50 g up to 500 g 3.54 6.above 500 g up to 000 g 5.99 0.83

above 000 g up to 000 g 9.55 9.33per additional step o 000 g 5.66 (optional) 8.67 (optional)

Non-priority up to 0 g 0.37 0.43

items above 0 g up to 00 g 0.67 0.99above 00 g up to 50 g .33 .7

above 50 g up to 500 g .60 3.43above 500 g up to 000 g 4.33 5.68

above 000 g up to 000 g 6.99 0.43per additional step o 000 g 3.86 (optional) 5.4 (optional)



C.3

. Charges in the system basedon contents:

Letters up to 0 g 0.34 0.5above 0 g up to 00 g 0.83 .4


above 500 g up to 000 g 6.6 .3

above 000 g up to 000 g .53 0.5per additional step o 000 g 6.0 (optional) 7.75 (optional)

Postcards 0.7 0.38

Printed papers up to 0 g 0.3 0.36above 0 g up to 00 g 0.60 .05

above 00 g up to 50 g .9 .5above 50 g up to 500 g .33 4.8

above 500 g up to 000 g 4.44 9.05above 000 g up to 000 g 7.5 4.58

per additional step o 000 g 3.44 5.0

Small packets up to 00 g 0.70 .6above 00 g up to 50 g .40 .5


above 000 g up to 000 g 6.36 3.6

per additional step o 000 g 4.80 (optional) 0.40 (optional)

The Postal Operations Council shall be authorized to revise and to amendthe guideline charges given under between two Congresses. The revised charges

shall be based on the median value o the charges xed by the members o theUnion or international items rom their countries.

3 The charge applicable to M bags shall be calculated by weight steps o kilogramme up to the total weight o each bag. The designated operator o originmay allow a reduction or such bags o up to 0% o the charge payable or thecategory o item used. This reduction may be independent o the reduction providedor under article RL 07.7.

4 In the system based on contents, the combining in one item o articles on

which dierent charges are payable shall be authorized on condition that the totalweight does not exceed the maximum weight o the category whose weight limitis the highest. The charge applicable on such an item shall, at the option o the

Letter Post – Conv Art 6; RL 05

Category Weight Guideline charges Guideline charges

or items or or items orthe least expensive the most expensive

geographical zone geographical zone

3 4

SDR SDR



C.4

originating designated operator, be that o the category with the highest rate orthe sum o the separate charges applicable to each article in the item. Such itemsshall bear the endorsement “Envois mixtes” (“Combination mailing”).

Commentary

105.1 The current guideline charges were set by the 005 POC and based on the median charges applied

by DOs in the autumn o 003.

105.3 The M-bag service may be provided also by DOs which have abolished printed papers as a sepa-

rate category o letter-post item. In some countries, thereore, the rates or M bags may be based on those

or priority items and non-priority items.

Article RL 06Special charges

No delivery charge may be collected rom the addressee in respect o small

packets weighing less than 500 grammes. Where domestic small packet itemsweighing over 500 grammes are subject to a delivery charge, the same chargemay be collected in respect o incoming international small packets.

Designated operators shall be authorized to collect in the cases mentionedbelow the same charges as in the domestic service.. Charge on letter-post items posted ater the latest time or posting,

collected rom the sender.. Charge on items posted outside normal counter opening hours, collected

rom the sender.

.3 Charge or collection at the sender’s address, collected rom the sender..4 Charge, or delivery o a letter-post item outside normal counter opening

hours, collected rom the addressee..5 Poste restante charge collected rom the addressee..6 A storage charge or any letter-post item weighing more than 500 grammes

o which the addressee has not taken delivery within the prescribed period.This charge shall not apply to literature or the blind.

3 Designated operators prepared to cover risks o orce majeure shall beauthorized to collect a charge or cover against risks o orce majeure the guideline

amount o which shall be 0.3 SDR or each registered item.

Commentary

106.1 No delivery charge may be collected on small packets weighing exactly 500 g.

Article RL 07Conditions o application o postage charges

Designated operators o member countries which by reason o their internal

system are unable to adopt the metric-decimal system o weight may use suitableequivalents o their internal system.




C.5

Member countries or designated operators may modiy the weight-stepstructure shown in article RL 05.. For any category, the last weight step shall not exceed the maximum

weight shown in article RL .

3 Member countries or designated operators which have abolished postcards,printed papers or small packets as separate categories o item in their internalservice may do the same in respect o mail or abroad.

4 The charges applicable to priority letter-post items shall include any addi-tional costs o ast transmission.

5 Designated operators that apply the system based on the contents o letter-post items shall be authorized:5. to collect air surcharges or letter-post airmail items;

5. to collect or surace air-lited “S.A.L.” items with reduced priority surchargeslower than those which they collect or airmail items;5.3 to x combined charges or the payment o airmail items and S.A.L. items,

taking into account the cost o the postal services rendered by them andthe cost o air conveyance.

6 The surcharges shall be related to the air conveyance dues and shall beuniorm or at least the whole o the territory o each country o destination what-ever the route used; in calculating the air surcharge or a letter-post airmail item,designated operators shall be authorized to take into account the weight o any

orms used by the public which may be attached to the item.

7 The designated operator o origin may allow, or letter-post itemscontaining:7. newspapers and periodicals published in its country, a reduction o not

more than 50% in principle o the tari applicable to the category o itemsused;

7. books and pamphlets, music scores and maps, provided they contain nopublicity matter or advertisement other than that appearing on the coveror the fy leaves, the same reduction as that provided or under 7..

8 Designated operators have the right to restrict the reduction provided orin 7 to newspapers and periodicals which ull the conditions required by internalregulations or transmission at the tari or newspapers. This reduction shall notextend to commercial printed papers such as catalogues, prospectuses, price lists,etc., no matter how regularly they are issued. The same shall apply to advertise-ments printed on sheets annexed to newspapers and periodicals. The reductionshall still be possible, however, in the case o detached advertising inserts to beconsidered as integral parts o the newspaper or periodical.




C.6

9 The designated operator o origin may apply to non-standardized itemscharges dierent rom those applicable to standardized items dened in articleRL 8.

0 The reduction in charges pursuant to 7 shall also apply to items conveyedby air, but no reduction shall be granted on the portion o the charge intended tocover the costs o such conveyance.

Commentary

107.3 DOs may abolish printed papers and small packets, as well as postcards, as separate categories

o letter-post items. They may also partly abolish these categories (e.g. they may abolish printed papers

in general but keep the category or newspapers and periodicals or or books). The option o abolishing

certain letter-post categories may be used by DOs that classiy items according to systems other than the

traditional one, but it may be used even within the ramework o the traditional system. In this case the

letter charges are always applicable, except in cases where the conditions or lower charges are satised.

DOs which have abolished postcards, but not printed papers, as a separate category o letter-post item

must thereore apply the printed-paper rate to such cards or abroad i they satisy the conditions laid

down or printed papers.

107.4 DOs using the classication system based on the speed o treatment o items may collect higher

charges or priority than or non-priority items.

107.5.2 This option raties a practice quite common among DOs providing S.A.L. services. For the deci-

sions taken by DOs in this respect, see List CN 68, part III, D.

107.5.3 When the weight steps adopted or xing combined charges are lower than those laid down in

art RL 05, the guideline charges may be reduced in the same proportion.

107.6 The phrase “or at least the whole o the territory o each country o destination” allows DOs to

orm groups o countries o destination or a uniorm air surcharge and or combined charges.

107.7 The reduction may be allowed also or newspapers and periodicals sent, not as printed papers but

as other categories o item, in particular, priority and non-priority items.

107.8 Advertising inserts (encartées) are regarded as coming under “sheets annexed to newspapers and

periodicals”.

Prot Article RL IVConditions o application o postage charges

Notwithstanding the provisions o article RL 07., Ireland reserves the rightto adopt 5 grammes as a rst weight step in its scale o letter-post charges.

Article RL 08Calculation o surcharges or airmail items

Designated operators shall be authorized to use, or the calculation osurcharges or airmail items, smaller weight steps than those laid down in articleRL 05..

Letter Post – Conv Art 6; RL 07; Prot Art RL IV; RL 08



C.7

Article RL 09Equivalents

Designated operators shall x the equivalents o the postal chargesprescribed in the Convention and the other Acts o the Union and the selling priceo international reply coupons. They shall notiy them to the International Bureauor them to be announced to designated operators. To this end each designatedoperator shall be required to notiy the International Bureau o the average valueo the SDR in the currency o its country.

The average value o the SDR which will be operative rom January eachyear, or the purposes only o the xing o charges, will be determined, to ourplaces o decimals, on the basis o the data published by the IMF over a period oat least months ended on the preceding 30 September.

3 For a currency or which daily exchange rates with the SDR are notpublished by the IMF, the calculation shall be made through the medium o a quotedcurrency.

4 Union member countries whose currency exchange rates in relation to theSDR are not calculated by the IMF or which are not members o that specializedagency shall be requested to declare unilaterally an equivalence between theircurrencies and the SDR.

5 Designated operators shall communicate equivalents or changes o equiva-

lents o postal charges to the International Bureau as soon as possible, giving thedate o their entry into orce.

6 The International Bureau shall publish a compendium showing, or eachmember country, the equivalents o the charges, the average value o the SDR andthe selling price o the international reply coupons mentioned under .

7 Each designated operator shall notiy the International Bureau direct o theequivalent it has adopted or the indemnities prescribed in the event o loss o aregistered item or registered M bag.

Commentary

109.6 This reerence is to the List o Equivalents, updating o which was suspended by decision

CE 9/993.

109.7 This equivalent is published by the IB in the LP Compendium.




C.8

Article 7Exemption rom postal charges

1 Principle1.1 Cases o exemption rom postal charges, as meaning exemption rom

postal prepayment, shall be expressly laid down by the Convention.Nonetheless, the Regulations may provide or both exemption rompostal prepayment and exemption rom payment o transit charges,terminal dues and inward rates or letter-post items and postal parcelsrelating to the postal service sent by member countries, designatedoperators and Restricted Unions. Furthermore, letter-post items andpostal parcels sent by the UPU International Bureau to RestrictedUnions, member countries and designated operators shall be consid-ered to be items relating to the postal service and shall be exemptedrom all postal charges. However, the member country o origin or itsdesignated operator shall have the option o collecting air surchargeson the latter items.

2 Prisoners o war and civilian internees2.1 Letter-post items, postal parcels and postal fnancial services items

addressed to or sent by prisoners o war, either direct or through theofces mentioned in the Regulations o the Convention and o thePostal Payment Services Agreement, shall be exempt rom all postalcharges, with the exception o air surcharges. Belligerents appre-hended and interned in a neutral country shall be classed with pris-

oners o war proper so ar as the application o the oregoing provi-sions is concerned.2.2 The provisions set out under 2.1 shall also apply to letter-post items,

postal parcels and postal fnancial services items originating in othercountries and addressed to or sent by civilian internees as defned by the Geneva Convention o 12 August 1949 relative to the protectiono civilian persons in time o war, either direct or through the ofcesmentioned in the Regulations o the Convention and o the PostalPayment Services Agreement.

2.3 The ofces mentioned in the Regulations o the Convention and o

the Postal Payment Services Agreement shall also enjoy exemptionrom postal charges in respect o letter-post items, postal parcels andpostal fnancial services items which concern the persons reerred tounder 2.1 and 2.2, which they send or receive, either direct or as inter-mediaries.

2.4 Parcels shall be admitted ree o postage up to a weight o 5 kilo-grammes. The weight limit shall be increased to 10 kilogrammes inthe case o parcels the contents o which cannot be split up and oparcels addressed to a camp or the prisoners’ representatives there(“hommes de confance”) or distribution to the prisoners.




C.9

2.5 In the accounting between designated operators, rates shall not beallocated or service parcels and or prisoner-o-war and civilianinternee parcels, apart rom the air conveyance dues applicable to airparcels.

3 Literature or the blind3.1 Literature or the blind shall be exempt rom all postal charges, with

the exception o air surcharges.

Prot Article IIIException to the exemption o literature or the blind rom postal charges

Notwithstanding article 7, Indonesia, Saint Vincent and the Grenadinesand Turkey, which do not concede exemption rom postal charges to literature or

the blind in their internal service, may collect the postage and charges or specialservices which may not, however, exceed those in their internal service.

Notwithstanding article 7, Australia, Austria, Canada, Germany, UnitedKingdom o Great Britain and Northern Ireland, Japan, Switzerland and UnitedStates o America may collect the charges or special services which are appliedto literature or the blind in their internal service.

Article RL 0

Exemption rom postal charges on postal service items

Letter-post items relating to the postal service sent by designated opera-tors or their oces, whether by air, surace or surace airlited (S.A.L.) mail, shallbe exempt rom all postal charges.

Letter-post items relating to the postal service shall be exempt rom allpostal charges, with the exception o air surcharges, i they are:. exchanged between bodies o the Universal Postal Union and bodies o

the Restricted Unions;

. exchanged between bodies o those Unions;.3 sent by such bodies to member countries and/or designated operators ortheir oces.

Commentary

110.2 The IB and the Restricted Unions are not exempt rom payment o surcharges on priority items or

airmail items because it would not be right to ask the DO o their host country to bear the air conveyance

costs alone. In addition, it would not be wise to ask airlines to carry priority items and airmail items relating

to the postal service ree o charge, as these companies might, in turn, ask or exemption rom postal

charges or certain items. Items sent by the IB and the Restricted Unions are exempted rom terminal dues;

see article RL 03.4..

Letter Post – Conv Art 7; Prot Art III; RL 0



C.0

Article RL Application o exemption rom postal charges to bodies concerned with prisonerso war and civilian internees

The ollowing shall enjoy exemption rom postal charges within the meaningo article 7. o the Convention:. the Inormation Bureaux provided or in article o the Geneva Conven-

tion o August 949 relative to the treatment o prisoners o war;. the Central Prisoner-o-War Inormation Agency provided or in article 3

o the same Convention;.3 the Inormation Bureaux provided or in article 36 o the Geneva Conven-

tion o August 949 relative to the protection o civilian persons in timeo war;

.4 the Central Inormation Agency provided or in article 40 o the latterConvention.

Article RL Marking o items sent ree o postal charges

Items exempt rom postal charges shall bear, on the address side in the topright-hand corner, the ollowing indications, which may be ollowed by a transla-tion:. “Service des postes” (Postal service) or a similar indication or the items

mentioned in article 7. o the Convention and article RL 0;

. “Service des prisonniers de guerre” (Prisoners-o-war service) or “Servicedes internés civils” (Civilian internees service) or the items mentioned inarticle 7. o the Convention and article RL and the orms relating tothem;

.3 “Cécogrammes” (Literature or the blind) or the items mentioned in article7.3 o the Convention.

Letter Post – Conv Art 7; RL and



C.

Article 8Postage stamps

1 The term “postage stamp” shall be protected under the presentConvention and shall be reserved exclusively or stamps which comply withthe conditions o this article and o the Regulations.

2 Postage stamps:2.1 shall be issued and put into circulation solely under the authority o

the member country or territory, in conormity with the Acts o theUnion;

2.2 are a maniestation o sovereignty and constitute proo o prepaymento the postage corresponding to their intrinsic value when afxed topostal items, in conormity with the Acts o the Union;

2.3 must be in circulation, or postal prepayment or or philatelic purposes,in the member country or territory o issue, according to its nationallegislation;

2.4 must be accessible to all citizens within the member country or terri-tory o issue.

3 Postage stamps comprise:3.1 the name o the member country or territory o issue, in roman

letters1;3.2 the ace value, expressed:3.2.1 in principle, in the ofcial currency o the country or territory o issue,

or as a letter or symbol;3.2.2 through other identiying characteristics.

4 Emblems o state, ofcial control marks and logos o intergovernmentalorganizations eaturing on postage stamps shall be protected within themeaning o the Paris Convention or the Protection o Industrial Property.

5 The subjects and designs o postage stamps shall:5.1 be in keeping with the spirit o the Preamble to the UPU Constitution

and with decisions taken by the Union’s bodies;

5.2 be closely linked to the cultural identity o the member country orterritory, or contribute to the dissemination o culture or to main-taining peace;

5.3 have, when commemorating leading fgures or events not native tothe member country or territory, a close bearing on the country orterritory in question;

5.4 be devoid o political character or o any topic o an oensive naturein respect o a person or a country;

5.5 be o major signifcance to the member country or territory.

An exception shall be granted to Great Britain, the country which invented the postage stamp.




C.

6 Postal prepayment impressions, ranking machine impressions andimpressions made by a printing press or another printing or stamping processin accordance with the UPU Acts may be used only with the authorization othe member country or territory.

Commentary

8 The 4th UPU Congress (Geneva, 008) decided to include the ollowing optional points concerningpostage stamp illustrations in the orm o a commentary in the Letter Post Regulations:

Postage stamps may contain:

– the ocial emblem o the member country or territory o issue;

– the word “Postes” (Postage) in roman or other letters;

– an expiry date;

– the year o issue;

– in the case o a personalized stamp, an image or portrait o a living person;

– in the case o a personalized stamp, the logo or emblem o a private company;

– any mark allowing digital reading o the stamp or commercial or postal routeing purposes;

– the name o the artist;

– the name o the printer.

As the subject o intellectual property rights, postage stamps may also contain:

– copyright, by including the copyright sign ©, indicating ownership o the copyright and mentioning

the year o issue;

– a mark registered in the territory o the issuing member country or territory, by including the registered

trademark symbol ® ater the mark.

The sale o or trade in postage stamps is a purely internal matter. Each State shall make provision or it in

the light o its own position in this matter (decision C 6/Paris 947).

8.2 This provision sanctions the principle that DOs only are competent to issue stamps denoting payment

o postage. DOs mean both those o UPU member countries and territories and those o countries which

are not members, as well as the United Nations Postal Administration.

8.3 DOs are totally ree to choose the colour o their postage stamps.

The text o this para allows the production o postage stamps without indication o postage value.

8.5 With regard to the subjects o postage stamps:

– the 979 Rio de Janeiro Congress adopted recommendation C 85 recommending that “any postal

administration wishing to reproduce in one o its issues a postage stamp already issued by another

administration should obtain the consent o the latter beorehand”;

– the 984 Hamburg Congress adopted recommendation C 7 recommending that “postal administra-

tions, in choosing themes or their issues o postage stamps, should:

– make every attempt to avoid topics or designs o an oensive nature in respect o a person or a

country;

– choose themes calculated to contribute to the dissemination o culture, the strengthening o

bonds o riendship among peoples and the establishment and maintenance o peace in the

world”;– the 989 Washington Congress, by recommendation C 80, recommended that DOs observe the

procedures described in the philatelic code o ethics or the use o member countries, annexed to

that recommendation, when issuing and providing postage stamps and postal items or philatelic

purposes. The philatelic code o ethics has been revised by each Congress, most recently by the 4th

Congress (Geneva) (recommendation C 6/008).




C.3

Article RL 3Postage stamps. Notication o issues and exchange between designated opera-tors

Each new issue o postage stamps shall be notied by the designatedoperator concerned to all other designated operators, with the necessary inorma-tion, through the intermediary o the International Bureau.

Designated operators shall exchange, through the intermediary o the Inter-national Bureau, one set o each o their new issues o postage stamps and shallsend 5 sets to the International Bureau. This represents a total o 35 stamps tobe dispatched or each new issue.

Commentary

113.1 Notication o postage stamp issues and exchange is made in the “Postage stamps – Inormation

and distribution” bulletin published by the IB.

Article RL 4Prepayment. Methods o denoting prepayment

Principle. As a general rule, items shall be ully prepaid by the sender.

Methods o denoting prepayment. Prepayment shall be denoted by means o any one o the ollowing

methods:.. postage stamps printed on or axed to the items and valid in the member

country o origin;.. postal prepayment impressions valid in the member country o origin and

dispensed by automatic vending machines installed by designated opera-tors o origin;

..3 impressions o ocially approved ranking machines valid in the countryo origin, operating under the direct supervision o the designated operatoro origin;

..4 impressions made by a printing press or other printing or stamping process

when such a system is authorized by the regulations o the designatedoperator o origin.

. Items may also be provided with an indication that ull postage has beenprepaid, or example, “Taxe perçue” (“Postage paid”). This indication shallappear in the top right-hand part o the address side and be authenticatedby a date-stamp impression o the oce o origin. In the case o unpaidor underpaid items, the impression o the oce which prepaid the item ormade up the postage on it shall be applied opposite this indication.

Letter Post – Conv Art 8; RL 3 and 4



C.4

Article RL 5Characteristics o postage stamps and postal prepayment or ranking impres-sions

Postage stamps and postal prepayment impressions. Postage stamps and postal prepayment impressions may be o any shape

provided that, in principle, their vertical or horizontal dimensions are notless than 5 mm nor more than 50 mm.

. They may be distinctively marked with punched perorations or embossedimpressions produced by means o an embossing stamp, subject to theconditions laid down by the designated operator which has issued them,provided that those processes do not interere with the clarity o the partic-ulars prescribed in article 8 o the Convention.

.3 Commemorative or charity postage stamps may bear an indication o theyear o issue in arabic numerals. Similarly, they may bear an inscription in

any language to indicate the occasion or which they are issued. When asupplementary charge is payable in addition to their postage value, theyshall be so designed as to leave no doubt about that value.

Franking machine impressions. Designated operators may use themselves or authorize the use o postal

ranking machines reproducing on items the name o the member countryo origin and the postage value, as well as the name o the place o originand the date o posting. However, the last two items o inormation shallnot be compulsory. For ranking machines used by designated opera-

tors themselves, the postage value may be replaced by an indication thatpostage has been prepaid, or example in the orm: “Taxe perçue” (Chargecollected).

. Impressions produced by postal ranking machines shall, in principle, bebright red. However, designated operators may permit that the impres-sions produced by ranking machines may be made in a colour other thanbright red. The impressions o any publicity slogans used with the rankingmachines may also be produced in a colour other than red.

.3 The names o the member country and place o origin shall be given inroman letters, which may be supplemented by the same inormation in

other letters. The postage value shall be shown in arabic gures.

3 Franking impressions3. Franking impressions obtained rom a printing press or by another printing

or stamping process shall bear the name o the member country o originand, i appropriate, o the oce o posting in roman letters, which maybe supplemented by the same inormation in other letters. They shall alsobear an indication that postage has been prepaid, or example in the orm“Taxe perçue” (Charge collected). In every case, the phrase adopted shallbe shown in bold letters in a space the area o which shall not be less than

300 mm

. The date-stamp, i used, shall not appear in this space.




C.5

3. Franking impressions obtained rom an electronic printing process may beapplied above the address eld, separated rom it by a vertical distanceo between .5 and 5 mm, regardless o the location o the address. Suchranking impressions may be applied directly on the envelope or insidethe envelope window. In the latter case, the printing and positioning othe item inside the envelope shall be constrained such that no part o theranking impression is closer than 5 mm to the edge o the window. Theprovisions o paragraph 3. shall apply to this type o impression. Wherethe ranking impression incorporates or is supported by data encoded in atwo-dimensional symbol, this shall comply with UPU standard S8.

Commentary

115.1.1 The words “in principle” were inserted in order not to impose constraints on DOs with regard to

the dimensions o postage stamps. The dimensions indicated, however, are intended as guidelines.

115.2.2 Bright red is also recommended or postal ranking impressions or stamps used by post oces

or indicating that postage has been ully paid, e.g. “Taxe perçue”.

115.3.2 Examples o ranking impressions obtained rom an electronic printing process:

Example – Without S8-compliant d symbol

UPU International Bureau

Weltpoststrasse 4

3000 BERNE 15

SWITZERLAND

A-PRIORITY 50000019

CH – 1234

Mustertal

P.P.

Address block

At least 2.5 mm clear space;not more than 5 mm

Envelope window edge

Franking impression and adress block left-aligned to within ± 2 mm

Area at least 300 m2

Address zone limit – no part of theaddress or franking impression may beless than 5 mm from the window edge




C.6

Example – With S8-compliant d symbol printed to the let o the address

Example 3 – With S8-compliant d symbol printed above the address

N.B.: S8 allows d symbols to be printed in other positions (e.g. to the right o the address), but this is

not recommended.

Article RL 6Suspected raudulent use o postage stamps or postal prepayment or rankingimpressions

Subject to national criminal or criminal action provisions, the ollowing proce-dure shall be observed in case o suspicion o an intentional violation concerningmeans o postal prepayment.. When, in outgoing mail, an intentional violation concerning means o

postal prepayment is suspected and the sender is not known, the stamp

or impression shall not be tampered with in any way. The item, accom-panied by an advice, shall be sent to the delivery oce in an ocially


Weltpoststrasse 4

3000 BERNE 15

SWITZERLAND

A-PRIORITY 50000019

CH – 1234

MustertalP.P.

Address block


Franking impression and 2d symbol left-aligned to within ± 2 mm

Area at least 300 mm2

Clear space not less than 2 mmnor more than 5 mm

A-PRIORITY 50000019

CH – 1234

MustertalP.P.

Address block


Left-aligned ± 2 mm

Area at least 300 mm2


Weltpoststrasse 4

3000 BERNE 15

SWITZERLAND




C.7

registered envelope. A copy o the advice shall be orwarded, or inorma-tion, to the designated operators o the member countries o origin and odestination. Any designated operator may ask, through notication o theInternational Bureau, or these advices concerning its service to be sent toits central administration or to a specially appointed oce.

. The addressee shall be invited to see the evidence. The item shall bedelivered to him only i he pays the charge due, discloses the name andaddress o the sender and places at the disposal o the postal service, ateracquainting himsel with the contents, the subject o the suspected viola-tion. This may be the entire item, i it is inseparable rom the corpus delicti,or the part o the item (envelope, wrapper, portion o letter, etc.) whichcontains the address and the impression or stamp reported as suspect.The result o the interview shall be set down in an ocial report signed bythe postal ocial and by the addressee. I the addressee reuses, this shallbe recorded on the document.

The ocial report shall be sent with the supporting papers, ocially regis-tered, to the designated operator o the member country o origin, which shall takeaction according to its legislation.

3 Designated operators whose legislation does not permit the procedureprovided or in . and . shall inorm the International Bureau to that eect sothat the other designated operators may be notied.

Commentary

116.3 This inormation is published in the Letter Post Compendium.

Article RL 7 Application o the date-stamp

The imprint o a date-stamp showing, in roman letters, the name o theoce responsible or cancelling and the date o that operation shall be applied tothe address side o items. Equivalent particulars in the characters o the countryo origin may be added.

The application o the date-stamp shall not be compulsory:. or items ranked by means o impressions o postal ranking machines i

the name o the place o origin and the date o posting appear on theseimpressions;

. or items ranked by means o impressions obtained by a printing press orby any other printing or stamping process;

.3 or unregistered reduced-rate items, provided that the place o origin isshown on these items;

.4 or letter-post items relating to the postal service as listed in article 7. othe Convention and article RL 0.

3 All postage stamps valid or prepayment shall be cancelled.




C.8

4 Unless designated operators have prescribed cancellation by means oa special stamp impression, postage stamps let uncancelled through error oromission in the service o origin shall be cancelled by the oce which detects theirregularity, using one o the ollowing means:4. with a thick line in ink or indelible pencil;4. using the edge o the date-stamp in such a way that the name o the post

oce is not identiable.

5 Missent items, except or unregistered reduced rate items, shall beimpressed with the date-stamp o the oce which they have reached in error.This shall apply to both stationary oces, and, as ar as possible, travelling postoces. The impression shall be made on the back o priority items in envelopesand letters and on the ront o postcards.

Commentary

117.1 The 964 Vienna Congress expressed the ormal opinion that the date-stamp imprint should show

the date o posting in arabic numerals (ormal opinion C 7).

Article RL 8Unpaid or underpaid items

The designated operator o origin may return unpaid or underpaid items tothe sender or the latter to make up the postage himsel. The senders o unpaidor underpaid items shall be identied by any methods provided or in the membercountry o origin’s internal regulations, including those applicable to undeliverable

items.

The designated operator o origin may also itsel undertake to prepayunpaid letter-post items or make up the postage on underpaid items and collectthe missing amount rom the sender. In this case, it shall be authorized to alsocollect a guideline handling charge o 0.33 SDR.

3 I the designated operator o origin does not apply any o the optionsprovided or in and or i the postage cannot be made up by the sender, unpaidor underpaid priority items, letters and postcards shall still be orwarded to the

country o destination. Other unpaid or underpaid items may also be orwarded.

4 Notwithstanding the provisions o paragraph 3, the designated operator oorigin shall not be obliged to orward to the countries o destination the ollowingcategories o items when they have been posted in posting boxes or other instal-lations o the designated operator:4. unpaid or underpaid items on which the sender is not indicated or whose

sender cannot be identied;4. unpaid postcards bearing labels or marks purporting to certiy that postage

has been paid.




C.9

5 Notwithstanding the provisions o paragraph 9, the designated operatoro origin shall not be obliged to orward to the countries o destination unpaidpostcards bearing labels or marks purporting to certiy that postage has been paidwhen such postcards have been posted in posting boxes or other installations othe designated operator.

6 The designated operator o origin shall lay down the criteria or orwardingunpaid or underpaid items to the country o destination. Nevertheless, designatedoperators shall, as a general rule, dispatch by the quickest method (air or surace)items marked by the sender to be sent as priority items or airmail items.

7 A designated operator o origin which wants missing postage to be collectedrom the addressee shall ollow the procedure described in 8 and 0. Unpaid orunderpaid items submitted to this procedure shall be liable to a special charge,payable by the addressee or, in the case o returned items, by the sender, calcula-

tion o which is dened in .

8 Beore being orwarded to the country o destination, unpaid or underpaiditems shall be marked with the T stamp (postage due) in the middle o the upperpart o the ront. Beside the impression o this stamp the designated operator oorigin shall write very legibly in the currency o its country the amount o the under-payment and, under a raction line, that o its minimum unreduced charge valid orthe rst weight step or priority items or letters dispatched abroad.

9 The designated operator o origin shall be responsible or checking that

international mail items posted in its country are correctly prepaid. On arrival in thecountry o destination, every item not bearing the T stamp impression in accord-ance with the provisions under 8 shall be considered to be duly prepaid and treatedaccordingly.

0 When a designated operator o rst destination wants missing postage tobe collected rom the addressee (reorwarded items) or rom the sender (returneditems), the task o applying the T stamp and giving the amounts in the orm oa raction shall be the responsibility o this designated operator. The same shallapply in the case o items originating in countries which apply reduced charges in

the service with the reorwarding designated operator. In such a case, the ractionshall be established according to the charges laid down in these Regulations andvalid in the country o origin o the item.

The delivering designated operator which wants to collect missing postageshall mark the item with the charge to be collected. It shall determine this charge bymultiplying the raction resulting rom the data mentioned under 8 by the amount,in its national currency, o the charge applied in the international service to the rstweight step or priority items or letters dispatched abroad. To this charge, it shalladd the handling charge prescribed under . The delivering designated operator

may, i it so wishes, collect only the handling charge.




C.0

I the raction laid down under 8 has not been shown beside the T stampby the designated operator o origin or the reorwarding designated operator inthe case o non-delivery, the designated operator o destination may deliver theunderpaid item without collecting a charge.

3 Postage stamps and postal ranking impressions not valid or prepaymento postage shall not be taken into account. In that case, the gure nought (0) shallbe placed beside such postage stamps or impressions, which shall be markedaround in pencil.

4 Registered items and insured items shall be regarded on arrival as dulyprepaid.

Commentary

118.6 DOs o origin decide on their own policy regarding transmission o items which it is not possible

to have regularized by the senders. They may decide to send priority items, surcharged airmail items and

surcharged S.A.L. items as priority mail, by air or as S.A.L., respectively, i the charges paid represent

at least the dierence between the charge or a priority item and the charge or a non-priority item or,

as appropriate, the surcharge or the dierence between the charge or an airmail or S.A.L. item and the

charge or a surace item. They may also decide to send these items by priority means or by air when

the charges paid represent at least 75% o the surcharge or 50% o the combined charge. In this case,

below these limits, the items are orwarded by means o transport normally used or non-priority items or

unsurcharged items.

118.8 Where an express item has been treated as such despite underpayment o postage, the charge o

the amount o the decient postage applies not only to the transport charge properly speaking but also to

the special express charge.

118.10 In relations between countries which apply reduced charges, it is the UPU system charge which

has to be levied and not the reduced charge.

118.14 The oce o origin is responsible or the prepayment o registered items and insured items; there-

ore no charge is to be collected or unpaid or underpaid postage.

Article RL 9Prepayment and stamping o items posted on board ship

Items posted on board ship at the two terminal points o the voyage or atany intermediate port o call shall be prepaid by means o postage stamps andaccording to the rates o the country in whose waters the ship is lying.

I the items are posted on board on the high seas, they may be prepaid, inthe absence o special agreement between the designated operators concerned,by means o the postage stamps and according to the rates o the country to whichthe ship appertains or is under contract. Items prepaid in this way must be handedover to the post oce at the port o call as soon as possible ater the arrival o theship.

3 The stamping o items posted on ships shall be the responsibility o thepostal ocial or the ocer on board charged with the duty, or, ailing those, o the




C.

post oce at the port o call at which these items are handed over. In that case,the oce shall impress the correspondence with its date-stamp and add the word“Navire”, “Paquebot” or any other similar note.

Commentary

119.2 An application o maritime practice according to which any ship on the high seas is “part o the

territory” o the country whose fag it fies.

The country issuing the postage stamps is considered as the country o origin, even when the stamps,

having been axed on the high seas, are cancelled at the next port with the date-stamp o another

country.




D.


Section D

Basic services

Article 12Basic services

1 Member countries shall ensure that their designated operators accept,handle, convey and deliver letter-post items.

2 Letter-post items are:2.1 priority items and non-priority items, up to 2 kilogrammes;2.2 letters, postcards, printed papers and small packets, up to 2 kilo-

grammes;

2.3 literature or the blind, up to 7 kilogrammes;2.4 special bags containing newspapers, periodicals, books and similar

printed documentation or the same addressee at the same addresscalled “M bags”, up to 30 kilogrammes.

3 Letter-post items shall be classifed on the basis either o the speedo treatment o the items or o the contents o the items in accordance withthe Letter Post Regulations.

4 Higher weight limits than those indicated in paragraph 2 apply option-

ally or certain letter-post item categories under the conditions specifed inthe Letter Post Regulations.

5 Subject to paragraph 8, member countries shall also ensure that theirdesignated operators accept, handle, convey and deliver postal parcels upto 20 kilogrammes, either as laid down in the Convention, or, in the case ooutward parcels and ater bilateral agreement, by any other means which ismore advantageous to their customers.

6 Weight limits higher than 20 kilogrammes apply optionally or certain

parcel-post categories under the conditions specifed in the Parcel PostRegulations.

7 Any member country whose designated operator does not undertakethe conveyance o parcels may arrange or the provisions o the Conventionto be implemented by transport companies. It may, at the same time, limitthis service to parcels originating in or addressed to places served by thesecompanies.

8 Notwithstanding paragraph 5, member countries which, prior to1 January 2001 were not parties to the Postal Parcels Agreement shall notbe obliged to provide the postal parcels service.



D.2

Letter Post – Conv Art 2; Prot Art IV; RL 20

Commentary

12.2 All DOs must, as DOs o destination and o transit, handle the categories o letter post listed in this

art.

Prot Article IV

Basic services

Notwithstanding the provisions o article 2, Australia does not agree tothe extension o basic services to include postal parcels.

2 The provisions o article 2.2.4 shall not apply to Great Britain, whosenational legislation requires a lower weight limit. Health and saety legislation inGreat Britain limits the weight o mail bags to 20 kilogrammes.

3 Notwithstanding article 2.2.4, Kazakhstan and Uzbekistan shall be

authorized to limit to 20 kilogrammes the maximum weight o inward and outwardM bags.

Article RL 20Basic services

Every designated operator shall be ree to choose the system based onthe speed o treatment o items or based on the contents o items that it appliesto its outward trac.

2 In the classication system based on the speed o treatment o items, thelatter are divided into:2. priority items, i.e. items conveyed by the quickest route (air or surace)

with priority;2.2 non-priority items, i.e. items or which the sender has chosen a lower rate,

implying a longer delivery time.

3 In the classication system based on contents:3. items conveyed by air with priority shall be called “airmail items”;

3.2 surace items conveyed by air with reduced priority shall be called “S.A.L.items”.

4 Every designated operator may admit priority items and airmail itemsconsisting o a sheet o paper suitably olded and gummed on all sides. Suchitems shall be called “aerogrammes”. “Aerogrammes” shall be considered as beingsimilar to airmail letters in the classication system based on contents.

5 Mail consisting o items posted in bulk by the same sender and receivedin the same dispatch or in separate dispatches, in accordance with the conditions

specied in article RL 24.8, shall be called “bulk mail”.



D.3Update 1 – July 2010

Letter Post – Conv Art 12; RL 120 and 121; Prot Art RL I

Commentary

120.3.2 The S.A.L. service is provided in certain relations only. See List CN 68, part III, D.

Article RL 121Particulars relating to limits o weight

1 Priority and non-priority items may weigh up to 5 kilogrammes:1.1 In relations between designated operators where both admit such items

rom their customers.1.2 For items containing books and pamphlets, the designated operator o

origin having the option o admitting such items.

2 In the system based on contents:2.1 Letters and small packets may weigh up to 5 kilogrammes in relations

between designated operators where both admit such items rom their

customers.2.2 Printed papers may weigh up to 5 kilogrammes, the designated operator

o origin having the option o admitting such items.

2 The limit o weight o items containing books or pamphlets may be raisedto 10 kilogrammes by agreement between the designated operators concerned.

3 The items sent on postal service as mentioned in article 7.1 o the Conven-tion and article RL 110 shall not be subject to the limits o weight laid down inarticle 12 o the Convention and 1 and 2 above. However, they shall not exceed

the maximum weight o 30 kilogrammes per bag.

4 Designated operators may apply to letter-post items posted in their countriesthe maximum limit o weight laid down or articles o the same kind in their internalservice provided that such items do not exceed the limit o weight mentioned inarticle 12 o the Convention and 1 and 2 above.

Commentary

121.4 This provision is designed to enable national and international tari structures to be brought into

line with one another as ar as possible.

Prot Article RL IPrinted papers. Maximum weight

1 Notwithstanding article RL 121.1.2, Canada and Ireland shall be author-ized to limit to 2 kilogrammes the maximum weight o inward and outward printedpapers.



D.4

Article RL 122Limits o size

1 The limits o size o items other than postcards and aerogrammes are givenbelow:1.1 maxima: length, width and depth combined: 900 mm, but the greatest

dimension may not exceed 600 mm, with a tolerance o 2 mm; in roll orm:length plus twice the diameter: 1,040 mm, but the greatest dimension maynot exceed 900 mm, with a tolerance o 2 mm;

1.2 minima: to have a surace measuring not less than 90 x 140 mm, with atolerance o 2 mm; in roll orm: length plus twice the diameter: 170 mm:but the greatest dimension may not be less than 100 mm.

2 The limits o size o postcards shall be as ollows:2.1 maxima: 120 x 235 mm, with a tolerance o 2 mm, provided they are suf-

ciently sti to withstand processing without difculties;2.2 minima: 90 x 140 mm, with a tolerance o 2 mm. The length shall be atleast equal to the width multiplied by √2 (approximate value 1.4).

3 The limits o size o aerogrammes shall be as ollows:3.1 maxima: 110 x 220 mm, with a tolerance o 2 mm;3.2 minima: 90 x 140 mm, with a tolerance o 2 mm. The length shall be at

least equal to the width multiplied by √2 (approximate value 1.4).

4 The limits o size in this article shall not apply to postal service items as

mentioned in article 7.1 o the Convention and article RL 110.

Article RL 123Conditions o acceptance o items. Make-up. Packing

1 Items shall be made up securely and in such a way that there is no risk oother items getting trapped in them. The packing shall be adapted to the shape andnature o the item and the conditions o transport. In the case o letters and smallpackets, it must ensure the integrity o the contents during transport. Every item

shall be made up in such a way as not to aect the health o ofcials. The make-up shall prevent any danger i the item contains articles o a kind likely to injureofcials called upon to handle it or soil or damage other items or postal equipment.Metal asteners used or closing items shall not have sharp edges, nor shall theyhamper the execution o the postal service.1.1 Designated operators may agree to exchange bulk items, which have

not been wrapped or packed. The dispatching designated operator andthe designated operator o destination shall set by mutual agreement theconditions o posting o such items.

2 The UPU Id-tag, as defned in Standard S18 in the Technical StandardsManual, may be applied to letter-post items to acilitate mail processing in bothorigin and destination countries and to support the exchange o processing inor-




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mation between the designated operators involved. The Id-tag shall be applied,under the authority o the designated operator, in accordance with the specica-tions adopted by the Postal Operations Council and the provisions o StandardsS8 and S9 in the UPU Technical Standards Manual. To maximize the readabilityo the Id-tag, designated operators:2. may encode inormation in area R, as dened in Standard S9, only in

accordance with the technical provisions o Standards S8 and S9;2.2 are encouraged to advise against using area R or purposes which

might interere with, or be interered with by, its intended use or Id-tagencoding.

3 Designated operators shall strongly recommend that their customers complywith the ollowing rules:3. The right-hand hal at least o the address side shall be reserved or the

address o the addressee and or postage stamps, ranking marks and

impressions or indications in lieu thereo. The latter shall be applied, as aras possible, in the top right-hand corner. It shall be up to the designatedoperator o origin to treat items whose payment does not conorm to thiscondition according to its internal legislation.

3.2 The addressee’s address shall be written on the item lengthwise and, ithe item is an envelope, on the plain side which is not provided with theclosing fap. For items exceeding the size limits or standardized items asdened in article RL 28, the address may be written parallel to the widtho the item.

3.3 The addressee’s address shall be worded in a precise and complete

manner. It shall be written very legibly in roman letters and arabicnumerals. I other letters and numerals are used in the country o desti-nation, it shall be recommended that the address be given also in theseletters and numerals. The name o the place o destination and the nameo the country o destination shall be written in capital letters together withthe correct postcode number or delivery zone number or post oce boxnumber, i any. The name o the country o destination shall be writtenpreerably in the language o the country o origin. To avoid any dicultyin the countries o transit, it is desirable or the name o the country odestination to be added in an internationally known language. Designated

operators may recommend that, on items addressed to countries wherethe recommended position o the postcode is in ront o the name o thelocation o destination, the postcode should be preceded by the EN ISO366– Alpha 2 country code ollowed by a hyphen. This shall in no waydetract rom the requirement or the name o the destination country to beprinted in ull.

3.4 The envelope paper shall be made o a material that can be processedmechanically.

3.5 In order to acilitate automatic reading, the addressee’s address shall bewritten in compact orm, without leaving a space between the letters o

the words and without a blank line between the line containing the place odestination and the other elements o the address. The place and countryo destination and the postcode number, i any, shall not be underlined.




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Example: Monsieur

PierreNoir

RueduMidi26

1009PULLY

SWITZERLAND

3.6 The name and address o the sender shall be shown on the item withthe postcode number or delivery zone number, i any. When they appearon the address side o the envelope, these indications shall be placed inthe top let-hand corner and should be suciently separated rom theaddressee’s address to avoid any misunderstanding.

3.7 The addresses o the sender and the addressee shall be shown in anappropriate manner inside the item and as ar as possible on the contents.This applies particularly to unsealed items.

3.8 Customers posting items in bulk o the same shape and weight may be

requested to bundle them by postcode or delivery zone number so thatthey can be processed as speedily as possible in the country o destina-tion. The designated operator o destination may request this degree osortation subject to agreement by the designated operator o origin.

4 Except as otherwise provided in these Regulations, service instructions andlabels shall be placed on the address side o the item. They shall be positionedin so ar as possible in the top let-hand corner, beneath the sender’s name andaddress where these are given. The service instructions shall be written in French orin some other language generally known in the country o destination. A translation

o the instructions in the language o the country o origin may also be given.

Example:

Sender’s address

Service instructions

Postage stamps, franking marksor impressions

Addressee’s address




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5 Non-postal stamps and charity or other labels as well as designs, likely tobe mistaken or postage stamps or service labels, may not be axed to or printedon the address side. This shall also apply to stamp impressions which could bemistaken or ranking impressions.

6 In all cases in which the item is under wrapper, the addressee’s addressshall be written on the latter.

7 Envelopes whose edges are provided with coloured bars shall be reservedexclusively or airmail items.

8 The address o items sent poste restante shall show the name o theaddressee, the town, the country o destination and, i possible, the post oce atwhich the item is to be collected. The indication “Poste restante” shall be writtenin bold letters on the address side. The use o initials, gures, orenames only, cti-

tious names or code marks o any kind shall not be permitted or these items.

Example: Mademoiselle

LouiseBertholet

Posterestante

1211GENEVA13

SWITZERLAND

9 On printed papers, the addressee’s name may, exceptionally, be ollowedby the indication «or occupant», in French or a language accepted by the country

o destination.

Example: Monsieur

PierreSansonnens

Oroccupant

RuePinet10

1001LAUSANNE

SWITZERLAND

0 The envelope or wrapping may bear only one sender’s address, and one

addressee’s address. In the case o bulk postings, the sender’s address must bevisible on the outside o the item and located in the country o posting o the item.

No manner o item shall be admitted o which the whole or part o theaddress side has been marked o into several divisions intended to provide orsuccessive addresses.

Commentary

123.1 The Hamburg Congress invited DOs to inorm users employing the packs sold by postal services

o the need to use appropriate interior packing as well and to make sure that the outside wrapping is prop-

erly closed so that the items concerned can be processed and conveyed satisactorily (recommendation

C 20/Hamburg 984).

123.3.1 The application o postage stamps or ranking impressions on the address side is obligatory or

all categories o items.




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Postage stamps stuck on in such a way that they overlap on to both sides o an item are considered null

and void.

123.3.3 DOs are recommended to inorm the IB what address presentation they want and what post-

code system they have adopted.

123.8 The name o the town o destination should be mentioned since poste restante is generally provided

by only one post oce – the main oce – even in big cities which have several delivery oces.

123.9 This provision is designed to permit the address o a printed item to be written so that delivery is

made to the occupier o the premises when the addressee given in the address has moved. This practice

is aimed specically at printed advertising items.

Article RL 24Special provisions applicable to each category o items

Priority/non-priority items and letters

. Subject to the provisions relating to standardized items and the packing oitems, no conditions shall be laid down or the orm or closing o priority/ non-priority items or or letters. However, such items in envelopes mustbe rectangular to ensure that they do not cause diculties during theirhandling. Such items with the consistency, but not the shape, o post-cards shall also be placed in rectangular envelopes. The envelopes shouldbe o light colour. It is recommended that the word “Priority” or “Letter”be added to the address side o items which, because o their volume ormake-up, might be conused with items prepaid at a reduced rate.

2 Aerogrammes2. Aerogrammes must be rectangular and be so made that they do not

hamper the handling o the mail.2.2 The ront o the aerogramme shall be reserved or the address, the prepay-

ment and service notes or labels. It shall bear the printed indication “Aero-gramme” and may also bear an equivalent indication in the language othe country o origin. An aerogramme shall not contain any enclosure. Itmay be registered i the regulations o the country o origin so permit.

2.3 Each member country or designated operator shall x, within the limitsdened in article RL 22.3, the conditions o issue, manuacture and saleo aerogrammes.

3 Postcards3. Postcards shall be rectangular and be made o cardboard or o paper sti

enough not to make mail handling dicult. They shall not have projectingor raised relie parts and shall comply with the conditions laid down by themember country or designated operator o origin.

3.2 Postcards shall bear on the ront the heading “Carte postale” (Postcard)in French or its equivalent in another language. This heading shall not becompulsory or picture postcards.

3.3 Postcards shall be sent unenclosed, that is to say without wrapper orenvelope.




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3.4 The right-hand hal at least o the ront shall be reserved or the address othe addressee, or prepayment and or service instructions or labels. Thesender may make use o the back and o the let-hand hal o the ront.

3.5 Postcards not complying with the regulations or that category shall betreated as letters, except when the irregularity derives only rom showingthe prepayment on the back. Such cards shall be regarded as unpaid andtreated accordingly.

4 Printed papers4. Reproductions on paper, cardboard or other materials commonly used in

printing produced in several identical copies by means o a process author-ized by the member country or designated operator o origin may be sentas printed papers. Printed papers which do not comply with this denitionmay also be admitted in the international service i they are admitted in theinternal service o the country o origin.

4.2 Printed papers shall bear in bold letters on the address side, in so aras possible in the top let-hand corner, beneath the sender’s name andaddress where these are given, the expression “Imprimé” or “Imprimé àtaxe réduite” as appropriate or their equivalents in a language known inthe country o destination. These markings shall constitute indication thatthe items contain only printed papers.

4.3 Printed papers satisying both the general conditions applicable to printedpapers and those applicable to postcards shall be admitted unenclosed atthe printed paper rate, even i they bear the title “Carte postale” (Postcard)or the equivalent o this title in any language.

4.4 Several printed papers may be sent together in a single item provided thatthey do not bear the names and addresses o dierent addressees. Desig-nated operators o origin may limit printed papers sent in this way to thosestemming rom a single sender.

4.5 It shall be permitted to enclose with all printed papers a card, envelope orwrapper bearing the printed address o the sender o the item or his agentin the country o posting or destination o the original item; the enclosuremay be prepaid or return by means o postage stamps or postal prepay-ment impressions o the country o destination o the original item.

4.6 The designated operator o origin may authorize annotations or enclosures

on the basis o its internal legislation.4.7 Printed papers shall be made up in such a way that their contents are su-ciently protected while permitting quick and easy verication. The condi-tions shall be determined by the member country or designated operatoro origin.

4.8 Designated operators may authorize the closing o bulk-posted printedpapers, issuing or that purpose a permit to users who make a request orone. In such cases, the number o the permit shall be shown below the indi-cation “Imprimé” (Printed papers) or “Imprimé à taxe réduite” (Reduced-rate printed papers).

4.9 Alternatively, designated operators o origin shall be allowed to permit theclosing o all printed papers without authorization i in their internal serviceno special conditions o closing are required.




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4.0 Printed papers may be inserted in closed plastic wrapping, either trans-parent or opaque, on the conditions laid down by the member country ordesignated operator o origin.

4. Sealed printed papers may be opened or verication o their contents.

5 Literature or the blind5. Letters bearing writing used by the blind, posted unsealed, and plates

bearing the characters o writing used by the blind may be sent as litera-ture or the blind. The same shall apply to sound recordings and to thespecial paper intended solely or the use o the blind, provided that theyare sent by or addressed to an ocially recognized institute or the blind.

5.2 Designated operators o origin shall have the option o admitting as litera-ture or the blind sound recordings sent by a blind person or addressed toa blind person i this option exists in their internal service.

5.3 Designated operators o origin shall be allowed to admit as literature or

the blind items admissible as such in their internal service.5.4 Literature or the blind shall be made up in such a way that its contents aresuciently protected while permitting quick and easy verication.

5.5 The designated operators shall recommend that their customers urnishtheir literature or the blind, on the side which bears the addressee’saddress, with a white label with the ollowing symbol:

6 Small packets6. Small packets shall bear in bold letters on the address side, in so ar as

possible in the top let-hand corner, i applicable beneath the sender’s

name and address, the expression “petit paquet” (small packet) or itsequivalent in a language known in the country o destination. Indication othe sender’s address on the outside o the item shall be obligatory.

(Dimensions 52 x 65 mm)

Fond blanc

Symbole en noiret blanc

(Size 52 x 65 mm)

White background

Black and white symbol




D.11Update 1 – July 2010

6.2 It shall also be permitted to enclose therein any other document having thecharacter o current and personal correspondence. However, such docu-ments may not be addressed to an addressee nor stem rom a senderother than those o the small packet. In addition the internal regulationso the member country or designated operator concerned must authorizesuch enclosure. The designated operator o origin shall decide whetherthe document or documents enclosed ulfl these conditions. It shall laydown such other conditions as may be appropriate relating to authorizedenclosures.

6.3 No special conditions o closing shall be required or small packets; itemsdesignated as such may be opened or verifcation o their contents.

7 M bags7.1 Certain other articles may also be admitted in M bags, provided the

ollowing conditions o entry are met:

7.1.1 the articles (disks, tapes, and cassettes; commercial samples shipped bymanuacturers and distributors; or other non-dutiable commercial articlesor inormational materials that are not subject to resale) are afxed to orotherwise combined with the accompanying printed papers;

7.1.2 the articles relate to the printed papers with which they are being mailed;7.1.3 the weight o each item which contains articles mentioned in 7.1.1 in

combination with printed papers does not exceed two kilogrammes;7.1.4 the M bags are accompanied by a CN 22 or CN 23 customs declaration

orm prepared by the sender in accordance with the provisions laid downin article RL 152.4.

7.2 The addressee’s address shall be shown on each packet o printed papersincluded in a special bag and sent to the same addressee at the sameaddress.

7.3 Every M bag shall be urnished with a rectangular address label providedby the sender and giving all the inormation concerning the addressee.The address label shall be made o sufciently rigid canvas, strong card-board, plastic, parchment, or paper glued to wood and shall be providedwith an eyelet. It shall not be smaller than 90 x 140 mm with a tolerance o2 mm.

7.4 The total amount o prepayment or M bags shall be shown on the address

label on the bag.7.5 With the agreement o the designated operator o destination, packets oprinted papers may also be admitted as M bags when they are not packedin a bag. Such packets shall be marked very visibly with a letter M near theaddressee’s address. The nature o the contents shall be indicated directlyon the item (CN 22/CN 23).

8 Bulk mail8.1 Bulk items shall be characterized by:8.1.1 the receipt, in the same mail or in one day when several mails are made up

per day, o 1,500 or more items posted by the same sender;8.1.2 the receipt, in a period o two weeks, o 5,000 or more items posted by the

same sender.




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8.2 Under the terms o this article, the sender o the bulk items shall be consid-ered to be the person or organization that actually posts the items.

8.3 I need be, the sender may be identifed by any common characteristic othe items or any indication made on the items (or example, return address,name, mark or stamp o the sender, postal authorization number, etc.).

Commentary 124.1.1 Rectangular” includes “square”.

124.3.1 Irregularly shaped picture and other postcards (circular, triangular, various outlines, etc.) must

be placed in rectangular envelopes and prepaid at the rate or priority or non-priority items or or letters,

as the case may be.

124.3.4 Because o the nature o postcards, it is not permitted to afx or attach to them samples o

merchandise or similar arts, cuttings o every kind or old-back sheets. Nor is it permitted to embellish

them with cloth, embroidery, spangles or similar materials. Such cards may be sent only in closed enve-

lopes prepaid at the rate or priority or non-priority items or or letters, as the case may be. Neverthe-

less, illustrations, stamps o every kind and labels, as well as address slips o paper or other very thin

substance, may be afxed to them, provided that these arts are not such as to alter the nature o postcardsand that they adhere completely to the card. These arts may be afxed only to the back or to the let-hand

hal o the ront o postcards, with the exception o address slips, tabs or labels which may occupy the

whole o the ront.

124.4.1 Photographs are admitted as printed papers.

Member countries or DOs may admit at the printed paper rate:

– letters and postcards exchanged between pupils o schools, provided that these items are sent

through the principals o the schools concerned;

– correspondence courses sent by schools to their pupils and pupils’ exercises in the original or with

corrections but without any note which does not relate directly to the perormance o the work;

– manuscripts o work or or newspapers;

– musical scores in manuscript;

– photocopies;

– impressions obtained by means o computer printers or typewriter posted simultaneously in several

identical copies.

124.4.5 This exception to art 15.7.1.2 prior to the creation o the IBRS service enables the DO o origin

to permit the posting o printed papers containing a card, envelope or wrapper or the reply prepaid by

means o postage stamps or postal prepayment impressions o the country where it will be posted.

124.4.6 The ollowing may be shown on printed papers, by any process:

– the name and address o the sender and the addressee with or without the title, proession and

style;

– the place and date o dispatch o the item;

– serial or registration numbers.In addition to these particulars it is permitted:

– to delete, mark or underline certain words or certain parts o the printed text;

– to correct printing errors.

The additions and corrections specifed above should have a direct bearing on the content o the repro-

duction; they should not be o such a nature as to constitute a code.

It is also permissible to show or to add:

– on order orms, subscription orms or oers in respect o published works, books, pamphlets, news-

papers, engravings, musical scores: the works and the number o copies asked or or oered, the

price o the works and notes giving essential elements o the price, the method o payment, the

edition, the names o the authors and o the publishers, the catalogue number and the words “paper-

backed”, “sti-backed” or “bound”;

– on the orms used by the lending services o libraries: the titles o the works, the number o copiesasked or or sent, the names o the authors and o the publishers, the catalogue numbers, the number

o days allowed or reading, the name o the person wishing to consult the work in question;




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– on picture postcards, on printed visiting cards and on printed cards expressing congratulations or

condolences: conventional ormulas o courtesy expressed in ve words or ve initials at the most;

– on printed literary and artistic productions: a dedication consisting o a simple conventional tribute;

– on cuttings rom newspapers and periodicals: the title, date, number and address o the publication

rom which the art is taken;

– on printing proos: alterations and additions concerned with the correction, layout and printing, as

well as notes such as “Passed or press”, “Read – Passed or press” or any similar note concerned

with the production o the work. In case o lack o space the additions may be made on specialsheets;

– on advices o change o address: the old and the new address and the date o the change.

Finally, it is permitted to enclose:

– with literary or artistic printed works: the relative open invoice, reduced to its essential elements

together with copies o the invoice, a delivery bill, inpayment orms or international or internal money

order orms o the country o destination o the item on which it is permissible, ater agreement

between the DOs concerned, to show by any means whatever the amount to be deposited or paid

and the particulars o the postal giro account or the address o the payee o the order;

– with ashion papers: cut-out patterns orming, according to the indications appearing on them, an

integral part o the copy o the paper with which they are sent.

124.4.7 Printed papers may be placed in a wrapper, on a roller or between cardboard, in open envelopesor containers, in closed unsealed envelopes or containers which can be easily and saely opened and

reclosed, or tied with a string which is easy to unknot. Folded items which are not inserted in envelopes

may, however, be accepted i the open sides are rmly held by a sucient number o clips or sel-adhesive

seals so that the item does not open during mail processing. The member country or DO o origin deter-

mines whether the closing o these items allows or quick and easy verication o the contents. No special

conditions o closing shall be required or printed papers containing books or brochures; such items may

be opened or verication o their contents. The member countries or DOs concerned may require the

sender or addressee to acilitate verication o the contents either by opening some o the items picked

out by them or in some other satisactory manner.

The increasingly widespread use o mechanized and electronic mail-processing acilities means that the

items must meet the requirements imposed by mechanization.

124.4.10 The address o the addressee, the address o the sender and the ranking-machine marks orimpressions may be placed under the plastic lm in such a way that they are perectly legible through the

transparent panel or panels provided or that purpose. The wrapping must include, on the address side, a

suciently wide part on which service instructions, any reasons or non-delivery or, when applicable, the

addressee’s new address can be written by hand, or shown by means o a label or by any other process,

as on paper.

124.5.4 Literature or the blind may be placed in a wrapper, on a roller or between cardboard, in open

envelopes or containers, in closed unsealed envelopes or containers which can be easily and saely

opened and reclosed, or tied with a string which is easy to unknot. The DOs o origin determines whether

the closing o these items allows or quick and easy verication o the contents. No special conditions

o closing shall be required or literature or the blind containing books or brochures; such items may be

opened or verication o their contents. The DOs concerned may require the sender or addressee toacilitate verication o the contents either by opening some o the items picked out by them or in some

other satisactory manner.

124.6.2 It is permitted to enclose in small packets an open invoice reduced to its essential elements and

to show on the outside or on the inside o items and, in the latter case, on the art itsel or on a special

sheet, the addresses o the sender and the addressee with the indications in use in commercial trac,

a manuacturer’s or trade mark, a reerence to correspondence exchanged between the sender and the

addressee, a short note reerring to the manuacturer and to the person supplying the goods or concerning

the person or whom they are intended, as well as serial or registration numbers, prices and any other

notes giving essential elements o the prices, particulars relating to the weight, volume and size, the

quantity available and such particulars as are necessary to determine the source and the character o the

goods.




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124.6.3 By analogy with the conditions laid down in RL 24.4.8, DOs o origin may restrict the option

o closing small packets to items posted in bulk. Arts which would be spoilt i packed according to the

general rules and items o merchandise packed in a transparent packing permitting verication o their

contents, shall be admitted in a hermetically sealed packing. The same applies to industrial and vegetable

products posted in a packing sealed by the manuacturer or by an examining authority in the country o

origin. In those cases, the DOs concerned may require the sender or the addressee to assist in checking

the contents, either by opening certain o the items indicated by them or in some other satisactory manner.

124.7.1 Provisions adopted to acilitate use o M bags by computer sotware companies, electronics

manuacturers, pharmaceutical manuacturers, direct mail marketing rms and other industry segments

that have on ongoing need to ship non-dutiable, light-weight merchandise items or product samples, in

combination with catalogues or other promotional literature, to their representatives, agents or distributors

in oreign countries.

124.7.1.3 This weight limit is designed to prevent any abuse o the M bag provisions.

124.8 Provisions adopted by the 994 Seoul Congress.

Prot Article RL IISpecial provisions applicable to each category o items

Notwithstanding article RL 24.2.2, Aghanistan and Japan reserve the rightto enclose or attach pictures or slips o paper in aerogrammes under the sameconditions as in their domestic service.

2 Notwithstanding article RL 24.4.5, in the absence o bilateral agreement,Canada and the United States o America will not accept as enclosures in dispatcheso printed papers any cards, envelopes or wrappings bearing the address o the

sender or o his agent in the country o destination o the original item.

3 Notwithstanding article RL 24.4.5, in the absence o bilateral agreement,Iraq will not accept as enclosures in printed papers posted in bulk any cards, enve-lopes or wrappings bearing a sender’s address that is not located in the countryo origin o the item.

4 Notwithstanding article RL 24.5.2, Azerbaijan, India, Indonesia, Lebanon,Nepal, Tajikistan, Turkmenistan, Ukraine, Uzbekistan and Zimbabwe shall admitsound recordings as literature or the blind only i these are sent by, or addressed

to, an ocially recognized institute or the blind.

5 Notwithstanding article RL 24.7, Canada shall be authorized not to acceptor handle M bags containing audio-visual articles or inormational materials receivedrom other countries.

6 Any reservation made in relation to bulk mail shall have no impact on theapplication o article RL 28.

6bis Notwithstanding article RL 24.8., Greece reserves the right to regard

as “bulk mail” the receipt, in the same mail or in one day when several mails aremade up per day, o 50 items posted by the same sender as well as the receipt,in a period o two weeks, o ,000 or more items posted by the same sender.

Letter Post – Conv Art 2; RL 24; Prot Art RL II



D.5

Article RL 25Marking o priority or mode o transportation

In the absence o special agreement between the member countries odesignated operators concerned, items to be treated as priority items or airmailitems in the countries o transit and o destination shall bear a special blue labelor a stamp impression o the same colour, or in black, i the regulations o thedispatching designated operator so permit, bearing the words “Prioritaire” (Priority)or “Par avion” (By airmail). I need be, these indications in capital letters may behandwritten or typewritten, with an optional translation in the language o thecountry o origin. This “Prioritaire” or “Par avion” label, impression or indicationshall be placed on the address side, in so ar as possible in the top let-hand corner,beneath the sender’s name and address where these are given.

2 The words “Prioritaire” (Priority) or “Par avion” (By airmail) and any note

relating to priority or air conveyance shall be struck through with two thick hori-zontal lines when the item is not orwarded by the quickest means.

3 The designated operator o origin may also require the marking o non-priority and surace items.

Article RL 26Special packing

Articles o glass or other ragile objects shall be packed in a strong boxlled with an appropriate protective material. Any riction or knocks during trans-port either between the objects themselves or between the objects and the sideso the box shall be prevented.

2 Liquids and substances which easily liquey shall be enclosed in perectlyleak-proo containers. Each container shall be placed in a special strong boxcontaining an appropriate protective material to absorb the liquid should thecontainer break. The lid o the box shall be xed so that it cannot easily workloose.

3 Fatty substances which do not easily liquey, such as ointments, sot-soap,resins, etc., and silk-worm eggs, the conveyance o which presents ew diculties,shall be enclosed in a rst packing (box, bag o cloth, plastic, etc.) which is itselplaced in a box stout enough to prevent the contents rom leaking.

4 Dry colouring powders, such as aniline blue, etc., shall be admitted only inperectly leak-proo metal boxes, placed in turn in strong boxes with an appropriateabsorbent and protective material between the two containers.

5 Dry non-colouring powders shall be placed in strong containers (box, bag).These containers shall themselves be enclosed in a stout box.




D.6

6 Live bees, fies o the amily Drosophilidae, leeches and parasites shall beenclosed in boxes so constructed as to avoid any danger.

7 Packing shall not be required or articles in one piece, such as pieces owood, metal, etc., which it is not the custom o the trade to pack. In this case, theaddress o the addressee should be given on the article itsel.

Article RL 27Items in panel envelopes

Items in envelopes with a transparent address panel shall be admissibleon the ollowing conditions:. The panel shall be situated on the plain side o the envelope which is not

provided with the closing fap.

.2 The panel shall be made o such a material and in such a way that theaddress can be easily read through it..3 The panel shall be rectangular. Its greatest dimension shall be parallel to

the length o the envelope. The address o the addressee shall appearin the same direction. However, concerning C 4 ormat (229 x 324 mm)items or similar ormats, designated operators may allow the transparentpanel to be placed transversely in such a way that its greatest dimensionis parallel to the width o the envelope.

Example:

P.P.

Address




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.4 All the edges o the panel shall be precisely stuck down on the insideedges o the opening in the envelope. For this purpose there shall be anadequate space between the side and bottom edges o the envelope andthose o the panel.

.5 The addressee’s address shall be the only thing visible through the panelor, at the very least, shall stand out clearly rom any other indications visiblethrough the panel.

.6 The panel shall be placed so as to leave enough room or the applicationo the date-stamp.

.7 The contents o the item shall be olded in such a way that the addressremains ully visible through the panel even i the contents shit inside theenvelope.

2 Items in envelopes which are wholly transparent may be admitted i thesurace o the envelope is constructed in such a way as to create no diculties

in mail handling. A label having sucient space or showing the address o theaddressee, prepayment and service instructions must be rmly attached to theouter surace o the item. Items in envelopes which have an open panel shall notbe admitted.

3 Designated operators o origin may admit envelopes which have two ormore transparent panels. The panel reserved or the address o the addressee shallconorm to the conditions laid down under . For the other panels, the conditionslaid down under .2, .4, .6 and .7 shall apply by analogy.

Commentary

127.2 Manuacturers sell completely transparent envelopes with an address label rmly axed and bigenough or the addresses o sender and addressee, postage stamps, service instructions, etc. These

envelopes have been admitted in the domestic service o some countries without causing any special

handling problems. I the envelope undergoes prior antistatic treatment, it will not pose any sticking prob-

lems to mechanical handling systems such as culler-acer-cancellers or automatic sorters.

Article RL 28Standardized items

Rectangular items shall be considered standardized i their length is notless than their width multiplied by √2 (approximate value .4). These items shallsatisy the ollowing conditions:. Minimum dimensions: 90 x 40 mm, with a tolerance o 2 mm..2 Maximum dimensions: Maximum dimensions: 20 x 235 mm, with a toler-

ance o 2 mm. The ollowing maximum dimensions shall be admitted whenthe envelopes concerned are widely used in a given country:– 50 x 245 mm, with a tolerance o 2 mm;– 65 x 235 mm, with a tolerance o 2 mm.

.3 Maximum weight: 20 g..4 Maximum thickness: 5 mm.




D.8

.5 Letters shall be closed by completely sticking down the sealing fap o theenvelope and the address shall be written on the plain side o the envelopewhich is not provided with the sealing fap.

.6 The address shall be written in a rectangular area situated at least:– 40 mm rom the top edge o the envelope (tolerance 2 mm);– 5 mm rom the right-hand edge;– 5 mm rom the bottom edge;and not more than 40 mm rom the right-hand edge.

.7 On the address side, a rectangular area 40 mm (– 2 mm) in depth romthe upper edge and 74 mm in width rom the right-hand edge shall bereserved or axing the postage stamp or stamps and the cancellationimpression. Inside this area the postage stamps or ranking impressionshall be applied in the top right-hand corner.

2 The provisions under shall also apply to items in envelopes with transparentpanels whose general conditions o admission are set out in article RL 27. Thetransparent panel or the address o the addressee shall in addition be at least:– 40 mm rom the top edge o the envelope (tolerance 2 mm);– 5 mm rom the right-hand edge;– 5 mm rom the let-hand edge;

– 5 mm rom the bottom edge.2. The panel may not be bordered by a coloured band or rame. Service indi-cations may be placed just above the addressee’s address.

� �

�

�

� �

�

Address

Transparent panel

Area reserved for prepayment

and cancellation impressions

� �

� �

�

�

�

� �

155 mm140 mm

15 mm 15 mm

74 mm

1 0

9 m m

4 0 m m

1 5 m m

Coding area




D.9

3 No wording or extraneous matter whatsoever may appear:3. below the address;3.2 to the right o the address, rom the ranking and cancelling area to the

bottom edge o the item;3.3 to the let o the address, in an area at least 5 mm wide and running rom

the rst line o the address to the bottom edge o the item;3.4 in an area 5 mm high starting rom the bottom edge o the item and

40 mm long starting rom the right-hand edge o the item; this area maybe partly identical with those dened above.

4 Designated operators which admit items in envelopes whose width doesnot exceed 62 mm, with a tolerance o 2 mm, as standardized items in theirdomestic service may also admit such items as standardized items in the interna-tional service.

5 Items in card orm up to 20 x 235 mm in size may be accepted as stand-ardized items provided they are made o cardboard heavy enough to be sucientlysti to withstand processing without diculty.

6 The ollowing items shall not be considered standardized:6. olded cards;6.2 items closed by means o staples, metal eyelets or hook astenings;6.3 punched cards sent unenclosed (without an envelope);6.4 items whose envelopes are made o material which has undamentally

dierent physical properties rom paper (except rom the material used or

making the panel o window envelopes);6.5 items containing articles causing protrusions;6.6 olded items sent unenclosed (without an envelope) which are not closed

on all sides and which are not rigid enough or mechanical processing.

Commentary

128.1 The mathematical ormula o .4 (approximate value o .442) sets out the mandatory ratio

between the length and the width. One o the eatures o the ormats obtained in this way is that the

ratio between the two sides is always the classical ratio between the side o a square and its diagonal, ie

:√2 = .442. It is important to keep this ratio in mind since it enables almost square ormats to be elimi-

nated, such ormats being awkward or both mechanical and manual treatment o items.

The range rom the min dimensions o 90 x 40 mm and the max dimensions o 20 x 235 mm covers

ormats C 6 (4 x 62 mm) and DL (0 x 220 mm) contained in ISO recommendation ISO/R 269.

128.3 An area should be reserved around the addressee’s address in which no wording or extraneous

matter should appear so as to acilitate automatic reading o characters o the address on standardized

items and to enable coding marks to be applied.

128.4 In view o the advances in technology, the processing o C 5 ormat items can be mechanized.

128.6 The results o tests with standardized letter-post items which were not o uniorm thickness showed

that incorrectly lled items could not be processed mechanically.

Sucient stiness o items is essential or ensuring the smooth operation and reliability o letter-acing

machines.




D.20

Prot Article RL IIIStandardized items

Canada, Japan, Kenya, Tanzania (United Rep.), Uganda and the UnitedStates o America shall not be obliged to discourage the use o envelopes whoseormat exceeds the dimensions recommended in article RL 28 when those enve-lopes are widely used in their countries.

2 Aghanistan and India shall not be obliged to discourage the use o enve-lopes whose ormat is larger or smaller than the dimensions recommended in articleRL 28 when those envelopes are widely used in their countries.

Letter Post – Conv Art 2; Prot Art RL III



D.2

Article 16 Admissible radioactive materials and inectious substances

1 Radioactive materials shall be admitted in letter-post items and parcelsin relations between member countries which have declared their willingnessto admit them either reciprocally or in one direction only under the ollowingconditions:1.1 radioactive materials shall be made up and packed in accordance

with the respective provisions o the Regulations;1.2 when they are sent in letter-post items, they shall be subject to the

tari or priority items or the tari or letters and registration;1.3 radioactive materials contained in letter-post items or postal parcels

shall be orwarded by the quickest route, normally by air, subject topayment o the corresponding surcharges;

1.4 radioactive materials may be posted only by duly authorizedsenders.

2 Inectious substances, with the exception o category A inectioussubstances aecting humans (UN 2814) and aecting animals (UN 2900)shall be admitted in letter-post items and postal parcels, under the ollowingconditions:2.1 Category B inectious substances (UN 3373) may be exchanged by

mail only between ofcially recognized senders, as determined by their competent authority. These dangerous goods may be accept-able in mail, subject to the national and international legislation in

orce and the current edition o the United Nations Recommenda-tions on the Transport o Dangerous Goods, as promulgated by theInternational Civil Aviation Organization (ICAO).

2.2 Category B inectious substances (UN 3373) must be handled, packedand labelled in accordance with the provisions listed in the Letter PostRegulations and Parcel Post Regulations. These items shall be subjectto the tari or priority items or the tari or registered letters. Anadditional charge or the handling o these items shall be allowed.

2.3 Exempt patient specimens (human or animal) may be exchanged by mail only between ofcially recognized senders determined by their

competent authority. These materials may be acceptable in mail,subject to the national and international legislation in orce and thecurrent edition o the United Nations Recommendations on the Trans-port o Dangerous Goods, as promulgated by the ICAO.

2.4 Exempt patient specimens (human or animal) must be handled,packed and labelled in accordance with the provisions listed in theLetter Post Regulations. These items shall be subject to the tari orpriority items or to the tari or registered letters. An additional chargeor the handling o these items is allowed.

2.5 Admission o inectious substances and exempt patient specimens

(human or animal) shall be restricted to member countries that havedeclared their willingness to admit such items, whether reciprocally or in one direction only.




D.22

2.6 Permissible inectious substances and exempt patient specimens(human or animal) shall be orwarded by the quickest route, normally by air, subject to the payment o the corresponding air surcharges,and shall be given priority in delivery.

Commentary

16.1 and 2 DOs participating in the exchange o materials o this type are listed in the Letter PostCompendium.

16.2 In 2005 and 2007, the ECOSOC Committee o Experts on the Transport o Dangerous Goods

implemented a new classication scheme or packaging, handling and intermodal transport o inectious

substances. The new classication scheme identies the substances as Category A inectious substances

(UN numbers 284 and 2900) and Category B inectious substances (UN number 3373).

16.2.2 New regulations were developed in cooperation with ICAO, WHO, IATA and other international

organizations. These organizations recommended that Category A should be prohibited in the mail to avoid

the potential risk o misuse o these substances in a terrorist action which may produce serious conse-

quences such as mass casualties or lie-threatening diseases. Nor should designated operators carry an

unnecessary burden, or Category A inectious substances, to establish a separate transit fow outside the

normal mail stream. Furthermore, handling Category A in the mail stream would expose postal employees,

customers and the general public to a serious and unnecessary risk.

The Council o Administration approved resolution CA 6/2006 to prohibit the carriage o Category A inec-

tious substances in international mail.

The 24th Congress (Geneva) 2008 decided to include category B inectious substances in parcels as well

as letter-post items.

Prot Article IX Admissible radioactive materials and inectious substances

Notwithstanding the provisions o article 6, Mongolia reserves the rightnot to accept, in accordance with its national legislation, postal items containingany radioactive materials or inectious substances.

Article RL 29Conditions o acceptance and marking o items containing exempt patient speci-mens (human or animal)

Exempt patient specimens (human or animal) as dened in the UnitedNations Recommendations on the Transport o Dangerous Goods (Model Regula-tions ST/SG/AC0/) shall be accepted under the ollowing conditions.

2 Exempt patient specimens are those or which there is minimal likelihoodthat pathogens are present and must be packed in a packaging which will preventany leakage and which is marked with the words in English or French “Exempthuman specimen”/”Echantillon humain exempté” or “Exempt animal specimen”/ ”Echantillon animal exempté”, as appropriate.2. The packaging must meet the ollowing conditions:

2.. The packaging must consist o three components:2..2 a leak-proo primary receptacle(s);2..3 a leak-proo secondary packaging; and

Letter Post – Conv Art 6; Prot Art IX; RL 29



D.23

2..4 an outer packaging o adequate strength or its capacity, mass and intendeduse, and with at least one surace having minimum dimensions o 00 mm× 00 mm;

2.2 For liquids, absorbent material in sucient quantity to absorb the entirecontents must be placed between the primary receptacle(s) and thesecondary packaging so that, during transport, any release or leak o aliquid substance will not reach the outer packaging and will not compro-mise the integrity o the cushioning material;

2.3 When multiple ragile primary receptacles are placed in a single secondarypackaging, they must be either individually wrapped or separated toprevent contact between them.

Commentary

129.1 The provisions o the United Nations Model Regulations are refected in international model regula-

tions promulgated by ICAO, IATA and other international organizations.

“Recommendations on the Transport o Dangerous Goods – Model Regulations”: www.unece.org/trans/

danger/publi/unrec/rev3/3les_e.html.

129.2 The ECOSOC Committee o Experts on the Transport o Dangerous Goods indicates that in deter-

mining whether a patient specimen has a minimum likelihood that pathogens are present, an element o

proessional judgment is required to determine i a substance is exempt. That judgment should be based

on the known medical history, symptoms and individual circumstances o the source, human or animal,

and endemic local conditions. Examples o specimens which may be transported under this article include

blood or urine tests to monitor cholesterol levels, blood glucose levels, hormone levels, or prostate-specic

antigens (PSA); those required to monitor organ unction such as heart, liver or kidney unction or humans

or animals with non-inectious diseases, or therapeutic drug monitoring; those conducted or insurance

or employment purposes and intended to determine the presence o drugs or alcohol; pregnancy tests;

biopsies to detect cancer; and antibody detection in humans or animals in the absence o any concern or

inection (e.g. evaluation o vaccine-induced immunity, diagnosis o autoimmune disease and others).

Article RL 30Conditions o acceptance and marking o items containing inectious sub-stances

Substances which are inectious or reasonably suspected to be inectiousor humans or animals and which meet the criteria o inectious substances incategory B (UN 3373) shall be declared “Biological substance, category B”.

2 Senders o inectious substances assigned to UN 3373 shall ensure thatshipments are prepared in such a manner that they arrive at their destination in goodcondition and that the substances are packed according to Packing Instruction 650as shown in the current edition o the Technical Instructions or the Sae Transporto Dangerous Goods by Air (Technical Instructions) published by the InternationalCivil Aviation Organization (ICAO) or the current edition o the Dangerous GoodsRegulations (DGR) published by the International Air Transport Association (IATA).For inormation, the text o Packing Instruction 650 as shown in the 2007/2008edition o the ICAO Technical Instructions is provided below. Senders should consultthe most recent edition o the ICAO Technical Instructions to veriy the current text

o Packing Instruction 650 prior to use.




D.24

3 The packaging shall be o good quality, strong enough to withstand theshocks and loadings normally encountered during transport, including transhipmentbetween transport units and between transport units and warehouses as well as anyremoval rom a pallet or overpack or subsequent manual or mechanical handling.Packaging shall be constructed and closed to prevent any loss o contents thatmight be caused under normal conditions o transport by vibration or by changesin temperature, humidity or pressure.

4 The packaging shall consist o three components:4. a primary receptacle;4.2 a secondary packaging; and4.3 a rigid outer packaging.

5 Primary receptacles shall be packed in secondary packaging in such away that, under normal conditions o transport, they cannot break, be punctured

or leak their contents into the secondary packaging. Secondary packaging shallbe secured in outer packaging with suitable cushioning material. Any leakage othe contents shall not compromise the integrity o the cushioning material or othe outer packaging.

6 For transport, the mark illustrated below shall be displayed on the externalsurace o the outer packaging on a background o a contrasting colour and shallbe clearly visible and legible. The mark shall be in the orm o a square set at anangle o 45% (diamond-shaped) with each side having a length o at least 50 mm,the width o the line shall be at least 2 mm, and the letters and numbers shall be

at least 6 mm high. The proper shipping name “Biological substance, category B”,“Diagnostic specimen” or “Clinical specimen” in letters at least 6 mm high shall bemarked on the outer package adjacent to the diamond-shaped mark.

UN 3373




D.25

7 At least one surace o the outer packaging shall have a minimum dimen-sion o 00 mm x 00 mm.

8 The completed package shall be capable o successully passing the droptest as laid down in the ICAO Technical Instructions, except that the height o thedrop shall not be less than .2 m.

9 For liquid substances:9. The primary receptacle(s) shall be leak-proo and must not contain more

than one litre o the liquid substance.9.2 The secondary packaging shall be leak-proo.9.3 I multiple ragile primary receptacles are placed in a single secondary

packaging, they shall be either individually wrapped or separated toprevent contact between them.

9.4 Absorbent material shall be placed between the primary receptacle(s)

and the secondary packaging. The absorbent material shall be in quantitysucient to absorb the entire contents o the primary receptacle(s) so thatany release o the liquid substances will not compromise the integrity othe cushioning material or o the outer packaging.

9.5 The primary receptacle or the secondary packaging shall be capable owithstanding, without leakage, an internal pressure o 95 kPa.

9.6 The outer packaging must not contain more than our litres o the liquidsubstance. This quantity excludes ice or dry ice when used to keep speci-mens cold.

0 For solid substances:0. The primary receptacle(s) shall be sit-proo and not exceed the outerpackaging mass limit.

0.2 The secondary packaging shall be sit-proo.0.3 I multiple ragile primary receptacles are placed in a single secondary

packaging, they shall be either individually wrapped or separated toprevent contact between them.

0.4 Except or packages containing body parts, organs or whole bodies, theouter packaging must not contain more than our kilogrammes o the solidsubstances. This quantity excludes ice or dry ice when used to keep spec-

imens cold.0.5 I there is any doubt as to whether or not residual liquid may be presentin the primary receptacle during transport, then a packaging suitable orliquids, including absorbent materials, must be used.

For rerigerated or rozen specimens (ice, dry ice and liquid nitrogen):. When dry ice or liquid nitrogen is used to keep specimens cold, all appli-

cable requirements o the ICAO Technical Instructions shall be met. Whenused, ice or dry ice shall be placed outside the secondary packaging or inthe outside packaging or an overpack. Interior supports shall be provided

to secure the secondary packaging in the original position ater the ice ordry ice has dissipated. I ice is used, the outside packaging or overpackshall be leak-proo. I solid carbon dioxide (dry ice) is used, the packaging




D.26

shall be designed and constructed to permit the release o carbon dioxidegas to prevent a build-up o pressure that could rupture the packaging.

.2 The primary receptacle and the secondary packaging shall be capable omaintaining their integrity at the temperature o the rerigerant used as wellas the temperatures and pressures that could result i rerigeration werelost.

2 Where packages are placed in an overpack, the package markings requiredby this packing instruction shall either be clearly visible or be reproduced on theoutside o the overpack.

3 Inectious substances assigned to UN 3373 which are packed and markedin accordance with this packing instruction are not subject to any other require-ments under this article except or the ollowing:3. the proper shipping name, UN number and the name and address and

telephone number o a person responsible must be provided on a writtendocument (such as the CN 38 delivery bill) or on the package;3.2 classication must be in accordance with provision 2;6.3.2 o the ICAO

Technical Instructions;3.3 the incident reporting requirements o provision 7;4.4 o the ICAO Tech-

nical Instructions must be met; and3.4 the inspection or damage or leaking requirements in provisions 7;3..3

and 7;3..4 o the ICAO Technical Instructions shall apply.

4 Clear instructions on lling and closing such packages shall be provided by

packaging manuacturers and subsequent distributors to the consignor or to theperson who prepares the package (e.g. patient) to enable each single package tobe correctly prepared or transport.

5 Other dangerous goods must not be packed in the same packaging asDivision 6.2 inectious substances unless they are necessary or maintaining theviability, stabilizing or preventing degradation or neutralizing the hazards o theinectious substances. A quantity o 30 ml or less o dangerous goods includedin Classes 3, 8 or 9 may be packed in each primary receptacle containing inec-tious substances. When these small quantities o dangerous goods are packed

with inectious substances in accordance with this packing instruction no otherrequirements in this article need be met.

6 Solid carbon dioxide (dry ice) used as rerigerant6. I solid carbon dioxide (dry ice) is used as rerigerant, the packaging

requirements o Packing Instruction 904 as set out in the current editiono the ICAO Technical Instructions or IATA Dangerous Goods Regulationsmust be met. Senders must also comply with the marking and labellingrequirements applicable to packages containing solid carbon dioxide (dryice) in addition to those applicable or Packing Instruction 650.

6.2 For air transport, a transport document shall be provided in accordancewith ICAO Technical Instructions or the IATA Dangerous Goods Regu-




D.27

lations. In addition, the CN 38 delivery bill covering this shipment shallcontain the ollowing statement: “Dangerous Goods as per attached ship-per’s declaration”.

6.3 Bags containing inectious substances only and identied by special“UN 3373” labels shall be handed over by postal authorities to airlines inunsealed mailbags.

Commentary

130.1 The WHO inormed the IB in July 982 that the transmission o diagnostic specimens by post was

being hindered by the act that certain DOs did not take part in the exchange o inectious substances.

In ormal opinion C 6/984, the Hamburg Congress called on DOs to reconsider their position in this

respect.

The revised text o RL 30 refects the appropriate packaging, acceptance and handling measures detailed

in the 2007–2008 ICAO Technical Instructions and the 4th edition o the Model Regulations published

by the United Nations Sub-Committee o Experts on the Transport o Dangerous Goods: www.unece.

org/trans/danger/publi/unrec/rev3/3les_e.html.

130.14 With regard to the inormation to be written on the outside wrapping o items containing inec-

tious substances (name, address and telephone number o the competent authority to be notied in caseo damage or leakage), the WHO in May 98 sent the public health authorities o its member countries a

circ recommending them to let the DOs o their countries have this inormation. For its part, the IB asked

DOs which admit these items to contact the national public health and veterinary authorities o their coun-

tries with a view to coordinating the action to be taken in the event o an accident.

