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Local MP becomesSt Georges 1000th

memberTooting MP, Sadiq Khan, becamethe 1000th member of St GeorgesHealthcare when he visitedthe trust in September and issupporting its plans to becomea foundation trust.

Speaking about becominga member Sadiq Khan said:As a local resident and someonewho was born at St Georges,

becoming a member is a great wayfor me to be involved in shapingthe future of healthcare servicesthat will best serve the needs ofthe community.

As Membership Matters went toprint St Georges Healthcare had3000 members. Please encourageyour family and friends to join viawww.stgeorges.nhs.uk.

A time of changeFrom Naaz Coker,chair of St Georges HealthcareThank you for the interest you haveshown in becoming a memberof St Georges Healthcare NHSTrust. As part of our commitmentto keeping you informed aboutour work I am pleased to launchMembership Matters, a newpublication for those who havesigned up to be part of our future.

Published quarterly, MembershipMatters will keep you up-to-datewith all of our key developmentsincluding foundation trust plans,integration with communityservices Wandsworth and thedevelopment of new healthcareservices. In future editions we willalso bring you news from yourgovernors (once elected) and takean in-depth look at the excellentwork going on across the trustfrom a patient and staff perspective.

The health White Paper Equityand excellence: Liberating theNHS, published in the summer,has signalled plans for great

change across the NHS and we willkeep you informed about how thiswill affect St Georges Healthcarethrough the pages of MembershipMatters.

As part of our ongoing commitmentto patient care we have developeda new set of values that placespatients at the very centre of everydecision we make. These valuesare: excellent, kind, responsibleand respectful.

A set of behaviours underpinthese values and will help ensurethat our staff deliver high qualitycare to patients across community,hospital and specialist settings.

These are undoubtedly excitingand challenging times. I hope youenjoy reading this first edition ofMembership Matters and willbe pleased to hear your thoughtsand suggestions for future articles.Please email these to me viamembers@stgeorges.nhs.uk.

M

embershipatters Winter 2010

Issue 1

MEETTHECHAIR:NaazCoker(r)withwardsisterStephanieSweeney

SIGNINGUP:(l-r)SadiqKhanMPwithStGeorgesn

urses

KateFincham,VennessaSookhooandKimberlyOHara

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2011 will present many challengesand opportunities to St GeorgesHealthcare as we progress ourfoundation trust (FT) plans. FTstatus is crucial for our long-termfuture. The health White PaperEquity and excellence:Liberating the NHS, publishedduring the summer requires alltrusts to have achieved FT statusby 2013.

As a FT, St Georges Healthcarewill have greater financialfreedoms to develop facilitiesand services that are tailored topatients needs.

In becoming a foundation trustSt Georges Healthcare will become

a membership organisation. Weaim to recruit 10,000 memberswho will elect a council ofgovernors that will represent themembership.

Members can make a realdifference by helping the trustmake the right decisions onplans and developments andhelp develop services that benefitpatients and the local community.

ConsultationA 12-week public consultation onour plans to become a FT endedin August and has demonstratedclear support. While the majorityof respondents welcomed our FTplans, they also made suggestionsthat have led to changes. Onemajor change is that anyone over16 can apply to become a memberirrespective of where they live.This change will allow more peoplewho want to support St Georges

Healthcare to become a member.We have also increased thenumber of seats allocated topublic governors.

The detailed consultationsummary is available onlineat www.stgeorges.nhs.uk .

Application processThere are three phases we haveto complete to become a FT.

At the moment we are in thepost-consultation stage of phaseone and aim to becomea foundation trust in 2011.

Membership officeThe FT membership team is nowestablished in their office on theground floor of Grosvenor Wingat St Georges Hospital, Tooting.

The detailed consultation

FT update

Integration with community

services Wandsworth

will improve patient careCommunity Services Wandsworth(CSW) integrated with St GeorgesHealthcare NHS Trust on 1stOctober 2010.

CSW is responsible for providinga range of services across theborough. These include servicesprovided at Queen Marys Hospital(Roehampton), HMP Wandsworth,health centres and clinics, GPsurgeries, schools and in peoples

homes throughout Wandsworth.

Welcoming the change DavidAstley, chief executive ofSt Georges Healthcare, said: Weare delighted to welcome CSWstaff and services to the trust.This is an exciting change, onewhich will improve the healthcarechoices available to local peopleby providing more care in theirown homes, reducing unnecessaryadmissions to hospital and helpingpatients leave hospital as soon asit is safe for them to do so.

He added: This is a fantasticopportunity to develop a trulyintegrated health service forlocal residents, by building on thestrengths of both organisationsand enabling GPs and all clinical

staff to provide the continuity ofcare we want for our patients.We look forward to working withour new colleagues to providethe highest quality of care to ourcommunity.

Amanda Philpott, acting chiefexecutive of NHS Wandsworth, said:

We are delighted to have gotto the point of CSW becomingpart of the St Georges Healthcare

family. This will mean primary,community and hospital servicesworking more closely together forpeople in Wandsworth, and it willbe exciting to see the benefits forpatients over the coming monthsand years.