Article RL 3Conditions o acceptance and marking o items containing radioactive materials

Items containing radioactive materials, whose contents and make-up comply

with the regulations o the International Atomic Energy Agency shall be admitted orconveyance by post subject to prior consent rom the competent authorities o thecountry o origin provided the activity does not exceed one tenth o that permittedin Table 3 – Activity Limits or Excepted Packages as listed in the current editiono the IAEA TS–R–.

2 The outside packaging o items containing radioactive materials shall bemarked by the sender with the label shown below indicating the applicable UN-number. It shall also bear, in addition to the name and address o the sender, arequest in bold letters or the return o the items in the event o non-delivery.




D.28

3 The sender shall give his name and address and the contents o the itemon the inner wrapping.

4 The label shall be clearly crossed out, should the empty package be returnedto the place o origin.

Commentary

131.1 The conveyance by post o radioactive materials is restricted to consignments exempted rom

special conveyance prescriptions, within the meaning o the IAEA Regulations or the sae transport o

radioactive materials, because o the very low activity o their contents.

The relevant portions o the said Regulations are reproduced in the Letter Post Compendium.

Radioactive Material, Excepted Package

This package contains radioactive material, excepted

package and is in all respects in compliance with the

applicable international and national governmental

regulations.

UNRadioactive materials. Quantities permitted formovement by post.




E.


Section E

Supplementary services

Article 13Supplementary services

1 Member countries shall ensure the provision o the ollowing manda-tory supplementary services:1.1 registration service or outbound priority and airmail letter-post

items;1.2 registration service or outbound non-priority and surace letter-post

items to destinations or which there is no priority or airmail service;1.3 registration service or all inbound letter-post items.

2 The provision o a registration service or outbound non-priority andsurace letter-post items to destinations or which there is a priority or airmailservice shall be optional.

3 Member countries or their designated operators may provide theollowing optional supplementary services in relations between those desig-nated operators which agreed to provide the service:3.1 insurance or letter-post items and parcels;3.2 recorded delivery or letter-post items;

3.3 cash-on-delivery service or letter-post items and parcels;3.4 express delivery service or letter-post items and parcels;3.5 delivery to the addressee in person o registered, recorded delivery or

insured letter-post items;3.6 ree o charges and ees service or letter-post items and parcels;3.7 ragile and cumbersome parcels services;3.8 consignment service or collective items rom one consignor sent

abroad.

4 The ollowing three supplementary services have both mandatory and

optional parts:4.1 international business reply service (IBRS), which is basically optional.

All member countries or their designated operators shall, however, beobliged to operate the IBRS “return” service;

4.2 international reply coupons, which shall be exchangeable in any member country. The sale o international reply coupons is, however,optional;

4.3 advice o delivery or registered and recorded delivery letter-postitems, parcels and insured items. All member countries or their desig-nated operators shall admit incoming advices o delivery. The provi-sion o an outward advice o delivery service is, however, optional.



E.

Letter Post – Conv Art 3; Prot Art V and VI; RL 3

5 The description o these services and their charges are set out in theRegulations.

6 Where the service eatures below are subject to special charges inthe domestic service, designated operators shall be authorized to collect thesame charges or international items, under the conditions described in theRegulations:6.1 delivery or small packets weighing over 500 grammes;6.2 letter-post items posted ater the latest time o posting;6.3 items posted outside normal counter opening hours;6.4 collection at sender’s address;6.5 withdrawal o a letter-post item outside normal counter opening

hours;6.6 poste restante;6.7 storage or letter-post items weighing over 500 grammes, and or

parcels;6.8 delivery o parcels, in response to the advice o arrival;6.9 cover against risks o orce majeure.

Prot Article V Advice o delivery

Canada shall be authorized not to apply article 3.4.3, as regards parcels,given that it does not oer the advice o delivery service or parcels in its internal

service.

Prot Article VIInternational business reply service (IBRS)

Notwithstanding article 3.4., Bulgaria (Rep.) shall provide the internationalbusiness reply service ater negotiations with the member country concerned.

Article RL 3Registered items

Letter-post items may be sent as registered items, according to the provi-sions o paragraphs ., . and o article 3 o the Convention.

The charge on registered items shall be paid in advance. It shall be made upo the postage charge and o a fxed registration charge, whose guideline maximumamount shall be .3 SDR. For each M bag, designated operators shall collect,instead o the charge per item, a bulk charge not exceeding fve times the charge

per item.



E.3Update 1 – July 2010


3 In cases where exceptional security measures are required, designatedoperators may collect rom the sender or rom the addressee, in addition to thecharge mentioned under 2, the special charges provided or by their internal legis-lation.

4 Admission4.1 No special condition as to orm, closing or method o address shall be

prescribed or registered items.4.2 Items bearing an address in pencil or any other delible ormat or composed

o initials shall not be admitted or registration. However, the address oitems other than those which are sent in an envelope with a transparentpanel may be written in copying-ink pencil.

4.3 A receipt shall be issued ree o charge to the sender o a registered itemat the time o posting.

5 Marking and treatment o items5.1 Registered items shall bear clearly and in bold letters the heading “Recom-mandé” (Registered), accompanied, i necessary, by a similar indication inthe language o the country o origin. The use o this heading is not obliga-tory i the registered item bears a CN 04 label containing the capital letter“R”.

5.2 All designated operators shall, rom 1 January 2008, apply a barcode on alloutward registered items (i.e. air, S.A.L. surace). The specications shallbe as ollows:

5.2.1 Each registered item must be identied by a single CN 04 label with a

unique item identier conorming to the specication o 13-characteridentiers in Standard S10 (Identication o postal items) and o StandardS46–1 (Linear bar coded representation o data on postal items, labels andorms), as published in the UPU Technical Standards.

5.2.2 Designated operators may agree bilaterally to the use o unique item iden-tiers and barcodes which are already in use on international registereditems.

5.3 (Deleted.)5.4 (Deleted.)5.5 The label and the heading “Recommandé” (Registered) shall be placed on

the address side, in so ar as possible in the top let-hand corner, beneaththe sender’s name and address where these are given. In the case o itemsin the orm o cards, these indications shall be placed above the addressin such a way as not to aect its legibility. In the case o registered M bags,the CN 04 label shall be axed properly to the address labels supplied bythe sender.

5.6 (Deleted.)5.7 (Deleted.)5.8 The designated operator o origin shall ensure that registered items conorm

to the above provisions. It shall be required to correct any deciencies

noted beore orwarding the items to the countries o destination.5.9 No label or serial number shall be placed on the ront o registered items

by the intermediate designated operators.



E.4

5.10 The delivering designated operator shall obtain a signature o acceptanceor some other orm o evidence o receipt rom the recipient when deliv-ering or handing over a registered item. In addition to the signature, thename in capital letters or any clear and legible indication permitting unam-biguous identication o the person signing shall also be obtained.

5.11 Additionally, designated operators are strongly recommended to establishsystems that generate electronic delivery conrmation data, and agree toexchange such data with the designated operators o origin o the items.

5.12 Designated operators that have established systems that generate elec-tronic delivery conrmation shall have the right to use signatures capturedelectronically rom these systems, to provide proo o delivery by indi-vidual item to the sending designated operator, subject to CN 08 inquiryby the sending designated operator. The electronic delivery conrmationdata may be provided electronically (e-mail) or in hard-copy orm at thediscretion o the delivering postal designated operator.

Commentary 132.3 Collection o these charges is limited to cases in which special security measures are taken at the

request o senders or addressees and does not apply to the mass o registered items sent under normal

conditions.

132.4 DOs which mark registered items in their internal service with a blue cross are recommended not

to put this marking on items o this type originating abroad, as this procedure gives rise to complaints rom

senders o philatelic items.

132.5.10 To obtain greater service reliability and more ecient processing o inquiries, thus meeting

customer needs, the delivering DO should clearly identiy the name o the recipient o a registered item.

This procedure can save time and resources in the inquiry process, where too much time is sometimes

spent trying to decipher illegible signatures.The expression “any clear and legible indication permitting unambiguous identication o the person

signing” is designed to cover languages in which capital letters do not exist, situations where the addressee

is unable to write, and cases where electronic means are used to obtain signatures. Thereore, in addition

to the recipient’s name in capital letters, identication by means o a stamp, electronic recording o the

recipient’s name or ngerprinting are regarded as valid procedures.

132.5.11 The POC recommends that DOs adhere to the technical specications in the UPU Technical

and Messaging Standards Publications (recommendation CEP 2/2004).

Prot Article RL VRegistered M bags

1 Canada and the United States o America shall be authorized not to acceptregistered M bags and not to provide registered handling or such bags receivedrom other countries.

Letter Post – Conv Art 13; RL 132; Prot Art RL V




Article RL 133Recorded delivery items

1 Letter-post items may be sent by the recorded delivery items service inrelations between designated operators which agree to provide this service.

2 The charge on recorded delivery items shall be paid in advance. It shallbe made up o the postage charge and o a recorded delivery charge xed by themember country or designated operator o origin. This charge shall be less thanthe registration charge.

3 Admission

3.1 No special condition as to orm, closing or method o address shall beprescribed.3.2 A receipt shall be issued ree o charge to the sender at the time o

posting.

4 Marking o items4.1 Items shall bear a CN 05 label which must adhere properly.4.2 The label shall be placed on the address side, in so ar as possible in

the top let-hand corner, beneath the sender’s name and address wherethese are given. In the case o items in the orm o cards, the label shall be

placed above the address in such a way as not to aect its legibility.4.3 With the authorization o the designated operator o origin, users mayuse or their items envelopes bearing, in the place provided or axingthe CN 05 label, a preprinted acsimile o that label, the dimensions owhich may not be less than those o the CN 05 label. I need be, the serialnumber may be indicated therein by any process whatsoever, as long asit is added in sharp, clear and indelible orm. A acsimile o the CN 05label may also be printed on address labels or direct on to the contents oitems dispatched in envelopes with transparent panels, as long as suchacsimile is placed in all cases at the let-hand side o the panel.

4.4 The designated operator o origin shall ensure that items are correctlymarked in conormity with the above provisions. It shall be required to

RR 00 000 460 3 CH

CN 04

Letter Post, 24th Congress 2008, art RL 132.5.2 – Size 74 x 26 mm,with capital R and line under serial number in red or black,if the regulations of the designated operator of origin allow

LAUSANNE 1

R

Letter Post – Conv Art 13; RL 132 and orm; RL 133



E.6

correct any deciencies noted beore orwarding the items to the countrieso destination.

4.5 No serial number shall be placed on the ront o items by the intermediatedesignated operators.

Commentary

133.1 The aim o this service is to give proo o posting and delivery without, however, oering any moresecurity than is given to ordinary items.

133.2 The components o the charge are similar to those o registered items. However, member countries

or DOs have authority to x their own charge, provided that it is less than their registration charge. No

other charges are necessary, e.g. or additional security or to cover risks o orce majeure, because these

additional eatures are not envisaged or the recorded delivery items service.

133.4.1 The placing o the labels and the replacement o a label by a pre-printed acsimile are under

similar conditions to those applying to registered items.

DOs using barcodes in their service may use CN 05 labels in accordance with the ollowing models

bearing these codes in addition to the inormation already provided or.

133.4.3 The Letter Post Compendium lists the DOs which permit replacement o the CN 05 label by a

pre-printed acsimile.

CN 05

Recorded delivery

No. A 123456

Letter Post, 24th Congress 2008, art RL 133.4.1 –Size 37 x 13 mm, colour yellow

CN 05

Letter Post, 24th Congress 2008, art RL 133.4.1 – Size 74 x 26 mm,colour yellow

AA 00 123 456 8 SE

Recorded delivery

Letter Post – Conv Art 13; RL 133 and orm




Article RL 134Insured items

1 Priority and non-priority items and letters containing securities, valuabledocuments or articles may be exchanged with insurance o the contents or thevalue declared by the sender. This exchange shall be restricted to relations betweendesignated operators which have declared their willingness to admit such items,whether reciprocally or in one direction only.

2 Insured value2.1 In principle, the amount o the insured value shall be unlimited. Every

member country or designated operator may limit the insured value, so aras it is concerned, to an amount which may not be less than 4,000 SDRor to an amount at least equal to that adopted in its internal service i thatamount is less than 4,000 SDR. The insured value adopted in the internal

service shall be applicable only i it is equal to or higher than the amounto the indemnity set or the loss o a registered item.2.2 In the service between member countries or designated operators which

have adopted dierent maxima or the insured value, the lower limit shallbe observed by both.

2.3 The insured value may not exceed the actual value o the contents othe item, but it shall be permissible to insure only part o that value. Theamount o the insurance or papers whose value resides in the cost o theirpreparation may not exceed the cost o replacing the documents in caseo loss.

2.4 Fraudulent insurance or a value greater than the actual value o thecontents o an item shall be liable to the legal proceedings prescribed bythe legislation o the country o origin.

2.5 The insured value shall be expressed in the currency o the country oorigin. It shall be written by the sender or his representative above theaddress o the item in words with roman lettering and in arabic gures,without erasure or alteration, even i certied. The amount o the insuredvalue shall not be written in pencil or indelible pencil.

2.6 The amount o the insured value shall be converted into SDRs by thesender or by the oce o origin. The result o the conversion, rounded up

where appropriate to the nearest unit, shall be shown in gures at the sideo or below those representing the value in the currency o the countryo origin. Conversion shall not be carried out in direct services betweencountries which have a common currency.

2.7 When circumstances o any kind or statements made by the interestedparties bring to light a raudulent insurance or a value greater than theactual value enclosed in an item, the designated operator o origin shallbe advised promptly. Any documents in support o the investigation shallbe attached to the advice. I the item has not yet been delivered to theaddressee, the designated operator o origin may ask or its return.




E.8

3 Charges. Maximum amount3.1 The charge on insured items shall be paid in advance. It shall be made up

o the ordinary postage charge, the xed registration charge laid down inarticle RL 132 and an insurance charge.

3.1.1 Instead o the xed registration charge, designated operators may collectthe corresponding charge o their internal service or, exceptionally, acharge the guideline amount o which shall be 3.27 SDR.

3.1.2 The guideline amount o the insurance charge shall be 0.33 SDR or each65.34 SDR o insured value or raction thereo, or 0.5% o the scale o theinsured value. This charge shall apply whatever the country o destination,even in countries which undertake to cover risks o orce majeure.

3.2 In cases where exceptional security measures are required, designatedoperators may collect rom the sender or rom the addressee, in addi-tion to the charges mentioned under 3.1.1 and 3.1.2, the special chargesprovided or by their internal legislation.

4 Designated operators shall have the right to provide their customers with aninsured items service in accordance with specications other than those denedin this article.

5 Admission5.1 Designated operators shall take the necessary measures to provide, as ar

as possible, the insured items service at every oce in their countries.5.2 Insured items shall ull the ollowing conditions to be admitted to the

post.

5.2.1 Insured items shall be made up in such a way that the contents cannot betampered with without obvious damage to the envelope, the packing or theseals and shall be sealed by eective means such as ne adhesive tapewith a special uniorm design or mark o the sender. Designated opera-tors may, however, agree not to require such design or mark. In this case,designated operators o origin shall put some postmarks on the adhesivetape or the closing edge o the item to prevent alterations. I its regula-tions so permit, the designated operator o origin shall recommend that itscustomers use envelopes specially made or sending insured items. Theuse o non-tamper-proo sel-adhesive envelopes shall be prohibited or

insured items.5.2.2 Transparent envelopes or wrappers, and/or envelopes with one or morethan one transparent panel, shall not be admitted.

5.2.3 Notwithstanding paragraph 5.2.1, designated operators may requireinsured items to be sealed with identical wax seals, lead seals or othereective means, with a special uniorm design or mark o the sender.

5.2.4 Designated operators that do not adhere to the provisions contained inparagraph 5.2.1 and 5.2.3 and send insured items without seals shall notbe entitled to compensation or the insured value in the event o loss, thetor damage. Such items shall be treated as registered items and compen-

sated as such.5.2.5 The seals, the postage stamps representing the prepaid postage, and the

postal service and other ocial service labels shall be spaced out so that





they cannot serve to hide damage to the envelope or to the packing. Thepostage stamps and the labels shall not be olded over the two sides othe envelope or the packing so as to cover an edge. It shall be orbidden toax to items labels other than those relating either to the postal service orto ocial services whose intervention may be required under the nationallegislation o the country o origin.

5.2.6 I the items are tied round crosswise with string and sealed as describedunder 5.2.1, the string itsel need not be sealed.

5.3 Items which have the exterior appearance o a box must ull the ollowingadditional conditions.

5.3.1 They shall be o wood, metal or plastic and suciently strong.5.3.2 The walls o wooden boxes shall have a minimum thickness o 8 mm.5.3.3 The top and bottom shall be covered with white paper to take the address

o the addressee, the declaration o the insured value and the impressiono the ocial stamps. These boxes shall be sealed on the our sides in

the manner described under 5.2.1. I required or ensuring inviolability, theboxes shall be tied round crosswise with strong string without knots. Thetwo ends o the string shall be joined under a wax seal bearing a specialuniorm design or mark o the sender.

5.4 A receipt shall be handed over ree o charge to the sender o an insureditem at the time o posting.

5.5 The prepaid postage may be denoted by an indication showing thatthe postage has been paid in ull, or example: “Taxe perçue” (Chargecollected). This indication shall appear in the top right-hand part o theaddress side and be authenticated by an impression o the date-stamp o

the oce o origin.5.6 Items addressed to initials or the address o which is shown in pencil andthose which have erasures or corrections in their address shall not beadmitted. Such items which have been wrongly admitted shall be returnedto the oce o origin.

6 Marking and treatment o items6.1 Insured items shall bear a CN 06 label bearing in roman letters the letter V,

the name o the oce o origin and the serial number o the item.6.2 The exact weight in grammes shall be marked on the item.

6.3 The CN 06 label and the indication o the weight shall be placed on theaddress side and, in so ar as possible, in the top let-hand corner, beneaththe sender’s name and address where these are given.

6.4 Designated operators may however replace the CN 06 label by the CN 04label prescribed in article RL 132.5.2, and a small pink label bearing inbold letters the words “Valeur déclarée” (Insured).

6.5 A stamp impression showing the oce and date o posting shall be appliedto the address side.

6.6 No serial number shall be placed on the ront o items by the intermediatedesignated operators.

6.7 The oce o destination shall apply to the back o each item an impres-sion o its stamp showing the date o receipt.




E.10

6.8 The delivering designated operator shall obtain a signature o accept-ance or some other orm o evidence o receipt rom the recipient whendelivering or handing over an insured letter-post item. In addition to thesignature, the name in capital letters or any clear and legible indicationpermitting unambiguous identication o the person signing shall also beobtained.

6.9 Additionally, designated operators may establish systems that generateelectronic delivery conrmation data, and agree to exchange such datawith the designated operators o origin o the items.

6.10 Designated operators that have established systems that generate elec-tronic delivery conrmation shall have the right to use signatures capturedelectronically rom these systems, to provide proo o delivery by indi-vidual item to the sending designated operator, subject to CN 08 inquiryby the sending designated operator. The electronic delivery conrmationdata may be provided electronically (e-mail) or in hard-copy orm at the

discretion o the delivering designated operator. Commentary

134.1 In addition to securities (banknotes, cheques, bearer bonds and instruments negotiable at banks),

“papers representing a value” such as lottery tickets, postage stamps and travel instruments are also

accepted in practice.

The DOs providing this service are listed in the Letter Post Compendium.

134.2.2 It is at the discretion o each country, in order to prevent the fight o capital and particularly the

export o securities, to limit the amounts which may be sent by insured items.

134.2.3 As it is optional, and not compulsory, or the public to insure the value or which indemnity is to

be available in case o loss, the sender need not insure it at all; logically, thereore, he is also ree to insure

only part thereo.

134.2.4 Insurance o a value lower than the actual value cannot be considered raudulent, since this is

authorized and consequently cannot be made the subject o legal proceedings.

134.2.5 Here the word “sender” is used merely to prevent postal employees rom entering the insured

value themselves.

134.3.1 The insured items are subject to a pro rata insurance charge which is retained by the DO levying

it. Redirection or return to origin does not involve the levying o new insurance charges.

134.3.1.2 The reerence to the percentage was introduced or the benet o countries which use a scale

lower than the equivalent o 65.34 SDR, in order to make clear that the insurance charge is a pro ratacharge.

134.3.2 This option to apply special charges should be restricted to cases where special security arrange-

ments are made at the request o certain regular senders or recipients o very high value consignments. It

should not be used in respect o the great majority o insured items or which only the normal precautions

are taken.

With regard to the security o valuable items conveyed by the Post, DOs are recommended:

– to review periodically, in close consultation with their countries’ airlines, security arrangements or the

conveyance by their services o international registered and insured airmail items;

– to apply as ar as possible, and as the volume o trac requires, security measures covering in

particular:

– constructional and technical protection measures (air and surace trac);

– security measures during the perormance o postal operations at oces o exchange and

airports.

(Recommendation C 63/Lausanne 1974)





134.4 This option reers, in particular, to the provision o a service corresponding to a private insurance

which requires no special make-up o items, no special handling and no particular involvement o the DO

o destination.

134.5.2 The provisions o this art do not prevent DOs rom requiring that insured items be submitted

open to the oce o origin, in order that they may ascertain whether the arts contained therein may be

exported and, where appropriate, levy export duty and other non-postal charges to which such arts are

liable. On the other hand, verication may not extend to whether the insured value corresponds to theactual contents, since a declaration o value lower than the real value is admissible. The right o the DO

o origin to demand that an insured item should be brought open and subsequently closed by the sender

in no way exempts it rom responsibility. In the event o thet, however, the act that the contents were

checked at the time o posting may be advanced as proo that the thet occurred ater the item was

handed over to the Post.

134.5.2.1 Envelopes made o glazed paper are not admitted. The use o airmail envelopes made o light-

weight paper is to be proscribed.

134.5.2.5 In certain countries, exports o high-value arts such as diamonds are subject under national

legislation to control ormalities, the completion o which is certied by axing ocial seals to the outer

packing.

134.6.1 The name o the oce may be shown by the use o a rubber stamp.

DOs using barcodes in their service may use CN 06 labels in accordance with the ollowing models

bearing these codes in addition to the inormation already provided or.

134.6.4 The use o a single CN 06 label should become the rule.

134.6.8 To obtain greater reliability in the insured service and more eciency in the inquiry process, thus

meeting customer needs, the delivering DO should clearly identiy the name o the recipient o an insured

item. This procedure can save time and resources in the inquiry process, where too much time is some-

times spent trying to decipher illegible signatures.

The expression “any clear and legible indication permitting unambiguous identication o the person

signing” is designed to cover languages in which capital letters do not exist, situations where the addresseeis unable to write, and instances where electronic means are used to obtain signatures. Thereore, in addi-

tion to the recipient’s name in capital letters, identication by means o a stamp, electronic recording o

the recipient’s name or ngerprinting are regarded as valid procedures.

134.6.9 The POC recommends that DOs adhere to the technical specications in the UPU Technical and

Messaging Standards Publications (recommendation CEP 2/2004).

Prot Article RL VIMaximum limits or insured items

1 Notwithstanding article RL 134, Sweden reserves the right to restrict thevalue o the contents o registered and insured letter-post items or Sweden,according to the ollowing maximum limits:

Letter Post – Conv Art 13; RL 134; Prot Art RL VI



E.12

Inward letter-post items

Maximum commercial Maximum Maximumvalue o contents insured value indemnity

Registered 500 SDR – 30 SDR

items (M bag: 150 SDR)

Insured items 1,000 SDR 1,000 SDR 1,000 SDR

2 The restriction cannot be circumvented by partial insurance o the valueexceeding 1,000 SDR. There are no new restrictions on the nature o the contentso registered and insured items. Items with a value exceeding these limits will bereturned to origin.

3 Notwithstanding article RL 134, Denmark reserves the right to restrict the

value o the contents o inward registered or insured letter-post items containingmoney or securities o any kind payable to the bearer, according to the ollowingmaximum limits:

Inward letter-post items


Registered 100 SDR – 30 SDRletter-post items

Insured 4,000 SDR 4,000 SDR 4,000 SDRletter-post items

3.1 These limits cannot be circumvented by taking out partial insurance on theamount exceeding 4,000 SDR.

Prot Article RL VII

Insured items

1 Notwithstanding article RL 134, France reserves the right to limit the valueo the contents o insured letter-post items or France, according to the ollowingmaximum limits:


Insured items 630 SDR 630 SDR 630 SDR

Letter Post – Conv Art 13; Prot Art RL VI and VII




2 These limits may not be circumvented by partial insurance o the valueexceeding 630 SDR. Items with a value exceeding this limit will be returned toorigin. It is not possible to declare a value lower than the commercial value o theitem.

Article RL 135Cash-on-delivery items

1 Certain letter-post items may be sent cash-on-delivery. The exchange ocash-on-delivery items shall require prior agreement between designated opera-tors o origin and destination. These designated operators may agree to applyprovisions o the Postal Payment Services Agreement and its Regulations.

2 Items accepted2.1 On the basis o bilateral agreements, unregistered items, registered items

and insured items which ull the conditions laid down in these Regula-tions may be sent cash-on-delivery.

2.2 Designated operators shall be entitled to restrict the cash-on-delivery

service to some only o the above-mentioned categories o item.

CN 06

STOCKHOLM 1

No. 372

Letter Post, 24th Congress 2008, art RL 133.4.1 –Size 37 x 13 mm, colour pink

V

VV 00 000 372 7 SE

CN 06

Letter Post, 24th Congress 2008, art RL 133.4.1 – Size 74 x 26 mm,colour pink

Note. – Designated operators using bar codes in their service may useCN 04, CN 05 and CN 06 labels in accordance with the abovemodels bearing these codes in addition to the information alreadyprovided for

STOCKHOLM 1

V

Letter Post – Conv Art 13; Prot Art RL VII and orm; RL 135



E.14

3 Charge3.1 The member country or designated operator o origin o the item shall

reely decide the charge to be paid by the sender, in addition to the postalcharges payable on the category to which the item belongs.

4 Role o oce o posting4.1 Indications to be given on the COD items. Labels. COD items shall bear

very prominently, on their address side, the heading “Remboursement”(COD), ollowed by the COD amount. They shall also bear on the addressside, in so ar as possible in the top let-hand corner, beneath the send-er’s name and address where these are given, an orange label in the ormo the specimen CN 29. Alternatively, designated operators may providethese indications by means o a CN 29bis label.

4.2 The CN 04 label provided or in article RL 132.5.2 (or impression o thespecial stamp instead) shall be applied wherever possible in the top corner

o the CN 29 label; alternatively, instead o the CN 04 and CN 29 labels,designated operators may use a single CN 30 label bearing in roman lettersthe name o the oce o origin, the letter R, the serial number o the itemand an orange triangle containing the word “Remboursement” (COD).

4.3 Every COD item shall be accompanied by a orm CN 29ter on the basis owhich a separate postal payment order shall be issued.

5 Role o oce o destination5.1 The designated operator which has delivered the item to its addressee

shall issue its own postal payment order (MP 1 or VP 1) on the basis o the

data on the CN 29ter orm, in avour o the sender o the item.

6 Redirection6.1 Any item on which a COD charge is payable may be redirected i the desig-

nated operator o the country o new destination provides this service in itsrelations with the country o origin.

Commentary

135.4.3 The 24th Congress (Geneva, 2008) approved a new Postal Payment Services Agreement which

no longer contains provisions on COD. The old COD money order orm (TFP 3) was also removed rom the

PPSA Regs. The POC approved a new orm CN 29ter (international COD coupon).

Form CN 29ter is a postal orm as opposed to a postal payment orm. It is completed by the sender o a

COD item, and must accompany the postal item concerned. The DO delivering the item will issue a separate

payment order on the basis o the inormation provided, as indicated on the coupon.

As stated in article 13.3.3 o the Conv, COD is a supplementary service or DOs.





Letter Post, 24th Congress 2008, art RL 135.4.2 –Size 37 x 18 mm (base x height), colour orange

COD

CN 29

CN 29bis

COD

Letter Post, 24th Congress 2008, art RL 135.4.1 – Size 105 x 75 mm, triangle orange

Currency unit/amount

to be credited to account No.

of (bank)

Giro centre/Bank branch

Letter Post – Conv Art 13; RL 135 and orms



E.16

I N T E R N A T I O N A L C O D

C O U P O N

C N 2 9 t e r

C O D a m o u n t i n w

o r d s ( 2 )

F a m i l y n a m

e

L e t t e r P o s t , 2 4 t h C o n g r e s s 2 0 0 8 , a r t R L 1 3 5 . 4 . 3 – S i z e 2 1 0 x 1 4 8 m m

C

O D a m o u n t i n fi g u r e s ( 2 )

N a m e a n

d a d d r e s s o f s e n d e r o f p o s t a l i t e m

( p a y e e o f p a y m e n t o r d e r ) ( 1 )

P o s t a l i t e m d e

t a i l s

( N o t e : T h i s f o r m i s

n o t a p a y m e n t o r d e r . I t , o

r a l l o f t h e i n f o r m a t i o n i t c o n t a i n s , m

u s t a c c o m p a n y t h e p a y m e n t o r d e r )

G i v e n n a m e

A d d r e s s

P o s t c o d e

T o w n

C o u n t r y

N a m e a n

d a d d r e s s o f a d d r e s s e e o f p o s t a l i t e m

C u r r e n c y ( 2 )

F a m i l y n a m

e

G i v e n n a m e

A d d r e s s

P o s t c o d e

T o w n

C o u n t r y

I m p o r t a n t

: S e e i n s t r u c t i o n s o n b a c k

I d e n t i fi c a t i o n / i t e m

N o ( 3 )

T y p e o f s e r v i c e ( 4

)

A c c o u n t d e t a i

l s ( 5 )

G i r o a c c o u n t N o / I B A N

G i r o c e n t r e / B I C / F i n a n c i a l i n s t i t u t i o n

R e f e r e n c e N o

C O

D




E.7

I n s t r u c t i o n s :

T h i s f o r m i s

a p o s t a l f o

r m a

n d n o t a p o s t a l p a y m e n t f o r m .

I t i s c o m p l e t e d b y t h e s e n d e

r o f t h e C O D i t e m a

n d m u s t a c c o m p a n y t h e

p o s t a l i t e m .

T h e d e s i g n a t e d o p e r a t o r d e l i v e r i n g t h e i t e m

w i l l i s s u e a s e p a r a t e p a y m e n t o r d e r b a s e d o n t h e i n f o r m a t i o n p

r o v i d e d :

( 1 )

T h e n a m e a n d a d d r e s s o f t h e s e n d e r m u s t b e t h e n a m e a n d a d d r e s s o f t h e s e n d

e r o f t h e C O D i t e m ( p

a y e e / b e n e fi c i a r y o f t h e

C O D p a y m e n t ) ;

( 2 )

T h e C O D a m o u n

t o n t h e f o r m m

u s t b e i d e n t i c a l t o

t h e a m o u n t o n t h e C O D l a b e l a f fi x e d t o t h e i t e m ; t h e c u r r e n c y o f

t h e a m o u n t

m u s t b e i n d i c a t e

d ;

( 3 )

T h e p o s t a l i t e m i d e n t i fi c a t i o n n u m b e r s h o u l d b e t h e 1 3 - c h a r a c t e r b a r c o d e n u m b e r i d e n t i f y i n g t h e i t e m w

h e r e a p p r o p r i a t e .

T h i s

n u m b e r e n a b l e s

t h e C O D i t e m t o

b e r e c o n c i l e d w

i t h t h e p a y m e n t m a d e b y t h e r e

c i p i e n t o f t h e C O D i t e m ;

( 4 )

T y p e o f s e r v i c e : t h e C O D s e r v i c e c a n b e u s e d f o r

u n r e g i s t e r e d / r e g i s t e r e d l e t t e r s , o r d i n a r y p a r c e l s o r i n s u r e d i t e m s

;

( 5 )

T h e a c c o u n t d e t a

i l s a r e t h e a c c o u n t d e t a i l s o f t h e s

e n d e r o f t h e C O D i t e m .

I B A N r e f e

r s t o t h e I n t e r n a t i o n a l B a n k A c c o

u n t N u m b e r

a n d B I C

r e f e r s t o t h e B a n k I d e n t i fi c a t i o n C o d e . D e p e n d i n g o n t h e b i l a t e r a l a g r e e

m e n t b e t w e e n t h e d e s i g n a t e d o

p e r a t o r s o f

o r i g i n a n d d e s t i n

a t i o n ,

t h e C O D a m o u n t m a y b e p a i d b y p o s t a l p a y m e n t o r d e r o r

o t h e r m e a n s o f m o n e y t r a n s f e r .

C N 2 9 t e r ( B a c k )




E.8

Article RL 36Express items

At the sender’s request, letter-post items or countries where the designatedoperator perorms the service shall be delivered by special messenger as soon aspossible ater their arrival at the delivery ofce. Any designated operator shall have

the right to confne this service to priority items, to airmail items and, when this isthe only means used between two designated operators, to surace LC items.

Charge. Express items shall be subject, in addition to the postage, to a charge which

may not be less than the amount o postage prepayable on an unregis-tered priority/non-priority item, as the case may be, or on an unregisteredsingle rate letter and the guideline amount or this charge is .63 SDR.For each M bag, designated operators shall collect, instead o the chargeper item, a bulk charge not exceeding fve times the charge per item. This

charge must be ully paid in advance.. When express delivery involves special demands, an additional chargemay be collected in accordance with the provisions relating to items o thesame kind in the internal service.

.3 I the regulations o the designated operator o destination permit,addressees may ask the delivery ofce or express delivery immediatelyon arrival o items which are intended or them. In that case the desig-nated operator o destination shall be authorized to collect, on delivery,the charge that applies in its internal service.

3 Marking3. Items or express delivery shall be provided with either a special bright redprinted label or a stamp impression in the same colour bearing the word“Exprès” in bold letters. In the absence o a label or a stamp impression,the word “Exprès” shall be written in very bold red capital letters. Wherepossible, the label or stamp impression shall be o the shape reproducedbelow. The “Exprès” label, impression or indication shall be placed on theaddress side, in so ar as possible in the top let-hand corner, beneath thesender’s name and address where these are given.

...................

LAUSANNE 1

460No.RCOD

...................

...............................................

...............................................

CN 30

Letter Post, 24th Congress 2008, art RL 135.4.2 –Size 37 x 13 mm, triangle orange

Letter Post – Conv Art 3; RL 35 and orms; RL 36



E.9

4 Treatment o items4. Express items may be dealt with in a dierent manner as long as the overall

level o the service provided to the addressee is at least equal to that whichwould have been obtained through special messenger delivery.

4. Designated operators which have various streams o letter mail shall enterexpress items into the astest internal letters stream upon their arrival atthe inward ofce o exchange and thereater handle these items in the

speediest manner possible.4.3 I the items arrive at the delivery ofce ater the last routine delivery, theyshall be delivered by special messenger on the same day and under thesame conditions as apply internally, in those countries which provide thisacility.

4.4 Additionally, designated operators may provide electronic delivery confr-mation and agree to exchange such delivery data with the designatedoperators o origin o the items.

4.5 Where its regulations so provide, the designated operator o destinationmay deliver by express an advice o arrival o an insured item and not the

item itsel.4.6 I express items have to be submitted to customs control, designatedoperators should:

4.6. present them to Customs as soon as possible ater their arrival; and4.6. encourage the customs authorities in their country to carry out the control

o these items speedily.4.7 Express items on which the total amount o the charges payable in advance

has not been completely paid shall be delivered as ordinary mail unlessthey have been treated as express by the ofce o origin. In the latter eventa charge shall be collected on them in accordance with article RL 8.7.

4.8 Designated operators may confne themselves to making only one attemptat express delivery. Any subsequent attempt to perorm express delivery o

By air mail Priority




E.0

the item shall not necessarily be obligatory. The item shall then be treatedas an ordinary item.

Commentary

136.1 The DOs admitting express items are listed in the Letter Post Compendium. As the special express charge remains the property o the country o origin while the service is perormedby the country o destination, reciprocity is obligatory in all cases and it would not be admissible or a DO,or instance, to admit express items or dispatch and reuse to undertake this service on receiving them.DOs o origin may also decide to give outward express items preerential treatment compared with priorityor airmail items.Delivery by special messenger is not the only way to provide express service, and it is also very expen-sive. One alternative is handling and processing o these items in a dedicated stream, with tight servicestandards.

136.4.4 In recommendation CEP 3/003, the POC recommended that DOs oer this service on the basiso the specifcations provided in document POC C 003–Doc 4a.Annex .Attachment , sections and3 o which are reproduced below:

2 Description o the product

2.1 ThestrategyistodevelopaseparatebrandedExprèsproduct,with:

– pricing and positioning, in the Posts’ portolio o products, between EMS and priority letter, asan upmarket letter service, not as a courier service;

– service objective: reliable and consistent delivery, not time-certain;– contents, weight and size conorming to the UPU letter standards;– registered or insured service not included;– common branding + logo.

2.2 Features–PostExprès

– A delivery standard target o 00% (this will vary rom country to country, depending on its sizeand distribution network).

– Specifed delivery times (which will depend on distance rom destination).– Prompt customer satisaction, with agreed response times.– Track and trace service as per agreed specifcations.– Quality o service monitoring on which enhanced payments will be based.– Insurance, pricing and money-back guarantee may be decided by each DO.– The name Post Exprès has been adopted.– A subsidiary product name may be used instead o “Post” in the logo. “Post” may also appear

in the local language. e.g. La Poste.

3 Track and trace – Tracking at item level – specifcations

3. Countries must use code 39 or code 8 symbology or their outbound Exprès items.

3. Items with one o the two aorementioned codes will be scanned. Countries will not overlabel incomingitems, even in cases where they do not conorm to code 39 or code 8. I a receiving country decides




E.

to overlabel items, it will be expected to cross-reerence the incoming barcode with the newly appliedone so that items can be traced rom end to end.

3.3 A 3-character UPU standard ormat barcode has been agreed, as per S0 in the UPU TechnicalStandards Manual.

3.4 The service indicator will be LX, LD LY or any code between LA and LY, as agreed among the members.

The United States o America will use other indicators in addition to LX, e.g. LZ.

3.5 It has been agreed to capture and exchange three compulsory scans:i captured at the outbound EO and exchanged using PREDESV V containing Exprès item inor-

mation;ii captured at the inbound EO and exchanged using either the D event in the EMSEVTV message

or using RESDES in response to a PREDESV. The preerence is or a combination o both a ‘D’event and a RESDES;

iii captured at delivery or attempted delivery and exchanged using events H and/or I in theEMSEVTV message.

136.4.8 I the sender asks or a second attempt at express delivery to be made the DOs are authorized

to collect the express delivery charge applicable in the internal service.

Article RL 37 Advice o delivery

In those designated operators which oer the advice o delivery service tocustomers, the sender o a registered item, a recorded delivery item or an insureditem may apply or an advice o delivery at the time o posting by paying a chargethe guideline amount o which shall be 0.98 SDR. This advice o delivery shall be

returned to him by the quickest route (air or surace). Marking o items with advices o delivery. Items or which the sender requests an advice o delivery shall bear in

bold type on the address side the letters A.R. The sender shall give hisname and address in roman letters on the outside o the item. The latterindication, when it appears on the address side, shall be placed in the toplet-hand corner. This position shall as ar as possible also be assignedto the letters A.R., which may be located beneath the sender’s name andaddress where these are given.

. The items mentioned under . shall be accompanied by a light red CN 07orm o the consistency o a postcard. The CN 07 orm shall bear in boldtype the letters A.R. The sender shall complete, in roman letters and usingmeans other than ordinary pencil, the various sections as indicated bythe orm’s layout. The ront o the orm shall be completed by the ofceo origin or by any other ofce appointed by the dispatching designatedoperator and be securely attached to the item. I the orm does not reachthe ofce o destination that ofce shall automatically make out a newadvice o delivery.

.3 In calculating the postage on an advice o delivery item, including, where

applicable, calculation o the air surcharge, the weight o the CN 07 ormmay be taken into account. The advice o delivery charge shall be repre-sented on the item with the other charges.




E.

3 Treatment o advices o delivery3. As a matter o priority the advice o delivery shall be signed by the addressee

or, i that is not possible, by another person authorized to do so under theregulations o the country o destination. I those regulations so provideand except in the case o delivery to the addressee in person, the advicemay be signed by the ofcial o the ofce o destination. In addition to thesignature, the name in capital letters or any clear and legible indicationpermitting unambiguous identifcation o the person signing shall also beobtained.

3. The ofce o destination shall return the duly completed and signed CN 07orm direct to the sender by the frst mail. This orm shall be sent à découvertand post-ree by the quickest route (air or surace). I the advice o deliveryis returned without having been duly completed, the irregularity shall benotifed by means o the CN 08 orm provided or in article RL 50., towhich the relevant advice o delivery shall be attached.

3.3 When the sender inquires about an advice o delivery which he has notreceived within a normal period, this advice shall be requested ree ocharge on orm CN 08. A duplicate o the advice o delivery, bearing onthe ront in bold letters the word “Duplicata” (Duplicate), shall be attachedto the CN 08 inquiry orm. The latter shall be dealt with in accordance witharticle RL 50.

Commentary

137.3.1 To obtain greater service reliability and more efcient processing o inquiries, thus meetingcustomer needs, the delivering DO should clearly identiy the name o the recipient o an item. This proce-dure can save time and resources in the inquiry process, where too much time is sometimes spent tryingto decipher illegible signatures.The expression “any clear and legible indication permitting unambiguous identifcation o the personsigning” is designed to cover languages in which capital letters do not exist, situations where the addresseeis unable to write, and instances where electronic means are used to obtain signatures. Thereore, in addi-tion to the recipient’s name in capital letters, identifcation by means o a stamp, electronic recording othe recipient’s name or fngerprinting are regarded as valid procedures.

137.3.2 For the model o the CN 08 orm, see art RL 50.




E.3

P r i o r i t y /

B y a i r m a i l

L o c a l i t y a n d c o u n t r y

T o b e fi l l e d i n b y t h e s e n d e r

O n p o s t a l s e r v i c e

S t a m p o f t h e o f fi c e r e t u r n i n g t h e a d v i c e

L e t t e r P o s t

, 2 4 t h C o n g r e s s 2 0 0 8 , a r t R L 1 3 7 . 2 . 2 – S

i z e 2 1 0 x 1 0 5 m m , w i t h a t o l e r a n c e o f 2 m m , c o l o u r l i g h t r e d

R e t u r n t o

C N 0 7

S t r e e t a n d N o

N a m e

N o o f i t e m

N a t u r e o f t h e i t e m

A d d r e s s e e o f t h e i t e m

O f fi c e o f p o s t i n g

D e s i g n a t e d o p e r a t o r o f o r i g i n

P r i o r i t y /

L e t t e r

R e g i s t e r e d

O r d i n a r y m o n e y o r d e r

N o n - p r i o

r i t y /

P r i n t e d p

a p e r

R e c o r d e d

d e l i v e r y

O u t p a y m

e n t

c h e q u e

* T h i s a d v i c e m a y b e s i g n e d b y t h e a d d r e s s e e o r , i f t h e r e g u l a t i o n s o f t h e c o u n t r y

o f d e s t i n a t i o n s o p r o v i d e ,

b y a n o t h e r a u t h

o r i z e d p e r s o n

A m o u n t

A m o u n t

I n s u r e d

P a r c e l

D a t e

A D V I C E o f r e c e i p t / o f d e l i v e r y / o f p a y m e

n t / o f e n t r y

I n p a y m e n t

m o n e y o r d e r

A . R .

T h e i t e m m

e n t i o n e d a b o v e h a s b

e e n d u l y

T o b e c o m p l e t e d b y o f fi c e o f d e s t i n a t i o n

d e l i v e r e d

p a i d

c r e d i t e d t o

g i r o a c c o u n t

D a t e

S i g n a t u r e *

N a m e o f r e c i p i e n t i n c a p i t a l l e t t e r s ( o

r o t h e r c l e a r i d e n t i fi c a t i o n )

Letter Post – Conv Art 3; RL 37, orm



E.4

Article RL 38Delivery to the addressee in person

At the sender’s request, and in the service between those designated opera-tors which have given their consent, registered items, recorded delivery items andinsured items shall be delivered to the addressee in person. Designated operatorsmay agree to allow this option only or such items accompanied by an advice odelivery.

In all cases, the sender shall pay a charge or delivery to the addressee inperson the guideline amount o which shall be 0.6 SDR.

3 Marking and treatment o items or delivery to the addressee in person3. Items or delivery to the addressee in person shall bear in bold letters the

words “À remettre en main propre” (For delivery to the addressee in person)

or the equivalent in a language known in the country o destination. Thisindication shall appear on the address side and, in so ar as possible, inthe top let-hand corner, beneath the sender’s name and address wherethese are given.

3. When the sender has requested an advice o delivery and delivery to theaddressee in person, the CN 07 orm shall be signed by the addressee or,i that is not possible, by his duly authorized representative. In addition tothe signature, the name in capital letters or any clear and legible indicationpermitting unambiguous identifcation o the person signing shall also beobtained.

3.3 Designated operators shall make a second attempt to deliver such itemsonly i there is a presumption that it will be successul and i the internalregulations so permit.

Commentary

138.1 DOs permitting delivery to the address in person are listed in the Letter Post Compendium.

138.3.2 See comments on art. RL 37.3..

Article RL 39

Items or delivery ree o charges and ees

In the service between designated operators which have notifed their agree-ment to that eect senders may, by means o a previous declaration at the ofce oorigin, undertake to pay the whole o the charges and ees to which the letter-postitems are subject on delivery. So long as a letter-post item has not been deliveredto the addressee, the sender may ask ater posting that the item be delivered reeo charges and ees.

Charges

. Senders shall undertake to pay the amounts which may be claimed by theofce o destination. I necessary, they shall make a provisional payment.




E.5

. The designated operator o origin shall collect rom the sender a charge,the guideline amount o which shall be 0.98 SDR, which it shall retain aspayment or services rendered in the country o origin.

.3 In the case o a request made ater posting o a letter-post item, the desig-nated operator o origin shall also collect an additional charge the guide-line amount o which shall be .3 SDR per request.

.4 The designated operator o destination shall be authorized to collect acommission charge the guideline amount o which shall be 0.98 SDR. Thischarge shall be independent o the presentation-to-Customs charge. Itshall be collected rom the sender on behal o the designated operator odestination.

3 Every designated operator may restrict to registered and insured letter-postitems the service o delivery ree o charges and ees.

4 Marking and treatment o items4. Items or delivery to addressees ree o charges and ees shall bear inbold letters the heading “Franc de taxes et de droits” (Free o charges andees) or a similar indication in the language o the country o origin. Theseitems shall be provided with a yellow label also bearing in bold letters theindication “Franc de taxes et de droits”. The heading and the label shallbe placed on the address side, in so ar as possible in the top let-handcorner, beneath the sender’s name and address where these are given.

4. Every item sent ree o charges and ees shall be accompanied by aCN ranking note. The sender o the item shall complete the text o

the right-hand side o the ront o parts A and B o the ranking note. Thedispatching ofce shall insert the postal service indications. The sender’sentries may be made with the use o carbon paper. The text shall includethe undertaking prescribed in .. The ranking note, duly completed, shallbe securely attached to the item.

4.3 The sender may ask, ater posting, or the item to be delivered ree ocharges and ees.

4.3. I the request is to be orwarded by post, the ofce o origin shall inormthe ofce o destination in an explanatory note. This latter shall bear theprepayment o the charge due. It shall be orwarded as a registered item

by the quickest route (air or surace) to the ofce o destination accompa-nied by a ranking note duly completed. The ofce o destination shall afxthe label prescribed under 4. to the item.

4.3. I the request is to be orwarded by telecommunication, the ofce o originshall inorm the ofce o destination by telecommunication and at the sametime advise the relative particulars o the posting o the item. The ofce odestination shall automatically make out a ranking note.

5 Return o part A o ranking notes. Recovery o charges and ees5. Ater delivery to the addressee o an item or delivery ree o charges and

ees, the ofce which has advanced the customs or other charges onbehal o the sender shall complete, so ar as it is concerned, with theuse o carbon paper, the details appearing on the back o parts A and B




E.6

o the ranking note. It shall send part A, accompanied by the supportingvouchers, to the ofce o origin o the item; these shall be sent in a closedenvelope, without indication o the contents. Part B shall be retained bythe designated operator o destination o the item or settlement with thedebtor designated operator.

5. However, any designated operator may arrange or part A o ranking noteson which charges have been levied to be returned by specially appointedofces and request that this part be orwarded to a specifed ofce.

5.3 The name o the ofce to which part A o the ranking notes are to bereturned shall be entered in every case on the ront o this part by theofce dispatching the item.

5.4 When an item bearing the words “Franc de taxes et de droits” (Free ocharges and ees) reaches the service o destination without a rankingnote, the ofce responsible or customs clearance shall prepare a dupli-cate note; on parts A and B o this note it shall show the name o the

country o origin and, as ar as possible, the date o posting o the item.5.5 When the ranking note is lost ater delivery o an item, a duplicate shall beprepared under the same conditions.

5.6 Parts A and B o the ranking notes relating to items which or any reasonare returned to origin shall be cancelled by the designated operator odestination.

5.7 On receipt o part A o a ranking note showing the charges paid out bythe service o destination, the designated operator o origin shall convertthe amount o those charges into its own currency. The rate used shall notbe higher than the rate fxed or the issue o postal money orders intended

or the country concerned. The result o the conversion shall be shown inthe body o the orm and on the coupon at the side. Ater recovering theamount o the charges, the ofce appointed or that purpose shall hand tothe sender the coupon rom the note and any supporting vouchers.

6 Accounting with the designated operator o origin o items6. Accounting in respect o customs charges and ees and other charges paid

out by each designated operator on behal o another shall be carried outby means o CN detailed monthly accounts, drawn up by the creditordesignated operator in the currency o its own country. The data in parts

B o the ranking notes which have been retained shall be entered in thealphabetical order o the ofces which have advanced the charges and inthe numerical order given to them.

6. I the two designated operators concerned also operate the parcel-postservice in their relations with each other, they may, in the absence o noticeto the contrary, include in the accounts or the customs charges and eesand other charges o that service those o the letter post.

6.3 The CN detailed account, accompanied by parts B o the rankingnotes, shall be orwarded to the debtor designated operator at the latestby the end o the month ollowing that to which it relates. “Nil” accounts

shall not be prepared.6.4 The accounts shall be settled separately. Each designated operator may,however, request that these accounts be settled with those or money




E.7

orders or with CP 75 accounts or postal parcels, without being incorpo-rated in them.

Commentary

139.1 DOs permitting items or delivery ree o charges and ees are listed in the Letter Post Compen-dium.DOs are recommended to include the service or delivery ree o charges and ees as widely as possible intheir range o letter-post services and in their relations with other DOs that already oer the service (recom-mendation C 3/Washington 989).

139.2.1 “Provisional payment” is to be understood to mean the payment o an amount covering theprobable costs.




E.8

CN 11

DETAILS OF CHARGES DUE

(in the currency of the countryof destination of the item)

Stamp of the office which has recovered the charges

1 Also called “Commission charge”

TOTAL OF CHARGES ADVANCED

Amount (in figures, in the currency of

the country of destination of the item)

Stamp of the office

advancing the charges

Office which has made the advance

No. of register SignatureDate

Amount (in figures after conversion)

In-register No.

Stamp of the office whichhas recovered the charges

FRANKING NOTE

Designated operator

Letter Post, 24th Congress 2008, art RL 139.4.2 – Size 148 x 210 mm (148 x 105 mm when parts A and B are folded one upon the other),colour yellow

Part A (Back)

Part B(Front)

Coupon to be handed to the sender

Charge for deliveryfree of charges1

Customs duty

Presentation-to-Customscharge

Other charges

Total

Total(after conversion)

To be filled in by the designated operator of origin (on return)

To be filled in by the designated operator of destination

Part B

Part A

Nature of the item Weight

No. Insured value

Office of posting

Sender (name and full address)

Addressee (name and full address)

The item is to be delivered

free of charges and fees,which I undertake to pay

Stamp of the office

of origin

Signature of sender

To be filled in by the dispatching designated operator

CN 11

Letter Post – Conv Art 3; RL 39, orms



E.9

CN 11

DETAILS OF CHARGES DUE

(in the currency of the countryof destination of the item)

1 Also called “Commission charge”

Part A (front)

Part B(Back)

Upper edgeof the formwhen parts

A and Bare foldedone uponthe other

Charge for deliveryfree of charges1

Customs duty

Presentation-to-Customscharge

Other charges

Total

Part BTo be filled in by the designated operator of destination

TOTAL OF CHARGES ADVANCED

Amount (in figures, in the currency of

the country of destination of the item)

Stamp of the office

advancing the charges

Office which has made the advance

No. of register Date Signature

Receipt

Stamp of the office of origin

The sender has paid the chargesand fees indicated on the back


Office of posting

No. Insured value

Nature of the item Weight

To be filled in by the dispatching designated operator

Part A Designated operator

WeightNature of the item

No. Insured value

Office of posting



Stamp of the officeof origin

Signature of sender

The item is to be deliveredfree of charges and fees,

which I undertake to pay

To be returned to the office of

FRANKING NOTE CN 11Í




E.30

Amount of each frankingnote (in national currency)

DETAILED MONTHLY ACCOUNTCustoms, etc, charges

CN 12Creditor designated operator

Debtor designated operator Month

Year

Date

Letter Post, 24th Congress 2008, art RL 139.6.1 – Size 210 x 297 mm

S e r i a l N o .

Office which made the advance ObservationsNo. of thefrankingnote

Dateof the advance

1 2 3 4 5 6

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

Creditor designated operatorSignature

Notes To be filled in by typewriter or computer printer

Total




E.3

Article RL 40International business reply service (IBRS)

General. Designated operators may agree with each other to participate in an

optional international business reply service (IBRS). All designated opera-tors shall, however, be obliged to operate the IBRS “return” service.

. The purpose o the international business reply service (IBRS) is to enableauthorized senders to prepay in advance reply items posted by theirrespondents residing abroad.

.3 Designated operators which operate this service shall comply with theprovisions laid down below.

.4 Designated operators may, nevertheless, agree bilaterally on anothersystem to be applied between themselves.

.5 Designated operators may establish a compensation system that takes

account o the costs borne. Operating methods. IBRS works as ollows:.. items rom the authorized sender residing in country “A” sent to his

respondents residing in one or more countries “B” each contain an IBRSenvelope, card or label;

.. the respondents residing in country (or countries) “B” may use the IBRSenvelopes, cards or labels to reply to the sender; IBRS items shall beregarded as priority items or ordinary airmail items prepaid in accordance

with article RL 4...4;..3 the IBRS items posted shall be transmitted to country “A” and delivered tothe authorized sender.

. Member countries or designated operators shall be ree to set the chargesand conditions or authorizing use o the service and or handling the itemsposted.

.3 Designated operators operating IBRS may do so either on a reciprocalbasis or in one direction only (the “return” service). The latter procedurepresupposes that the designated operator o country “B” accepts IBRSitems or posting but does not issue authorization to use the service to

customers residing on its territory..4 Designated operators operating the service shall make clear to theircustomers, on authorizing use o the service, the obligation to conormto the provisions o this article and to the regulations in the Letter PostManual.

3 Specifcations or IBRS items3. IBRS items may be in the orm o cards or envelopes conorming to the

specimen provided or and to the regulations in the Letter Post Manual.3. Items consisting o envelopes or packets bearing a label conorming to

the specimen provided or and to the regulations in the Letter Post Manualshall also be admitted as IBRS items.




E.3

3.3 IBRS items shall conorm to the size limits applicable to the equivalentletter-post items laid down in article RL . In respect o postcards oritems in card orm, IBRS items may also be accepted in accordance witharticle RL 8.5. IBRS items shall not weigh more than 50 grammes.

3.4 IBRS items may contain correspondence and printed papers.3.5 Notwithstanding 3.3 and 3.4, designated operators may agree on a bilat-

eral basis to admit goods o no commercial value in IBRS items and tolimit their weight to 50 grammes. Designated operators may agree bilat-erally to any urther extensions o the service.

4 IBRS accounting charges4. Each designated operator returning IBRS items to another designated

operator shall be entitled to collect rom that designated operator a sumcorresponding to costs incurred or returning the IBRS items.

4. This sum shall be fxed on the basis o a charge per item and a charge perkilogramme. These charges shall be calculated as ollows:

4.. the per item charge shall be fxed at 0.5 SDR;4.. the per kilogramme charge shall be calculated, in principle, as indicated

in article RL 35.3, but according to the net weight. The kilogramme ratesshall be fxed on the basis o not more than 0 average rates, each relatingto a group o countries o destination and fxed according to the weight omail or the dierent destinations within the group. The kilogramme ratesshall be submitted to the International Bureau and published annually inthe Transit Compendium.

4.3 Any revision o the charge mentioned under 4.. shall be based on avail-able economic data.

4.4 Unless the designated operators concerned decide otherwise, IBRScharges shall not be paid when the annual number o IBRS items returned

by each designated operator is equal to or lower than ,000. When theannual number o IBRS items returned exceeds ,000 or one designated

IBRS/CCRI N°:

Priority/Prioritaire

By airmail/Par avion

REPLY PAID/RÉPONSE PAYÉE

GREAT BRITAIN/GRANDE-BRETAGNE

MESSRS. T. Smith & Co.99 Temple StreetPRESTONGREAT BRITAINPR1 1ZY

NE PAS AFFRANCHIR

NO STAMP REQUIRED




E.33

operator, the amount paid shall take into account the number o IBRSitems returned by both designated operators.

5 Accounting or IBRS charges5. Preparation o CN 09 and CN 0 statements o IBRS items5.. Ater transmission o the last mail o every month, the ofce o exchange

o origin o the IBRS items shall prepare, by ofce o exchange o destina-tion, rom the data on the CN 3 letter bills, a CN 09 statement o IBRSitems sent. It shall then send these statements to its central administra-tion.

5... When the CN 3 letter bill bears no data on the weight o IBRS itemsreturned, a deault weight o fve grammes per item shall apply.

5.. For each designated operator o destination o the IBRS items, the desig-nated operator o origin shall prepare quarterly, rom the particulars on theCN 09 statements, by ofce o origin, by ofce o destination and, where

appropriate, by orwarding route, a CN 0 recapitulative statement o IBRSitems.5..3 The CN 09 statements shall be supplied to the designated operator o

destination in support o the CN 0 recapitulative statement.5. Transmission and acceptance o CN 09 and CN 0 statements o IBRS

items5.. The CN 0 recapitulative statement shall be sent in duplicate to the desig-

nated operators o destination o the IBRS items within fve months o theend o the quarter to which it relates.

5.. Ater accepting it, the designated operator o destination o the IBRS items

shall return one copy to the designated operator which prepared it. I thedesignated operator concerned has not received any notice o amend-ment within three months o the date o dispatch, it shall regard it as ullyaccepted. I verifcation reveals any discrepancies, the corrected CN 09statement shall be attached in support o the duly amended and acceptedCN 0 recapitulative statement. I the designated operator o origin o theIBRS items disputes the amendments made to the CN 09 statement, it shallconfrm the actual data by sending photocopies o the CN 3 orms drawnup by the ofce o origin upon dispatch o the disputed IBRS items.

5..3 Designated operators may agree that the CN 09 and CN 0 statements

shall be prepared by the designated operator o destination o the IBRSitems. In this case, the acceptance procedure provided or under 5..and 5.. shall be adapted accordingly.

5.3 Preparation, transmission and approval o IBRS accounts5.3. The creditor designated operator shall be responsible or preparing the

accounts and orwarding them to the debtor designated operator.5.3. The detailed accounts shall be prepared on a CN 9 orm, on the basis o

the dierence between the amounts to be brought to account based onthe number and weight o IBRS items received and dispatched as appearrom the CN 0 recapitulative statements.

5.3.3 The CN 9 detailed account shall be sent in duplicate to the debtor desig-nated operator as soon as possible ater the end o the year to which itreers.




E.34

5.3.4 The debtor designated operator shall not be obliged to accept detailedaccounts that are not sent to it within months o the end o the yearconcerned.

5.3.5 I the designated operator sending the detailed account receives no noticeo amendment within three months o the date o dispatch, the accountshall be regarded as ully accepted.

5.3.6 The CN 9 detailed accounts may be summarized in a CN 5 generalaccount by the creditor designated operator under the conditions providedor in article RL 40.5.

5.4 General liquidation account and payment o IBRS charges5.4. Article RL 48 shall apply to IBRS charges or which the creditor desig-

nated operator prepares a CN 0 statement.

Commentary

140.1 The Seoul Congress urged all DOs to consider the possibility o joining IBRS, either to oer aull service or a one-way service, in order that the Post may maintain its competitive advantage. It alsoasked Restricted Unions to encourage their members to join, with the the aim o increasing trafc growthbetween their members (resolution C 5/994).DOs providing IBRS are listed in the Letter Post Compendium.

140.3.3 IBRS items must conorm with the ollowing points:– the two horizontal bars must be at least 3 mm thick and at least 4 mm apart; the words “RÉPONSE

PAYÉE” (REPLY PAID) must be printed on the frst line and the name o the country o destination onthe second line; both lines o text must be printed in capital letters;

– the address o the IBRS licensee must be printed below the two horizontal bars;– i an indication o the IBRS licence number is printed on the item, it must be shown under the

orwarding indication;– all the text and the symbols must be printed in a dark colour which contrasts clearly with the back-

ground o the item; in principle black or dark blue printing should be used, but DOs may permit other

colours, provided that they result in dark printing contrasting clearly with a light background; on itemsprinted in black and white, the terms “Prioritaire” (Priority) or “Par avion” (By airmail) may be given ina ramework in a colour other than blue;

– translations in the languages o the countries o posting and destination o the item may be given inaddition to the French indications.

140.5.1.1 For the model o the CN 3 orm, see art RL 74.

140.5.3.6 For the model o the CN 5 orm, see art RL 4.

Prot Article RL VIIIIBRS accounting charges

Cape Verde, Egypt, Kazakhstan, Kyrgyzstan, Morocco, Oman, Nepal, Qatarand Uzbekistan reserve the right to claim compensation o the costs o the IBRSservice even when the annual number o items returned is less than or equal tothe threshold laid down in article RL 40.4.4.

Letter Post – Conv Art 3; RL 40; Prot Art RL VIII



E.35


CN 09STATEMENT OF IBRS ITEMS SENTDesignated operator preparing the form

Date

YearMonth

Designated operator of destination

Office of exchange of destination

Dispatching office of exchange

Dispatching designated operator

Dateof dispatch

1

Numberof bundles

Total to be entered on CN 10 statement

Office of destination

Place and signature

WeightNumberof receptacles

Mail No.

2 3 4kg

Summary of IBRS items from CN 31 letter bills

Weight Total weight Totalnumberof items

kg

875 6kg

Priority By surface

By air




E.36

RECAPITULATIVESTATEMENT OF IBRS ITEMS

CN 10Designated operator preparing the form

Date

Summary of CN 09 statements

Office of originOfficeof destination

21

Designated operator of originPlace and signature

Seen and accepted by the designated operator of destinationPlace, date and signature

Total weight Total number of items Observations

543kg

Total to be entered on CN 19 account

By surfaceDispatching designated operator


Year

First quarter Third quarter

Second quarter Fourth quarter

Priority

By air





E.37

CN 19

Year of account

Creditor designated operator

Date

DETAILED ACCOUNTIBRS charges

Debtor designated operator

1 IBRS items dispatched/received(Data from CN 10 forms – give weights in kg only)

Quarter

1st

2nd

3rd

4th

Mail

dispatched

1st

2nd

3rd

4th

Mailreceived

Total for year1

By air

Total for year1

2 IBRS charges

Total amount (SDR)

kg

1 Weight to be entered on CN 61 account for payment of terminal dues

Weight Number of items

SDR

0.15

SDR

A

C = A + B

B

Items dispatched

x rate

Totals (SDR)

Number of items

kg

SDR SDR

D

F = D + E

E

G = C – F

0.15

Seen and accepted by debtor designated operatorPlace, date and signature


Total amount (SDR)

Items received

x rate

Totals (SDR)

To be received (SDR)

By surface

kg

Weight Priority

Total

kg

kgkg

kg

kg

Number of items

By air By surface Total

Letter Post, 24th Congress 2008, art RL 140.5.3.2 – Size 210 x 297 mm

Weight




E.38

Final sums due

STATEMENTIBRS chargesDate

CN 20Designated operator

NotesStatement showing the balance of the CN 19 account

Year for which sums are due

Designated operator preparing the statement

Carried forward

from the CN 19detailed account

SDR

Designated operator preparing the statementSignature

Additional information

Letter Post, 24th Congress 2008, art RL 140.5.4.1 – Size 210 x 297 mm

Letter Post – Conv Art 3; RL 40; orms



E.39

Article RL 4International business reply service – local response

Designated operators may agree bilaterally to operate an optional IBRS– local response, either on a reciprocal basis or in one direction only (the returnservice).

The IBRS – local response is based on IBRS but the prepaid responses usethe domestic business reply design o the designated operator in which they areposted. The designated operator o the country o posting delivers these responsesto a Post Ofce Box address in its territory, clears them rom the P.O. box anddispatches them to the designated operator o origin in the international mail.

3 The details o this service shall be laid down bilaterally between the desig-nated operators concerned on the basis o guideline provisions defned by the

Postal Operations Council.

Article RL 4International reply coupons

Designated operators shall be permitted to sell international reply couponsissued by the International Bureau and to limit their sale in accordance with theirinternal legislation.

The value o the reply coupon provided or in article 3.4. o the Conventionshall be 0.74 SDR. The selling price fxed by the designated operators concernedmay not be less than this value.

3 Reply coupons shall be exchangeable in any member country or postagestamps and, i not precluded by the internal legislation o the country o exchange,or postal stationery or postal prepayment marks or impressions representing theminimum postage prepayable on an unregistered priority letter-post item or anunregistered airmail letter sent abroad, whatever the country o destination.

4 The designated operator o a member country may, in addition, reservethe right to require the reply coupons and the items to be prepaid in exchange orthose reply coupons to be presented at the same time.

5 International reply coupons shall conorm to the annexed specimen CN 0.They shall be printed, on paper bearing as a watermark the initials UPU in largeletters, under arrangements made by the International Bureau. The name o thecountry o origin shall be printed on the coupons. They shall also have printedon them, inter alia, a standardized UPU barcode containing the ISO code o thecountry, the date o printing and the International Bureau selling price expressed in

SDR. They shall be delivered once the designated operators have paid the amounto the invoice previously sent to them by the International Bureau, made up o thevalue o the coupons and associated production, transport and insurance costs.




E.40

6 Designated operators shall order international reply coupons rom the

International Bureau. The International Bureau shall prepare a delivery bill withinten working days o receipt o the order and send it to the designated operatorconcerned. The payment period shall be six weeks rom the date on which thebill is sent. In the event o non-payment within this period, the bill and the relatedorder shall be cancelled. However a designated operator with a credit at the Inter-national Bureau arising rom an international reply coupon account may use it orthe partial or ull settlement o the delivery bill.

7 Each designated operator shall have the option o indicating the selling priceon the reply coupons by means o a printing process or o asking the International

Bureau or this price to be indicated at the time o printing.

8 The validity period o the coupon shall be indicated on it. Post ofces shallsatisy themselves as to the genuineness o the documents when they exchangethem and check particularly the presence o the watermark and other securityeatures, details o which will be communicated in advance by the InternationalBureau. Reply coupons on which the printed text does not agree with the ofcialtext shall be reused as invalid. Exchanged reply coupons shall be marked with animpression o the date-stamp o the ofce exchanging them.

9 Exchanged reply coupons shall be returned to the International Bureau inpackets o a thousand. Designated operators that exchange less than a thousand

1 This explanation is repeated on the back of the coupon in Arabic, Chinese, English, German, Russian and Spanish.

Letter Post, 24th Congress 2008, art RL 142.5 – Size 149 x 102 mm

1

Letter Post – Conv Art 13; RL 142 and orm



E.4

coupons per year may return the coupons they have exchanged to the InternationalBureau at the end o the year. They shall be sent together with a CN 03 statementprepared in duplicate and showing their total number and value. The value shallbe calculated according to the rate provided or under . In case o change in thisrate, all reply coupons exchanged beore the date o the change shall be sent ina single consignment including, by way o exception, broken lots; they shall beaccompanied by a special CN 03 statement made out in the old value.

0 Ater verifcation by the International Bureau, the CN 03 shall be duly datedand signed and returned to the designated operator. At the end o every quarter, theInternational Bureau will, on the basis o the CN 03s received, prepare a consoli-dated statement o coupons exchanged by each designated operator. It shall makepayment on the basis o these statements. Payment shall be made within a periodo six weeks ater the end o each quarter. Designated operators shall have theoption o receiving payments direct, or having them credited to their IRC account at

the International Bureau. No credit shall be given or orged or countereit couponsexchanged.

A separate accounting system or IRCs comprising a separate account oreach designated operator participating in this service shall be created at the Inter-national Bureau. This system shall be managed in accordance with the relevantprovisions o the Regulations or the administrative and fnancial management oInternational reply coupons.

The International Bureau shall also take back damaged reply coupons sent

together with a separate CN 03 statement prepared in duplicate, provided that atleast part o the barcode enables the value o such coupons to be determined.

Commentary

142.1 DOs availing themselves o the option o selling reply coupons are listed in the Letter Post Compen-dium.The option o limiting the sale o reply coupons is provided to prevent abuse o international reply couponsas a means o payment or matters not connected with the postal service, in particular when currencyvalues are disrupted in certain countries.

142.2 Up to the 989 Washington Congress, the value o the reply coupon was aligned with the amounto the highest charge or a letter o 0 g (00% increase in the basic charge authorized since the 979 Riode Janeiro Congress). When the 989 Washington Congress changed the basic rates to guideline rates,and as a result abolished the upper and lower limits o the charges, it fxed the value o the reply couponat double the basic charge or a 0 g letter.

142.3 The exchange o reply coupons is compulsory or all countries even though their sale is optional.I the sender asks – in exchange or a reply coupon – or a commemorative stamp or stamps on which asupplement is payable, he will have to pay the supplement himsel (decision C 5/Brussels 95).Reply coupons intended or exchange against the postage stamps necessary or prepaying items to besent to countries with which a DO has an agreement on reduced charges must be exchanged against thevalue o the postage prepayable or countries with which no agreement on reduced charges exists (deci-sion C 6/Paris 947).In countries applying the provisions relating to standardized items (art RL 06.9 and RL 8) two dierentrates may be applied to letters up to 0 g. To take account o this situation, the 974 Lausanne Congress

replaced the expression “postage prepayable on an unregistered letter o the frst weight step” by “minimumpostage prepayable on an unregistered letter” to speciy that in such countries the equivalent value o areply coupon is that o the postage payable on a standardized letter.




E.4

International reply coupons will be exchangeable or postage stamps representing the value o the highestcharge fxed or airmail letters or priority letters or abroad.

Prot Article RL XIXInternational reply coupons issued beore January 00

International reply coupons o the earlier type issued beore January 00and exchanged up to 30 June 006 shall be settled direct between the designatedoperators concerned in accordance with the provisions indicated hereinater. Theymay no longer be the subject o the General liquidation account o internationalreply coupons prepared by the International Bureau.

In the absence o a special agreement, ater this transitional period, inter-national reply coupons o the earlier type shall no longer give rise to a settlementbetween designated operators.

3 In the liquidation accounts between designated operators, the value o replycoupons shall be calculated at the rate o 0.74 SDR per coupon.

4 Exchanged reply coupons shall be sent every year, at the latest within sixmonths ater the end o the period concerned, to the designated operators thatissued them, with their total number and value indicated on a statement conormingto the annexed specimen CN 0bis.

5 Reply coupons charged by mistake to the account o a designated operator

other than the issuing designated operator shall be deducted rom the latter’saccount and returned to the designated operator that wrongly sent them; theyshall then be marked accordingly. This operation may be carried out during theollowing accounting period in order to avoid an additional account. This provisionshall not be applied beyond 006.

6 As soon as two designated operators have agreed on the number o replycoupons exchanged in their reciprocal relations, the creditor designated operatorshall prepare and send in duplicate to the debtor designated operator or approvala statement conorming to the annexed specimen CN 03bis, i the balance exceeds74 SDR and i a special regulation has not been provided or between the desig-nated operators in question. I, within one month rom the date o dispatch o thestatement, the creditor designated operator has received no comment, the amounton this statement shall be regarded as ully accepted.

7 When the balance between two designated operators does not exceed74 SDR, this balance shall be brought orward to that o the ollowing year by thecreditor designated operator. I the balance is less than 74 SDR in the fnal accounto reply coupons exchanged up to 30 June 006, no payment shall be made.

Letter Post – Conv Art 3; RL 4; Prot Art RL XIX



E.43

8 Payment shall be made as quickly as possible and at the latest within sixweeks rom the date o acceptance or o notifcation that the balance to be settledis ully accepted.

9 International reply coupons o a type issued beore January 00 shallno longer be exchanged at post ofces ater 3 August 007.

Commentary

XIX.1 The dates were modifed by the IB ollowing the decision by the POC Chairman to extend thedeadline – see IB circ No. 304 o 9 September 005.

XIX.9 The 007 POC decided that old IRCs issued prior to 00 could no longer be exchanged as rom September 007.

Letter Post – Conv Art 3; RL XIX



E.44

Reply coupons at 0.74 SDR exchangedand sent to the International Bureau

SDR

Seen and accepted by the International Bureau of the UPUPlace, date and signature

NotesConsignments of reply couponsmust not contain fractions of a hundred


Number Amount

DETAILED STATEMENTReply coupons exchangedDate

Designated operatorand postal address

CN 03


P.O. BoxCH–3000 BERNE 15SWITZERLAND

Berne,

Method of reimbursement

In order to proceed with reimbursement of the sum of SDR under optimum conditions, please indicatethe preferred method of reimbursement from among the following three options:

OPTION 1: transfer to a bank or postal account

Transfers can only be made to the official accounts indicated by designated operators in an InternationalBureau circular concerning the settlement of international postal accounts. In the absence of such a circular,the International Bureau will provisionally and automatically apply option 2 below.

Choice of currency:

USD (United States dollars) EUR (euros) CHF (Swiss francs)

OPTION 2: enter the sum of SDR to our designated operator’s credit with the International Bureau.

OPTION 3: use the sum of SDR to settle sums owed to the Union. Please provide details of the billsto be settled on a separate sheet.

Designated operator. Authority responsible for international accounts.

Name and title of signatory Stamp, date and signature





E.45

L e t t e r P o s t , 2 4 t h C o n g r e s s 2 0 0 8

, a r t R L X I X . 4 – S i z e 2 1 0 x 1 4 8 m m

C o u p o n s o f 0 . 7 4 S D R

S D R

S e e n a n d a c c e p t e d b y t h e d e b t o r d e s i g n a t e d o p e r a t o r

P l a c e , d a t e a n d s

i g n a t u r e

T h e d e s i g n

a t e d o p e r a t o r p r e p a r i n g t h e s t a t e m e n t

P l a c e , d a t e

a n d s i g n a t u r e o f o f fi c i a l

N u m b e r

A m o u n t

D E T A I L E D

S T A T E M E N T

R e p l y c o u p

o n s

C r e d i t o r d e s i g n a t e d o p e r a t o r

C N 0 2 b i s

D e s i g n a t e d

o p e r a t o r w h i c h i s s u e d t h e r e p l y c o u p o n s

D a t e o f s t a t e m e n

t

P e r i o d o f s t a t e m e n t

Letter Post – Conv Art 3; RL XIX; orms



E.46

L e t t e r P o s t , 2 4 t h C o n g r e s s 2 0 0 8 , a r t R L X I X . 6 – S i z e 2 1 0 x 1 4 8 m m

T h e c r e d i t o r d e s i g n a t e d o p e r a t o r

P l a c e , d a t e

a n d s i g n a t u r e

N u m b e r

V a l u e c a l c u l a t e d

a t 0 . 7 4 S D R p e r c

o u p o n

R E C A P I T U

L A T I V E S T A T E M E N T

R e p l y c o u p

o n s

C r e d i t o r d e s i g n a t e d o p e r a t o r

C N 0 3 b i s

D e b t o r d e s i g n a t e d o p e r a t o r

D a t e o f s t a t e m e n

t

P e r i o d o f s t a t e m e n t

R e p l y c o

u p o n s

D e s i g n a t e d o p e r a t o r

w h i c h i s s u

e d t h e c o u p o n s

D e s i g n a t e d o p e r a t o r

w h i c h e x c h a n g e d t h e c o u p o n s

B a l a n c e t o t h e c r e d i t o f

N a m e

o f t h e d e s i g n a t e d o p e r a t o r

Letter Post – Conv Art 3; RL XIX; orms



E.47

Prot Article RL XX Adjustment o debts arising rom the settlement o accounts through the fnal liqui-dation account or international reply coupons distributed beore 1 January 2002

1 Debts payable to a designated operator as a result o the settlement oaccounts through the International Bureau’s fnal liquidation account or interna-tional reply coupons distributed beore 1 January 2002 which are overdue ater1 April 2003 may be adjusted against credits rom any other designated operatordue to the debtor concerned. Beore taking such a step, the International Bureaushall consult the creditor concerned and send a reminder to the deaulting debtor.I no payment is made within a period o one month rom the date o this reminder,the International Bureau shall be competent to make the necessary accountingadjustments unilaterally ater inorming all the concerned parties. The consent othe deaulting debtor shall not be necessary.

2 When making these accounting adjustments, the International Bureau shallonly oset accounts that have been accepted by both the deaulting debtor andthe designated operator owing money to the deaulting debtor.

3 The deaulting debtor shall have no claim against the designated operatorowing money to it or any credits attributed by the International Bureau to thecreditor in accordance with the procedure prescribed in paragraph 1.

Article RL 143

Consignment Service

1 Designated operators may agree among themselves to take part in anoptional “Consignment” service or collective items rom one consignor sentabroad.

2 Wherever possible, this service shall be identifed by the logo defned in 4.

3 The details o this service shall be laid down bilaterally between the desig-nated operator o origin and the designated operator o destination on the basis

o provisions defned by the Postal Operations Council.

4 Identifcation o the “Consignment” service4.1 The logo designed to identiy the “Consignment” service shall consist othe ollowing components:4.1.1 the word “CONSIGNMENT” in blue;4.1.2 three horizontal bands (one red, one blue and one green).

Article 14 See Section L and M.

CONSIGNMENTCONSIGNMENT

Letter Post – Conv Art 13; Prot Art RL XX; RL 143



F.


Section F

Special provisions and Customs matters

Article 15Items not admitted. Prohibitions

1 General1.1 Items not ullling the conditions laid down in the Convention and

the Regulations shall not be admitted. Items sent in urtherance oa raudulent act or with the intention o avoiding ull payment o theappropriate charges shall not be admitted.

1.2 Exceptions to the prohibitions contained in this article are set out inthe Regulations.

1.3 All member countries or their designated operators shall have theoption o extending the prohibitions contained in this article, whichmay be applied immediately upon their inclusion in the relevantcompendium.

2 Prohibitions in all categories o items2.1 The insertion o the articles reerred to below shall be prohibited in all

categories o items:2.1.1 narcotics and psychotropic substances, as dened by the Interna-

tional Narcotics Control Board, or other illicit drugs which are prohib-

ited in the country o destination;2.1.2 obscene or immoral articles;2.1.3 countereit and pirated articles;2.1.4 other articles the importation or circulation o which is prohibited in

the country o destination;2.1.5 articles which, by their nature or their packing, may expose ocials

or the general public to danger, or soil or damage other items, postalequipment or third-party property;

2.1.6 documents having the character o current and personal correspond-ence exchanged between persons other than the sender and the

addressee or persons living with them;

3 Explosive, fammable or radioactive materials and dangerous goods3.1 The insertion o explosive, fammable or other dangerous goods as

well as radioactive materials shall be prohibited in all categories oitems.

3.2 The insertion o replica and inert explosive devices and military ordnance, including replica and inert grenades, inert shells and thelike, shall be prohibited in all categories o items.

3.3 Exceptionally, the ollowing dangerous goods shall be admitted:3.3.1 the radioactive materials sent in letter-post items and postal parcels

mentioned in article 16.1;



F.


3.3.2 the inectious substances sent in letter-post items and postal parcelsmentioned in article 16.2.

4 Live animals4.1 Live animals shall be prohibited in all categories o items.4.2 Exceptionally, the ollowing shall be admitted in letter-post items

other than insured items:4.2.1 bees, leeches and silk-worms;4.2.2 parasites and destroyers o noxious insects intended or the control

o those insects and exchanged between ocially recognized institu-tions;

4.2.3 fies o the amily Drosophilidae or biomedical research exchangedbetween ocially recognized institutions.

4.3 Exceptionally, the ollowing shall be admitted in parcels:4.3.1 live animals whose conveyance by post is authorized by the postal

regulations o the countries concerned.

5 Insertion o correspondence in parcels5.1 The insertion o the articles mentioned below shall be prohibited in

postal parcels:5.1.1 correspondence, with the exception o archived materials, exchanged

between persons other than the sender and the addressee or personsliving with them.

6 Coins, bank notes and other valuable articles

6.1 It shall be prohibited to insert coins, bank notes, currency notes orsecurities o any kind payable to bearer, travellers’ cheques, platinum,gold or silver, whether manuactured or not, precious stones, jewelsor other valuable articles:

6.1.1 in uninsured letter-post items;6.1.1.1 however, i the national legislation o the countries o origin and desti-

nation permits this, such articles may be sent in a closed envelope asregistered items;

6.1.2 in uninsured parcels; except where permitted by the national legisla-tion o the countries o origin and destination;

6.1.3 in uninsured parcels exchanged between two countries which admitinsured parcels;6.1.3.1 in addition, any member country or designated operator may prohibit

the enclosure o gold bullion in insured or uninsured parcels origi-nating rom or addressed to its territory or sent in transit à découvertacross its territory; it may limit the actual value o these items.

7 Printed papers and literature or the blind7.1 Printed papers and literature or the blind:7.1.1 shall nor bear any inscription or contain any item o correspond-

ence;7.1.2 shall not contain any postage stamp or orm o prepayment, whether

cancelled or not, or any paper representing a monetary value, except



F.


in cases where the item contains as an enclosure a card, envelopeor wrapper bearing the printed address o the sender o the item orhis agent in the country o posting or destination o the original item,which is prepaid or return.

8 Treatment o items wrongly admitted8.1 The treatment o items wrongly admitted is set out in the Regulations.

However, items containing articles mentioned in 2.1.1, 2.1.2, 3.1 and3.2 shall in no circumstances be orwarded to their destination, deliv-ered to the addressees or returned to origin. In the case o articlesmentioned in 2.1.1, 3.1 and 3.2 discovered while in transit, such itemsshall be handled in accordance with the national legislation o thecountry o transit.

Commentary

15.2.1.1 The International Narcotics Control Board (INCB) denes the types o substances under inter-

national control and classies them according to the categories o narcotics or psychotropic substances.These INCB classications do not adequately capture all o the illicit drugs or controlled substances which

are prohibited in many UPU member countries.

The list o narcotics and psychotropic substances placed under international control (abbreviated list) is

given in part III o the List o Prohibited Articles.

In an inquiry conducted by the IB among DOs on smuggling narcotics and psychotropic substances by

post, a number o diculties emerged, particularly as regards the attitude to be adopted by the intermediate

country having regard to the reedom o transit when closed mails are suspected o containing such arts.

Congress adopted in this connection ormal opinion C 54/Washington 989, the operative part o which

is given below:

“Congress invites postal administrations:

i – to cooperate in combating the trac in narcotics and psychotropic substances whenever they

are legally required to do so by their national authorities responsible or this matter;

– to ensure respect or the undamental principles o the international Post, in particular, the reedom

o transit (art o the Constitution and o the Convention);

ii to make all appropriate arrangements with the relevant authorities o their countries to ensure that

bags o mail in transit suspected o enclosing items containing narcotics or psychotropic substances

are not opened, but to advise:

a by the quickest means, at the request o their customs authorities the administration o destina-

tion so that the suspected bags can easily be identied on arrival;

b by verication note, the administration o origin o the mail;

iii to approach the legislative authorities, in consultation with the customs services, to ensure that laws

and regulations do not prevent the use o the technique known as ‘controlled delivery’; the Customs

o the transit country, i necessary with the agreement o the competent authorities, must take appro-

priate measures to inorm the customs authorities o the country o destination and, possibly, o the

country o origin o the suspect mails.”

15.2.1.2 It is at the discretion o each DO to decide what is meant by the term “obscene”.

15.2.1.3 Non-admission or conveyance or transit o correspondence items should be notied to the

DOs so that the public may be inormed o the prohibition in good time.

Inormation about current prohibitions in Union member countries is communicated to the IB, which

updates the List o Prohibited Articles on that basis. Each DO must ensure that, wherever possible, the

inormation about current prohibition in its country and sent to the IB is set out in clear, precise and

detailed terms and that it is kept up-to-date.

15.3 In addition to explosive or fammable substances, compressed gases, corrosive liquids, oxidizing

and toxic substances and any other substances which could endanger human lie or cause damage areto be considered dangerous.



F.4

The “List o denitions o dangerous goods prohibited rom conveyance by post”, drawn up by the Inter-

national Civil Aviation Organization (ICAO) is given in part IV o the List o Prohibited Articles (pink sheets).

With regard to the saety o sta involved in handling items presumed to be dangerous (mail bombs),

Congress issued recommendation C 76/Rio de Janeiro 979, recommending to DOs that they:

“a As preventive measures:

i establish permanent liaison with the competent authorities o their countries (police, customs,

national security committees, etc.) in order:

– to be inormed o any threats or o signs indicating the dispatch o dangerous items;– to settle questions concerning the examination o items and the destruction o dangerous

arts;

ii issue directives or their services based in particular on the inormation contained in the CCPS

study on the measures to be taken to detect mail bombs and to protect sta against the risk o

explosion when such items are discovered in the mail;

iii ensure that the examination o items presumed to be dangerous is carried out by the most

appropriate methods;

iv have their national legislation adapted or supplemented, i necessary, with a view to authorizing

operations enabling mail bombs to be detected;

v in conjunction with the competent authorities, alert the public with as much inormation as

possible, subject to any security restrictions, so that they can take all necessary precautions or

their personal saety;b As soon as dangerous items are reported or their presence presumed:

i give the sta concerned ull particulars concerning the external appearance o these items and

the need to handle them with particular caution;

ii inorm immediately and as ully as possible, by telecommunication, the IB o the UPU and the

oreign postal administrations directly threatened.”

It also instructed the IB to inorm immediately the DOs o all member countries o the Union and to send

them any inormation which may be o interest to them.

Congress also passed resolution C 9/Seoul 994 urging DOs, with the assistance o the IB, to:

a strengthen measures aimed at preventing and detecting the insertion o prohibited and dangerous

arts in postal items;

b develop to this end educational measures suited to the local situation, or the benet o postal

customers and sta;

c ensure wide dissemination o these measures and appropriate training or the sta, using the mosteective modern technical methods.

15.3.2 Grenades and other military ordnance which have purportedly been rendered inert present a security

risk at the point o origin, during transport and at destination. Whether or not such devices have been truly

rendered inert can be determined only by experts. In cases where the deactivation o the device has not

been perormed properly, the item remains an actual dangerous good as specied in paragraph . Whether

or not devices are inert, the requent discovery o such items in the oces o exchange desensitizes both

postal and customs employees to situations that involve genuine dangerous goods.

This prohibition applies to devices that were originally designed or military or combative use, including

training. Thereore, smoke grenades, shells, hand grenades or any other ordnance that have been rendered

inert are prohibited by this article, as are such devices when designed or military or combative training

purposes. The prohibition is also extended to replicas o such items.The prohibition does not extend to items such as children’s toys or articles that do not replicate grenades

or military ordnance in a realistic manner.

Ordnance is dened as ammunition products and components that may pose an explosive saety risk.

15.6 By “currency notes” are meant notes issued by governmental, regional or municipal authorities as

legal tender, as opposed to those issued by banking houses under the control and with the authorization

o the government.

Cheques, securities payable to bearer and generally speaking any negotiable instruments which can easily

be cashed at a bank shall be considered as “securities payable to bearer”. Papers “representing a mone-

tary value”, such as lottery tickets, postage stamps and transport vouchers, may be enclosed in unregis-

tered priority items and in unregistered sealed letters, while still prohibited in reduced-rate items.

Inormation about the admission in registered items under sealed cover are given in the Letter Post

Compendium.




F.5

Prot Article VIIProhibitions (letter post)

Exceptionally, Dem. People’s Rep. o Korea and Lebanon shall not acceptregistered items containing coins, bank notes, securities o any kind payable tobearer, travellers’ cheques, platinum, gold or silver whether manuactured or not,precious stones, jewels or other valuable articles. They shall not be strictly boundby the provisions o the Letter Post Regulations with regard to their liability in caseso thet or damage, or where items containing articles made o glass or ragilearticles are concerned.

Exceptionally, Bolivia, China (People’s Rep.), excluding Hong Kong Special Administrative Region, Iraq, Nepal, Pakistan, Saudi Arabia, Sudan and Viet Namshall not accept registered items containing coins, bank notes, currency notes orsecurities o any kind payable to bearer, travellers’ cheques, platinum, gold or silver

whether manuactured or not, precious stones, jewels or other valuable articles.

Myanmar reserves the right not to accept insured items containing the valu-able articles listed in article 5.6, as this is contrary to its internal regulations.

4 Nepal does not accept registered items or insured items containing currencynotes or coins, except by special agreement to that eect.

5 Uzbekistan does not accept registered or insured items containing coins,bank notes, cheques, postage stamps or oreign currency and shall accept no

liability in cases o loss o or damage to such items.

6 Iran (Islamic Rep.) does not accept items containing articles contrary to theprinciples o the Islamic religion.

7 The Philippines reserves the right not to accept any kind o letter post(ordinary, registered or insured) containing coins, currency notes or securities oany kind payable to bearer, travellers’ cheques, platinum, gold or silver, whethermanuactured or not, precious stones or other valuable articles.

8 Australia does not accept postal items o any kind containing bullion orbank notes. In addition, it does not accept registered items or delivery in Australia,or items in transit à découvert, containing valuables such as jewellery, preciousmetals, precious or semi-precious stones, securities, coins or any orm o negoti-able nancial instrument. It declines all liability or items posted which are not incompliance with this reservation.

9 China (People’s Rep.), excluding Hong Kong Special Administrative Region,shall not accept insured items containing coins, bank notes, currency notes orsecurities o any kind payable to bearer and travellers’ cheques in accordance with

its internal regulations.

Letter Post – Conv Art 5; Prot Art VII



F.6

0 Latvia and Mongolia reserve the right not to accept, in accordance withtheir national legislation, ordinary, registered or insured mail containing coins, banknotes, securities payable to bearer and travellers’ cheques.

Brazil reserves the right not to accept ordinary, registered or insured mailcontaining coins, bank notes in circulation or securities o any kind payable tobearer.

Viet Nam reserves the right not to accept letters containing articles orgoods.

Indonesia does not accept registered or insured items containing coins,bank notes, cheques, postage stamps, oreign currency, or any kind o securitiespayable to bearer or delivery in Indonesia, and shall accept no liability in cases oloss o or damage to such items.

4 Kyrgyzstan reserves the right not to accept letter-post items (ordinary,registered, insured, small packets) containing coins, currency notes or securitieso any kind payable to bearer, travellers’ cheques, platinum, gold or silver, whethermanuactured or not, precious stones, jewels or other valuable articles, and shallaccept no liability in cases o loss o or damage to such items.

5 Kazakhstan shall not accept registered or insured items containing coins,banknotes, credit notes or any securities payable to bearer, cheques, preciousmetals whether manuactured or not, precious stones, jewels and other valuable

articles or oreign currency, and shall accept no liability in cases o loss o or damageto such items.

6 Moldova and the Russian Federation do not accept registered or insureditems containing bank notes in circulation, securities (cheques) o any kind payableto bearer or oreign currency, and shall accept no liability in cases o loss o ordamage to such items.

Prot Article IX See Parcel Post Manual.

Prot Article X Articles subject to customs duty

With reerence to article 5, Bangladesh and El Salvador do not acceptinsured items containing articles subject to customs duty.

With reerence to article 5, Aghanistan, Albania, Azerbaijan, Belarus,Cambodia, Chile, Colombia, Cuba, Dem. People’s Rep. o Korea, El Salvador,

Estonia, Italy, Kazakhstan, Latvia, Moldova, Nepal, Peru, Russian Federation, SanMarino, Turkmenistan, Ukraine, Uzbekistan and Venezuela do not accept ordinaryand registered letters containing articles subject to customs duty.

Letter Post – Conv Art 5; Prot Art VII and X



F.7Update 1 – July 2010

3 With reerence to article 15, Benin, Burkina Faso, Côte d’Ivoire (Rep.),Djibouti, Mali and Mauritania do not accept ordinary letters containing articlessubject to customs duty.

4 Notwithstanding the provisions set out under 1 to 3, the sending o serums,vaccines and urgently required medicaments which are difcult to procure shall bepermitted in all cases.

Commentary

Prot X.4 The word “medicaments” may in no case be used to designate the narcotics and psychotropic

substances mentioned in art 15.2.1.1 o the Conv.

Article RL 144Dangerous goods prohibited rom insertion in letter-post items

1 The articles covered by the “Recommendations on Transport o DangerousGoods” drawn up by the United Nations, with the exception o certain dangerousgoods provided or in the existing Regulations, and by the Technical Instructions othe International Civil Aviation Organization (ICAO) and International Air Transport Association (IATA) Dangerous Goods Regulations shall be considered as dangerousgoods in accordance with the provisions o article 15.3.1 o the Convention andprohibited rom insertion in letter-post items.

Article RL 145

Treatment o items wrongly admitted

1 Items that have been wrongly admitted and that do not dier undamentallyrom the conditions o article 12 o the Convention as regards classifcation andweight and those o the present Regulations regarding contents, size, make-upand marking shall nevertheless be delivered to the addressees without surcharge.Items wrongly admitted containing inectious substances or radioactive materialsand not complying with the provisions o article 16 o the Convention may also bedelivered to the addressees i the provisions applicable in the country o destina-tion allow this. I delivery is inappropriate or impossible, items wrongly admitted

shall be returned to the designated operator o origin.

2 Items containing articles mentioned in articles 15.2.1.1 and 15.3.1 o theConvention and wrongly admitted to the post shall be dealt with according to thelegislation o the country o the designated operator o origin, transit or destinationestablishing their presence.

3 The designated operator o destination may deliver to the addressee thepart o the contents which is not subject to prohibition.

4 When an item wrongly admitted to the post is neither returned to originnor delivered to the addressee, the designated operator o origin shall be notifedwithout delay how it has been dealt with. This notifcation shall clearly indicate the

Letter Post – Conv Art 15; Prot Art X; RL 144 and 145



F.8

prohibition under which the item alls and the articles which gave rise to seizure. A wrongly admitted item which is returned to origin shall be accompanied by asimilar notifcation.

5 In the event o the seizure o a wrongly admitted item, the designatedoperator o transit or destination shall notiy the designated operator o originthrough the dispatch o a CN 13 report or by using the appropriate standard UPUEDI item-level message, i agreed bilaterally.

6 Moreover, the right o every member country shall be reserved to denyconveyance in transit à découvert over its territory to letter-post items, other thanletters, postcards and literature or the blind, which do not satisy the legal require-ments governing the conditions o their publication or circulation in that country.Such items shall be returned to the designated operator o origin.

7 Letter-post items containing items whose early deterioration or decay is tobe eared7.1 Articles contained in a letter-post item whose early deterioration or decay

is to be eared, and those articles only, may be sold immediately, withoutprior notice. The sale shall be on behal o the rightul owner even in courseo transmission on either the outward or the return journey. I sale is impos-sible, the spoilt or decayed articles shall be destroyed.

7.2 When a letter-post item has been sold or destroyed in accordance with7.1, a ormal report o the sale or destruction shall be drawn up. A copy othe report accompanied by a CN 43 verifcation note shall be sent to the

ofce o origin.7.3 The proceeds o the sale shall serve in the frst instance to deray thecharges on the letter-post item. The balance, i any, shall be sent to theofce o origin to be handed to the sender. The latter shall bear the costso orwarding it.

Commentary

145.4 Form CN 13 may be used to inorm the DO o origin.

Prot Article RL IX

Treatment o items wrongly admitted

1 Aghanistan, Angola, Djibouti and Pakistan shall not be obliged to complywith the provisions laid down in article RL 145.4, according to which “This notifca-tion shall clearly indicate the prohibition under which the item alls and the articleswhich gave rise to its seizure.”

2 Aghanistan, Angola, Australia, Azerbaijan, Dem. People’s Rep. o Korea,Djibouti, Estonia, Kazakhstan, Kyrgyzstan, Nepal, Sudan, Tajikistan, Turkmenistan,Ukraine, Uzbekistan and Viet Nam reserve the right to provide the inormation about

the reasons or the seizure o a postal item only within the limits o the inormationprovided by the customs authorities and in accordance with internal legislation.

Letter Post – Conv Art 15; RL 145; Prot Art RL IX



F.9

The United States o America reserves the right to treat as wrongly admitted,and to deal with according to its domestic legislation and customs practice, anyitem containing controlled substances, as dened in section 08 o Title othe U.S. Code o Federal Regulations.

Letter Post – Conv Art 5; RL 45; Prot Art RL IX



F.0


CN 13REPORTInformation about a seizedpostal item

Designated operator of

Office preparing the report

Descriptionof seized item

Posting of item

Sender

Addressee

Informationabout the seizure

In witness whereof wehave prepared this reportin duplicate in order thateffect may be given to itin accordance with theConvention

Reserved for the officeof origin of the item

Nature of item

No. of item Weight of item

Information concerning forwarding

Office of origin


Destination office of exchange

Name and full address

Date of posting

Date

Mail No.


Reason for seizure

Article Applicable regulation

Consequently, we have seized

Customs officialPlace and signature

Head of office at which seizure took placePlace and signature

Comments, if any

Signature of the sender or of his attorney(if applicable)

Office of origin of the itemDate and signature

NotesOne form is sufficient for several items

posted at the same time by the samesender to the same addressee

Letter

Priority Non-priority

Printedpaper

Smallpacket

Parcel Ordinary

Insured

Registered

Recordeddelivery

Airmail

Obscene articles

Narcotics

Hazardous materials Violates import regulations

Violates public/moral/religious precepts

UPU Convention

National legislation (specify)

the entire contents of the item

the part of the item specified below which violates current regulations:

S.A.L. Surface

Date

To the designated operator of

Reference




F.

Article RL 46Redirection

I an addressee changes his address, items shall be reorwarded to himorthwith, subject to the conditions laid down below.

Items shall not however be redirected:. i the sender has orbidden redirection by means o a note in a language

known in the country o destination;. i they bear in addition to the addressee’s address the expression “or occu-

pant”.

Designated operators which collect a charge or requests or redirection intheir internal services shall be authorized to collect this same charge in the inter-national service.

4 Apart rom the exceptions provided or below, no additional charge shallbe collected or letter-post items redirected rom country to country. However,designated operators which collect a charge or redirection o items in their internalservice shall be authorized to collect this same charge on the international letter-post items redirected within their own countries.

5 Redirection procedures5. Items addressed to addressees who have changed their address shall be

considered as addressed direct rom the place o origin to the place o

new destination.5. Any insured item the addressee o which has let or another country maybe redirected i that country operates the service in its relations with thecountry o the rst destination. I it does not, the item shall be sent backorthwith to the designated operator o origin or return to the sender.

5. Redirection rom one country to another shall be eected only i the itemssatisy the conditions or the onward conveyance. This shall also apply toitems originally or an address within a country.

5.4 On redirection, the reorwarding oce shall apply its date-stamp to theront o items in the orm o cards and on the back o all other categories

o items.5.5 Unregistered or registered items returned to senders or completion orcorrection o the address shall not be considered as redirected items onreposting. They shall be treated as new correspondence, liable to a newcharge.

5.6 I the attempt to deliver an express item at the place o address by amessenger has ailed, the reorwarding oce shall strike through the labelor the indication “Exprès” (Express) with two thick horizontal lines.

5.7 Each designated operator may lay down a redirection period in accord-ance with that in orce in its internal service.




F.

6 Forwarding6. Priority items and airmail items shall be redirected to their new destination

by the quickest route (air or surace).6. Other items shall be redirected by the means o transport normally used or

non-priority or surace items (including S.A.L.). They may be reorwardedby priority or air at the express request o the addressee i the latter under-takes to pay the dierence in postage or the new priority transmissionor or the new air route. In this case, the dierence in postage shall becollected, in principle, at the time o delivery o the item and retained bythe delivering designated operator. All items may also be reorwarded bythe quickest route i the dierence in postage is paid at the redirectingoce by a third person. Redirection o such items by the quickest routewithin the country o destination shall be governed by the internal regula-tions o that country.

6. Designated operators which apply combined charges may x special ees,

which must not exceed the combined charges, or the redirection by air orby priority means under the conditions laid down under 6..

7 Charges7. Items unpaid or underpaid or their rst transmission shall be subject to the

charge which would have been applied to them i they had been addresseddirect rom the point o origin to the place o the new destination.

7. Items properly prepaid or their rst transmission, but on which the addi-tional charge or the urther transmission has not been paid beore theirredirection, shall be subject to a charge representing the dierence between

the postage already paid and that which would have been charged i theitems had been dispatched originally to their new destination. To thischarge shall be added the handling charge or unpaid or underpaid items.I reorwarded by air or by priority means, the items shall in addition besubject, or their urther transmission, to the surcharge, combined chargeor special ee according to 6. and 6..

7. Items having originally circulated ree o postal charges within a countryshall be subject to the postage charge which would have been payablei these items had been addressed direct rom the place o origin to theplace o the new destination. To this charge shall be added the handling

charge or unpaid or underpaid items.7.4 In the event o redirection to another country, the ollowing charges shallbe cancelled:

7.4. the poste restante charge;7.4. the presentation-to-Customs charge;7.4. the storage charge;7.4.4 the commission charge;7.4.5 the additional express charge;7.4.6 the charge or delivery o small packets to the addressee.7.5 The customs duty and other ees o which it has not been possible to

secure cancellation on redirection or on return to origin shall be collectedCOD rom the designated operator o the new destination. In that case, thedesignated operator o the original destination shall attach to the item an




F.

explanatory note and a CN 9ter coupon. I there is no cash-on-deliveryservice between the designated operators concerned, the charges inquestion shall be recovered by correspondence.

7.6 Redirected letter-post items shall be delivered to the addressees onpayment o the charges incurred on departure, on arrival, or in course otransmission due to redirection ater the rst transmission. The customsduty or other special charges which the reorwarding country does notcancel shall also be paid by the addressees.

8 Collective redirection8. Unregistered items to be redirected to the same person at a new address

may be enclosed in CN 4 collective envelopes supplied by designatedoperators. Only the name and the new address o the addressee shall bewritten on these envelopes.

8. When the number o items to be collectively reorwarded justies it, a bag

may be used. In this case the details required shall be entered on a speciallabel provided by the designated operator and printed, generally, on thepattern o the CN 4 envelope.

8. Items to be submitted to customs control shall not be enclosed in theseenvelopes or bags. Items o which the shape, volume and weight maycause tearing shall also be excluded.

8.4 The CN 4 collective envelopes and bags used or collective redirectiono correspondence shall be orwarded to the new destination by the routeprescribed or individual items.

8.5 The envelope or bag shall be presented open at the redirecting oce.

That oce shall collect, i necessary, the additional charges to which theredirected items may be subject. When the additional charge has not beenpaid the charge to be collected on arrival shall be marked on the items. Ater checking it, the orwarding oce shall close the envelope or bag. Itshall apply to the envelope or bag label, where necessary, the T stampindicating that charges are to be collected or all or some o the redirecteditems.

8.6 On arrival at its destination, the envelope or bag may be opened andits contents checked by the delivering oce which shall collect, wherenecessary, the unpaid additional charges. The handling charge on unpaid

or underpaid items shall be collected only once or all items inserted in theenvelopes or bags.8.7 Unregistered items addressed either to sailors and passengers aboard the

same ship, or to persons travelling as a party, may also be treated asprovided or under 8. to 8.6. In that case, the envelopes or bag labelsshall bear the address o the ship or o the shipping or travel agency, etc.,to which the envelopes or bags shall be delivered.

Commentary

146.1 In resolution C 5/Seoul 994, Congress urged DOs to introduce orwarding and change-o-

address notication services i they do not already provide them and to take steps to improve the e-

ciency and eectiveness o these services where they do provide them.




F.4

146.5.3 Addressees wishing to receive abroad domestic service items which are not admitted in the

international letter-post service can ensure, by taking the appropriate measures (designation o authorized

persons), that these items meet the requirements o the international letter-post service.

146.6.2 A third party (e.g. an hotel) may request, on behal o the sender or the addressee, the redirec-

tion o priority items or airmail items by priority or air against payment o air surcharges or combined

charges. As a result o the systematic redirection o all priority items and airmail items by air, surcharges

and combined charges or the urther transmission are collected on non-priority and surace items only.

Prot. Article RL XRedirection

The provisions in article RL 46. shall not apply to the designated operatorso Denmark and Finland, whose equipment during the sorting process automati-cally redirects mail to an addressee that has changed address.

Letter Post – Conv Art 5; RL 46; Prot Art RL X



F.5

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F.7

Article RL 47Undeliverable items. Return to country o origin or to sender and period o reten-tion

Designated operators shall return items which it has not proved possibleto deliver to the addressees or whatever reason.

The period o retention o items is laid down in the paragraphs below.

Apart rom the exceptions provided or below, no additional charge shallbe collected or undeliverable items returned to the country o origin. However,designated operators which collect a charge or return o items in their internalservice shall be authorized to collect this same charge on the international mailreturned to them.

4 Notwithstanding the provisions under , when a designated operatorreceives, or return to the sender, items posted abroad by customers residing inits territory, it shall be authorized to collect rom the sender or senders a handlingcharge per item not to exceed the postage charge that would have been collectedhad the item been posted in the designated operator in question.4. For the purposes o the provisions under 4, the sender or senders shall be

understood as being the persons or entities whose name appears in thereturn address or addresses.

5 General provisions

5. Subject to the legal provisions o the country o destination, undeliver-able items shall be returned to the designated operator o origin whosepayment indicia appear on the item.

5. Items reused by the addressee or whose delivery is obviously impossibleshall be returned orthwith.

5. Other undeliverable items shall be retained by the designated operator odestination or a period laid down by its regulations. However, the reten-tion period may not exceed one month except in special cases wherethe designated operator o destination considers it necessary to extendit to two months at most. Return to the country o origin shall be eected

within a shorter period i the sender has requested this by means o a noteon the address side in a language known in the country o destination.

6 Special procedures6. Undeliverable items o the internal service shall be redirected abroad

or return to the sender only i they satisy the conditions or the onwardconveyance. The same shall apply to international correspondence whenthe sender has moved to another country.

6. Postcards which do not bear the address o the sender shall not bereturned. However, registered postcards shall always be returned.

6. The return to origin o undeliverable printed papers shall not be compul-sory, unless the sender has asked or their return by means o a note on theitem in a language known in the country o destination. However, desig-




F.8

nated operators shall endeavour to make such return to sender, or inormhim appropriately, when repeated attempts at delivery or bulk items areinvolved. Registered printed papers and books shall always be returned.

6.4 The ollowing shall be treated as undeliverable items, items or thirdpersons:

6.4. addressed care o diplomatic or consular services and returned by themto the post oce as unclaimed;

6.4. addressed to hotels, lodgings or agencies o airlines or shipping compa-nies and returned to the post oce because they cannot be delivered tothe addressees.

6.5 In no case shall the items mentioned in 6.4 be considered as new itemssubject to payment o postage.

7 Forwarding7. When the designated operator o the country returning the item no longer

uses surace conveyance, it shall return undeliverable items by the mostappropriate means in use.7. Priority items, airmail letters and airmail postcards to be returned to origin

shall be returned by the quickest route (air or surace).7. Undeliverable airmail items other than airmail letters and airmail postcards

shall be returned to origin by the means o transport normally used ornon-priority or surace items (including S.A.L.), except:

7.. in the event o interruption o those means o transport; or7.. i the designated operator o destination has systematically chosen the air

route or returning such items.

7.4 For the return o items to origin by priority or air means at the request othe sender, article RL 46.6. and shall apply by analogy.

8 Treatment o items8. Beore returning to the designated operator o origin items which or any

reason have not been delivered, the oce o destination shall show, inFrench, the reason or non-delivery. The reason shall be given, clearlyand concisely, i possible on the ront o the item, in the ollowing orm:“inconnu” (unknown), “reusé” (reused), “déménagé” (moved), “non ré-clamé” (unclaimed), “adresse insusante” (incomplete address), etc. As

regards postcards and printed papers in the orm o cards, the reason ornon-delivery shall be shown on the right-hand hal o the ront.8. This inormation shall be shown by the application o a stamp or axing o

a CN 5 label, to be completed as appropriate. Each designated operatormay add the translation, in its own language, o the reason or non-deliveryand other appropriate particulars. In the service with designated operatorswhich have so agreed the indications may be made in a single agreedlanguage. Manuscript notes regarding the non-delivery made by ocialsor by post oces may also be regarded as sucient in that case.

8. The oce o destination shall strike out the address particulars with which

it is concerned while leaving them legible and write “Retour” (Return) onthe ront o the item beside the name o the oce o origin. It shall also




F.9

apply its date-stamp on the back o priority items in envelopes and oletters and on the ront o postcards.

8.4 Undeliverable items shall be returned to the oce o exchange o thecountry o origin, either individually or in a special bundle labelled “Envoisnon distribuables” (Undeliverable items), as i they were items addressedto that country. Undeliverable ordinary items which bear adequate returndetails shall be returned direct to the sender.

8.5 Insured items which have not been delivered shall be sent back as soon aspossible, and at the latest within the period xed in 5.. These items shallbe entered on the CN 6 dispatch list and included in the packet, envelopeor bag labelled “Valeurs declarées” (Insured items).

8.6 Undeliverable items returned to the country o origin shall be treated inaccordance with article RL 46.7.

Commentary

147.7.2 and 7.3 Congress recommends DOs which do not already systematically use the air route or

the return to origin o AO airmail items to use that route to the greatest possible extent in accordance withtheir economic circumstances (recommendation C 5/Washington 989).

147.8.5 For the model o orm CN 6, see art RL 77.

RETURN CN 15

Insuffi cient address

Gone away Unclaimed

Unknown Refused

Letter Post, 24th Congress 2008, art RL 147.8.2 –Maximum size 52 x 52 mm, colour pink

---------------------------------------

Return date:




F.0

Article RL 48Treatment o requests or withdrawal o items rom the post or or alteration orcorrection o address

The sender o a letter-post item may have it withdrawn rom the post, orhave its address altered or corrected under the conditions laid down below.

I its legislation permits, each designated operator shall be bound to acceptrequests or withdrawal rom the post or alteration or correction o the addressin respect o any letter-post item posted in the service o another designatedoperator.

Preparation o request. Every request or withdrawal o items rom the post or or alteration or

correction o address shall entail completion by the sender o a CN 7

orm. One orm may be used or several items posted at the same time atthe same oce by the same sender to the same addressee.. In handing in the request at the post oce the sender shall prove his iden-

tity and produce the certicate o posting, i any. The designated operatoro the country o origin shall assume responsibility or the proo o iden-tity.

. A request or simple correction o address (without alteration o the nameor status o the addressee) may be made direct to the oce o destinationby the sender. The charge prescribed in 4 shall not be collected in such acase.

.4 Through notication o the International Bureau, any designated operatormay make provision or CN 7 requests concerning it to be exchangedthrough its central administration or through a specially appointed oce.This notication shall include the name o this oce.

.5 Designated operators which exercise the option provided or under .4shall bear any charges which may result rom the transmission in theirinternal service by post or by telecommunication o the communicationsto be exchanged with the oce o destination. Recourse to telecommu-nication or other similar service shall be compulsory when the sender hashimsel used such means and the oce o destination cannot be advised

in time by post..6 I the item is still in the country o origin, the request shall be dealt withaccording to the legislation o that country.

4 Charges4. The sender shall pay, or each request, a special charge the guideline

amount o which shall be . SDR.4. The request shall be orwarded by post or by telecommunication at the

sender’s expense. The orwarding conditions and the provisions relatingto the use o telecommunications are set out in 6 below.

4. The charges prescribed under 4. and 4. shall be levied only once or eachrequest or withdrawal rom the post or alteration or correction o address




F.

involving several items posted at the same time, at the same oce, by thesame sender to the same addressee.

5 Transmission o request by post5. I the request is to be sent by post, the CN 7 orm, accompanied i possible

by a perect acsimile o the envelope or o the address o the item, shallbe sent direct to the oce o destination under registered cover by thequickest route (air or surace).

5. I requests are exchanged through the central administrations, a copy othe request may, in an emergency, be sent direct by the oce o origin tothe oce o destination. Requests sent direct shall be acted on. The itemsconcerned shall be withheld rom delivery until the arrival o the requestrom the central administration.

5. On receipt o the CN 7 orm, the oce o destination shall search or theitem in question and take the necessary action.

5.4 The action taken by the oce o destination on every request or withdrawalrom the post or alteration or correction o address shall be communicatedimmediately to the oce o origin by the quickest route (air or surace),using a copy o the CN 7 orm with the “Reply o the oce o destination”part duly completed. The oce o origin shall inorm the applicant. Thesame shall apply in the ollowing circumstances:

5.4. ruitless searches;5.4. items already delivered to the addressee;5.4. item conscated, destroyed or seized.5.5 A non-priority or surace item shall be returned to origin by priority or by air

ollowing a request or withdrawal rom the post when the sender under-takes to pay the corresponding dierence in postage. When an item isredirected by priority or by air ollowing a request or alteration or correc-tion o address, the dierence in postage corresponding to the new routeshall be collected rom the addressee and retained by the delivering desig-nated operator.

6 Transmission o request by telecommunications6. I the request is to be made by telecommunications, the CN 7 orm shall

be handed over to the corresponding service or transmission o the details

to the post oce o destination. The sender shall pay the correspondingcharge or that service.6. On receipt o the message received by telecommunications, the oce o

destination shall search or the item in question and take the necessaryaction.

6. Any request or alteration or correction o address concerning an insureditem made by telecommunications shall be conrmed by post, by the rstmail, as prescribed under 5.. The CN 7 orm shall then bear at the head,in bold letters, the note “Conrmation de la demande transmise par voiedes télécommunications du ...” (Conrmation o request made by telecom-

munications dated ...); pending such conrmation, the oce o destinationshall merely retain the item. However, the designated operator o destina-




F.

tion may, on its own responsibility, act on the request made by telecom-munications without waiting or conrmation by post.

6.4 In relations between two countries which admit this procedure, the sendermay ask to be inormed by telecommunications o the action taken by theoce o destination on his request. He shall pay the relevant charge. Itelegrams are used, he must pay the charge or a telegram, calculated ona teen-word basis. When telex is used, the charge to the sender shallnormally be the same amount as that charged or orwarding the requestby telex.

6.5 I the sender o a request sent by telecommunications has asked to benotied by similar means, the reply shall be sent by this means to theoce o origin. It shall inorm the applicant as quickly as possible. Thesame shall apply i a request by telecommunications is not sucientlyexplicit to identiy the item with certainty.

Commentary

148.3.4 The inormation supplied on this subject is published in the Letter Post Compendium.

148.5.1 A request by post is sent registered to the oce o destination. The registration charge is included

in the special charge; it must not be deducted when telecommunication is used.




F.

REQUEST

Date

For with-drawal fromthe post

For alterationor correctionof address

For cancellationor alterationof the COD amount


Telefax No.

No. of item Date of dispatch

Our telefax No.

Office of origin

Notes To be sent by registered post

Country of origin

Descriptionof item

Alterationor correction

of address

Cancellation/ Alteration of theCOD amount

Signature


CN 17

Withdrawalfrom the post

Facsimile attached

non-priority/surface

non-priority/surface

S.A.L.

S.A.L.

Please alter the COD amount

Nature of item

Office of origin

Description (form, colour of the item, etc.)



Original COD amount in figures (where applicable)

Please return the item

Please redirect the item

New address or requested alteration

priority/air

priority/air

New COD amount (in words and figures)

Please cancel the COD amount

Particulars to be supplied by the office of exchange

Date

S.A.L. Non-priority/surfacePriority/airNo.


Date and signature

T o b e s u p p l i e d f o r p a r c e l s a n d r e g i s t e r e d

a n d i n s u r e d i t e m s o n l y

Mail inwhichthe itemwassentabroad


No. of the bill/list

Serial No.

Bulk advice

Letter bill (CN 31 or CN 32) Special list (CN 38)

Dispatch list (CN 16)




F.4

Reply of the office of destination


Place, date and signature

To be returned, duly completed, to the office of origin

The item in question has been seized under the country'sinternal legislation

The item in question has already been deliveredto the addressee

The request was not explicit enough;please send additional details

The search was unsuccessful

CN 17 (Back)




F.5

Article RL 49Withdrawal rom the post. Alteration or correction o address. Items posted in acountry other than that which receives the request

Any oce which receives a request or withdrawal o items rom the post oralteration or correction o address made in accordance with article RL 48. shallveriy the identity o the sender o the item. It shall ensure, in particular, that theaddress o the sender appears clearly in the place provided or that purpose on theCN 7 orm. It shall then send the CN 7 orm to the oce o origin or destinationo the item.

I the request concerns a registered or insured item, the original receiptmust be presented by the sender and the CN 7 orm shall bear the notation: “Vul’original du récépissé” (Seen, original receipt). Beore the receipt is given backto the sender, the ollowing notation shall be made on it: “Demande de retrait (de

modication ou de correction d’adresse) déposée le ... au bureau de ...” (Requestor withdrawal rom the post (or or alteration or correction o address) made on ...at the oce o ...). This note shall be accompanied by an impression o the date-stamp o the oce receiving the request. The CN 7 orm shall then be sent to theoce o destination via the oce o origin o the item.

Any request made by telecommunications under the conditions laid downunder shall be sent direct to the oce o destination o the item. I, however,it reers to a registered or insured item, a CN 7 orm bearing the notations “Vul’original du récépissé de dépôt” (Seen, original o certicate o posting) and

“Demande transmise par voie des télécommunications déposée le ... au bureau de...” (Request made by telecommunications on ... at the oce o ...) shall, in addi-tion, be sent to the oce o origin o the item. Ater veriying the details, the oceo origin shall write at the top o the CN 7 orm, in very bold characters, the note“Conrmation de la demande transmise par voie des télécommunications du ...”(Conrmation o request made by telecommunications dated ...) and shall sendit to the oce o destination. The oce o destination shall hold the registered orinsured item until receipt o this conrmation.

4 So that the sender may be inormed, the oce o destination o the item shall

inorm the oce which receives the request how it has been dealt with. However,when a registered or insured item is concerned, this inormation shall pass throughthe oce o origin o the item. In the case o withdrawal, the withdrawn item shallbe attached to this inormation.

5 Article RL 48 shall apply, by analogy, to the oce which receives therequest and to its designated operator.

Commentary

149.1 In the case o a registered or insured item, it is essential that the request be transmitted through

the oce o origin o the item.

149.2 Since the certicate o posting is the only document proving that the item really has been posted,

it must be kept by the sender.




F.6

149.3 The oce o origin o a registered or insured item must be advised o a request by telecommunica-

tions made in a third country in order to be able to conrm this request in writing to the oce o destina-

tion.





Article 17Inquiries

1 Each designated operator shall be bound to accept inquiries relatingto parcels or registered, insured or recorded delivery items posted in its ownservice or that of any other designated operator, provided that the inquiriesare presented within a period of six months from the day after that on whichthe item was posted. The transmission of inquiries shall be made by priority mail, by EMS or by electronic means. The period of six months shall concernrelations between claimants and designated operators and shall not includethe transmission of inquiries between designated operators.

2 Inquiries shall be entertained under the conditions laid down in theRegulations.

3 Inquiries shall be free of charge. However, additional costs caused by a request for transmission by EMS shall, in principle, be borne by the personmaking the request.

Commentary

17.3 CN 08 inquiries must be sent, whenever possible, by ax or e-mail, at no additional cost to the

customer.

Prot Article XIInquiries

1 Notwithstanding article 17.3, Bulgaria (Rep.), Cape Verde, Chad, Dem.People’s Rep. o Korea, Egypt, Gabon, Overseas Dependent Territories o the UnitedKingdom, Greece, Iran (Islamic Rep.), Kyrgyzstan, Mongolia, Myanmar, Philippines,Saudi Arabia, Sudan, Syrian Arab Rep., Turkmenistan, Ukraine, Uzbekistan andZambia reserve the right to collect rom customers charges on inquiries lodged inrespect o letter-post items.

2 Notwithstanding article 17.3, Argentina, Austria, Azerbaijan, Lithuania,Moldova and Slovakia reserve the right to collect a special charge when, on comple-

tion o the investigation conducted in response to the inquiry, it emerges that thelatter was unjustifed.

3 Aghanistan, Bulgaria (Rep.), Cape Verde, Congo (Rep.), Egypt, Gabon, Iran(Islamic Rep.), Kyrgyzstan, Mongolia, Myanmar, Saudi Arabia, Sudan, Suriname,Syrian Arab Rep., Turkmenistan, Ukraine, Uzbekistan and Zambia reserve the rightto collect an inquiry charge rom customers in respect o parcels.

4 Notwithstanding article 17.3, Brazil, Panama (Rep.) and the United Stateso America reserve the right to collect a charge rom customers or inquiries lodged

in respect o letter-post items and parcels posted in countries which apply thattype o charge in accordance with paragraphs 1 to 3 o this article.

Letter Post – Conv Art 17; Prot Art XI



F.28

Article RL 150Inquiries

1 Principles1.1 Within the period o time prescribed in article 17 o the Convention, inquiries

shall be accepted as soon as the problem is reported by the sender or theaddressee. However, where a sender’s inquiry concerns an undelivereditem and the anticipated transmission time has not expired, the sendershould be inormed o this transmission time.

2 Preparation o request2.1 Every inquiry shall involve the preparation o a CN 08 orm. By agreement

between the designated operators involved, the inquiry may be in the ormo a computer fle or message (electronic CN 08) transmitted electronically,or example using the Internet. In the absence o such an agreement, it

shall be in the orm o the CN 08 document.2.2 The CN 08 orm shall be accompanied, whenever possible, by a acsimileo the address o the item. The inquiry orm shall be completed with all thedetails called or, including the mandatory inormation on charges paid ithe inquiry concerns a registered item or an insured item, and very legibly,preerably in roman capital letters and arabic fgures, or even better, inprinted characters.

2.3 I the inquiry concerns a cash-on-delivery item, it shall also be accompa-nied by a duplicate CN 29ter coupon.

2.4 One orm may be used or several items posted at the same time at the

same ofce by the same sender and sent by the same route to the sameaddressee.2.5 All designated operators must send the International Bureau notifcation o

the postal and, whenever possible, electronic addresses to which CN 08inquiries must be sent.

2.6 The frst designated operator to receive the CN 08 orm and accompa-nying documents rom a customer shall invariably complete its investi-gations within ten days and orward the CN 08 orm and accompanyingdocuments to the corresponding designated operator. The orm and docu-ments shall be returned to the designated operator which originated the

inquiry as soon as possible and at the latest within two months rom thedate o the original inquiry or within 30 days rom the date o the originalinquiry i the case was reported by ax or any other electronic means.Inquiries about insured, registered and recorded delivery items shall beaccompanied by the addressee’s declaration made out on a CN 18 ormand certiying the non-receipt o the item under inquiry, only i the senderso requires. Ater the corresponding period has elapsed, a reply shall besent by ax, e-mail or any other means o telecommunication to the desig-nated operator o origin, at the expense o the designated operator odestination. Where there is an agreement about the use o an electronic

system, the reply times shall be as set out in the agreement between therelevant designated operators, but shall be no longer than those specifedin this paragraph.




F.9

.7 Replies to inquiries sent by ax or e-mail or by other electronic meansmust, wherever possible, be sent by the same means.

.8 On request, a receipt or any reerence number should be issued ree ocharge to a customer lodging an inquiry in each case where there is arequirement or the customer or the designated operator to be able to trackthe progress o the inquiry over time or where the designated operatorpursues the inquiry using the CN 08 process. Each designated operatormay design its own receipt. An example is provided in the Regulations orguidance purposes.

.9 I the sender asserts that, despite the designated operator o destination’sattestation o delivery, the addressee claims not to have received the itemunder inquiry, the ollowing procedure shall be ollowed. At the expressrequest o the designated operator o origin, the designated operator odestination shall be obliged to provide the sender as soon as possible and,at the latest, within a period o 0 days rom the date o sending o such

a request, through the designated operator o origin, conrmation o thedelivery by letter, CN 07 advice o delivery or some other means, signed inconormity with article RL 7.. or RL 8.., as appropriate or a copyo a signature o acceptance or some other orm o evidence o receiptrom the recipient in conormity with article RL .5.0 or RL 4.6.8.

Inquiries about recorded delivery items. The oce which receives the inquiry shall automatically orward it to the

corresponding oce. The latter, ater obtaining the necessary inormationrom the addressee or the sender, as the case may be, shall automati-

cally return the CN 08 orm to the oce which prepared it. By agreementbetween the designated operators involved, the inquiry and response maybe in the orm o a computer le or message transmitted electronically,or example using the Internet World Wide Web. In the absence o suchan agreement, the inquiry shall, where possible, be sent by ax or e-mail,without additional cost to the customer; otherwise the inquiry shall besent by post. In the latter case, the orm shall be sent in an envelope andwithout a covering letter by the quickest route (air or surace).

. I the inquiry is acknowledged to be justied, the oce which prepared itshall orward the CN 08 orm to its central administration or urther inves-

tigation.

4 Inquiries about registered items and insured items4. Where an inquiry concerns registered items exchanged under the system

o bulk advice, the number and date o dispatch o the mail must beentered on the CN 08 inquiry. By agreement between the designated oper-ators involved, the inquiry and response may be in the orm o a computerle or message which is transmitted electronically, or example, using theInternet. In the absence o such an agreement, the inquiry shall, wherepossible, be sent by ax or e-mail, without additional cost to the customer;

otherwise the inquiry shall be sent by post. In the latter case, the orm shallbe sent automatically, without a covering letter and always by the quickestroute (air or surace).




F.0

4. I the designated operator o origin or the designated operator o destina-tion so requests, the inquiry shall be orwarded direct rom the oce oorigin to the oce o destination.

4. I, upon receipt o the inquiry, the central administration o the countryo destination or the specially appointed oce concerned is able to saywhat nally happened to the item, it shall complete the “Particulars to besupplied by the service o destination” part o the CN 08 orm. In caseso delayed delivery, retention or return to origin the reason shall be shownbriefy on the CN 08 orm.

4.4 A designated operator which is unable to establish either delivery to theaddressee or correct transmission to another designated operator shallimmediately order the necessary inquiry. It shall record in the “Final reply”part o the CN 08 orm its decision on liability. Where an electronic versiono the CN 08 is used by agreement between designated operators, thedesignated operator accepting liability shall record in the authorization

code box on the electronic CN 08 the reerence number authorizing accept-ance o liability. The extent o the acceptance o liability shall be entered inthe Remarks box (e.g. the ull amount, hal the amount paid (bulk advice)or according to the agreement between us, you have to compensate theinquirer).

4.5 The CN 08 orm, duly completed as prescribed under 4. and 4.4, shallbe returned to the address o the oce which prepared it using, wherepossible, the same means as was used or the transmission o the inquiry,electronically, by ax or e-mail, or by the quickest route, (air or surace).

4.6 The designated operator o origin shall send inquiries about items sent

in transit à découvert at the same time to both the intermediate desig-nated operator and the designated operator o destination. Inquiries aboutitems contained in closed mails which have transited through one or moreintermediate designated operators shall in principle be handled directlybetween the country o origin and the country o nal destination. Never-theless, the designated operator o origin may, in order to speed up theprocess o investigation, ask any intermediate designated operator toprovide appropriate dispatch inormation.

4.6. Inquiries sent to intermediate designated operators that so indicate in theLetter Post Compendium shall be accompanied by a CN 7, CN 8 or

CN 4, as appropriate. The copies may be either electronic or physical,according to the principles stated in .5.4.6. Any intermediate designated operator consulted shall orward the CN 08

orm to the next designated operator, and the corresponding CN ormto the designated operator o origin, as soon as possible, but within aperiod not exceeding 0 days.

5 Inquiries about the non-return to sender o an advice o delivery5. In the case provided or in article RL 7.. and i an item has been

delivered, the designated operator o the destination country shall obtain

on the CN 07 advice o delivery orm bearing the word “Duplicata” thesignature o the person who has received the item. Subject to the legisla-




F.

tive provisions o the country o the designated operator dispatching anadvice o delivery, instead o obtaining a signature on the duplicate o theadvice o delivery, it shall also be authorized to attach to the CN 07 orma copy o a document used in the domestic service with the signature othe person who has received the item or a copy o the electronic signatureaxed upon delivery o the item. The CN 07 orm shall remain attached tothe CN 08 inquiry orm or subsequent delivery to the claimant.

6 Requests to be sent by telegram, by telex or by EMS6. I a request is made or transmission o an inquiry by telegraph, a telegram

shall be sent, instead o the CN 08 orm either to the central adminis-tration o the country o destination or to the specially appointed oceconcerned. The telegraph charge shall be collected rom the inquirer.

6. I a request is made or transmission by EMS, the charges normallycollected or this service may be collected rom the inquirer.

6. In relations between two designated operators o countries admitting thisprocedure, the sender may ask to be advised by telegram o the actiontaken on his inquiry. In this case, he must pay the charge or a telegram,calculated on a teen-word basis. When telex is used, the charge collectedrom the sender shall normally be the same amount as that charged ororwarding the inquiry by telex. The cost o a reply sent by other means otelecommunication or by EMS shall be waived on the basis o reciprocity.

6.4 I the inquiry by telegram or by telex does not establish what happened toa registered or insured item, the inquiry shall be made again by post beoreindemnity is considered. A CN 08 orm shall then be prepared or treat-

ment according to 4. to 4.6.

7 No reservations concerning the periods or the handling and settlement oinquiries may be made to this article, other than within the ramework o a bilateralagreement.

Commentary

150.2.1 Form CN 08 must be used only or irregularities concerning postal items. It is not to be used or

other customer complaints such as the quality o the reception, etc.

150.2.5 Any inormation about the address to which inquiries must be sent are published in the Letter

Post Compendium.

150.2.9 The copy o the signature shall be a photocopy or a copy produced by similar means.

150.4.3 Considering that the lack o inormation gives rise to urther delay, Congress, in resolution C 64/

Washington 989, recommended that DOs should instruct their oces about the need to complete all

parts o the CN 08 orm and, in particular, to give the reason or the delayed delivery, retention or return to

origin, in order to provide the inquirer with precise inormation.

150.6.4 For determining liability, an inquiry by telecommunication is inadequate and should be supple-

mented by the normal CN 08 inquiry procedure.




F.

Prot Article RL XITreatment o inquiries

Notwithstanding article RL 50, the United States o America reservesthe right not to accept CN 08 inquiries rom the designated operator o origin orregistered items sent as transit à découvert items and declines to accept liabilityor these types o prohibited items.

Letter Post – Conv Art 7; Prot Art RL XI



F.

INQUIRY

CN 08Designated operator of origin

Registered InsuredRecordeddelivery

(Serial No.)

Office of origin (to which the form is to be returned). Telefax No.

Date of duplicate

Service of destination. Telefax No.

Date of inquiry References

Particulars to be supplied by the service of origin

Reasonfor inquiry

Item not arrived Contents missing Damage Delay

Date of arrival

Advice of receiptnot completed

No. of item

Priority Non-priority Parcel

Letter Printedpaper Smallpacket

Weight

Item underinquiry Amount of insured value COD amount and currency

Specialindications By airmail S.A.L. Express COD Advice of receipt

Date

Posted

COD amountnot received

Office

Particulars to be supplied by the office of exchange

Contents(precisedescription)

Item found

Receipt seen

Sender

Addressee

Name and full address. Telephone No.


To be sent to

the sender

Mail inwhich theitem wassent abroad

Priority/Air S.A.L. Non-priority/Surface

Date


Bulk advice

Serial No.

Date and signature

Letter bill (CN 31 or CN 32)

No

the addressee



Dispatch list (CN 16) Parcel bill (CP 87)

Special list (CN 33)


Charges paid (national currency) Other fees (national currency)

Advice of receiptnot returned

Unexplainedreturn of item

The sender requests theaddressee’s declarationon a CN 18 form

Amount of indemnity, including charges (in SDR)




F.4

Particulars to be supplied by the intermediate services

Final reply

Particulars to be supplied by the service of destination

Mail in whichthe item wassent

Priority/Air S.A.L. Non-priority/SurfaceDateNo.




Serial No.

Bulk advice

Date and signature

Dispatch list (CN 16)

Letter bill (CN 31 or CN 32) Special l ist (CN 33)

Parcel bill (CP 87 )

In caseof delivery

The item was duly delivered to the rightful owner

Date

In case of damage or delay, give the reason in the “Final reply” part under “Any other comments”

In caseof non-delivery

The item

is being held at

was returnedto the office of origin

was redirected

The item has not been received at the office of destination. The addressee’s CN 18 declaration is attached

Name of office

Reason

Date

Reason

Date

New address in full

COD

Dispatch of COD amount

Date No. of money order

The amount was sent

to the sender of the item

to the giro office

Name of giro office

No.

The amount was credited to the giro account

Reason

COD amount has not been collected

Deliveryoffice

Name, date and signature

The investigations made in our service have been unsuccessful. If the item under inquiry has not been received back by the sender,we authorize you to compensate the inquirer within the prescribed limits and to debit us in a CP 75 or CN 48 account,as appropriate

According to the agreement between our two countries, you have to compensate the inquirer

The full amount paid Half of the amount paid (bulk advice)

Reference

Any other comments

Designated operator of destination. Date and signature

CN 08 (Back)(Serial No.)




F.5


Nature of itemPriority

Letter

Non-priority

Printedpaper

Parcel

Smallpacket Insured

Registered

Recordeddelivery

Airmail S.A.L. Express Advice of receipt

Insured value

COD

Other information

No. of item

Office of posting

DECLARATIONconcerning non-receipt(or receipt) of a postal item


Special particulars

Posting

Sender

Addressee

Contents

Declaration


Precise description of contents

This item was deliveredto me on

Date

I have not received this item by post or by any other meansPlace and date

Signature


COD amount and currency

Date of posting

Weight of item




F.6

Weight

ADVICE

Redirection of a CN 08 form

CN 21

Date Our reference

Your date Your reference

Designated operator of origin

Office or service sending the advice. Fax No.

Designated operator of origin of the inquiry

Item concerned

Information on the redirection of the item concerned


CN 08 formredirectedtoday to

Otherinformation

Notes

Signature

The office of exchange of destination received the item without comment

If the inquiry is not answered in a reasonable time, a duplicate should be sent to the service to which we redirectedthe inquiry, giving the information below. The matter may be regarded as closed as far as our service is concerned

No. of item

Priority Non-priority Parcel

LetterPrintedpaper

Smallpacket

Item underinquiry

Amount of insured value COD amount and currency

Sender

Addressee



Name of office. Fax No.

Mail

Priority/Air S.A.L. Non-priority/SurfaceDate


Bulk advice

Serial No.

Letter bill (CN 31 or CN 32)

T o b e s u p p l i e d f o r p a r c e l s

a n d r e g i s t e r e d

a n d i n s u r e d i t e m s o n l y

No.



Dispatch list (CN 16) Parcel bill (CP 87)

Special list (CN 33)

Specialindications By airmail S.A.L. Express COD Advice of receipt

Date

Posted

Office

Receipt seen

Charges paid (national currency) Other fees (national currency)




F.7

Article RL 5Inquiries concerning items posted in another country

I the inquiry concerns an item posted in another country, the CN 08 ormshall be orwarded to the central administration or the specially appointed oceo the designated operator o origin o the item. The certicate o posting must beproduced but shall not be attached to the CN 08 orm. The latter shall be endorsed“Vu récépissé de dépôt No… délivré le… par le bureau de…”. (Seen, certicate oposting No… issued on … by the oce o…).

The orm must reach the designated operator o origin within the periodprescribed or the retention o documents.

Commentary

151.1 Any inormation about the address to which inquiries must be sent is published in the Letter Post

Compendium.

Since the certicate o posting is the only document proving that the item really has been posted, it must

be kept by the sender.




F.8

Article 18Customs control. Customs duty and other ees

1 The designated operators o the countries o origin and destinationshall be authorized to submit items to customs control, according to thelegislation o those countries.

2 Items submitted to customs control may be subjected to a presenta-tion-to-Customs charge, the guideline amount o which is set in the Regula-tions. This charge shall only be collected or the submission to Customs andcustoms clearance o items which have attracted customs charges or any other similar charge.

3 Designated operators which are authorized to clear items through theCustoms on behal o customers may charge customers a customs clearanceee based on the actual costs. This ee may be charged or all items declaredat Customs according to national legislation, including those exempt romcustoms duty. Customers shall be clearly inormed in advance about therequired ee.

4 Designated operators shall be authorized to collect rom the sendersor addressees o items, as the case may be, the customs duty and all otherees which may be due.

Commentary

18.1 Congress adopted ormal opinion C 40/Hamburg 984 to encourage DOs to approach the authori-

ties in charge o customs questions in their countries to have their governments ratiy Annex J. to theKyoto Customs Convention.

In resolution C /Washington 989, Congress urged member countries to do everything possible to

establish national postal-customs contact comms the better to solve any local problems.

The conditions o submission o items to the Customs depend on any national law which the Customs is

required to apply.

Each country has the right to submit or customs inspection letters which appear to contain dutiable arts

and have not been declared as such.

For the list o DOs that place restrictions on the acceptance o arts subject to customs duty, see

Prot art X.

18.2 DOs may collect the customs clearance charge on items submitted to customs control only i they

have attracted customs charges.

18.4 The expression “customs duty” is to be interpreted in a wide sense so as to cover all import duties

and charges that customs DOs are responsible or collecting in application o the national legislations o

each country. In all cases the internal legislation is applicable.

The DOs undertake to use their good oces with the appropriate national authorities to ensure that books,

catalogues, newspapers and periodicals shall not, in view o their cultural value, be subject to customs

duty (recommendation C 4/Ottawa 957).





Prot Article XIIPresentation-to-Customs charge

1 Gabon reserves the right to collect a presentation-to-Customs charge romcustomers.

2 (See Parcel Post Manual.)

Article RL 152Items subject to customs control

1 Items to be submitted to customs control shall bear on the ront a CN 22customs declaration, or be provided with a tie-on label in the same orm. The CN 22customs declaration shall be afxed on the address side, in so ar as possible in

the top let-hand corner, beneath the sender’s name and address, which mustappear on the item.

2 Where designated operators so agree in advance, customs data providedin accordance with the instructions on the CN 22 or CN 23 customs declarations,including the names and addresses o the sender and addressee, may be trans-mitted electronically to the designated operator o the country o destination. Thedesignated operator o origin may share all or part o these data with the customsadministration in the country o origin or export purposes, and the designatedoperator o destination may share all or part o these data with the customs admin-

istration in the country o destination or customs import purposes.

3 The use o the data rom the paper CN 22 or CN 23 customs declarationsprovided or in paragraph 2 above shall be restricted to processes relating to theexchange o mail and customs ormalities in respect o the export or import opostal items and may not be used or any other purpose.

4 With the authorization o the designated operator o origin, users may useenvelopes or wrapping bearing, in the place provided or afxing the CN 22 customsdeclaration, a pre-printed acsimile o that declaration. Moreover, users may make

the CN 22 customs declaration with the authorization o the designated operatoro origin. The dimensions, ormat and data elements must be the same as thoseo the CN 22 customs declaration.

5 I the value o the contents declared by the sender exceeds 300 SDR,or i the sender preers, the items shall also be accompanied by the prescribednumber o separate CN 23 customs declarations. One o these declarations mustbe afxed to the item. I the declaration is not directly visible on the ront o theitem, the detachable part o the CN 22 customs declaration shall be afxed to theront o the item. It shall also be possible to replace the detachable part o the

CN 22 customs declaration with a gummed or sel-adhesive white or green labelinscribed as ollows:

Letter Post – Conv Art 18; Prot Art XII; RL 152



F.40

Inscription in black

6 CN 23 customs declarations shall be securely attached to the outside othe item, preerably in a transparent adhesive envelope. Exceptionally, i the senderpreers, these declarations may be inserted in a closed envelope inside registereditems, i they contain the valuable articles mentioned in article 15.6.1 o the Conven-

tion, or inside insured items.

7 Small packets shall always be provided with a customs declaration, whichshall be either the CN 22 orm or the CN 23 orm as prescribed in paragraphs 1to 6.

8 For M bags, the CN 22 customs declaration shall be stuck on the addresslabel i the country o destination so requests. I the value o the contents declaredby the sender exceeds 300 SDR, or i the sender preers, the detachable part o theCN 22 customs declaration or the aorementioned gummed or sel-adhesive label

shall be afxed to the address label and the CN 23 customs declarations shall beafxed to that same label. I the designated operator o the country o destinationso requests, they shall be attached to one o the items contained in the bag.

9 The absence o a CN 22 or CN 23 customs declaration shall not, in anycircumstances, involve the return to the ofce o origin o consignments o printedpapers, serums, vaccines, inectious substances, radioactive materials and urgentlyrequired medicines which are difcult to obtain.

10 The contents o the item shall be shown in detail on the CN 22 and CN 23

customs declarations. Descriptions o a general character shall not be admitted.

11 Designated operators shall accept no liability or the customs declara-tions. Completion o customs declarations shall be the responsibility o the senderalone. However, designated operators shall take all reasonable steps to inormtheir customers on how to comply with customs ormalities, and specifcally toensure that CN 22 and CN 23 customs declarations are completed in ull, in orderto acilitate rapid clearance o items.

12 All provisions o other paragraphs o this article shall also apply to the data

rom the paper CN 22 or CN 23 customs declaration provided or in paragraph 2above. In case o a discrepancy between the data on the CN 22 or CN 23 customs


CN 23 enclosed

May be opened

officially

(Size 50 x 25 mm, colour white or green)




declaration and the electronic version provided pursuant to paragraph 2 above, theCN 22 or CN 23 customs declaration shall constitute the customs declaration.

Commentary

152 The IB has compiled inormation in the Customs section o the UPU website, containing the names

o the agencies responsible or the control o items at a country’s borders. The jurisdiction and unctions

o these entities, as specifed in the national legislation o each country, have also been provided. This

inormation will help member countries (Posts and border agencies, in particular) to identiy the agencies

involved in the control o items at a country’s borders. The IB will update this inormation whenever new

inormation is received.

152.1 Those items whose contents exceed 300 SDR in value must be accompanied by a CN 23 customs

declaration. For items o lower value the CN 22 customs declaration may be used, unless the sender preers

to use the CN 23. In all cases it is the sender’s responsibility to complete the customs declaration ully and

accurately in accordance with the instructions on the reverse.

152.4 The customs declaration should be attached to the outside o the postal item so it is clearly visible

or customs inspection.

152.6 Further inormation about the use o customs declarations on postal items is published in the LetterPost Compendium.

152.9 The difculties experienced by customs ofcials and subsequent delays to postal items are because

o inexact or inadequate customs declarations, largely due to the users’ ignorance o customs require-

ments. It is recommended that DOs issue guidance to their customers and encourage closer cooperation

between the customs authorities and DOs. It is essential that the sender complete and sign a customs

declaration in accordance with the provisions o the Acts and that the customer’s attention be drawn to the

necessity o strictly observing the instructions on the back o orms CN 22 and CN 23. For this purpose,

DOs are recommended:

a to check that all letter-post items subject to customs duty and all postal parcels are accompanied by

a customs declaration orm CN 22 or CN 23 as the case may be, in the requisite number o copies;

b to ensure that the customs declarations are ully completed in accordance with the instructions givenon the back o these orms;

c when a declaration is obviously incomplete, to draw the sender’s attention to the customs regulations

and to accept only items accompanied by complete declarations;

d to advise exporters o commercial items to provide in respect o the goods the country o origin and

the 6-digit Harmonized Commodity Description and Coding System tari number (developed by the

World Customs Organization) and to attach a commercial invoice to the outside o each item;

e to advise exporters o commercial items o the need, where appropriate, to attach a certifcate o origin

to each item, or a licence i required.




F.4

C U S T O M S

D E C L A R A T I O N

N o . o f i t e m (

b a r c o d

e , i f a n y )

C N 2 3

D e t a i l e d d e s c r i p

t i o n o f c o n t e n t s ( 1 )

C o u n t r y o f

o r i g i n o f g o o d s ( 8 )

H S t a r i f f n u m b e r ( 7 )

O f fi c e o f o r i g i n / D a t e o f p o s t i n g

M a y b e o p e n e d o f fi c i a l l y

( D e s i g n a t e d o p e

r a t o r )

F r o m

T o

S e n d e r ’ s C u s t o m s

r e f e r e n c e ( i f a n y )

I c e r t i f y t h a t t h e p a r t i c u l a r s g i v e n i n t h i s c u s t o m s d e c l a -

r a t i o n a r e c o r r e c t a n d t h a t t h i s i t e m d o e s n o t c o n t a i n a n y

d a n g e r o u s a r t i c l e o r a r t i c l e s p r o h i b i t e d b

y l e g i s l a t i o n o r

b y p o s t a l o r c u s t o m s r e g u l a t i o n s

D a t e a n d s e n d e r ’ s s i g n a t u r e ( 1 5 )

L e t t e r P o s t , 2 4 t h C o n g r e s s 2 0 0 8

, a r t R L 1 5 2 . 3 – S i z e 2 1 0 x 1 4 8 m m

F o r c o m m e r c i a l i t e m s o n l y

I m p o r t e r ’ s r e f e r e n c e

( i f a n y ) ( t a x c o d e / V A T N o . / i m p o r t e r c o d e ) ( o p t i o n a l )

C o m m e n t s ( 1 1 ) : ( e . g . : g o o d s s u b j e c t t o q u a r a n t i n e , s a n i t a r y / p h y t o s a n i t a r y i n s p e c t i o n o r o t h e r r e s t r i c t i o n s )

N a m e

B u s i n e s s

S t r e e t

P o s t c o d e

C o u n t r y

C i t y

N a m e

B u s i n e s s

S t r e e t

P o s t c o d e

C i t y

C o u n t r y

N o ( s ) . o f c e r t i fi c a t e ( s )

N o ( s ) . o f l i c e n c e

( s )

V a l u e ( 5 )

C e r t i fi c a t e ( 1 3 )

D o c u m e n t

s

R e t u r n e d g o o d s

I m p o r t e r ’ s t e l e p h o n

e / f a x / e - m a i l ( i f k n o w n )

N e t w e i g h t

( i n k g ) ( 3 )

L i c e n c e ( 1 2 )

C a t e g o r y o f i t e m

( 1 0 )

O t h e r

T o t a l g r o s s w e i g h t ( 4 ) T o t a l v a l u e ( 6 )

G i f t

E x p l a n a t i o n :

N o . o f i n v o i c e

I n v o i c e ( 1 4 )

C o m m e r c i a l s a m p l e

Q u a n t i t y ( 2 )

P o s t a l c h a r g e s / F e e s ( 9 )

I m p o r t a n t !

S e e i n s t r u c t i o n s

o n t h e b a c k




F.45

Prot Article RL XIIItems subject to customs control

Notwithstanding article RL 5, the United Kingdom o Great Britain andNorthern Ireland will not accept liability or obtaining the signature o the senderon the orms CN and CN to the eect that the item does not contain anydangerous article prohibited by the postal regulations.

Article RL 5Presentation-to-Customs charge

The guideline amount o the special charge prescribed in article 8. o theConvention or items submitted to customs control in the country o origin or odestination shall be .6 SDR. For each M bag, the guideline maximum amount is

.7 SDR.

Article RL 54Cancellation o customs duty and other ees

Designated operators shall undertake to seek rom the appropriate servicesin their country cancellation o customs duty and other ees on items:. returned to origin;. destroyed because o total damage to the contents;

. redirected to a third country.

Articles 19 and 20 See Section H.

Letter Post – Conv Art 8; Prot Art RL XII; RL 5 and 54



G.


Section G

Liability o designated operators

Article 21Liability o designated operators. Indemnities

1 General1.1 Except or the cases provided or in article 22, designated operators

shall be liable or:1.1.1 the loss o, thet rom or damage to registered items, ordinary parcels

and insured items;1.1.2 the loss o recorded delivery items;1.1.3 the return o registered items, insured items and ordinary parcels on

which the reason or non-delivery is not given.1.2 Designated operators shall not be liable or items other than those

mentioned in 1.1.1 and 1.1.2.1.3 In any other case not provided or in this Convention, designated

operators shall not be liable.1.4 When the loss o or total damage to registered items, ordinary parcels

and insured items is due to a case o orce majeure or which indem-nity is not payable, the sender shall be entitled to repayment o thecharges paid or posting the item, with the exception o the insurancecharge.

1.5 The amounts o indemnity to be paid shall not exceed the amountsmentioned in the Letter Post Regulations and the Parcel Post Regula-tions.

1.6 In cases o liability, consequential losses or loss o prots shall not betaken into account in the indemnity to be paid.

1.7 All provisions regarding liability o designated operators shall bestrict, binding and complete. Designated operators shall in no case,even in case o severe ault, be liable above the limits provided or inthe Convention and the Regulations.

2 Registered items2.1 I a registered item is lost, totally rifed or totally damaged, the sender

shall be entitled to an indemnity set in the Letter Post Regulations.I the sender has claimed an amount less than the amount set in theLetter Post Regulations, designated operators may pay that loweramount and shall receive reimbursement on this basis rom any otherdesignated operators involved.

2.2 I a registered item is partially rifed or partially damaged, the senderis entitled to an indemnity corresponding, in principle, to the actualvalue o the thet or damage.



G.2


3 Recorded delivery items3.1 I a recorded delivery item is lost, totally rifed or totally damaged, the

sender shall be entitled to reund o the charges paid or posting theitem only.

4 (See Parcel Post Manual.)

5 Insured items5.1 I an insured item is lost, totally rifed or totally damaged, the sender

shall be entitled to an indemnity corresponding, in principle, to theinsured value in SDRs.

5.2 I an insured item is partially rifed or partially damaged, the sendershall be entitled to an indemnity corresponding, in principle, to theactual value o the thet or damage. It may, however, in no case exceedthe amount o the insured value in SDRs.

6 I a registered or insured letter-post item is returned and the reasonor non-delivery is not given, the sender shall be entitled to a reund o thecharges paid or posting the item only.

7 I a parcel is returned and the reason or non-delivery is not given,the sender shall be entitled to a reund o the charges paid by the sender orposting the parcel in the country o origin and the expenses occasioned by the return o the parcel rom the country o destination.

8 In the cases mentioned in 2, 4 and 5, the indemnity shall be calculatedaccording to the current price, converted into SDRs, o articles or goods o thesame kind at the place and time at which the item was accepted or convey-ance. Failing a current price, the indemnity shall be calculated according tothe ordinary value o articles or goods whose value is assessed on the samebasis.

9 When an indemnity is due or the loss o, total thet rom or totaldamage to a registered item, ordinary parcel or insured item, the sender, orthe addressee, as the case may be, shall also be entitled to repayment o the

charges and ees paid or posting the item with the exception o the registra-tion or insurance charge. The same shall apply to registered items, ordinary parcels or insured items reused by the addressee because o their bad condi-tion i that is attributable to the postal service and involves its liability.

10 Notwithstanding the provisions set out under 2, 4 and 5, the addresseeshall be entitled to the indemnity ater delivery o a rifed or damaged regis-tered item, ordinary parcel or insured item.

11 The designated operator o origin shall have the option o paying

senders in its country the indemnities prescribed by its national legislationor registered items and uninsured parcels, provided that they are not lowerthan those laid down in 2.1 and 4.1. The same shall apply to the designated



G.


operator o destination when the indemnity is paid to the addressee. However,the amounts laid down in 2.1 and 4.1 shall remain applicable.11.1 in the event o recourse against the designated operator liable; or11.2 i the sender waives his rights in avour o the addressee or vice

versa.

12 Reservations concerning the exceeding o deadlines or inquiries andpayment o indemnity to designated operators, including the periods andconditions xed in the Regulations, shall not be made, except in the event obilateral agreement.

Commentary

21 Liability also extends to postage-ree items.

21.1.1.1 Where, through the ault o the Post, an item is delivered to a person other than the addressee,

this is also “loss”. The question o who can, in the circumstances, be considered the entitled person on

behal o the addressee is a matter or internal legislation.

The Post is not liable or delay in the dispatch, transmission or delivery o an item.DOs assume no liability or carrying out subsequent instructions given by entitled persons unless these

instructions reach the oces concerned in due time. In other words, DOs assume liability or carrying out

instructions relating to withdrawal rom the post, alteration or correction o address, cancellation or altera-

tion o a COD amount, i these instructions reach the oces concerned in due time.

21.2 The customer is entitled to the amount o the indemnity in orce at the time the item was posted (IB

opinion).

21.2.1 As registration is not intended or items o material value, it corresponds solely to the interest

attached by the sender to delivery o the item. Payment o the amount due in case o loss is thus in the

nature o a cash indemnity in respect o such prejudice to the sender’s interest and is not a reund.

The equivalent o the amounts mentioned in 2. and 2.2 in the national currency o each country ispublished in the Letter Post Compendium.

I the sender demands an amount inerior to the standard indemnity, he shall not receive more than the

sum requested.

21.3.1 Liability or loss o recorded delivery items rests with DOs in certain well-dened circumstances,

which are the same as those or registered items. But it is not envisaged that risks o orce majeure be

covered, nor is it intended that anyone other than the sender be compensated. The amount o compensa-

tion is the sum o the charges paid by the sender, ie all charges are reimbursed in the event o loss. No

other compensation is envisaged.

21.5.1 That is, the equivalent in the currency o the country o origin corresponding as closely as possible

to the insured value in SDR.

21.7 It is the DO that collected the charge in respect o claims which reunds to the party concerned,

where appropriate.

Article RL 55 Application o the liability o designated operators

Designated operators’ liability shall be as binding or items conveyed àdécouvert as or those orwarded in closed mails.

2 Designated operators which undertake to cover risks arising rom a case oorce majeure shall be liable towards senders o items posted in their country or



G.

any loss due to a case o orce majeure occurring at any time during transmissiono the items. This undertaking shall also cover any redirection or return to origin.

The designated operator in whose service the loss, thet, damage or unex-plained return occurred shall decide, according to the laws o its country, whetherthe loss, thet, damage or unexplained return was due to circumstances amountingto orce majeure. These circumstances shall be communicated to the designatedoperator o the country o origin i the latter designated operator so requests.

The amount o the indemnity reerred to in article 2.2. o the Conventionor the loss o, total thet rom or total damage to a registered item shall be 0 SDR.The indemnity or the loss o, total thet rom or total damage to a registered M bagshall be 50 SDR. Charges and ees paid by the sender or posting the item, withthe exception o the registration charge, shall be added to these values to deter-mine the total compensation payable.

5 The amount o the indemnity reerred to in article 2.2.2 o the Conventionor registered items that are partially rifed or partially damaged shall not exceedthe corresponding amounts mentioned in paragraph or registered items that arelost, totally rifed, or totally damaged.

6 Designated operators participating in the exchange o COD items shallbe liable, up to the COD amount, or the delivery o COD items without collectiono unds or against collection o a sum lower than the COD amount. Designatedoperators shall assume no liability or delays which may occur in the collection

and dispatch o unds. Commentary

155.2 The dispatching country which has undertaken to cover risks arising rom orce majeure is liable

in all cases, unless it exercises its right o recourse where the corresponding DO on whose territory or in

whose service the loss has occurred also accepts liability or risks arising rom orce majeure.

155.3 As the decision lies solely within the competence o the legislation o the country in which the loss

has occurred, the circumstances constituting a case o orce majeure need not automatically and in all

cases be notied to the DO o origin. It is sucient i such inormation is available on request.




G.5

Article 22Non-liability o member countries and designated operators

1 Designated operators shall cease to be liable or registered items,recorded delivery items, parcels and insured items which they have deliveredaccording to the conditions laid down in their regulations or items o thesame kind. Liability shall, however, be maintained:1.1 when thet or damage is discovered either prior to or at the time o

delivery o the item;1.2 when, internal regulations permitting, the addressee, or the sender

i it is returned to origin, makes reservations on taking delivery o arifed or damaged item;

1.3 when, internal regulations permitting, the registered item was deliv-ered to a private mail-box and the addressee declares that he did notreceive the item;

1.4 when the addressee or, in the case o return to origin, the sender o aparcel or o an insured item, although having given a proper discharge,noties the designated operator that delivered the item without delay that he has ound thet or damage. He shall urnish proo that suchthet or damage did not occur ater delivery. The term “without delay”shall be interpreted according to national law.

2 Member countries and designated operators shall not be liable:2.1 in cases o orce majeure, subject to article 13.6.9;2.2 when they cannot account or items owing to the destruction o o-

cial records by orce majeure, provided that proo o their liability hasnot been otherwise produced;2.3 when such loss, thet or damage has been caused by the ault or

negligence o the sender or arises rom the nature o the contents;2.4 in the case o items that all within the prohibitions specied in article

15;2.5 when the items have been seized under the legislation o the country

o destination, as notied by the member country or designated oper-ator o that country;

2.6 in the case o insured items which have been raudulently insured or

a sum greater than the actual value o the contents;2.7 when the sender has made no inquiry within six months rom the day ater that on which the item was posted;

2.8 in the case o prisoner-o-war or civilian internee parcels;2.9 when the sender’s actions may be suspected o raudulent intent,

aimed at receiving compensation.

3 Member countries and designated operators shall accept no liability orcustoms declarations in whatever orm these are made or or decisions takenby the Customs on examination o items submitted to customs control.




G.6

Commentary

22.2.1 By “orce majeure” is generally meant in the legal sense any event not resulting rom the dangers

inherent in actual handling and not attributable to human error; an event, moreover, in which all oresight

and all precautions are o no avail and which it is impossible to withstand when it occurs. However, the

legal interpretation may be more or less restrictive.

Generally speaking loss or damage to mails due to acts o war, including conscation o mails resulting

rom military censorship, are considered cases o orce majeure.

22.2.7 The six-month period concerns relations between claimants and DOs and does not include the

transmission o inquiries rom DO to DO.

Any country which, under this art, is exempt rom all liability or the loss o a registered item may decline

to invoke this clause where satisactory proo is urnished that the delay was inevitable (recommendation

C 7/Paris 97).

Article RL 56Delivery o a rifed or damaged insured item

The oce making delivery o a rifed or damaged insured item shall prepare aCN 2 report on the joint inspection and have it countersigned, whenever possible,by the addressee. One copy o the report shall be handed to the addressee or, ithe item is reused or redirected, attached to it. One copy shall be retained by thedesignated operator which prepared the report.

2 I the item is delivered, the copy o the CN 2 report prepared in accordancewith article RL 9..2 shall be attached to the item and dealt with in accordancewith the regulations o the country o destination. I the item is reused, the saidcopy shall remain attached to the item.

When internal regulations so require, an item subjected to the treatmentspecied in shall be returned to the sender i the addressee reuses to counter-sign the CN 2 report.




G.7

CN 24REPORT

Date Reference

Designated operator

Office preparing the report

Letter-post item Postal parcel

Decrease in weightDamage TheftLoss

Irregularities


Reason for report

Sender

Addressee

Posting of item

Special particulars

Contents

Packing



Office of posting Date Serial number

Weight shown Weight observedCOD amount and currencyInsured value

Other particulars

From the invoiceFrom the customsdeclaration

According tothe addressee or the sender

Detailed description

The contents have been examined in the presence of

the addressee the sender

Contents established on examination

Contents damaged

Contents missing

External packing

Internal packing

The item is sealed by

wax seals security tapesNumber of seals Private mark on seals

The packing should be regarded as regulation

The item is unsealed

Yes No




G.

Description

Damage/Theft

Method of conveyance

The loss is due to

Amount and currency

According to the addressee According to the sender

Date of dispatch

Date of arrival

The item was contained in an The fastening (lead seal) of the receptacle was

not intactintactouter receptacleinnerreceptacle

By airmail By train By ship

Flight No./Train No./Name of ship

in areceptacle Loose

After repacking and weighing, the itemhas been forwarded to its destination

The contents have been destroyedby the undersigned office The packing is held here

New weight

The sender refuses the item

The sender has accepted the item

The addressee refuses the item

The addressee has accepted the item

Amount of indemnity claimed

Mail in whichthe item was sent

Subsequent treatmentof the item

Signature of addresseeor sender

Attestation

Authority to which the report should be sent

Office preparing the reportSignature of the postal officials Signature of the customs officer (as applicable)

In witness whereof, we have drawn up this report, a duplicate of which has been sent

(with a CP 78 verification note in the case of a postal parcel) to the authority shown below

No.Dispatching office


CN 24 (Back)

Estimate of loss




G.9

Article 23Sender’s liability

1 The sender o an item shall be liable or injuries caused to postal o-cials and or any damage caused to other postal items and postal equipment,as a result o the dispatch o articles not acceptable or conveyance or thenon-observance o the conditions o acceptance.

2 In the case o damage to other postal items, the sender shall be liableor each item damaged within the same limits as designated operators.

3 The sender shall remain liable even i the oce o posting acceptssuch an item.

4 However, where the conditions o acceptance have been observed by the sender, the sender shall not be liable, in so ar as there has been ault ornegligence in handling the item on the part o designated operators or carriers,ater acceptance.

Article RL 57Establishment o sender’s liability

A designated operator which nds damage that is due to the ault o thesender shall inorm the designated operator o origin, whose responsibility it is to

take action against the sender where appropriate.

2 With reerence to the provisions o paragraph , the designated opera-tors o origin and o destination may agree to draw up the accounting procedureconcerning the amount o damage to be covered by the sender.




G.0

Article 24Payment o indemnity

1 Subject to the right o recourse against the designated operator whichis liable, the obligation to pay the indemnity and to reund the charges and eesshall rest either with the designated operator o origin or with the designatedoperator o destination.

2 The sender may waive his rights to the indemnity in avour o theaddressee. Conversely, the addressee may waive his rights in avour o thesender. The sender or the addressee may authorize a third party to receivethe indemnity i internal legislation allows this.

Article RL 5

Payment o indemnity

The designated operator o origin or destination, as the case may be, shallbe authorized to indemniy the rightul claimant on behal o the designated operatorwhich, having participated in the conveyance and having been duly inormed, hasallowed two months and, i the case was reported by ax or any other electronicmeans by which receipt o the inquiry can be conrmed, 0 days to pass withoutnally settling the matter, or without having reported:. that the damage appeared to be due to a case o orce majeure;.2 that the item had been detained, conscated or destroyed by the compe-

tent authority because o its contents or seized under the legislation o thecountry o destination.

2 The periods o two months and thirty days stipulated under begin to runrom the date on which the CN 0 orm was duly completed by the designatedoperator o origin, including the necessary inormation concerning the transmissiono dispatches.

The designated operator o origin shall be authorized to indemniy the rightulclaimant on behal o the designated operator o destination which, having been

duly inormed about the request o the designated operator o origin to provideconrmation o delivery o the item under inquiry, mentioned in article RL 50.2.9,has allowed 0 days to pass, rom the date o the sending o such a request bythe designated operator o origin, without replying to a second inquiry concerninginappropriate execution o service.

The designated operator o origin or destination, as the case may be, shallbe authorized to postpone payment o the indemnity to the rightul claimant in caseswhere the orm is not properly completed or incorrect and has to be returned oradditional inormation or amendment, thereby causing the time limit set in to be

exceeded. It shall be possible to pay the indemnity within an additional time limito two months rom the date on which the CN 0 orm is completed or amended.




G.

I no additional inormation is added or no amendment is made to the inquiry, thedesignated operator concerned shall be authorized not to indemniy the rightulclaimant.

5 No reservations concerning the periods or the treatment and settlemento inquiries and the period and conditions or the payment o indemnity and thereimbursement o paying designated operators may be made to this article, exceptwithin the ramework o a bilateral agreement.

Commentary

158.1 A DO which has allowed two months to pass without answering a claim may not invoke art

RL 6.2, so as to pay only hal o the amount o the indemnity.

158.2 The period o two months or 0 days should run only rom the date at which all the necessary

inormation has been entered on the CN 0 orm by the oce o exchange or by the central service o the

DO o origin. Incomplete CN 0 orms result in protracted claim times, and it would be unair to penalize

the DO o destination.

Article RL 59Period or payment o indemnity

The payment o the indemnity shall be made as soon as possible and, atthe latest, within a period o three months rom the day ollowing the day o inquiry.

2 No reservations concerning the period or the payment o indemnity maybe made to this article, other than within the ramework o a bilateral agreement.

Commentary

159.1 The “day o inquiry” is the day on which the ormal inquiry is led, ie the date entered in the appro-

priate place on the CN 0 orm or, in the absence o such indication, the date-stamp impression o the post

oce at which the orm is handed in.

Article RL 60 Automatic payment o indemnity

The return o a CN 0 orm in which the “Particulars to be supplied by the

intermediate services”, “Particulars to be supplied by the service o destination”and “Final reply” sections have not been completed shall not be considered as anal reply within the meaning o article RL 5..

Commentary

160.1 It is important to ensure that a detailed investigation is always made. The act is that CN 0 orms

are requently returned without certain inormation (date o delivery, addressee’s declaration made out on

a orm conorming to the specimen CN , etc). In some cases, the DO o destination authorizes the DO

o origin o the item under inquiry to pay hal the indemnity on its behal, without detailed investigation o

the inquiry.




G.2

Article RL 6Determination o liability between designated operators

Until the contrary is proved, liability shall rest with the designated operatorwhich, having received the item without reporting a discrepancy by means o aCN verication note at the time o receipt o the mail in which the item wasdispatched, and being urnished with all the prescribed means o inquiry, cannotprove either delivery to the addressee or, where appropriate, correct transer toanother designated operator.

2 I the loss thet or damage occurs in the course o conveyance without itbeing possible to establish in which country’s territory or service it happened, thedesignated operators concerned shall bear the loss equally. However, in the caseo the loss o registered items, this principle shall apply only to items identiedby a CN 0 label with a unique item identier, in accordance with article RL 2,

Registered items. Otherwise, the dispatching designated operator alone shall bearthe loss.

As regards insured items, the liability o a designated operator towardsother designated operators shall in no case exceed the maximum insured valuethat it has adopted.

Designated operators not providing the insured items service shall assume, inrespect o such items conveyed in closed mails, the liability laid down or registereditems. This provision shall also apply when designated operators do not accept

liability or insured items carried on board the ships or aircrat used by them.

5 I the loss, thet or damage o an insured item occurs in the territory or serviceo an intermediate designated operator which does not provide the insured itemsservice, the designated operator o origin shall bear the loss not covered by theintermediate designated operator. The same rule shall apply i the amount o thedamage is higher than the maximum insured value adopted by the intermediatedesignated operator.

6 Customs duty and other ees o which it has not been possible to secure

cancellation shall be borne by the designated operators liable or the loss, thet ordamage.

7 A designated operator which has paid the indemnity shall take over therights, up to the amount o the indemnity, o the person who has received it in anyaction which may be taken against the addressee, the sender or third parties.

Commentary

161.2 Should an insured item be lost in circumstances such as those described and should the loss,

ater being apportioned equally, exceed the amount or which one o the transit countries may be deemed

liable under 6.5, the dierence must be shared among the DOs o all the other countries concerned.

When the exchange o registered items takes place under the bulk advice system, the liability or payingthe indemnity which may be due or the loss o an art shall be shared equally between the DOs o origin

and destination o the mail presumed to have contained the lost item, unless the liability o an intermediate




G.

DO can be established, or unless either the DO o origin or the DO o destination admits or discovers that

the loss occurred in its own services.

DOs which have subscribed to an agreement to deal with registered arts on the bulk advice system cannot

be relieved o their liability by citing unilateral proos based on an entry or an individual acknowledgement,

accidental or otherwise, made by their services.

The entry in detail o some registered items, in particular, constitutes a unilateral derogation o the bulk

advice principle and cannot be invoked by the DO which had practised it in order to be relieved o its share

o liability (ormal opinion C 50/Tokyo 969).

Article RL 62Procedures or determining the liability o designated operators

Until the contrary is proved and subject to article RL 6.2 o the Conven-tion, an intermediate designated operator or designated operator o destinationshall be relieved o all liability:. when it has observed the provisions or inspection o mails and establish-

ment o irregularities;.2 when it can prove that it was inormed o the inquiry ater the destruction

o the ocial records relating to the item in question, the period o reten-tion having expired. This reservation shall not prejudice the rights o theclaimant;

. when, in the case o individual entry o registered items, correct delivery othe lost item cannot be proved because the designated operator o origindid not enter the registered items in detail on the CN or CN 2 letter billor on the CN special lists.

2 Until the contrary is proved, a designated operator dispatching an insureditem shall be relieved o all liability i the oce o exchange to which the item hasbeen consigned has not sent to the dispatching designated operator, by the rstavailable mail ater inspection, a CN 2 report stating either that the whole packeto insured articles or the particular item is missing or has been tampered with.

I the thet or damage o an insured item has been established in the countryo destination or, in the case o return to sender, in the country o origin, it shall beor the designated operator o that country to prove:. that neither the packet, envelope or bag and its astening, nor the wrapping

and astening o the item bore any apparent trace o thet or damage;.2 that the weight established at the time o posting has not varied.

When the proo mentioned in has been urnished, none o the otherdesignated operators concerned may repudiate its share o liability on groundsthat it handed over the item without the next designated operator having madeany objection.

5 When a registered item or an insured item has been lost, rifed or damagedas the result o orce majeure, the designated operator in whose territorial jurisdic-

tion or services the loss, thet or damage occurred shall be liable to the designated




G.

operator o origin only i the two designated operators undertake to cover risks oorce majeure.

Commentary

162.1.3 For the model o orm CN , see art RL 7.

For the model o orm CN 2, see art RL 2.

For the model o orm CN , see art RL 76.




G.5

Article 25Possible recovery o the indemnity rom the sender or the addressee

1 I, ater payment o the indemnity, a registered item, a parcel or aninsured item or part o the contents previously considered as lost is ound, thesender or the addressee, as the case may be, shall be advised that the itemis being held at his disposal or a period o three months on repayment o theamount o the indemnity paid. At the same time he shall be asked to whomthe item is to be delivered. In the event o reusal or ailure to reply within theprescribed period, the same approach shall be made to the addressee or thesender as the case may be, granting that person the same period to reply.

2 I the sender and the addressee reuse to take delivery o the item ordo not reply within the period provided or in paragraph 1, it shall becomethe property o the designated operator or, where appropriate, designatedoperators which bore the loss.

3 In the case o subsequent discovery o an insured item the contents owhich are ound to be o less value than the amount o the indemnity paid, thesender or the addressee, as the case may be, shall repay the amount o thisindemnity against return o the item, without prejudice to the consequenceso raudulent insurance.

Commentary

25.1 It is understood that the entitled person shall have the right to retain the indemnity he has received

i he declines to take delivery o an item which has since been ound.

Article RL 6Recovery rom air carriers o indemnities paid

When the loss, thet or damage occurs in the service o an air carrier,reimbursement o the indemnity paid to the sender shall be recovered rom thecarrier:. by the designated operator o origin i it settles conveyance dues direct

with the air carrier;

.2 by the designated operator that collected the conveyance dues, when thedesignated operator o origin does not settle them direct with the air carrier.The indemnity paid to the sender shall be reimbursed to the designatedoperator o origin by the designated operator that collected the convey-ance dues.

Commentary

163 The practical method o application or recovery rom air carriers decided upon by the IATA–UPU

Contact Committee is given below.

i Conditions or the recovery o indemnities rom air carriers shall be established through contract

between DOs and air carriers or by legislation.

ii Where contracts are not instituted, or do not include specic tender/recovery procedures, DOs shalldevelop a mutually acceptable method o verication at the point o tender and recovery.




G.6

iii In order to dene liability, ailure to comply with the practical methods o application to the relevant

Convention arts or mails tendered or recovered will result in the transer o liability to the oending

party.