Focus onpatient transportNon-emergency patient transportat St Georges Healthcare isprovided by G4S IntegratedServices. Their fleet of 29 vehiclestransports 100,000 passengersevery year, including outpatients,renal patients, hospital transfersand discharges.

St Georges Healthcare hasa dedicated waiting lounge forpatient transport complete withfront of house staff who deal

with patient enquiries andhealthcare assistants who lookafter patients.

Once at the hospital, porters areresponsible for taking patientsto their ward or appointment.

Richard Nurse, ambulance careassistant, said: Making surethat our patients are safe andcomfortable during their journeyis a priority. The service we providecan make a real difference topatients experience and ensuringwe get this right makes my jobextremely rewarding.

Patient, Hyacinth Beckles said:I use patient transport everythree months and I cant faultthe team. I couldnt come tohospital without their help andit is wonderful that there isa friendly and dedicated teamlooking after me.

The patient transport teamworks hard with colleagues across

St Georges Healthcare to ensureeach patient journey is as smoothas possible. Regular meetingstake place with the facilities team,clinical staff and renal patientrepresentatives to fine tune theservice.

MEETTHETEAM:(l-r)AdrienneLong,membershipofficer,EstherCorcoran,seniorcommunicationsofficerandWilfredCarneiro,

equalityandFTmembershipmanager

ONTHEMOVE:(l-r)Richard

NurseandHyacinthBeckles

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Focus on governanceSt Georges Healthcare currentlyhas a board of directors but, asa foundation trust (FT), it willalso need an elected council ofgovernors to represent the viewsof the membership.

The trust chair will chair thecouncil of governors as well as theboard of directors serving as animportant link between both.

ResponsibilitiesThe board of directors comprisesof executive and non-executivedirectors who are:

Responsible for the day-to-daymanagement and strategicdevelopment of the FT

Collectively responsible for

the exercise and performanceof the FT

Accountable to the FT via thecouncil of governors.

The council of governors representthe broader public, patient andstaff membership and will:

Advise the board of directorson strategic plans and servicedevelopments

Appoint the chair andnon-executive directors

Appoint the trusts auditors Hold the trust to account toensure that it stays true to the coreNHS values and principles.

Role of a governorGovernors are either elected bythe public, patients and staff ornominated by one of the partnerorganisations, such as a primarycare trust.

The 33 governors will attendmeetings of the council ofgovernors and advise on strategicissues such as the development ofnew healthcare services. Governorsalso have an important role inliaising with the wider membershipand ensuring their views arereflected at meetings.

Experience requiredYou dont need any specialexperience or qualifications to bea governor. You do need to be 21

or over, enthusiastic and willing torepresent the views of the peoplein your community or staff group.

Elections to the councilof governors will take placebi-annually and governors willgenerally hold office for a periodof two or three years after whichtime they will be eligible forre-election or re-appointment.

Becoming a governorFirst, you have to be a member.Before elections nomination forms

will be available for anyone whowants to put themselves forwardfor election.

Once you have filled in a form youwill need to get two other membersfrom the same constituency to signup as your supporters.

On the nomination form you will

need to provide information aboutyourself and why you think youwould be a good governor.

This information will be sent tomembers with a ballot paper aspart of the voting process.

Governor information sessions willstart in February and future dates

will be published in the next issueof Membership Matters.

Council of governors - 33

24 Elected governors 9 Nominated governors

Public governors (19) Education (2)

Wandsworth 7 St Georges, University of London 1

Merton 5 Kingston University 1

Lambeth 2

All other 5 Partnerships (3)

Wandsworth LINKs 1

Staff governors (5) Merton LINKs 1

Medical and dental 1 Tooting Town Centre Partnership 1

Nursing and midwifery 2

Allied health professionalsand other technicaland clinical staff

1 Strategic partners (2)

Admin, non-clinical staff,volunteers and contractedemployees

1 NHS Wandsworth 1

NHS Sutton and Merton 1

Local authority (2)

London borough of Wandsworth 1

London borough of Merton 1

For more information about becoming a governor go to www.stgeorges.nhs.uk ,call the membership office on 020 8266 6132 or email members@stgeorges.nhs.uk.

When did you become a member?As it happens I was the first personto sign up as a member ofSt Georges Healthcare in May 2010.

What is your interest in

St Georges Healthcare?After a hip replacement a few yearsago I experienced severe pain andhad a high level of vitamin D in myblood. No-one could work out whatwas wrong with me until I wasreferred to St Georges Healthcare.

I saw a consultant at six weeklyintervals until my operation toremove a parathyroid gland in 2007.The relief to be without pain wasenormous and I consider myselflucky to be alive and kicking.

Why did you become a member?

That wonderful surgeon atSt Georges Healthcare gave memy quality of life back. I becamea member because I wanted to givesomething back to the hospital.I believe that as a member I can bepart of a good, worthwhile cause

and as a former patient help

improve services at St GeorgesHealthcare.

Are you involved in any other localgroups?I belong to a variety of localorganisations such as WandsworthOlder Peoples Forum and AsianWomens Association. These groupsin return have dealings withSt Georges so I am a familiar facehere.