Article RL 6

Reimbursement o the indemnity to the paying designated operator

The designated operator which is liable or on behal o which payment ismade shall reimburse the paying designated operator the amount o indemnity,charges and ees paid to the rightul claimant according to the mandatory inorma-tion provided on the CN 0 orm. The accounting procedures to be ollowed aredescribed in articles RL 65 and RL 66.

2 I the indemnity, charges and ees paid which were reimbursed to therightul claimant are due to be borne by several designated operators, the whole

o the indemnity, charges and ees paid which were reimbursed to the rightulclaimant shall be paid to the paying designated operator by the rst designatedoperator which, having duly received the item claimed or, is unable to prove itscorrect transer to the next service. It shall rest with this designated operator torecover rom the other designated operators which are liable each one’s share othe indemnity paid to the rightul claimant.

The designated operator whose liability is duly established and which hasat rst declined to pay the indemnity shall assume all additional costs resultingrom the unwarranted delay in payment.

Commentary

164.3 By “additional costs” are understood, or example, interest, bank charges and dierences in

exchange rates, even i under certain conditions the last two categories normally devolve also on the

creditor DO. Administrative expenses as well as legal expenses incurred by the creditor DO through any

action undertaken in the interest o the DO responsible or in its own interests may also be included in

“additional costs”.

In short, it is or the creditor DO to decide in each individual case which charges it considers as additional

costs. The one condition which it must adhere to strictly in determining them is the ollowing: there must

be a direct relation o cause and eect between the unjustied delay in the payment o compensation by

the debtor DO on the one hand, and the charges borne by the creditor DO on the other. The extent o the

“additional costs” will depend on the actual circumstances in each case.

Article RL 65Settlement o indemnities between designated operators

I, one year ater the date o dispatch o authorization to pay the indemnity,the paying designated operator has not debited the account o the designatedoperator which is liable, the authorization shall be considered null and void. Thedesignated operator which received it shall then no longer be entitled to claimreimbursement o any indemnity paid.

2 When liability has been admitted, as well as in the case provided or inarticle RL 5., the amount o the indemnity may also be automatically recovered




G.7

rom the designated operator which is liable through a liquidation account, eitherdirect or through the intermediary o a designated operator which regularly drawsup liquidation accounts with the designated operator which is liable.

I the sender or the addressee takes delivery o an item ound aterwardsagainst repayment o the amount o the indemnity, that sum shall be reunded tothe designated operator or, where appropriate, designated operators which borethe loss, within one year o the date o such repayment.

Designated operators may agree to settle periodically or the indemnitieswhich they have paid to the rightul claimants and which they have accepted as justied.

5 The designated operators o origin and destination may agree that thewhole o the loss shall be borne by the designated operator which has to make

the payment to the rightul claimant.

6 The creditor designated operator shall be reimbursed in accordance withthe rules or payment laid down in article RL 29.

Article RL 66 Accounting or amounts due in respect o indemnity or letter-post items

When payments have to be charged to the designated operators which are

liable, the creditor designated operator shall prepare CN monthly or quarterlyaccounts.

2 The CN account shall be sent in duplicate to the debtor designatedoperator by the quickest route (air or surace), and at the latest within two monthsollowing the period to which it relates. “Nil” accounts shall not be prepared.

Ater checking and acceptance, one copy o the CN account shall bereturned to the creditor designated operator, at the latest by the end o two monthsrom the date o dispatch. I the creditor designated operator has not received any

notice o amendment within the prescribed time limit, the account shall be regardedas ully accepted.

In principle, these accounts shall be settled separately. However, designatedoperators may come to an agreement that they are to be settled with the CN 5detailed account or with the CN 52 general account, or possibly with the CP 75account.

Commentary

166.4 For the models o orms CN 5 and CN 52, see art RL 2.




G.


Notes1

To be filled in by typewriter or computer printer

CN 48STATEMENT Amounts due in respect of indemnityDate

QuarterMonth

Year


Date of posting, item No.and office of origin

Destination

S e r i a l N o .

1 2 3 4 5

Letters authorizing recoveries(No. of statement, nameof office, date, reference No.of debtor designated operator)

Amountin SDR


Seen and accepted by the debtor designated operatorPlace, date and signature


1

2

3

4

5

6

7

8

9

Total

PostalparcelsLetter post

1 A

n y o b s e r v a t i o n s m a y b e m a d e o n t h e a v a i l a b l e p a r t o f t h e f r o n t o r o n t h e b a c k o f t h e f o r m

Method of settlement Direct Via UPU*Clearing




H.

Letter Post – Art RL 67

Section H

Procedures concerning the transmission, routeingand receipt o mails/items

Article RL 67Exchange o items

Designated operators may exchange, via one or more o their number, closedmails as well as à découvert items according to needs and service requirements.

2 When exceptional circumstances oblige a designated operator temporarilyto suspend its services wholly or in part, it shall immediately inorm the designatedoperators concerned.

3 When the conveyance o mail in transit through a member country takesplace without the participation o the designated operator o that member country,this orm o transit shall not involve the liability o the designated operator o thetransit member country.

4 Designated operators may send surace mails by air, with reduced priority.The designated operator o destination shall indicate the oce o exchange or theairport o destination or such mails.

5 Designated operators shall make every eort to capture and exchange pre-dispatch and dispatch receipt inormation in accordance with UPU PREDES andRESDES EDI messages or all letter-post dispatches and receptacles and includeitem-level data when identied items are present.

Commentary

167.2 With regard to maintaining postal relations in cases o disputes, confict or war, Congress adoptedresolution C 37/Lausanne 974, as given below:“Congress, considering the peaceul and humanitarian role played by the Universal Postal Union in helpingto bring peoples and individuals together, convinced o the need to maintain postal exchanges, as aras possible, with or between regions aficted by disputes, disturbances, conficts or wars, and in view

o the initiatives taken and the experience o certain Governments or humanitarian organizations in thiseld, appeals urgently to the Governments o member countries, as ar as possible and unless the UnitedNations General Assembly or Security Council has decided otherwise (in accordance with art 4 o theUnited Nations Charter), not to interrupt or hinder postal trac – especially the exchange or correspond-ence containing messages o a personal nature in the event o dispute, confict or war, the eorts madein this direction being applicable even to the countries directly concerned, and authorizes the Director-General o the International Bureau o the UPU:i to take what initiatives he considers advisable to acilitate, while respecting national sovereignties,

the maintenance or re-estalishment o postal exchanges with or between the parties to a dispute,confict or war;

ii to oer his “good oces” to nd a solution to postal problems which may arise in the event o adispute, confict or war.”

It is understood that each DO is the sole judge o what constitutes exceptional circumstances.

167.3 This orm o transit concerns in particular mail exchanged in containers by international roadtransport.



H.2

Letter Post – Art RL 67 and 68

167.5 Most countries have IT systems in place or supporting their postal operations, including a systemor exchanging EDI messages. The pre-advice inormation provided in PREDES makes it possible to planworkfows, register incoming mail eciently and securely, and track and trace items; it can also be usedor accounting operations. Replies in RESDES allow quick acknowledgment o receptacles received andmake track and trace possible.

Article RL 68Priority treatment o priority items and airmail items

Designated operators shall be bound to orward by the air communicationsthey use or the conveyance o their own priority items and airmail items the itemso this type which reach them rom other designated operators.

2 Designated operators without an air service shall orward priority itemsand airmail items by the most rapid means used or mails. The same shall apply i

or any reason routeing by surace means is more advantageous than the use oairlines.

3 Each designated operator shall stipulate a specic hand-over time o preer-ably one hour, to two hours maximum, to the receiving designated operator withintheir contracts with airlines. The receiving designated operator shall endeavourto assist in the enorcement o this by providing the sending designated operatorwith monitoring o the airlines’ perormance against this time.

4 Designated operators shall take all necessary steps to:

4. ensure the best conditions or the receipt and onward transmission omails containing priority items and airmail items;4.2 ensure that agreements concluded with the carriers concerning the priority

due to such mails are respected;4.3 speed up the operations relating to customs control o priority items and

airmail items addressed to their countries;4.4 keep to a strict minimum the time required or orwarding priority items

and airmail items posted in their country to the countries o destinationand or having priority items and airmail items arriving rom abroad deliv-ered to the addressees. Single items arriving in a priority or airmail mail

and not provided with a priority or airmail marking according to articleRL 25 should nevertheless be regarded as priority or airmail items andbe inserted in the domestic priority or airmail handling stream o the desig-nated operator o destination.

5 Designated operators o transit and destination shall treat priority items andairmail items equally; designated operators shall also give the same treatment tosurace LC items when no better service is available to the sender. Similarly, nodistinction as regards speed o handling shall be made between non-priority items,surace AO items and S.A.L. items.



H.3


Commentary

168 The Lausanne Congress passed resolution C 60/974 which arms the principles o reedom otransit with regard to air hijacking. The mails aected by such activities are inviolable, and the subsequentorwarding o the said mails must be assured on a priority basis by the country where the aircrat landedor was reed, even i this aircrat is the subject o disputes o a non-postal nature.Capacity planning on fights is important or air transportation. Designated operators are strongly recom-mended to work closely with airlines to plan the required capacity or mail volumes in advance.

Article RL 69Mails

Mails shall be classied as ollows:. “Airmails” which are conveyed by air with priority. Airmails may contain

airmail items and priority items..2 “Priority mails” which are conveyed by surace but which have the same

priority as airmails. Priority mails may contain priority items and airmail

items..3 “Surace airlited (S.A.L.) mails” which contain S.A.L. items and non-priority

items..4 “Surace mails” which contain surace mail and non-priority items.

2 Mails conveyed by air or by surace containing only items posted in bulkshall be called “bulk mails”.2. The provisions o these Regulations applicable to the mails under . to

.4 shall also apply to bulk mails conveyed by the same route or mode,unless specic arrangements are expressly made.

3 The exchange o mails shall be carried out by oces called “oces oexchange”. Wherever an oce o exchange needs to be specied on a postal orm,this shall be done in accordance with the rules set out in UPU Technical StandardS34 (Identication/codication o International Mail Processing Centres (IMPCs)).This encompasses:3. the name o the oce o exchange;3.2 the name o the designated operator responsible or the oce o

exchange;3.3 in barcoded identiers: the S34 code identiying the oce o exchange.

4 All oces o exchange shall be registered in the International Mail ProcessingCentre codelist by the designated operator responsible or that oce. This list ispublished on the UPU website.

5 On any orm, an oce or exchange shall be identied by its name, togetherwith the name o the responsible designated operator, as published in the above-mentioned codelist.

6 In barcoded identiers, the S34 code shall be used to identiy a particularoce o exchange. Designated operators should maintain a list o the operatorresponsible or each code in their databases.



H.4

Commentary

169.1.1 The 984 Hamburg Congress adopted the concept o “priority” to distinguish “airmail items”(letter-post items conveyed by air) rom surace airlited mail. The term “priority” covers not only the priorityaccorded to mail by airlines but also the priority handling given airmail corr by DOs under art RL 68.

169.1.3 The term “S.A.L.” is the abbreviation o “Surace Air Lited”.

Article RL 70Exchange in closed mails

Closed mails shall be made up or the country o destination when thenumber o items per mail or per day (when several dispatches are made in a day)exceeds the limits or à découvert transit stated in article RL 7.

2 The exchange o items in closed mails shall be regulated by commonconsent between the designated operators concerned. Any changes in routeingshall be notied by the dispatching designated operator to the designated operatoro destination at the earliest opportunity and, i possible, beore the date o imple-mentation.

3 In order to participate in good quality mail circulation, every designatedoperator should make up a minimum o three priority letter mails per week oreach destination. I the volume and weight o items do not warrant such requency,dispatch in transit á découvert should be envisaged.

4 Designated operators through which closed mails are to be orwarded shallbe given suitable notice.

5 In cases where an exceptionally large number o ordinary or registered itemshas to be sent to a country to which mail is normally sent in transit à découvert,the designated operator o origin shall be authorized to make up closed mails orthe oces o exchange o the country o destination. It shall advise the designatedoperators o the countries o transit and destination accordingly.

Article RL 7Transit à découvert

The transmission o à découvert items to an intermediate designatedoperator shall be strictly limited to cases where the making up o closed mails orthe country o destination is not justied. À découvert transmission shall not beused to countries o destination or which the average weight o the mail regularlyexceeds three kilogrammes per mail or per day (when several dispatches are madein a day) and shall not be used or M bags.

2 The dispatching designated operator shall consult the intermediate desig-nated operators as to the suitability o using them or à découvert items to thedestinations concerned and notiy the designated operators concerned o the date

Letter Post – Art RL 69, 70 and 7



H.5

on which dispatch o mail in transit à découvert commences. Items in transit àdécouvert shall, as ar as possible, be sent to an designated operator which makesup mails or the designated operators o destination.

3 A découvert items orwarded by surace shall be subject to the paymento transit charges calculated in accordance with article RL 208.

4 A découvert airmail items and à découvert S.A.L. items orwarded by normalairmail shall be subject to the payment o transit charges calculated according toarticle RL 236.

5 In the absence o a special agreement, all items posted on board a shipand not included in a closed bag mentioned in article 9 o the Convention shallbe handed over à découvert by the ship’s agent direct to the post oce at the porto call, whether these items have been stamped on board or not.

6 In the absence o special agreement, items or transit à découvert shall bebundled as ollows:6. priority items sent by air and airmail items shall be made up in bundles

identied by CN 25 labels;6.2 priority items sent by surace, non-priority items and surace items shall

be made up in bundles identied by CN 26 labels.

7 When their number and make-up permit, items sent à découvert to a desig-nated operator shall be separated by country o destination. They shall be made

up in bundles labelled with the name o each country in roman letters. Commentary

171.6.1 For the other models o CN 25 labels, see art RL 73.

171.6.2 For the models o CN 26 labels, see art RL 73.

171.7 Separation by country o destination is essential in all cases where the average weight o itemsexceeds 500 g per mail or per day (when several dispatches are made in a day), unless the number oitems is ten per mail or less. Bundles containing items or reorwarding as priority items by air or suracemust be labelled on the basis o the CN 68 List. When the weight o the items in transit à découvert to bereorwarded by air does not warrant the make-up o separate labelled bundles or each country o destina-tion, the dispatching DO gathers them, sorted into categories, in bundles identied by the appropriate

CN 25 labels, according to groups o countries o destination on the basis o the inormation in the CN 68List. When the total weight o the separate labelled bundles sent to an intermediate DO exceeds 3 kg,the bundles are placed in one or more bags with labels bearing the word “Transit” in bold letters. Whenthe total weight o such bundles is less than 3 kg, the bundles must, as ar as possible, be placed in anextra-light bag (which may be made o transparent plastic); sealed, labelled “Transit” and inserted in thebag which contains the letter bill.




H.6

Priority – LC CN 25

Letter Post, 24th Congress 2008, art RL 171.6.1 – Size 105 x 74 mm or 148 x 105 mm, colour white


Dispatching office

Dispatching official

By airmail

Itemsà découvert

No. of group of countries of destination

In case of irregularity, this label must be attached to the verification note

Offi ce of destination

AO CN 25

Letter Post, 24th Congress 2008, art RL 171.6.1 – Size 105 x 74 mm or 148 x 105 mm, colour light blue


Dispatching office


By airmail

Itemsà découvert




Letter Post – Art RL 7, orms



H.7

RPriority –LC

AO

Number of registered items

CN 25

Letter Post, 24th Congress 2008, art RL 171.6.1 – Size 105 x 74 mm or 148 x 105 mm, colour pink

Note. – To take account of the needs of their service, designated operators may alter slightly the text,size or colour of these forms without, however, deviating too far from the instructions contained in themodel.


Dispatching office


By airmail

Registereditemsà découvert



In case of irregularity, this label must be attached to the verifi cation note




H.8

Article RL 72Routes and methods o transmission o insured items

By means o the CN 27 tables received rom the others concerned, eachdesignated operator shall decide on the routes to be used or the transmission oits insured items.

2 In the relations between countries separated by one or more intermediateservices, insured items shall ollow the most direct route. Nevertheless, the desig-nated operators concerned may arrange with one another to provide or transmis-sion à découvert by circuitous routes where the transmission by the most directroute would not carry with it a guarantee o liability over the whole distance.

3 Subject to service requirements, insured items may be dispatched in closedmails. They may also be handed over à découvert to the rst intermediate desig-

nated operator i that designated operator is able to arrange or their transmissionunder the conditions prescribed in the CN 27 tables.

4 Designated operators o origin and destination may agree among themselvesto exchange insured items in closed mails by means o the services o one or moreintermediate countries, whether these participate in the insured items service ornot. The intermediate designated operators shall be advised at least one monthprior to commencement o the service.

Commentary

172 With regard to the security o valuable items conveyed by the Post, Congress adopted recommenda-

tion C 63/Lausanne 974 concerning general security and protection measures at oces o exchange andairports.




H.9

TABLE

Routes and methods

of transmission of insured items


Notes

Countries for which the above-mentioned designated operator accepts insured items in transiton the conditions given below


S e r i a l N o .

Country of destination

21 3 4 5 6

RoutesIntermediate countriesand sea servicesto be used

Limitof insuredvalue

Observations

Letter Post – Art RL 72, orm



H.0

Article RL 73Make-up o mails

Making up o bundles. All ordinary items which can be bundled shall be classied by size (stand-

ardized items, large fat items and other items) and arranged with theaddresses acing the same way. Designated operators applying the clas-sication system based on contents provided or in article 2.3 o theConvention shall bundle the items according to the ollowing categories:

.. letters and postcards;..2 newspapers and periodicals as mentioned in article RL 84.5 and 7;..3 other AO items..2 The bundles shall be distinguished by labels bearing the indication in

roman letters o the oce o destination or o the reorwarding oce othe items enclosed in the bundles. CN 25 labels shall be used in the case

o priority items sent by air or airmail items and CN 26 labels in the case opriority items sent by surace, non-priority items or surace items..3 Unpaid or underpaid items shall be made up in separate bundles which

shall be placed in the bag containing the letter bill. The bundle label shallbe impressed with the T stamp.

.4 The thickness o the bundles o standardized items shall be limited to50 mm ater bundling. The weight o bundles o non-standardized itemsmay not exceed 5 kilogrammes.

.5 I priority items and letters show signs o opening, deterioration or damage,a note o the act shall be made on them and they shall be marked with the

date-stamp o the oce which discovered it. In addition, when the secu-rity o the contents so requires the items shall be placed i possible in atransparent envelope or in a resh packing on which the details appearingon the envelope shall be reproduced.

2 Making up o bags2. Mails, including those made up solely o empty bags, shall be contained

in bags the number o which shall be kept to the strict minimum. The bagsshall be in good condition to protect their contents. Each bag shall belabelled.

2.2 The bags shall be closed, sealed preerably with lead. The seals may alsobe made o light metal or plastic. The sealing shall be so done that itcannot be handled or tampered with without showing signs thereo. Theimpressions o the seals shall reproduce, in very legible roman letters, thename o the oce o origin or an indication sucient to identiy that oce.However, i the designated operator o origin so wishes, the impressions othe seals need only reproduce an indication o the name o the designatedoperator o origin.

2.3 I a number and the country o dispatch are indicated on the means oclosure, and i the bags have red labels, this number may also be entered

on the CN 3 and CN 32 letter bills and, as appropriate, on the CN 33special list.




H.

2.4 Except as noted in 2.4., or the make-up o airmails, bags either entirelyblue or with wide blue bands shall be used. In the absence o specialagreement between the designated operators concerned, the airmail bagsshall also be used or priority mails. For making up surace mails or suraceairlited mails, surace bags o a colour other than that o the airmail bags(e.g. beige, brown, white, etc.) shall be used. Designated operators odestination must, however, check all the bag labels in order to ensurecorrect processing.

2.4. Designated operators that use a common mailbag or multiple purposesmay use these bags in the make-up o mails or all the above categoriesas long as the bag labels correctly identiy the category o mail containedwithin such mailbags.

2.5 Designated operators may agree on a bilateral basis to use special airmailbags or receptacles such as trays, etc., with markings that distinguishthem as containing express items only.

2.6 The bags shall show legibly in roman letters the oce or country o originand bear the word “Postes” (Post) or any other similar expression distin-guishing them as postal dispatches.

2.7 When the number or volume o the items necessitates the use o morethan one bag, separate bags shall, as ar as possible, be used:

2.7. or letters and postcards;2.7.2 where applicable, or the newspapers and periodicals mentioned in article

RL 84.5 and 7;2.7.3 or other AO items;2.7.4 where applicable, or small packets; the labels on these bags shall bear

the words “Petits paquets”.2.8 The packet or bag o registered or insured items shall be placed in one othe bags o letters or in a separate bag; the outer bag shall invariably beara red label. When there are several bags o registered or insured items, allthe bags must bear a red label.

2.9 Designated operators may agree on a bilateral basis not to insert any ordi-nary mail in the bag containing the letter bill, but to keep the bag purely orregistered, insured and express items.

2.0 The weight o each bag shall in no circumstances exceed 30 kilo-grammes.

3 Making up o packets and envelopes3. In the absence o special agreement, small mails shall simply be wrapped

in strong paper so as to prevent any damage to the contents.3.2 The packets shall be tied with string and sealed with lead, light metal or

plastic seals.3.3 When the packets contain only ordinary items they may be closed by

means o gummed seals bearing the printed indication o the oce oorigin.

3.4 For airmail dispatches o priority items and airmail items in small quanti-

ties, CN 28 envelopes may be used. They shall be made either o strongblue paper or o plastic or other material and bearing a blue label.




H.2

3.5 Late postings at airport oces o priority items and airmail items in smallquantities may be sent, by aircrat about to leave, in CN 28 envelopes.This procedure shall be admitted only or dispatch to the exchange oceso those designated operators o destination which have agreed to receiveairmail items made up in this manner.

4 Sacs collecteurs. Conveyance in containers4. As ar as possible, oces o exchange shall include in their own mails or

a particular oce all the small mails (packets or bags) which reach themor that oce.

4.2 Where warranted by the number o light-weight bags, envelopes or packetsto be conveyed on the same sector, sacs collecteurs shall be made up,wherever possible. They shall be made up by the post oces responsibleor handing over airmails to the airline undertaking the conveyance. Thelabels o sacs collecteurs shall bear in bold letters the indication “Sac

collecteur”. The designated operators concerned shall agree as to theaddress to be put on the labels.4.3 For conveyance purposes, mails may be placed in containers, subject to

special agreement between the designated operators concerned on themethods o using the containers.

4.4 Designated operators may agree on a bilateral basis to exchange mails inreceptacles other than bags (e.g. trays, pallets, etc.) when it is establishedthat this will ease the handling process and saeguard the condition o themail.

Commentary

173.1.1 In recommendation C 75/Washington 989, Congress recommended that DOs use appropriatebundling materials.

173.1.2 For the models o CN 25 labels concerning transit à découvert, see art RL 7.

173.2 Bags must be closed as near as possible to the contents in order to ensure maximum stability othe latter (resolution C 69/Hamburg 984).

173.2.1 Advantage is to be gained rom making up special dispatches o empty bags since they areusually handled in special sections.

173.2.2 Tin or plastic seals should be used only where DOs are sure that the sealing leaves no scope

or rifing. When DOs are in agreement on this subject, bags containing unregistered non-priority itemsand unregistered AO items only and empty bags need not be sealed with lead; the same applies to bagscontaining unregistered items i they are conveyed in a sealed container by a direct service or i they areorwarded by a country o embarkation that puts them into such a container or the country o destination.When string is used it shall be passed twice round the neck o the bag in such a way that one o the twoends is drawn under the loops and then tied. Ater being sealed with lead, the ends o the string shall notprotrude more than necessary rom the lead seal so that the string cannot be released or removed withoutdamaging the lead seal.

173.2.3 Bags intended or making up airmails should have a reinorced neck-hem at least 8 mm thick, sothat the string cannot be slipped o and replaced without traces appearing.The words “or bags o the same colour” reer to the possibility o using lightweight bags with the appear-ance o surace bags.For the model o orm CN 3, see art RL 74.For the model o orm CN 32, see art RL 82.For the model o orm CN 33, see art RL 75.




H.3

173.2.8 For the use o red labels, see art RL 84.3..

173.3.2 I lead, light metal or plastic seals are used, these mails must be made up so that the stringcannot be detached.

173.3.3 DOs may agree to use the same means o closing or mails containing registered items which,because o their small number, are transported in packets or envelopes. In that case, the addresses o

the packets and envelopes shall conorm, as regards the printed details and the colours, to the provisionsprescribed in art RL 83 or the labels o bags o mails. However, closing by means o gummed seals shallnot be permitted or bags containing insured items.

173.4.3 The Washington Congress recommended that DOs with a containerization programme activelyseek bilateral agreements or use o these receptacles in their international service (recommendationC 76/989).

Prot Article RL XIIIBags

. The provisions o article 73.2.0 shall not apply to Great Britain, whosenational legislation requires a lower weight limit. Health and saety legislation inGreat Britain limits the weight o mail bags to 20 kilogrammes.

Letter Post – Art RL 73; Prot Art RL XIII



H.4


Priority – LC


By airmail

CN 25



Dispatching office


AOBy airmail


CN 25




Dispatching office





H.5


R


Priority –LC

AO


CN 25

By airmail




Dispatching office



Priority – LC


CN 26



Dispatching office





H.6

Non-priority – AO


CN 26




Dispatching office


R






CN 26Non-priority –

AO

Priority – LC


Dispatching office





H.7

L e t t e r P o s t , 2 4 t h C o n g r e s s 2 0 0 8 , a r t R L

1 7 3 . 3 . 4 – S i z e 2 5 0 x 1 7 6 m m o r 3 5 3 x 2 5 0 m m , c o l o u

r b l u e

C N 2 8

D a t e s t a m p

A I R M A I L D I S

P A T C H

f o r

D e s i g n a t e d o p e r a t o r d i s

p a t c h i n g t h e m a i l

D i s p a t c h i n g o f fi c e

E N V E L O P E F O

R T H E M A K E - U P

O F A I R M A I L S

A I R M A I L D I S P A T C H

N o .

W e i g h t P r i o r i t y – L C / A O

g r a m m e s

F l i g h t N o .

A i r p o r t o f t r a n s h i p m e n t




H.8

Article RL 74Letter bills

A CN 3 letter bill shall accompany each mail except or bulk mails andor mails intended or direct access to the domestic systems. The letter bill shallbe placed in an envelope marked in bold letters “Feuille d’avis” (Letter bill). Thisenvelope shall be pink i the mail contains insured items and blue i it does not. Itshall be astened to the outside o the packet or bag o registered items. I thereare no registered items, the envelope shall whenever possible be attached to abundle o ordinary items.

2 Bulk mails shall be accompanied by a CN 32 letter bill, as provided or inarticle RL 82.

3 For mails intended or direct access to the domestic system, designated

operators shall agree among themselves on the documents to be used. Thisdocumentation may be a modied CN 3 letter bill or another mutually acceptabledocument, such as a domestic mail statement.

4 Except or the cases provided or in articles RL 78. and RL 79.2, wherea dispatch does not contain any registered or insured mail, designated operatorsmay agree bilaterally to attach the letter bill to the outside o one o the bags o thedispatch in a strong waterproo pouch which will withstand the rigours o trans-portation.

5 In relations between countries whose designated operators have reachedagreement, the dispatching oce o exchange shall send one copy o the CN 3 byair to the oce o exchange o destination. Designated operators may, by meanso special agreements, decide that mails containing empty bags exclusively shallnot be accompanied by a letter bill.

6 Designated operators may agree bilaterally or multilaterally to exchangeletter bills or letter bill data via electronic means; in this case, they may decidethat the dispatches they exchange do not need to be accompanied by a physicalCN 3 letter bill.

7 The dispatching oce shall complete the letter bill with all the details calledor, taking the ollowing into account:7. Heading: in the absence o special agreement, dispatching oces shall

number the letter bills according to an annual series or each oce odestination separately or surace mail, S.A.L. mail and airmail or priorityand non-priority mail. Each mail shall thus bear a separate number. In thecase o the rst dispatch o each year the letter bill shall bear, in addition tothe serial number o the mail, that o the last mail o the preceding year. Ia mail is suppressed, the dispatching oce shall enter beside the number

o the last mail the indication “Last mail”.7.2 Table : Designated operators may agree that only red-label bags shall beentered in table o the letter bills.




H.19Update 1 – July 2010

7.3 Table 3: The total number o registered items, both those individually listedand those advised in bulk, and the total number o insured items includedin the mail shall be entered in table 3 o the letter bills.

7.4 The number o registered items and insured items relating to the postalservice and the number o items returned to origin, exempt rom terminaldues, shall be entered in table 3 in the column headed “Number o itemsexempt rom terminal dues”.

7.5 Table 4: the number o bags used by the dispatching designated operatorand the number o bags returned to the designated operator o destinationshall be entered in this table. Where applicable, the number o empty bagsbelonging to a designated operator other than that to which the mail isaddressed shall be shown separately with a reerence to that designatedoperator. When two designated operators have agreed to enter red-labelbags only (7.2), the number o bags used or the make-up o the mail or thenumber o empty bags belonging to the designated operator o destination

shall not be given in table 4. When IBRS items are contained in the mail,the “Other inormation” box should be completed, indicating separatelythe number and weight o IBRS bags and bundles and the total numbero IBRS items. The presence o ordinary or registered COD items shall beindicated in the corresponding box both in the case o individual entry andthat o bulk entry.

7.6 Where designated operators have agreed on a bilateral basis to exchangemails in receptacles other than bags, the number and weight o each typeo receptacle must be recorded on the CN 31 letter bill. Provision mustthereore be made on the CN 31 orm or recording this inormation.

7.7 Where designated operators have agreed on a bilateral basis to separatetheir outbound international mails by ormat, the number o receptaclesand the weight by ormat may be recorded on the CN 31 letter bill. In suchcases, provision or recording ormat details shall be made on the CN 31orm.

8 Designated operators may arrange with each other to include additionaltables or headings in the letter bill or modiy the tables to suit their needs whenthey consider it necessary.

9 In the case o surace à découvert items weighing more than 3 kilogrammesper mail or per day dispatched to a particular country o destination, the desig-nated operator o transit shall be authorized to prepare a CN 31 letter bill or eachcountry, one copy o which it shall send to the designated operator o origin.

10 A “Nil” letter bill shall be sent in the next mail when an oce o exchange hasno item to pass orward to a corresponding oce and when, by special agreementbetween the designated operators concerned, the letter bills are not numbered. Inthe case o annually numbered mails, no “Nil” letter bill shall be sent.

Commentary

174.2 For the model o the CN 32 orm, see art RL 182.




H.20

174.7 The name o the ship transporting the mail or the ocial abbreviation o the fight used are shown

when the dispatching oce knows it. In table I the dispatching oce enters the number o bags making

up the mail by category (priority/non-priority or LC/AO, M bags, empty bags) and by type o label (red or

white/blue). In table 2, the dispatching oce enters the weight o the bags subject to transit charges and

terminal dues according to the categories to which they belong (priority/non-priority or LC/AO, on the one

hand, and M bags, on the other). The M bags are entered by weight (weight and number o bags up to 5 kg

and weight o bags over 5 kg). The weight o the mail exempted rom terminal dues must be the same as

the total weight o the bags marked “Exempt”.The weight o the mails o empty receptacles, which are exempt rom terminal dues but subject to transit

charges, must be entered in the new box provided or that purpose.

174.7.3 The number o registered and insured items is necessary or the terminal dues account. Boxes

have been introduced in table 3 o the CN 31 to enter the number o registered and insured items returned

to origin exempt rom terminal dues under art RL 203.4.1.

The box or entering the number o registered items returned to origin exempt rom terminal dues should

also be used to enter the registered items relating to the postal service reerred to in art RL 110.2.

174.7.4 Under articles RL 203.4.1 and RL 110.2, items relating to the postal service exchanged between

DOs are not exempt rom terminal dues. The exemption thereore mainly applies to items sent by the IB

and by the Restricted Unions.

174.7.5 Unclosed ocial letters and the various communications or recommendations rom the

dispatching oce relating to the service are also shown in this table.

174.7.6 The DOs concerned are responsible or agreeing on the model o the letter bill to be used.




H.2

CN 31Dispatching designated operator

Dispatching office of exchange Mail No.

By airmail

By S.A.L.

By surface

Priority

Non-priorityFlight No./Train No./Name of shipOffice of exchange of destination

Transit designated operator(s)

Priority/Non-priority – LC/AO

Number

Total number of receptacles in mail

2 Transit charges and terminal dues

Priority/Non-priority – LC/AO

Weight kg

g

3 Summary of items entered in the mail

Number of receptaclescontaining

Number of packetscontaining

Number of Number of items subjectto terminal dues

Registered2

Insured2

CN 33 special lists2

CN 16 dispatch lists2

Registered items2Registered items2

Insured items2 Insured items2

LETTER BILLExchange of mailsDate of dispatch

Mail subjectto terminal dues1

M bags Empty receptacles

Red labels White/blue labels Red labels White/blue labelsSacks of empty bags (SV) andother receptacles returned

NumberNumberNumber Number

Weight kgg

Mail exemptfrom terminal dues

g

Up to 5 kg

M bags

Weight kg g Number

More than 5 kg

g

kg

1 Number of receptacles

Total weight of mail

WeightNumber

WeightNumber

IBRS bundles

IBRS bags

Total IBRS items

Presence of unregistered items

CN 44 note enclosed in mails

Other information

Presence of registered items

4 Official notes

Number of CN 65 bills

Number of receptacles in mail

Number of receptacles to be returned

Office of exchange of destinationSignature

Dispatching office of exchangeSignature

Individual entrySpecify contents on the back of the form

No. of the mail Office of origin Office of destinationNumber of receptaclesor packets

Bulk entryIn words

5 Closed mails included in the mail

6 Registered items2

2 A

d d t h e i n d i c a t i o n “ N i l ” i n t h e

e v e n t o f t h e

a b s e n c e o f r e g i s t e r e d o r i n s u r e

d i t e m s

In figures

1

I n c l u d i n g t h e w e i g h t o f t h e I B R S i t e m s

Number of empty receptacles

express airmail express airmail CODCOD

Mails of empty receptacles

Subject to transit charges andexempt from terminal dues

Weight kg g

Number of items exemptfrom terminal dues

Registered2

Insured2


Weight kg




H.22

List of registered items

No. of the item

S e r i a l N o .

Office of origin Observations No. of the item Office of origin Observations

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

31

32

33

34

35

36

37

38

39

40

41

42

43

44

45

46

47

48

49

50

51

52

53

54

55

56

57

58

59

60

CN 31 (Back)

S e r i a l N o .




H.23

Article RL 75Transmission o registered items

Registered items shall be transmitted entered individually on the back othe letter bill. One or more CN 33 special lists may be used, either in place o theback o the letter bill or as a supplement to that bill. The use o special lists shallbe compulsory i the designated operator o destination so requests. The lists inquestion shall show the same mail number as that shown on the letter bill o thecorresponding mail. When several special lists are used they shall also be numberedin their own series or each mail. The number o registered items which can beentered on a single special list or on the back o the letter bill shall be restricted tothe number or which the layout o the respective orm provides. The total numbero registered items included in the mail shall be entered in table 3 o the letter bill.

2 Designated operators may agree to the bulk advice o registered items. The

total number o registered items included in the mail shall be entered in table 3 othe letter bill. When the mail comprises several bags o registered items, every bagexcept the one in which the letter bill is inserted shall contain a CN 33 special listshowing, in words and gures in the space provided, the total number o registereditems it contains. The number o registered items inserted in the bag containingthe letter bill shall be mentioned thereon in the box in table 6 reserved or thatpurpose.

3 Registered items and, where applicable, the special lists provided under shall be made up in one or more separate packets or bags which shall be suitably

wrapped or closed and sealed with or without lead so as to protect the contents.Bags and packets made up in this way may be replaced by heat-sealed plasticbags. The registered items shall be arranged in each packet according to theirorder o entry. When one or more special lists are used, each o them shall be tiedup with the registered items to which it reers and placed on top o the rst item inthe bundle. When several bags are used each o them shall contain a special listdetailing the items which it contains.

4 Subject to agreement between the designated operators concerned andwhen their volume permits, registered items may be enclosed in the special enve-

lope containing the letter bill. This envelope shall be sealed.

5 In no case may registered items be included in the same bundle as unreg-istered items.

6 As ar as possible a single bag shall not contain more than 600 registereditems.

7 I registered COD items are entered individually on the back o the CN 3letter bill or on a CN 33 special list the word “Reimbursement” (COD) or the abbre-

viation “Remb” or “COD” should be written opposite the appropriate entry in the“Observations” column.




H.24

8 Registered M bags shall be entered as a single item in table 6 or on theback o the CN 3 letter bill or on a CN 33 special list. The letter M shall be addedin the “Observations” column.

9 Designated operators may establish systems that generate electronic trans-mission conrmation data, and agree to exchange such data with the designatedoperators o origin o the items.

Commentary

175.1 I a DO o origin wishes to use special lists, the DO o destination must admit them.

175.9 The POC recommends that DOs adhere to the technical specications in the UPU Technical andMessaging Standards Publications (recommendation CEP 3/2004).




H.25

SPECIAL LISTRegistered items

CN 33

Date Mail No. Special list No.


Letter Post, 24th Congress 2008, art RL 175.1 – Size 210 x 297 mm or 210 x 148 mm

Bulk entry

Individual entry


Priority

Non-priority By surface

By S.A.L.

By airmail

Number (in figures)Number (in letters)

S e r i a

l N o .

No. of the item Office of origin Observations No. of the item Office of origin Observations

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

23

24

25

26

27

28

29

30

31

32

33

34

35

36

37

38

39

40Dispatching office of exchangeSignature




S e

r i a l N o

.




H.26

Article RL 76Transmission o recorded delivery items

Recorded delivery items shall be transmitted in the same manner as unreg-istered items.

Commentary 176.1 On their arrival at the oce o destination, the items in question are removed rom the bundles ounregistered items and placed aside or delivery against signature.

Article RL 77Transmission o insured items

The dispatching oce o exchange shall enter the insured items on CN 6special dispatch lists with all the details or which the orm provides. In the case

o COD items, the word “Remboursement” (COD) or the abbreviation “Remb”or “COD” shall be entered opposite the appropriate entry in the “Observations”column.

2 Insured items shall be made up with the dispatch list or lists into one or morespecial packets tied to one another. The latter shall be wrapped in strong paper,tied on the outside and sealed with ne wax on every old by means o the sealo the dispatching oce o exchange. These packets shall be endorsed “Valeursdéclarées” (Insured items).

3 Instead o being made up in a packet, the insured items may be placed ina strong paper envelope, closed by means o wax seals.

4 The packets or envelopes o insured items may also be closed by means ogummed seals bearing the printed indication o the designated operator o origin othe mail. An impression o the date-stamp o the dispatching oce shall be addedto the gummed seal in such a way that it appears partly on the seal and partly onthe wrapping. This method o closure cannot be used i the designated operatoro destination o the mail requires the packets or envelopes o insured items to besealed with wax or lead.

5 I their number or volume makes it necessary, insured items may be placedin a bag suitably closed and sealed with wax or lead.

6 The packet, envelope or bag o insured items shall be enclosed in the packetor bag containing registered items or, ailing those, in the packet or bag whichwould normally contain registered items. When the registered items are enclosedin more than one bag, the packet, envelope or bag o insured items shall be placedin the bag to the neck o which the special envelope containing the letter bill isattached.




H.27

7 The outer bag containing insured items must be in perect condition andthe edge o its mouth shall be provided, i possible, with piping which makes itimpossible to open the bag illicitly without leaving visible traces.

8 The total number o insured items included in the mail shall be entered intable 3 o the letter bill.

9 Designated operators may establish systems that generate electronic trans-mission conrmation data, and agree to exchange such data with the designatedoperators o origin o the items.

Commentary

177.2 “Packet” is a general term that also includes “envelope”.

177.9 The POC recommends that DOs adhere to the technical specications in the UPU Technical andMessaging Standards Publications (recommendation CEP 3/2004).




H.28

S e r i a l N o .

1 2 3 4 5 6

No. of the mail Place of destination Amountof insured value

Observations

SDR

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20



DISPATCH LISTInsured itemsDate

Priority

Non-priority

By airmail

By S.A.L.

By surfaceNo. of dispatch list




Entry

Office of origin

CN 16

Mail No.





H.29

Article RL 78Transmission o money orders and unregistered COD items

Postal money orders sent unenclosed shall be made up in a separate bundleand placed in a packet or bag containing registered items or, i there is one, in thepacket or bag with insured items. The same shall apply to unregistered COD items.I the mail contains neither registered nor insured items, the money orders and anyunregistered COD items shall be placed in the envelope containing the letter billor bundled with the latter.

2 The presence o unregistered COD items shall be indicated in table 4 o theCN 3 letter bill or table 3 o the CN 32 letter bill, as appropriate.

Commentary

178.1 C. art. RP 54.5 o PPSA Regs.

178.2 For the model o orm CN 32, see art RL 82.

Article RL 79Transmission o express items

The presence o express items shall be shown by a letter “X” in the corre-sponding box o table 4 on the CN 3 letter bill (table 3 on the CN 32 letter bill).

2 Express items shall be made up in separate bundles bearing labels with

the “Exprès” (Express) symbol provided or in article RL 36. These bundles shall,wherever possible, be placed in separate receptacles. Where this is not possible,the bundles o “Exprès” items shall be placed in the receptacle containing the letterbill.

3 Registered express items shall be arranged in their order among the otherregistered items. The word “Exprès” (Express) shall be written opposite the appro-priate entries in the “Observations” column on the back o the letter bill or the CN 33special lists. In the case o bulk advice, the presence o such registered itemsshall also be shown by a letter “X” in the corresponding box o table 4 o the letter

bill. A similar indication shall be made in the “Observations” column o the CN 6dispatch lists opposite the entries o insured items or delivery by express.

Commentary

179.2 The Seoul Congress recommended that DOs place their express items in bundles and insert themin a special envelope, preerably plastisized, in order to preserve their integrity and make them easy torecognize (recommendation C 53/994).




H.30

Article RL 80Transmission o IBRS items

Designated operators operating the service shall designate the oce oexchange o destination specializing in handling mails containing IBRS items. I

justied by operational reasons, designated operators may designate several oceso exchange or this purpose.

2 IBRS items shall be made up in separate bundles. The CN 25 bundle labelshall bear the indication “IBRS” and the number o items. The bundles o IBRSitems shall be placed in the bag containing the letter bill. However, they must notbe placed in the bag o registered items.2. I the mail contains more than 2 kilogrammes o IBRS items, these items

shall be placed in a separate bag. The bag label shall bear the indication“IBRS” and, on the back, the number o items.

3 The IBRS items contained in a mail shall be indicated in table 4 o the CN 3letter bill (table 3 o the CN 32 letter bill) under “Other inormation” as ollows:3. or items in separate bags, write, on the “IBRS bags” line, the number and

weight o the bags and the number o items;3.2 or items sent with the rest o the mail, write, on the “IBRS bundles” line,

the number and weight o the bundles and the number o items.

4 Depending on the volume o trac involved, designated operators mayagree on specic procedures on a bilateral basis.

Article RL 8Transmission o M bags

Every M bag shall be urnished with a CN 34, CN 35 or CN 36 label to whicha large letter M has been added in the upper right-hand corner. This label shall beadditional to the address label provided by the sender. M packets, which are notpacked in a bag, must be inserted in a “sac collecteur M” or transmission.

Commentary

181.1 For the models o the CN 34, CN 35 and CN 36 labels, see art RL 84.

Article RL 82Transmission o bulk items

I the designated operator o destination has requested the payment specicto bulk mail, the designated operator o origin may send bulk items in specicmails, accompanied by the CN 32 letter bill.




H.3

2 The CN 32 letter bill shall include the number and weight o the items.2. For designated operators that have so agreed, the number and weight o

the items may be indicated according to their ormat.

3 The provisions o article RL 74 shall apply by analogy to CN 32 letterbills.

4 Designated operators may agree bilaterally to alternative orms andaccounting procedures or bulk items.




H.32

4 Closed mailsincluded in the mail

Receptacles



Office of exchange of destination Flight No./Train No./Name of ship


1 Number and weightof receptaclesand items

Red labels Violet labels Total in mailItems

NumbergNumberNumberNumber

Number of receptaclescontaining

Number of packetscontaining Number of

Total number of itemsincluded in the mail

Registered1

Insured1

CN 33 special lists1

CN 16 dispatch lists1

Registered items1

Insured items1

Registered items1

Insured items1

2 Summary of itemsentered in the mail

3 Official notes

Presence of unregistered items Presence of registered items

Number of CN 65 bills

Number of receptacles in mail

Number of receptaclesto be returned

No. of the mail Office of origin Office of destinationNumber of receptaclesor packets

5 Registered items1

Bulk entry

In figuresIn words

Individual entrySpecify contents on the back of the form



1 Add the indication “Nil” in the event of the absence of registered or insured items.

LETTER BILL

Bulk mailsDate of dispatch

CN 32

Mail No.

CN 44 note enclosed in mail

By airmail

By S.A.L.

By surface

Priority

Non-priority

Weight kg

Number of empty receptacles

express airmail express airmail CODCOD

WeightNumber

WeightNumber

IBRS bundles

IBRS bags

Total IBRS itemsOther information

Letter Post, 24th Congress 2008, art RL 182 – Size 210 x 297 mm




H.33

List of registered items

No. of the item

S e r i a l N o .

Office of origin Observations No. of the item Office of origin Observations

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

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27

28

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30

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32

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34

35

36

37

38

39

40

41

42

43

44

45

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47

48

49

50

51

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53

54

55

56

57

58

59

60

CN 32 (Back)

S e r i a l N o .




H.34

Article RL 83Transmission o items intended or direct access to the domestic service

Items intended or direct access to the domestic service o a designatedoperator, under the terms o article 27.4 o the Convention, shall be sent in specicmails, accompanied by an appropriately modied CN 3 letter bill, unless otherdocumentation is specically required by the designated operator o destinationor origin owing to national legislation.

2 The modied CN 3 letter bill or other documentation required by the desig-nated operator o destination shall include the number, weight and, i applicable,category o the items or other additional inormation required by the designatedoperator o destination.

3 The provisions o article RL 74 shall apply by analogy to CN 3 letter bills

or other documentation required by the designated operator o destination.4 Designated operators have to agree bilaterally to alternative orms andprocedures or the transmission o items intended or direct access to the domesticservice i this is required by the designated operator o destination.

Article RL 84Labelling o mails

The labels o the bags shall be made o suciently rigid canvas, o plastic, ostrong cardboard, o parchment, or o paper glued to wood. They shall be providedwith an eyelet. Their layout and text shall conorm to the specimens annexed heretoand mentioned below:. CN 34 in the case o surace bags;.2 CN 35 in the case o airmail bags;.3 CN 36 in the case o surace airlited (S.A.L.) bags.

2 In the service between neighbouring oces, strong paper labels may beused. These shall, however, be strong enough to withstand the various handling

processes the mails undergo during transmission.

3 Bags containing registered items, insured items, and/or the letter bill shallbe provided with a vermilion red label.3. However, designated operators may agree, in their bilateral relations, to

dispense with the use o red labels in avour, or security reasons, o anymutually agreed alternative method.

4 A white label shall be used or bags containing only ordinary items o theollowing categories:

4. priority items;4.2 letters and postcards dispatched by surace and air;




H.35

4.3 mixed items (letters, postcards, newspapers and periodicals and otheritems).

5 A white label shall also be used or bags containing newspapers posted inbulk by publishers or their agents and dispatched by surace only, except thosereturned to sender. The word “Journaux” (Newspapers) or the reerence “Jx” shallbe written on the white label, when the bags contain only items o this category.

6 A light blue label shall be used or bags containing only ordinary items o thenon-priority, printed papers, literature or the blind and small packets categories.

7 A light blue label shall also be used or bags containing periodicals otherthan those mentioned under 5. The words “Ecrits périodiques” (Periodicals) maybe written on the blue label when the bags contain only items o this category.

8 A violet label shall be used or bags containing only ordinary bulk items.9 A white label with a violet-striped border and the words “Accès Direct”(Direct Access) shall be used or receptacles containing items in this category.

0 A green label shall be used or bags containing only empty bags beingreturned to origin.

Where priority mails conveyed by surace are concerned, the CN 34 labelshall be marked “PRIOR” in large, very bold letters.

2 The label o the bag or packet containing the letter bill shall always beara bold letter “F”. The number o bags comprised in the mail may be written on it.

3 The label o receptacles containing express items must bear a tab or bemarked “Exprès” (Express). Where the “Express” tab or marking will interere withany bar code or text on the CN 35 label, an additional larger backing label bearingthe “Express” marking may be axed to the bag.

4 A white label may also be used in conjunction with a 5 x 3 cm tab in one

o the colours mentioned under 3 to 7 and 0. A blue or violet label may also beused in conjunction with a similar tab in red.

5 Items containing admissible inectious substances shall be placed in sepa-rate receptacles. Each receptacle shall be provided with an identication label,similar in colour and orm to the label provided or in article RL 30 but made biggerto make room or axing an eyelet.

6 In the case o bags containing only items exempted rom terminal dues,the bag label shall be marked “Exempt” in very bold characters.

7 The gross weight o each bag, envelope or packet orming part o the mailshall be shown on the bag label or with the external address. I a sac collecteur




H.36

is used, its weight shall not be taken into account. The weight shall be roundedup to the nearest hectogramme when the raction o the hectogramme is equalto or greater than 50 grammes and rounded down to the nearest hectogrammeotherwise. The indication o the weight shall be replaced by the gure 0 or airmailsweighing 50 grammes or less.

8 Intermediate oces shall not enter any serial number on the labels o bagsor packets o closed mails in transit.

9 All designated operators shall include a barcoded identier in compliancewith UPU Technical Standard S9 on their receptacle labels.

Commentary

184.1 Naturally, in order to take account o the needs o their services, DOs are entitled to modiy slightlythe text and dimensions o the orms mentioned in ., .2 and .3, without however departing too ar romthe specications o the specimens.IATA abbreviations (three-letter codes) may be used on CN 35 and CN 36 orms to show airports o

destination and, when applicable, o transhipment. The IATA codes are given or inormation in the List o Airmail Distances (parts III and IV).DOs may use CN 35 labels instead o the CN 36 label, writing thereon in bold letters the term “S.A.L.Surace air lited”.

184.5 DOso origin may also insert in the bags with white labels bearing the word “Journaux” or the reer-ence “Jx” news periodicals published at least once a week and posted in bulk to which they give in theirdomestic service the priority treatment given to newspapers.

184.14 Use o blue label with red tab to indicate that the bag containing registered items and/or the letterbills contains non-priority or AO items only.




H.37

Mail No. to

Date of dispatch

Number of items2 Via

Ship

Port of disembarkation

Letter Post, 24th Congress 2008, art RL 184.1.1 – Size 148 x 74 mm, colour vermilion red, white, light blue, violet or green

P o s t s

CN 34from

Priority/ Non-priority –Bulk mail1

kg

Exempt3

to

Via

Ship



1 On red labels: Priority/Non-priority – Bulk mail or LC/AO – Bulk mailOn white labels: Priority or LC/AOOn blue labels: Non-priority or AO; designated operators have the option of printing check boxes for “Non-priority (AO)” and for “M bags”On violet labels: Bulk mail

2 Only for red and violet labels3 Only for red, white, blue or green labels; for green labels “SV (Exempt)”, without check box

Notes:

– To take account of the needs of their service, designated operators may alter slightly the text and size of this form without, however,

deviating too far from the instructions contained in the model– Green labels must bear the indication “Empty bags”– Designated operators using barcodes in their service may use CN 34 labels similar to the above model bearing these codes in

addition to the information already provided for. This model is given only as an example. Designated operators may use barcodes thatcomply with UPU technical standard S9

Mail No.

Date of dispatch

Number of items2

P o s t s

CN 34from

Priority/ Non-priority –Bulk mail1

kg

Exempt3




H.38

Mail No. to

Date of dispatch

Number of items Via

Ship


P o s t s

from

Priority/Non-priority

kg

CN 34

Letter Post, 24th Congress 2008, art RL 184.1.1 – Size 158 x 94 mm, colour white, violet striped border

Direct access

to

Via

Ship


Mail No.

Date of dispatch

Number of items P o s t s

from

Priority/Non-priority

kg

Direct access


CN 34




H.39

Mail No. to

Date of dispatch

Number of items2 Flight No.

Airport of transhipment Offloading airport


P o s t s

CN 35from

Priority – Bulk mail1

kg

Exempt3

By airmail

to

Flight No.

Airport of transhipment

Mail No.

Date of dispatch

Number of items2

P o s t s

CN 35from

kg

Exempt3

By airmail

Offloading airport

Priority – Bulk mail1


1 On red labels: Priority/Non-priority – Bulk mail or LC/AO – Bulk mailOn white labels: Priority or LC/AOOn blue labels: AO; designated operators have the option of printing check boxes for “AO” and for “M bags”On violet labels: Bulk mail


Notes:– To take account of the needs of their service, designated operators may alter slightly the text and size of this form without, however,






H.40

P o s t s

CN 35


Mail No.to

Date of dispatch

Number of items Flight No.


from

Priority

kg

By airmailDirect access

P o s t

s

Direct access


CN 35

to

Flight No.


Mail No.

Date of dispatch

Number of items

from

kg

By airmail

Priority

Offloading airport




H.4

Mail No. to

Date of dispatch

Number of items2 Flight No.



P o s t s

CN 36from

Non-priority –Bulk mail1

kg

Exempt3

S.A.L.

surface airlifted

to

Flight No.


Mail No.

Date of dispatch

Number of items2

P o s t s

CN 36from

kg

Exempt3

S.A.L.

surface airlifted

Offloading airport

Non-priority –Bulk mail1


1 On red labels: Non-priority – Bulk mail or LC/AO – Bulk mailOn white labels: LC/AOOn blue labels: Non-priority or AO; designated operators have the option of printing check boxes for “Non-priority (AO)” and for “M bags”On violet labels: Bulk mail


Notes:

– To take account of the needs of their service, designated operators may alter slightly the text and size of this form without, however,






H.42

P o s t s

CN 36


Mail No. to

Date of dispatch

Number of items Flight No.


from

Non-priority

kg

S.A.L.

surface airlifted Direct access

P o s t s

Direct access


CN 36

to

Flight No.


Mail No.

Date of dispatch

Number of items

from

kg

S.A.L.

surface airlifted

Non-priority

Offloading airport




H.43

Article RL 85Use o barcodes

Designated operators may use computer-generated barcodes and a uniqueidentication system in the international postal services or purposes such astrack/trace systems and other identication applications. The specications shallbe laid down by the Postal Operations Council.

2 Designated operators which choose to use bar codes in the internationalservices shall comply with the technical specications laid down by the PostalOperations Council. The representation o oces o exchange in barcodes shallcomply with the rules laid down in article RL 69.3.

3 Where a designated operator o origin applies a UPU standard 3-characterbarcoded identier to letter-post items in the international service, only one such

unique identier shall be applied. This identier shall conorm to UPU standardS0c (Identication o postal items – Part C: 3-character identier or special letterproducts) and shall be encoded on the item in both human readable and barcodedorm.

4 In the case where the intermediate or destination designated operator axesan additional barcode to letter-post items, the additional label shall be positioned ina manner that avoids obscuring any part o the sender’s address or return address,and shall either:4. duplicate the identier applied in the country o origin, or;

4.2 be positioned so as not to obscure any part o the identier applied in thecountry o origin.

5 In the case where a letter-post item which has been overlabelled in accord-ance with 4.2 is orwarded to another designated operator or returned to the desig-nated operator o origin, the designated operator which applied the overlabel shall,i the overlabel barcode is also in the UPU standard 3-character ormat, removeor obliterate it beore the dispatch o the item.

6 Designated operators that send more than 00 tonnes o letter-post mail

per year on a specic fow, or that settle terminal dues based upon individual mailfow estimates, shall use the UPU-standard S9 receptacle identier on all postalreceptacles (including air, S.A.L., and surace receptacles) and shall transmit:6. UPU-standard electronic pre-advice messages or all outbound dispatches,

including the S9 identier, the receptacle type using UPU-standard recep-tacle codes and, where applicable, item identiers or registered, insuredand recorded delivery items compliant with UPU standard S0c, aspublished in the UPU Technical Standards;

6.2 UPU-standard electronic conrmation messages or reporting receipt oinbound dispatches that have been electronically pre-advised to them,

including the receptacle type using UPU-standard receptacle codes.




H.44

7 The volume threshold in 6 shall be reduced to 75 tonnes in 20, 50 tonnesin 202, and 25 tonnes in 203.

Commentary

185.2 The current status o barcode standards in the UPU is as ollows:– or identication o individual items: UPU technical standard S0;– or identication o mail receptacles: UPU technical standard S9.

185.3 to 5 To permit their tracking and tracing, special letter products should (and in many cases arerequired to) be individually identied. Except in the case o bilateral agreements supporting other orms oidentier, such item identiers are required to comply with UPU standard S0c and are required to be printedon the item, or an attached label, in both human readable and barcoded orm. Some DOs have historicallyimplemented systems in which a single item could be associated with more than one identier, resultingin the items concerned having many identica¬tion barcodes with diering content. This practice has asignicant overall negative impact on the service provided by the DO o destination. It creates conusion,adds complexity and cost to processing and delivery, and hampers the ability o customer services to handleinquiries eectively. To avoid such negative impact, DOs o origin are required to ensure that items leavingtheir control have one and only one unique UPU standard 3-character identier and barcode. Where theallocation o many dierent UPU standard identiers is unavoidable, all except one should be removed or

obliterated beore dispatch o the item. It is recognized that DOs o origin may need to apply additionalbarcodes or internal use or allow their customers to apply barcodes or their own use or use by the DOo origin. Such additional barcodes should be o a dierent ormat rom the UPU 3-character identier sothat the destination DO can more readily identiy and scan the correct barcode. It is equally recognized thatintermediate and destination DOs may need to apply additional barcodes and/or to highlight the barcodewhich should be scanned or tracking purposes. It is permitted to either:a highlight the original barcode, without covering or damaging it (e.g. by applying a coloured border);b cover the original barcode with a distinctive label on which the original barcoded value is represented

in both human readable and barcoded orm;c apply a suitably highlighted copy o the original barcoded value, without covering the original;d allocate and barcode a new identier or the item, without covering the original barcode. In the above

cases, however, the DO concerned should take steps to ensure:

– that no part o the delivery address, sender’s address or return address is obscured as aresult;– that tracking reports to other DOs involved use the identier applied in the country o origin and

not, i this is dierent, the identier applied by the intermediate or delivery Post concerned;– that all human readable and barcoded representations o identiers which dier rom the original

(case d) are (i similar in ormat to the UPU 3-character identier) removed or obliterated beorethe item is dispatched to another DO, whether or delivery or return. Additionally, where cased applies, it is strongly recommended that the identier and barcode concerned make use o adierent ormat data identier so as to be easily distinguishable rom the identier and barcodeapplied in the country o origin. This will avoid the need to remove or obliterate them beoreorwarding or returning the item concerned.

185.6 and 7 The use o the 29-character UPU S9 barcode on receptacles provides an opportunity or

receiving designated operators to utilize automated registration systems and to improve communicationbetween DOs. The use o barcodes reduces the time required to process inbound weight data and, hence,the overall terminal dues settlement process.EDI provides advance notication to receiving designated operators about the volume o inbound mail.The combination o the EDI message and scanning o inbound receptacles also provides receipt conrma-tion through the RESDES message. This automated approach greatly reduces the paperwork involved orreceiving DOs, as well as or dispatching DOs.




H.45

Article RL 86Routeing o mails

Closed mails shall be orwarded by the most direct route possible.

2 When a mail consists o several bags, these shall as ar as possible remaintogether and be orwarded by the same post.

3 The designated operator o the country o origin may prescribe the routeto be ollowed by the closed mails which it dispatches, provided that the use othat route does not entail special costs or an intermediate designated operator.Inormation about the routeing shall be entered on the CN 37, CN 38 or CN 4 billsand on the CN 34, CN 35 or CN 36 labels.

4 Closed airmails shall be orwarded by the fight requested by the designated

operator o the country o origin, provided that it is used by the designated operatoro the country o transit or the transmission o its own mails. I that is not the caseor i there is insucient time or the transhipment, the designated operator o thecountry o origin shall be so inormed.

5 In the event o a change in a service or the exchange o closed mails estab-lished between two designated operators via one or more third-party countries,the designated operator o origin o the mail shall inorm the designated operatorso those countries o the act.

6 I it is a question o an alteration in the routing o mails, the new route to beollowed shall be reported to the designated operators which previously providedthe transit. The old route shall be reported, or inormation, to the designatedoperators which will provide the transit in the uture.

Commentary

186.3 For the models o orms CN 37, CN 38 and CN 4, see art RL 9.

Prot Article RL XIVRouteing o mails

Azerbaijan, Bolivia, Estonia, Latvia, Tajikistan, Turkmenistan and Uzbekistanwill recognize only the costs o the conveyance eected in accordance with theprovision concerning the line shown on the CN 35 bag labels o airmail dispatchesand on the CN 38 delivery bills.

2 Having regard to the provision in , France, Great Britain, Greece, Italy,Senegal, Thailand and the United States o America will orward closed airmailsonly on the conditions laid down in article RL 86.4.

Letter Post – Art RL 86; Prot Art RL XIV



H.46

Article RL 87Transhipment o airmails and o surace airlited (S.A.L.) mails

In principle, the designated operator o the country o origin shall, in accord-ance with its preerences, route the mails to be transhipped directly at the transitairport on aircrat o the same airline or dierent airlines.

2 Where aircrat transer is not possible, transhipment shall be perormed bythe designated operator o the country where the transit airport is situated, andshall be subject to transit handling charges.

3 Mails transhipped directly at the transit airport between aircrat o the sameairline shall not be subject to transit charges.

4 In the cases reerred to under and where the designated operators o origin

and o destination and the airline concerned agree in advance, the airline makingthe transhipment may prepare, i necessary, a special delivery bill to replace theoriginal CN 38 or CN 4 bill. The parties concerned shall mutually agree on therelevant procedures and orm in conormity with article RL 9. The bags o mailsshould preerably be provided with a CN 42 label, in addition to the labels providedor the conveyance o airmail.

5 When surace mails rom a designated operator are reorwarded by air byanother designated operator, the conditions o such reorwarding shall be coveredby a special agreement between the designated operators concerned.

Commentary

187.1 Practical application ormula or the direct transhipment o airmails by the airlines: A. Directtranshipmentofairmailsbetweenaircraftofthesameairlineperformingsuccessivestagesof

thejourney

i A DO desiring direct transhipment o its mails, at an airport in another DO’s country, between aircrato the same airline perorming successive stages o the journey shall reach agreement with the localrepresentative o that airline on the transhipment procedure.

ii The dispatching DO may arrange with the airline concerned or the mails to be reorwarded by asubsequent fight o the same airline i, or any reason, the originally scheduled transhipment cannottake place.

iii I the dispatching DO has not given the instructions reerred to in paragraph ii above, the airline shallimmediately hand the mails over to the postal services at the transhipment airport, unless it can

arrange or them to be reorwarded within 24 hours o their arrival at that airport. (The mails must behanded over to the postal services as soon as the airline has established that it is impossible to havethem reorwarded within that time limit.)

B. Directtranshipmentofairmailsbetweenaircraftoftwodifferentairlines

i A DO desiring direct transhipment o its airmails between two dierent airlines at an airport in anotherDO’s country shall provide the representative o the rst airline with all relevant inormation.

ii I the rst airline agrees to convey the mails over the rst part o the route and considers that thereis sucient time or the transhipment at the transit airport, it shall contact the representative o thesecond airline concerned.

iii Beore agreeing to convey the mails over the second part o the route, the second airline shall makesure that, under normal conditions, there is nothing to prevent them rom being reorwarded by thefight requested (available capacity, commercial rights, etc.).

iv Having obtained the agreement o the second airline, the rst airline shall inorm the dispatching DO,which shall advise the intermediate DO o the agreed transhipment beore dispatching the mails inquestion.




H.47

v The dispatching DO may arrange with the rst airline or the mails to be reorwarded by a speciedlater fight i, or any reason, the originally scheduled transhipment cannot take place.

vi I the dispatching DO has not given the instructions reerred to in paragraph v above, the rst airlineshall immediately hand the mails over to the postal services at the transhipment airport, unless it canarrange or them to be reorwarded within 24 hours o their arrival at that airport. (The mails must behanded over to the postal services as soon as the airline has established that it is impossible to havethem reorwarded within that time limit.)

vii The dispatching DO shall reach agreement with the rst airline on the number o copies o the CN 38delivery bill to be supplied to it i the number required or the transhipment exceeds that provided orby the Letter Post Regs, and also on the provision o an additional copy o the CN 45 envelope.

viii Following an alteration in the airline timetables, the dispatching DO shall review, in consultation withthe rst airline, the arrangements made or the transhipment and, where appropriate, advise the inter-mediate DO o any changes made.

187.3 It has been noted that, in the case o certain airports whose handling operations are carried outby private operators, the latter request remuneration rom designated operators or the ground handlingo mails at the transit airports, even where the transhipment is between aircrat o the same airline and atan airport in the country o that airline. In this case, the carrier bears the costs. Charges should be leviedi the transhipment is between aircrat o dierent airlines, taking account o the agreements concluded

between the various airlines.




H.48

Article RL 88Steps to be taken when direct transhipment o airmails cannot take place asscheduled

I mails documented or direct transhipment ail to connect with the sched-uled fight at the transhipment airport, the airline shall hand them over immediatelyto postal ocials at the transhipment airport or reorwarding by the quickest route(air or surace).

2 This shall not apply when:2. the designated operator dispatching the mails has provided or reor-

warding on a later fight;2.2 in the absence o the arrangements reerred to under 2., the airline respon-

sible or handing over the mails can arrange or them to be reorwardedwithin 24 hours o their arrival at the transhipment airport.

3 In the case reerred to under , the oce which did the reorwarding shallinorm the oce o origin o each mail by CN 43 verication note, indicating inparticular on the verication note the air service rom which the mail was takenand the services used (air or surace) or onward transmission to its destination.

Commentary

188.3 For the model o orm CN 43, see art RL 94.

P o s t s

CN 42

Letter Post, 24th Congress 2008, art RL 187.3 – Size 148 x 90 mm, colour orange

Transbordement direct

Direct Transfer

Letter Post – Art RL 87, orm; RL 88



H.49

Article RL 89Preparation o trial notes

To determine the most avourable route and the transmission time or a mail,the oce o exchange o origin may send to the oce o destination o the mail aCN 44 trial note. This note shall be included in the mail and attached to the CN 3letter bill, on which its presence shall be shown by a cross in the correspondingbox o table 4 (table 3 o the CN 32 letter bill). I the CN 44 orm is missing whenthe mail arrives, the oce o destination shall make out a duplicate. The trial note,duly completed by the oce o destination, shall be returned by the quickest route(air or surace) either to the address specied or, i no address is given, to the ocewhich prepared it.

2 To determine the most avourable route and the transmission time or itemssent à découvert through the intermediary o a designated operator, the oce o

exchange o origin may send the designated operator o destination o such itemsa CN 44 trial note. This note shall be inserted in an envelope on which the indica-tion “CN 44” shall be written in the top right-hand corner o the ront. The trial note,duly completed by the designated operator o destination, shall be returned by thequickest route (air or surace).

3 Whenever the designated operator o destination observes serious delaysand discovers a quicker route, it may prepare a CN 44 trial note and suggest themost avourable routing both or closed mails and or items sent à découvertthrough another designated operator. The designated operator o origin shall give

careul consideration to the request o the oce o destination.




H.50


TRIAL NOTE CN 44

Date


Determination of the most favourable route

for a letter-post or parcel mail

for items sent à découvertDesignated operator of destination To be returned to

To be filled in by the dispatching office

Notes To be returned duly completed by the quickest route (air or surface)

Mail

Letter post – Priority/Air

Air parcelsNo.

Date of dispatch

Dispatching office


Flight No.

No.

Name of ship

By air

By train

By ship

By

Methodof conveyance

Time

Flight No.

No.

Name of ship

Office which received the mail

Date of arrival

By air

By train

By ship

By

Arrival

Method of arrival

Other information

Signature

Signature

To be filled in by the office of destination

Letter post – S.A.L.Letter post –Non-priority/Surface

S.A.L. parcels Surface parcels




H.5

Article RL 90Transer o mails

Priority mails and surace mails. In the absence o special agreement between the designated operators

concerned, the transer o mails between two corresponding oces shallbe carried out by means o a CN 37 delivery bill. Two copies o the billshall be prepared. The rst shall be or the receiving oce and the secondor the dispatching oce. The receiving oce shall acknowledge receipton the second copy and return it immediately by the quickest route (air orsurace).

.2 The CN 37 delivery bill may be prepared in triplicate when the transero mails between two corresponding oces is made through a transportservice. In that case, the rst copy shall be or the receiving oce andshall accompany the mail. The second shall receive the acknowledgement

o receipt by the transport service and shall be given to the dispatchingoce. The third shall be retained by the transport service ater being signedby the receiving oce.

.3 The CN 37 delivery bill may also be prepared in triplicate when the trans-mission o mails is eected by a means o transport without accompa-nying sta. The rst two copies shall be sent with the mail and the thirdretained by the dispatching oce. The rst copy shall be or the receivingoce and the second shall be returned by the quickest route, duly signedby the latter, to the dispatching oce.

.4 Because o their internal organization, certain designated operators may

request that separate CN 37 bills be made out or letter-post mails on theone hand, and or parcels on the other..5 When the transer o mails between two corresponding oces involves

a sea service, the dispatching oce o exchange may prepare a ourthcopy o the CN 37 delivery bill, which the receiving oce o exchangeshall return ater certiying it. In this case the third and ourth copies shallaccompany the mail. One copy o the CN 37 bill must be sent beorehandby air or by electronic mail or any other appropriate means o telecommu-nication, either to the receiving oce o exchange or the port o ofoadingor to its central administration.

2 Airmails and surace airlited (S.A.L.) mails2. Mails to be handed over at the airport shall be accompanied by ve copies

o a CN 38 delivery bill, or each stop in the case o airmails or a CN 4, inthe case o surace airlited (S.A.L.) mails.

2.2 One copy o the CN 38 or CN 4 bill, signed as a receipt or the mails bythe airline or the authority responsible or the ground services, shall beretained by the dispatching oce.

2.3 Two copies o the CN 38 or CN 4 bill shall be retained at the airport oloading by the airline carrying the mails.

2.4 Two copies o the CN 38 or CN 4 bill shall be inserted in a CN 45 envelope.These shall be conveyed in the aircrat’s fight portolio or other specialpouch in which the fight documents are kept. Upon arrival at the airport o




H.52

ofoading o the mails, the rst copy, duly signed as a receipt or the mails,shall be kept by the airline which has carried the mails. The second copyshall accompany the mails to the post oce to which the CN 38 or CN 4bill is addressed.

2.5 CN 38 or CN 4 bills which have been transmitted electronically by the aircarrier may be accepted at the receiving exchange oce i the two copiesidentied under 2.4 are not immediately available. In this case, two copieso the CN 38 or CN 4 bill must be signed by the air carrier representativeat the destination airport prior to submission to the receiving designatedoperator. Except as noted in 2.5. or 2.5.2, one copy shall be signed bythe receiving designated operator as a receipt or the mails and shall bekept by the air carrier. The second copy shall, in any case, accompany themails to the post oce to which the CN 38 or CN 4 bill is addressed.

2.5. Designated operators that have developed an electronic receipting systemor mail dispatches that they receive rom transport carriers may use the

receipting records o that system instead o the CN 38 or CN 4 processdescribed under 2.5. In lieu o the signed copy o the CN 38 or CN 4orms, the receiving designated operator can provide the air carrier with aprinted copy o the electronic receipting record or that dispatch.

2.5.2 Alternatively, designated operators that exchange EDI messaging or maildispatches and consignments may use the EDI receipt messages insteado the CN 38 or CN 4 process as described under 2.5. In lieu o the signedcopy o the CN 38 or CN 4 orms, the receiving designated operator maytransmit the EDI receipt message.

2.6 Designated operators may agree among themselves to make systematic

use o electronic mail or any other appropriate means o telecommunica-tion or transmitting CN 38 or CN 4 bills between the oce preparing thedocument and the oce receiving it.

2.7 When mails are sent by surace to an intermediate designated operator orreorwarding by air, they shall be accompanied by a CN 38 or CN 4 billor the intermediate oce. A CN 38 or CN 4 bill shall also be prepared orthe country o destination in respect o airmails reorwarded by surace.

3 The mails shall be handed over in good condition. However, a mail may notbe reused because o damage or thet.

4 I CN 37, CN 38 and CN 4 delivery bills are produced by electronic meansand transmitted online to a transport service or a cooperating agent without thedirect participation o the designated operator’s sta and printed out there, thedesignated operators or companies involved in the transport operations may agreethat a signature shall not be required on the delivery bills.

5 The provisions under to 4 shall also apply to bulk mails.

Commentary

190.2.1 “Each stop” is to be read as meaning each stop where mail is unloaded and not each “stop o

the route”.




H.53

L e t t e r P o s t , 2 4 t h C o n g r e s s 2 0 0 8 , a

r t R L 1 9 0 . 2 . 4 – S i z e 2 2 9 x 1 6 2 m m , c o l o u r l i g h t b l u e

C N 4 5

D a t e s t a m p

T R A N S M I S S

I O N

E N V E L O P E

F O R

C N

3 8 ,

C N

4 1 A N D

C N

4 7 B I L L S

F l i g h t N o

.

T i m e

A i r l i n e

A i r p o r t o f o f fl o a d i n g

D a t e o f d e p a r t u r e




H.54

Article RL 9Preparation and checking o CN 37, CN 38 or CN 4 delivery bills

The delivery bills shall be completed, in accordance with their layout, on thebasis o the particulars appearing on the bag labels or with the address. The totalnumber and total weight o the bags (including bags that are exempt rom terminaldues) and items in each mail shall be entered in bulk by category. Designatedoperators o origin may elect to enter each bag individually should they wish to doso. However, any intermediate or transit country must list each transit receptacleindividually, maintaining the designated operator o origin, oce o destination,dispatch and receptacle number indicated by the designated operator o origin.The six-character IMPC code identiying the origin and destination o the receptacleshall be recorded in columns 2 and 3 respectively. The number and weight o bagsbearing red labels shall be shown separately; they shall be indicated by an “R” inthe “Observations” column o the delivery bill.

Example

2 The presence o priority surace mails shall be indicated by the entry “PRIOR”in the “Observations” column o the CN 37 bill.

3 The ollowing shall also be entered on the CN 38 delivery bill:3. mails included in a sac collecteur entered individually with an indication

that they are so included;3.2 mails in CN 28 envelopes.

4 Any intermediate oce or oce o destination which notices errors in theentries on the CN 38 or CN 4 delivery bill shall immediately correct them. It shallreport them by CN 43 verication note to the last dispatching oce o exchangeand to the oce o exchange which made up the mail. Designated operators mayagree to make systematic use o electronic mail or any other appropriate meanso telecommunication or reporting irregularities.

5 When the mails orwarded are inserted in containers sealed by the postalservice, the serial number and the number o the seal o each container shall

be entered in the column o the CN 37, CN 38 or CN 4 bill reserved or thatpurpose.

Entry

Mail NoOfficeof destination

Number of

letter-postrecep-tacles1

CPrecepta-cles andlooseparcels1

sacksof emptybags2

Gross weight of receptacles, etc

Letterpost

CP Emptyrecep-tacles

Observations

10987654321

kg3kg3kg3

Office of origin

1 LONDON FS ROTTERDAM 6 88.3 RM bags = 1

1 " " 44 351.7 M bags = 10




H.55

Commentary

191.1 I the receiving DO nds that more than 0% o the mails rom a particular origin do not refect theinormation recorded on the CN 38 delivery bills, or are not accompanied by CN 38 bills, it may require thedispatching DO to list each bag and corresponding weight individually on all uture CN 38 bills.The detailed inormation to be provided by an intermediate or transit country is to ensure that mail transitingor transerred through an intermediary country would retain sucient identiying documentation to alloworigin designated operators to settle accounts accurately.




H.56


Serial NoOffice of exchange of origin of the bill

Office of destination of the billBy train

By ship

TimeDate of departure

Priority Non-priority

Company

No. of seal

If a container is used

Name of ship

Entry

Mail No. Officeof destination

Number of

letter-

postrecep-tacles1

CP

recepta-cles andlooseparcels1

sacks

of emptybags2

Gross weight of receptacles, etc.

Letter

post

CP Empty

recep-tacles

Observations

10987654321kg3kg3kg3


The official of the carrierDate and signature

Office of exchange of destinationDate and signature

1 T

h e n u m b e r o f M

b a g s a n d / o r

l o o s e p a r c e l s m u s t b e r e p o r t e d i n t h e “ O b s e r v a t i o n

s ” c o l u m n

2 I n

c l u d i n g o t h e r e m p t y r e t u r n e d

r e c e p t a c l e s

3 K

g t o o n e d e c i m a l

Train No./Vehicle No.



No. of container

Route

DELIVERY BILLSurface mailsDate

Totals

Office of origin

By motor vehicle

Seal No.




H.57

CN 38DELIVERY BILL AirmailsDate Serial No.


Office of origin of the bill

Office of destination of the bill

Priority By airmailFlight No. Date of departure Heure

Airport of offloading Airport of direct transhipment

Entry

Number of


The official of the carrier or airportDate and signature

Totals


10987654321

Mail No. Office of originOfficeof destination

letter-postrecepta-cles

CPrecepta-cles andlooseparcels

Letterpost

CP EMS

Gross weight of receptacles, etc.

kg1 kg1 kg1

If a container is usedNo. of container

No. of container

No. of seal

No. of seal

No. of container

No. of container

No. of seal

No. of seal

Observations(including the numberof M bags and/orloose parcels)

1 K



EMSrecepta-cles




H.58

CN 41DELIVERY BILLSurface airlifted (S.A.L.) mails

Date Serial No.

Date of departure Time

Airport of offloading

Flight No.

Airport of direct transhipment



Office of destination of the bill

CPreceptaclesand

looseparcels

Number of

letter-postreceptacles

Officeof destination

Office of origin

Entry

Mail No.

1 2 3 4

The official of the carrier or airportSignature



Totals

CPLetterpost

kg1kg1

5 6 7 8

If a container is usedNo. of container No. of seal

No. of container No. of seal



Gross weightof receptacles

Observations(including the number of M bagsand/or loose parcels)

1 K






H.59

Article RL 92Missing CN 37, CN 38 or CN 4 delivery bill

In the absence o the CN 37 bill, the receiving oce shall prepare one intriplicate in accordance with the load received. Two copies accompanied by aCN 43 verication note shall be sent to the dispatching oce, which shall returnone copy ater examination and signature.

2 When a mail reaches the airport o destination – or an intermediary airportresponsible or orwarding it with another carrier – without a CN 38 or CN 4 bill,the designated operator under whose jurisdiction the airport comes shall automati-cally prepare one. The latter shall be duly countersigned by the carrier rom whomthe mail is received. This act shall be reported by CN 43 verication note, togetherwith two copies o the CN 38 thus prepared, to the oce responsible or loadingthe mail. The latter oce shall be requested to return one copy duly authenticated.

3 I the original CN 38 or CN 4 bill is missing, the designated operatorreceiving the mail shall accept the CN 46 substitute bill prepared by the airline.This act shall be reported to the oce o origin by means o a CN 43 vericationnote, accompanied by two copies o the CN 46 substitute bill.

4 Designated operators may agree to make systematic use o electronic mailor any other appropriate means o telecommunication or settling cases where theCN 38 or CN 4 bill is missing.

5 The exchange oce at the airport o destination – or an intermediary airportresponsible or orwarding the mail with another carrier – may accept, withoutpreparation o a CN 43 verication note, a CN 38 or CN 4 bill provided by theoriginal carrier which has been electronically transmitted rom its oce at theairport o dispatch and signed by its representative at the airport where the mail isunloaded.

6 I the airport o loading cannot be determined, the verication note shall besent straight to the oce o dispatch o the mail or it to orward the note to theoce through which the mail transited.

Commentary

192 Proo o carriage. Guidelines or the use o the CN 46 substitute delivery bill. A receipted copy o theoriginal rom another DO or a substitute document prepared manually or electronically should constituteproo o carriage i there is no dispute otherwise.




H.60

CN 46 Airline originating substitute bill

Airport of origin of substitute bill

Observations concerning mails as found

SUBSTITUTE DELIVERY BILL

Date

Designated operator of origin of mails

CN 38

CN 41






Actual conveyance of mails

Descriptions of mails as found (from CN 35, CN 36, CP 84 or CP 85)

Dateof dispatch

Letterpost

Number of receptacles

CP EMS/ Otheritems

Grossweight

kg1

1

K g t o o n e d e c i m a l

Airport of loading

Airport of offloading

Airline at airport of loadingSignature

Airline at airport of offloadingSignature

Designated operator taking deliveryof mailsDate and signature

Office of destination of mails

Flight No. Date of departure

Totals

Mail No.

Airport

of tran-ship-ment

of off-loading

Flight No.Office of originOfficeof destination





H.6

Guidelines for the use of the CN 46 substitute delivery bill

The following guidelines are to be observed by the designated operators and the airlines in cases where a mail for direct transhipmentbetween air carriers arrives at the airport of transhipment without the original CN 38 or CN 41 delivery bill:

1 When airmail or S.A.L. mail is received at an airport without an accompanying CN 38 or CN 41, the airline receiving the mail shallprepare, on the basis of the CN 35, CN 36, CP 84 and/or CP 85 label(s), a substitute delivery bill conforming to the specimendeveloped jointly by the UPU and IATA.

2 The number of copies to be prepared will vary with the circumstances of each case. In addition to the number of copies requiredby the preparing airline for its internal records and accounting, the following copies will be required:

– one copy for the designated operator of origin;

– two copies for the designated operator of destination or, if the mail is handed over to an intermediate designated operator,for the intermediate designated operator;

– if the mail is directly transhipped to another airline or airlines, three copies for each additional airline involved.

3 It will be the responsibility of the administration receiving the mail with a substitute document to provide the necessary copy to thedesignated operator of origin as an annex to a CN 43 verification note documenting the arrival of the mail without the original bills.

4 It will be the responsibility of the airlines to print the substitute documents in the format of the specimen agreed upon. The originaland copies shall be white in colour.

5 The postal designated operator shall accept the substitute delivery bill, properly endorsed by the receiving office of exchange, forthe settlement of accounts with the airlines.




H.62

Article RL 93Checking o mails

Every oce receiving a mail shall check:. the origin and destination o the bags making up the mail and entered on

the delivery bill;.2 the sealing and make-up o the bags bearing red labels;.3 the accuracy o the inormation on the delivery bill.

2 The weight entered on the CN 34, CN 35 or CN 36 label shall be checked bysampling or systematically. The data given by the oce o origin shall be acceptedas valid i they dier rom the weights or rom the number o items established:2. by 200 grammes or less in the case o bags o surace mails or surace

airlited (S.A.L.) mails;2.2 by 00 grammes or less in the case o bags o airmails, priority mails or

bulk mails;2.3 by 00 grammes or less or 20 items or ewer in the case o IBRS items.

3 When an intermediate oce or oce o destination establishes that thedierence between the actual weight and the weight recorded o a bag or the dier-ence between the actual number or weight and the number or weight recorded oIBRS items exceeds the limits provided or under 2., 2.2 or 2.3, as the case maybe, it shall amend the bag label and the delivery bill. It shall immediately notiy thedispatching oce o exchange and when appropriate the last intermediate oceo exchange o the mistake by CN 43 verication note.

4 When an intermediate oce receives a mail in bad condition, it shall checkthe contents i it thinks that these have not remained intact. It shall put it in newpacking just as it is. This oce shall copy the particulars rom the original label onto the new one and apply to the latter an impression o its date-stamp, precededby the endorsement “Remballé à ...” (Repacked at ...). It shall make out a CN 43verication note and insert one copy thereo in the repacked mail.

5 Upon receipt o a mail, the oce o exchange o destination shall proceedas ollows:

5. It shall check whether the mail is complete and has arrived in the sequencein which it was dispatched.5.2 It shall check whether the entries on the letter bill and, where applicable,

on the CN 6 dispatch lists and the CN 33 special lists are correct.5.3 It shall satisy itsel that there is no irregularity in the external condition o

the outer bag and o the packet, envelope or inner bag containing insureditems.

5.4 It shall check the number o insured items and inspect them individually,inter alia in respect o weight, seals and marks, and veriy that COD itemsare properly marked as such and accompanied by the relevant payment

orms.




H.63

5.5 It shall ensure that express items sent in special bags or in the bagcontaining the letter bill are immediately inserted into the domestic systemor distribution and delivery as soon as possible.

5.6 I a mail or one or more bags thereo are missing, the acts shall be immedi-ately established by two ocials. These shall make the necessary correc-tions on the letter bills or special lists. They shall take care to cross out,where necessary, the incorrect entries in such a way as to leave the orig-inal entries legible. Unless there is an obvious error the corrections shall beaccepted in preerence to the original statement.

5.7 The procedure provided or in 5.6 shall also apply in the case o any otherirregularity such as missing insured items, registered items, letter bill,dispatch list or special list.

5.8 I the letter bill, dispatch list or a special list is missing the inward oceshall, in addition, prepare a resh letter bill, dispatch list or special list ormake a precise note o the insured items or registered items received.

6 Additional inormation regarding bulk mails6. A CN 43 verication note shall be sent to the designated operator o origin,

accompanied by a replacement CN 32 letter bill that shall include thedetails o the bulk items received in the ollowing cases:

6.. the designated operator o origin has opted or the make-up o bulk mailsand sends bulk items in other mails;

6..2 the bulk mails are not accompanied by a CN 32 letter bill;6..3 the designated operator o destination receives unreported bulk items or

which the specic payment is applied with immediate eect; in this case,

the designated operator o destination shall transmit the CN 43 and CN 32orms by telecommunication to the designated operator o origin o themails.

6.2 In the cases provided or under 6.. and 6..3, the CN 3 letter bill o themail containing the bulk items shall be corrected accordingly and trans-mitted attached to the CN 43 verication note.

7 When the mails are opened, the constituent parts o the astening (lead andother seals, string, labels) shall be kept together. To achieve this the string shall becut in one place only.

8 Each designated operator shall have the right, in accordance with its nationallegislation and the procedures agreed with its customs authorities, to open andinspect M bags received, to check or compliance with the product specicationdetailed in article RL 24.7. to 7.5 and to ensure customs compliance. Any itemsthat are ound not to be in compliance with the product specication shall becharged at the destination designated operator’s terminal dues rates or priorityand non-priority mail. A CN 43 verication note shall be raised to advise the origindesignated operator o the adjustments to the CN 3 letter bill.

9 When an oce receives letter bills, dispatch lists or special lists which arenot intended or it, it shall send them or, i its internal regulations so require, certi-ed true copies to the oce o destination by the quickest route (air or surace).




H.64

0 Irregularities established upon receipt o a mail containing insured itemsshall immediately be made the subject o reservations to the transerring service.Notication o a missing item, alteration or any other irregularity or which desig-nated operators may be liable in respect o insured items shall be sent immediatelyby telecommunications to the dispatching oce o exchange or to the interme-diate service. In addition, a CN 24 ormal report shall be made out. The conditionin which the packing o the mail was ound shall be indicated therein. The ormalreport shall be sent under registered cover to the central oce o the country towhich the dispatching oce o exchange belongs independently o the CN 43verication note, which shall be sent to that oce immediately. A duplicate o thereport shall be sent at the same time either to the central oce o the country towhich the receiving oce o exchange belongs or to any other controlling authorityappointed by that designated operator.

The oce o exchange which receives rom a corresponding oce a

damaged or an insuciently packed insured item shall send it on ater observingthe ollowing rules:. I it is a matter o slight damage or o partial destruction o the seals, it

is sucient to re-seal the insured item to saeguard the contents. Thisshall be authorized on condition that it is obvious that the contents arenot damaged nor, according to a check o the weight, short. The existingseals shall be preserved. I necessary, the insured items shall be repacked,retaining the original packing as ar as possible. Repacking may also bedone by placing the damaged item in a bag labelled and sealed with lead.In such cases, it is unnecessary to re-seal the damaged item. The bag

label shall be marked “Envoi avec valeur déclarée endommagé” (Damagedinsured item). It shall show the ollowing inormation: serial number, oceo origin, amount o the insured value, name and address o addressee,the date-stamp impression and the signature o the ocial who baggedthe item.

.2 I the state o the insured item is such that the contents could have beenremoved, the oce shall automatically open it, where this is not contraryto the laws o the country, and check the contents. The result o this checkshall be given in a ormal CN 24 report. A copy o this report shall beattached to the insured item. This shall be repacked.

.3 In all these cases, the weight o the insured item on arrival and the weightater repacking shall be checked and noted on the cover. This note shallbe ollowed by the words “Scellé d’oce à ...” (Sealed at ...) or “Remballéà ...” (Repacked at ...). This note shall be supplemented by an impressiono the date-stamp and by the signature o the ocials who have axedthe seals or done the repacking.

2 The discovery o any irregularity whatsoever during the check may in nocase be the cause o the return o an item contained in the mail examined exceptas provided in article 5 o the Convention.

Commentary

193.10 Exchange oce telephone, telex and ax numbers are given in the Letter Post Compendium.




H.65

Article RL 94Verication notes

The irregularities established shall be reported immediately to the oce oorigin o the mail, by means o a CN 43 verication note made out in duplicate,ater the complete check o the mail. Where transit is involved, the vericationnote shall be sent to the last intermediate oce which transmitted the mail in badcondition.

2 The details on the verication note shall speciy as precisely as possiblethe bag, cover, packet or item concerned. I the mail contains bundles providedwith CN 25 and CN 26 labels, such labels shall, in case o irregularity, be attachedto the verication note. In the case o service irregularities which gave grounds orpresuming loss or thet, the condition in which the packing o the mail was oundshall be indicated in as much detail as possible on the verication note.

3 Unless this is impossible or a stated reason, the ollowing elements shallbe kept intact or a period o six weeks rom the date o verication and shall besent to the designated operator o origin i the latter so requests:3. the bag, or envelope, with the string, labels and lead or other seals;3.2 all the inner and outer packets or bags in which the insured items and

registered items were enclosed;3.3 the packing o any damaged items which can be recovered rom the

addressee.

4 When the mails are transmitted through the intermediary o a carrier, theCN 37, CN 38 or CN 4 delivery bill mentioning the irregularities established bythe intermediate designated operator or designated operator o destination ontaking over the mails shall where possible be countersigned by the carrier or hisrepresentative as well as by the designated operator o transit or o destinationtaking over the mails, which shall conrm that there are no irregularities. Shouldthere be any reservations with respect to the carrier service, the copies o theCN 37, CN 38 or CN 4 bill must indicate such reservations. Where the mails aretransported in containers, these reservations shall relate solely to the conditiono the container and o its astening and seals. By analogy, designated operators

exchanging inormation by electronic means may apply the procedures describedin article RL 90.2.5.

5 In the cases provided or in article RL 93.4, 5 and 9, the oce o origin and,where appropriate, the last intermediate oce o exchange may, in addition, beadvised by telecommunications at the expense o the designated operator whichsends it the advice. Such an advice shall be sent whenever the mail shows obvioustraces o having been tampered with, so that the dispatching or intermediate ocemay investigate the matter without delay. Where necessary, the intermediate oceshall advise the preceding designated operator also by telecommunications or

the continuation o the inquiry.




H.66

6 When the absence o a mail is the result o a missed mail connection or whenit is duly explained on the delivery bill, a CN 43 verication note shall be preparedonly i the mail does not reach the oce o destination by the next post.

7 As soon as a mail which has been reported as missing to the oce o originand, where appropriate, to the last intermediate oce arrives, a second verica-tion note announcing the receipt o the mail shall be sent to these oces by thequickest route (air or surace).

8 When a receiving oce responsible or checking a mail has not sent a CN 43note reporting irregularities o any kind to the oce o origin and, where appropriate,to the last intermediate oce o exchange by the quickest route (air or surace),it shall be considered, until the contrary is proved, as having received the mailand its contents. The same assumption shall be made in respect o irregularitiesto which no reerence has been made or which have been incompletely reported

in the verication note. The same shall apply when the provisions o the presentarticle and o article RL 93 regarding the ormalities to be ullled have not beenobserved.

9 Verication notes shall preerably be sent by teleax or by any other elec-tronic means o communication. I not practicable, such notes shall be sent by thequickest mail route (air or surace).

0 Verication notes sent by mail shall be orwarded in envelopes markedin bold letters “Bulletin de vérication” (Verication note). These envelopes may

either be pre-printed or distinguished by a stamp impression clearly reproducingthe indication.

The oces to which the verication notes are sent shall return them aspromptly as possible, preerably by electronic means, to the oce o exchangerom which they came, ater having examined them and indicated thereon theirobservations, i any. The verication notes shall be considered duly accepted untilproved otherwise:. i they are not answered within a period o one month rom the date o their

transmission;

.2 i the designated operator o origin is not advised within that time o anyinvestigations which may still be necessary or o the additional dispatch orelevant documents.

Commentary

194.4 The third and ourth copies o the CN 37 bill provided or in art RL 90..5 or the ourth and thcopies o the CN 38 and CN 4 bills provided or in art RL 90.2.4 must indicate the reservations made.




H.67

VERIFICATION NOTEExchange of mails


Date Mail No.Office of origin of the note

1 Irregularities concerning receptacles or covers

Mail No.



Priority

Non-priority

By airmail

By S.A.L.

By surface

Number of receptacles concerned

Mail No.Officeof origin

Officeof destination

2 Irregularities concerning documentsMissing documents (please accept the substitute form attached)

CN 31 letter billCN 37

CN 38

CN 41 CN 16 dispatch list

CN 32 letter bill

No.

Number of registered items received

Empty receptacles The totalweight waschecked here

CPLetter post

The delivery bill has been corrected as follows accordingto the weights given on the labels (amended as necessary)

In view of an error in calculation, the totalson the delivery bill have been corrected as follows

CN 65 bill

Delivery bill

Irregularities concerning the tables of the letter bill

Number of receptacles

Weight of receptacles (see part 3 overleaf)

Total registered items

Special lists

Dispatch lists

Total insured items

Receptacles returned, etc. (number)


Office of destination of the note


violet green CP

Date of dispatch

red white blue

CN 33 special list

Entered Received Observations

Receptacles Covers

Number of insured items received

Event codes

20 – Received here in good condition

21 – Damaged by weather or improper handling (no theft evident)

22 – Received cut, torn, or broken, and enclosed mail not intact

23 – Seal tampered or missing and enclosed mail not intact

24 – Serious weight or item loss, but no external tampering detected

25 – Rece ived here with unreadable barcode

26 – Pilfered here (evidence of local theft)

27 – Found unprotected or abandoned here

28 – Carrier failed to load or make transfer here

29 – Carrier misdelivered to this location

30 – Received here unlabelled

31 – Did not arrive here

32 – O rigin mislabelled to this location




H.68

3 Irregularities concerning the mail subject to terminal dues

4 Irregularities concerning IBRS items

This form must be returned to

According to declaration

of dispatching office

According to findingsof transit office

Findingsand differences

Priority/Non-priority –LC/AO receptacles

kg

M bags

Up to 5 kg Over 5 kgBulk mail

kg

CN 43 (Back)

Seenand noted

Seenand accepted

Copy/copiesattached

Number Weight Number Weight

kg

Number

kg

WeightNumber of receptacles

WeightNumberof items

According to findingsof office of destination

Office preparing the notePlace and signature

Office of destination of the notePlace, date and signature of the official in charge

Difference

5 Other irregularities

According to declaration of dispatching office

Number of items Weight (in kg)Differences found

According to findings of office of destination

Difference




H.69

Article RL 95Missent items

Missent items o all kinds shall be redirected to their destination withoutdelay by the quickest route.

Article RL 96Steps to be taken in the event o an accident

When, as a result o an accident in course o conveyance, a ship, train,aircrat or any other transport acility is unable to continue its journey and deliverthe mail at the scheduled ports o call or stations, the crew shall hand over themails to the post oce nearest to the place o the accident or to the oce bestable to reorward the mail. I the crew are unable to do this, that oce, having been

inormed o the accident, shall take immediate action, taking over the mail andreorwarding it to its destination by the quickest route ater its condition has beenchecked and any damaged items put in order.

2 The designated operator o the country in which the accident occurred shallinorm all designated operators o previous ports o call or stations, by telecom-munications, o the ate o the mail. These designated operators in turn shall adviseby the same means all other designated operators concerned.

3 Designated operators which had mail on the transport acility involved in

the accident shall send a copy o the CN 37, CN 38 or CN 4 delivery bills to thedesignated operator o the country where the accident occurred.

4 The qualied oce shall then notiy the oces o destination o the mailsinvolved in the accident by CN 43 verication note giving details o the circum-stances o the accident and the results o the check o the mails. One copy oeach verication note shall be sent to the oces o origin o the relative mails andanother to the designated operator o the country to which the transport companybelongs. These documents shall be sent by the quickest route (air or surace).

Article RL 97Steps to be taken in the event o an interrupted fight, or o diversion or missendingo airmails

When an aircrat interrupts its fight or a length o time likely to delay themails or when, or any reason whatsoever, the mails are unloaded at an airportother than that given on the CN 38 delivery bills, the airline shall hand over suchmails immediately to the ocials o the designated operator o the country wherethe stop has been made. The latter shall reorward them by the quickest route (air

or surace).




H.70

2 The designated operator which receives missent airmail dispatches or bagsowing to a labelling error shall attach a new label to the dispatch or bag, with anindication o the oce o origin, and reorward it to its correct destination.

3 In every case the oce which did the reorwarding shall inorm the oce oorigin o each dispatch or bag by CN 43 verication note, indicating in particularon the verication note the air service rom which the mail was taken, the servicesused (air or surace) or onward transmission to its destination and the cause omissending, such as transportation or labelling error.

Article RL 98Steps to be taken in the event o an interrupted fight, or o diversion or missendingo surace airlited (S.A.L.) mails

When mails included in a surace dispatch sent by air (S.A.L.) are on a fightthat is interrupted or are unloaded at an airport other than the one indicated on theCN 4 delivery bill, the procedure shall be as ollows:. Ocials o the designated operator o the country where the mails are in

transit shall take charge o them and reorward them by surace i condi-tions are such that the mails can be sent promptly to the country o desti-nation. The designated operator o origin shall be inormed by e-mail orany other means o telecommunication.

.2 I rapid delivery by surace to the country o destination cannot be ensured,the designated operator o the transit country shall get in touch, by tele-

communications, with the designated operator o origin o the mails todetermine how the latter are to be reorwarded to their destination andhow compensation or reorwarding is to be calculated and settled.

.3 The designated operator o the country o transit shall make out a newdelivery bill (CN 37, CN 38 or CN 4, as required) and redirect the mails asinstructed by the designated operator o origin.

Article RL 99Steps to be taken in the event o temporary suspension and resumption o serv-

ices

I services are temporarily suspended, the designated operator or desig-nated operators concerned must be notied o the act by telecommunications,indicating, i possible, the probable duration o the suspension o services. Thesame procedure shall be applied when the suspended services are resumed.

2 The International Bureau must be notied o the suspension or resumptiono services i a general announcement is considered necessary. I necessary, theInternational Bureau shall notiy designated operators by telecommunications.




H.7

3 The designated operator o origin shall have the option o reunding thepostage charges, special charges and air surcharges to the sender i, owing tothe suspension o services, the benet accruing rom conveyance o the item inquestion was obtained only in part or not at all.

Article RL 200Return o empty bags

The owners o empty bags shall decide whether they wish their bags to bereturned or not and, i so, by what means o transport. Nevertheless, the designatedoperator o destination shall have the right to return bags that cannot be inciner-ated easily and cheaply in its country. The designated operator o origin shall bearthe cost o returning such bags.

2 In the absence o agreement between the designated operators concerned,bags shall be returned empty by the next post in a mail or the country to whichthey belong and i possible by the normal route ollowed on the outward journey.The number o bags returned by each mail shall be noted in table 4 o the CN 3letter bill (table 3 o the CN 32 letter bill). This entry shall not be made when twodesignated operators have agreed to indicate only red-label bags on the letterbill.

3 Designated operators o origin may make up special mails or the return oempty bags. However, the make-up o special mails shall be compulsory when the

designated operators o transit or destination so request. For bags being returnedby air, the make-up o special mails shall be compulsory. The special mails shallbe described on CN 47 bills and CN 3 letter bills. I special mails or empty bagsbeing returned by surace are not made up, the number and the weight o sackso empty bags shall be entered in the appropriate column o the CN 37 bill.

4 The return shall be carried out between oces o exchange appointed orthe purpose. The designated operators concerned may agree among themselvesas to the procedure or the return. In long-distance services, they shall, as a generalrule, appoint only one oce responsible or receiving the empty bags returned to

them.

5 The empty bags shall be rolled into suitable bundles. Where appropriate thelabel blocks, labels o canvas, parchment or other stout material shall be placedinside the bags.

6 I there are not too many o them, empty bags being returned by suracemay be placed in the bags containing letter-post items. In all cases, including whenempty bags are being returned by air, they shall be placed in separate bags labelledwith the name o the oces o exchange. These bags may be sealed by agreement

between the designated operators concerned. The labels shall be endorsed “Sacsvides” (Empty bags).




H.72

7 The bags used or printed papers or the same addressee at the sameaddress (M bags) shall be recovered ater they have been handed over to theaddressees and shall be returned, in accordance with the above-mentioned provi-sions, to the designated operators o the countries to which they belong.

8 I the check made by an designated operator establishes that bags belongingto it have not been returned to its service within a period longer than that requiredor their transmission (round trip), it shall be entitled to claim reimbursement o thevalue o the bags as provided or under 9. The designated operator in question mayreuse this reimbursement only i it can prove the missing bags were returned.

9 Each designated operator shall x, periodically and uniormly or each kindo bag used by its oces o exchange, a value in SDRs and communicate it tothe designated operators concerned through the International Bureau. In case oreimbursement, the cost o replacing the bags shall be considered.

0 By prior agreement, a designated operator may use the bags belongingto the designated operator o destination or making up its own airmails. Bagsbelonging to a third party may not be used.

Mails o empty bags shall be subject to payment o 30% o the transitcharges applicable to letter-post mails.

2 A dispatching designated operator may indicate whether or not it wouldlike to have the receptacles used or a particular dispatch returned. This indication

shall be made on the letter bill used or the dispatch.3 Accounting or the return o empty bags shall be based on the Statisticsand Accounting Guide issued by the International Bureau o the Universal PostalUnion.

Commentary

200 In resolution C 7/Washington 989, Congress urged all DOs to return empty mailbags, both e-ciently and promptly, to the countries to which they belong.It also recommended:a those DOs which have problems caused by the non-return o mailbags to consider setting up simple

but cost-eective recording systems in order to ascertain:

– the proportion o bags which are not returned;– whether that proportion can be considered as an acceptable loss;– which DOs may be principally responsible or the ailure to return bags;

b those DOs which have such problems to make direct contact with the DOs concerned to seek thereturn o their bags or, ailing that, applying the relevant provisions in order to obtain reimburse-ment;

c all DOs to consider the use o schemes or bag-sharing, or the reciprocal use o mailbags, as well asthe use o one-trip mailbags, in order to increase the availability o mailbags;

d all DOs to consider the more extensive use o containers or conveying loose-loaded parcels, lettersin letter trays or boxes and similar types o mail which do not require the use o mailbags.

The term “empty bags” is intended to mean receptacles o any kind used and owned by DOs or thecarriage o mail.




H.73

200.3 Empty bags returned by airThe IATA–UPU Contact Committee approved the practical method o application given below:i The owning DO shall have the right to choose the route and the carrier or the return o the bags. The

owning DO can stipulate details such as the timing, requency and oce o return or its empty bags.In this regard, it should seek bilateral rate and operational agreements with a given carrier or carriersand inorm sending DOs and carriers about these details. Financial settlements will, thereore, in prin-ciple be limited to bills raised by the participating carrier against the owning DO.

ii Empty bags should in principle be returned to one oce o exchange as stipulated in art RL 200.4,and as communicated by each DO via the UPU Compendium o Inormation.

iii it is desirable that airlines and DOs discuss and coordinate, to the maximum possible extent, arrange-ments or the return o empty bags.

iv As the return o empty bags by air is now paid or by the owning DO, the airline should accept liabilityor any loss o the bags.

v A new heading labelled “DO owning empty receptacles” has been created on the CN 47 Delivery Billor mails o empty bags. The returning (ie non-owning) DO will indicate the DO owning the bags, andparticipating airlines will bill the owning DO on this basis.

vi Bags returned by air will always be sent in separate dispatches and accompanied by the CN 47 only.The airlines and DOs concerned should mutually agree upon any alternate procedure.

vii Carriers will bill owning DOs or the carriage o empty bags by listing the dates, serial dispatch

numbers and the DO o origin o the CN 47s to which each invoice reers so that owning DOs canaccount or their equipment.viii In cases where no prior bilateral agreement has been made and empty bags are handled and carried

at a point o transit by a non-contracted airline as per instructions on the CN 47 issued by the sendingDO, the non-contracted carrier will bill such carriage to the owning DO at the applicable carrier’s rate.This rate will, at the most, be 30% o the applicable UPU Basic Airmail Conveyance Rate as stipu-lated in art RL 245.

ix In cases where a transit DO is involved, the transit DO will be entitled to claim, rom the owning DO,charges or handling the empty bag dispatch. The DO o transit shall prepare the CN 55 and CN 56statements rom the particulars on the CN 47 delivery bill.

Under article RL 243, the air conveyance rate payable or empty bags will, at the most, be 30% o theapplicable UPU basic airmail conveyance rate. Art RL 90 applies, with appropriate changes, to CN 47 bills.

Empty bags returned by suraceFor billing or land and sea transit charges or dispatches o empty receptacles, the ollowing procedureapplies:– return o empty receptacles by direct route between DO A and DO B (DO to which receptacles belong):

transit charges should be billed by DO A to DO B, on the basis o the transit charges indicated inart RL 205 or the distance between A and B;

– return o empty receptacles rom DO A to DO C (to which the receptacles belong) through DO otransit B:– transit charges or conveyance rom A to B should be billed by DO A to DO C, on the basis o

the transit charges indicated in art RL 205 or the distance between A and B;– transit charges or conveyance rom B to C should be billed by DO B to DO C, on the basis o

the transit charges indicated in art RL 205 or the distance between B and C.




H.74




Date

DELIVERY BILLMails of empty receptacles

Serial No.

By airmail

By S.A.L.

By surface

CN 47

Date of departure Time

Airport of offloading Airport of direct transhipment Type of receptacles returned Flight No.

Train No.

Name of ship

Priority/By air

Non-priority/Surface

Parcels

Priority

Non-priority

Route

Port of disembarkation Company

EMS


kg1

1 2 3 4 5 6

Mail No. Office of origin

Entry


Number of sacksof empty bagsand other emptyreceptaclesreturned

Gross weight Observations

Totals


The official of the carrier or airportSignature


1 K g t o o n e d e c i m a l

E M P

T Y R E

C E P T A

C L E S


No. of seal

No. of container

No. of container

No. of seal

No. of sealNo. of container

Designated operator to which receptacles belong





H.75

Article 19Exchange o closed mails with military units

1 Closed letter-post mails may be exchanged through the intermediary o the land, sea or air services o other countries:1.1 between the post ofces o any member country and the commanding

ofcers o military units placed at the disposal o the United Nations;1.2 between the commanding ofcers o such military units;1.3 between the post ofces o any member country and the commanding

ofcers o naval, air or army units, warships or military aircrat o thesame country stationed abroad;

1.4 between the commanding ofcers o naval, air or army units, warshipsor military aircrat o the same country.

2 Letter-post items enclosed in the mails reerred to under 1 shall beconfned to items addressed to or sent by members o military units or theofcers and crews o the ships or aircrat to or rom which the mails areorwarded. The rates and conditions o dispatch applicable to them shall befxed, according to its regulations, by the designated operator o the membercountry which has made the military unit available or to which the ships oraircrat belong.

3 In the absence o special agreement, the designated operator o themember country which has made the military unit available or to which thewarships or military aircrat belong shall be liable to the designated operators

concerned or the transit charges or the mails, the terminal dues and the airconveyance dues.

Commentary

19.3 See art RL 29.

Article RL 20Mails exchanged with military units

Intermediate designated operators shall be inormed, as ar as possible in

advance, o the establishment o an exchange o closed mails as mentioned inarticle 9 o the Convention.

2 The address o these mails shall be worded as ollows:

From the oce o . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .the (nationality) naval (or air) unit o (designation o theunit) at . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .the (nationality) ship (name o ship) at . . . . . . . . . . . . . .

For (Country)




H.76

or

From the (nationality) naval (or air) unit of (designation of the unit) atFrom the (nationality) ship (name o ship) at . . . . . . . . . . . . . . . . .For the oce o . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

or

From the (nationality) naval (or air) unit of (designation of the unit) atFrom the (nationality) ship (name o ship) at . . . . . . . . . . . . . . . . .

the (nationality) naval (or air) unit o (designation o theunit) at . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .the (nationality) ship (name o ship) at . . . . . . . . . . . . . .

3 The mails concerned shall be orwarded by the astest route (air or surace),according to the indication written on the address, and under the same conditions

as mails exchanged between post oces.

4 The captain o a mail-boat conveying mails or a naval unit or a warshipshall hold them at the disposal o the commanding ocer o the naval unit or shipo destination, should the latter ask him or delivery en route.

5 I the ships are not at the place o destination when the mails addressed tothem arrive there, the mails shall be kept at the post oce until they are collectedby the addressee or redirected to another point. Redirection may be requestedeither by the designated operator o origin, by the commanding ocer o the naval

unit or ship o destination, or by a consul o the same nationality.

6 Those mails which are marked “Aux soins du Consul d’...” (Care o theConsul o ...) shall be delivered to the consulate indicated. At the request o theconsul they may aterwards be received back into the postal service and redirectedto the place o origin or to another address.

7 Mails addressed to a warship shall be regarded as being in transit up to thetime o their delivery to the commanding ocer o that ship, even when they havebeen originally addressed to the care o a post oce or to a consul charged to

act as orwarding agent. They shall not, thereore, be regarded as having reachedtheir address until they have been delivered to the warship concerned.

8 By agreement between the designated operators concerned, the aboveprocedure shall also be applicable, i necessary, to mails exchanged with militaryunits placed at the disposal o the United Nations and with military aircrat.

(Country)

(Country)

For (Country)




H.77

Article 20Quality o service standards and targets

1 Member countries or their designated operators shall establish andpublish delivery standards and targets or their inward letter-post items andparcels.

2 These standards and targets, increased by the time normally requiredor customs clearance, shall be no less avourable than those applied tocomparable items in their domestic service.

3 Member countries or their designated operators o origin shall alsoestablish and publish end-to-end standards or priority and airmail letter-postitems as well as or parcels and economy/surace parcels.

4 Member countries or their designated operators shall measure theapplication o quality o service standards.

Commentary

20 With regard to the conclusion o bilateral agreements on service targets, the Washington Congressadopted recommendation C 33/989, the operative part o which is given below:“Congress recommends:– administrations o origin and destination to conclude a bilateral agreement regarding service targets

or letter-post items based on a detailed analysis o operational and transport arrangements betweenthe two administrations;

– administrations to agree on the measures that each will take in order to achieve the ultimate servicetargets;

– administrations to set up monitoring systems in order to identiy where problems are occurring;– administrations to conduct regular reviews o the bilateral agreements in order to monitor progress

towards the ultimate target and to agree on what, i any, urther measures are needed.”In recommendation C 85/Seoul 994, Congress urther recommended that those DOs which concludebilateral agreements on quality o service targets should incorporate into these agreements appropriatereerences to handling and transmission time targets or mails sent in transit à découvert.

Article RL 202Quality o Service targets

Member countries or designated operators shall undertake to veriy peri-odically that the established times are achieved either within the ramework o thesurveys organized by the International Bureau or by the Restricted Unions, or onthe basis o bilateral agreements.

2 It is also desirable that member countries or designated operators shouldveriy periodically that the established times are achieved, using other quality controlsystems, in particular external quality control.

3 Wherever possible, member countries or designated operators shall imple-

ment quality measurement systems or international mails (both outgoing andincoming); this should, as ar as possible, include measurement rom posting todelivery (end-to-end).




H.78

4 All designated operators shall provide the International Bureau with up-to-date inormation about the latest transport arrival times (LTAT) against which theyoperate or international postal purposes. Any changes shall be advised as soon asthey are planned in order to allow the International Bureau to communicate thesechanges to designated operators beore they are applied.

5 Where possible, separate inormation shall be provided or priority andnon-priority streams o trac.




I.

Letter Post – Art 203

Section I

Transit charges and terminal dues

Article RL 203Transit charges and terminal dues: General provisions

Transit charges. Accounting or surace-mail transit charges and or charges or handling

transit airmails shall be done annually by the designated operator o transit,or each designated operator o origin. It shall be based on the weight othe mails received in transit, sent during the year concerned. The rates laiddown in article RL 205 shall be applied.

.2 The transit charges and charges or handling transit airmails shall be borne

by the designated operator o origin o the mails. They shall be payable,subject to the exception provided or under .4, to the designated opera-tors o the countries which are crossed or whose services take part in theland or sea conveyance o the mails.

.3 When the designated operator o the country which is crossed does nottake part in the land or sea conveyance o the mails, the applicable transitcharges shall be payable to the designated operator o destination i itbears the costs related to such transit.

.4 The charges or the sea conveyance o mails in transit may be settleddirectly between the designated operators o origin o the mails and the

shipping companies or their agents. The designated operator o the porto embarkation concerned shall give its prior agreement.

2 Terminal dues2. For letter-post items, with the exception o M bags, accounting or terminal

dues shall be done annually by the creditor designated operator, accordingto the actual weight o the mails and the actual number o registered itemsand o insured items received and, where applicable, the number o itemsreceived during the year concerned. The rates laid down in articles 28 and29 o the Convention shall be applied.

2.2 For M bags, accounting or terminal dues shall be done annually by thecreditor designated operator, on the basis o the weight subject to terminaldues in accordance with the conditions laid down in article 27 o theConvention.

2.3 To enable the annual weight and number o items to be determined, thedesignated operators o origin o the mails shall permanently indicate, oreach mail:2.3. the weight o the mail (excluding M bags);2.3.2 the weight o the M bags weighing more than 5 kilogrammes;2.3.3 the number o M bags weighing less than 5 kilogrammes;2.3.4 the number o registered items included in the mail;2.3.5 the number o insured items included in the mail.



I.2


2.4 In the absence o a special agreement between the designated opera-tors concerned, in relations between countries in the target system, thenumber o items shall be determined in accordance with articles RL 22and RL 222.

2.5 When it is necessary to determine the number and weight o bulk items,the modalities indicated in article RL 82 or this category o mail shall beapplied.

2.6 The designated operators concerned may agree to account or terminaldues in their reciprocal relations by dierent statistical methods. They mayalso agree on a dierent periodicity rom those laid down in article RL 223or the statistical period.

3 I a dispute between designated operators concerning the annual resultshas to be settled, the designated operators concerned shall ask their membercountries to act in accordance with the procedure provided or in article 32 o

the General Regulations. The arbitrators shall be empowered to x in a air andreasonable manner the transit charges or terminal dues to be paid.

4 Exemption rom transit charges and terminal dues4. The letter-post items relating to the postal service reerred to in article

RL 0.2 and undelivered postal items returned to origin in closeddispatches shall be exempted rom terminal dues. Mails o empty recep-tacles shall be exempted rom terminal dues but not rom transit chargeswhich shall be paid by the designated operator owning the receptacles.

4.2 IBRS items shall be exempted rom terminal dues.

Commentary

203.1 For the technical aspects o the application o transit charges to mails o empty receptacles, seecommentary on art RL 200.3.

203.1.3 Some DOs are not in a position to provide land or sea transit. In such circumstances, a DOo destination, with the prior agreement o the transit DO, stands the transport costs o the transit mailintended or it. This provision is aimed at enabling the DO o destination to obtain reimbursement o thetransit charges i it has had to pay them.



I.3


A. Transitcharges

Article 31Transit charges

1 Closed mails and à découvert transit items exchanged between twodesignated operators or between two oces o the same member country by means o the services o one or more other designated operators (third party services) shall be subject to the payment o transit charges. The latter shallconstitute remuneration or the services rendered in respect o land transit,sea transit and air transit. This principle shall also apply to missent items andmisrouted mails.

Commentary

31.1 Remuneration or transit is payable or services rendered by or through the DO o the country

crossed.These services may be rendered only by the DO or by the DO and a carrier.The DO o the country crossed is not remunerated i its services do not take part in the transit.In the absence o special agreement between the interested parties, the allocation o sea transit chargesentails or the service undertaking the transport the obligation to provide or the loading and unloading omails.For items in transit à découvert, see art RL 7.3.



I.4

Article 34 Authority o the POC to x charges and rates

1 The Postal Operations Council shall have the authority to x theollowing rates and charges, which are payable by designated operators inaccordance with the conditions shown in the Regulations:1.1 transit charges or the handling and conveyance o letter mails through

one or more intermediary countries;1.2 basic rates and air conveyance dues or the carriage o mail by air;1.3 inward land rates or the handling o inward parcels;1.4 transit land rates or the handling and conveyance o parcels through

an intermediary country;1.5 sea rates or the conveyance o parcels by sea.

2 Any revision made, in accordance with a methodology that ensuresequitable remuneration or designated operators perorming the services,must be based on reliable and representative economic and nancial data.

Any change decided upon shall enter into orce at a date set by the PostalOperations Council.

Article RL 204 Application o transit charges

In the absence o special agreement, direct sea conveyance between two

countries by the ships o one o them shall be regarded as a third party service.2 Sea transit shall begin when the mails are handed over to the shippingcompany appointed by the sending designated operator and shall end when themails are handed over to the designated operator o destination, or when thedesignated operator o destination has been given the delivery order or any otherrelevant document, whichever is the earlier. Sea transit charges, payable by thesending designated operator, include all costs incurred by the shipping line atthe port o arrival. I the designated operator o destination has to pay additionalcharges or services incurred prior to notication, such as port charges, canal

tolls, terminal or pier charges or related service and any other similar charges orhandling containerized or bulk dispatches, the designated operator o destina-tion may obtain reimbursement o these additional charges rom the dispatchingdesignated operator. However, any storage costs incurred ater notication by theshipping line that the mails are available and physically accessible or collection,shall be borne by the designated operator o destination.2. Notwithstanding the provision o 2, the designated operator o destination

o the mails shall collect rom the designated operator o origin the sumcorresponding to the port storage charges, when the dispatching oceails to send a copy o the CN 37 bill in time as provided or in article

RL 90..5.




I.5Update 1 – July 2010

3 When a oreign transport service crosses the territory o a country withoutthe participation o the latter’s services in accordance with article RL 167, mailsthus orwarded shall not be subject to the payment o land transit charges.

4 A current sea mail contact address, including physical address, telephone,ax and e-mail address must be maintained in the List o addresses o heads andsenior ofcials o postal entities or all countries sending and accepting sea mail.It may be necessary to include two addresses where dierent sections within adesignated operator deal with import and export. Wherever possible, a generice-mail address (e.g. [email protected]) should be arranged by each designatedoperator to avoid pre-advices going astray.

Commentary

204.3 I no services have been rendered, the right to collect transit charges does not exist. Thus a

country which allows a oreign service to cross its territory without its own services being involved may

not claim transit charges, since the principle o reedom o transit excludes purely sovereignty rights which

do not correspond to a service perormed. Postal exchanges are subject to charges in avour o a third

country only or transport carried out by the services o that country.

Article RL 205Transit charges

1 The transit charges to be borne by the designated operator o origin o themails shall be calculated on the basis o the ollowing components:1.1 A rate or handling transit dispatches, which shall be 0.195 SDR per kilo-

gramme.

1.2 A rate based on distance, which shall be:1.2.1 or air transport: the basic air conveyance rate set by the Postal Opera-

tions Council using the ormula in article RL 235;1.2.2 or land transport:1.2.2.1 0.200 thousandths o an SDR per kilogramme and per kilometre up to

1,500 kilometres;1.2.2.2 0.140 thousandths o an SDR per kilogramme and per supplementary kilo-

metre up to 5,000 kilometres;1.2.2.3 0.100 thousandths o an SDR per kilogramme and per supplementary kilo-

metre;1.2.2.4 the rate based on distance being calculated per 100-kilometre distance

step, based on the mid-value in each step;1.2.3 or sea transport:1.2.3.1 0.070 thousandths o an SDR per kilogramme and per nautical mile

(1.852 km) up to 1,000 nautical miles;1.2.3.2 0.040 thousandths o an SDR per kilogramme and per supplementary

nautical mile up to 2,000 nautical miles;1.2.3.3 0.034 thousandths o an SDR per kilogramme and per supplementary

nautical mile up to 4,000 nautical miles;




I.6

1.2.3.4 0.022 thousandths o an SDR per kilogramme and per supplementarynautical mile up to 10,000 nautical miles;

1.2.3.5 0.015 thousandths o an SDR per kilogramme and per supplementarynautical mile;

1.2.3.6 the rate based on distance being calculated per 100-nautical-mile distancestep, based on the mid-value in each step.

Commentary

205.1 The basic conveyance rates and handling charges or the year 2009 are as ollows:

Land transit Sea transit

Distances Mid- Land Rate or Total Distances Mid- Sea Rate or Total

(km) value transport handling or (nautical value transport handling or

(km) rate transit 2009 miles) (NM) rate transit 2009

(SDR) mails (SDR) (SDR) mails (SDR)

(SDR) (SDR)

1– 100 50 0.010 0.195 0.205 1– 100 50 0.004 0.195 0.199

101– 200 150 0.030 0.195 0.225 101– 200 150 0.011 0.195 0.206

201– 300 250 0.050 0.195 0.245 201– 300 250 0.018 0.195 0.213

301– 400 350 0.070 0.195 0.265 301– 400 350 0.025 0.195 0.220

401– 500 450 0.090 0.195 0.285 401– 500 450 0.032 0.195 0.227

501– 600 550 0.110 0.195 0.305 501– 600 550 0.039 0.195 0.234

601– 700 650 0.130 0.195 0.325 601– 700 650 0.046 0.195 0.241

701– 800 750 0.150 0.195 0.345 701– 800 750 0.053 0.195 0.248

801– 900 850 0.170 0.195 0.365 801– 900 850 0.060 0.195 0.255

901–1 000 950 0.190 0.195 0.385 901–1 000 950 0.067 0.195 0.262

1 001–1 100 1 050 0.210 0.195 0.405 1 001–1 100 1 050 0.072 0.195 0.267

1 101–1 200 1 150 0.230 0.195 0.425 1 101–1 200 1 150 0.076 0.195 0.271

1 201–1 300 1 250 0.250 0.195 0.445 1 201–1 300 1 250 0.080 0.195 0.275

1 301–1 400 1 350 0.270 0.195 0.465 1 301–1 400 1 350 0.084 0.195 0.279

1 401–1 500 1 450 0.290 0.195 0.485 1 401–1 500 1 450 0.088 0.195 0.283

1 501–1 600 1 550 0.307 0.195 0.502 1 501–1 600 1 550 0.092 0.195 0.287

1 601–1 700 1 650 0.321 0.195 0.516 1 601–1 700 1 650 0.096 0.195 0.291

1 701–1 800 1 750 0.335 0.195 0.530 1 701–1 800 1 750 0.100 0.195 0.295

1 801–1 900 1 850 0.349 0.195 0.544 1 801–1 900 1 850 0.104 0.195 0.299

1 901–2 000 1 950 0.363 0.195 0.558 1 901–2 000 1 950 0.108 0.195 0.303

2 001–2 100 2 050 0.377 0.195 0.572 2 001–2 100 2 050 0.112 0.195 0.307

2 101–2 200 2 150 0.391 0.195 0.586 2 101–2 200 2 150 0.115 0.195 0.310

2 201–2 300 2 250 0.405 0.195 0.600 2 201–2 300 2 250 0.119 0.195 0.314

2 301–2 400 2 350 0.419 0.195 0.614 2 301–2 400 2 350 0.122 0.195 0.317

2 401–2 500 2 450 0.433 0.195 0.628 2 401–2 500 2 450 0.125 0.195 0.320

2 501–2 600 2 550 0.447 0.195 0.642 2 501–2 600 2 550 0.129 0.195 0.324

2 601–2 700 2 650 0.461 0.195 0.656 2 601–2 700 2 650 0.132 0.195 0.327

2 701–2 800 2 750 0.475 0.195 0.670 2 701–2 800 2 750 0.136 0.195 0.331

2 801–2 900 2 850 0.489 0.195 0.684 2 801–2 900 2 850 0.139 0.195 0.334

2 901–3 000 2 950 0.503 0.195 0.698 2 901–3 000 2 950 0.142 0.195 0.337

3 001–3 100 3 050 0.517 0.195 0.712 3 001–3 100 3 050 0.146 0.195 0.341

3 101–3 200 3 150 0.531 0.195 0.726 3 101–3 200 3 150 0.149 0.195 0.344

3 201–3 300 3 250 0.545 0.195 0.740 3 201–3 300 3 250 0.153 0.195 0.3483 301–3 400 3 350 0.559 0.195 0.754 3 301–3 400 3 350 0.156 0.195 0.351

3 401–3 500 3 450 0.573 0.195 0.768 3 401–3 500 3 450 0.159 0.195 0.354

3 501–3 600 3 550 0.587 0.195 0.782 3 501–3 600 3 550 0.163 0.195 0.358

3 601–3 700 3 650 0.601 0.195 0.796 3 601–3 700 3 650 0.166 0.195 0.361

3 701–3 800 3 750 0.615 0.195 0.810 3 701–3 800 3 750 0.170 0.195 0.365

3 801–3 900 3 850 0.629 0.195 0.824 3 801–3 900 3 850 0.173 0.195 0.368

3 901–4 000 3 950 0.643 0.195 0.838 3 901–4 000 3 950 0.176 0.195 0.371

4 001–4 100 4 050 0.657 0.195 0.852 4 001–4 100 4 050 0.179 0.195 0.374

4 101–4 200 4 150 0.671 0.195 0.866 4 101–4 200 4 150 0.181 0.195 0.376

4 201–4 300 4 250 0.685 0.195 0.880 4 201–4 300 4 250 0.184 0.195 0.379

4 301–4 400 4 350 0.699 0.195 0.894 4 301–4 400 4 350 0.186 0.195 0.381

4 401–4 500 4 450 0.713 0.195 0.908 4 401–4 500 4 450 0.188 0.195 0.383

4 501–4 600 4 550 0.727 0.195 0.922 4 501–4 600 4 550 0.190 0.195 0.385

4 601–4 700 4 650 0.741 0.195 0.936 4 601–4 700 4 650 0.192 0.195 0.387

4 701–4 800 4 750 0.755 0.195 0.950 4 701–4 800 4 750 0.195 0.195 0.3904 801–4 900 4 850 0.769 0.195 0.964 4 801–4 900 4 850 0.197 0.195 0.392

4 901–5 000 4 950 0.783 0.195 0.978 4 901–5 000 4 950 0.199 0.195 0.394




I.7

5 00– 5 00 5 050 0.795 0.95 0.990 5 00– 5 00 5 050 0.20 0.95 0.3965 0– 5 200 5 50 0.805 0.95 .000 5 0– 5 200 5 50 0.203 0.95 0.3985 20– 5 300 5 250 0.85 0.95 .00 5 20– 5 300 5 250 0.206 0.95 0.405 30– 5 400 5 350 0.825 0.95 .020 5 30– 5 400 5 350 0.208 0.95 0.4035 40– 5 500 5 450 0.835 0.95 .030 5 40– 5 500 5 450 0.20 0.95 0.4055 50– 5 600 5 550 0.845 0.95 .040 5 50– 5 600 5 550 0.22 0.95 0.4075 60– 5 700 5 650 0.855 0.95 .050 5 60– 5 700 5 650 0.24 0.95 0.4095 70– 5 800 5 750 0.865 0.95 .060 5 70– 5 800 5 750 0.27 0.95 0.425 80– 5 900 5 850 0.875 0.95 .070 5 80– 5 900 5 850 0.29 0.95 0.445 90– 6 000 5 950 0.885 0.95 .080 5 90– 6 000 5 950 0.22 0.95 0.466 00– 6 00 6 050 0.895 0.95 .090 6 00– 6 00 6 050 0.223 0.95 0.486 0– 6 200 6 50 0.905 0.95 .00 6 0– 6 200 6 50 0.225 0.95 0.4206 20– 6 300 6 250 0.95 0.95 .0 6 20– 6 300 6 250 0.228 0.95 0.4236 30– 6 400 6 350 0.925 0.95 .20 6 30– 6 400 6 350 0.230 0.95 0.4256 40– 6 500 6 450 0.935 0.95 .30 6 40– 6 500 6 450 0.232 0.95 0.4276 50– 6 600 6 550 0.945 0.95 .40 6 50– 6 600 6 550 0.234 0.95 0.429

6 60– 6 700 6 650 0.955 0.95 .50 6 60– 6 700 6 650 0.236 0.95 0.436 70– 6 800 6 750 0.965 0.95 .60 6 70– 6 800 6 750 0.239 0.95 0.4346 80– 6 900 6 850 0.975 0.95 .70 6 80– 6 900 6 850 0.24 0.95 0.4366 90– 7 000 6 950 0.985 0.95 .80 6 90– 7 000 6 950 0.243 0.95 0.4387 00– 7 00 7 050 0.995 0.95 .90 7 00– 7 00 7 050 0.245 0.95 0.4407 0– 7 200 7 50 .005 0.95 .200 7 0– 7 200 7 50 0.247 0.95 0.4427 20– 7 300 7 250 .05 0.95 .20 7 20– 7 300 7 250 0.250 0.95 0.4457 30– 7 400 7 350 .025 0.95 .220 7 30– 7 400 7 350 0.252 0.95 0.4477 40– 7 500 7 450 .035 0.95 .230 7 40– 7 500 7 450 0.254 0.95 0.4497 50– 7 600 7 550 .045 0.95 .240 7 50– 7 600 7 550 0.256 0.95 0.457 60– 7 700 7 650 .055 0.95 .250 7 60– 7 700 7 650 0.258 0.95 0.4537 70– 7 800 7 750 .065 0.95 .260 7 70– 7 800 7 750 0.26 0.95 0.4567 80– 7 900 7 850 .075 0.95 .270 7 80– 7 900 7 850 0.263 0.95 0.4587 90– 8 000 7 950 .085 0.95 .280 7 90– 8 000 7 950 0.265 0.95 0.4608 00– 8 00 8 050 .095 0.95 .290 8 00– 8 00 8 050 0.267 0.95 0.4628 0– 8 200 8 50 .05 0.95 .300 8 0– 8 200 8 50 0.269 0.95 0.464

8 20– 8 300 8 250 .5 0.95 .30 8 20– 8 300 8 250 0.272 0.95 0.4678 30– 8 400 8 350 .25 0.95 .320 8 30– 8 400 8 350 0.274 0.95 0.4698 40– 8 500 8 450 .35 0.95 .330 8 40– 8 500 8 450 0.276 0.95 0.478 50– 8 600 8 550 .45 0.95 .340 8 50– 8 600 8 550 0.278 0.95 0.4738 60– 8 700 8 650 .55 0.95 .350 8 60– 8 700 8 650 0.280 0.95 0.4758 70– 8 800 8 750 .65 0.95 .360 8 70– 8 800 8 750 0.283 0.95 0.4788 80– 8 900 8 850 .75 0.95 .370 8 80– 8 900 8 850 0.285 0.95 0.4808 90– 9 000 8 950 .85 0.95 .380 8 90– 9 000 8 950 0.287 0.95 0.4829 00– 9 00 9 050 .95 0.95 .390 9 00– 9 00 9 050 0.289 0.95 0.4849 0– 9 200 9 50 .205 0.95 .400 9 0– 9 200 9 50 0.29 0.95 0.4869 20– 9 300 9 250 .25 0.95 .40 9 20– 9 300 9 250 0.294 0.95 0.4899 30– 9 400 9 350 .225 0.95 .420 9 30– 9 400 9 350 0.296 0.95 0.499 40– 9 500 9 450 .235 0.95 .430 9 40– 9 500 9 450 0.298 0.95 0.4939 50– 9 600 9 550 .245 0.95 .440 9 50– 9 600 9 550 0.300 0.95 0.4959 60– 9 700 9 650 .255 0.95 .450 9 60– 9 700 9 650 0.302 0.95 0.497

9 70– 9 800 9 750 .265 0.95 .460 9 70– 9 800 9 750 0.305 0.95 0.5009 80– 9 900 9 850 .275 0.95 .470 9 80– 9 900 9 850 0.307 0.95 0.5029 90–0 000 9 950 .285 0.95 .480 9 90–0 000 9 950 0.309 0.95 0.504

0 00–0 00 0 050 .295 0.95 .490 0 00–0 00 0 050 0.3 0.95 0.5060 0–0 200 0 50 .305 0.95 .500 0 0–0 200 0 50 0.32 0.95 0.5070 20–0 300 0 250 .35 0.95 .50 0 20–0 300 0 250 0.34 0.95 0.5090 30–0 400 0 350 .325 0.95 .520 0 30–0 400 0 350 0.35 0.95 0.500 40–0 500 0 450 .335 0.95 .530 0 40–0 500 0 450 0.37 0.95 0.520 50–0 600 0 550 .345 0.95 .540 0 50–0 600 0 550 0.38 0.95 0.530 60–0 700 0 650 .355 0.95 .550 0 60–0 700 0 650 0.320 0.95 0.550 70–0 800 0 750 .365 0.95 .560 0 70–0 800 0 750 0.32 0.95 0.560 80–0 900 0 850 .375 0.95 .570 0 80–0 900 0 850 0.323 0.95 0.580 90– 000 0 950 .385 0.95 .580 0 90– 000 0 950 0.324 0.95 0.59 00– 00 050 .395 0.95 .590 00– 00 050 0.326 0.95 0.52

0– 200 50 0.327 0.95 0.522 20– 300 250 0.329 0.95 0.524

30– 400 350 0.330 0.95 0.525 40– 500 450 0.332 0.95 0.527 50– 600 550 0.333 0.95 0.528 60– 700 650 0.335 0.95 0.530


Distances Mid- Land Rate or Total Distances Mid- Sea Rate or Total(km) value transport handling or (nautical value transport handling or

(km) rate transit 2009 miles) (NM) rate transit 2009(SDR) mails (SDR) (SDR) mails (SDR)

(SDR) (SDR)




I.8

70– 800 750 0.336 0.95 0.53 80– 900 850 0.338 0.95 0.533 90–2 000 950 0.339 0.95 0.5342 00–2 00 2 050 0.34 0.95 0.5362 0–2 200 2 50 0.342 0.95 0.5372 20–2 300 2 250 0.344 0.95 0.5392 30–2 400 2 350 0.345 0.95 0.5402 40–2 500 2 450 0.347 0.95 0.5422 50–2 600 2 550 0.348 0.95 0.5432 60–2 700 2 650 0.350 0.95 0.5452 70–2 800 2 750 0.35 0.95 0.5462 80–2 900 2 850 0.353 0.95 0.5482 90–3 000 2 950 0.354 0.95 0.5493 00–3 00 3 050 0.356 0.95 0.553 0–3 200 3 50 0.357 0.95 0.5523 20–3 300 3 250 0.359 0.95 0.554

3 30–3 400 3 350 0.360 0.95 0.5553 40–3 500 3 450 0.362 0.95 0.5573 50–3 600 3 550 0.363 0.95 0.5583 60–3 700 3 650 0.365 0.95 0.5603 70–3 800 3 750 0.366 0.95 0.563 80–3 900 3 850 0.368 0.95 0.5633 90–4 000 3 950 0.369 0.95 0.5644 00–4 00 4 050 0.37 0.95 0.5664 0–4 200 4 50 0.372 0.95 0.5674 20–4 300 4 250 0.374 0.95 0.5694 30–4 400 4 350 0.375 0.95 0.5704 40–4 500 4 450 0.377 0.95 0.5724 50–4 600 4 550 0.378 0.95 0.5734 60–4 700 4 650 0.380 0.95 0.5754 70–4 800 4 750 0.38 0.95 0.5764 80–4 900 4 850 0.383 0.95 0.578

4 90–5 000 4 950 0.384 0.95 0.5795 00–5 00 5 050 0.386 0.95 0.585 0–5 200 5 50 0.387 0.95 0.5825 20–5 300 5 250 0.389 0.95 0.5845 30–5 400 5 350 0.390 0.95 0.5855 40–5 500 5 450 0.392 0.95 0.5875 50–5 600 5 550 0.393 0.95 0.5885 60–5 700 5 650 0.395 0.95 0.5905 70–5 800 5 750 0.396 0.95 0.595 80–5 900 5 850 0.398 0.95 0.5935 90–6 000 5 950 0.399 0.95 0.5946 00–6 00 6 050 0.40 0.95 0.5966 0–6 200 6 50 0.402 0.95 0.5976 20–6 300 6 250 0.404 0.95 0.5996 30–6 400 6 350 0.405 0.95 0.600

6 40–6 500 6 450 0.407 0.95 0.6026 50–6 600 6 550 0.408 0.95 0.6036 60–6 700 6 650 0.40 0.95 0.6056 70–6 800 6 750 0.4 0.95 0.6066 80–6 900 6 850 0.43 0.95 0.6086 90–7 000 6 950 0.44 0.95 0.609

Prot Article RL XVSpecial transit charges

Greece reserves the right to raise by 30% the land transit charges and by

50% the sea transit charges given in article RL 205..


Distances Mid- Land Rate or Total Distances Mid- Sea Rate or Total(km) value transport handling or (nautical value transport handling or

(km) rate transit 2009 miles) (NM) rate transit 2009(SDR) mails (SDR) (SDR) mails (SDR)

(SDR) (SDR)

Letter Post – Conv Art 34; RL 205; Prot Art RL XV



I.9

2 Australia, Finland and Singapore reserve the right to raise by 50% the landand sea transit charges given in article RL 205..

3 The Russian Federation shall be authorized to collect a supplement o 0.65SDR in addition to the transit charges indicated in article RL 205. or each kilo-gramme o letter-post items conveyed in transit over the Trans-Siberian route.

4 Egypt and Sudan shall be authorized to collect a supplement o 0.6 SDRin addition to the transit charges indicated in article RL 205. or each bag o letterpost in transit via Lake Nasser between Shallal, Egypt, and Wadi Hala, Sudan.

5 Panama (Rep.) shall be authorized to collect a supplement o 0.98 SDRto the transit charges mentioned in article RL 205. or each bag o letter post intransit through the Isthmus o Panama between the ports o Balboa on the PacicOcean and Cristobal on the Atlantic Ocean.

6 Finland shall be authorized to collect a supplement or each kilogrammeo letter-post items addressed to the Åland Islands.6. For airmail and priority mail the supplement shall be the relevant land

transit charge and the relevant air conveyance charge.6.2 For surace mail and non-priority mail the supplement shall be the relevant

land transit charge and the relevant sea conveyance charge.

7 Exceptionally, Panama (Rep.) shall be authorized to collect a charge o0.65 SDR per bag or all mails stored or transhipped in the port o Balboa or

Cristobal, provided that it does not receive any payment in respect o land or seatransit or those mails.

8 Notwithstanding article RL 205., the designated operator o Aghanistanshall be authorized provisionally, because o its special diculties as regardsmeans o conveyance and communication, to eect the transit o closed mails andà découvert correspondence across its territory on terms specially agreed with thedesignated operators concerned.

9 Notwithstanding article RL 205., the Syria–Iraq motor services shall be

considered as extraordinary services giving rise to the collection o special transitcharges.

0 Denmark shall be authorized to collect a supplement or each kilogrammeo letter-post items addressed to the Faröe Islands or Greenland.0. For airmails, priority mails and S.A.L. mails, the supplement shall be the

relevant charges or handling transit airmails and the relevant air convey-ance charge.

0.2 For surace mails and non-priority mails, the supplement shall be the rele-vant land transit charges and the relevant sea transit charges.

Ukraine reserves the right to increase by 50% the sea transit charges setout in article RL 205..

Letter Post – Conv Art 34; Prot Art RL XV



I.0

2 Germany shall have the right to raise by 50% the sea transit charges givenin article RL 205..

Article RL 206Kilometric distances

The distances used to determine the transit charges or distances traversedby land according to article RL 205..2 shall be taken rom the “List o KilometricDistances relating to land sectors o mails in transit” published by the InternationalBureau.

Article RL 207Extraordinary services. Multimodal transport

The transit charges specied in article RL 205 shall not be applicable toconveyance by extraordinary services specially established or maintained by adesignated operator at the request o one or more other designated operators.The conditions o this class o conveyance shall be regulated by mutual consentbetween the designated operators concerned.

2 When surace mails rom a designated operator are reorwarded by combinedland and sea transport acilities, the conditions o such reorwarding shall be coveredby a special agreement between the designated operators concerned.

Commentary

207.1 Apart rom “extraordinary services” properly speaking, there are “services giving rise to specialcharges”. See Prot art RL XV, reproduced ater art RL 205.

Article RL 208Calculation and accounting or charges or missent items and items in transit àdécouvert orwarded by surace

General

. Each designated operator which orwards transit à découvert items bysurace shall have the right to collect rom the designated operator o originpayment or the costs incurred and the terminal dues increments to bepaid to the designated operator o destination. Conveyance and handlingcosts shall be calculated, in principle, as indicated in article RL 205, butaccording to the net weight. Terminal dues increments shall be calculatedon the basis o average dierences between the terminal dues receivedby the designated operator o transit and those paid to the designatedoperator o destination. The transit rates shall be xed on the basis o notmore than 0 average rates, each relating to a group o countries o desti-

nation and xed according to the conveyance and handling costs as wellas terminal dues increments or the dierent destinations within the group.The sum o these dues shall be increased by 0%.

Letter Post – Conv Art 34; Prot Art RL XV; RL 206, 207 and 208



I.

.2 Accounting or items in transit à découvert shall take place, in principle,on the basis o the data o statistical returns, but, i the transit designatedoperator so requests, it shall be based on actual weight.

.3 Accounting shall take place on the basis o actual weight in the case omissent items and items posted on board ship or sent at irregular inter-vals or in too varying amounts. However, this accounting shall be doneonly i the intermediate designated operator asks to be paid or the transitservice rendered. For this purpose, the CN 65 orm should be used by theintermediate designated operator, accompanied by the relevant CN 43verication notes. The intermediate designated operators may also agreewith the designated operator o origin to base the accounting or missentitems on statistics.

2 Statistical operations2. The statistical operations shall be conducted annually and alternately

during May in odd years and October in even years.2.2 During the statistical period, à découvert transit items shall be accom-panied by CN 65 bills. The CN 26 bundle label and the CN 65 bill shallbe overprinted with the letter “S”. When there are no à découvert items,registered or unregistered, to be inserted in a mail which normally includessuch items, one or two CN 65 bills, as necessary, endorsed “Néant” (Nil)shall accompany the letter bill o the mail.

2.3 During the statistical period, all items in transit à découvert shall be placedwith the CN 65 delivery bill in a closed bag, which may be o transparentplastic, inserted in the bag containing the letter bill.

2.4 Each designated operator dispatching items in transit à découvert shallinorm intermediate designated operators o any change occurring duringan accounting period in the provisions laid down or the exchange o thismail.

3 Preparation and checking o CN 65 bills3. The weights shall be shown separately or each group o countries o

destination on the CN 65 bills. These shall be specially numbered in twoconsecutive series, one or unregistered items and the other or registereditems. The number o CN 65 bills shall be entered in the corresponding

item o table 4 o the CN 3 letter bill (table 3 o CN 32 letter bill). Transitdesignated operators may request the use o special CN 65 bills listing ina set order the most important groups o countries. All CN 65 bills shall beinserted into the bag containing the CN 3 letter bill.

3.2 The weight o à découvert items or each group o countries shall be roundedup to the nearest decagramme when the raction o the decagramme isequal to or greater than 5 grammes; it shall be rounded down to the nearestdecagramme otherwise.

3.3 I the intermediate oce establishes that the actual weight o à décou-vert items diers by more than 20 grammes rom the weight recorded, it

shall amend the CN 65 bill and immediately notiy the dispatching oceo exchange o the mistake by CN 43 verication note. I the discrep-




I.2

ancy noted is within the above-mentioned limits the entries made by thedispatching oce shall hold good.

3.4 In the absence o a CN 65 bill, the CN 65 bill shall, in appropriate cases,be prepared routinely and the irregularity pointed out to the oce o originby CN 43 note.

4 Items in transit à découvert or which accounts are prepared on the basiso actual weight

4. I the designated operator o transit requires the transit charges or à décou-vert items to be accounted or on the basis o actual weight, dispatchescontaining such items shall be accompanied by CN 65 bills, which areattached to the letter bill. The same procedure is used or items in transità découvert which are excluded rom statistical operations and or whichaccounts are prepared on the basis o the actual weight. I the weight omissent items originating at one and the same oce o exchange and

contained in a dispatch rom that oce does not exceed 50 grammes,routine preparation o a CN 65 bill in accordance with 3.4 shall not takeplace.

4.2 Items posted on board ship on the high seas, prepaid by means o postagestamps o the country whose fag the ship fies or in which it is registered,shall be accompanied by a CN 65 bill when handed over à découvert tothe designated operator at an intermediate port o call. I the ship doesnot have a post oce, the items shall be accompanied by a statement oweights which shall serve as a basis or the intermediate designated oper-ator to claim land or sea transit/S.A.L. conveyance charges. The CN 65

bill or statement o weights shall include the weight o the items or eachcountry o destination, the date, and the name and fag o the ship, and benumbered in a consecutive annual series or each ship. These particularsshall be checked by the oce to which the items are handed over rom theship.

Commentary

208.1.1 The Compendium o Inormation (Transit) contains inormation on countries o destination orwhich the DO o transit is prepared to receive surace/non-priority items in transit, and on prices.S.A.L. items à découvert are covered by art RL 208 when they are reorwarded by surace or S.A.L. Art RL 236applies when the DO o origin wants the conveyance o S.A.L. items by normal air transport.Inormation on how the groups o countries should be created and how the transport rates and terminal dues

increments should be calculated may be ound in chapter VI, section C o the Statistical and AccountingGuide.Items in transit à découvert destined or target system countries may be subject to terminal dues incre-ments, while items destined or transition system countries may not. The presence within the same groupo both transition and target system countries would lead to two dierent transit charge rates or this samegroup o countries, and hence to accounting problems.It is thereore suggested that transit countries orm their own groups (maximum 0) so that each groupcontains only either target or transition system countries.

208.1.2 The Compendium o Inormation (Transit) contains inormation on the system requested by eachDO accepting items in transit à découvert. The Statistical and Accounting Guide contains accountinginormation on each system.




I.3





Notes The weight of items missent or à découvert and, where applicable, for a specific zone, is rounded up to thenext 10 grammes for fractions over 5 grammes and down for those below

Groups of countries for which the transit charges are the same Observations

3

CN 65

21

BILLWeight of missentand à découvert items

No.

Mail No.Date of dispatch

Registered

Unregistered

Statistics (during the statistical period)

g

Net weight


Office of exchange destinationSignature


Priority/airmail items Non-priority/surface items

A découvert

Missent




I.4

Article RL 209Transit charges or diverted or missent mails

Designated operators o transit shall do their utmost to route the mails asspecied by the dispatching designated operator. I the mails are neverthelessdiverted or missent, transit charges shall be payable to the designated operatorsparticipating in the transit conveyance o such mails without article RL 232.7 beingapplicable. The designated operator o origin may in its turn claim reimbursementrom the designated operator whose services made the dispatching error.

Article RL 20 Airmails and S.A.L. mails in transit by surace

In the absence o special agreement between the designated operators

concerned, airmails and S.A.L. mails conveyed requently by surace or part otheir journey in third countries shall be subject to payment o transit charges.

2 In the case reerred to above, the transit charges shall be calculated inaccordance with the actual gross weights shown on the CN 38 delivery bills orairmails and on the CN 4 bills and, where appropriate, the CN 36 labels or S.A.L.mails.

Article RL 2

Payment o transit charges or the transport o empty bags Transit charges or the transport o empty bags, calculated on the basis oarticle RL 205, shall be payable by the designated operator owning the bags.

2 The designated operator returning the empty bags shall not be entitled tothe reimbursement o costs in its country i the weighted average distance or thetransport o empty bags to the border o its country does not exceed 300 km. Ithe weighted average distance exceeds 300 km the transport charge, but not thehandling charge, is paid or the number o km exceeding 300.

3 The transport charge payable or transport within the country returning thebags shall be xed in the orm o a single price per kg. This single price shall includetransport charge within the country, between the dierent oces o exchange andborders. It shall be calculated on the basis o the rates actually paid or conveyanceo the mail within the country o destination, but not exceeding the transport chargedened in article RL 205. The weighted average distance shall be calculated by theInternational Bureau in terms o the gross weight o all the empty bag dispatchessent rom the country concerned.

4 Designated operators which claim reimbursement o transport costs shallbe obliged to communicate to the International Bureau by July the data neededor calculating the weighted average distance and remuneration. The International




I.5

Bureau shall communicate the weighted average distance and the remuneration toall designated operators by October and they shall enter into orce rom Januaryo the ollowing year.

Commentary

211.1 The principles concerning the return o empty bags appear in art RL 200. According to art RL 200.,

mails containing empty bags are subject to payment o 30% o the transit charges applicable to letter-postmails. Additional provisions in art RL 2 were introduced by the 2005 POC.




I.6

B. Terminaldues.Generalprovisions

Article 27Terminal dues. General provisions

1 Subject to exemptions provided in the Regulations, each designatedoperator which receives letter-post items rom another designated operatorshall have the right to collect rom the dispatching designated operator apayment or the costs incurred or the international mail received.

2 For the application o the provisions concerning the payment o terminaldues by their designated operators, countries and territories shall be classi-ed in accordance with the lists drawn up or this purpose by Congress in itsresolution C 18/2008, as ollows:

2.1 countries and territories in the target system prior to 2010;2.2 countries and territories in the target system as o 2010 and 2012(new target system countries);

2.3 countries and territories in the transitional system.

3 The provisions o the present Convention concerning the paymento terminal dues are transitional arrangements, moving towards a country-specic payment system at the end o the transition period.

4 Access to domestic services. Direct access

4.1 In principle, each designated operator shall make available to theother designated operators all the rates, terms and conditions oeredin its domestic service on conditions identical to those proposed to itsnational customers. It shall be up to the designated operator o desti-nation to decide whether the terms and conditions o direct accesshave been met by the designated operator o origin.

4.2 Designated operators o countries in the target system shall makeavailable to other designated operators the rates, terms and condi-tions oered in their domestic service, on conditions identical to thoseproposed to their national customers.

4.3 Designated operators o new target system countries may opt not tomake available to other designated operators the rates, terms andconditions oered in their domestic service on conditions identicalto those proposed to their national customers. Those designatedoperators may, however, opt to make available to a limited numbero designated operators the application o domestic conditions, ona reciprocal basis, or a trial period o two years. Ater that period,they must choose either to cease making available the application odomestic conditions or to continue to make their own domestic condi-tions available to all designated operators. However, i designated

operators o new target system countries ask designated operatorso target system countries or the application o domestic conditions,they must make available to all designated operators the rates, terms




I.7

and conditions oered in their domestic service on conditions iden-tical to those proposed to their national customers.

4.4 Designated operators o countries in the transitional system may optnot to make available to other designated operators the applicationo domestic conditions. They may, however, opt to make available toa limited number o designated operators the application o domesticconditions, on a reciprocal basis, or a trial period o two years. Aterthat period, they must choose either to cease making available theapplication o domestic conditions or to continue to make their owndomestic conditions available to all designated operators.

5 Terminal dues remuneration shall be based on quality o serviceperormance in the country o destination. The Postal Operations Council shallthereore be authorized to supplement the remuneration in articles 28 and 29to encourage participation in monitoring systems and to reward designatedoperators or reaching their quality targets. The Postal Operations Councilmay also x penalties in case o insucient quality, but the remuneration shallnot be less than the minimum remuneration according to articles 28 and 29.

6 Any designated operator may waive wholly or in part the paymentprovided or under 1.

7 For M bags, the terminal dues rate to be applied shall be 0.793 SDR perkilogramme. M bags weighing less than 5 kilogrammes shall be consideredas weighing 5 kilogrammes or terminal dues payment purposes.

8 For registered items there shall be an additional payment o 0.55 SDRper item or 2010 and 2011 and 0.6 SDR or 2012 and 2013. For insured items,there shall be an additional payment o 1.1 SDR per item or 2010 and 2011and 1.2 SDR or 2012 and 2013. The Postal Operations Council shall be author-ized to supplement remuneration or these and other supplementary serviceswhere the services provided contain additional eatures to be specied in theLetter Post Regulations.

9 Any designated operator may, by bilateral or multilateral agreement,

apply other payment systems or the settlement o terminal dues accounts.

10 Designated operators may exchange non-priority mail on an optionalbasis by applying a 10% discount to the priority terminal dues rate.

11 Designated operators may exchange ormat-separated mail on anoptional basis at a discounted terminal dues rate.

12 The provisions applicable between designated operators o countriesin the target system shall apply to any designated operator o a country in the

transitional system which declares that it wishes to join the target system.The Postal Operations Council may set transitional measures in the LetterPost Regulations. The ull provisions o the target system may apply to any




I.8

new target designated operator that declares that it wishes to apply such ullprovisions without transitional measures.

Commentary

27.1 Congress adopted recommendation C 78/989 and resolutions C 32/2004 and C 37/999, invitingthe governments o Union member countries to allocate the entire revenue derived rom terminal dues totheir postal service so as to enable the latter both to cover the costs o handling oreign-origin mail and toconstitute the reserve unds required or replacing and improving its inrastructure.

27.2 The list o countries and territories in the target system and those entitled to be in the transitionsystem is given in resolution C 8/2008.

27.12 I the DO o a transition system country or new target system country declares that it wishes to beully bound by the provisions o the target system, the ollowing articles o the Letter Post Regs and Convwill apply to it:– Art 27.4.2 instead o 27.4.3 or the provisions concerning domestic access.– Art 28.2 to 7 instead o 28.8 or calculation o terminal dues. For new target system countries and tran-

sition system countries, 00% o the charge or a domestic 20 gramme priority letter will be applied.The applicable minimum and maximum rates will be those provided or in art 28.6 and 7.

– Art 30.4 instead o 30.5 and 6 concerning the Quality o Service Fund.– Art 25, with the exception o para .7, or the link between terminal dues remuneration and quality o

service.




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Article 28Terminal dues. Provisions applicable to mail fows between designated opera-tors o countries in the target system

1 Payment or letter-post items, including bulk mail but excluding M bagsand IBRS items, shall be established on the basis o the application o therates per item and per kilogramme refecting the handling costs in the country o destination; these costs must be related to the domestic taris. The ratesshall be calculated in accordance with the conditions specied in the LetterPost Regulations.

2 Payment or IBRS items shall be as described in the Letter Post Regu-lations.

3 The rates per item and per kilogramme shall be calculated on the basiso a percentage o the charge or a 20-gramme priority letter in the domesticservice, which shall be 70% or countries in the target system prior to 2010and 100% or countries entering the target system rom 2010 or 2012 (newtarget system countries).

4 The Postal Operations Council will conduct a study o the cost ohandling inbound mail during 2009 and 2010. I this study reveals a percentagedierent rom the 70% set out under paragraph 3, the POC shall considerwhether to change the percentage o the charge or a 20-gramme priority letter or the years 2012 and 2013.

5 From the charge used or the calculation in paragraph 3 above, 50%o the VAT or other taxes shall be excluded or the years 2010 and 2011, and100% or the years 2012 and 2013.

6 The rates applied or fows between countries in the target systemprior to 2010 may not be higher than:6.1 or the year 2010, 0.253 SDR per item and 1.980 SDR per kilogramme;6.2 or the year 2011, 0.263 SDR per item and 2.059 SDR per kilogramme;6.3 or the year 2012, 0.274 SDR per item and 2.141 SDR per kilogramme;

6.4 or the year 2013, 0.285 SDR per item and 2.227 SDR per kilogramme.

7 The rates applied or fows between countries in the target systemprior to 2010 may not be lower than the rates in 2009, prior to application othe quality o service link. The rates may also not be lower than:7.1 or the year 2010, 0.165 SDR per item and 1.669 SDR per kilogramme;7.2 or the year 2011, 0.169 SDR per item and 1.709 SDR per kilogramme;7.3 or the year 2012, 0.173 SDR per item and 1.750 SDR per kilogramme;7.4 or the year 2013, 0.177 SDR per item and 1.792 SDR per kilogramme.

8 The rates applied or fows to, rom or between new target systemcountries, other than or bulk mail, shall be:




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8.1 or the year 2010: 0.155 SDR per item and 1.562 SDR per kilogramme;8.2 or the year 2011: 0.159 SDR per item and 1.610 SDR per kilogramme;8.3 or the year 2012: 0.164 SDR per item and 1.648 SDR per kilogramme;8.4 or the year 2013: 0.168 SDR per item and 1.702 SDR per kilogramme.

9 The payment or bulk mail shall be established by applying the ratesper item and per kilogramme provided or in article 28, paragraphs 3 to 7.

10 For registered or insured items not carrying a barcoded identieror carrying a barcoded identier that is not compliant with UPU TechnicalStandard S10, there shall be a urther additional payment o 0.5 SDR per itemunless otherwise bilaterally agreed.

11 No reservations may be made to this article, except within the rame-work o a bilateral agreement.

Commentary 28.9 The provisions in article 28.9 apply to bulk mail sent rom DOs o new target system countries to anyDO applying the rates provided in article 28.3 to 7. For bulk mail sent rom a DO o a new target country toanother DO o a new target country that applies the rates in paragraph 28.8, this rate applies.




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Article 29Terminal dues. Provisions applicable to mail fows to, rom and betweendesignated operators o countries in the transitional system

1 In preparation or the entry into the target system o the designatedoperators o countries in the terminal dues transitional system, payment orletter-post items, including bulk mail but excluding M bags and IBRS items,shall be established on the basis o yearly increases o 2.8% on the adjusted2009 rates, using the worldwide average o 14.64 items per kilogramme.

2 Payment or IBRS items shall be as described in the Letter Post Regu-lations.

3 The rates applied or fows to, rom and between countries in the tran-sitional system shall be:3.1 or the year 2010: 0.155 SDR per item and 1.562 SDR per kilogramme;3.2 or the year 2011: 0.159 SDR per item and 1.610 SDR per kilogramme;3.3 or the year 2012: 0.164 SDR per item and 1.648 SDR per kilogramme;3.4 or the year 2013: 0.168 SDR per item and 1.702 SDR per kilogramme.

4 For fows below 100 tonnes a year, the per kilogramme and per itemcomponents shall be converted into a total rate per kilogramme on the basiso a worldwide average o 14.64 items per kilogramme. The ollowing ratesshall apply:4.1 or the year 2010: 3.831 SDR per kilogramme;

4.2 or the year 2011: 3.938 SDR per kilogramme;4.3 or the year 2012: 4.049 SDR per kilogramme;4.4 or the year 2013: 4.162 SDR per kilogramme.

5 For mail fows over 100 tonnes per year, the fat rate per kilogrammelisted above shall be applied i neither the origin designated operator nor thedestination designated operator requests the revision mechanism in orderto revise the rate on the basis o the actual number o items per kilogramme,rather than the worldwide average. The sampling or the revision mechanismshall be applied in accordance with the conditions specied in the Letter Post

Regulations.

6 The downward revision o the total rate in paragraph 4 may not beinvoked by a country in the target system against a country in the transitionalsystem unless the latter asks or a revision in the opposite direction.

7 The payment or bulk mail to designated operators o countries in thetarget system shall be established by applying the rates per item and per kilo-gramme provided or in article 28. For bulk mail received, designated operatorsin the transitional system may request payment according to paragraph 3.

8 No reservations may be made to this article, except within the rame-work o a bilateral agreement.




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Article RL 22Voluntary membership o the target system by transition system member coun-tries

For the purposes o article 27.2, o the Convention, any member countryin the transition system may declare its voluntary accession to the target system.The designated operator o the country wishing to join shall send the InternationalBureau an ocial declaration to this eect, no later than June o the year priorto that in which it wishes to join the target system. The International Bureau shallnotiy the countries o the target system within 30 days o receiving this declara-tion.

2 In its declaration, the designated operator o the acceding member countryshall undertake to eect all statistical, accounting and other operations involvedin participation in the target system with eect rom January o the ollowing

year.3 Beore sending its declaration, or along with it, the designated operator othe member country wishing to accede shall send the International Bureau the rateor a 20-gramme priority letter in eect in its domestic service. Beore July o theyear o accession, the International Bureau shall inorm target-system countriesand the designated operator o the acceding country o the per item and per kilo-gramme rates payable to the acceding member country with eect rom Januaryo the ollowing year.

4 All provisions linked to the target system, including the notication periodor the charge or a 20-gramme priority letter in the domestic service, shall applyto the acceding member country rom January o the year in which its member-ship o the target system comes into eect.

Article RL 23Direct access to domestic services

All designated operators o Union countries shall communicate to the Inter-

national Bureau the applicable conditions or direct access to their domestic serv-ices, including inormation on contact persons (Key Account Managers), services,products and charges, operational and nancial requirements, as well as Internetlinks to websites providing urther inormation. The designated operators shall seeto it that any changes in their charges and other conditions which have an impacton direct access are communicated to the International Bureau beore they enterinto orce.

2 On the basis o the inormation urnished, the International Bureau shallpublish a direct access database on the UPU website and send it to the partici-

pating designated operators on CD-ROM. The International Bureau shall updatethe database periodically. An operational guide shall also be made available toparticipants by the International Bureau.




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3 Designated operators o countries and territories joining the target systemrom 200 or 202 shall notiy the International Bureau as to whether or not theyopt to make direct access available to other designated operators, as provided orin article 27.4.3 o the Convention. A designated operator opting or the two-yeartrial period shall, at the end o this period, notiy the International Bureau o itsdecision either to cease making direct access available or to make it available toall designated operators on a non-discriminatory basis. The International Bureaushould also be inormed o any uture request or direct access by the designatedoperator o a new target country to a target country designated operator. Pursuantto article 27.4.3, this implies the obligation to make direct access available to alldesignated operators. The International Bureau will update the direct access data-base accordingly.

4 Designated operators o countries and territories in the transition systemshall notiy the International Bureau as to whether they opt to make direct access

available to other designated operators, as provided or in article 27.4.4 o theConvention. A designated operator opting or the two-year trial period shall, at theend o this period, notiy the International Bureau o its decision either to ceasemaking direct access available or to make it available to all designated operatorson a non-discriminatory basis. The International Bureau shall update the directaccess database accordingly.

5 Designated operators willing to use the direct access oer o another desig-nated operator should contact the latter to obtain the latest valid inormation andto agree bilaterally on any outstanding issues beore starting service.

Commentary

213.5 The 2005 POC decided to allow the gradual implementation o direct access to acilitate participa-tion in the system by as many countries as possible.

Article RL 24Calculation o the rates o terminal dues or countries applying article 28.3 to 7 othe Convention

The payment o terminal dues between designated operators o countries in

the target system shall be based on the charge or a 20-gramme letter, as providedor in article RL 28, in the domestic service in orce on June o the year precedingthe calendar year to which the terminal dues rates apply. In principle the priorityservice will be used as the basis. The above charge will be used or calculatingterminal dues rates or countries applying the provisions o article 28.3 to 7 o theConvention.

2 On the basis o this charge, expressed in local currency, which shall benotied to the International Bureau by June, the International Bureau shallannually convert the value notied into a rate per item and a rate per kilogramme,

expressed in SDR. To calculate the rates in SDR the International Bureau shall usethe average monthly exchange rate o the period rom January to 3 May o the




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year preceding the terminal dues reerence year. The resultant rates shall be noti-ed by circular no later than July.

3 I no charge has been communicated to the International Bureau by June,the charge used or the calculation or the previous year or the designated operatorconcerned shall apply. I the calculation is made or the rst time or the designatedoperator concerned, the rates provided or in article 28.7 o the Convention shallapply.

4 Notwithstanding the provisions set out under 2 and 3, the InternationalBureau must be inormed o any reduction in the charge or a 20-gramme letter inthe domestic service by the designated operator concerned.

5 The new rates calculated on the basis o this article shall come into eecton January and remain in orce or the entire calendar year.

Commentary 214 For the calculation o the 200 terminal dues rates using the tari or a 20-gramme priority letter inthe domestic service, the ollowing steps are ollowed: The applicable percentage o the charge or a 20-gramme priority letter in the domestic service or

200 is 70% (art. 28.3).2 To calculate the rate per kg, use the ormula: the applicable percentage (70%) o the 20-gramme tari

in SDR is multiplied by the result o the minimum rate per kg (.669 in SDR, art 28.7) divided by theminimum rate or a 20-gramme letter (this latter value, as calculated in 3 below, is 0.98 SDR).

3 To calculate the minimum rate or a 20-gramme item, use the ollowing ormula: use the minimumrate per kg (.669 in SDR), multiply this value by 0.02 and add the minimum SDR rate per item (0.65,art 28.7). The resulting value is 0.98 SDR.

4 To calculate the rate per item, use the ollowing ormula: take the applicable percentage (70%) o the

20-gramme tari in SDR minus the calculated rate per kg (as calculated in 2) multiplied by 0.02.5 Compare the calculated rate per item and per kg with the maximum and minimum values in art 28.6and 28.7.I the rate per item is below 0.65 SDR, the rate to be used will be 0.65 SDR. I it is higher than0.253 SDR, the rate to be used is 0.253 SDR. The calculation will be rounded to three decimal places.I the rate per kg is below .669 SDR, the rate to be used will be .669 SDR. I it is higher than .980 SDR,the rate to be used is .980 SDR. For nal values, all rates are rounded to three decimal places.

Article RL 25Quality o service linked terminal dues remuneration between designated operators

o countries in the target system Terminal dues remuneration between designated operators o countries inthe target system shall be based on quality o service perormance o the desig-nated operators o the country o destination.

2 Participation in a UPU-agreed system or quality o service measurement othe inward fow in the country o destination, or the link between terminal dues andquality o service, is voluntary. I the designated operator o a country o origin doesnot participate in the measurement o the outward fow, the designated operator o

the country o destination shall be entitled to quality o service adjusted terminaldues, but shall not receive less than 00% o the base terminal dues rates (terminaldues rates without any incentive or adjustment or quality o service perormance).




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I a designated operator o a country or territory o destination does not put in placea UPU-agreed system or quality-o-service measurement o the inward fow, itshall receive 00% o the base terminal dues rates.

3 Designated operators participating in a UPU-agreed quality o service meas-urement system or the link between terminal dues and quality o service shall, asan incentive, receive a terminal dues increase o 2.5% or their whole inward lettermail fow. I the quality o service target xed is met or the calendar year in ques-tion, the designated operators concerned shall be entitled to an additional 2.5%increase.

4 Subject to the minimum rates provided in articles 28.7 and 8 o the Conven-tion, designated operators shall be subject to a penalty i the quality targets xedhave not been met. This penalty shall be /3% o the terminal dues remunerationor each percent under the perormance target. The penalty shall in no case exceed

5%. Owing to the 2.5% incentive or participation, the maximum penalty shall notlead to remuneration lower than 97.5% o the base terminal dues rates.

5 Provisional quality o service linked terminal dues rates shall be calculatedby the International Bureau and notied by circular no later than July o eachyear. The provisional rates shall come into eect on January o the ollowing yearand shall remain in orce or the entire calendar year. The provisional terminal duesrates shall be calculated in accordance with article RL 24 but shall, in addition,include an incentive and an adjustment based on the quality o service results othe previous calendar year.

6 Final quality o service linked terminal dues rates shall be calculated by theInternational Bureau ollowing the publication o the nal quality o service resultsrelating to the calendar year in question. The nal quality o service linked terminaldues rates shall be notied by International Bureau circular no later than May othe year ollowing the calendar year in question and shall replace the provisionalterminal dues rates previously issued or that calendar year.

7 Designated operators o countries joining the target system in 200 and in202 shall apply the provisions o article 27.5 o the Convention and o paragraphs

to 4 above no later than the third year ater joining the target system. During therst two years ater joining the target system, they may benet rom the ollowingtransitional arrangements:7. They may decide not to apply the provisions o article 27.5 o the Conven-

tion and o paragraphs to 4 above, meaning that they may decide not toparticipate in a quality o service measurement system. This decision shallhave no eect on their payable and receivable terminal dues rates.

7.2 They may decide to participate in a UPU-agreed quality measurementsystem without eect on their payable and receivable terminal duesrates.

7.3 They may decide to apply the provisions o article 27.5 o the Conventionand o paragraphs to 4 above concerning incentives and penalties, romeither the rst year or second year ater joining the target system.




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8 The Postal Operations Council shall x the annual quality o service standardsand targets based on standards applicable in the domestic service with respect tocomparable items and conditions.

Commentary

215.1 to 4 The quality o service link to terminal dues went into eect on January 2005 and applies to

the terminal dues rates o all participants in the quality o service link system rom that date.The basic inormation on how the quality-o-service link remuneration rules should apply to the calcula-tions o terminal dues adjusted or quality o service is provided below. The quality o service perormancecalculation is based on the ullment o domestic delivery standards against quality o service perormancetargets approved by the POC. Those targets are as ollows:– In 2005, the target or all participants in the target system was set at 85%, except or Spain and Greece,

which had their targets set at 75%.– In 2006, the target or all participants in the target system was set at 85%, except or Spain and Greece,



which had their targets set at 83%.

– In 2009, the target or all participants in the target system was set at 88%, except or Spain and Greece,which had their targets set at 84%.

– In 200, the target or all participants in the target system was set at 88%, except or Greece, whichhad its target set at 85%.

For additional conditions, please reer to the ollowing POC resolutions:– resolution CEP 2/2003;– resolution CEP 4/2005;– resolution CEP 4/2006;– resolution CEP 5/2006;– resolution CEP 8/2007;– resolution CEP /2009. Adjustmentofterminalduesratesbasedonactualqualityofserviceperformance–description,formula

andexamplesofthecalculationofqualityofservice-adjustedterminalduesratesThe principles or calculating the adjustment o terminal dues rates or quality o service perormance wereagreed by the POC in 2005 and updated in 2005. Those principles are as ollows:I the target is achieved, the quality-o-service link participant shall have its base terminal dues rates (00%o the rates calculated as described in the commentary relating to art RL 24) increased by 5%.This increase comprises a 2.5% incentive or participation in the quality o service link and a 2.5% bonusor target achievement.I the target is not achieved, the quality-o-service-link participant shall have its base terminal dues ratesmultiplied by a “terminal dues adjustment percentage”, which results rom the application o the 2.5%incentive or participation in the quality o service link and o the penalty actor, corresponding to one thirdo a percent (/3% or 0.3333%) reduction or each % below the perormance target.The penalty actor shall be applied such that the reduction shall not be greater than 5% (the minimum“terminal dues adjustment percentage” applicable being 97.5% o the base terminal dues rates). Further-more, no quality o service link participant shall receive less than the terminal dues foor rates.Examples o the calculation and application o the “terminal dues adjustment percentage” involving theuse o cap and foor rates and 200 quality o service targets and terminal dues rates.Example A: Participant with base terminal dues rates at the cap, 88% target and 86% actual quality oservice perormance. “Terminal dues adjustment percentage” = 00% + 2.5% – (88% – 86%) x 0.3333%= 0.83%.The quality o service-adjusted terminal dues rates would be:– per item = 0.83% x 0.253 SDR = 0.258 SDR;– per kg = 0.83% x .980 SDR = 2.06 SDR.Example B: Participant with base terminal dues rates at the foor, 88% target and 78% actual quality oservice perormance. “Terminal dues adjustment percentage” = 00% + 2.5% – (88% – 78%) x 0.3333%= 99.7%.




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The quality o service-adjusted terminal dues rates would be:– per item = 99.7% x 0.65 SDR = 0.64 SDR;– per kg = 99.7% x .669 SDR = .655 SDR.In this example, the terminal dues rates shall be set at 0.65 SDR per item and .669 SDR per kg, sincethe quality o service-adjusted rates cannot be lower than the foor rates.