Have you considered how involvedyou would like to be as a member?

It is a little too early to tell - I dontmind in whatever capacity I maybe of use. But I will keep a lookout in Membership Matters foropportunities.

Are there any services you areparticularly interested in?

My interests are endless, but my

happiness is derived from being ableto help where needed no matter inwhat area of the trust that mightbe.

Would you consider standing forelection in the council of governors?In principle I would be happy to,but since I already belong to manyorganisations my time is limited.A governor role might be moresuitable for someone who is ableto fit this into their life.

What do you do to relax?

I like to watch TV and others aroundme. I love to listen to music and Iam addicted to my PC after allwe have to keep up with moderntechnology in this day and age!I am generally very relaxed and aftera busy day I sleep like a baby.

Meet the membersMembership Matters spoke to Clare Kakembo to find out why she joined St Georges Healthcare.

MEETMEMBER:ClareKakembo

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A new Breast Diagnostic Unit willbe opened at St Georges HospitalTooting, in 2011. St GeorgesHealthcare is a regional cancercentre and its clinical results forbreast screening are among the

best in London. The new modernstand-alone facility will providestate-of-the-art services for thediagnosis and treatment of breastcancer and other breast diseases.

The new units fully integrated

digital equipment will improve

the efficiency of the screeningprocess, allowing more women

to be screened and makingrapid access to further diagnostic

tests available. Clinics for women

with breast symptoms will beprovided and the unit will also

offer one-stop diagnostic clinicswhere all diagnostic tests can beperformed at the first appointment.Particular attention will be paid

to making the service accessibleand equitable for all women.

Dr Louise Wilkinson, directorof screening at St Georges

Healthcare, said: This will bea sophisticated unit, providing

women with a modern, high-quality

and efficient screening and

diagnostic service, in a calmand caring environment. The

quality of care at St Georges

Healthcare has always been ofthe highest standard and the

new environment will ensure thatwomen benefit from the best

possible services in a buildingdesigned for this purpose.

In 2009 St Georges Healthcare wasnamed Large Trust of the Year byDr Foster Intelligence, the publisherof the Hospital Guide. This awardrecognised St Georges Healthcareas being one of the five leading

trusts in the country for patientsafety.

As well as being one of the safesttrusts we are also one of thecleanest. Our infection controlrates last year were among thelowest of any London teachinghospital.

We continuously seek to improveour performance and services andwould like to share some exampleswith readers of MembershipMatters:Pioneering initiatives to safeguard

patients privacy, dignity andconfidentiality

Providing a modern dialysis unit inBattersea to offer patient care closeto home

Offering a home dialysis serviceto give patients with long-termconditions the best treatment ina comfortable environment

Investing in the very latesttechnology including CT and MRIscanners

Asking patients to help us improveservices by feeding back via ourpatient experience trackers

Providing antenatal services in thecommunity and in hospital

Using modern technology toincrease patient safety and ensuringstaff spend more time caring forpatients

Cutting carbon emissions by 10%during 2010

Improving performance putting patient safety first

New breast unitplanned for St Georges

St Georges Healthcare is lookingfor two members of the public to

join the nutrition and hydrationstrategy group.

Nutrition and hydration are an

important part of the patientexperience while in hospital asthey impact on both wellbeingand recovery. As a member of thesteering group you will be involvedin shaping the care provided atSt Georges Healthcare.

The group meets every twomonths on a Wednesday from12.00-1.30pm.

For more information contactBernadette Davis - 020 8725 1620

Volunteers

neededfor nutritionand hydrationstrategy group

Dates for your diaryThese are the first of a series of members events at St Georges Healthcare. All members are welcome to attend.

For more information email members@stgeorges.nhs.uk

MembershipMattersiswrittenandpublishedbythetrustscommunicationsunit.TheopinionsexpresseddonotnecessarilyrepresentthoseofStGeorgesHealthcareNHSTrust.Thenexteditionwillbepublishedinspring2011.

Ifyouhavesuggestionsforfuturearticlespleaseemail

members@stgeorges.nhs.uk

Designed and producedby SGUL Media Services

Date Time Speaker Subject Location

19 January2011

12.00-13.0019.00-20.00

CatherineCollins

Nutrition in a nutshell how to eat healthy

and live longer

Afternoon: lecture theatre A,ground floor, Hunter Wing

Evening: Hyde park room, 1stfloor, Lanesborough Wing

8 February2011

14.30-16.3019.00-21.00

MoiraNangle

Governorinformation session

Philip Constable Board Room, 1stfloor, Grosvenor Wing

16 March2011

13.00-14.0019.00-20.00

Dr PaulCollinson

Heart attacks andhow to avoid them

Afternoon: lecture theatre A,

ground floor, Lanesborough WingEvening: Hyde park room,

1st floor, Lanesborough Wing

18 May2011

14.00-15.0019.00-20.00

Dr ColetteGriffin

Keeping your brainhealthy

Hyde park room, 1st floor,Lanesborough Wing