215.5 Provisional terminal dues rates. The IB will publish, by July o the year Y – , an IB circular with

the provisional rates to be applied to the calendar year Y. The provisional terminal dues rates applicable atyear Y are calculated based on the 20-gramme domestic letter taris valid at June o the year Y – . Thequality o service perormance results relating to the year Y – 2 (or the latest agreed available data) shallbe applied to adjust the terminal dues rates or quality perormance.

215.6 Final rates. The IB will publish an IB circular with the nal terminal dues rates or the year Y on May o the year Y + . The basis or these calculations are the taris o year Y – and the quality o serviceresults or the year Y.

Article RL 26

Quality o service linked terminal dues remuneration applicable to mail fows to,rom and between designated operators o countries in the transition system

Designated operators o countries in the transition system may chooseto base their terminal dues remunerations on quality o service perormance andparticipate in a UPU-agreed quality o service measurement system. The provisionso article RL 25 shall also apply to them. Nevertheless, the terminal dues payableor mail to and rom such countries shall not be lower than the terminal dues ratesin article 29.3 or 4 o the Convention.

2 Designated operators o countries in the transition system may participatein a UPU-agreed quality o service measurement system without being obligedto apply the provisions o article RL 25.2 to 4, concerning incentives and penal-ties.

Commentary

216.1 For transition system countries participating in a UPU-approved monitoring system, the incentivepayments will normally be added to the terminal dues rates shown in art 29.3 and 29.4.The same rule will apply to mail that the country in the transition system sends to countries in the targetsystem and to other transition system countries participating in the monitoring system.For transition countries and territories having opted to link their terminal dues to quality o service, theollowing targets are applicable:

– Brazil: 2007: 78%; 2008: 80%; 2009: 8%; 200: 75%;– Malta: 2007: 8%; 2008: 83%; 2009: 84%; 200: 85%;– Ukraine: 2007: 78%; 2008: 80; 2009: 8%; 200: 75%;– Jamaica: 2007: 86%; 2008: 88%; 2009: 88%; 200: 85%;– Latvia: 2006: 85%; 2007: 86%; 2008: 88%; 2009: 88%; 200: 85%.The IB shall publish revised nal and provisional rates in an IB circular, as required in RL 24. and 2 andRL 25.5 and 6. The details to be contained in these circulars will be similar to those set out or memberso the target system.




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Article RL 27Mechanism or revising the rates o terminal dues

A designated operator sending or receiving fows o more than 00 tonneso mail a year (excluding M bags) may ask the corresponding designated operatoror the application o the revision mechanism described below or determining thenew rate o terminal dues suited to their trac. This request may be made at anytime during the year subject to the ollowing conditions:. when a designated operator in the target system establishes that the

average number o items received rom a designated operator in the tran-sition system is higher than 7;

.2 when a designated operator in the transition system establishes that theaverage number o items sent to another designated operator is lowerthan 2;

.2. i the designated operator in the transition system requests the application

o the revision mechanism under .2 or a fow to a designated operator inthe target system, the latter can request the application o the mechanismalso in the opposite direction when the other conditions or downwardrevision are ullled;

.3 when a designated operator in the transition system establishes that theaverage number o items received rom another designated operator ishigher than 7;

.4 when a designated operator requests the application o the revisionmechanism or a fow o more than 00 tonnes a year, the correspondingdesignated operator may do likewise even i the fow in the other direction

is less than 00 tonnes a year, when the other conditions or upward ordownward revision are ullled..5 when a designated operator establishes that the average number o items

(IPK) received rom, or dispatched to, another designated operator haschanged by more than 20% rom the original IPK used to establish arevised rate per kilogramme under a previous application o the revisionmechanism.

2 The revision mechanism shall consist in carrying out a special statisticalcount to calculate the average number o items per kilogramme, in accordance

with the procedures set out in articles RL 223 and 225.3 The designated operator intending to apply the revision mechanism shallso notiy the corresponding designated operator at least three months in advance.

4 The request shall be supported by statistical data showing that the averagenumber o items per kilogramme o the fow concerned deviates rom the worldaverage. These statistical data shall be obtained rom a sampling o at least sixobservation days over a period o one month.

5 While respecting the time limit provided or under 3, the statistical periodshall commence at the beginning o a quarterly accounting period. The new rateshall take eect rom this moment and shall remain in orce or at least one year




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and until such time as a new revision is requested by one or other o the designatedoperators concerned under the terms o article 29 o the Convention.

6 I the results o the statistical count conrm the nding o the designatedoperator requesting the revision mechanism, the latter shall be entitled to applyto the trac in question the new terminal dues rate, calculated in SDR as ollows:rate per kilogramme = (Average number o items per kilogramme x rate per itemprovided or in article 29.3) + rate per kilogramme provided or in article 29.3.

7 In cases where the average number o items per kilogramme resulting romthis revision alls between 2 and 7, the rate provided or in article 29.4 o theConvention shall apply to the trac in question. In addition, sampling or itemsper kilogramme shall cease i the average number o items per kilogramme allsbetween 2 and 7, until such time as the conditions or sampling have been satis-ed and sampling has been reactivated.

Commentary 217.1 The 2004 Bucharest Congress lowered the threshold rom 50 tonnes to 00 tonnes and xed arange o between 3 and 7 items per kg (IPK) on the basis o the worldwide average o 5.2 IPK (thisrange had been between 4 and 2 IPK, based on the worldwide gure predating the 994 Seoul Congress).The 2008 POC reduced the lower limit to 2 ollowing the outcome o a study on fows which showed aglobal IPK o 4.64.

Article RL 28Request or payment specic to bulk mail

The designated operator o destination shall be authorized to request theapplication o the payment specic to bulk mail when it establishes:. the receipt, in the same mail, or in one day when several mails are made

up per day, o ,500 or more items posted by the same sender;.2 the receipt, in a period o two weeks, o 5,000 or more items posted by the

same sender.

2 The designated operator o destination that wishes to apply the paymentspecic to bulk mail shall notiy the designated operator o origin within two weekso its receipt o the rst instance o bulk mail. This notication shall be sent byax or electronic means to the special address provided or in article RL 23andit shall contain the dispatch number, date o dispatch, origin oce o exchange,destination oce o exchange and a photocopy o a sample o the mail pieces inquestion.2. Except or the cases provided or under 3 and 4, specic payment shall

not come into orce until three months rom the receipt o such noticationrom the designated operator o destination. Such specic payment shallonly apply to bulk mails dispatched ater the expiry o the three monthnotication period.

2.2 Receipt o bulk mails under 2. shall be established by the designated oper-ator o destination in accordance with the provisions o article RL 93.6.




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3 Notwithstanding the provisions under 2., the designated operator o desti-nation shall be authorized to apply with immediate eect the payment specic tobulk mail when it establishes:3. the receipt, in the same mail, or in one day when several mails are made

up per day, o 3,000 or more items posted by the same sender;3.2 the receipt, in a period o two weeks, o 0,000 or more items posted by

the same sender.

4 The designated operator o destination that wishes to apply the paymentspecic to bulk mail with immediate eect shall notiy the designated operator oorigin within three working days o the receipt o the bulk mail. This noticationshall be in the orm o a verication note speciying the dispatch number, date odispatch, origin oce o exchange, destination oce o exchange and a photocopyo a sample o the mail pieces in question, sent by ax or electronic means to thespecial address provided or in article RL 23.

5 Once the designated operator o destination has requested the applica-tion o the specic payment or bulk mail, within three months the designatedoperator o origin may request the application o the specic payment to all bulkmail it dispatches to that designated operator, unless the original request by thedesignated operator o destination is withdrawn.

6 Termination o specic payment or bulk mail invoked under 5 must be noti-ed by the designated operator o origin three months in advance o terminationor be decided by mutual consent.

Commentary

218.1 Prot Art RL II.6bis: “Notwithstanding article RL 24.8., Greece reserves the right to regard as “bulkmail” the receipt, in the same mail or in one day when several mails are made up per day, o 50 itemsposted by the same sender as well as the receipt, in a period o two weeks, o ,000 or more items postedby the same sender.”

Article RL 29Closed mails exchanged with military units

It shall be the responsibility o the designated operators o countries towhich military units, warships or military aircrat belong to settle direct with thedesignated operators concerned the transit charges and terminal dues arising romthe mails sent by those military units, ships or aircrat.

2 I these mails are redirected, the redirecting designated operator shall reportthe act to the designated operator o the country to which the military unit, shipor aircrat belongs.




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C. Samplingoperations

Article RL 220General principles or statistical sampling and estimation o the number o itemsper kilogramme

The ollowing principles shall apply to all types o mail fow sampling that arerequired or the purposes o payment o terminal dues based on per item and perkilogramme charges (e.g. sampling related to the revision mechanism, exchangesbetween designated operators in the target system).. Both sampling and estimation o the average number o items per kilo-

gramme shall refect the composition o the mail. As the composition othe mail varies with transportation mode, container type, time o year(month), and day o week, the sample o the mail shall refect these vari-

ations and resemble, as closely as is practical, the entire mail fow. Like-wise, the method o estimation shall also refect these variations..2 The statistical sampling program shall be designed to achieve a target

statistical precision o ± 5% with 95% condence and on estimate o IPKo the average number o items per kilogramme and o the number oitems exchanged between designated operators.

.2. This target statistical precision denes a goal that all designated operatorswhich conduct sampling should attempt to achieve through their designs.It does not dene a minimum precision requirement.

.3 The design o the sampling programme, the selection o the samples,

the method o collecting data and the estimation process shall conormto generally accepted principles o mathematical statistics, probabilitysampling theory, and design o statistical surveys.

.4 Within the constraints o these principles, each designated operator hassucient fexibility to adapt the design o its sampling programme to theattributes o its mail fow and its resource constraints. However, eachdesignated operator must notiy the corresponding designated operatoro its design decisions, including estimation approach, in advance o theobservation period.

Commentary

220 Ater each Congress, the IB prepares a guide or adms’ use designed to acilitate the work o staresponsible or transit charges and terminal dues operations. This guide is called the “Statistical and Accounting Guide”.

Article RL 22Statistical counts or exchanges o mail between designated operators o countriesin the target system

For exchanges o mail between designated operators o countries in the

target system a statistical count shall be carried out. However, to avoid samplingcosts or small exchanges, the average number o items per kilogramme betweendesignated operators o countries in the target system shall be applied or mail




I.32

fows below a certain threshold, unless one or both designated operators concernedinsist on sampling to know the exact number o items per kilogramme in one orboth directions. The POC shall x the threshold and the average number o itemsper kilogramme to be applied.

2 The statistical count shall conorm to the principles set orth in article RL 220.The observation days shall be spread as uniormly as possible over the workingdays o the week (only working days or the oce o exchange concerned shallbe taken into consideration) and shall refect modes o transportation used or theentire mail fow. The statistical count shall consist o at least 48 days o observa-tion per year o sampling with our days per month. Within an observation day,designated operators may employ subsampling, i it is not easible to conduct acomplete count o all the mail received during the day concerned.2. As an alternative to sampling on a specied set o days, designated oper-

ators may instead employ continuous sampling, in which a systematic

sample o receptacles is selected or testing throughout the observationperiod. The designated operators concerned shall agree on the statisticalorms to be used.

3 Estimation o the annual number o items3. The annual number o items shall be the weighted average o the numbers

o items computed separately or each transportation mode and month orquarter. It shall be computed as ollows:

3.. The average number o items per kilogramme obtained by sampling a giventransportation mode over a given month or quarter shall be multiplied by

the total weight o mail or that transportation mode and month or quarter,the aim being to estimate the total number o items or that transportationmode and month or quarter.

3..2 The estimates o the total number o items per transportation mode andmonth or quarter shall be added together to calculate the estimated annualnumber o items.

3..3 For continuous sampling, designated operators may substitute day ormonth or quarter in the procedure under 3. and 3..2.

4 Each designated operator must notiy the corresponding designated oper-

ator o its sampling programme design decisions, including estimation approach, atleast two months in advance o the observation period. Nevertheless, the receivingdesignated operator shall not be required to notiy the dispatching designatedoperator in advance as to the observation days or mail receptacles that are chosento be sampled.

5 Where the sampling o items per kilogramme has not been perormed orthe results have not been made known within ve months ater the end o theourth quarter, the other designated operator shall have the right to submit its ownsampling results or the missing data. The statistical sampling and estimation shall

conorm to the principles set orth in article RL 220, except that a target precisiono ± 7.5%, instead o ± 5%, shall apply. I no data are available, the lower o the




I.33

last agreed average number o items per kilogramme or the average number oitems per kilogramme agreed or target member country fows shall be used.

Commentary

221.1 In resolution CEP 6/2003, the POC stipulated that i one or both countries do not insist on samplingto know the exact number o items per kilogramme in one or both directions in industrialized countryexchanges:– the recommended threshold to avoid sampling costs between industrialized countries shall be 50 t;– the average number o items per kilogramme between industrialized countries to apply to mail fows

below this threshold shall be 4.84, unless another number is chosen by common agreement betweenthe two countries;

– DOs that currently sample and wish to cease sampling on one or more o their particular fows mustnotiy the corresponding DO(s) at least two months in advance o the year in question in accordancewith arts RL 222 and 223 o the Letter Post Regulations.

Resolution POC 6/2003:– determined that the recommended threshold to avoid sampling costs between industrialized countries

shall be 50 tonnes;– that IC countries which receive the cap rate should consider a threshold o 30 tonnes according to

the analysis conducted;

– the average IPK number should be 4.84 unless another number is agreed upon by both countries.Resolution CEP 7/2007:– decided that or 2008 and 2009 there would be no change in the recommended threshold or

sampling;– that target system countries which receive the cap rate should continue to apply a threshold o

30 tonnes;– the average IPK number should be 3.84 or 2008 and 2009 unless another number is agreed upon

by both countries.In the IB’s view, as a specic IPK has not yet been set or new target system DOs, it would be appropriateto use the average IPK o 4.64 or mail fows rom, to and between the new target system DOs in the200–203 cycle, unless another value is agreed between the DOs concerned.

Prot Article RL XVIStatistical counts or exchanges o mail between designated operators o countriesin the target system

Notwithstanding article RL 22.2, Canada is authorized to apply a minimumo 24 days o observation per year o sampling.

Article RL 222

Alternative approach or statistical counts or exchanges o mail between desig-nated operators o countries in the target system

For those exchanges between designated operators o countries in the targetsystem where letter trays and/or fat tubs are exchanged, designated operatorsmay take steps to develop estimates o items based upon receptacle type. Thestatistical count shall conorm to the principles set orth in article RL 220. Obser-vation days shall be spread as uniormly as possible over the working days o theweek (only working days or the oce o exchange concerned shall be taken intoconsideration) and shall refect modes o transportation used or the entire mail

fow. The statistical count shall consist o at least 48 days o observation per year osampling with our days per month. Within an observation day, designated opera-

Letter Post – Conv Art 29; RL 22; Prot Art RL XVI; RL 222



I.34

tors may employ subsampling, i it is not easible to conduct a complete count oall the mail received during the day concerned.. As an alternative to sampling on a specied set o days, designated oper-

ators may instead employ continuous sampling, in which a systematicsample o receptacles is selected or testing throughout the observationperiod. The designated operators concerned shall agree on the statisticalorms to be used.

2 Estimation o the annual number o items2. The annual number o items shall be the weighted average o the numbers

o items computed separately or each receptacle type and transportationmode. It shall be computed as ollows:

2.. The average number o items per kilogramme obtained by sampling agiven receptacle type and transportation mode, shall be multiplied by thetotal weight o mail or that receptacle type and transportation mode, the

aim being to estimate the total number o items or that receptacle typeand transportation mode.2..2 The estimates o the total number o items per receptacle type and trans-

portation mode shall be added together to calculate the estimated annualnumber o items.

3 Designated operators shall indicate the weight o mail sent by receptacletype (e.g. weight in letter trays, weight in fat tubs, weight in bags, etc.) on dulymodied orms, and provide receptacle inormation by electronic data interchange(EDI), i possible.

4 Each designated operator must notiy the corresponding designated oper-ator o its sampling programme design decisions, including estimation approach, atleast two months in advance o the observation period. Nevertheless, the receivingdesignated operator shall not be required to notiy the dispatching designatedoperator in advance as to the observation days or mail receptacles that are chosento be sampled.

5 Where the sampling o items per kilogramme has not been perormed orthe results have not been made known within ve months ater the end o the

ourth quarter, the other designated operator shall have the right to submit its ownsampling results or the missing data. The statistical sampling and estimation shallconorm to the principles set orth in article RL 220, except that a target precisiono ± 7.5%, instead o ± 5%, shall apply. I no data are available, the lower o thelast agreed average number o items per kilogramme or the average number oitems per kilogramme agreed or target member country fows shall be used.

Article RL 223Special statistical count or the application o the revision mechanism

To apply the revision mechanism, in the absence o a special arrangement,such as a mutual agreement to use the UPU average number o items per kilo-




I.35

gramme in mail fows rom transitional to target member countries rom the latestUPU fow study, a statistical count shall be carried out on the basis o a samplingo the fow in question.. The sampling shall refect the composition o the mail, and shall conorm

to the principles set orth in article RL 220. The statistical count shallinclude at least 24 days o observation within the twelve-month period towhich it reers. On an observation day, designated operators may employsubsampling, i it is not easible to conduct a complete count o all the mailreceived during the day concerned.

.. As an alternative to sampling on a specied set o days, designated oper-ators may instead employ continuous sampling, in which a systematicsample o receptacles is selected or testing throughout the observationperiod. The designated operators concerned shall agree on the statisticalorms to be used.

.2 The observation days shall be spread as uniormly as possible over the

working days o the week (only working days or the oce o exchangeconcerned shall be taken into consideration) and the modes o transporta-tion over the entire mail fow. They shall be chosen on a yearly, quarterly ormonthly basis as shown below:

.2. yearly basis: at least 24 observation days in a twelve-month period; eachworking day o the week shall be observed at least once per quarter;

.2.2 quarterly basis: at least six observation days in the quarter; each workingday o the week shall be observed at least once, with the same procedurerepeated the three ollowing quarters;

.2.3 monthly basis: 24 observation days in one month or; ailing that, all the

working days or that month; the statistical count shall take place duringMay in odd years and October in even years.

2 Estimation o the average number o items per kilogramme2. In the case o sampling on a yearly or quarterly basis, the average annual

number o items per kilogramme shall be the weighted average o theaverage numbers o items per kilogramme computed separately or eachtransportation mode and month. It shall be computed as ollows:

2.. The average number o items per kilogramme, obtained by sampling agiven transportation mode over a given month, shall be multiplied by the

total weight o mail or that transportation mode and month, the aim beingto estimate the total number o items or that transportation mode andmonth.

2..2 The sum o the estimations o the total number o items or each trans-portation mode and month shall be divided by the total annual weight omail.

2..3 As an alternative, designated operators may substitute either day or quarteror month in the procedure under 2.. and 2..2.

2.2 In the case o sampling on a monthly basis, the average annual numbero items per kilogramme shall be the weighted average o the average

numbers o items per kilogramme computed separately or each transpor-tation mode. It shall be computed as ollows:




I.36

2.2. The average number o items per kilogramme, obtained by sampling agiven transportation mode, shall be multiplied by the total weight o mailor that transportation mode and month or quarter, the aim being to esti-mate the total number o items or that transportation mode and month orquarter.

2.2.2 The sum o the estimations o the monthly or quarterly total number oitems or each transportation mode shall be divided by the annual totalweight o mail.

3 The designated operator requesting application o the revision mechanismshall choose the statistical system to be applied, including the estimation approachand shall notiy the corresponding designated operator thereo so that the lattercan take any necessary control measures. Alternatively, the designated operatorrequesting application o the revision mechanism may agree with the correspondingdesignated operator to apply the UPU average number o items per kilogramme

in mail fows rom transitional to target countries rom the latest UPU fow study.4 The designated operator requesting application o the revision mechanismshall not be required to provide notication in advance o the observation days thatit has chosen.




I.37

D. Preparation,transmissionandacceptanceofstatements,billsandaccounts relatingtotransitchargesandterminaldues

Article RL 224Preparation, transmission and acceptance o CN 53 and CN 54 bills or exchangeso mail between designated operators o countries in the target system

Preparation, transmission and acceptance o CN 53 and CN 54 bills. For statistical counts or exchanges o mail between designated opera-

tors o countries in the target system in accordance with articles RL 22and 222, the oce o exchange o the receiving designated operator shallenter, or each receptacle that is sampled, the receptacle type, the numberand weight o items that it contains, the related number o items per kilo-gramme (IPK), and the receptacle barcode on a CN 53 bill. Separate CN 53

bills shall be prepared or each transportation mode (air, S.A.L., surace)and receptacle type..2 From the CN 53 bills, the receiving designated operator shall prepare a

CN 54 recapitulative statement that summarizes the CN 53 bills by recep-tacle type, transportation mode (air, S.A.L., surace) and month or acalendar quarter.

.3 The CN 54 recapitulative statement, accompanied by the CN 53 orms,shall be sent to the other designated operator concerned each quarter notlater than ve months ater receipt o the last mail included in the statis-tics. In addition to hard copies, these CN 53 and CN 54 statements shall

be provided, whenever possible, in standardized electronic ormat, andpreerably in a commonly used spreadsheet ormat..4 I the dispatching designated operator received the CN 53 and CN 54 in

hardcopy, and has made no comment within three months o the trans-mission o the CN 54 recapitulative statement, the latter shall be regardedas ully accepted.

.5 I the dispatching designated operator received the CN 53 and CN 54in the standardized electronic ormat, and has made no comment withintwo months o the transmission o the CN 54 recapitulative statement, thelatter shall be regarded as ully accepted.

2 Preparation, transmission and acceptance o CN 54bis recapitulativestatements

2. From the accepted CN 54 and CN 56 recapitulative statements, thereceiving designated operator shall prepare a CN 54bis annual statementconsolidating the data concerning the mails sampled by transportationmode and quarter and on which is calculated the annual number o itemsper kilogramme or the year in question.

2.2 The CN 54bis annual statement shall be sent to the other designatedoperator concerned not later than one month ater the acceptance o the

CN 54 and CN 56 recapitulative statements concerning the ourth quarter.In addition to hard copies, the CN 54bis shall be provided, wheneverpossible, in standardized electronic ormat.




I.38

2.3 I the dispatching designated operator received the CN 54bis, and hasmade no comment within one month o the transmission o the CN 54bisannual statement, the latter shall be regarded as ully accepted.

3 In cases where the dispatching designated operator has carried out controlstatistics, the receiving country’s data shall be regarded as valid i they dier by0% or less rom those o the other designated operator.3. I there is a dierence o more than 0%, the designated operators

concerned shall agree on the values to be used or settling terminal duesby taking into account the precision o the statistical systems used byeach designated operator.

4 I the two parties cannot agree about application o this article, the desig-nated operator may resort to the arbitration procedure in article 32 o the GeneralRegulations.

Commentary 224.2.1 For the model o orm CN 55, see art RL 226.224.2.2 For the model o orm CN 56, see art RL 226.




I.39


Dispatching designated operator STATEMENT BY MAIL

Number of items and weight of receptaclesDate

Date of sampling

Mail received



Information on mail

Total number of receptaclesin mail Total weight of mail

gkg

Observations


By airmail

By S.A.L.

By surfaceNon-priority

Priority

Mail dispatched

Dispatching office Mail No.

1

2

3

4

5

6

7

8

9

10

11

12

13

14

Total

Office of exchange preparing the formSignature

CN 53

Total number of receptaclessampled during day of sampling

Total weight of receptaclessampled during day of sampling

gkg

Number of items Gross weight

kg g

kg g

Total number of receptaclesreceived2 or dispatched2 duringday of sampling

Total weight of receptaclesreceived2 or dispatched2 duringday of sampling

1 BG = bags CN = container PU = letter tray GU = flat tubs 2 Cross out where not applicable

S e r i a l N

o .

Contents of receptaclesRecep-

tacletype1

Observations UPU standard S1 barcodeIPK




I.40

L e t t e r P o s t , 2 4 t h C o n g r e s s 2 0 0 8 , a r t R L 2 2 4 . 1 . 2 – S i z e 2 9 7 x 2 1 0 m m

R E C A P I T U L A T I V E S T A T E

M E N T O F I T E M S

D a t e

D i s p a t c h i n g d e s i g n a t e d o p e r a t o r

M a i l r e c e i v e d

M a i l d i s p a t c h e d

R e c o r d i n g p e r i o d

D e

s i g n a t e d o p e r a t o r o f d e s t i n a t i o n

M o n t h

O b

s e r v a t i o n s

P r i o r i t y / A i r

P r i o r i t y / s u r f a c e

S . A . L .

W e i g h t

s a m p l e d

N u m b e r

o f i t e m s

s a m p l e d

C N 5 4

R e v i s i o n m e c h a n i s m

E x c h a n g e b e t w e e n c o u n t r i e s i n t h e t a r g e t s y s t e m

A v e r a g e

n u m b e r

o f i t e m s

p e r k g ( I P K )

A v e r a g e

n u m b e r

o f i t e m s

p e r k g ( I P K )

A v e r a g e

n u m b e r

o f i t e m s

p e r k g ( I P K )

A .

M o n t h l y e s t i m a t i o n 1

Q u a r t e r

Y e a r

W e i g h t

s a m p l e d

W e i g h t

s a m p l e d

N u m b e r

o f i t e m s

s a m p l e d

N u m b e r

o f i t e m s

s a m p l e d

N o n - p r i o r i t y / s u r f a c e

A v e r a g e

n u m b e r

o f i t e m s

p e r k g ( I P K )

N u m b e r

o f i t e m s

s a m p

l e d

W e i g h t

s a m p l e d

Q u

a r t e r

O b

s e r v a t i o n s



S . A . L .

W e i g h t

s a m p l e d

N u m b e r

o f i t e m s

s a m p l e d

A v e r a g e

n u m b e r

o f i t e m s

p e r k g ( I P K )

A v e r a g e

n u m b e r

o f i t e m s

p e r k g ( I P K )

A v e r a g e

n u m b e r

o f i t e m s

p e r k g ( I P K )

B .

Q u a r t e r l y e s t i m a t i o n 1

W e i g h t

s a m p l e d

W e i g h t

s a m p l e d

N u m b e r

o f i t e m s

s a m p l e d

N u m b e r

o f i t e m s

s a m p l e d


A v e r a g e

n u m b e r

o f i t e m s

p e r k g ( I P K )

N u m b e r

o f i t e m s

s a m p

l e d

W e i g h t

s a m p l e d

1 T h e d e s i g n a t e d o p e r a t o r m u s t c h o o s e t h e e s t i m a t i o n m e t h o d t o b e u s e d ( m o n t h l y o r q u a r t e r l y )

D e

s i g n a t e d o p e r a t o r p r e p a r i n g t h e s t a t e m e n t

P l a

c e a n d s i g n a t u r e

S e e n a n d a c c e p t e d b y t h e d e s i g n a t e d o p e r a t o r

P l a c e , d a t e a n d s i g n a t u r e




I.4

L e t t e r P o s t , 2 4 t h C o n g r e s s 2 0 0 8 , a r t R L 2 2 4 . 2 . 1 – S

i z e 2 9 7 x 2 1 0 m m

A N N U A L R E C A P I T U L A

T I V E S T A T E M E N T

D a t e


M a i l r e c e i v e d

M a i l d i s p a t c h e d

R e c o r d i n g p e r i o d

D e s i g n a t e d o p e r a t o r o f d e s t i n a t i o n

M o n t h

G r a n d t o t a l



S . A . L .

A c t u a l

w e i g h t 2

A v e r a g e

n u m b e r

o f i t e m s

p e r k g

( I P K ) 3

C N 5 4 b i s

R e v i s i o n m e c h a n i s m

E x c h a n g e b e t w e e n c o u n

t r i e s i n t h e t a r g e t s y s t e m

N u m b e r

o f i t e m s

( I P K ) x

a c t u a l

w e i g h t

N u m b e r

o f i t e m s

( I P K ) x

a c t u a l

w e i g h t

N u m b e r

o f i t e m s

( I P K ) x

a c t u a l

w e i g h t

A .

E s t i m a t e d m o n t h l y n u m b e r o

f i t e m s 1

A c t u a l

w e i g h t 2

A c t u a l

w e i g h t 2

A v e r a g

e

n u m b e

r

o f i t e m

s

p e r k g

( I P K ) 3

A v e r a

g e

n u m b

e r

o f i t e m s

p e r k g

( I P K ) 3


N u m b e r

o f i t e m s

( I P K ) x

a c t u a l

w e i g h t

A v e r a g e

n u m

b e r

o f i t e m s

p e r k g

( I P K

) 3

A c t u a l

w e i g h t 2

a

g

f

e

d

c

b

h

1 T

h e d e s i g n a t e d o p e r a t o r m u s t c h o o s e t h e e s t i m a t i o n m e t h o d t o b e u s e d ( m o n t h l y o r q u a r t e r l y )

2 T o b e t a k e n f r o m a c c e p t e d C N

5 5 o r C N 5 6 f o r m s , a s t h e c a s e m a y b e

3 T o b e t a k e n f r o m C

N

5 4 f o r m s




I.42

i

Q u a r t e r



S . A . L .

A c t u a l

w e i g h t 2

A v e r a g e

n u m b e r

o f i t e m s

p e r k g

( I P K ) 3

N u m

b e r

o f i t e m s

( I P K

) x

a c t u

a l

w e i g h t

N u m b e r

o f i t e m s

( I P K ) x

a c t u a l

w e i g h t

N u m b e r

o f i t e m s

( I P K ) x

a c t u a l

w e i g h t

B .

E s t i m

a t e d q u a r t e r l y n u m b e r o f i t e m s 1

A c t u a l

w e i g h t 2

A c t u a l

w e i g h t 2

A v e r a g e

n u m b e r

o f i t e m s

p e r k g

( I P K ) 3

A v e r a g e

n u m b e r

o f i t e m s

p e r k g

( I P K ) 3


N u m b e r

o f i t e m s

( I P K ) x

a c t u a l

w e i g h t

A v e r a g e

n u m b

e r

o f i t e m

s

p e r k g

( I P K ) 3

A c t u a l

w e i g h t 2

a

g

f

e

d

c

b

h

G r a n d t o

t a l

1 T

h e d e s i g n a t e d o p e r a t o r m u s t c h o o s e t h e e s t i m a t i o n m e t h o d t o b e u s e d ( m o n t h l y o r q u a r t e r l y )

2 T

o b e t a k e

n f r o m a

c c e p t e d C N 5 5 o r C N 5 6 f o r m s , a s t h e c a s e m

a y b e

3 T

o b e t a k e

n f r o m C

N 5 4 f o r m s

4 T

o b e i n d i c

a t e d o n l y i f r e v i s i o n m e c h a n i s m i s

a p p l i e d

P r i o r i t y / N o n - p r i o r i t y –

A i r / S . A . L . / S u r f a c e

O b s e r v a t i o n s

k g

T o t a l w e i g h t ( a + c + e + g )

T o t a l n u m b e r o f i t e m s ( b + d + f + h )

A n n u a l

r e s u l t s

S D R / k g

A v e r a g e n u m b e r o f i t e m s p e r k g

T e r m i n a l d u e s r a t e 4

D e s i g n a t e d o p e r a t o r p r e p a r i n g t h e s t a t e m e n t

P l a c e a n d

s i g n a t u r e

S e e n a n d a c c e p t e d b y t h e

d e s i g n a t e d o p e r a t o r

P l a c e ,

d a t e a n d s i g n a t u r e




I.43

Article RL 225Preparation, transmission and acceptance o CN 53 and CN 54 bills or the revi-sion mechanism

Preparation, transmission and acceptance o CN 53 and CN 54 bills. During the observation days, the oce o exchange o the designated

operator requesting application o the revision mechanism shall enter, oreach mail sampled, the number and weight o the items on a CN 53 bill.

.2 From the CN 53 bills, the designated operator that requested the specialstatistical count shall prepare a CN 54 recapitulative statement consoli-dating the data concerning the mails sampled by transportation mode andmonth or a calendar quarter.

.3 The CN 54 recapitulative statement, accompanied by the CN 53 orms,shall be sent to the other designated operator concerned ater each quarterand/or at the end o the sampling period not later than one month ater

the dispatch or receipt o the last mail included in the statistics. In additionto hard copies these CN 53 and CN 54 bills shall be provided, wheneverpossible, in standardized electronic ormat.

.4 I the other designated operator concerned received the CN 53 and CN 54in hardcopy, and has made no comment within three months o the dateo transmission o the CN 54 recapitulative statement, the latter shall beregarded as ully accepted.

.5 I the other designated operator concerned received the CN 53 and CN 54in the standardized electronic ormat, and has made no comment withintwo months o the transmission o the CN 54 recapitulative statement, the

latter shall be regarded as ully accepted.2 Preparation, transmission and acceptance o CN 54bis recapitulative

statements2. From the accepted CN 54 and CN 56 recapitulative statements, the desig-

nated operator that requested the special statistical count shall prepare aCN 54bis annual statement consolidating the data concerning the mailssampled by transportation mode and quarter.

2.2 From the CN 54bis annual statement, the designated operator thatrequested the statistical count shall calculate the average number o items

per kilogramme and, in case o application o the revision mechanism, thenew rate o terminal dues by application o the ormula set orth in articleRL 27.6.

2.3 The CN 54bis recapitulative annual statement shall be sent to the otherdesignated operator concerned not later than one month ater the accept-ance o the CN 54 and CN 56 recapitulative statements concerning theourth quarter. In addition to hard copies, the CN 54bis shall be provided,whenever possible, in standardized electronic ormat.

2.4 I the other designated operator concerned received the CN 54bis, and hasmade no comment within one month o the transmission o the CN 54bis

annual statement, the latter shall be regarded as ully accepted.




I.44

3 In cases where the other designated operator concerned has carried outa control statistical count, the data established by the designated operator thatrequested application o the revision mechanism shall be regarded as valid i theydo not dier by more than 0% rom those established by the other designatedoperator.3. I there is a dierence o more than 0%, the designated operators

concerned shall agree on the values to be used or settling the terminaldues, taking into account the precision o the statistical systems used byeach designated operator.

4 In the event o disagreement between the two parties about the applicationo the revision mechanism, the designated operators may resort to the arbitrationprocedure provided or in article 32 o the General Regulations.

Article RL 226Preparation o CN 55 and CN 56 statements o mails

Ater receipt o the last mail o every month, the oce o exchange o desti-nation shall prepare, by type o mail and by dispatching oce o exchange, romthe particulars on the CN 3 letter bills, a CN 55 statement o mails. In cases wheredesignated operators have bilaterally agreed to record the number o receptaclesand weight by ormat on the CN 3 letter bill, the CN 55 orm shall indicate theweight o the mails by ormat. A CN 55 statement shall also be prepared, by typeo transit mail and by oce o posting and oce o destination, in accordance with

the particulars contained in the CN 37 and CN 4 delivery bills. It shall then sendthese statements to its central administration.

2 For each designated operator o the country o origin o the mails, thedesignated operator o the country o destination and the designated operator otransit shall prepare quarterly, rom the particulars on the CN 55 statements, bytype o mail, by oce o origin, by oce o destination and, where appropriate, byorwarding route, a CN 56 recapitulative statement o mails. The CN 55 and CN 56orms shall list the ull six-character International Mail Processing Centre (IMPC)codes o the oces o origin and destination.

3 The CN 55 statements shall be sent to the designated operator o the countryo origin in support o the CN 56 recapitulative statements. Ater their accept-ance, that designated operator shall return a copy to the designated operator thatprepared the statement.

Commentary

226.2 The CN 56 summary statement o mails may be prepared or each route i the DO o origin o themails has mentioned the route or routes on the CN 3 letter bill in the “Transit designated operator(s)” boxand i the CN 55 orms have also been prepared or each route.




I.45

D e s i g n a t e d o p e r a t o r o f d e s t i n a t i o n

O f fi c e o f e x c h a n g e o f d e s t i n a t i o n

T r a n s i t d e s i g n a t e d o p e r a t o r ( s )

D i s p a t c h i n g o f fi c e o f e x c h a n g e

D i s

p a t c h i n g d e s i g n a t e d o p e r a t o r

g

k g

g

k g

g

k g

g

k g

g

k g

C

S u

m m a r y o f C N 3 1 a n d / o r C N 3 2 l e t t e r b i l l s

C N 5 5

S T A T E M E N T O F M A I L S

D e

s i g n a t e d o p e r a t o r p r e p a r i n g t h e f o r m

D a t e

P r i o r i t y

N o n - p r i o r i t y

B y a i r m a i l

B y S . A . L .

B y s u r f a c e

Y e a r

M o n t h

D a

t e

o f

d i s p a t c h

M a i l N o .

W e i g h t –

M a i l s u b j e c t

t o t e r m i n a l

d u e s

M b a g s

W e i g h t

o f b a g s

u p t o 5 k g

N u m b e r

o f b a g s

u p t o 5 k g

W e i g h t

o f b a g s

o v e r 5 k g

B u l k m a i l

W e i g h t

N u m b e r

o f i t e m s

W e i g h t

o f m a i l s

o f e m p t y


N u m b e r

o f r e g i s t e r e d

i t e m s

N u m b e r

o f i n s u r e d

i t e m s

W e i g h t

o f m a i l s

i n t r a n s i t 1

O b s e r -

v a t i o n s

1

2

3

7

8

9

1 0

1 1

1 2

1 3

1 5

g

k g

5

6

W

e i g h t o f M b a g s

A

D

E

F

G

H

I

J

K

W e i g h t s u b j e c t t o t e r m i n a l d u e s

B a g s u p

t o 5 k g

A c t u a l w e i g h t

k g

O = C + E

B a g s o v e r 5 k g

T o t a l

k g

k g

k g

L = D x 5

M = E

N = L + M

O f fi c e o f d e s t i n a t i o n

P l a

c e a n d s i g n a t u r e

1 S u m o f c o l u m n s 3 + 4 + 5 + 7 + 8

T o t a l s

L e t t e r P o s t , 2 4 t h C o n g r e s s 2 0 0 8 , a r t R L 2 2 6 . 1 – S i z e 2 9 7 x 2 1 0 m m

F

o r w a r d i n g

r o u t e u s e d

f o r t r a n s i t

1 4

g

k g W

e i g h t –

M a i l e

x e m p t

f r o m t e r m i n a l

d u e s

4

B




I.46

Y e a r

F i r s t q u a r t e

r

S u m m a r y o f C N 5 5 s t a t e m e n t s

T r a n s i t d e s i g n a t e d o p e r a t o r ( s )

D e s i g n a

t e d o p e r a t o r o f d e s t i n a t i o n

C N 5 6

R E C A P I T U L A T I V E S T

A T E M E N T O F M A I L S

D e s i g n a t e d o p e r a t o r p r e p a r i n g t h e f o r m

D a t e

P r i o

r i t y

N o n

- p r i o r i t y

B y a i r m a i l

B y S . A . L .

B y s u r f a c e


O f fi c e

o f o r i g i n

O f fi c e

o f d e s t i n a t i o n

M a i l –

W e i g h t s u

b j e c t

t o t e r m i n a l

d u e s

M b a g s

W e i g h t

s u b j e c t t o

t e r m i n a l d u e s

A c t u a l w e i g h t

g

B u l k m a

i l

W e i g h t

N u m b e r

o f i t e m s

W e i g h t

o f m a i l s

o f e m p t y


N u m b

e r

o f r e g i s t e r e d

i t e m s

N u m b e r

o f i n s u r e d

i t e m s

W e i g h t

o f m a i l s

i n t r a n s i t

O b s e r v a t i o n s

1

2

3

6

7

8

9

1 0

1 1

1 3

k g

g

k g

g

k g

g

k g

4

5

g

k g

D e s i g n a t e d o p e r a t o r o f d e s t i n a t i o n o r o f t r a n s i t

P l a c e a n d s i g n a t u r e

F i r s t

m o n t h

S e c o n d q u

a r t e r

S e c o n d m o n t h

g

k g S

e e n a n d a c c e p t e d b y d e s i g n a t e d o p e r a t o r o f o r i g i n

P l a c e , d a t e a n d s i g n a t u r e

T o t a l t o b e e n t e r e d o n C N 5 4 b i s ,

a c t u a l w e i g h t f o r m o n t h 2

L e t t e r P o s t , 2 4 t h C o n g r e s s 2 0 0 8 , a r t R L 2 2 6 . 1 – S i z e

2 9 7 x 2 1 0 m m

M o n t h w

i t h i n q u a r t e r 1

T h i r d q u a r t e r

F o u r t h q u a r t e r

1 I n d i c a t e m o n t h w i t h i n t h e q u a r t e r a n d t o t a l m

o n t h l y w e i g h t a c r o s s a l l o f fi c e s o f e x c h a n g e o n l y i f m

o n t h l y e s t i m a t e s ( n o t q u a r t e r l y ) f o r t h e a v e r a g e n u m

b e r o f i t e m s p e r k g ( i p k ) a p p l y .

2 I

f m o n t h l y e s t i m a t e s o f i p k d o n o t a p p l y , e n t e

r t o t a l w e i g h t o n t h e l a s t r o w r e g a r d i n g t h e C N 6 1 t o t a l .

3 E n t e r q u a r t e r l y t o t a l i f t h i r d m o n t h .

T h i r d m o n t h

T o t a l t o b e e n t e r e d o n C N

6 1

d e t a i l e d a c c o u n t a n d , w h e r e

a p p r o p r i a t e , o n C N

6 2 d e t a i l e d

a c c o u n t 3

F o r w

a r d i n g

r o u t e u s e d

f o r t r a n s i t

1 2




I.47

Article RL 227Transmission and acceptance o CN 55 and CN 56 statements o mails

The CN 56 recapitulative statement shall be sent in duplicate to the desig-nated operators o origin o the mails within ve months at the latest ater the endo the quarter to which it relates.

2 Ater accepting it, the designated operator o origin o the mails shall returnone copy to the designated operator which prepared it. I the designated operatorconcerned has not received any notice o amendment within three months othe date o dispatch, it shall regard it as ully accepted. I verication reveals anydiscrepancies, the corrected CN 55 statement shall be attached in support o theduly amended and accepted CN 56 recapitulative statement. I the designatedoperator o destination o the mails disputes the amendments made to the CN 55statement, the designated operator o origin shall conrm the actual data by sending

photocopies o the CN 3 orms drawn up by the oce o origin upon dispatch othe disputed mails.

3 Designated operators may agree that the CN 55 and CN 56 statementsshall be prepared by the designated operator o origin o the mails. In this case, theacceptance procedure provided or under and 2 shall be adapted accordingly.

Commentary

227.3 Under this provision, DOs which have concluded reciprocal agreements can expedite settlemento accounts relating to transit charges and terminal dues.

Article RL 228 Accounting or bulk mail

When the designated operator o origin has opted to send bulk mails inaccordance with article RL 28.5, the CN 55 statements prepared by the oce oexchange o destination shall also include bulk mail, on the basis o the data onthe CN 32 letter bills.. The data regarding bulk mail shall be used or the quarterly preparation o

the CN 56 recapitulative statements.

.2 In cases where the data concerning bulk mail on the CN 55 statementsdier, the designated operator o origin shall transmit photocopies o theCN 32 letter bills regarding the disputed mails.

2 When the designated operator o destination has applied the specicpayment or bulk mail in accordance with article RL 28., the procedures under. and .2 shall apply.2. When the CN 56 recapitulative statements are prepared, the designated

operator o destination shall prepare a CN 57 account rom the CN 32letter bills transmitted to the designated operator o origin o the mails in

accordance with article RL 93.6..3. The designated operator o originmay reuse to check and accept any CN 57 account which has not beenpresented within six months ater the quarter concerned.




I.48

2.2 The CN 57 account shall be accepted and settled by the designated oper-ator o origin within six weeks ater it is prepared.

2.3 The CN 57 accounts settled by the designated operator o origin o themails shall be the subject o a CN 58 recapitulative statement. The amounton the CN 58 statement shall be deducted rom the CN 6 detailedaccount. A copy o the CN 58 orm shall be attached to the CN 6 detailedaccount.

3 Designated operators may agree bilaterally to alternative orms andaccounting procedures or bulk items.

Commentary

228.2.3 For the model o the CN 6 orm, see art RL 230.

Prot Article RL XVII

Accounting or bulk mail

Notwithstanding article RL 228.2.2, accounts submitted to the designatedoperators o Australia, Canada and the United States o America shall not be consid-ered accepted, nor shall payment be due, until six weeks ater those accounts arereceived, unless the accounts are received within seven days o the date they areprepared by the creditor designated operator.

Letter Post – Conv Art 29; RL 228; Prot Art RL XVII



I.49

L e

t t e r

P o s

t , 2 4 t h C o n g r e s s

2 0 0 8

, a r t

R L 2 2 8

. 2 . 1

– S i z e

2 1 0 x

1 4 8 m m

C N 5 7

A C C O U N T

B u l k m a i l r e c e i v e d

D a

t e

D e s

i g n a

t e d

o p e r a

t o r o

f d e s

t i n a

t i o n

D i s p a

t c h i n g

d e s

i g n a

t e d o p e r a

t o r

O f fi c e o

f d e

s t i n a

t i o n

D i s p a

t c h i n g

o f fi c e

M a

i l N o .

N o t e s

P l e a s e s

e t t l e t h i s a m o u n

t w

i t h i n s

i x w e

e k s o

f t h e

d a

t e o

f t h i s a c c o u n

t

S e n

d e r

N a m e a n

d a

d d r e s s

A u

t h o r i z a

t i o n n u m

b e r

O b s e r v a

t i o n s

I n f o r m a t

i o n a

b o u

t

b u

l k m a

i l

D a

t e o

f r e c e

i p t

N u m

b e r

o f i t e m s

G r o s s w e

i g h t

A m o u n

t d u e

O b s e r v a

t i o n s

S e e n a n

d a c c e p

t e d b y

d i s p a

t c h i n g

d e s

i g n a

t e d o p e r a

t o r

P l a c e ,

d a

t e a n

d s

i g n a

t u r e

D e s

i g n a t e

d o p e r a

t o r o

f d e s

t i n a

t i o n

S i g n a

t u r e

T r a n s

i t d e s

i g n a t e

d o p e r a

t o r ( s

)

F l i g h t N o . / T

r a i n N

o . / N

a m e o

f s

h i p

g

k g




I.50


RECAPITULATIVE STATEMENTTerminal dues accountsfor bulk mail

CN 58

Date



Summary of CN 57 accounts

Date of CN 57 accounts Dispatching office Receiving office Amounts paid

SDR

Total

Designated operator of destinationPlace, date and signature

Seen and accepted by the dispatching designated operatorPlace, date and signature




I.5

Article RL 229 Accounting or mail intended or direct access to the domestic system

The costs concerning mail intended or direct access to the domestic systemshall be billed by the designated operator o destination by means o mutuallyagreed accounting orms.

2 The accounts shall be settled by the designated operator o origin withinthe period set by the designated operator o destination o the mail. This periodshall not be less avourable than that set by the designated operator in question orits domestic customers. The designated operator o destination shall also choosethe currency o payment in accordance with the provisions o article RL 250..

3 In cases where the data concerning mail intended or direct access to thedomestic system entered on the accounting statements dier, the designated

operator o origin shall transmit photocopies o the accounting orms that hadaccompanied the disputed mails.

Article RL 230Preparation, transmission and approval o transit charges and terminal duesaccounts

The creditor designated operator shall be responsible or preparing theaccounts and orwarding them to the debtor designated operator. However, the

orwarding o accounts shall be required even when the balance is less than theminimum provided or this purpose in article RL 232.7 and 8.

2 The detailed accounts shall be prepared as ollows:2. Transit charges. On a CN 62 orm, on the basis o the total weight o the

categories o mail as appears rom the CN 56 recapitulative statements.2.2 Terminal dues. On a CN 6 orm, on the basis o the dierence between the

amounts to be brought to account based on the weights o mail receivedand dispatched or each category o mail as appear rom the CN 56 reca-pitulative statements and the CN 9 accounts.

3 The CN 62 and CN 6 detailed accounts shall be sent in duplicate to thedebtor designated operator as soon as possible ater the end o the year to whichthey reer.

4 The debtor designated operator shall not be obliged to accept detailedaccounts that are not sent to it within 2 months o the end o the year con-cerned.

5 I the designated operator sending the detailed account receives no notice

o amendment within three months o the date o dispatch the account shall beregarded as ully accepted. The orms shall be transmitted electronically or, i thismeans is not available, sent as registered items. I the date on the letter accom-




I.52

panying the orms diers rom the date o receipt by more than two weeks, thereceiving country shall have the right to inorm the dispatching designated operatorthat the period o three months mentioned above commences only ater the dateo receipt.

6 As an exceptional measure, supplementary detailed accounts may besent to the debtor designated operator only i they complement accounts alreadysubmitted or the year in question. The conditions in 4 and 5 shall apply to them.

7 Designated operators may agree to settle terminal dues accounts orsurace mails and or airmails separately. In this case, the designated operatorsconcerned shall determine the procedures or preparing, accepting and settlingsuch accounts.




I.53

CN 61

Year of account


Date

DETAILED ACCOUNTTerminal dues

A Mail flow with countries in the transitional system

1 Mail received/dispatched (data from CN 56 and CN 19 forms – give weights in kg only)

Weight Priority/Non-priority – LC/AO Weight of M bags Bulk mail

Q u a r t e r

Priority –Weight

kgkgkg

Mailreceived

Non-priority –

kg

Total

kg kg

Total

kg

Maildis-patched

Total

Annual total

Annual total

Total

IBRS items(to be deducted)

Mail received(by category)

Total amount(SDR )

Mail dispatched(by category)

SDR (art. 29.4)

Weight of mail subject to

2 Terminal dues

x rate

Totals (SDR)

Total amount(SDR)

kg kg

SDR

D A

H = A + B + C + D + E + F + G

SDR (art. 29.4) SDR

x rate

Totals (SDR)

E G

I

revision mechanism1

0.793

SDR (art. 29.3)

B

kg kg

Weightof M bags

Bulk mail

Number of items

SDR

0.793SDR (art. 29.3)

F

P = I + J + K + L + M + N + O


C

Numberof items

Numberof register-ed items

Weight

Numberof registereditems

SDR SDR (art. 27.8) SDR (art. 27.8)

J K L M N O

SDR SDR SDR (art. 27.8) SDR (art. 27.8)


world average rate

Numberof insureditems

kg kg kg kg kg kg kg

kg kg kg kg

Surface S.A.L.

Non-priority –

Surface S.A.L.

kg kg

kg kg


1st

2nd

3rd

4th


1st

2nd

3rd

4th


By airmail By airmail

Priority –




I.54

C Summary

Terminal dues for mail dispatched

To be received

Total amount (SDR) Difference (SDR)

V = H – U or F – U

X = P – W or L – W

Y = V – X 1 To be taken from CN 58 forms



W

UH (section A) or F (section B)

P (section A) or L (section B)

CN 57 accounts settled(SDR)1

B Mail flow between countries in the target system

1 Mail received/dispatched (data from CN 56 and CN 54bis forms – give weights in kg only)

Annual total

Mail received(by category)

Total amount (SDR)

kg

2 Terminal dues (IBRS mail data from CN 19 forms)

x rate

Totals (SDR)

Total amount (SDR)

F = A + B + C + D + E

x rate

Totals (SDR)

G I

0.793B C D

0.793H

L = G + H + I + J + K

E

Terminal dues for mail received

A

kg

SDRSDR

SDR SDR

J K

LC/AO Priority Non-priority Weightof M bags

Numberof registered items

Numberof insured itemsWeight IPK Number of items

Mail dispatched(by category)

Total


Total

SDR SDR (ar t. 27.8) SDR (art. 27.8)

SDR SDR (art. 27.8) SDR (art. 27.8)

kg kg

CN 61 (Back)

Weight Priority/Non-priority – LC/AO Weight of M bags

Q u a r t e r

Priority –

kgkg

1st

2nd

3rd

4th

Mailreceived

Non-priority –

kg

Total

kg kg

Total

kg

Annual total

Numberof registereditems

Surface S.A.L.

Non-priority –

Surface S.A.L.

kg kg

Maildis-patched

kg kg kgkg kg kgkg kg

1st

2nd

3rd

4th



By airmail

Priority –

By airmail




I.55

CN 62DETAILED ACCOUNTTransit charges – Surface mailDate Year of account



Summary of CN 56 statements

Designated operatorof destination of mails

Quarterly weight of mailsor empty bag mails

Forwarding routeLand and/or sea transitcharges per kg1 Amount in SDR

1 2 3 4SDRkg

1st

2nd

3rd

4th

1st

2nd

3rd

4th

1st

2nd

3rd

4th

Annual total

Annual total

Total

+ amount from overleaf

Total amount receivable



Annual total

Increase of 10% on the total amountfor transit à découvert and missent items


5 = 2*4SDR


Surface mail Closed mail

Missent items

A découvertEmpty bags

1 Art. 205 – Closed mails; art. 208 – Mail à découvert;

art. 211 – Empty bags




I.56

To be entered overleaf

CN 62 (Back)Summary of CN 56 statements

Designated operatorof destination of mails

1 2 3 4

SDRkg

1st

2nd

3rd

4th

1st

2nd

3rd

4th

Annual total

5 = 2*4

SDRkg

1st

2nd

3rd

4th

Annual total

1st

2nd

3rd

4th

Annual total

1st

2nd

3rd

4th

Annual total

Annual total

Quarterly weight of mailsor empty bag mails

Forwarding routeLand and/or sea transitcharges per kg1 Amount in SDR

1 Art. 205 – Closed mails; art. 208 – Mail à découvert;art. 211 – Empty bags




I.57

Article RL 23Special address or the transmission o orms concerning transit charges andterminal dues

Each designated operator shall notiy other designated operators, throughthe International Bureau, o the special address, which may also include an e-mailaddress, to which all the orms entering into consideration or the settlement otransit charges and terminal dues (CN 43, CN 54, CN 54bis, CN 56, CN 57, CN 58,CN 6, CN 62, CN 63 and CN 64) must be sent.

Commentary

231.1 This inormation is published in the Letter Post Compendium.

Article RL 232 Acceptance o transit charges and terminal dues accounts

When no provisional payment has been made, payments o transit chargesand terminal dues may only be made on the basis o the CN 6 and CN 62 detailedaccounts, on which the preerred type o payment shall be indicated.

2 I provisional payment has been made, as soon as the CN 6 and CN 62detailed accounts between the designated operators are accepted or regarded asully accepted, the creditor designated operator shall prepare separate CN 63 andCN 64 statements in duplicate or transit charges and or terminal dues respec-tively.

3 I necessary, the CN 63 or CN 64 statements shall be sent in duplicate tothe designated operator concerned by the quickest route (surace or air). I, withinone month o the date o dispatch o these statements, the designated operatorwhich prepared them has received no objection rom the designated operatorconcerned, the statements shall be regarded as ully accepted.

4 Any amendments to CN 63 or CN 64 statements made by the debtor desig-nated operator must be accompanied by the supporting CN 6 or CN 62 detailedaccounts.

5 For fows between a designated operator contributing to the Quality oService Fund and designated operator beneting rom the Fund, the latter desig-nated operator shall send the organization responsible or billing the amounts duein respect o the Quality o Service Fund a copy o the CN 6 detailed accountsor, as appropriate, a copy o the CN 64 statements accepted or regarded as ullyaccepted. That organization shall not be obliged to accept CN 64 statements andCN 6 detailed accounts received more than six months ater their acceptance. Inthe event o ailure to comply with the deadline or transmitting CN 6 and CN 64documents:

5. a designated operator which has already received an instalment under thehead o QSF expedited billing shall be required to reimburse it, complete




I.58

with interest collected, to the contributing country in question through theorganization responsible or billing;

5.2 a designated operator which has not requested an instalment shall oreitthe right to the QSF unds with the contributing country concerned, or theyear in question.

6 In the case provided or under 3, the statements shall be endorsed “Aucuneobservation de l’opérateur désigné débiteur n’est parvenue dans le délai réglemen-taire” (No comment received rom debtor designated operator within the prescribedperiod).

7 The debtor designated operator shall be exempted rom payment o transitcharges when the annual balance does not exceed 63.35 SDR. This annual balanceo less than 63.35 SDR shall be included in the balance o the ollowing year bythe creditor designated operator.

8 The debtor designated operator shall be exempted rom payment o terminaldues when the annual balance does not exceed 326.70 SDR. This annual balanceo less than 326.70 SDR shall be included in the balance o the ollowing year bythe creditor designated operator.

9 Settlements may be made in accordance with the provisions o articlesRL 247 and RL 248.

Commentary

232.5 The POC has selected the IB to bill the amounts in respect o the QSF.




I.59

Carried forward from theCN 62 detailed account

STATEMENTTransit chargesDate


NotesStatement showing the balance of the CN 62 detailed account

Sums due

provisional final


Corresponding designated operatorDesignated operator preparing the statement

SDR SDR

Provisional paymentmade

Paying designated operator


Totals

Deduction

Balance Additional information




Carried forward from the CN 63 of the previous year




I.60

STATEMENT

Terminal duesDate


Notes

Statement showing the balance of the CN 61 detailed accounts

Sums due

provisional final


Corresponding designated operatorDesignated operator preparing the statement

Carried forward

from the CN 61detailed account

SDR SDR

Provisional paymentmade

Paying designated operator


Totals

Deduction

Balance




Amount subject to QSFpayments carried forwardfrom CN 61 (art. 30 of Convention and RL 234 of Letter Post Regulations)1

SDR


No observation was received from the debtor designated operator within the regulation period


Carried forward from the CN 64 of the previous year

1 Beneficiary designated operators in the transition system shall give the total amount relating to flows from contributing designated operatorsmentioned in boxes 2A + 2B or 2I + 2J, section A, of the CN 61 statements.Beneficiary designated operators in the target system shall give the total amount relating to flows from contributing designated operators mentionedin boxes 2A + 2B or 2G + 2H, section B, of the CN 61 statements.




I.6

Article RL 233Provisional payments o transit charges and terminal dues

Creditor designated operators may claim provisional payments in respecto transit charges and terminal dues. The provisional payments or one year shallbe calculated on the basis o the weights and statistical results (where applicable)o mail used or the nal settlements o the previous year. The debtor designatedoperator shall not be obligated to accept provisional payment accounts receivedater 30 June. Should the previous year’s account not yet be settled, the provisionalpayments shall be calculated on the basis o the duly accepted CN 56 recapitulativestatements or the last our quarters and the corresponding, duly accepted CN 54recapitulative statements o items (where applicable). The provisional paymentsin respect o a year shall be made no later than the end o July o that year. Theprovisional payments shall then be adjusted as soon as the nal accounts o theyear are accepted or regarded as ully accepted.

2 The CN 63 or CN 64 statements concerning the provisional payments laiddown in shall be sent by the creditor designated operator to the debtor desig-nated operator in the second calendar quarter o the year to which they relate.

3 I a creditor designated operator is in a “net debtor” position with relation toother accounts accepted between two designated operators, the debtor designatedoperator may oset outstanding accepted debts against the provisional payment. Ithe outstanding debt is greater than the requested provisional payment, the debtordesignated operator shall not be required to make the terminal dues provisional

payment or that year. The creditor designated operator may also request that thedebtor designated operator apply the provisional payment to outstanding debtsbetween the two designated operators.




I.62

Article 30Quality o Service Fund

1 Terminal dues payable by all countries and territories to the coun-tries classied by Congress as group 5 countries or terminal dues and theQuality o Service Fund (QSF), except or M bags, IBRS items and bulk mailitems, shall be increased by 20% o the rates given in article 29 or paymentinto the Quality o Service Fund (QSF) or improving the quality o service ingroup 5 countries. There shall be no such payment rom one group 5 country to another group 5 country.

2 Terminal dues, except or M bags, IBRS items and bulk mail items,payable by countries and territories classied by Congress as group 1 coun-tries to the countries classied by Congress as group 4 countries shall beincreased by 10% o the rates given in article 29, or payment into the QSFor improving the quality o service in group 4 countries.

3 As o 1 January 2012, terminal dues, except in respect o M bags, IBRSitems and bulk mail items, payable by countries and territories classied by Congress as group 2 countries to the countries classied by Congress asgroup 4 countries shall be increased by 10% o the rates given in article 29,or payment into the QSF or improving the quality o service in group 4 coun-tries.

4 Terminal dues, except in respect o M bags, IBRS items and bulk mail

items, payable by countries and territories classied by Congress as group1 countries which were in the target system prior to 2010 to the countriesclassied by Congress as group 3 countries shall be increased by 8% o therates given in article 29, or payment into the QSF or improving the quality o service in group 3 countries.

5 Terminal dues, except in respect o M bags, IBRS items and bulk mailitems, payable by countries and territories classied by Congress as group 1countries which will join the target system in 2010 to the countries classiedby Congress as group 3 countries shall be increased by 4% o the rates given

in article 29, or payment into the QSF or improving the quality o service ingroup 3 countries.

6 As o 1 January 2012, terminal dues, except in respect o M bags, IBRSitems and bulk mail items, payable by countries and territories classied by Congress as group 2 countries to the countries classied by Congress asgroup 3 countries shall be increased by 4% o the rates given in article 29,or payment into the QSF or improving the quality o service in group 3 coun-tries.

7 Terminal dues, except in respect o M bags, IBRS items and bulk mailitems, payable by countries and territories classied by Congress as group 1countries to the countries classied by Congress as group 2 countries which




I.63

beneted rom an 8% increase prior to 2010, shall be increased in 2010 and2011 by 4% o the rates given in article 29, and in 2012 and 2013 by 2% o therates given in article 28.8, or payment into the QSF or improving the quality o service in group 2 countries.

8 Terminal dues, except in respect o M bags, IBRS items and bulk mailitems, payable by countries and territories classied by Congress as group 1countries to the countries classied by Congress as group 2 countries whichbeneted rom a 1% increase prior to 2010 shall be increased in 2010 and 2011by 1% o the rates given in article 29, or payment into the QSF or improvingthe quality o service in group 2 countries.

9 The combined terminal dues payable into the QSF or improving thequality o service o countries in groups 2, 3, 4 and 5 shall be subject to aminimum o 12,565 SDR per annum or each beneciary country. The addi-

tional unds needed or reaching this minimum amount shall be invoiced, inproportion to the volumes exchanged, to the countries in the target systemprior to 2010.

10 Regional projects should in particular promote the implementation oUPU quality o service improvement programmes and the introduction o costaccounting systems in developing countries. The Postal Operations Councilshall adopt, in 2010 at the latest, procedures or nancing these projects.

Commentary

30 The QSF is governed by statutes (Deed o Trust) approved by the POC. The QSF is managed by a

nine-member Board o Trustees elected by the POC.The lists o countries in each group appeared in Annex to resolution C 8/2008.

Article RL 234Payment o amounts due into the Fund to nance improving quality o service inthe developing countries

On the basis o the CN 64 statements or the CN 6 detailed accountsaccepted or regarded as ully accepted which have been sent to it, the organiza-

tion responsible or billing shall prepare CN 64bis statements or the designatedoperators o contributor countries. These statements shall contain the ollowinginormation:. the names o the designated operators o developing countries to which

the data relate;.2 the SDR amount subject to the increases specied in article 30 o the

Convention;.3 the total amount to be paid by the designated operator concerned.

2 A CN 64bis statement shall be sent by the quickest route (air or surace)

or approval to each designated operator concerned. I, within one month o thedate o dispatch o the statement, no comment has been received by the organiza-




I.64

tion responsible or billing, the amount o that statement shall be regarded as ullyaccepted.

3 On the basis o the inormation provided in the CN 64 statements, the Qualityo Service Fund Secretariat shall calculate the additional amount owed by eachcountry in the target system prior to 200 to the countries in the transition systemnot reaching the minimum o 2,565 SDR, as set out in article 30.9 o the Conven-tion, in proportion to the volumes sent to the beneciary designated operator.

4 The invoice or the additional amount indicated in 3 shall be accompaniedby a CN 64ter statement, containing the ollowing inormation:4. the names o the designated operators o developing countries to which

the data relate;4.2 the reerence year;4.3 the additional amount (in SDR) needed to reach the minimum o 2,565

SDR specied in article 30.9 o the Convention;4.4 the share o this additional amount (expressed as a percentage) owedby the designated operator concerned, in proportion to the mail volumesexchanged;

4.5 the amount to be paid by the designated operator concerned.

5 The amounts o the CN 64bis and CN 64ter statements may be settledthrough the clearing system o the International Bureau.

Commentary

234.1 The IB is currently responsible or billing.




I.65

SDR

DETAILED STATEMENTQuality of Service Fund




Date

CN 64bis

Reference yearof CN 64 statement

Amount due

SDR

Correspondingdesignated operator

Total

Registered office of issuing organization


Date of acceptanceof CN 64 statement1

Amount subjectto increase

1 No date of acceptance means the debtor designated operator has not made a remark withinthe regulation period (art RL 234.2)

%




I.66

DETAILED STATEMENTQuality of Service FundDate

CN 64ter Registered office of issuing organization

NotesStatement showing the calculation of the additional amount provided in Convention article 30.9



Corresponding designated operator Reference year Additional amountneeded accordingto article 30.9

Shareof the additionalamount (%)

Additionalamount due

SDR SDR

Total

QSF amount dueaccordingto CN64bis

SDR




I.67

CN 64ter (Back)

Note for the calculation of the additional amounts, to be included in the CN 64ter statement by the billing

organization

1 Based on the information provided in form CN 64bis, the billing organization calculates the amount to be paid into

the Quality of Service Fund (QSF) in favour of the beneficiary designated operators X, Y and Z:

Example: In a given year, designated operator X receives 9,000 SDR, Y receives 10,000 SDR and Z receives 7,000 SDRas total QSF amounts from five contributors: three designated operators in the target system prior to 2010 (A, B and C),

and two new target system designated operators (D and E).

2 The differences between the minimum amount of 12,565 SDR and the amounts calculated in 1 are 3,565 SDR,

2,565 SDR and 5.565 SDR for X, Y and Z respectively. These amounts will be invoiced by the billing organization to the

designated operators A, B and C proportionally to the mail volume sent by each of them to those beneficiaries.

3 The billing organization calculates the percentage of participation of each of A, B and C in the additional amounts,

based on the volumes of mail sent to each of the beneficiaries X, Y and Z as provided in CN 64 statements.

Example: volumes sent to X, Y and Z according to CN 64 statements:

X Y Z

A – 1000 kg 2000 kg 1500 kg

B – 500 kg 1000 kg 800 kg

C – 1500 kg 500 kg 400 kg

Percentage of participation of A, B and C in the additional amount for X:

A: 1000/(1000 + 500 + 1500) = 33.3%

B: 500/(1000 + 500 + 1500) = 16.7%

C: 1500/(1000 + 500 + 1500) = 50%

Percentage of participation of A, B and C in the additional amount for Y:

A: 2000/(2000 + 1000 + 500) = 57.1%

B: 1000/(2000 + 1000 + 500) = 28.6%

C: 500/(2000 + 1000 + 500) = 14.3%

Percentage of participation of A, B and C in the additional amount for Z:

A: 1500/(1500 + 800 + 400) = 55.6%

B: 800/(1500 + 800 + 400) = 29.6%C: 400/(1500 + 800 + 400) = 14.8%

4 The billing organization calculates the additional amounts due from A, B and C as follows:

For beneficiary X:

Additional amount due by A: 33.3% x 3,565 SDR = 1,187.15 SDR

Additional amount due by B: 16.7% x 3,565 SDR = 595.35 SDR

Additional amount due by C: 50% x 3,565 SDR = 1,782.5 SDR

For beneficiary Y:


Additional amount due by B: 28.6% x 2,565 SDR = 733.59 SDR

Additional amount due by C: 14.3% x 2,565 SDR = 366.79 SDR

For beneficiary Z:


Additional amount due by B: 29.6% x 5,565 SDR = 1,647.24 SDR

Additional amount due by C: 14.8% x 5,565 SDR = 823.62 SDR




I.68

Debtor postal operator A

Corresponding postal operator Reference year Additional amountneeded accordingto art. 30.9

Share of the addi-tional amount (%)


SDR SDR

X

Y

Z

3,565.00 33.30% 1,187.15

2,565.00 57.10% 1,464.62

5,565.00 55.60% 3,094.14

Total 5,745.91

– The CN 64ter statement for designated operator B will contain the following information:

Debtor postal operator B




SDR SDR X

Y

Z

3,565.00 16.70% 595.35

2,565.00 28.60% 733.59

5,565.00 29.60% 1,647.24

Total 2,976.18

– The CN 64ter statement for designated operator C will contain the following information:

Debtor postal operator C




SDR SDR X

Y

Z

3,565.00 50.00% 1,782.50

2,565.00 14.30% 366.79

5,565.00 14.80% 823.62

Total 2,972.91

6 The same steps are followed for each beneficiary designated operator for which the QSF amounts resulting from

CN 64bis statements are less than 12,565 SDR.

5 As a result, the CN 64ter statement for designated operator A will contain the following information:

–

–

–

–

–

–

–

–

–


9,000.00

10,000.00

7,000.00

SDR


9,000.00

10,000.00

7,000.00

SDR


9,000.00

10,000.00

7,000.00

SDR




J.


Section J

Air conveyance dues

Article 32Basic rates and provisions concerning air conveyance dues

1 The basic rate applicable to the settlement o accounts betweendesignated operators in respect o air conveyance shall be approved by thePostal Operations Council. It shall be calculated by the International Bureauaccording to the ormula specied in the Letter Post Regulations.

2 The calculation o air conveyance dues on closed dispatches, priority items, airmail items and air parcels sent in transit à découvert, missent items

and misrouted mails, as well as the relevant methods o accounting, aredescribed in the Letter Post and Parcel Post Regulations.

3 The air conveyance dues or the whole distance fown shall beborne:3.1 in the case o closed mails, by the designated operator o the country

o origin o the mails, including when these mails transit via one ormore intermediate designated operators;

3.2 in the case o priority items and airmail items in transit à découvert,including missent items, by the designated operator which orwards

the items to another designated operator.

4 These same regulations shall be applicable to items exempted romland and sea transit charges i they are conveyed by air.

5 Each designated operator o destination which provides air convey-ance o international mail within its country shall be entitled to reimburse-ment o the additional costs incurred or such conveyance provided that theweighted average distance o the sectors fown exceeds 300 kilometres. ThePostal Operations Council may replace the weighted average distance by

other relevant criteria. Unless agreement has been reached that no chargeshould be made, the dues shall be uniorm or all priority mails and airmailsoriginating abroad whether or not this mail is reorwarded by air.

6 However, where the terminal dues levied by the designated operatoro destination are based specically on costs or on domestic rates, no addi-tional reimbursement or internal air conveyance shall be made.

7 The designated operator o destination shall exclude, or the purposeo calculating the weighted average distance, the weight o all mails or whichthe terminal dues calculation has been based specically on costs or on thedomestic rates o the designated operator o destination.



J.2


Commentary

32.1 The 995 POC decided that, provided the threshold o 3% variation rom the rate calculated using

the ormula in art RL 235.2 was exceeded, the basic air conveyance rate would be revised annually, without

the allowed upward or downward movement exceeding 5%.

The 2009 POC set the basic rate at 0.526 thousandth o an SDR as rom January 200.

Article RL 235Formula or calculating the basic rate and calculation o air conveyance dues orclosed mails

The calculation o air conveyance dues on closed mails, priority items,airmail items and S.A.L. items only when reorwarded as airmail/priority in transità découvert, as well as the relevant methods o accounting, are set out in this andthe ollowing articles in this chapter.

2 The maximum basic rate applicable in respect o air conveyance shall becalculated according to the ormula below, the elements o which shall be takenrom the International Airline Financial Statistics prepared by the International Civil Aviation Organization. This rate shall be rounded to the nearest thousandth o anSDR per kilogramme o gross weight and per kilometre; it shall apply proportion-ally to ractions o a kilogramme.T = (A – B – C + D + E + F), whereT = Basic rate per t-km (priority or airmail is guaranteed within this rate). A = Weighted average operating expense per t-km perormed.B = Cost o passenger services per t-km.C = Percentage o the cost o ticketing, sales and promotion (based on the

number o passengers in relation to trac volume).D = Expenses o non-operating items per t-km perormed.E = 0% o (A – B – C + D) as prot.F = Income taxes per t-km perormed.

3 Air conveyance dues shall be calculated according to the actual basic rate(less than and at most equal to the basic rate dened according to the ormulaunder 2) and the kilometric distances given in the List o Airmail Distances and

to the gross weight o the mails. No account shall be taken o the weight o sacscollecteurs.

4 When dues are payable or air conveyance within the country o destination,they shall be xed in the orm o a single price. This single price shall include all thedues or air conveyance within the country, regardless o the airport o arrival o themails, less the corresponding surace conveyance costs. It shall be calculated onthe basis o the rates actually paid or conveyance o the mail within the country odestination, but not exceeding the maximum rate dened according to the ormulaunder 2, and according to the weighted average distances o the sectors fown by

international mail on the internal network. Subject to article 32.7 o the Convention,the weighted average distance shall be calculated by the International Bureau in



J.3


terms o the gross weight o all the airmails arriving at the country o destination,including the mail which is not reorwarded by air within that country.4. Designated operators which apply a remuneration or terminal dues based

on costs or on domestic rates shall be obliged to communicate to theInternational Bureau, within the period provided or in article RL 24, thedata or calculating the new weighted average distance.

5 Dues payable or air conveyance, between two airports in the same country,o airmails in transit may also be xed in the orm o a single price. This price shallbe calculated on the basis o the rate actually paid or air conveyance o mail withinthe country o transit, but not exceeding the maximum rate dened according to theormula under 2, and according to the weighted average distances o the sectorsfown by international mail on the internal air network o the country o transit. Theweighted average distances shall be determined in terms o the gross weight oall the airmails transiting through the intermediate country.

6 The sum o the dues reerred to under 4 and 5 may not exceed in total theamounts which actually have to be paid or conveyance.

7 The prices or international and internal air conveyance, obtained by multi-plying the eective basic rate by the distance, which are used in calculating thedues mentioned under 3, 4 and 5, shall be rounded up to the nearest tenth o anSDR when the number made up by the gure o hundredths and that o thousandthsis equal to or greater than 50; they shall be rounded down to the nearest tenth oan SDR in other cases.

8 In the absence o special agreement between the designated operatorsconcerned, the transit charge scales laid down in article RL 205 shall apply toairmail correspondence or any transit by land or by sea. Nevertheless, no landtransit charges shall be payable or:8. the transhipment o airmails between two airports serving the same

town;8.2 the conveyance o such mails rom an airport serving a town to a depot

situated in the same town and the return o the same mails or reorwarding.

Commentary

235.2 Provisions adopted by the 994 Seoul Congress.

235.3 The procedure used or establishing the airmail distance between a given city pair is as ollows:

– the true (ie actual) Great Circle Distance is rst calculated;

– this gure is increased by a coecient to cover possible intermediate stops;

– the resulting gure is then rounded o to the nearest 00 km.

Until 2000, a coecient o increase o 4% was used. From January 200, this coecient was reduced

to 2.5%.

235.5 The single prices set by DOs are given in List CN 68.



J.4

Article 34 Authority o the POC to x charges and rates

1 The Postal Operations Council shall have the authority to x theollowing rates and charges, which are payable by designated operators inaccordance with the conditions shown in the Regulations:1.1 transit charges or the handling and conveyance o letter mails through

one or more intermediary countries;1.2 basic rates and air conveyance dues or the carriage o mail by air;1.3 inward land rates or the handling o inward parcels;1.4 transit land rates or the handling and conveyance o parcels through

an intermediary country;1.5 sea rates or the conveyance o parcels by sea.

2 Any revision made, in accordance with a methodology that ensuresequitable remuneration or designated operators perorming the services,must be based on reliable and representative economic and nancial data.

Any change decided upon shall enter into orce at a date set by the PostalOperations Council.

Article RL 236Calculation and accounting or charges or missent items and items in transit àdécouvert orwarded by air

General. Each designated operator which orwards transit à découvert items byair shall have the right to collect rom the designated operator o originpayment or the costs incurred and terminal dues increments to be paid tothe designated operator o destination. Conveyance costs shall be calcu-lated, in principle, as indicated in article RL 235.3. Terminal dues incre-ments shall be calculated on the basis o average dierences betweenthe terminal dues received by the designated operator o transit and thosepaid to the designated operator o destination. The transit rates shall bexed on the basis o not more than 0 average rates, each relating to a

group o countries o destination and xed according to the conveyanceand handling costs as well as terminal dues increments or the dierentdestinations within the group. The sum o these dues shall be increasedby 5%.

.2 Accounting or air conveyance dues or priority items, airmail items andS.A.L. items to be reorwarded by air in transit à découvert shall take place,in principle, on the basis o the data o statistical returns. However, i thetransit designated operator so requests, it shall be based either wholly orpartly on actual weight.

.3 Accounting shall take place on the basis o actual weight in the case o

missent priority items, airmail items and S.A.L. items to be reorwardedby air posted on board ship or sent at irregular intervals or in too varyingamounts. To this end the CN 65 orm should be used by the interme-




J.5Update 1 – July 2010

diate designated operator, accompanied by the relevant CN 43 verica-tion notes. However, this accounting shall be done only i the intermediatedesignated operator asks to be paid or the transit service rendered. Theintermediate designated operators may also agree with the designatedoperator o origin to base the accounting or missent items on statistics.

2 Statistical operations2.1 The statistical operations shall be conducted annually and alternately

during May in odd years and October in even years. However, the transitdesignated operator may elect or a quarterly or annual statistical period.

2.2 During the statistical period, priority items, airmail items and S.A.L. itemsto be reorwarded by air in transit à découvert shall be accompanied byCN 65 bills. The CN 25 bundle label and the CN 65 bill shall be overprintedwith the letter “S”. When there are no à découvert priority items, airmailitems or S.A.L. items, registered or unregistered, to be inserted in a mail

which normally includes such items, one or two CN 65 bills, as necessary,endorsed “Néant” (Nil) shall accompany the letter bill o the mail.2.3 During the statistical period, all priority items, all airmail items and all

S.A.L. items to be reorwarded by air in transit à découvert shall be placedwith the CN 65 delivery bill in a closed bag, which may be o transparentplastic, inserted in the bag containing the letter bill.

2.4 Each designated operator dispatching priority items, airmail items or S.A.L.items to be reorwarded by air in transit à découvert shall inorm interme-diate designated operators o any change occurring during an accountingperiod in the provisions laid down or the exchange o this mail.

3 Preparation and checking o CN 65 bills3.1 The weights shall be shown separately or each group o countries o

destination on the CN 65 bills. These shall be specially numbered in twoconsecutive series, one or unregistered items and the other or registereditems. The number o CN 65 bills shall be entered in the correspondingitem o table 4 o the CN 31 letter bill (table 3 o the CN 32 letter bill).Transit designated operators may request the use o special CN 65 billslisting in a set order the most important groups o countries. All CN 65 billsshall be inserted into the bag containing the CN 31 letter bill.

3.2 The weight o à découvert priority items, airmail items and S.A.L. items tobe reorwarded by air or each group o countries shall be rounded up tothe nearest decagramme when the raction o the decagramme is equalto or greater than 5 grammes; it shall be rounded down to the nearestdecagramme otherwise.

3.3 I the intermediate oce establishes that the actual weight o à décou-vert priority items, airmail items and S.A.L. items to be reorwarded by airdiers by more than 20 grammes rom the weight recorded, it shall amendthe CN 65 bill and immediately notiy the dispatching oce o exchange othe mistake by CN 43 verication note. I the discrepancy noted is within

the above-mentioned limits the entries made by the dispatching oceshall hold good.




J.6

3.4 In the absence o a CN 65 bill, à découvert priority items, airmail items andS.A.L. items to be reorwarded by air shall be orwarded by air, unless thesurace route would be quicker. In appropriate cases, the CN 65 bill shallbe prepared routinely and the irregularity pointed out to the oce o originby CN 43 note.

4 Priority items, airmail items and S.A.L. items to be reorwarded by air intransit à découvert which are excluded rom statistical operations

4.1 Priority items, airmail items and S.A.L. items to be reorwarded by air intransit à découvert which are excluded rom statistical operations and orwhich accounts are prepared on the basis o the actual weight shall beaccompanied by CN 65 bills. I the weight o missent priority items, airmailitems and S.A.L. items originating at one and the same oce o exchangeand contained in a dispatch rom that oce does not exceed 50 grammes,routine preparation o a CN 65 bill in accordance with 3.4 shall not take

place.4.2 Priority items, airmail items and S.A.L. items posted on board ship on thehigh seas, prepaid by means o postage stamps o the country whose fagthe ship fies or in which it is registered, shall be accompanied by a CN 65bill when handed over à découvert to the designated operator at an inter-mediate port o call. I the ship does not have a post oce, they shall beaccompanied by a statement o weights which shall serve as a basis or theintermediate designated operator to claim the air conveyance dues. TheCN 65 bill or statement o weights shall include the weight o the priorityitems, airmail items and S.A.L. items or each country o destination, the

date, and the name and fag o the ship, and be numbered in a consecu-tive annual series or each ship. These particulars shall be checked by theoce to which the items are handed over rom the ship.

Commentary

236.1.1 The transit rates set by DOs or each group o destination countries appear in the Compendium

o Transit Inormation.

Items in transit à découvert destined or target system countries may be subject to terminal dues incre-

ments, while items destined or transition system countries may not. The presence within the same group

o both transition and target system countries would lead to two dierent transit charge rates or this same

group o countries, and hence to accounting problems.

It is thereore suggested that transit countries orm their own groups (maximum 10) so that each group

contains only either target or transition system countries.

236.1.3 The phrase “items posted at irregular intervals” includes items which can be transmitted to the

DO o transit only by irregular or inrequent sea or air services, and occasional items, such as philatelic

items, items sent on the occasion o a rst fight, etc.

236.2.1 The statistical period starts on 2 May because 1 May is a holiday in many countries.

Article RL 237 Accounting or air conveyance dues

1 Accounting or air conveyance dues shall be eected in accordance witharticles RL 235 and RL 236.




J.7

2 Notwithstanding the rule mentioned under , designated operators may, bycommon consent, decide that accounts or airmail dispatches shall be settled onthe basis o statistical returns. In that case, they shall arrange between themselvesthe method o compiling the statistics and preparing the accounts.

Article RL 238Preparation o CN 66 and CN 67 statements o weights

Each creditor designated operator shall prepare a CN 66 statement, monthlyor quarterly as preerred, on the basis o the airmail particulars entered on theCN 38 delivery bills. Mails carried over the same air sector shall be entered on theCN 66 statement by oce o origin, then by country and oce o destination, andin chronological order o the mails or each oce o destination. When the copieso the CN 55 statement are used or the settlement o air conveyance dues inside

the country o destination in accordance with article 32.5 o the Convention, CN 55statements o weights prepared on the basis o CN 3 and CN 32 letter bills shallbe used.

2 For à découvert priority items, airmail items and S.A.L. items reorwarded byair, the creditor designated operator shall prepare a yearly CN 67 statement. Thisshall be done at the end o each statistical period as laid down in article RL 236.2.and based on the particulars appearing on the CN 65 bills prepared during thatperiod. The total weights shall be multiplied by 2 on the CN 67 statement. I theaccounts have to be prepared on the basis o the actual weight o à découvert

priority items, airmail items and S.A.L. items, CN 67 statements shall be drawn upas oten as is provided or under or CN 66 statements and on the basis o thecorresponding CN 65 bills.

3 I, during an accounting period, a change occurring in the arrangementsmade or the exchange o priority items, airmail items and S.A.L. items reorwardedby air in transit à découvert results in a variation o at least 20% and exceeding63.35 SDR in the total amounts to be paid by the dispatching designated oper-ator to the intermediate designated operator, these designated operators, at therequest o one or the other, shall agree to replace the multiplier reerred to under

2 by another valid only or the year in question.

4 When the debtor designated operator so requests, separate CN 55, CN 66and CN 67 statements shall be drawn up or each oce o exchange whichdispatches airmails or priority items, airmail items and S.A.L. items reorwardedby air in transit à découvert.




J.8


CN 66

Priority/By airmail

Non-priority/S.A.L.

STATEMENT OF WEIGHTS

Airmails and S.A.L. mails

Designated operator reforwarding the mails

Office of exchange reforwarding the mails

Designated operator dispatching the mails

Date

Month

Mails forwarded

Quarter Year

from

to

Notes

Any observations may be made on the back of the form

7

CPLetter post

Weight of each category of itemNo.of the flightused

Dispatching officeOfficeof destination

Mail No.Dateof con-veyance

654321kg gkg g

Totals




J.9

STATEMENT OF WEIGHTS A découvert priority/airmail items A découvert non-priority/surface items

CN 67

Month

Office of exchange dispatching the mails

Statistical period

Quarter

Year


Office of exchange of destination of mails

Designated operator dispatching the mails

Designated operator preparing the form

Date

of dispatchof the mail

No. of CN 65 bill

Groups of countries of destination

LC/AO

Observations

7654321gggg

Totals

To be multiplied by 121

To be carried forward

to CN 51 form1 In the case of CN 67 statements for correspondence sent during statistical periods


LC/AO LC/AO LC/AO

Date




J.0

Article RL 239Preparation o CN 5 detailed accounts and CN 52 general accounts

The creditor designated operator shall prepare, on a CN 5 orm, detailedaccounts showing the amounts due to it according to the CN 55, CN 66 andCN 67 statements o weight. Separate detailed accounts shall be prepared orclosed airmails and or à découvert priority items, airmail items and S.A.L. itemsreorwarded by air. In some CN 5 detailed accounts prepared or closed airmails,the weights and sums due according to the CN 66 statements o weight shall beentered separately or LC/AO, CP and EMS.

2 The amounts to be included in the CN 5 detailed accounts shall be calcu-lated:2. or closed mails, on the basis o the gross weights appearing on the CN 55

and CN 66 statements;

2.2 or à découvert priority items, airmail items and S.A.L. items, according tothe net weights shown on the CN 67 statements, increased by 5%.

3 When the air conveyance dues within the country o destination are to besettled, the designated operator o that country shall send the CN 5 accountsrelating thereto or acceptance together with the CN 55 and CN 56 statements.

4 CN 5 accounts shall be prepared by the creditor designated operator on amonthly, quarterly, hal-yearly or annual basis, as agreed between the designatedoperators concerned.

5 CN 5 detailed accounts may be summarized in a CN 52 general account,prepared quarterly by the creditor designated operators which have adopted theoset system o settling accounts. This account may, however, be prepared hal-yearly ater agreement between the designated operators concerned.




J.

DETAILED ACCOUNT

AirmailCN 51

Date

Month Quarter Year



Closed transit airmails

Missent items

1 2 3 4 5 6 7 8 = 6*7

RouteCountry of destina-tion or groupsof countries

Categoriesof items

Weight carried during the month

Total weight

Transit/ conveyancechargeper kg

Total transit/ conveyancedues payable

SDRSDRggggkg kg kg kg

Priority1

CP

Priority1

CP

Priority1

CP

Priority1

CP

Priority1

CP

Priority1

CP

Increase of 5% on the total amount for transit à découvert and missent items

Final total

1 If applicable LC/AO





Transit à découvert priority airmail items

IAC




J.2

CN 52GENERAL ACCOUNTDate

Airmail Postal parcels

Month Year

YearQuarter

Corresponding designated operator

Notes

To be filled in by typewriter or computer printer

Exchange Period Observations

Balance of CN 19/CN 51/CP 75 accountsin favour of the

designated operatorpreparing the account

correspondingdesignated operator

43 521

Sentby the designatedoperator preparingthe account

Totals

Less

Credit balanceName of creditor designated operator

Designated operator preparing the accountSignature

Seen and accepted by the designated operatorreceiving the accountPlace, date and signature

SDRSDR

Receivedby the designatedoperator preparingthe account

Designated operator preparing the account

Half-year






J.3

Article RL 240Submission and acceptance o CN 55, CN 66 and CN 67 statements, CN 5 detailedaccounts and CN 52 general accounts

As soon as possible and at the latest within six months rom the end o theperiod to which they reer, the creditor designated operator shall send the debtordesignated operator CN 66 statements, the copies o CN 55 statements and CN 67statements when payment or à découvert priority items, airmail items and S.A.L.items, when reorwarded by air, is made on the basis o the actual weight, and therelevant CN 5 detailed accounts, all together in duplicate. The debtor designatedoperator may reuse to accept accounts not orwarded to it within that period.

2 Ater veriying the CN 55, CN 66 and CN 67 statements and accepting therelative CN 5 detailed account, a copy o the CN 5 accounts shall be returnedto the creditor designated operator. In case o amendment it shall be accompanied

by the CN 55, CN 66 and CN 67 statements. I the creditor designated operatordisputes the amendments made to these statements, the debtor designatedoperator shall conrm the actual data by sending photocopies o the CN 38 orCN 65 orms drawn up by the oce o origin upon dispatch o the disputed mails. Any dispute regarding amendments must be raised within two months o receipto the amended statements and accounts. A creditor designated operator whichhas received no notice o amendment within two months o the date o dispatcho the accounts shall regard the accounts as ully accepted.

3 Designated operators that were net creditors or air conveyance dues in

the preceding year have the option o receiving payment on a monthly, quarterly,hal-yearly or annual basis. The option chosen shall remain in orce or one calendaryear with eect rom January.

4 Designated operators may use the direct system or the bilateral clearingsystem.

5 The provisions under and 2 shall also apply to priority items and airmailitems or which payment is made on the basis o statistics.

6 Under the direct billing system, the CN 5 accounts shall serve as a billor direct settlement. The debtor designated operator shall make payment or theamount billed within the period o six weeks provided or in article RL 250.0. It mayreuse to check and accept any CN 5 account which has not been presented bythe creditor designated operator within six months ater the period to which it reers. Any dierence exceeding 9.80 SDR which may be noted by the debtor designatedoperator shall be indicated on the CN 5, which shall be returned to the creditordesignated operator with the CN 55, CN 66 and CN 67 statements attached. Thedierence noted shall be incorporated in the next CN 5 account submitted to thedebtor designated operator or shall be disputed within two months o receipt o

the account in which the dierence appears. Failing this, the designated operatorwhich drew attention to the dierence shall regard it as ully accepted and shallhave it appear as such in its next CN 5 account amended accordingly.




J.14

7 Under the bilateral offsetting system, the creditor designated operator shallprepare both the CN 51 and the CN 52 accounts and submit both simultaneouslyto the debtor designated operator on a monthly, quarterly, half-yearly or annualbasis. The debtor designated operator shall accept or amend the CN 51 and CN 52accounts within two months and make payment for the amount billed as providedfor in article RL 250.10. If the CN 51 or CN 52 accounts have been amended,payment will be made on the basis of the amended amount. If the designatedoperator which has sent the accounts does not receive any notice of amendmentwithin two months, the accounts shall be regarded as fully accepted.

8 Any amendments to CN 52 general accounts made by the debtor desig-nated operator must be accompanied by the supporting CN 19 and CN 51 detailedaccounts and CP 75 summarized accounts.

9 Whenever the statistics fall in October, annual payments for priority items

and airmail items in transit à découvert may be made provisionally on the basis ofstatistics compiled during May of the previous year. The provisional payments shallthen be adjusted in the following year when the accounts based on the Octoberstatistics are approved or regarded as fully accepted.

10 If a designated operator is unable to carry out the annual statistical opera-tions it shall reach agreement with the designated operators concerned to makethe annual payment on the basis of the statistics of the preceding year and, ifnecessary, to use the special multiplier laid down in article RL 238.3.

11 If the balance of a CN 51 or CN 52 account does not exceed 163.35 SDR,it shall be carried over to the next CN 51 or CN 52 account, when the designatedoperators concerned do not participate in the clearing system of the InternationalBureau.

12 CN 55, CN 66 and CN 67 statements and the corresponding CN 51 andCN 52 accounts shall always be sent by the quickest route (air or surface).

13 Settlements may be made in accordance with the provisions of articlesRL 247 and RL 249.

Commentary

240 Congress adopted recommendation C 71/Hamburg 1984 recommending DOs to take certain meas-

ures listed below:

– the inclusion of an airmail account in a general account containing different debts must not result in

delaying payment of the air conveyance dues owed to the airline concerned;

– DOs wishing to settle airmail accounts by offsetting should include them in a CN 52 airmail general

account;

– speeding up settlement of the recapitulative CN 51 accounts and of the CN 52 general accounts.




J.5

Prot Article RL XVIIISubmission and acceptance o CN 55, CN 66 and CN 67 statements, CN 5 detailedaccounts and CN 52 general accounts

Notwithstanding article RL 240.6, accounts submitted to the designatedoperators o the United States o America and the Lao People’s Dem. Rep. shallnot be considered accepted, nor shall payment be due, until six weeks ater thoseaccounts are received, unless the accounts are received within seven days o thedate they are dispatched by the creditor designated operator.

2 Notwithstanding article RL 240.6 and 7, accounts submitted to the desig-nated operators o Australia, China (People’s Rep.) and Saudi Arabia shall not beconsidered accepted until two months ater those accounts are received, nor shallpayments be due until six weeks ater those accounts are received, i the directbilling system is applied, unless the accounts are received within seven days o

the date they are dispatched by the creditor designated operator.

Article RL 24 Amendments to air conveyance dues

The amendments made to the air conveyance dues mentioned in articlesRL 235.4 and RL 236. shall:. come into eect exclusively on January;.2 be notied at least three months beorehand to the International Bureau,

which shall communicate them to all designated operators at least twomonths beore the date laid down under ..

Article RL 242Payment o air conveyance dues

Air conveyance dues shall be payable to the airline conveying the airmailsor all or part o the distance fown.

2 Notwithstanding this rule, the airline conveying the airmails may requestthat the conveyance dues be paid to any postal designated operator with whichthe airline has concluded an agreement to this eect.

3 Conveyance dues or priority items, airmail items and S.A.L. items whentransported by air in transit à découvert shall be paid to the designated operatorwhich reorwards these items.

4 Unless other arrangements have been made, conveyance dues or airmailsdirectly transhipped between two dierent airlines shall be settled by the designated

operator o origin:4. either with the rst carrier, which shall then be responsible or paying the

subsequent carrier;

Letter Post – Conv Art 34; Prot Art RL XVIII; RL 24 and 242



J.6

4.2 or with each carrier involved in the transhipment.

Commentary

242.1 DOs are urged to pay non-disputed airline invoices as quickly as possible, preerably within a

period o two months. DOs not paying ully documented invoices in respect o which there is no dispute

within a period o three months and six weeks rom the date o receipt o the invoice may, in principle, be

liable to pay interest charges. The rate o such interest may be indicated in the bilateral contract between

the airline and the DO. I such a rate is not indicated in a contract, a rate o 6% per annum may apply.

Article RL 243Payment o air conveyance dues or the transport o empty bags

Air conveyance dues or the transport o empty bags shall be payable bythe designated operator owning the bags.

2 The maximum rate applicable in respect o the air conveyance o dispatches

o empty bags shall correspond to 30% o the basic rate set in accordance withthe provisions o article RL 235.2.

Commentary

243 See comments on art RL 200.

Article RL 244 Air conveyance dues or diverted or missent mails or bags

The designated operator o origin o a mail which has gone o its route incourse o conveyance shall pay the conveyance dues or the mail relating to thesectors actually covered.

2 It shall settle the conveyance dues as ar as the airport o ofoading initiallyprovided or on the CN 38 delivery bill when:2. the actual orwarding route is not known;2.2 the dues or the sectors actually covered have not yet been claimed; or2.3 the diversion is attributable to the airline which eected the conveyance.

3 The supplementary dues relating to the sectors actually covered by thediverted mail shall be reimbursed as ollows:3. by the designated operator whose services have committed the error in

the case o misrouting;3.2 by the designated operator which has collected the conveyance dues paid

to the airline when the latter has ofoaded in a place other than that shownon the CN 38 delivery bill.

4 The provisions set out under to 3 shall be applicable by analogy whenpart only o a mail is ofoaded at an airport other than that indicated on the CN 38

delivery bill.




J.7

5 The designated operator o origin o a mail or bag missent owing to a label-ling error shall pay the conveyance dues relating to the whole distance fown inaccordance with article 32.3. o the Convention.

Commentary

244.1 Under the agreement arrived at in the IATA–UPU Contact Comm and ratied by the 964 Vienna

Congress, the air companies bear the supplementary air transport costs occasioned by reorwarding todestination o mail ofoaded at a place other than that shown on delivery bill CN 38 as a result o an error

committed by the air service, or or any reason other than an error o the postal service.

The DO o origin o the diverted mails is in the normal way liable or the conveyance dues or the mail as

ar as the airport o ofoading initially provided or on the CN 38 delivery bill (as well as those relating to

the sectors actually covered by the diverted mail) and then recovers the supplementary dues rom the DO

whose services committed the misrouteing. The 984 Hamburg Congress conned the application o this

procedure to the special cases listed in paragraph 2.

Article RL 245 Air conveyance dues or mail lost or destroyed

In case o loss or destruction o mail as a result o an accident occurring tothe aircrat or through any other cause involving the liability o the air carrier, thedesignated operator o origin shall be exempt rom any payment in respect o theair conveyance o the mail lost or destroyed, or any part o the fight o the routeused.

Commentary

245.1 (This comment applies to French text only.)

Provision agreed with IATA. The payment is due or the air conveyance o lost or destroyed items as ar as

the airport where they were loaded on the aircrat having the accident. The words “or through any other

cause involving the liability o the air carrier” are designed to cover cases o loss or destruction o mail

resulting rom negligence or error on the part o the air service.




K.


Section K

Settlement of accounts. Payment

Article RL 246Electronic transer o statements and accounts

Designated operators may agree to exchange statements and accountselectronically.

2 In case o electronic transer, the ollowing deadlines shall be applied orthe acceptance o the statements and accounts, unless otherwise agreed:

Title or nature Form Deadline

Indemnities CN 48 2 months Airmail CN 5 monthGeneral account CN 52 month Annual recapitulative statement CN 54bis– Revision mechanism month– Exchange o mail between 2 months

industrialized countriesRecapitulative statement o mails CN 56 2 monthsDetailed account. Terminal dues CN 6 month

Detailed account. Transit charges CN 62 2 monthsStatement. Transit charges CN 63 monthStatement. Terminal dues CN 64 monthParcels CP 75 month

Article RL 247Preparation and settlement o accounts

Settlements between designated operators o international accounts arising

rom postal trac may be regarded as current transactions and eected in accord-ance with the current international obligations o the member countries concerned,when there are agreements to this eect. In the absence o such agreements,accounts shall be settled in accordance with the ollowing provisions.

2 Except in the case o the CN 5 and CN 52 accounts, which shall beprepared according to article RL 239, each designated operator shall draw up itsaccounts and reer them in duplicate to the others concerned. One accepted copy,i necessary amended or accompanied by a statement o discrepancies, shall bereturned to the creditor designated operator. This account shall serve as a basis

or the preparation, as necessary, o the nal liquidation account between the twodesignated operators.



K.2


3 In the total o each account made out in SDRs on CN 02bis, CN 03, CN 03bis,CN 48, CN 5, CN 52, CN 57, CN 6, CN 62, CN 63, CN 64 and CN 64bis orms,decimals shall be ignored in the total or the balance. Discrepancies in the accountsmade out on the orms listed above shall not be taken into consideration unlessthey exceed a total o 9.80 SDR per account.

4 Designated operators may settle their accounts either bilaterally, or throughthe multilateral clearing system o the International Bureau, or by any other systemo settling accounts. Participation in the multilateral clearing system o the Inter-national Bureau shall be open only to designated operators that have signed themembership agreement pertaining to the system.

5 The creditor designated operator shall choose the method o settling theaccounts ater consulting the debtor designated operator. I there is disagreement,the choice o the creditor designated operator shall prevail in all cases. In the case

o settlement through the multilateral clearing system o the International Bureauboth the creditor and debtor should be signatories to the relevant membershipagreement and mutually agree to include the relevant account in the system.

Commentary

247.3 In recommendation C 65/Tokyo 969, Congress invited DOs to adopt the ollowing uniorm pres-

entation or entries in accounts:

2 23 456.78 when there are decimals;

2 23 456 when there are no decimals.

Decimals may not be ignored in the total or balance in other accounting orms. By “accounts” within the

meaning o art RL 247.3 are to be understood only the orms expressly mentioned therein, which are used

or the settlement o a sum due.

In recommendation C 82/Seoul 994, Congress recommended DOs to avoid as ar as possible lling outby hand accounting documents that are to be sent to other DOs and, to that end, to use typewriters or

computer printers to ensure the legibility o these documents.

Article RL 248Settlement o accounts through the International Bureau

The settlement o accounts through the clearing system o the InternationalBureau shall be eected through the provisions laid down by the UPU*ClearingUser Group.

Commentary

248 The new UPU*Clearing system, in operation since October 2003, is aimed at DOs able to strictly

respect the prescribed payment deadline and prepared to pay a contribution to participate in the system.

Clearing is carried out monthly on the last working day o the month and debtors’ payments must arrive at

the International Bureau by the 20th o the ollowing month at the latest. Payments to creditors are made

on the 25th at the latest.

DOs experiencing diculties in settling their debt within this period can set up a credit account with the IB

to settle their debt using this credit.

The UPU*Clearing User Group, comprising all the DOs participating in the system, sets the rules o the

system, with the ollowing objectives:

– predetermined schedule or payment or collection o the amounts due, designed to improve treasury

management and add discipline to the settlement process;– increased security;

– reduced credit risk;



K.3

Letter Post – Art RL 248; Prot Art RL XXI; RL 249

– minimized oreign currency exposure;

– reduced administrative overheads;

– reduced commission and ees or international transactions.

Prot Article RL XXI

Adjustment o debts arising rom the settlement o accounts through the Interna-tional Bureau clearing system in eect beore January 200

Debts payable as a result o the settlement o accounts through the Inter-national Bureau clearing system in eect beore January 200 by any designatedoperator which are overdue ater the deadline or settlement o the nal clearingsystem statements rom the last quarter o 2000 may be adjusted against creditsdue to the debtor rom any other designated operator. Beore undertaking sucha step, the International Bureau shall consult the creditor concerned and send areminder to the deaulting debtor. I no payment is made within a period o one

month rom the date o this reminder, the International Bureau is competent tounilaterally make the necessary accounting adjustments ater inorming all theparties concerned.

2 When making these accounting adjustments, the International Bureau willonly oset accounts that have been accepted by both the deaulting debtor andthe designated operator owing money to the deaulting debtor.

3 The deaulting debtor will have no claim against the designated operatorowing money to it or any credits attributed by the International Bureau to the

creditor in accordance with the procedure described in paragraph .

Article RL 249Payment o debts expressed in SDRs. General provisions

The rules or payment set out below shall apply to all debts expressed inSDRs and arising out o a postal transaction. The debts may result rom generalaccounts or statements drawn up by the International Bureau or rom liquidationaccounts or statements not drawn up by the Bureau. The said rules shall also relate

to the settlement o discrepancies, o interest or, where applicable, o paymentson account.

2 Any designated operator may discharge its liabilities by payments onaccount, rom which its debts shall be deducted when these have been estab-lished.

3 Provided the periods or payment are observed, any designated operatormay settle postal debts expressed in SDRs by osetting credits and debits in itsrelations with another designated operator. The osetting may be extended by

mutual agreement to debts arising rom telecommunications services when bothdesignated operators operate postal and telecommunications services. Osetting



K.4

may not be eected with debts in respect o transactions contracted out to anorganization or company under the control o a designated operator i that desig-nated operator objects.

4 The inclusion o an airmail account in a general account containing dierentdebts shall not result in delaying the payment o the air conveyance dues owed tothe airline concerned.

Article RL 250Rules or payment o accounts not settled through the International Bureau

Debts shall be paid in the currency selected by the creditor designatedoperator ater consultation with the debtor designated operator. I there is disa-greement, the choice o the creditor designated operator shall prevail in all cases.

I the creditor designated operator does not speciy a currency, the choice shallrest with the debtor designated operator.

2 The amount o the payment, as determined hereater in the selected currency,shall be equivalent in value to the balance o the account expressed in SDRs.

3 Subject to the provisions set out under 4, the amount to be paid in theselected currency shall be determined by converting the SDR into currencies opayment in accordance with the ollowing provisions:3. In the case o currencies or which the SDR exchange rate is published by

the International Monetary Fund (IMF), the exchange rate in orce on theday prior to payment or the most recent rate published shall be used.3.2 In the case o other currencies o payment, as a rst stage, the amount in

SDRs shall be converted into an intermediate currency or which the valueis published daily by the IMF in terms o the SDR, using the most recentexchange rate published. As a second stage, the result thus obtained shallbe converted into the currency o payment, applying the latest rate oexchange quoted on the exchange market o the debtor country.

3.3 In the case o provisional payments provided or in article RL 233, theprocedures described in 3. and 3.2 above dier. Thus, in the case o

currencies or which the SDR exchange rate is published by the IMF, therate in orce on 30 June o that year or on the next working day, i 30 Juneis a holiday, shall be used; in the case provided or in 3.2, the conversioninto an intermediate currency shall be made at the last rate published inJune o that year.

4 I, by mutual agreement, the creditor designated operator and the debtordesignated operator have chosen the currency o a country which is not a membero the IMF and whose laws do not permit the application o the provisions setout under 3, the designated operators concerned shall agree on the relationship

between the SDR and the value o the selected currency.




K.5

5 For the purpose o determining the ocial or generally accepted oreignexchange market equivalent o a currency, the rate used shall be the closing rateor currency which can be used in the majority o merchandise trade transactions,or the most recent rate quoted.

6 The debtor designated operator shall transmit, on the date o payment, theamount o the selected currency by postal giro or bank transer or, i these meansare not available, by a bank cheque, drat or any other means, acceptable to bothdesignated operators. I the creditor designated operator expresses no preerence,the choice shall all to the debtor designated operator.

7 Creditor designated operators shall publish, by means o a circular issuedby the International Bureau, any changes to addresses to which cheques or wiretransers are to be sent.

8 The payment charges (ees, clearing charges, deposits, commission, etc.)collected in the debtor country shall be borne by the debtor designated operator.The charges collected in the creditor country, including payment charges collectedby banks in intermediate countries, shall be borne by the creditor designatedoperator. When the postal giro transer system, with exemption rom charges, isused, exemption shall also be granted by the oce o exchange in the third countryor countries acting as intermediary between the debtor designated operator andthe creditor designated operator when there are no direct exchanges betweenthese.

9 I, between the dispatch o the transer order or the remittance by othermeans and its receipt by the creditor designated operator, a variation occurs in theequivalent value o the selected currency calculated as described under 3, 4 or 5,and i the dierence resulting rom such variation exceeds 5% o the amount due(as calculated ollowing such variation), the total dierence shall be shared equallybetween the two designated operators.

0 Payment shall be made as quickly as possible and at the latest withinsix weeks rom the date o acceptance or o notication o ocial acceptanceor liquidation accounts and accounts indicating the amounts or balances to be

settled. Ater that period the amounts due shall be chargeable with interest at therate o 6% per annum reckoned rom the day ollowing the day o expiry o thesaid period. By payment is meant the dispatch o unds or o the instrument opayment (cheque, drat, etc.) or the signing o the order or transer or deposit bythe organization responsible or the transer in the debtor country.

When payment is made, the document o transer, the cheque, drat, etc.,shall be accompanied by particulars o the title, period, amount in SDRs, conver-sion rate used and applicable date o such rate or each amount included in thetotal sum remitted. I it is not possible or details to accompany the transer or

remittance, an explanatory letter shall be provided by electronic means or else bymail and by the astest route (air or surace) on the day that the payment is made.




K.6

The detailed explanation shall be in French or in a language understood by thedesignated operator to which payment is made.

Commentary

250.3.1 The IMF calculates the daily rates o some 50 currencies in relation to the SDR. Each working day,

these rates are made available on the IMF website: (www.im.org/external/np/n/rates/param_rms_mth.

cm) and are also communicated to a number o central banks or nance ministries o IMF member coun-

tries, to the news agencies (AP, Reuters and Agence France-Presse) and to the specialist nancial news-

papers. The exchange rate or most o the world’s currencies in SDR is published in the monthly issues o

“International Financial Statistics”. Publisher’s address: International Monetary Fund, WASHINGTON DC

2043, UNITED STATES OF AMERICA.

The most recent rate published is, in principle, the rate published on the IMF website at the time payment

is made, it being understood that DOs will apply this provision with some fexibility.

250.8 For the sum received by the creditor DO to correspond exactly to the amount o unds transerred

by the debtor DO, no deduction must be made by the DO o the third country which has agreed to act as

intermediary in their reciprocal exchanges.




L.


Section L

EMS

Article 14Electronic mail, EMS, integrated logistics and new services

1 Member countries or designated operators may agree with each otherto participate in the following services, which are described in the Regula-tions:1.1 electronic mail, which is a postal service involving the electronic

transmission of messages; designated operators may enhance elec-tronic mail by offering registered electronic mail, which supplementselectronic mail by providing proof of sending, proof of delivery and a

secure communication channel between authenticated users;1.2 EMS, which is a postal express service for documents and merchan-

dise, and shall whenever possible be the quickest postal service by physical means. This service may be provided on the basis of theEMS Standard Multilateral Agreement or by bilateral agreement;

1.3 see section N;1.4 see section M.

2 Member countries or designated operators may by mutual consentcreate a new service not expressly provided for in the Acts of the Union.

Charges for a new service shall be laid down by each designated operatorconcerned, having regard to the expenses of operating the service.

Article RL 25EMS

In relations between designated operators which have agreed to provide thisservice, EMS takes priority over other postal items. It shall consist o the collection,dispatch and delivery in a very short space o time o correspondence, documents

or goods.

2 EMS shall be regulated on the basis o multilateral or bilateral agreements. Aspects that are not expressly governed by such agreements shall be subject tothe appropriate provisions o the Acts o the Union.

3 This service shall wherever possible be identifed by a logo as shown in thespecimen below and comprising the ollowing elements:3. an orange wing;3.2 the letters EMS in blue;3.3 three horizontal orange stripes.



L.2


The logo may be supplemented by adding the name o the national service.

4 Charges or the service shall be set by the designated operator o origin inconsideration o costs and market requirements.

Commentary

251.1 Supplementary provisions concerning EMS adopted by Congress or the POC are reproduced in

the EMS Operational Guide published by the IB.

Article RL 252Operation o EMS

With a view to preserving the EMS network and i circumstances so require,a member country and/or a designated operator shall have the option o providingthe EMS service with private sector companies operating in another country, subjectto the internal legislation in that country.

Commentary

252.1 The word “circumstances” reers in particular to the situation where EMS is not provided in the

country o destination.



M.


Section M

Electronic-based postal services. Telematic links


1 Member countries or designated operators may agree with each otherto participate in the ollowing services, which are described in the Regula-tions:1.1 electronic mail, which is a postal service involving the electronic

transmission o messages; designated operators may enhance elec-tronic mail by oering registered electronic mail, which supplementselectronic mail by providing proo o sending, proo o delivery and a

secure communication channel between authenticated users;1.2 EMS, which is a postal express service or documents and merchan-

dise, and shall whenever possible be the quickest postal service by physical means. This service may be provided on the basis o theEMS Standard Multilateral Agreement or by bilateral agreement;

1.3 integrated logistics, which is a service that responds ully to customers’logistical requirements and includes the phases beore and ater thephysical transmission o goods and documents;

1.4 the electronic postal certifcation mark, which provides evidentiary proo o an electronic event, in a given orm, at a given time, and

involving one or more parties.

2 Member countries or designated operators may by mutual consentcreate a new service not expressly provided or in the Acts o the Union.Charges or a new service shall be laid down by each designated operatorconcerned, having regard to the expenses o operating the service.

Commentary

14.1.4 The 2004 Bucharest Congress introduced a new service: the electronic postmark.

All DOs oering the electronic postmark service are expected to ollow technical standard S43.

Article RL 253Hybrid mail

Hybrid mail is an electronic-based postal service whereby the sender poststhe original message in either a physical or an electronic orm, which is then elec-tronically processed and converted into a letter-post item or physical delivery tothe addressee. Where national legislation so permits, and when the sender or theaddressee so requests, the designated operator eecting delivery may convertthe original transmission received to non-physical means (such as ax, e-mail, or

SMS) or to multiple means.



M.2

Letter Post – Conv Art 4; RL 253, 254, 255 and 256

. Where physical delivery to the addressee is used, the inormation is gener-ally transmitted by electronic means or the longest possible part o theprocess and physically reproduced at a premises as close to the recipi-ent’s address as possible.

2 The taris applicable to hybrid mail are xed by member countries or desig-nated operators, taking costs and market requirements into account.

Article RL 254Facsimile-based services

The bureauax range o services permits the transmission o texts andillustrations true to the original by acsimile.

Article RL 255Text-based services

The range o text-based services permits the transmission o texts andillustrations produced by means o data-processing equipment (PC, mainramecomputer).

Article RL 256

Electronic postal certication mark

In relations between designated operators which have agreed to providethis service, the electronic postal certication mark, as dened by UPU TechnicalStandard S43, provides a chain o evidence, stored by a designated operator asa trusted third party, to prove the existence o an electronic event, or a certaincontent, at a certain date and time, and involving one or more identied parties.The designated operators concerned shall ensure that they continue to adhereto UPU Technical Standard S43, in accordance with the applicable proceduresadopted by the Postal Operations Council upon the recommendation o the UPU

Standards Board.

2 The provision o the electronic postal certication mark service acrossborders shall be governed by an accepted Trust Model, as dened in a multilateralagreement between designated operators participating in this service. This TrustModel is based on the act that the dierent digital provider designated operatorsshall mutually authenticate themselves when dealing with cross-border electronicpostal certication mark transactions. This shall be done by the designated opera-tors through the exchange o the relevant inormation rom their electronic postalcertication mark Digital Identities (the keys o their electronic postal certication

mark service i.e. X509 Digital Certicates).2. Each designated operator’s digital identity constitutes a unique digital iden-

tier (a string or a token) given by a trusted third party that shall unequiv-



M.3


ocally identiy that designated operator when interacting, or electronicpostal certication mark cross-border transactions purposes, with otherdesignated operators and their users.

3 In order to allow participating designated operators to be in a position tooperate a cross-border electronic postal certication mark service they shall:3. obtain their electronic postal certication mark digital identity rom a trusted

third-party digital identity provider; and3.2 inorm all other designated operators oering an electronic postal certica-

tion mark service o this identity and distribute their digital identity accord-ingly.

4 Charges or the electronic postal certication mark service shall be set bythe designated operator o origin in consideration o costs and market require-ments. Each designated operator shall:

4. retain the revenue generated by its oer o the electronic postal certica-tion mark service unless participating designated operators agree to sharethe revenue rom the electronic postal certication mark service; and

4.2 provide verication o the electronic postal certication mark ree o addi-tional charges, regardless o where the electronic postal certication markwas applied.

5 The electronic postal certication mark service between participatingdesignated operators shall be regulated on the basis o a multilateral agreementwhich shall refect and complement the applicable provisions contained in these

Regulations.5. The multilateral agreement shall speciy the provisions required to providethe electronic postal certication mark service between member coun-tries. Participating designated operators shall, by common consent, beobligated to comply with the provisions contained in the multilateral agree-ment.

5.2 Aspects that are not expressly governed by the electronic postal certica-tion mark multilateral agreement shall be subject to the appropriate provi-sions o the Acts o the Union.

6 The electronic postal certication mark service shall, wherever possible, beidentied by a logo dened in the multilateral agreement reerred to in paragraph 5above.

Article RL 257Telematic links. General provisions

Designated operators may agree to establish telematic links amongst them-selves and with other partners.

2 The designated operators concerned shall be ree to choose the suppliersand the technical acilities (hardware and sotware) to support the exchange o data.



M.4

3 In consultation with the supplier o network services, designated operatorsshall agree bilaterally on the method o payment or these services.

4 Designated operators shall not be nancially or legally liable i another desig-nated operator ails to make the payments owed in respect o services relating tothe provision o telematic links.

Article RL 258Special provisions concerning telematic links

Designated operators shall observe internationally agreed standards toensure system compatibility.

2 The International Bureau shall publish, maintain and update the UPU Tech-

nical Standards, UPU EDI Messaging Standards and UPU Code Lists or the beneto designated operators.

3 For exchanges o data with other designated operators and external partners,designated operators shall use messages developed within the ramework o theUPU and published by the International Bureau in the UPU EDI Messaging Standardswhen such messages are dened and suitable or the intended exchange. Usageo such messages shall be in accordance with the provisions o article RL 267.Messages developed by other organizations may also be used once they have beenapproved by the UPU and published in the UPU EDI Messaging Standards.

4 The International Bureau shall regularly publish a list o available docu-ments and guides on telematic links and shall make them available on request todesignated operators providing telematic services.

Article RL 259Rules or payment or telematic links

Designated operators shall decide on the method o payment or network

services ollowing one o the three procedures outlined below:. the sending designated operator pays only or the messages it sends;.2 the receiving designated operator pays only or the messages it receives;.3 the sending and receiving designated operators agree to share equally the

cost o messages sent and received.

2 I two designated operators cannot agree on a method o payment ornetwork services, the method described in . will automatically apply, unlessthese two designated operators can agree bilaterally on an alternative method opayment.




N.


Section N

Integrated logistics service


1 Member countries or designated operators may agree with each otherto participate in the following services, which are described in the Regula-tions:1.1 see section M (Electronic mail. Telematic links);1.2 see section L (EMS);1.3 integrated logistics, which is a service that responds fully to customers’

logistical requirements and includes the phases before and after the

physical transmission of goods and documents;1.4 see section M (Electronic mail. Telematic links).

Article RL 260Integrated logistics service

In relations between designated operators which have agreed to providethis service, the integrated logistics service may include the collection, receipt,processing, storage, handling, dispatch, transfer transport and physical delivery

of separate or combined documents or goods.

2 The details for an integrated logistics service involving two or more desig-nated operators shall be based on bilateral agreements. Aspects that are notexpressly governed by the latter shall be subject to the appropriate provisions ofthe Acts of the Union.

3 Charges for the service shall be set by the designated operator of origin inconsideration of costs and market requirements.



O.


Section O

Miscellaneous provisions

Article RL 26Inormation to be supplied by designated operators

Designated operators shall communicate to the International Bureau, on theorms sent by the latter, the necessary inormation concerning the operation o thepostal service. This inormation shall cover, in particular, the ollowing questions:. the decisions taken on the optional application o certain general provi-

sions o the Convention and o its Regulations;.2 the reduced charges adopted under article 8 o the Constitution and details

o the services to which the charges apply;

.3 the internal postal charges applied;.4 in accordance with article 20 o the Convention:.4. the quality o service targets fxed or the delivery in their country o priority

and airmail items and o non-priority and surace items;.4.2 the latest acceptance times (LATs) or incoming international mail, at the

airport or other appropriate places;.4.3 the latest acceptance times at the inward ofces o exchange;.4.4 the level o service that can be achieved (e.g. next-day delivery in the

capital or day ater or the rest o the country);.5 the dierent rates o air conveyance dues collected in accordance with

articles RL 235.4 and RL 236.. with the dates o application;.6 the air surcharges or combined charges or the various categories o airmail

items and or the various countries, with an indication o the names o thecountries or which unsurcharged mail is admitted.

2 Any amendment to the inormation mentioned under shall be communi-cated to the International Bureau without delay, by the quickest means. Amend-ments concerning the inormation mentioned in .5 must reach the InternationalBureau within the time limits prescribed in article RL 24.

3 Designated operators may agree to exchange direct any inormation aboutair services in which they are interested, particularly timetables and the latest timeso arrival or items coming rom abroad by air to catch various deliveries.

4 The designated operators o countries which participate in the insured itemsservice and which provide direct exchanges shall communicate to one another, bymeans o CN 27 tables, inormation concerning the exchange o these items.

5 Designated operators shall supply the International Bureau with two copieso the documentation which they publish, whether relating to the internal or inter-national service. They shall also urnish, as ar as possible, other works publishedin their country concerning the postal service.



O.2


Commentary

261.1 Details o inormation to be supplied to the IB by DOs:

– the expression they have adopted, under art RL 5.2. and 3., to indicate that the postage has

been paid;

– the extraordinary conveyance dues collected under art RL 207. together with the names o the

countries to which the dues apply and, where appropriate, particulars o the services or which the

dues are payable;

– the scale o insurance charges applicable in their service to insured items in accordance with artRL 34;

– the max amount up to which they admit insurance by surace and air routes;

– where necessary, a list o their ofces which participate in the insured items service;

– where necessary, those o their regular sea or air services used or the conveyance o ordinary items

by letter post which may be used, with a guarantee o liability, or the conveyance o insured items;

– a list o their ofces o exchange responsible or handling letter post with inormation concerning the

exact name and address o each ofce, as well as its telephone, telex and teleax numbers in so ar

as they are available;

– updated inormation set out in clear, precise and detailed ashion concerning customs or other regu-

lations, as well as the prohibitions or restrictions governing the entry and transit o postal items in

their services;

– the number o customs declarations required or items subject to customs control addressed to theircountry and the languages in which declarations or customs labels may be completed;

– a list o kilometric distances or land sectors ollowed in their countries by mails in transit;

– a list o the transport services operating rom their countries used or the conveyance o surace mails

(including S.A.L. mails), with details o the points o departure, places o destination, types o service,

requency, duration o transport, capacity limits, categories o mail or which transit à découvert is

provided, conveyance charges per kg and, i the charges are not payable to the DO o the country o

departure, the necessary comments in this connection.

With regard to the airmail service, each DO must inorm the IB o:

– the districts and principal towns to which mails or airmail items originating abroad are orwarded by

internal air services;

– the decisions taken as regards the application o certain optional airmail provisions, including their

willingness to receive mails in CN 28 envelopes;

– the rates per kg o the air conveyance dues, which it collects direct in accordance with art RL 242.2and their date o application;

– the rate per kg o the air conveyance dues or airmails in transit between two airports in the same

country, fxed in accordance with art RL 235.4, and its date o application;

– the countries or which it makes up airmails;

– the ofces transerring transit airmails rom one line to another and the min time necessary or such

transhipment;

– a list o its ofces o exchange responsible or the airmail service, with details o the exact name o

each ofce as well as its telephone, telex and teleax numbers;

– details on the surace airlited (S.A.L.) mail services provided under art RL 67;

– the air conveyance rates fxed or the onward transmission o priority items and airmail items received

à découvert in accordance with the system o average rates laid down in art RL 236.., and their

date o application;– the air surcharges or combined charges or priority items and the various categories o airmail items

and or the various countries, with an indication o the names o the countries or which unsurcharged

mail is admitted;

– where applicable, the special charges or reduction or return to origin fxed in accordance with arts

RL 46.3 and RL 47.3.

DOs are requested to give the IB the inormation required 6 months at least beore the entry into orce o

the Conv.

The inormation in question is, generally speaking, the subject o the IB publications mentioned in art

RL 262. Inormation o an exceptional or special character is always given in a circ.

As a general rule, any matter o interest to the international postal service or aecting postal relations

between the territories o member countries should be notifed to the DOs o the UPU through the IB.

I DOs are not notifed, or i notifcations are irregular, the IB will be unable to render the services expected

o it.



O.3


Article RL 262International Bureau publications

The International Bureau shall publish, on the basis o inormation suppliedin accordance with article RL 26, an ofcial compendium o inormation o generalinterest relating to the implementation o the Convention and its Regulations in eachmember country. It shall also publish similar compendia relating to the implementa-tion o the Postal Payment Services Agreement and its Regulations, on the basiso the inormation supplied by the member countries and/or designated operatorsconcerned in accordance with the relative provisions in the Regulations o that Agreement.

2 It shall also publish, rom inormation supplied by member countries and/ordesignated operators and, i appropriate, by the Restricted Unions as regards 2.,or the United Nations as regards 2.5:

2. a list o addresses, heads and senior ofcials in charge o postal aairs omember countries, designated operators and Restricted Unions includingtheir e-mail addresses. The list shall, at least as concerns member coun-tries and designated operators, also contain inormation about any specifcaddresses, including e-mail addresses, in the ollowing areas:

2.. international relations;2..2 security;2..3 relations with international customers;2..4 inquiries;2..5 environment;

2..6 accounting; and2..7 emergency inormation o an operational nature (EmIS);2.2 an international list o post ofces;2.3 a compendium o transit inormation comprising:2.3. a list o kilometric distances relating to land sectors o mails in transit;2.3.2 a list o transit services provided or surace mail (including S.A.L. mail);2.4 a list o equivalents;2.5 a list o prohibited articles which shall also include narcotics prohibited

under the multilateral treaties on narcotics and the defnitions o dangerousgoods prohibited rom conveyance by post drawn up by the International

Civil Aviation Organization;2.6 a compendium o designated operators’ internal charges;2.7 statistical data relating to the postal services (internal and international);2.8 studies, opinions, reports and other statements relating to the postal

service;2.9 the ollowing three catalogues:2.9. International Bureau library catalogue (listing the works acquired by the

library);2.9.2 International Bureau periodicals catalogue (listing the periodicals received

at the International Bureau);

2.9.3 International Bureau flm library catalogue (listing the flms available orloan by the International Bureau to member countries and designatedoperators);



O.4

2.0 a catalogue o postal equipment;2. a General List o Airmail Services (known as «Liste CN 68»), which shall

be updated at least twice a year, in June and December. The June updateshall comprise the changes communicated to the International Bureau bymember countries regarding their particular inormation in the CN 68 List.The December update shall include the changes made by member coun-tries regarding their particular inormation in the CN 68 List, as well asfnancial inormation on air conveyance dues within the country o destina-tion. This fnancial inormation shall come into eect on January o theollowing year. Additional updates may be published i deemed necessary.The inormation on the UPU website shall be updated as it is made avail-able to the International Bureau;

2.2 a liste des distances aéropostales (List o Airmail Distances) drawn up incollaboration with the air carriers.

3 It shall also publish:3. the Manuals o the Convention and o the Postal Payment Services Agree-

ment;3.2 the other Acts o the UPU annotated by the International Bureau;3.3 the Multilingual Vocabulary o the International Postal Service.

4 Amendments to the various publications listed under to 3 shall be noti-fed by circular, bulletin, supplement or other appropriate means. However, anyamendments to the publications listed under 2. and 2.2 and the date on whichthe amendments take eect shall be notifed to member countries and designatedoperators by the quickest means (air or surace), with the minimum o delay andin the most appropriate orm.

5 The publications published by the International Bureau shall be distributedto member countries and designated operators in accordance with the ollowingrules:5. All publications, excepting the one specifed under 5.2, shall be distrib-

uted in three copies, one o which shall be in the ofcial language. Theother two shall be supplied either in the ofcial language or in the languagerequested in accordance with article 0 o the General Regulations.

5.2 The periodical “Union Postale” shall be distributed in proportion to thenumber o contribution units assigned to each member country and desig-nated operator under article 30 o the General Regulations.

5.3 Over and above the number o copies distributed ree o charge by virtueo the rules set out under 5., member countries and designated operatorsmay purchase International Bureau publications at cost price.

6 Publications published by the International Bureau shall also be sent to theRestricted Unions.

Commentary

262.1 The compendia o inormation o general interest are commonly called Letter Post Compendium,

Parcel Post Compendium and Postal Payment Services Compendium.


Decision o 2009 POC, doc POC 2009.–Doc 5.



O.5Update 1 – July 2010

262.2.2 Since the 1997 edition, this publication has been distributed under the name “Universal Postal

List o Localities”.

262.2.3.2 From 2006 onwards, this publication also contains inormation on transit à découvert or

surace mail (including S.A.L. mail).

262.2.4 and 6 The 1993 EC decided to discontinue this publication.

262.2.10 This publication is distributed under the name o “List o Suppliers o Postal Equipment and

Materials”.

Article RL 263Telegraphic addresses

1 For telegraphic communications exchanged between one another, desig-nated operators shall use the ollowing telegraphic addresses:

1.1 “Postgen” or telegrams intended or central administrations;1.2 “Postbur” or telegrams intended or post ofces;1.3 “Postex” or telegrams intended or ofces o exchange.

2 These telegraphic addresses shall be ollowed by the indication o the placeo destination and, where appropriate, any other details considered necessary.

3 The telegraphic address o the International Bureau shall be “UPUBerne”.

4 The telegraphic addresses indicated under 1 and 3, completed as neces-sary by the indication o the dispatching ofce, shall also serve as the signature totelegraphic communications.

Commentary

263.1.1 For special cases, see the List o addresses o heads and senior ofcials o postal entities,

published by the IB.

263.4 The attention o DOs is drawn to the desirability o notiying their national telegraph services o

their telegraphic addresses.

Article RL 264Period o retention o documents

1 Documents o the international service shall be kept or a minimum periodo 18 months rom the day ollowing the date to which they reer. However, i thedocuments are reproduced on microflm, microfche or similar medium, they maybe destroyed as soon as it is established that the reproduction is satisactory.

2 Documents concerning a dispute or inquiry shall be kept until the matterhas been settled. I the initiating designated operator, being duly inormed o theresult o the inquiry, allows six months to pass rom the date o the communicationwithout raising any objections, the matter shall be regarded as closed.




O.6

Article RL 265Forms

1 The orms shall be in conormity with the annexed specimens.

2 The texts, colours and dimensions o orms as well as other characteristicssuch as the position reserved or entering the barcode shall be those prescribedin these Regulations.

3 Forms or the use o the public shall bear an interlinear translation in Frenchwhen they are not printed in that language.

4 Forms or the use o designated operators in their relations with one anothershall be drawn up in French with or without interlinear translation, unless the desig-nated operators concerned arrange otherwise by direct agreement.

5 Forms as well as any copies thereo shall be completed in such a waythat the entries are ully legible. The original orm shall be sent to the appropriatedesignated operator or to the party most concerned.

6 Wherever an ofce o exchange needs to be specifed on a postal orm,the rules as specifed in article RL 169 shall apply.

Commentary

265 The 1994 Seoul Congress approved a new principle or numbering orms, consisting in rearranging

the existing series “C”, “AV” and “VD” series o orms in the Convention as a single series running rom

CN 1 to CN XX.

265.1 The model orms are given on loose leaves in the “Collection o UPU Forms” published by the IB,

thus acilitating printing by DOs.

To acilitate the running o postal operations and to ensure that all postal service docs remain in good

order during their period o retention, the DOs concerned are recommended to make use o good quality

materials (ormal opinion C 78/Hamburg 1984).

In recommendation C 31/Washington 1989, Congress recommended DOs to select paper manuactured

by processes that cause as little pollution as possible (ecological paper) or printed matter used in the

postal services. The word “ecological” mainly means that the paper is not bleached using chlorine (ie chlo-

ride gas, hypochlorite or chlorine peroxide). Bleaching with chlorine causes the emission o partic-ularly

dangerous pollutants; it is also a waste o energy and adds 10 to 15% to the cost o making the paper.

265.2 I possible, the orms should be printed in green on ivory paper except where the Regulationsprescribe specifc colours or certain orms.

265.5 DOs must avoid as ar as possible flling out by hand accounting documents that are to be sent to

other DOs and, to that end, to use typewriters or computer printers to ensure the legibility o these docu-

ments (recommendation C 82/Seoul 1994).




O.7Update 1 – July 2010

Prot Article RL XXIIForms

1 Notwithstanding article RL 265, the designated operators o Brazil, Germany,Hungary (Rep.), Luxembourg and the United States o America may modiy thedimensions and ormat o the CN 07 orm.

2 Notwithstanding article RL 265.2, France may make the ollowing changesto the CN 07 orm:2.1 add a barcode with bars and/or digits that complies with the technical

specifcations accepted in the standards approved by the UPU;2.2 include a quiet zone in the lower part;2.3 add in the addressee box standard orange-coloured machine-readable

guide lines or writing and enlarge the “Addressee o item” and “Return to”areas;

2.4 incorporate the English version o the mandatory inormation to becompleted at destination.

3 Notwithstanding article RL 265.2, Italy may make the ollowing changes tothe CN 07 orm:3.1 colour the addressee box in white and add internal machine-readable

guide lines or writing;3.2 colour the quiet zone in the lower part in white;3.3 in the “Nature o the item” box, delete the products or which the advice o

delivery service is not provided;

3.4 move rom the lower let-hand side to the lower right-hand side the inor-mation concerning the signature o the orm.

Article RL 266Forms or the use o the public

1 For the purpose o applying article RL 265.3, the ollowing shall be consid-ered as orms or the use o the public:CN 01 (International reply coupon);

CN 07 (Advice o receipt/o delivery/o payment/o entry);CN 08 (Inquiry);CN 11 (Franking note);CN 14 (Collective envelope);CN 17 (Request or withdrawal rom the post, alteration or correction o address,

cancellation or alteration o the COD amount);CN 18 Declaration concerning the non-receipt (or receipt) o a postal item;CN 22 (Customs declaration label);CN 23 (Customs declaration);CN 29 (COD label);

CN 29ter (Coupon or COD items);CN 30 (R label combined with the name o the ofce o origin, the number o the

item and the triangle with word “Remboursement” (Cash-on-Delivery)).

Letter Post – Prot Art RL XXII; RL 266



O.8

Article RL 267 Application o standards

1 The execution o some Regulations may involve the application o certainstandards. Member countries and/or designated operators should reer to therelevant UPU standard publications which contain the standards approved by theUPU.

2 Except where the application o a UPU standard is explicitly required by areerence to it in the Regulations, the application o UPU standards shall be volun-tary. Nevertheless, member countries and/or designated operators are advisedto adhere to the standards that are relevant to their domestic and internationaloperations in order to enhance processing efciency and the interoperability otheir systems and processes.

3 A UPU standard should be adopted in its entirety. Member countries and/ordesignated operators shall ensure that their use o a UPU standard is ully compliantwith the requirements specifed therein. They may deviate rom recommendationsonly to the extent permitted by the standard concerned.




O.9

Article 10Sustainable development

Member countries and/or their designated operators shall adopt and imple-ment a proactive sustainable development strategy focusing on environmental,social and economic action at all levels of postal operations and promotesustainable development awareness in the postal services.

Article RL 268Environmental aspects

Designated operators should make their products and services as envi-ronment riendly as possible within the limits imposed by technologies andresources.

2 The consumption o materials and energy should be optimized and be theminimum consistent with the efcient conduct o operations.

3 Materials used should comply with non-pollution or non-toxic standardsestablished by the relevant national and international agencies.

4 Designated operators should promote the recycling o paper and othermaterials. They should also promote the use o recycled materials.




P.


Section P

Transitional and fnal provisions

Article 35Conditions or approval o proposals concerning the Convention and theRegulations

1 To become eective, proposals submitted to Congress relating to thisConvention must be approved by a majority o the member countries presentand voting which have the right to vote. At least hal o the member countriesrepresented at Congress and having the right to vote shall be present at thetime o voting.

2 To become eective, proposals relating to the Letter Post Regula-tions and the Parcel Post Regulations must be approved by a majority o themembers o the Postal Operations Council having the right to vote.

3 To become eective, proposals introduced between Congressesrelating to this Convention and to its Final Protocol must obtain:3.1 two thirds o the votes, at least one hal o the member countries o

the Union which have the right to vote having taken part in the vote, ithey involve amendments;

3.2 a majority o the votes i they involve interpretation o the provisions.

4 Notwithstanding the provisions under 3.1, any member country whosenational legislation is as yet incompatible with the proposed amendment may,within ninety days rom the date o notifcation o the latter, make a writtendeclaration to the Director General o the International Bureau stating that itis unable to accept the amendment.



P.


Article 36Reservations at Congress

1 Any reservation which is incompatible with the object and purpose othe Union shall not be permitted.

2 As a general rule, any member country whose views are not sharedby other member countries shall endeavour, as ar as possible, to conormto the opinion o the majority. Reservations should be made only in cases oabsolute necessity, and proper reasons given.

3 Reservations to any article o the present Convention shall be submittedto Congress as a Congress proposal written in one o the working languageso the International Bureau and in accordance with the relevant provisions othe Rules o Procedure o Congresses.

4 To become eective, proposals concerning reservations must beapproved by whatever majority is required or amendment o the article towhich the reservation relates.

5 In principle, reservations shall be applied on a reciprocal basis betweenthe reserving member country and the other member countries.

6 Reservations to the present Convention shall be inserted in the FinalProtocol to the present Convention, on the basis o proposals approved by

Congress.



P.3

Article 37Entry into orce and duration o the Convention

1 This Convention shall come into orce on 1 January 2010 and shall remainin operation until the entry into orce o the Acts o the next Congress.

In witness whereo the plenipotentiaries o the Governments o the membercountries have signed this Convention in a single original which shall bedeposited with the Director General o the International Bureau. A copy thereoshall be delivered to each party by the International Bureau o the UniversalPostal Union.

Done at Geneva, 12 August 2008

Article RL 69Entry into force and duration of the Letter Post Regulations

These Regulations shall come into force on the day on which the UniversalPostal Convention comes into operation.

They shall have the same duration as that Convention unless the PostalOperations Council decides otherwise.

Done at Berne, on November 008.




1

Other decisions concerning the Convention

Other decisions concerning the provisions o the Conventionapplicable to Letter post and its Regulations

Decision C 3/2008Interpretation o the term «member country» replacing «postal administration»in the Acts o the Union

Congress,

In view othe need to amend the Acts o the Union, including the replacement o the term“postal administration” hitherto used in the Acts o the Union with the terms “member

country” and “designated operator”, as requ ested by resolution C 11/2004 adoptedby the Bucharest Congress (hereinater reerred to as the “replacement”), as wellas the need to prevent an obstacle or each member country to ratiy or acceptthe Acts o the Union which would be caused by the replacement,

Consideringthe act that each member country was allowed to dene the term “postal admin-istration” stipulated in the Acts o the Union within the ramework o its nationallegislation beore the replacement, based on resolution C 29/1994 adopted by the

Seoul Congress, meaning that some member countries interpreted the term “postaladministration” as “governmental authorities responsible or postal services whichare stipulated in the Acts o the Union” and that this replacement does not intendto change the concept o the aorementioned resolution and the location o powero supervision over postal services stipulated in the Acts o Union,

Declares ofcially that

without prejudice to the denition provided in the Acts o the Union, the termmember country may include, in order to implement the obligations arising rom

the Acts o the Union, the “governmental authorities responsible or postal servicesstipulated in the Acts o the Union” within the ramework o member countries’national legislation, as the context requires.

(Proposal 21, Committee 3, 1st meeting)



2


Resolution C 7/2008Customer relations and customer service

Congress,

Consciouso the importance o making the needs o customers the key ocus o all activitieso the Post as refected in the mission and activities o the Union,

Notingthe emphasis placed on customer issues by the 2004 Congress and in the Bucha-rest World Postal Strategy and,

Stressingthe value o partnerships and partnering between the postal operators and their

customers in the customer satisaction value chain, at international, regional andnational levels,

Recognizing– that weak links in the service delivery value chain will have a strong impact

on all o the suppliers and their capacity to provide quality services tocustomers as promised and expected;

– that despite the eorts being made to increase the ocus on customerservice, there is not yet universal implementation o standards, guidelinesand best practices by all o the service suppliers in the universal service

value chain and network;– the need to share knowledge, best practices and conduct benchmarkingto monitor and ensure progress,

Urges

– the postal operators o Union member countries to: • maketheneedsofcustomersthekeyfocusoftheiractivities; • adopt and promulgate a customer service charter; • commit to act as customers and suppliers to each other;

• share inormation, resources and experience in targeted customerservice areas; • make customer relations management and customer service a key

ocus o their training programmes; • participate in the activities undertaken at Union level,– the Restricted Unions to: • support the eorts o their members to become customer driven; • acilitate the development o marketing expertise,



3


Instructs

the Postal Operations Council, in conjunction with the International Bureau, toensure that appropriate attention is paid to POC and CA initiatives and proposalsthat impact on customers, particularly initiatives and proposals that may aectcosts and prices, and that, where possible, ormal consultation with customergroups is undertaken to gauge external opinion,

Further instructs

the Postal Operations Council, in conjunction with the International Bureau, to:– assist the postal operators o Union member countries to become more

customer oriented, acilitating the sharing o best customer relations prac-tices and developing capacity and capabilities in all areas o customerservice relationships;

– monitor developments and participate in the work o other organizationsat regional and international levels in the areas o customer services andcustomer relations;

– include in its work programme the ollowing key issues:a Customer service charter: encourage and acilitate its adoption;b Customer satisaction surveys: encourage and acilitate the under-

taking o surveys which include both end customers and internalcustomers in the service delivery value chain. Apply benchmarkingto monitor progress;

c Customer service and complaints management: ensure that

continual improvement o the complaints-handling process andthe overall quality o service and customer service are a permanentocus and objective o postal organizations;

d Training o sta in customer management and service areas: theUnion’s activities devoted to capacity building, including the relatedtraining programmes, should place emphasis on customer issues;

e Customer service commitment to build a customer-supplier rela-tionship: all o the postal operators o Union member countrieswith universal postal service obligations should commit to act oncustomers’ needs and act as customers and suppliers to each

other; Customer day: take steps to encourage member countries to holda customer day each year to improve interaction with, and seekeedback rom, customers,

Invites

the Consultative Committee to participate actively in POC customer relations activi-ties to ensure that customer issues are brought to the ore in POC deliberations.




4


Resolution C 9/2008Direct mail markets development

Congress,

Taking noteo the activities undertaken during the period 2005–2008 aimed at developing directmail markets around the world,

Considering– direct mail’s growing importance in terms o overall letter-mail volumes;– that direct mail is helping to counter the decline o traditional letter mail;– that the development o direct mail markets encompasses numerous

opportunities to increase the volumes, revenues and protability o thepostal services;

– that increased direct mail activities promote the growth o many othertraditional and value-added postal products and services, including letters,parcels, logistics and nancial services,

Awarethat countries and regions are at dierent stages o direct mail market develop-ment,

Acknowledgingthe economic benets to countries, designated operators and other industry stake-

holders in the direct mail value chain,Convincedo the value o strengthening relations with these stakeholders or mutualbenet,

Recognizingthe value and positive role o the Union and its Direct Mail Advisory Board in guidingthe Postal Operations Council on matters relating to direct mail and in providingvaluable industry expertise to postal operators in general,

Urges

Member countries and their designated operators to undertake activities aimedat:– ostering the development o the local direct mail market as a means o

promoting economic and market expansion;– increasing direct mail volumes domestically and internationally;– increasing expertise in direct mail marketing as used by businesses to

acquire and retain customers;

– educating other stakeholders about direct mail and direct marketing sothat they acquire the necessary skills;



5


– improving knowledge o the direct mail market and developing tools tomonitor volume growth and quality,

Instructs

the Postal Operations Council, in conjunction with the International Bureau, to:– continue the work o the DMAB, aimed at ostering the growth o direct

mail as a actor o economic and market expansion, by increasing marketknowledge and by developing the expertise o stakeholders at all levels;

– continue to promote the development o direct mail markets worldwide inpartnership with the industry,

Also instructs

the International Bureau to maintain at least the current level o resources to manage

and implement the activity plans dened by the DMAB.(Proposal 33, Committee 7, 1st meeting)

Resolution C 10/2008Postal market development

Congress,

In view othe rapidly changing postal environment, including globalization, liberalization,competition, regulation, new technologies and more sophisticated customerdemand,

Notingthe urgent need or postal services to become more enterprising, innovative andviable, and the particular need or developing countries to upgrade postal networksand services,

Also notingthe twin imperatives o governments to eect change without impairing the postalservices’ ability to maintain and improve services, including the provision o highquality universal service,

Recognizingthe gap between UPU designated operators in terms o market knowledge,

Acknowledgingthe activities undertaken by the Postal Operations Council (POC) during the

2005–2008 period, directed at acilitating access to knowledge and expertise inmarket development,



6


Further notingthe valuable cooperation and results achieved through the work o POC ProjectGroups,

Also acknowledgingthe emphasis placed on postal market development in the Nairobi PostalStrategy,

Mindul thatthe market segments o letter post, and value-added letter services, parcels andpostal nancial services, will continue to be valued businesses o designatedoperators,

Awareo the value to the customer and the postal industry o other products and services

in the courier, express, logistics and E-business market segments,Further acknowledgingthe benets o market growth that fow to all postal sector stakeholders,

Urges

governments to:– provide the necessary ramework or the growth o postal markets;– create a business environment that will enable and encourage the postal

services to improve perormance and satisy customer needs,Invites

designated operators and Restricted Unions to:– cooperate with the bodies o the Union to increase market knowledge and

respond rapidly to the changing business environment;– take advantage o the postal inrastructure to diversiy the portolio o

products and services made available through the postal network;– improve capabilities in marketing and sales unctions,

Instructs

the Postal Operations Council to:– acilitate the growth o letter post, parcels and postal nancial services

markets, as well as express services, logistics and E-business, includinghybrid mail, E-shopping, electronic postal certication and .post;

– increase market knowledge by monitoring changes and measuring growthwithin the industry and disseminating the inormation widely to all stake-holders;

– develop programmes designed to increase capabilities in business devel-opment, marketing and sales;



7


– create or maintain business relationships and partnerships at internationallevel that help meet the market growth objective,

Also invites

the Consultative Committee to participate actively in the work o the POC to acili-tate market growth.


Resolution C 11/2008Future work on development o an action plan or letter post

Congress,

Consciousthat the mission o the Union, as set out in the Preamble to its Constitution “… isto stimulate the lasting development o ecient and accessible universal postalservices o quality in order to acilitate communication between inhabitants o theworld ...”,

Recognizingthat the universal postal service is a core value o the Union and o its members inorder to support the single postal territory o the Union, as expressed in article 3

– Universal postal service o the Universal Postal Convention (Bucharest),Realizingthat the permanent provision o quality basic postal services at all points in theterritory o the member countries o the Union, at aordable prices, carries withit the need to “... ensure that the universal postal service is provided on a viablebasis, thus guaranteeing its sustainability.”, as set out in article 3, paragraph 4, othe Convention, and that basic and supplementary letter-post services constitutea undamental core o quality basic postal services throughout the world,

Noting howeverthat, despite specic mandates given by past Congresses to consider how toimprove various letter-post services, there is no integrated, orward-looking planthat would address the undamental needs o the world’s inhabitants or modernizedletter-post services and the specic challenges and opportunities or letter-postservices in a 21st century environment,

Recognizingthat other product and service areas covered under the Acts o the Union, suchas postal parcels, postal nancial services, electronic products and services and

EMS, have beneted rom being guided by a similar integrated overall action planthat takes into account all aspects o how the Union and its various stakeholderscan mobilize resources and innovate to ensure the continued success o the



8


Union’s member countries in these areas, and to oster international trade andpostal development,

Exhorts

the Postal Operations Council to:– support all viable means to oster universal postal service or letter-post

services through innovation and appropriate investment in the moderniza-tion o basic and supplementary letter-post services so as to ensure itssustainability;

– encourage initiatives to eect the positive changes needed to assure thesustainability o basic and special letter-post services on the territory otheir respective member countries,

Further exhorts

the parties concerned to take active steps to invest in modernized basic andsupplementary letter-post services, with a view to ostering the sustainability andeconomic viability o the universal postal service or letter post,

Instructs

the bodies o the Union:– to all take active steps, in their respective areas o responsibility, to ensure

the development o an integrated, orward-looking overall plan or letter-

post services within the ambit o the Universal Postal Union, as a criticalpart o the Union’s strategic planning or the uture;– to establish a group responsible or developing such an integrated action

plan or the period 2010–2013 and beyond, with emphasis on: • marketconditionsandcustomerexpectations, • astrategyforletter-postservices, • productsegmentation(includingareviewfortheclassicationof

mail items within the letter post and parcel post segments), devel-opment and improvement plans, and timetables,

• extendingtheexchangeofelectronicdata,qualityofservicemeas-

urement and the integration o additional service eatures and linkingthem with pay-or-perormance incentives where appropriate, • aharmoniousimplementationoftheactionplandevelopedthrough

cooperation and coordination between the bodies o the Union;– to take, prior to the 2012 Congress, specic initiatives within their respec-

tive areas o responsibility to put in place elements o the action plan thatthey have developed and approved;

– to present to the 2012 Congress, as appropriate, proposals designed toensure the implementation o elements o the overall action plan duringthe 2014 to 2017 period.




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Resolution C 12/2008Innovation as key to the uture o the postal network

Congress,

Notingthe dramatic changes taking place in the postal environment and the acceleratingspeed o transormation, which require changes in postal products, businessmodels, solutions and management practices,

Recognizingthe need to keep pace with ongoing developments and to adapt postal productsand procedures in line with the new demands arising rom recent advancementsand transormations,

Re-emphasizingthe mission o the Union to “stimulate the lasting development o ecient andaccessible universal services o quality”,

Acknowledgingthe role o innovation and o innovative postal products, solutions and businessmodels in eorts to maintain and urther strengthen the competitiveness o membercountries,

Decides

to mark the our-year cycle ending with the 2012 Union Congress by highlightingthe theme “Innovation in the postal sector”,

Invites

member countries to take account o advances in the development o postal prod-ucts, solutions and business models, and to endeavour to create new and adaptiveservices and trends based on those advances,

Instructs

the Postal Operations Council, assisted by the International Bureau, to:– set up an internal body responsible or conducting regular studies on inno-

vation in the postal sector (innovative postal products, solutions, businessmodels and management practices);

– promote a culture o innovation among member countries;– ormulate measures to promote innovation and evaluate the impact o

innovation on quality o service;– develop a strategy or innovation in the international postal service;

– benchmark innovative products, solutions, business models and manage-ment practices;



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– submit the results and ndings o this work to the Council o Administra-tion.


Resolution C 13/2008Insured service

Congress,

Consideringresolution C 27 o the 2004 Bucharest Congress on customer relations, whichocused on helping designated operators to become more customer-oriented andresponsive to their changing needs,

Also consideringconcepts such as “customer care”, which is already included in the Union mission,and the importance given in postal strategies to the role o the customers inpromoting postal services and increasing the range o services according to theneeds o the customers,

Awareo the act that the provision o insured letter-post items is a potential growth areaor the international mail services and the existence o the insured service in almost

all the Union member countries, especially those with strong labour markets, willnot only attract the attention o customers, but also increase the revenue and traco designated operators,

Instructs

the Postal Operations Council to study the subject and, in collaboration with theInternational Bureau, take the necessary action or collecting the views o all themember countries as regards the inclusion o this service among the basic services,and adopt suitable strategies in this regard.


Resolution C 14/2008International registered, insured and Exprès services (international value-added letter services)

Congress,

Acknowledgingthat the provision o value-added letters is a potential growth area or internationalmail services because customers have high expectations and need to know quickly,



11


by electronic means, rst o all i and when their registered or insured letter or Exprèsitem has arrived in the destination country and, secondly, i it has been deliveredor i delivery has been attempted,

Awarethat a number o designated operators are scanning registered, insured and Exprèsitems on receipt so that conrmation o delivery can be transmitted electronically,resulting in designated operators o origin being able to improve their customerservice by uploading this inormation to their domestic websites so that customerscan see the inormation themselves,

Further awarethat this also reduces costs and time, in that it eliminates the need or customersto contact their local customer care service,

Recognizingthat these services have been improved and developed to meet the needs ocustomers, in particular, the growth in small packets resulting rom Internetpurchases and business documents,

Notingthat Letter Post Regulations relating to Exprès items, registered items and insureditems have been amended to acilitate these developments and amended urtherto acilitate the use o an electronic CN 08,

Instructs

the Postal Operations Council:– to monitor the urther development o these international value-added

letter services by seeking progress reports rom the designated opera-tors;

– to encourage all Union member countries and their designated operatorsto exchange data concerning these international value-added letter serv-ices, in accordance with the Union’s technical standards, by incorporatingurther provisions or this in the Letter Post Regulations, i necessary.


Resolution C 15/2008Quality o Service Fund

Congress,

Having examined

the report submitted by the Postal Operations Council on the progress o the Qualityo Service Fund (CONGRÈS–Doc 31 and Add 1),



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Notingthat in its eight years o activity, the QSF has launched more than 400 projectswhich have had a substantial impact in terms o improving the quality o the mailservice in over 150 beneciary designated operators,

Observingthat, through the volume o nancial resources released, the Fund has become avital component in the Union’s development cooperation system,

Awarethat the Fund’s innovative structures and operating rules have enabled the Board oTrustees, with the support o the International Bureau and in collaboration with theRestricted Unions, to manage the Fund’s nancial resources eectively and osterclose regional cooperation, as demonstrated by the regional and global projects,

Concernedthat, despite the changes in the method o calculating QSF contributions introducedby the Bucharest Congress, the revenues generated do not appear to adequatelyaddress the service quality investment costs o the least developed countries(LDCs) and certain countries in a special position,

Bearing in mindthe need to rationalize and expedite the use o all the resources available, and theongoing concern about ensuring the overall coherence o the Union’s activities,more specically in the area o development o service quality or international

mail with ocus on perormance measurement and evaluation and enhancemento network operations,

Persuadedthat the eorts made by the Board o Trustees and the Postal Operations Councilwith the support o the International Bureau to optimize and simpliy the Fund’srules must be continued, as must the eorts to coordinate the ormulation, moni-toring and evaluation o QSF projects,

Also convinced

that extending the Trust’s duration and guaranteeing the unding or its activitiesor 2010 to 2013 would be ully consistent with Objective 1 o the Nairobi PostalStrategy and would constitute a major source o unding or activities related tothe elds described in article 7.2.1 o the QSF Deed o Trust,

Further convincedthat, depending on the decisions taken on terminal dues and assuming that inter-national mail fows remain stable, it would be desirable that the level o annualnancing generated by the Fund between 2006 and 2009 be maintained, as ar aspossible, rom 2010 to 2013,



13


Attentiveto the need to hold elections to choose the members o the QSF Board o Trustees,whose current incumbents have remained in place since 2001,

Decides:

– that the date or dissolving the Trust, which is currently set at 31 December2012, shall thereore be postponed until 31 December 2016;

– that the link between the Fund and terminal dues shall be maintained;– that QSF projects should continue to ocus on improvements in the quality

o service o beneciary designated operators, particularly the quality othe inbound letter-mail fows subject to terminal dues;

– that the Fund’s objectives and the undamental responsibilities o theBoard o Trustees as the Trust management body reporting to the POCshall remain unchanged or the period 2010–2013;

– that QSF work on improving the quality o the universal service in thebeneciary designated operators shall continue during the 2010–2013period;

– that new elections or membership in the QSF Board o Trustees shall takeplace ater the 24th Congress,

Instructs:

– the Postal Operations Council: • to modiy article 2.3 o the Deed o Trust so that a new QSF Board

o Trustees can be elected beore the end o the Trust; • to propose, at its 2009 session, procedures or electing the memberso the QSF Board o Trustees, bearing in mind that the structureand timing o these elections should ensure both the accountabilityo Board members and a high level o continuity o knowledge andexperience within the Board o Trustees itsel;

• to produce, on the basis o recommendations ormulated bythe Board o Trustees, updates to the Deed o Trust, the ProjectManagement Manual and the Financial Management Manual,bearing in mind the need to:

– take account o the Congress decisions, in particular thoseconcerning the lists o QSF settlor and beneciary desig-nated operators, as well as the level and method o calcu-lating QSF contributions,

– analyze and adapt the rules governing the QSF,– acilitate access to Fund resources and accelerate the

submission o project proposals and use o available QSFunds by introducing urther fexibility in the proceduresapplicable to the operational and nancial management oQSF projects, including regional and global projects,

– acilitate the submission and implementation o projectsrelating to quality measurement systems such as the global



14


monitoring system endorsed by the Union which are nan-cially aordable or the beneciary designated operators;

– the International Bureau: • to continue to provide the secretariat or the Board o Trustees and

administer the QSF accounts during the 2010–2016 period, • in view o the Nairobi Postal Strategy and its implementation,

in particular through regional development plans, to take intoaccount the benets o aligning QSF projects with other projectsassisting improvements to the postal networks and the ormulationo regional and global QSF projects,

• to encourage beneciary designated operators to present projectsnanced by the QSF and multi-year integrated projects (MIPs).

(Proposal 49, Committee 8, 3rd meeting)

Resolution C 17/2008Classifcation o countries and territories or terminal dues and Quality oService Fund purposes

Congress,

Bearing in mindthe ongoing reorm o the Union terminal dues system, which is intended to becountry-specic and aordable, and must maintain the universal service obligation

o aordable and accessible postal services or all persons,Taking into accountthe classication o countries, which denes member countries and territories aseither target, new target or transition countries,

Consideringthat the “one size ts all” approach to postal development indicators and the linkedcountry classication will unavoidably result in an extremely limited number oresults that might not be equitable,

Consciousthat the growing impact o globalization is resulting in a number o smaller membercountries having to make rapid transitions rom agricultural economies to serviceeconomies,

Also consciousthat certain countries that are mostly dependent on diminishing natural resourcesare transitioning to service economies,

Awarethat rapid shits to service economies do not permit the timely but critical socialand other inrastructural development or these member countries, or the training



15


and development o their peoples to access the new economic mainstreams othese economies,

Notingthat globalization has seen a growing trend in multinational corporations relocatingtheir operations to these newly established service economies, including the relo-cation o a vast number o highly paid but transient workers who have the corecompetencies and skills to support these operations,

Also notingthat several member countries that essentially depend on natural resources intheir national economies attract, in a noticeable way, oreign workers rom otherdeveloping or least developed countries, and that these oreign workers exceedin their numbers the local populations,

Also awarethat these oreign workers can be either highly paid compared to the local popu-lation, or lowly paid compared to the local population, either instance creating animbalance in the purchasing capacity o the populations,

Acknowledgingthat in these new markets there will, or the oreseeable uture, be a multi-tieredeconomy which will skew the statistical data and criteria used to classiy thesemember countries, specically the GNI and GDP,

Realizingthat these data will not accurately refect the economic realities o the local popu-lations o these member countries,

Observingthat any increases in local postal taris have the potential to place these admin-istrations in confict with the universal service obligation o the Universal PostalUnion or their populations,

Instructs

the Council o Administration:– to develop and implement a process or submission o well argued and

evidenced appeals to account or anomalies or inconsistencies in indi-vidual country classication cases;

– to reclassiy countries which can prove with well argued evidence thatthere are valid reasons why their right to be kept in the transition systemshould be preserved;

– to hear any appeals and issue a decision no later than the Council o Administration session o 2009.

(Proposal 71.Rev 1, Committee 5, 2nd meeting)



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Resolution C 18/2008Classifcation o countries and territories or terminal dues and Quality oService Fund (QSF) purposes

Congress,

Having adoptedthe provisions o the Union’s new terminal dues system,

Consideringthat Bucharest Congress resolution C 13/2004 instructed the Council o Adminis-tration to establish an acceptable system or the classication o countries,

Having observedthat the need or preerential terminal dues rates decreases with the country-specic

potential to sel-nance postal development and increases with the country-specic diculties in serving the postal territory and with the postal service levelprovided,

Notingthat the gross national income per capita refects the potential to sel-nance postaldevelopment and that the average costs per letter refect the diculties in servingthe postal territory,

Bearing in mind

that the special needs o small countries/territories, i.e. small island developingcountries/territories and land-locked countries/territories in similar circumstances,have to be ully taken into consideration,

Recognizingthe special needs o least developed countries or preerential treatment,

Decides

– to endorse the methodology or the classication o countries in ve groups,

as described in CONGRÈS–Doc 19.Rev 1.Annexes 1 and 2, subject to theollowing adjustments: • the maximum value o the postal development indicator (PDI) in

Group 5, used or purposes o classication in Group 4, shouldnot include the highest PDI value o countries ound to be eligibleor graduation rom the list o least developed countries (LDCs)prepared by the United Nations Economic and Social Council(UNECOSOC);

• paragraph 24 in CONGRÈS–Doc 19.Rev 1.Annex 2 should bedeleted so that countries are not assigned to a dierent group

solely on the basis o not having provided tari data or purposeso classication;– to adopt a our-year classication cycle as o 2010;



17


– on the classication o countries in ve groups or terminal dues and qualityo service und purposes, as shown in the lists in Annex 1. The provisionsconcerning terminal dues rates and levels o contribution and access toQSF unds are specied in the Convention,

Authorizes

the Council o Administration to decide on the temporary downward reclassica-tion o countries due to war or extremely severe economic crisis.

(Proposal 86, Committee 5, 2nd meeting)

Annexe 1

Group 1.1 – List o countries and territories that were in the target system prior

to 2010, that apply the target terminal dues system during the period rom2010 to 2013, and that contribute to the Quality o Service Fund as providedor in article 31 o the Convention

Countries and territories PDI value

Australia 0.403– Norolk Island –1

Austria 0.623Belgium 0.594Canada 0.418

Denmark 0.751– Faröe Islands –1

– Greenland 0.294Finland 0.599France 0.558– French Overseas Territories coming within the Union’s

jurisdiction by virtue o article 23 o the Constitution:– – French Polynesia 0.347– – New Caledonia 0.230– – Wallis and Futuna Islands 0.041Germany 0.635Great Britain:– United Kingdom o Great Britain and Northern Ireland 0.609– Guernsey 0.585– Isle o Man 0.599– Jersey 0.777Overseas Territories (United Kingdom o Great Britain andNorthern Ireland):– Falkland Islands (Malvinas) 0.264

1 These countries and territories have been classied based on their previous status as targetcountries and territories and not on their PDI value, due to the unavailability o data.



18


– Gibraltar 0.535– Pitcairn Islands –1

– Tristan da Cunha –1

Greece 0.331Iceland 0.565Ireland 0.579Israel 0.311Italy 0.420Japan 0.548Liechtenstein 0.901Luxembourg 0.937Monaco 0.551Netherlands 0.641New Zealand 0.355Norway 0.897Portugal 0.289San Marino 0.684Spain 0.373Sweden 0.582Switzerland 0.853United States o America 0.648Vatican –1

Group 1.2 – List o countries and territories that were in the transition systemprior to 2010, that apply the target terminal dues system during the period rom2010 to 2013, and that contribute to the Quality o Service Fund as providedor in article 31 o the Convention


Bahamas 0.319Hong Kong, China 0.428Overseas Territories (United Kingdom o Great Britain andNorthern Ireland):– Anguilla 0.326– Bermuda 0.724– British Virgin Islands 0.714– Cayman Islands 0.789– Turks and Caicos Islands 0.341Kuwait 0.364

Aruba 0.354Qatar 0.572

1 These countries and territories have been classied based on their previous status as targetcountries and territories and not on their PDI value, due to the unavailability o data.




19


Update 1 – July 2010

Singapore 0.432Slovenia 0.387United Arab Emirates1 0.389

Group 2 – List o countries and territories that apply the transition terminaldues system in 2010 and 2011 and the target terminal dues system in 2012and 2013, that beneft rom and contribute to the Quality o Service Fund asprovided or in article 31 o the Convention


Antigua and Barbuda 0.169Bahrain (Kingdom) 0.248

Barbados 0.225Brunei Darussalam 0.316Macao, China 0.277Croatia 0.163Cyprus 0.298Czech Rep. 0.286Dominica 0.147Estonia 0.235Fiji1 0.150Overseas Territories (United Kingdom o Great Britain and

Northern Ireland):– Montserrat 0.142Grenada 0.175Hungary (Rep.) 0.220Korea (Rep.) 0.281


1 In decision CA 3/2009, the Council o Administration took the ollowing decision:“The Council o Administration,NotingCongress resolution C 17/2008,

Having examinedCA C 1 2009.1–Doc 6b relating to an appeal procedure concerning the classication o countriesor terminal dues and Quality o Service Fund purposes,Having also examinedappeals submitted by Fiji (CA C 1 2009.1–Doc 6c and Add 1) and by the United Arab Emirates(CA C 1 2009.1–Doc 6d and Add 1),Decides– to approve the procedure or submitting appeals involving the classication o countries or

terminal dues and Quality o Service Fund purposes, speciying that the two-month deadlineor submitting the appeal and the two-week deadline or the International Bureau’s technicalanalysis would be based on the date o the meeting o the deciding CA body;

– to approve the appeal submitted by Fiji or transerring rom group 2 to group 3;– to approve the appeal submitted by the United Arab Emirates or applying the transitional

system terminal dues rates or the 2010–2013 cycle, while being considered a new targetsystem country (group 1.2) or purposes o the Quality o Service Fund and the terminal dueslink to quality o service.”



20


Malta 0.280Netherlands Antilles 0.242Territory under New Zealand:– Cook Islands 0.191Poland 0.140Saint Christopher (St. Kitts) and Nevis 0.155Saudi Arabia 0.155Slovakia 0.173Trinidad and Tobago 0.161

Group 3 – List o countries and territories that apply the transition terminaldues system during the period rom 2010 to 2013, that beneft rom and

contribute to the Quality o Service Fund as provided or in article 31 o theConvention


Argentina 0.058Belarus 0.073Belize 0.046Botswana 0.060Brazil 0.079Bulgaria (Rep.) 0.057

Chile 0.081China (People’s Rep.) 0.060Costa Rica 0.064Cuba 0.049Gabon 0.056Jamaica 0.109Latvia 0.134Lebanon 0.061Libyan Jamahiriya 0.076Lithuania 0.122Malaysia 0.101Mauritius 0.097Mexico 0.088Montenegro 0.063Nauru 0.108Oman 0.126Panama (Rep.) 0.060Romania 0.076Russian Federation 0.069Saint Lucia 0.094Saint Vincent and the Grenadines 0.056Serbia 0.067




21



Seychelles 0.119South Arica 0.066Swaziland 0.046Thailand 0.057the ormer Yugoslav Republic o Macedonia 0.047Tonga 0.059Turkey 0.069Ukraine 0.050Uruguay 0.058Venezuela (Bolivarian Rep.) 0.065

Group 4 – List o countries and territories that apply the transition terminal

dues system during the period rom 2010 to 2013, that beneft rom andcontribute to the Quality o Service Fund as provided or in article 31 o theConvention


Albania 0.032 Algeria 0.035 Armenia 0.021 Azerbaijan 0.020Bolivia 0.011

Bosnia and Herzegovina 0.045Cameroon 0.011Cape Verde 0.024Colombia 0.033Congo (Rep.) 0.010Côte d’Ivoire (Rep.) 0.012Dem. People’s Rep. o Korea 0.014Dominican Republic 0.030Ecuador 0.031Egypt 0.016El Salvador 0.029Georgia 0.016Ghana 0.015Overseas Territories (United Kingdom o Great Britain andNorthern Ireland):– Ascension 0.033– St. Helena 0.029Guatemala 0.029Guyana 0.013Honduras (Rep.) 0.013India 0.015Indonesia 0.020




22


Iran (Islamic Rep.) 0.040Iraq 0.017Jordan 0.032Kazakhstan 0.042Kenya 0.011Kyrgyzstan 0.007Moldova 0.018Mongolia 0.010Morocco 0.032Namibia 0.037Nicaragua 0.011Nigeria 0.006Territories under New Zealand:– Niue 0.041– Tokelau 0.018Pakistan 0.011Papua New Guinea 0.009Paraguay 0.014Peru 0.031Philippines 0.017Sri Lanka 0.034Suriname 0.044Syrian Arab Rep. 0.016

Tajikistan 0.017Tunisia 0.043Turkmenistan 0.016Territory o the United States o America:– Samoa 0.040Uzbekistan 0.008Viet Nam 0.015Zimbabwe 0.006

Group 5 – List o countries and territories that apply the transition terminaldues system during the period rom 2010 to 2013 and that beneft rom theQuality o Service Fund as provided or in article 31 o the Convention


Aghanistan 0.002 Angola 0.020Bangladesh 0.006Benin 0.007Bhutan 0.016Burkina Faso 0.004Burundi 0.001




23



Cambodia 0.004Central Arican Rep. 0.003Chad 0.004Comoros 0.009Democratic Republic o the Congo 0.000Djibouti 0.011Equatorial Guinea 0.095Eritrea 0.002Ethiopia 0.002Gambia 0.002Guinea 0.004Guinea-Bissau 0.002Haiti 0.004Kiribati 0.014Lao People’s Dem. Rep. 0.004Lesotho 0.012Liberia 0.001Madagascar 0.003Malawi 0.007Maldives 0.033Mali 0.004Mauritania 0.007Mozambique 0.003

Myanmar 0.007Nepal 0.006Niger 0.002Rwanda 0.005Samoa 0.029Sao Tomé and Principe 0.013Senegal 0.008Sierra Leone 0.002Solomon Islands 0.008Somalia 0.002

Sudan 0.007Tanzania (United Rep.) 0.005Timor-Leste (Dem. Rep.) 0.021Togo 0.006Tuvalu 0.041Uganda 0.004Vanuatu 0.018Yemen 0.007Zambia 0.007




24


Resolution C 20/2008Nairobi Postal Strategy

Congress,

Taking account o:– the ruitul and intensive discussions which took place during the UPU’s

Strategy Conerence in Dubai in November 2006;– the work o the Council o Administration and the Postal Operations Council

in the area o strategic planning;– the conclusions and views expressed during a series o regional round

tables, held throughout 2007, which provided over 150 countries with theopportunity to discuss the drat Nairobi Postal Strategy while outliningtheir own regional priorities;

– the results o the work o Congress as a whole,

Also taking account othe drat Nairobi Postal Strategy, prepared collaboratively by the CA, the POCand the International Bureau, which takes into consideration the views expressedduring a general consultation o the Chairmen o the CA and POC Committees,

Action Groups and Project Groups, all Union member countries, and the RestrictedUnions,

Awareo the continuing need to adapt the provision o postal services to developments

in the postal environment and the changing needs o customers, Approves

the Nairobi Postal Strategy,

Appeals urgently

to governments, designated operators and the Restricted Unions to take all neces-sary action to implement the Nairobi Postal Strategy, adapting it as necessary to

their regional, national and legislative particularities,

Invites

the regions and the Restricted Unions to integrate the relevant elements o theNairobi Postal Strategy into their respective priorities and action programmes,

Instructs

the permanent bodies o the Union, in accordance with the provisions set out in

its General Regulations:– to implement the objectives and programmes dened in the Nairobi PostalStrategy;



25



– to take without delay, within the ramework o their respective competen-cies, all appropriate measures to attain the objectives set and, to this end,determine means o implementing the strategies to achieve the expectedresults;

– to regularly examine the state o implementation o the Nairobi PostalStrategy and, ollowing this examination, to:

• make whatever changes in direction and adjustments that arenecessary;

• reassign available resources, whilst noting that the degree of

implementation o the Nairobi Postal Strategy will be subject to theceiling o expenses set and approved by Congress as well as bythe budget established and approved by the newly-elected CA;

– to support member countries in the implementation o the Nairobi PostalStrategy, in particular by establishing procedures or carrying out the strat-egies;

– to regularly disseminate the results achieved to Union member countries;– to report to the next Congress on the results achieved and the experi-ences recorded.

(CONGRÈS–Doc 38.Add 2, 5th plenary meeting)

Resolution C 21/2008Continuation o activities to study and refne the Acts o the Union ater the24th Congress

Congress,

Commendingthe Acts o the Union Project Group and Committee 2 o the Council o Administra-tion or their accomplishments during the our-year cycle rom 2005 to 2008,

Observingthat the Acts o the Union Project Group undertook to study measures to intro-duce greater precision in the Acts through the expanded use o denitions and

dierentiation between the terms “postal administration”, “member country” and“designated operator”,

Consideringthat the eort to review, clariy, and harmonize the Acts o the Union will promotetheir readability and thereby simpliy interpretation o the Acts,

Noting with satisactionthat the UPU practical guide or drating legislative texts was published as a resulto the work carried out by the Acts o the Union Project Group,



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Anticipatingthat the introduction and adoption o amendments to the Acts at this Congressmay require urther substantive review o the texts,

Convincedthat the provisions o the Acts o the Union as well as other legal texts o theUnion should be urther reviewed and rened in order to ensure the coherence andharmonization o the texts o the UPU Acts during the next our-year cycle aterthe 24th Congress,

Instructs

the Council o Administration, with the support o the International Bureau:– to review the Acts o the Union in order to identiy inconsistencies and

enhance the clarity o these Acts;

– to submit proposals to modiy the Acts o the Union to the next Con-gress.


Resolution C 22/2008Study on the topical value o certain provisions o the Acts o the Union

Congress,

Awarethat the Convention o the Universal Postal Union came into orce on 1 July 1875,that the regulatory ramework o the Union has since then undergone numerouschanges, and that it has been adapted rom time to time over the years,

Notingthat in spite o all these changes certain provisions o the Acts o the Union mayhave become obsolete or may no longer meet the realities o the present day,

Also awarethat the international postal market is changing rapidly and that internationaluniversal postal services nowadays compete with other orms o communication,notably electronic services, which are oten considered to be more modern andmore ecient,

Acknowledgingthat an initiative or updating the Acts o the Union will be considered as anothersign that the world’s postal services are going along with such developments andare making serious eorts to align the regulations or the exchange o international

mail with trends in society and technical progress,



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Also acknowledgingthat such an initiative is not intended to redo all the good work carried out in therecent past or the recast o the Acts o the Union, and will have no infuence what-soever on the guiding principles o the Acts o the Union, but has to be consideredas a logical next step in the continuous process o bringing the provisions o the

Acts o the Union up to date in order to maintain and enhance their value or optimalregulation o the exchange o international mail,

Convincedthat the awareness that the topical value o the provisions o the Acts o the Unionis under permanent scrutiny will contribute to the recognition o the Acts o theUnion as the undisputed base or the regulation o the exchange o internationalmail now and in the uture,

Also convinced

that a broadly based initiative will ensure an integral approach and will thus preventUnion members rom each submitting proposals or certain areas o interest only,which could result in a lack o coherence,

Instructs

The Council o Administration and the Postal Operations Council to take thenecessary initiatives or undertaking a common study or the determination othose provisions o the Convention and the Letter Post and Parcel Post Regula-tions which may have become obsolete or may need to be adapted or completed

to align them with related developments, and giving guidance to the realization osolutions on the basis o the ndings.


Resolution C 23/2008Development o postal security standards

Congress,

Acknowledgingthat the provision o quality universal postal services relies upon a secure andecient postal network,

Further acknowledgingthat the modern Post will be dependent on a harmonized approach to the protec-tion o employees, property and mail,

Noting

the need to develop and maintain consumer trust and to secure interagency elec-tronic communications,



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Further notingthat the development o standards is an integral component in improving the inter-operability, quality and eciency o the three-dimensional postal network,

Awareo the World Customs Organization’s development o the SAFE Framework oStandards to Facilitate Global Trade,

Also awareo the development o regional and international cargo supply chain security modelswhich do not adequately address the operational needs or the postal sector,

Understandingthe complexity o the international mail transportation network and endorsing thedevelopment o security measures based upon a risk analysis o the current threats

and vulnerabilities and the certication and accreditation o systems,Recognizingthe need or the Universal Postal Union and its members to be proactive in thedevelopment o security-related standards which are dedicated to the postalsector,

Endorses

the development o minimum security standards and procedures to acilitate the

overall security o the international mail transportation network,Charges

the Council o Administration, the Postal Operations Council and the InternationalBureau, each within its own area o responsibility, to manage the development ophysical and process security standards which are suciently fexible and possessthe ability to be adapted within the existing operational risk management rameworko each designated operator. The minimum security standards should include thebroad areas o mail transportation equipment, access control, personnel security

and screening, physical and procedural security, inormation technology securityand training.

(Proposal 05.Rev 1, Committee 7, 3rd meeting)



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Resolution C 24/2008Future organization o UPU standardization activities

Congress,

Having consideredthe report o the Postal Operations Council on Union standardization activities(CONGRÈS–Doc 22),

Having notedthe considerable achievements resulting rom the activities o the Union’s StandardsBoard (SB) during the 2005–2008 period,

Awarethat standardization is considered as a core activity o the Union and a vital part

o the unctioning o the Union,Recognizingthat standards will be a key pillar o the Nairobi Postal Strategy,

Further recognizingthe need to strengthen the role o the Union in the development o standards orthe postal sector,

Convinced

that the Union should continue to play a leading role in postal standardizationactivities and should adopt a proactive approach in acilitating developments inthis area,

Stressingthe importance o maintaining the Union as the worldwide authority on postalstandards,

Awarethat standards are an important part o the eld o interest o government repre-

sentatives/ regulators in Union activities,

Invites

governments:– to recognize the useulness o Union standards or improving the quality o

postal services or their citizens;– to participate actively in the Union standards development process,

Also invites

designated operators:– to use Union standards in their daily mail handling operations;



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– to participate actively in the Union’s standards development process,

Charges

the Postal Operations Council with re-establishing the Standards Board, empow-ering it:– to manage the process o development and approval o Union standards;– to enable postal services to raise their quality and eciency and to increase

interconnection between designated operators through the continueddevelopment, publication and implementation o new and existing stand-ards;

– to increase the visibility o Union standards among designated opera-tors, especially those o developing countries, through the publicationand wide circulation o Union standards, and through targeted inormationcampaigns;

– to provide solutions which can be applied both to designated operatorsand other organizations in accordance with commercial, regulatory or legaldecisions taken by the Union’s Councils and by Congress;

– to adapt its working methodologies so as to promote greater openness,and wider participation by users, manuacturers, Consultative Committeemembers and other stakeholders, in its work,

Further invites

the Postal Operations Council:

– to maintain the Standards Board, reporting direct to Committee 1 (Stand-ards and Procedures), and entrust it with the handling o all Union stand-ardization activities (in cooperation with the other bodies o the Union);

– to maintain, on an as-needed basis, a reporting link to the Council o Administration;

– to maintain the basic operating policies or standardization activities,approved by the POC, and to have these carried out by the StandardsBoard;

– to ensure the synergies between the various bodies o the Postal Opera-tions Council and the Standards Board through continued participation by

the Standards Board Chairman in Management Committee meetings,

Instructs

the International Bureau to ensure the appropriate organizational structure withinthe International Bureau to carry out all the necessary activities in support o theStandards Board and other activities related to standardization.




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Resolution C 25/2008Continuation o the work o the Operations and Accounting Review ProjectGroup

Congress,

In view othe work and ndings o the Operations and Accounting Review Project Group,created in response to Bucharest Congress resolution C 33/2004,

Recognizingthe urgent need to modernize processes relating to operations and accountingbetween designated operators and between designated operators and carriers,or all classes o mail (letter post, postal parcels and EMS) and or both terminatingand transit/transport accounting processes,

Notingthe relevance o the related work being done in the area o data governance anddata systems and in many other areas o Union activity,

Further notingthat any modernization o operational and accounting processes will involve anextensive review and possible recast o the relevant regulations, requiring closecollaboration between the groups involved,

Instructs

– the Postal Operations Council to continue the work o the Operations and Accounting Review Project Group, ocusing on eorts to:

• ensureclosecooperationwithgroupsoperatingintheareaofregu-lations;

• establish a close liaison with the work being done in the area odata governance and data systems;

• develop cost/benet inormation regarding a centralized systemo accounting between designated operators and between desig-

nated operators and carriers,– the Director General o the International Bureau to continue to give priorityto the work o the Operations and Accounting Review Project Group.

(Proposal 18, Committee 7, 4th meeting)



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Recommendation C 26/2008Philatelic Code o Ethics or the use o UPU member countries

Congress,

Reerring– to article 8 o the Universal Postal Convention (Bucharest 2004), which

establishes the status o the postage stamp;– to article RL 115 o the Bucharest Letter Post Regulations, which speci-

es the characteristics o postage stamps and postal prepayment impres-sions; and

– to the Philatelic Code o Ethics adopted by the Bucharest Congress underrecommendation C 26/2004,

Observing

that postage stamps continue to have a commercial value when used or philatelicpurposes,

Recognizingthat the Philatelic Code o Ethics as adopted by the Bucharest Congress hasprovided valuable guidance to the issuing postal authorities o UPU member coun-tries in maximizing the value o postage stamps to collectors and issuing postalauthorities,

Rearms

its commitment to the production o high quality, ethical stamps, and to a vibrantphilatelic market,

Recommends

that all issuing postal authorities observe the procedures set out in the attachedrevised Philatelic Code o Ethics when issuing and supplying postage stamps andpostal products.

(Proposal 36.Rev 1, Committee 7, 2nd meeting)

Annexe 1

Philatelic Code o Ethics or the use o UPU member countries

The Philatelic Code o Ethics or the use o member countries comprises theollowing recommendations:

1 Issuing postal authorities creating philatelic products shall ensure that

the use o the postage stamps and other means o denoting payment o postagedoes not lead to the creation o such postal products as would not result rom theexercise o proper postal procedures.



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1.1 Philatelic products within the scope o this code include, but are not limitedto:

– postage stamps, as dened in article 8 o the Universal PostalConvention (Bucharest 2004);

– cards and rst day covers;– presentation packs and albums;– stamp yearbooks;– envelopes with embossed or pre-cancelled/pre-printed stamps;– cachets or special occasions and events and related products;– stamps with surcharges, in conormity with article RE 306 o the

Regulations o the Beijing Convention.1.2 Other means o indicating payment (e.g. ranking marks, postage paid

indicia and other labels) are permitted in accordance with article 8 o theBucharest Convention, but are not considered to be postage stamps.

2 Issuing postal authorities shall not authorize such use o cancellation dies,hand stamps or other ocial inormative or operational markings as would notresult rom the exercise o proper postal procedures.2.1 Issuing postal authorities shall not permit the use o such cancelling or

marking devices by persons other than their own employees.2.2 In certain exceptional cases, and provided that direct supervision is exer-

cised by their employees, issuing postal authorities may authorize the useo these cancelling or marking devices by persons other than their ownemployees.

2.3 Where issuing postal authorities contract out part o their operational acti-

vity and in particular cancellation, the contract shall speciy that the cancel-ling and marking devices shall be used or operational purposes only andin strict accord with the proper postal procedures o the issuing postalauthority concerned, which shall ensure that this rule is strictly observed.

3 In the sale o products or philatelic purposes incorporating postage stamps,issuing postal authorities shall ensure that the handling o the postage stamp itseland the use o cancellation dies, hand stamps, cachets and other marking devicesis in conormity with their respective postal procedures.

4 For each issue o postage stamps, issuing postal authorities shall ensure thatthese are printed in sucient quantity to meet potential operational requirementsand oreseeable philatelic needs. In employing cancellation dies, hand stamps andcachets or special occasions or events, issuing postal authorities shall ensurethat a sucient quantity o philatelic products is available to meet requirements.

Although issuing postal authorities may not be able to make every stamp issueavailable rom every outlet, they must nonetheless make sure that their customersand philatelists are well-inormed at all times where each postage stamp issue isavailable or postal and philatelic purposes.4.1 Issues o postage stamps depicting particular regions o a country or terri-

tory may be produced, so long as they comply with the requirements othis Code o Ethics and that customers and philatelists are well-inormedat all times o their availability or postal purposes.



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4.2 Issuing postal authorities shall take care to ensure that they issue stampswhich help meet market demands. They shall ensure that the number ostamps issued each year is limited to that which their market will accept.I policies are still to be decided, issuing postal authorities should respondcautiously to market demand to avoid oversupply. They shall not satu-rate the market and thus drive philatelists and collectors away rom thehobby.

5 In choosing themes, logos, emblems and other design elements or theirissues o postage stamps, issuing postal authorities shall, at all times, respectintellectual property rights.

6 I issuing postal authorities oer their customers personalized stamps, theyshall establish a legal ramework to protect the latter’s status, in accordance withtheir national law.

7 Whilst issuing postal authorities have no control over the use o postagestamps or articles entrusted to the postal service or postal purposes once theyhave been sold, they shall nevertheless:7.1 Not support or acquiesce in any artice intended to enhance sales o their

postage stamps or products incorporating postage stamps by suggestinga potential scarcity o these products.

7.2 Avoid any action which might be taken as declaring approval o or coner-ring ocial status on products o unocial origin incorporating postagestamps.

7.3 In the event that they appoint agents to market their philatelic products,instruct such agents to observe the same procedures and practices asthose o the issuing postal authorities themselves, to respect the provi-sions o the Philatelic Code o Ethics and o the issuing postal authori-ty’s national postal legislation. Issuing postal authorities shall not permitagents to operate or alter their proper postal procedures nor to controlphilatelic procedures

7.4 Specically prohibit the sale or disposal by their agents o their postagestamps or products incorporating postage stamps below ace value. Inremunerating their agents, issuing postal authorities shall obviate as ar as

possible any need or agents to sell postage stamps or philatelic productsincorporating postage stamps above ace value. Due allowance may bemade or national or local variations in sales and other taxes which may bepertinent, including at international philatelic exhibitions.

7.5 Issuing postal authorities shall retain ull responsibility or the printing anddelivery o postage stamps and related philatelic products, either directly,or by making sure that all contractual obligations are ully respected andullled by the agent, in order to avoid any misunderstanding betweenpartners.

7.6 Establish separate contractual provisions or the printers entrusted with

producing the stamps and the agents responsible or marketing them.7.7 Printing o postage stamps should only be awarded to security printersthat have signed up to the Code o Ethics or postage stamp security



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printers and that have achieved or undertaken to achieve certication as asecurity printer.

8 Issuing postal authorities shall not produce postage stamps or philatelicproducts that are intended to exploit customers.

9 Issuing postal authorities shall acknowledge in all their philatelic activitiesthat, while their stamps represent symbols o national identity and culture, suchstamps retain a secondary value beyond ace value only because philatelists andcollectors choose to purchase them. Issuing postal authorities pledge to abideby this code o conduct in order to ensure the long-term survival o the philatelicmarket in each country.

Recommendation C 27/2008

Initiatives or the sustainable reduction o the negative environmental impacto the postal sector

Congress,

Recallingthe adoption o recommendation C l5/1999 entitled “Environment – Adoption, inthe context o the Post, o a policy on sustainable development” and resolutionC 16/1999 entitled “Beijing Declaration on Environmental Protection” at the 22ndCongress in Beijing in 1999, and the adoption o resolutions C 64/2004 entitled

“Work relating to the environment” and C 67/2004 entitled “The role o Posts inenvironmental matters” at the 23rd Congress in Bucharest in 2004,

Recognizingthat the impact o postal operations on the environment has been studied andanalyzed in detail through a number o benecial studies conducted by the Sustain-able Development Project Group, through the regular updating o the Post and theEnvironment Operational Guide, through the organizing o a sustainable develop-ment symposium, through closer cooperation with the United Nations EnvironmentProgramme, and so orth,

Welcomingthe eorts made to increase awareness o the importance o environmental issuesand to cultivate a common awareness concerning the specic measures at theseminar held in Dakar in July 2006 and the symposium on sustainable develop-ment held in Berne in April 2007,

Taking into accountthe act that specic programmes to reduce the Post’s negative impact on theenvironment, implemented by designated operators or member countries, are more

likely to have a broad positive impact,



36


Recommends

that the designated operators o member countries promote initiatives such asthose listed below, aimed at reducing the negative impact on the environment, andto inorm the public o progress with these initiatives in their own country:– initiatives to save energy and natural resources, including cutting down the

volume o CO2 emissions, electric power consumption, uel consumption,copy paper consumption, and water and sewerage use, resulting rompostal service activities;

– initiatives to build, expand and/or remodel post oce buildings by takinginto consideration methods or the reduction o CO 2 emissions per unitarea, through post oce buildings that are environment-riendly;

– initiatives or the procurement o environmentally riendly articles, reduc-tion in stocks o printed matter and uniorms, reduction o materials usedor packing and packaging, etc.;

– initiatives in connection with logistics, or the introduction o low-emissionvehicles and the reduction o CO2 emissions per tonne o postal items asan eort to promote the protection o the environment in terms o logisticsby converting their systems, reduction in the total emission volume o NOx,the introduction o uel-ecient and super low-emission gas vehicles, thepromotion o driving techniques that are environment-riendly, etc.;

– initiatives in connection with the reduction o waste materials, including theormulation o manual procedures on waste disposal, taking into conside-ration the control o waste production, the reuse and recycling o articles,and 100% recycling o postage stamps and postcards that are destroyed

by Posts because o printing errors, etc.;– initiatives in connection with socially benecial activities in the environ-mental sector as a part o activities to protect the environment in commu-nities, including cleaning on a volunteer basis, construction o fowerbeds,tree planting, and organizing seminars and lectures on the environment.


Resolution C 28/2008

Development o E-commerce in developing countries and the least developedcountries

Congress,

NotingBucharest Congress resolution C 15/2004 on the development o E-shoppingthrough designated operators,

Further noting

the subsequent work by the International Bureau arising rom the Congress reso-lution,



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Consideringthe key objectives o the Nairobi Postal Strategy and its strategic programmes,

Further consideringthe work o the Telematics Cooperative and the invaluable eorts by the Union tosupport the growth o E-shopping worldwide,

Bearing in mindthe rising costs o providing postal services in developing countries and the leastdeveloped countries,

Also consideringthe declining volumes in traditional mail products,

Recognizing

– the digital divide between the least developed countries, developing coun-tries and industrialized countries;– the special challenges acing the least developed countries and deve-

loping countries (unding E-commerce, providing an eective inrastruc-ture, enorcing technical and operational standards, eliminating potentialraud and creating an enabling legal environment),

Urges

the Council o Administration to implement a special programme aimed at assisting

developing countries and the least developed countries to successully meet theve challenges mentioned above and enable designated operators to take ulladvantage o the abundant opportunities oered by E-commerce.


Resolution C 29/2008Work relating to customs matters

Congress,

Notingthat customs processes orm an integral and important part o the entire postallogistics chain which acilitates ree and secure global trade,

Further notingthe important nature o the work being carried out by the Customs Support ProjectGroup since its creation by the 2003 POC as a orum where specialists o Postscan work on customs-related matters, and by the WCO–UPU Contact Committee,

which enables strong ongoing collaboration between the two organizations toaddress issues o common interest,



38


Consideringthat in the area o customs matters, there is a need:– to closely ollow new developments relating to customs regulations or

international mail shipments impacting upon Union customs procedures;– to develop and maintain standards or Union customs EDI messaging and

to promote exchange o EDI messaging data among designated operatorsand between designated operators and customs authorities;

– to complete the Postal Export Guide, which is an inormation systemto provide UPU member countries and their designated operators withelectronic access in order to carry out searches to ascertain whether theintended exports are prohibited, restricted or admitted in the country odestination;

– to urther improve compliance with customs declarations, and Unioncustoms procedures;

– to pursue development o joint WCO–UPU guidelines or closer coordi-

nation between national customs and designated operators on a range ooperational issues, including security o the mails and improved eciencyand speed o customs clearance processes;

– to strengthen capacity-building actions among Union member countriesby developing E-learning courses and implementing training workshops atthe regional level;

– to address saety and security concerns, including the monitoring o thesituation regarding inringements o intellectual property rights in relationto postal trac,

Convincedthat achieving these objectives should be considered as a high priority in theNairobi Postal Strategy,

Further convincedthat continuously having a group o postal specialists as the Union authority oncustoms matters under the name o the UPU Customs Group and the WCO–UPUContact Committee as the joint orum between Posts and customs authorities willacilitate achieving the objectives,

Charges

the Postal Operations Council, in collaboration with the International Bureau, to takeall measures to attain the objectives by creating the UPU Customs Group withinits structure and re-establishing the UPU–WCO Contact Committee to continuecollaboration between the two organizations and pursue joint actions in areas ocommon interest.




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Resolution C 32/2008 Address quality strategy, products and services

Congress,

Consideringthat establishing a quality addressing and postcode system is an essential parto the socio-economic inrastructure o member countries, which contributes notonly to improving the eciency and quality o postal services but also to acilitatingbusiness and trade activities and, consequently, national development,

Notingthat, based on Bucharest Congress resolution C 49, considerable eorts have beenmade by the Union in this area, including:– helping developing countries to develop a quality addressing and/or

postcode system, by encouraging them to draw up national or regionalprojects;– raising the prole o improved address quality, particularly through desi-

gning, improving and promoting addressing products and services(POST*CODE) with a view to improving the quality o service o interna-tional mail by enabling the senders o postal items to ormat addresses asaccurately as possible and in accordance with the rules laid down by theUnion;

– developing and promoting addressing standards, such as S42 on inter-national address components and ormats and P14 on international elec-

tronic name and address presentation exchange, working closely with theISO and the other international, regional and national organizations,

Consideringthat many member countries, particularly developing countries, have not yetestablished a quality addressing and/or postcode system, or have not used themaccordingly,

Considering alsothe need to include the technical assistance activities regarding the promotion

o a quality addressing and/or postcode system or developing countries withinthe ramework o the regional development plan as a means o implementing theNairobi World Postal Strategy,

Considering urtherthat prole raising o improved address quality and urther development andpromotion o addressing standards are vital to improving the eciency and qualityo postal services, to acilitating trade by growing mail, small packets and parcelscirculation, to reducing costs or customers, designated operators and otherdelivery operators as well as transaction costs in a broader economic sense or the

provision o public and private services, to contributing to environmental protec-tion by reducing the number o undeliverable postal items, and to acilitating the



40


introduction o more reliable identity verication systems or electronic and onlinenancial transactions,

Convincedthat the urther promotion o quality addressing and postcode systems and theprole raising o improved address quality, including the development o addressingstandards should be considered as strategically important Union activities,

Urges

the governments o member countries which have not yet established and madeeective use o a quality addressing and/or postcode system:– to take necessary measures to develop a quality addressing and/or post-

code system by creating a working structure composed o relevant nationalauthorities, designated operators and any other important stakeholders;

– to allocate the unds necessary to achieving this goal wherever possibleand seek necessary unding rom international, regional and national aidorganizations;

– to cooperate with the Union towards this end, wherever necessarydrawing up national projects or taking part in regional technical assistanceprojects,

Urges also

the designated operators o member countries:

– to actively promote, in cooperation with the relevant national organiza-tions, better quality addressing among customers, particularly by makingnational postcode les available to them;

– to actively equip themselves, through the increased use o addressingtechniques by customers, which includes setting up and maintainingpostcode databases to locality and street level and, i possible, to deliverypoint level, providing the data in both Latin and national characters wherenecessary;

– to continue to cooperate with the Union’s prole-raising activity o improvedaddress quality, particularly by urther developing and promoting addres-

sing products and services, including the provision to the InternationalBureau o postcode data and les and other relevant data, whereverpossible ree o charge;

– to actively participate and implement the S42 and P14 addressing stan-dards, as well as other standards where possible;

– to share, where possible through the Union, with other designated opera-tors practical inormation on international changes o address, domesticchanges o address, mail redirection (moved, not known) data, i possibleusing a secure Internet domain,



41



Charges

the Postal Operations Council, in conjunction with the International Bureau, to:– establish clear policy guidelines or implementing sound addressing

systems through a national or regional approach;– oster continuous dialogue with relevant international donor agencies and

other intergovernmental organizations or pursuing consistent, coherentand coordinated addressing system policies;

– seek partnerships with relevant international donor agencies and otherintergovernmental organizations in relevant projects aimed at implemen-ting and improving addressing systems at the national or regional level;

– take necessary measures to provide technical assistance to the govern-ments o Union member countries towards the establishment and eectiveuse o a quality addressing and/or postcode system, particularly by deve-loping a national project or participating in a specic regional project;

– take necessary measures to raise the prole o improved addressingquality, enabling the continued development and technological evolutiono addressing products and services;

– urther develop and promote standards on addressing, with particularattention to the postal sector needs or physical and electronic aspects oaddressing, in cooperation with the ISO and other international, regionaland national organizations;

– promote, where possible, the practical exchange o inormation on addresschanges and any other relevant inormation, in close cooperation with theConsultative Committee and other appropriate bodies;

– inorm and consult the Council o Administration and the ConsultativeCommittee on developments with respect to addressing-related activi-ties,

Charges further

the Council o Administration:– to assess the economic and social benets o improved addressing

systems;– to examine the report rom the Postal Operations Council to ormulate

guidelines or achieving the goals set out in this resolution and und-raisingactions, particularly in order to assist developing countries in developing aquality addressing and/or postcode system,

Invites

the Consultative Committee:– to contribute actively to the achievement o the goals set out in this reso-

lution, including the provision o knowledge and expertise rom the pers-pective o customers and mailers;

– to propose solutions or the unding o projects carried out in this eld.




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Resolution C 33/2008 Action plan or electronic postal services

Congress,

Awareo the United Nations recognition o the essential role o the postal sector in thedevelopment o the inormation society, to bring the inormation society to thepeople and connect the unconnected in order to close the digital divide,

Acknowledgingthe economic benets to member countries, designated operators and otherindustry stakeholders in the use o ICT in electronic postal services and theircontribution towards bridging the digital divide,

Convincedo the benet o investment in ICT to strengthen the core business o designatedoperators and to improve the modernization o the sector,

Noting in particularthe signicant investment being made in the postal sector in the application oICT to the postal business and in the development o hybrid mail and electronicpostal services,

Recognizing

the progress made by the Postal Operations Council since the Bucharest Congresson matters relating to the awareness and development o ICT and electronic postalservices by its development and approval o a comprehensive strategy or elec-tronic postal services,

Recognizing alsothe growth in customer demand or postal services to be available via the Internetin many member countries, and the increasing number o designated operatorsthat provide postal services via the Internet,

Consideringthat ve programmes o the drat Nairobi Postal Strategy are aimed at transormingand modernizing postal structures and increasing capabilities in the area oE-services,

Urges

governments o member countries to undertake activities aimed at:– developing a sector strategy or electronic postal services or their country

supporting the recognition by the United Nations o the essential role o

the postal sector in the development o the inormation society;



43



– developing an action plan or the implementation o their E-services stra-tegy which takes into account an increase in the amounts able to beinvested in the modernization o postal processes using ICTs;

– exploring the use o ICTs to ull universal service obligations;– increasing the amounts to be invested in network technologies to link

all post oces in a global network, or improved security and customerservice;

– increasing policy cooperation, technical cooperation and developmentprojects between local Customs, telecommunications and postal agen-cies in order to strengthen the local economy;

– creating the appropriate regulatory ramework to enhance the role o desi-gnated operators as trusted third parties in the world o electronic commu-nications, as they are in that o physical communications,

Also urges

governments o member countries to encourage designated operators to under-take activities aimed at:– developing electronic postal services on both a domestic and an interna-

tional scale, as a means o bringing about economic benets and marketexpansion, and improving the cross-border fow o postal and nancialitems;

– increasing the use o ICT or the modernization o postal processes, orexample, counter automation systems, automated sorting and mailingmachines, computer systems or enterprise resource planning, manage-

ment inormation systems, and general administration;– exploring the use o ICTs to ulll universal service obligations;– working with the International Bureau to support the development o the

.post opportunity in their country which could link all post oces in aglobal network, or improved security and customer service;

– improving knowledge o the impact o ICT and electronic services on thelocal market and developing tools to monitor volume growth and quality;

– using post oces as communication centres,

Instructs

the bodies o the Union to:– establish an E-services group with adequate support rom the International

Bureau to enable the implementation o the action plan dened inCONGRÈS–Doc 27b;

– provide an adequate ramework to support the mobilization o externalresources, o a physical, nancial and technical nature, to aid in the deve-lopment o E-services within the Union and with the ICT industry;

– develop critical success actors and establish a related research capabi-lity to monitor progress with the deployment o E-services and ICTs and

provide benchmarking and best practice inormation;



44


– develop a communications programme to inorm the sector o E-services,their benets and industry best practices;

– work with governments and key stakeholders in helping them to developan E-services strategy and action plan or their country;

– study the implications and potential o the use o electronic postal servicesto ull universal service obligations;

– develop necessary policy and regulations concerning E-products andservices in the Acts o the Union;

– continue to dene Union standards and/or continue collaboration withother standards bodies in areas aecting ICTs and electronic services,such as hybrid mail, electronic registered mail, secure electronic postalservices, .post, E-shopping, and other electronic postal services;

– complete a report which reviews the relevant electronic services standardsneeds, and propose standards to be developed and their appropriate prio-ritization;

– promote quality o service and the global interoperability o postal servicesrelated to the growth o E-commerce, such as international parcels andexpress mail, payments, and electronic marketplaces, and addressE-commerce market needs rom both the buyer’s and the seller’s stand-point;

– implement greater fexibility in extrabudgetary unding models or postalICT and E-services developments;

– acilitate and improve the international and cross-border fow o postalitems through increased emphasis on electronic activities designated orthis purpose;

– oster the establishment o voluntary unds to nance the registration,governance and maintenance o the global trustmarks or electronic postalservices;

– establish a group to improve the network connectivity o post oces,connecting other sector networks such as Customs and airlines, and alsoto govern .post and be responsible or its nancing and implementation.


Resolution C 34/2008Work on sustainable development

Congress,

In view othe positive results o the work o the Sustainable Development Project Group,

Bearing in mindthat sustainable development has become an indispensable element o postal

development,



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Consideringthat there is a need to continue eorts to promote sustainable development andsocial responsibility in the postal sector by conducting campaigns to raise aware-ness o environmental issues, developing actions to encourage social dialogueand to protect the health o postal sta, and advocating the adoption o ethicaloperating practices, and that the activities o the network o national correspond-ents need to be maintained,

Awarethat cooperation with the specialized agencies o the United Nations, such as theUnited Nations Environment Programme (UNEP), the International Labour Organi-zation (ILO), the World Health Organization (WHO) and the Joint United NationsProgramme on HIV/AIDS is o paramount importance or the achievement o theobjectives set in the area concerned,

Convincedo the need to strengthen relations with the Restricted Unions, and in particularwith PostEurop, in order to promote the social responsibility o the postal sector,

Recognizingthe importance o adopting a programme or the postal sector to cut greenhousegas emissions, in line with the spirit and principles o the United Nations FrameworkConvention on Climate Change (UNFCCC) and the Kyoto Protocol, with the initialobjective o mapping CO2 emissions, ater which the results o the actions put inplace to cut these emissions will be measured,

Also recognizingthe need to look ater postal workers’ health, in particular by implementing acampaign to raise awareness o how AIDS is transmitted,

Taking into accountthe urgent need to signicantly improve the management o postal services andto strengthen the perormance and operation o the postal network in the leastdeveloped countries,

Instructs

the Council o Administration and the Postal Operations Council to take the neces-sary measures to achieve the above-mentioned objectives.

(Proposal 30.Rev 1, Committee 7, 3rd meeting)



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Resolution C 36/2008Development o philately

Congress,

Notingthat sales o postage stamps and philatelic products generate signicant revenueor many issuing postal authorities, particularly those in developing countries,

Noting urtherthat the support and involvement o the partners o the philatelic sector and closecooperation between them are integral to the success o philately,

Recallingthat the Bucharest Congress, in resolution C 50/2004, established an action plan

or the development o philately because:– philately constitutes an important part o the business o the Post andprovides appreciable support or the Post and or postal development ingeneral;

– postage stamps and philatelic products continue to represent a conside-rable source o revenue or the Post, both when used or normal postalpurposes, and rom the commercial and philatelic points o view;

– postage stamps represent a specic brand image distinguishing the postalservice rom private sector delivery services;

– postage stamps continue to serve as ambassadors or countries and their

postal services, both nationally and internationally;– the increased use o postage stamps by the private sector, particularlythe direct marketing sector, and the use o personalized stamps representadditional advantages or the promotion o the postal service,

Awarethat many governments are transorming their designated operators into commer-cial entities, and introducing competition into the letter-post market, but that ewhave really considered the question o philately during this process,

Consideringthat the experiences o postal enterprises whose governments have already movedin this direction can provide valuable lessons to others,

Recognizingthat the issuing o postage stamps as the symbols and brand image o the countryand issuing postal authority calls or particular attention and the designation o asingle ocial authority or this purpose,

Noting with satisaction

the introduction and development o the world stamp numbering system (WNS)as a tool or registering and veriying legal stamp issues,



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Urges

– the governments o member countries to: • request issuingpostalauthorities,when issuingstamps,totake

into consideration the needs o consumers o basic postal serv-ices and collectors, as well as the social and cultural value o thestamps;

• give due consideration to regulatory questions associated withstamp issuing and philately, including copyright and intellectualproperty laws;

• put in place legal mechanisms to guarantee the right o designatedoperators to issue postage stamps in accordance with the UPUConvention;

• contribute to the maintenance o tied contributions or the devel-opment o philately in order to meet urgent needs, primarily in the

area o training,– issuing postal authorities to: • participate ully in the world postage stamp numbering system

(WNS); • monitor the philatelic market to ensure compliance with national

laws on the issuing o stamps and to do their utmost to eliminateor prevent abuses;

• provide the UPU with inormation at their discretion on the devel-opment o the market;

• adopt and implement best practices to ensure the participation o

industry stakeholders at national level and their cooperation andsupport at international level; • participate more in youth philately activities,

Instructs

the Postal Operations Council to:– pursue dialogue with partners in the philatelic sector and coordinate phila-

telic development activities;– continue its work on determining the most eective and ecient means o

inorming the members and the philatelic industry about postage stampsocially issued by issuing postal authorities;– continue to promote the application o best practices and sound business

principles in the philatelic sector through targeted activities and training;– pursue the implementation o training programmes or issuing postal

authorities, including innovation, techniques or developing the philatelicmarket, the use o new technologies and improved security techniques orthe issue o postage stamps;

– refect on the creation o a model database or the online sale o postagestamps or developing and least developed countries;

– dene a joint strategy with the International Federation o Philately (FIP) tohelp issuing postal authorities to implement programmes aimed speci-cally at young people;



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– implement a strategy encouraging UPU member countries to include intheir annual philatelic programmes global themes requested by UnitedNations agencies;

– dene a fexible and consistent policy within the ramework o the phila-tely development plan, so as to preserve the unique characteristics o thepostage stamp, protecting its intrinsic collector value and attributes thatdistinguish it rom other orms o postal prepayment;

– adopt fexible and innovative approaches to the marketing positioning ophilatelic products, in keeping with the unique prole o the postage stampas the core philatelic product.



Countereit and pirated items sent through the post

Congress,

Notingthat the postal channel is used, together with other distribution channels, or thesending o countereit and pirated items,

Notwithstandingthe work on intellectual property under way at other competent international

organizations,Noting urtherthat the POC Committee 3 Customs Support Project Group has carried out a studyon customs and security-related issues concerning intellectual property mattersin the Union,

Realizingthat the results o the study revealed that the designated operators have no legalcompetence in determining whether an item is countereit or whether a customs

declaration has been alsely completed,

Consideringthat it is the responsibility o the competent national authorities to dene countereititems in accordance with their national legislation,

Also realizingthat the legislation o member countries on how to deal with countereit and pirateditems varies rom country to country,

Awarethat the above problems cause operational diculties and legal problems or thecountries concerned,



49



Urges

UPU member countries, in the context o their national legislation, to encouragetheir designated operators to:– take all reasonable and practical measures to support Customs in their

role in identiying countereit and pirated items in the postal network;– cooperate with the relevant national and international authorities to the

maximum possible extent in awareness-raising initiatives aimed at preven-ting the illegal circulation o countereit goods, particularly through postalservices.



Study on establishing a permanent Universal Postal Convention and PostalPayment Services Agreement

Congress,

Consideringthe benet o ensuring the legal stability o the international postal service betweenmember countries by establishing a permanent Universal Postal Convention andPostal Payment Services Agreement (hereinater reerred to as “Convention” and“Agreement”, respectively),

Recognizingthe amount o work o the member countries, due to the present procedure on theConvention and Agreement, which requires the existing Convention and Agreementto be wholly replaced by the new ones adopted at each Congress,

Also taking into accountthe time necessary or the member countries to consider the eect o having sucha permanent Convention and Agreement,

Instructs

the Council o Administration, in conjunction with the International Bureau, to:– undertake a study with the purpose o determining whether it would be

benecial to establish a permanent Convention and Agreement;– drat any proposals that are necessary as a result o the study and submit

them to the 25th Congress;– ensure that all interested member countries have the opportunity to take

part in the aorementioned study.

(Proposal 87.Rev 1, Committee 3, 5th meeting)



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Resolution C 43/2008Future work on remuneration systems or letter-post items exchanged betweenthe designated operators o UPU member countries. Coordination o workon remuneration or other types o items

Congress,

Consideringthe mandates given by the Bucharest Congress to ensure that the remunerationsystems to be proposed to the 24th Congress promote ullment o the obligationto provide universal service and preserve the integrity o the postal network,

Recallingthat the provisions o the Bucharest Convention concerning terminal dues containtransitional arrangements leading to the adoption o a country-specic cost-based

remuneration system,Recognizingthat the nancial relations between designated operators should be governed byexisting principles and objectives (i.e. based on elements specic to each countryand linked to the quality o the services rendered), and should take into accountthe environment in which the Posts operate, particularly as regards the openingo postal markets to competition,

Noting

the results o the extensive studies on market conditions, country classication,customer needs, quality o service and remuneration conducted by the Councilo Administration and the Postal Operations Council in the lead-up to the 24thCongress,

Acknowledgingthe positive impact o the linking o terminal dues to the quality o service, with ameasurement system that began in 2005 and now has 29 participants rom bothtarget and transition countries,

Also acknowledgingthat the Union’s Quality o Service Fund is an important resource or improving thequality o the letter-post service in developing countries,

Taking into accountregulatory requirements and customer interests,

Mindulo the need to seek compatibility between the remuneration aspects o letter-postservices and the rules o the World Trade Organization,



51



Recognizing alsothe need to review the state o various letter-post services (including letters, smallpackets, direct access and supplementary services) and product development/ enhancement opportunities based on market positioning,

Further acknowledgingthat, in order to develop market-oriented letter-post services that are subject tocountry-specic, cost-based remuneration systems beore the end o the transi-tion period, all member countries and/or designated operators need to have, andprovide, relevant and reliable inormation on:– their domestic market, tari and cost conditions, with the continuing assis-

tance o the International Bureau in the area o cost accounting develop-ment or developing countries;

– the statistical data used to classiy member countries,

Also taking into accountthe modications to the terminal dues system adopted by the 24th Congress,

Considering alsothat these modications represent an additional step in the process o bringing acountry-specic cost-based system into general use,

Believingthat notwithstanding the provisions to be adopted by the 24th Congress, there isstill much to do to provide market-oriented letter-post services which are subject

to country-specic and cost-based remuneration,Recognizing urtherthat the objective o bringing all member countries into a country-specic, cost-based remuneration system by the recommended deadline o 31 December 2013cannot be achieved without placing a serious nancial burden on some developingcountries,

Also believingthat questions regarding the levels o remuneration applied to the dierent types o

postal items exchanged between member countries (letters, parcels, EMS items)are a concern o the Union and that eective coordination will lead to greaterconsistency o treatment,

Considering urtherthat the Union’s work on remuneration systems should be organized under condi-tions that will help to contain the associated costs,

Instructs

the Council o Administration:– to ensure that aordable universal service and the integrity o the postalnetwork are maintained;



52


– to ensure that, allowing or exceptions, the application o country-specic,cost-based remuneration principles will be universal by 31 December2017;

– to ensure that, to the greatest extent possible, there is a gradual transitiono all countries not presently applying country-specic, cost-based remu-neration to this state during the period 2014–2017; to that end, a proposalshould be submitted to the 25th Congress taking into account:

• changes in the market, including the regulatory and postal environ-ment, at national and international levels;

• the experience gained rom the transition o countries in 2010 and2012, and the market, customer and nancial impacts involved;

– to ormalize the process o collecting the ollowing national data: • applicable taris; • statistical data used or classication; • delivery standards or inward mail and the corresponding quality

targets;– to approve the terms o reerence o a Postal Operations Council study toestablish the relationship between domestic taris and the cost o proces-sing inward international mail,

Also instructs

the Postal Operations Council to carry out the ollowing work:– Letter-post market and remuneration systems: • conduct a study to review the market conditions, including relevant

economic studies such as comparative price levels and price elas-ticities, with special ocus on product segmentation; the resultso the study should be available by the end o the rst year o thecycle;

• assess the impact on markets and on designated operators o thenew terminal dues rates implemented by the 24th Congress;

• identiy the improvements required to the current remunerationsystem in order to meet the needs o the market and o membercountries;

• propose remuneration or other supplementary services (e.g., regis-

tered and insured letters); • conduct a study or modelling the relationship between domestictaris and the cost o processing inward international mail, andpropose to the 2012 Congress a methodology or applying theresulting rate(s) at national, regional or worldwide level;

• determine whether it is appropriate to devise a ormula or convertingthe domestic taris o the destination country into terminal duesrates and, i so, devise such a ormula, taking into account, whereapplicable:– a multiple-tari reerencing system in order to develop an

accurate linearization methodology and business rules toproduce terminal dues rates that are closest to actual costs;and



53



– the special situation o countries whose domestic taris areset on a social basis and do not cover the costs o providinginbound letter-post delivery services;

• review and update the postal development indicator or all membercountries;

• conduct a study o the cost o handling inbound mail during 2009and 2010; i this study reveals a percentage dierent rom the 70%set out in Convention article 29.2, the POC may consider revisingthe percentage applied or 2012 and 2013;

• review whether it is appropriate to adjust the 100-tonne thresholdor the application o the revision mechanism as set out in article30 o the Convention and, i so, make a recommendation on thisadjustment;

– Statistics, accounting and operations: • develop and promote automated statistical, accounting and opera-

tional systems that can lead to economic and commercial improve-ments to remuneration systems; • urther develop the statistical, accounting and operational proce-

dures or direct access;– Quality o service link: • continue to implement the link between quality o service and

terminal dues on the basis o principles established by Congressand ensure that appropriate and aordable monitoring systems areavailable;

• propose tools to assess the perormance o quality o service meas-

urement systems against xed objectives (cost, reliability, return oninvestment); • propose a timetable or the participation o designated operators in

the measurement system based on Congress decisions regardingclassication;

– Direct access: • review the conditions or oering this service;– Internal air conveyance dues: • review whether it is appropriate and, i so, how to incorporate

internal air conveyance dues into base letter-post remuneration, to

allow this remuneration system to be eliminated; • report the study results to the next Congress and recommend anynecessary changes;

– Quality o Service Fund: • ensure that appropriate levels o contribution are assigned to the

countries most in need;– Report to the Council o Administration on progress with the terminal dues

work.




54


Resolution C 44/2008Continuation o universal postal service activities ater the 24th Congress

Congress,

Rearmingthat the mission o the Union is to stimulate the sustainable development o ecientand accessible universal postal services o quality in order to acilitate communica-tion or every citizen in the world,

Recognizingthat one o the most important objectives o the UPU Nairobi Postal Strategy is topromote a universal postal service adapted to the social, economic and techno-logical environment,

Consideringthat actions to acilitate access to the postal service support the eorts o theinternational community to tackle poverty, since they provide more opportunities,more independence and more security or the poor,

Recognizingthe role o the Union as a specialized agency o the UN to actively develop variousactivities with a view to sharing responsibility or achieving the United NationsMillennium Development Goals by 2015,

Also recognizingthat the Post plays a pivotal role in a nation’s economic development by providing abasic inrastructure or communication and distribution o goods, thus contributingto the development o the world economy,

Instructs

the Council o Administration, in cooperation with the Postal Operations Counciland the International Bureau, to continue the ollowing activities concerning theuniversal postal service ater the 24th Congress:

– conduct studies with a view to understanding the options or nancing theuniversal postal service, particularly in an environment characterized bythe gradual liberalization o the postal market, and communicate the studyresults to all Union member countries;

– promote “best practice” experiences gained by member countries intheir provision o sustainable postal services, in terms o governance andparticularly by combining new technology with the postal network andservices;

– develop projects to help member countries or regional groups to denea sustainable universal postal service taking into account various indica-

tors;– continue to monitor, on a yearly basis, the progress made by membercountries and their designated operators in providing the universal postal



55



service, using a monitoring/ measurement system or the application ostandards in the ve main areas o the universal postal service, and inormUnion member countries on a regular basis o the evolution o the universalpostal service in the dierent regions o the Union.


Resolution C 45/2008UPU Global Monitoring System (GMS)

Congress,

Condentthat improvement o international postal service quality is o primary importance

or the Universal Postal Union,Taking into account– the decision o the Beijing Congress to develop an operational and imple-

mentation plan to link quality o service to terminal dues, in conormity withthe conditions o each designated operator, or the purpose o improvingthe quality o the international postal service;

– the decision o the Bucharest Congress to implement the link betweenquality o service and terminal dues, and in particular to see to it thatappropriate monitoring systems are made available;

– the decision o the Bucharest Congress to evaluate the quality o servicemeasurement systems and propose the necessary improvements to enablethe maximum number o countries to participate,

Convincedthat the system or monitoring quality o service results, which will orm the basisor the terminal dues remuneration, should be uniorm, credible and accessible toall designated operators o Union member countries,

Recognizing

that this system shall be based on external measurements, with testing independento designated operators,

Awarethat the results o the monitoring system will enable designated operators to takeappropriate actions to rectiy weaknesses identied in their operations to improvequality,

Also recognizingthe need to evaluate the achievements o designated operators in implementing

projects nanced through the Quality o Service Fund,



56


Notingthe need to supplement the provisions o the Letter Post Regulations, particularlythe part dealing with perormance indicators and the monitoring system,

Taking note othe UPU Global Monitoring System (GMS) design as set orth in the technicalspecications developed by the Bucharest Postal Operations Council,

Further recognizingthat the key principles o the GMS are that the system should be:– customer-driven;– globally applicable;– aordable;– transparent;– suciently accurate and reliable;

– external to UPU members;– diagnostic;– locally relevant;– continuous,

Also notingthat the GMS can be used by designated operators as the core system or moni-toring service quality and quality o service linked to terminal dues, and can alsoserve as a tool or evaluating the achievements o designated operators in imple-menting projects nanced through the Quality o Service Fund,

Instructs

the Postal Operations Council:– to develop and pursue a GMS pilot programme in order to test the tech-

nical specications and make appropriate revisions, in accordance withthe ndings and the input o the member designated operators;

– to coordinate agreement on the GMS ready or implementation, taking intoaccount the Congress decisions on the transition o countries to the targetsystem;

– to continue renement and development o the technical design, nan-cing arrangements, governance structure, legal issues and other elementsneeded or implementing the GMS;

– to ensure that the GMS can be used or the quality o service terminaldues link;

– to implement the GMS as a Union global system,

Also instructs

the International Bureau, to lend its ull support to the eective implementation o

the GMS,



57



Encourages

designated operators to participate in the implementation o the GMS.


Resolution C 46/2008Survey on quality o service programmes

Congress,

Bearing in mindthat the International Bureau, through its Quality o Service Unit, serves as a keyresource or member countries and their designated operators in improving their

quality o service,Notingthat the success o the quality o service programmes carried out by the Quality oService Unit depends on the resources available to it, which are limited,

Awarethat the Global Monitoring System, and new quality o service programmes regardingparcels, will require signicant resources to plan, implement and maintain,

Taking into accountthat the current quality o service programmes cover a wide range o projectsthat include continuous testing, sequential testing, consultancy missions, qualitycertication and pilot projects,

Inormedthat available data show that member countries do not take ull advantage o theperormance results provided by the International Bureau regarding end-to-endquality o service measurement,

Consideringthat by ar the most important objective o the Nairobi Postal Strategy is “enhancingquality o service and eciency o the postal network”,

Convincedthat successul implementation and management o the Global Monitoring Systemwill require urgent prioritization o available resources,

Recognizingthat the capabilities o the Global Monitoring System may replace those o current

quality o service testing programmes,



58


Instructs

the International Bureau:– to issue a survey to seek the views o member countries and their desi-

gnated operators about whether the current quality o service programmesmanaged by the International Bureau meet their needs and which pro-grammes are most benecial;

– to make recommendations to the 2009 Postal Operations Council, basedon the results o the survey, about which quality o service programmesshould be maintained and how those to be maintained should be priori-tized.


Resolution C 47/2008Cooperation with the airline industry

Congress,

Recallingthat the cooperation between the Universal Postal Union and the International AirTransport Association (IATA), which has existed or more than hal a century, is inthe best interests o both organizations,

Awarethat the Union signed a new Memorandum o Understanding (MOU) with IATA inMarch 2007, laying a strategic and solid partnership between the two organiza-tions,

Notingthat a comprehensive Airmail Work Plan has been designed by the IATA–UPUContact Committee in the light o the above MOU,

Noting also

that studies are being carried out by the IATA–UPU Contact Committee to realizethe objectives set out in the Airmail Work Plan,

Consideringthat eorts to speed up and simpliy the transmission and handling o airmail shouldbe continued,

Realizingthat airlines and designated operators should ocus more on standardization andan increased use o electronic data interchange (EDI) to improve the quality o

service and security o international mail,



59



Recognizingthat the rapid and reliable movement o mail and the consistent and accuratereporting o mail movement status are in the common interest o both designatedoperators and airlines,

Certainthat the important work being undertaken by the IATA–UPU Contact Committeewill yield benecial results or both organizations, thus bringing about qualitativechanges in the airmail sector,

Charges

the Postal Operations Council to continue collaboration with the airline industry, tond common opportunities or improvement and to undertake new initiatives.


Resolution C 48/2008Communication o quality o service measurement results to member coun-tries

Congress,

Bearing in mind

the work accomplished by the Strategic Planning Group to develop report cardsthat show the degree to which member countries and designated operators haveachieved the objectives o the Nairobi Postal Strategy,

Taking into accountthe act that a central purpose o these report cards is to indicate, in quantiableterms, progress made by individual member countries in implementing the NairobiPostal Strategy, and that the measurements o the quality o service attained bydesignated operators o destination in delivering inward letter-post and parcel-postitems are key indicators or this purpose,

Recognizingthat quality o service measurements orm, in part, the basis or terminal duespayments or letter-post items provided or in the Universal Postal Convention,

Awarethat serious eorts are underway to develop methodologies to link quality o servicemeasurement results and inward land rates or parcels,

Noting

the considerable nancial and management resources invested by the Union todevelop and deploy systems to measure quality o service,



60


Convincedthat the publication o measurement results is essential to ensure transparencyand produce tangible evidence that the investments made to measure quality oservice contribute to the overall improvement in quality,

Instructs

the Council o Administration and the Postal Operations Council to:

– determine the most appropriate manner to publish the results o letter-postand parcel-post quality o service measurements attained by individualdesignated operators o destination in accordance with the provisions othe Universal Postal Convention; and

– decide whether these results should be published in the annual reportcards on implementation o the Nairobi Postal Strategy.


Resolution C 49/2008Border control

Congress,

Noting

that not only Customs, but also other border agencies may be involved in thecontrol o items at a country’s borders,

Consideringthat the word “Customs” as used in article 18 o the Universal Postal Conventionas well as in the Letter Post and Parcel Post Regulations is to be interpreted in awide sense and is to cover all ocially authorized border agencies associated withthe control o postal items at a country’s borders, in accordance with the nationallegislation o each country,

Recognizingthe need to identiy these agencies and their competence as specied in the nationallegislation o each country,

Invites

the member countries to provide the International Bureau with inormation aboutthe competencies o their border agencies,



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Instructs

the International Bureau– to maintain a global register o the responsible agencies o each country;– to insert appropriate comments under article 18 o the Convention and

under the relevant articles o the Regulations.


Resolution C 50/2008Use o Internet-based letter post inquiry processing sotware

Congress,

Consciouso the need to process letter-post inquiries at the speed required by customers,

Having notedthat the standard means o transmitting customer inquiries do not meet existingneeds in terms o speed,

Consideringthat the Internet is extensively used as a working tool at all levels worldwide,

Instructs

the Postal Operations Council:– to conduct a study with a view to introducing letter-post inquiry proces-

sing sotware that incorporates the CN 08 orms provided by countries(o origin and o destination) and generates periodic reports and statisticsthat will allow the inquiry processing times o designated operators to bemeasured;

– to ascertain whether new sotware needs to be developed, or i the tech-nological platorm could be shared with an existing system;

– to propose a solution or designated operators wishing to use a systemwith the above-mentioned eatures,

The system adopted should allow:a inquiry-processing times to be shortened;b inquiry response times between designated operators to be monitored,

which would prevent the payment o excessive amounts in compensationsolely in order to comply with deadlines but without resolving the inquiry;

c undue recourse to compensation to be monitored, and a record to bekept o individuals/institutions that make abusive use o the compensation

mechanism.




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Resolution C 51/2008EMS Cooperative

Congress,

Recognizing– that EMS is oered, on the basis o article 14 o the Universal Postal

Convention, and the EMS Standard Agreement (CONGRÈS–Doc 26), bythe great majority o designated operators o member countries and terri-tories as an integral element o the postal oer eectively complementingthe traditional range o letter-post and parcel-post services;

– that EMS has considerable commercial and strategic importance or postalservices and or their customers;

– that in most member countries and territories EMS is the only practical andaordable means o providing universal access to international express

services or the private customer and many small enterprises,Notingthe progress and achievements o the EMS Cooperative, as a structure within thePOC, providing a global ocus to allow the worldwide EMS network to better meetthe needs o postal customers,

Acceptingthe need or the Union to continue to support ongoing EMS activities, particularlyor those Union members that are not members o the EMS Cooperative,

Acknowledgingthat the EMS Cooperative is nanced by its members and that it pays or all EMSprogrammes and activities, including all direct sta costs, rom its own budget,

Further acknowledgingthat non-members o the EMS Cooperative also benet directly rom the programmesand developments o the EMS Cooperative,

Decides

to continue to nance, through the Union budget, the institutional and other supportcosts o maintaining the EMS Unit at the International Bureau. The costs to besupported shall include those or the accommodation o the EMS Unit (at its currentstang level); its oce and IT services; logistic support – including productionand distribution o documents; translation and interpretation or Union meetings;personnel and nancial management support; legal advice, and any other costsincurred by the International Bureau in respect o the EMS Unit which are notcurrently allocated to EMS chapters in the Union’s Programme and Budget,



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Charges

– the EMS Cooperative, under the POC:a to maintain within the ramework o the UPU strategy its respon-

sibilities or all operational, commercial, technical and economicmatters concerning EMS, having authority to make and amendEMS recommendations and establish EMS standards in all theseareas, taking into account directives rom the Union bodies;

b to present an annual report to the POC and, where appropriate, tothe CA;

– the POC to present a report to the next Congress on the progress o EMSactivities and their nancing,

Instructs

the International Bureau to:a continue to provide the EMS Unit (at its 2003 stang level) with oceaccommodation, urniture and equipment, ree o any rent or other accom-modation charges;

b continue to provide support to the EMS Cooperative by covering all itsinstitutional and other support costs as specied in this resolution, withoutcost to the Cooperative;

c ensure that designated operators which are not members o the EMSCooperative continue to benet rom established Union EMS programmesand publications;

d continue to promote EMS activities or those designated operators whichare not members o the Cooperative.

Asks

member countries and territories whose designated operators are not EMS Coopera-tive members to join the Cooperative on the basis o the excellent results achieved(see CONGRÈS–Doc 26).


Resolution C 52/2008Quality o Service Programme or 2009–2012

Congress,

Consideringthe improvement o international postal service quality to be a key objective orthe Union,



64


Taking into account– the encouraging results achieved by implementing the Quality o Service

Programme 2005–2008;– a number o problems observed with the results o the implementation

o resolution C 29/2004, including the act that the worldwide aggre-gate results or the J + 5 standard and the 65% perormance target weremisleading (instability o the links to be tested), and the inconsistency inthe number o days required by the dierent mail distribution networks orthe end-to-end transmission o mail);

– the need to set a service standard and quality target in the internationalquality o service eld;

– the act that the customer’s main ocus is on reliability,

Notingthe need or the Union to continue its work relating to the improvement o

quality,Decides

– to implement a Quality o Service Programme or the period 2009–2012 asset out in CONGRÈS–Doc 21a;

– to set the global quality o service standard at J + 5 (the th working dayater the day o posting) and the target or attainment o this standardat 80%, which should be achieved by 2012 by progressively raising theannual target;

– that this standard and target shall apply to the international priority letterpost between those areas and/or cities that are most important in terms ointernational postal exchanges in each member country,

Instructs

the Postal Operations Council, in cooperation with the Council o Administration,the Consultative Committee and the International Bureau, to:– take the necessary measures to achieve signicant results in the various

areas covered by the Quality o Service Programme and submit a report

on its execution to the next Congress;– establish a bottom-up approach based on process mapping in order to setbilateral and regional service standards or all member countries in orderto maximize involvement and commit themselves to the work necessaryto reach the agreed standard and target;

– weight and aggregate the bilateral and regional service standards, qualitytargets and measurement results to truly refect the perormance o thebilateral links within the region as well as global Union perormance;

– organize and coordinate continuous measurement o compliance with theservice standard and quality target,

– set appropriate targets or 2009, 2010 and 2011 with a view to achieving80% by 2012,



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Urges

a governments and regulators to:– provide active support or the implementation o the Quality o

Service Programme;– set national quality standards;– ensure compliance with these standards by the designated postal

operator;– dene conditions or compliance with the worldwide quality

standard;– participate in the activities o the Union and Restricted Unions in

the eld o quality o service,b the designated postal operators to:

– actively participate in implementation o the Quality o ServiceProgramme;

– do their utmost to improve the quality o the postal servicesoered;– set bilateral and regional service standards and quality targets;– continuously measure compliance with these bilateral and regional

service standards and quality targets, through at least one o thetests organized by the Union or by the Restricted Unions, or on thebasis o bilateral and multilateral agreements;

– continuously analyze the results o these tests and take measuresto help achieve the objective o compliance with these bilateral andregional service standards and quality targets;

– use the country-specic and regional measurement reporting as atool or quality analysis and improvement,c the Restricted Unions to:

– participate in the activities initiated in the ramework o the Qualityo Service Programme;

– coordinate the setting o the bilateral and regional service stand-ards and quality targets;

– lend their support to regional actions to improve compliance withthese bilateral and regional service standards and quality targets.


Resolution C 53/2008Future strategy and activities o the Telematics Cooperative and itsfnancing

Congress,

Recalling:

– resolution C 27 o the 1994 Seoul Congress, resolution C 52 o the 1999Beijing Congress and resolution C 66 o the 2004 Bucharest Congress



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concerning Union activities in the eld o EDI exchanges rom 1995 to2008;

– the success o telematics activities since 1994;– the widespread adoption o Postal Technology Centre (PTC) sotware

among all members, rom the least developed countries to the industria-lized countries,

Bearing in mindthe report o the Postal Operations Council concerning Union telematics activities(CONGRÈS–Doc 25a),

Aware:– o the strategic importance o Union telematics activities or all Union

member countries;– that the telematics network inrastructure and activities are crucial or

urther improving postal products and services, or maintaining a qualityuniversal service obligation, or urther postal developments in the inor-mation society, or reducing the digital divide between members and orhelping to solve some important problems such as the uture universalservice and the question o remittances or migrant workers;

– that, to be most eective, the use o technology has to be embeddedin a common approach o business, operational and technical measurescombined with a continuous evaluation and improvement cycle,

Noting:

– that a Telematics Cooperative was established within the POC with theaim o developing synergies between Posts and stimulating the develop-ment o the postal service through the use o modern technologies;

– that an electronic network inrastructure and state-o-the-art IT solutionsowned by the Union and aordable or all members ensures electronicexchange capability between all members and the automation o impor-tant postal operational processes irrespective o their postal developmentstatus, and hence provides the possibility o urther quality and serviceenhancements o postal services that would not otherwise be possible;

– that or all data transported through the Union’s electronic network and

processed by its own solutions on its own premises, condentiality andprotection are guaranteed;– that the Union’s electronic network inrastructure and sotware solu-

tions have open interaces to guarantee interoperability with other postalnetworks and systems;

– that the Telematics Cooperative is carrying out signicant work to supportmembers not only in areas closely related to the use o PTC sotware butalso in the eld o operational consulting and EDI monitoring to maintain andimprove electronic inrastructure, alert members o exchange problems,and improve operational processes, quality o service and perormance

o postal operations, mainly in the developing and least developed coun-tries;



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– that the work in the advanced electronic services (AES) area also ensuresknow-how transer, which promotes the availability o new technologiesor all members, such as S43 and EPCM, RFID standards, E-shopping,global hybrid mail and the .post electronic inrastructure allowing or elec-tronic delivery o universal services;

– that the Telematics Cooperative is supporting the IB in strategic areassuch as the development o EDI standards, relations with important postalpartners such as airlines (IATA), Customs and other international organiza-tions, and the Union’s involvement in the inormation society,

Further noting:– the inability o the Telematics Cooperative to nance tasks not directly

related to development, deployment, operation and support o PTCsotware solutions rom ees received or product maintenance, networkservices, assistance missions, product development or the member contri-

butions;– the attractiveness o the postal market or venture capital and other marketnancing mechanisms or investments in global postal services;

– that the required unds to enable research, development and commercia-lization o new high-potential postal products and services may need tocome rom external resources,

Considering:– the digital divide in terms o operational development and dierences in

the development levels o members;

– the large number o designated operators that have willingly joined theTelematics Cooperative,

Recognizing:– the achievements o the Cooperative to date and its eorts aimed at impro-

ving and developing postal services (CONGRÈS–Doc 25a);– that the strategy o the Telematics Cooperative (CONGRÈS–Doc 25b) is

closely linked to the Nairobi Postal Strategy and that the activities o theTelematics Cooperative are essential or the implementation o the NairobiPostal Strategy,

Convinced:– that the development gap can be reduced by: • making thesame state-of-theart IT solutionsand infrastructure

usable by, and aordable to, all members; • providing ongoing support and advice on business and operational

matters; • providing a worldwide electronic inrastructure such as .post to

give every citizen and small, medium or large business the possi-bility o participating in global trade without discrimination and in

a trusted environment veried by the Union members’ designatedoperators;



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– that the Telematics Cooperative will do all it can to considerably speed upthe introduction o telematics and other technologies designed to improvecommunications between designated operators and their partners, narrowthe technology gap between them and with other market players, raise thequality o the international postal service and acilitate the expansion ocurrent services and the development o new ones,

Decides:

– to approve the strategy o the Telematics Cooperative 2009–2012(CONGRÈS–Doc 25b);

– to continue to nance, through the Union budget, the institutional costsconnected with maintaining the PTC at the International Bureau (IB), whichcover use o the PTC’s premises, the PTC’s administrative and logisticalservices, including translation services, interpretation services during UPU

meetings, the production and dispatch o documents, sta managementand nancial management, and legal services;– to nance Telematics Cooperative activities not closely linked to the use o

PTC standard sotware but supporting business development, operationalprocess improvement, quality initiatives, adoption o new technologies,development o postal products, standards and other support tasks orthe IB,

Charges

– the POC: • with assuming competency or all strategic, operational and tech-nical matters concerning Telematics Cooperative activities;

• with presenting a report to the next Congress on the progress otelematics activities;

– the Telematics Cooperative with assuming competency or strategy execu-tion, operation, and technical and economic telematics aspects, giving itthe authority to make and amend telematics recommendations,

Further charges

– the CA with supervising Telematics Cooperative nances through theexamination and approval o the IB budget and annual accounts;

– the CA with presenting a report to the next Congress on the nancing othe Telematics Cooperative;

– the Telematics Cooperative with presenting an annual report to the POCand the CA;

– the CA with supporting arrangements that will allow the TelematicsCooperative to und development projects such as .post, PREM (postalregistered e-mail), etc.,



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Instructs

– the International Bureau: • to maintain the Postal Technology Centre as a service provider with

responsibility or implementing the strategies approved by Congressand by the Telematics Cooperative in the eld o telematics andtechnology;

• to continue providing nancial support to the Telematics Coopera-tive in line with resolution C 66/2004;

• to support policy developments and arrangements required toenable the use o external nancing o developments in the area oE-services;

• to ensure relevant cooperation between Telematics Cooperativeactivities and IB processes and programmes;

• to continue to promote the activities o the Telematics Cooperative

and encourage designated operators to join it and to contributeactively to its activities,– the Telematics Cooperative: • to cooperate closely with the IB in order to make the most ecient

use o available resources and expertise,

Invites

the CA to co-nance the Telematics Cooperative by covering Telematics Coopera-tive costs which are related to the IB support activities.


Resolution C 54/2008Postal air waybill numbers

Congress,

Reiterating

its considerations and its will expressed in resolution C 33/2004,

Awarethat inormation technology developments combined with stringent operationalprocesses now enable traceability o postal receptacles during their end-to-endinternational transportation,

Highlightingthe act that postal receptacles’ traceability during their end-to-end internationaltransportation is a determining actor in the improvement o service quality and

security or postal consignments,



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Noting– that the IATA–UPU Contact Committee has approved the use o the postal

air waybill number combined with a product code enabling the identi-cation o postal consignments and the application o processes that arespecic to them;

– that the work o the IATA–UPU Group on EDI issues has led to the adoptionby the Standards Board o standard M39 on EDI messages exchangedbetween designated operators and between these operators and aircarriers;

– that standard M39 allows the exchange o postal air waybill numbersbetween stakeholders;

– that designated operators which modied their CARDIT system to includethe postal airway bill number and product code to enable the identica-tion o postal consignments can receive the relevant tracking data on theaorementioned topics rom the airlines concerned,

Also noting– that the use o postal air waybill numbers combined with the postal product

code enabling the identication o postal consignments and the applica-tion o processes that are specic to them is a benecial element in theinteroperability o air transportation systems;

– that it aords uninterrupted traceability in cases where successive fightso the same airline or o dierent airlines are used;

– that it also enables the booking o capacity with air carriers, thus contribu-ting to the sustainable availability o transport capacity which enables the

reliability o postal fows;– that it will also help to bring about paper-ree transport o postal consign-ments in the uture. In the eort to realize paper-ree transport o postalconsignments in the uture, securing a clear record o each delivery isindispensable,

Convinced– that the use o postal air waybill numbers combined with the postal product

code will only produce its ull benets i all stakeholders in the internationalpostal fow processing chain are able to use this number and this code

to identiy postal consignments as such in order to apply the requiredprocesses and i the various authorities concerned acilitate this use;– that the designated operators would, in their contacts with customs autho-

rities and border protection agencies or any other agency taking part in thepostal processing chain in their respective countries, benet rom resolu-tions taken by the main international organizations involved with interna-tional air transport,

Endorses

the results o the work o the IATA–UPU Contact Committee, the IATA–UPU Groupon EDI issues and the Standards Board concerning the use o postal air waybillnumbers combined with the postal product code,



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Invites

designated operators to use postal air waybill numbers combined with the postalproduct code with a view to improving traceability o postal fows,

Urges

member countries:– to inorm their respective authorities involved in the postal fow proces-

sing chain about the use o postal air waybill numbers combined with thepostal product code and to ask them to make the necessary arrangementsto acilitate this use;

– to encourage the international organizations, whether with regional orworldwide coverage, in which they are involved, to acknowledge the useo postal air waybill numbers combined with the postal product code and

to acilitate this use by all operators concerned,Instructs

– the Postal Operations Council: • in close cooperation with the IATA–UPU Contact Committee and

the WCO–UPU Contact Committee, and with the support o theInternational Bureau, to undertake all necessary discussions withthe World Customs Organization (WCO), with a view to obtainingrom the latter acknowledgement o the use o the postal air waybill

number combined with the postal product code, in addition, as thecase may be, to the usual practices or postal identication andprocessing, without this use causing any change in the applicablecustoms procedures;

• in close cooperation with the IATA–UPU Contact Committee, andwith the support o the International Bureau, to undertake all neces-sary discussions with the International Civil Aviation Organization(ICAO), with a view to obtaining rom this organization acknowl-edgement o the use o the postal air waybill number combinedwith the postal product code, in addition, as the case may be,

to the usual practices or postal consignments identication andprocessing, ensuring that this use does not interere with the postallegal status;

– the IATA–UPU Contact Committee: • in close cooperation with the International Bureau, and in the light

o the Memorandum o Understanding signed between the UPUand the International Air Transport Association (IATA), to undertakeall necessary discussions with IATA, with a view to disseminatinginormation about the postal air waybill number combined withthe postal product code to its members and promoting its use by

them,



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Decides

that any change to the UPU Regulations related to the exchange o internationalpostal fows must lead to the gradual elimination o the use o paper-based docu-mentation and promote procedures based on electronic data capture and electronicdata interchange (EDI),

Consequently instructs

the Postal Operations Council to ensure strict enorcement o the aorementioneddecision.


Resolution C 56/2008Expanded use o electronic data interchange (EDI)

Congress,

Bearing in mindthat expeditious customs clearance o postal items is essential to the overall qualityo international postal services,

Taking into account

the act that the submission o inormation about postal shipments in electronicorm to customs authorities in advance o shipment can signicantly acceleratethe clearance o postal items,

Consciousthat service and eciency improvements can be achieved i designated operators oorigin and destination transmit data on inbound and outbound international postalitems, or the purposes o customs clearance, in advance o receipt or dispatcho the items,

Awarethat governments o many Union member countries are liberalizing their postalmarkets, as a result o which possible dierences between customs clearanceprocedures or designated operators and integrators may come under increasingscrutiny,

Acknowledgingthat in liberalized markets, designated operators may nd it advantageous tocollaborate with, and use the services o, private sector commercial operators orthe delivery o postal items,



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Realizingthat expanded use o EDI messages to transmit customs data on postal items cancreate the conditions under which the customs clearance regulations are appliedin the same manner to both postal shipments and similar shipments carried byprivate sector delivery rms,

Observingthat the rapid developments in technology in the postal sector are placing increasingpressure on designated operators to implement the transmission o customs dataon international postal items,

Convincedthat increased use o electronic transmissions o customs inormation on postalitems rom designated operators to customs authorities can not only become avaluable tool or combating terrorism and other threats to the security and saety

o international mail exchanges, but can also improve operations, reduce admin-istrative costs and acilitate assessment procedures,

Mindulo the close cooperation between the Universal Postal Union and the World CustomsOrganization to align the import and export o mail with the guidelines outlined inthe Framework o Standards to Secure and Facilitate Global Trade,

Pleasedto note that the Postal Operations Council, through the work o the EMS Coopera-

tive, the Parcels Group, the Telematics Cooperative and the Postal Security ActionGroup, has developed, deployed and promoted applications and actions to expandthe transmission o data concerning international mail exchanges,

Understandingthat designated operators have disparate levels o resources, expertise, hardware,and manpower with respect to implementing electronic customs maniesting,

Also mindulo the mission o the UPU “to stimulate the lasting sustainable development o

ecient and accessible universal postal services o quality in order to acilitatecommunication between the inhabitants o the world”,

Further mindulo the importance o data and privacy protection in view o the long-standing repu-tation o the Posts as guardians o the integrity o the mail,

Instructs

the Postal Operations Council to:

– develop and maintain standards consistent with best practices and privacyobligations or national legislation in connection with data protection and



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postal secrecy or UPU-Customs EDI messaging, through the StandardsBoard, in cooperation with the World Customs Organization,

– promote, in cooperation with the World Customs Organization, the useo EDI transmissions between designated operators and rom designatedoperators to local customs authorities or the clearance o postal items,

– draw up a plan involving the relevant POC groups and in consultation withthe UPU–WCO Contact Committee or the implementation o transmis-sion o EDI customs messages on postal items in a phased-in manner,to be determined ater appropriate study, including identiying products,types o mail impacted, customer and operator capabilities, operationalimpacts, and perormance measures.


Resolution C 58/2008Postal accounts – Resolving requent or extended debts

Congress,

Realizingthat the delivery designated operators o UPU member countries incur heavyexpenses in carrying out their obligations under the UPU Acts to handle, process,transport and deliver inward letter-post items and postal parcels, as well as othertypes o postal items that they receive (such as EMS),

Recognizingthat specic provisions o the UPU Convention, Letter Post Regulations and ParcelPost Regulations contain obligatory prescriptions regarding, or example, theamount to be paid by the sending designated operator to the receiving designatedoperator or the postal items received, and the related preparation and settlemento postal accounts,

Notingthat the UPU Letter Post Regulations and Parcel Post Regulations contain provi-

sions relating to the interest that is payable by the sending (debtor) designatedoperator to the delivery (creditor) designated operator in cases o overdue paymentsrelating to those postal accounts,

Realizing urtherthat, despite those provisions relating to interest payable, there is an ongoing debtsituation in which numerous debtor designated operators have considerable arrearswith numerous creditor designated operators, with many accounts in arrears orone or two years and oten longer,

Concernedthat there currently are no remedies prescribed in the UPU Acts enabling creditordesignated operators to take eective measures to ensure that debtor designated



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operators liquidate in ull the outstanding debts owed to them, i need be, througha payment schedule acceptable to the creditor designated operator concerned,

Awarenonetheless that, in many o its programmes, the UPU takes due account o coun-tries aected by natural disasters or in special situations,

Instructs

The Postal Operations Council to quickly undertake a study o this situation inorder to:– document and assess the current overall situation concerning debts on

postal accounts between the designated operators o UPU member coun-tries as regards postal items exchanged between them pursuant to theUPU Acts (particularly letter-post items and postal parcels, but also other

items such as EMS);– identiy and recommend, as required, changes to the UPU Letter PostRegulations and Parcel Post Regulations that would put in place a mecha-nism enabling creditor designated operators to take decisive and timelyaction to collect the amounts (including applicable interest) seriously inarrears;

– examine the need to provide a concurrent mechanism whereby the creditordesignated operator, in such cases, provides the UPU International Bureauwith evidence o the outstanding debt and a copy o the notice that thecreditor designated operator is sending to the debtor postal operator

regarding the action it is taking;– put into eect, as soon as practicable ollowing their approval by theCouncil ater completion o the study, the recommended changes thatare within the scope o the Council’s responsibilities, in the manner that itdeems to be the most appropriate;

– drat, i applicable, one or more Congress proposals resulting rom thisstudy, or submission to the 2012 Universal Postal Congress;

– ensure nonetheless that due account is taken, in a manner to be deter-mined in the course o the study, o countries aected by natural disastersor in special situations which are not in a position to clear their nancial

debts relating to postal accounts straightaway,

Also instructs

the Postal Operations Council to determine the most eective manner or carryingout the study proposed and which group or body is to be charged with leadingthe work,



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Invites

the Council o Administration to consider, i applicable, possible recommendationsresulting rom this Postal Operations Council study which all within its own areao responsibilities.


Resolution C 59/2008Making the wording o reservations more explicit

Congress,

Considering

that ambiguity in the text o reservations may cause misunderstandings, Awareo the importance o preventing any partiality in the interpretation o the Acts andthe relevant Protocols,

Invites

all UPU member countries to use explicit wording in the texts o their reservationsto the dierent Acts o the Union.


Recommendation C 60/2008Lack o documentation when handing over airmail and S.A.L. dispatches

Congress,

Noting

that, increasingly, incoming dispatches are not accompanied by CN 37, CN 38and CN 41 orms,

Also notingthat a large number o verication notes need to be raised as a result o the missingorms,

Further notingthat replacement delivery bills need to be prepared, and then to be validated andsigned by the airlines and that it is currently dicult to monitor what was actually

dispatched, as a result o which bags are oten lost and/or mislaid. This situationgives rise to insecurity, and generates costs in terms o man-hours and operationalmaterials,



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Consideringthat article RL 190 o the Letter Post Regulations and article RC 178 o the ParcelPost Regulations clearly provide or the orm o delivery o dispatches and thegeneration o the appropriate number o copies o the respective orms,

Also consideringthat some designated operators are ailing to comply with these articles,

Recommends

that countries be urged to comply with the existing provisions and to take all neces-sary steps to rectiy the situation with respect to incoming dispatches.


Resolution C 63/2008Extraterritorial ofces o exchange (ETOEs) and international mail processingcentres (IMPCs)

Congress,

Notingthe stabilizing eect o Bucharest Congress resolution C 44/2004 on the growth oETOEs and on the number o countries in which they operate, due mainly to:

– the requirement that the UPU member country in which an ETOE is locatedmust give its agreement to the establishment o an ETOE, according to itsnational policy;

– the granting to the UPU member country o destination o a choice indetermining how to treat items received rom an ETOE, according to itsnational policy;

– better notication requirements or registering with the UPU as an interna-tional mail processing centre (IMPC);

– the recommendation that UPU member countries announce their policieswith respect to ETOEs, and the subsequent publication o these policies

by the International Bureau,

Bearing in mindarticle 2 o the Convention, adopted at the Bucharest Congress, which requiresUPU member countries to announce the entity or entities (governmental entity anddesignated operator(s)) responsible or ullling the obligations arising rom the

Acts o the Union on their territory,

Acknowledgingthat national policies o UPU member countries may dier on the issue o

ETOEs,



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Noting alsothat international mail processing centres (IMPCs) have been registered to privatecompanies,

Also bearing in mindthat the UPU has endeavoured to seek compatibility between the Acts o the Unionand WTO disciplines such as most avoured nation status, non-discrimination andequal access,

Awareo the act that there remain legitimate operational concerns with respect to thehandling o items received rom ETOEs and IMPCs registered to private companiesin the areas o:– applying UPU procedures and orms or Customs and airlines;– security issues regarding the identity o the real sender o the mail;

– return o verication notes;– undeliverable items;– lack o operational and contact inormation or the destination country;– correct remuneration or the delivery o items received,

Consideringthat UPU orms are undamental components o the UPU Acts,

Taking into accountthe work already begun by the POC (Standards Board) to review technical stand-

ards such as S10, S34 and S35, in order to acilitate identication o sender opera-tors,

Decides

i that the operator designated by a UPU member country under article 2 othe Convention may continue to request registration o IMPCs establishedor its own purposes and on its own national territory;

ii that the governmental entity o the UPU member country provided underarticle 2 o the Convention shall make the registration request or provide

written authorization or all other IMPCs to be established on its territory;iii to continue the suspension o requests or registration o IMPCs toprivate companies, reerring a decision on the matter to the Council o

Administration and the outcome o its study,

Invites

UPU member countries– to review and notiy the International Bureau o their national policies on

ETOEs and on IMPCs registered to private companies, taking into account

other national policies and the need to use agreed standards and proce-dures;



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– to respect and observe the conditions laid out in resolution C 44/2004;– to respect the national policies dened by other UPU members,

Instructs

the Council o Administration, in consultation with the Postal Operations Council,to conduct a study o ETOEs and IMPCs, to include the organization o domesticpostal markets and the eect o national or regional policies on the UPU and onthe UPU Acts (Convention, Regulations, UPU orms, including the implications o adeclaration o multiple operators through article 2 o the Convention and the regis-tration o IMPCs to private companies), as well as on other agreements reached atthe UPU level (airlines and customs handling, worldwide quality o service meas-urement, Quality o Service Fund, etc.),

Also instructs

the Postal Operations Council:– to study and adjust, or recommend the adjustment o, the inormation

requirements in standard S34 and on paper UPU orms in such a waythat the origin and the operator o the mail is clearly identiable to thedestination operator, as well as to the airlines and customs authoritieshandling the mail, in order to bring inormation requirements or ETOEsand IMPCs registered to private companies, in line with the requirementso other oces o exchange established by UPU designated operators;

– to study the operational issues involved in a situation where more than one

operator in the same country dispatches or receives international items,including the impact on barcode structure, on track and trace systems, onquality measurement systems, etc.;

– to review current policies and make recommendations on the reerencingo technical standards in the UPU Regulations,

Further instructs

the International Bureau, in liaison with the POC:– to manage the registration process, maintain and publish lists o active

IMPCs, by type and by location, and make them readily available andaccessible; this would include IMPCs: • registered by the operators designated to ull the Acts o the

Union, or their own purposes and on their own territory; • registered as ETOEs; • registered as IMPCs by private companies; • registered as military IMPCs;– to collect and share with other member countries and designated opera-

tors: • inormation on UPU member country policies (entities notied under

article 2 o the Convention, policies and conditions or establishingETOEs on their territory and or receiving ETOE items, etc.);



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• operational inormation on ETOEs and IMPCs registered to privatecompanies.


Resolution C 64/2008Cooperation in the area o postal statistics

Congress,

Taking into accountthat the Universal Postal Union (UPU), as the specialized agency o the UnitedNations dealing with the postal eld, is responsible or making relevant inormationand analyses on the development o the sector available to its members,

Notingthe role o the UPU as a specialized agency o the United Nations qualied togather, analyze, publish, harmonize and improve postal statistics,

Awarethat the postal statistics published by the International Bureau represent an impor-tant working tool or member countries, and need to respond to the expectationsand inormation needs o all postal sector players,

Consideringthe importance o statistical data that are reliable, consistent and relevant or themacro-economic studies carried out by the Council o Administration and PostalOperations Council, and or the application o the methodology or classicationo countries and territories or participation in the target terminal dues system andthe Quality o Service Fund,

Also awareo the need to guarantee the condentiality o certain inormation provided, imember countries so wish,

Strongly encourages

member countries and designated operators to provide the International Bureauwith:– reliable, consistent and relevant statistical data, and especially data rela-

ting to:a postal inrastructure,b volumes o letter post, postal parcels and express items,

– statistical data that are reliable, consistent and relevant or classica-

tion o countries or terminal dues system and Quality o Service Fundpurposes;



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– other statistical inormation needed or macro-economic studies carriedout within the Council o Administration and Postal Operations Council,

Calls on

the associations which orm part o the postal sector, and in particular the memberso the Consultative Committee, to urnish reliable, consistent and relevant datarelating to the inrastructures used and volumes o activity o their members, sothat indicators or the whole sector can be established at the worldwide level,

Instructs

the International Bureau:– to publish the Postal Statistics yearbook on the basis o the inormation

provided by member countries, regulatory authorities, designated opera-

tors and private-sector associations;– to organize the processing o raw data according to the undamental prin-ciples o ocial statistics, and to restrict access to raw data to personstasked by the International Bureau with the processing o data;

– to ensure the condentiality o the inormation provided i member coun-tries so wish. Where condential processing is requested, the data trans-mitted shall be used only to calculate the totals needed or analysis othe worldwide and regional situation and shall under no circumstances bepublished individually;

– to contribute to the establishment and improvement o a compilation o

statistics;– to continue training activities in the area o postal statistics with a view toimproving the availability, quality, and reliability o statistical inormation.


Resolution C 65/2008Impact o new technologies on the activities o the Union

Congress,

In view othe reports on the work o the Council o Administration and the Postal OperationsCouncil with regard to electronic postal data and the various electronic postal datamanagement systems introduced within the ramework o UPU activities,

Consideringthe impact o new technologies on the activities o the UPU, its member countriesand their designated operators, and on the legal hierarchy o the Acts and deci-

sions o the UPU,



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Notingthat the implementation o an electronic postal data management system mayinclude:– the use o specic technological tools or data transmission by designated

operators and the protection o those data;– access by designated operators to a common database and the protec-

tion o the data entered in that database;– the conclusion o specic agreements between designated operators and

the development o an operational guide or each system;– the management and maintenance o this common database;– the preparation o reports based on this database and the submis-

sion o these reports to the UPU bodies and the designated operatorsconcerned;

– the establishment o an operational management structure or eachsystem,

Recallingthe need to abide by the principle o technological neutrality in the Acts and deci-sions o the UPU,

Recognizingthe need to harmonize the regulation relating to electronic postal data in the

Acts,

Noting also

that these systems, introduced within the ramework o UPU activities, shouldrespect the ounding principles o the UPU, and in particular be accessible to alldesignated operators o UPU member countries, without discrimination,

Recognizing alsothat the management and maintenance o these systems should be in line withUPU decisions,

Acknowledgingthat two types o agreement, containing purely operational and technical provisions,

appear necessary or each system introduced within the ramework o UPU activi-ties, i.e. a service convention not specic to the tool used, and an EDI agreementspecic to the tool used,

Stressingthe need to ensure that these service conventions and EDI agreements complywith the Acts o the Union with regard to these systems,

Also acknowledgingthat this compliance could be guaranteed by the adoption within the UPU o these

service conventions and EDI agreements, or even the introduction by the UPU ocertication and audit processes,



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Recognizingthe diversity o the operational management structures relating to the electronicpostal data management systems introduced within the ramework o UPU activi-ties, and o their rules o procedure,

Further notingthat the secretariat activities connected with the operational management o thesesystems are new tasks within the UPU,

Further acknowledgingthat these new developments are likely to have an impact on the structure andoperation o the permanent bodies o the UPU,

Instructs– the Council o Administration:

• to study:– governance issues relating to electronic postal data man-agement systems introduced within the ramework o UPUactivities, and to data protection;

– the impact o these issues on the Acts, the UPU structuresand the nancing o UPU activities;

• to lay down principles which the Postal Operations Council shouldtake into account in the work it carries out in accordance with thisresolution;

• to report on these issues to the next Congress,

– the Postal Operations Council: • to study, bearing in mind the principles adopted by the Council o Administration:

• operating, technical and economic issues connected with thetransmission o data, and with the electronic postal data manage-ment systems introduced within the ramework o the UPU’s activi-ties;

• the ormalizaton, harmonization and standardization o the rules oprocedure o the bodies responsible or managing these systems.


Resolution C 72/2008Electronic network o the Universal Postal Union

Congress,

Wishingto strengthen still urther the eective role o the UPU electronic network, which

consists o acilitating the transmission and exchange o inormation, and in accord-ance with resolutions C 66/2004, C 52/2004 and C 35/2004 adopted by the 2004Bucharest Congress,



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Believingthat translating the UPU website into more languages is an achievable objective,given the signicant technological changes currently taking place in the postalservices – particularly in the electronic network, and will acilitate access to opera-tional data published on the site,

Instructs

the Council o Administration, in conjunction with the International Bureau, to expandthe scope o the UPU’s electronic network – including its website (www.upu.int)– by introducing other languages (Arabic, Spanish, German, Chinese, Portugueseand Russian), provided that a cost-benet analysis justies it.

(Proposal 72, 10th plenary meeting)

Resolution C 73/2008Updating the password-protected list o e-mail addresses available via theUPU website

Congress,

Consciouso the current communication needs in response to emergencies and/or businessbetween the senior ocials o both regulators and designated operators,

Urges

countries to have their e-mail addresses included in the password-protected listavailable via the UPU website, and to notiy the International Bureau o any changesthereo,

Requests

that the International Bureau:

– make every eort to update the list o e-mail addresses o the senior o-cials o regulatory bodies and designated operators;– that the list be made more accessible, on the UPU website and password-

protected as is currently the case, but closer to the homepage.

(Proposal 81, 10th plenary meeting)




Resolution C 79/2008Study on the fnancial impact o the distribution o UPU documentation by theInternational Bureau to member countries and designated operators

Congress,

Commendingthe Acts o the Union Project Group and Committee 2 o the Council o Administra-tion or their accomplishments during the our-year cycle rom 2005 to 2008,

Observingthat the Acts o the Union Project Group undertook to study the replacement o theterm “postal administration” by “member country” and /or “designated operator”in the Acts,

Consideringthat Congress has adopted proposals (15.103.1, 15.105.1, 15.107.1, 15.112.1,15.114.1, 15.116.1, 15.121.1, 15.123.1, 15.126.1 and 10.29.1) pertaining to thedistribution o various UPU documentation to member countries and designatedoperators,

Recognizingthat designated operators and member countries both have a vested interest inreceiving UPU documentation