forum presentation
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Sify Forum Product PresentationTRANSCRIPT
contents
Sify Introduction
Introducing Forum™
Forum™ Clients/case studies
Forum™ project methodology
overview
India’s leading integrated internet and infrastructure services company
NASDAQ listed corporation
India’s leading operator of tier III and tier IV data centres
World’s largest Cyber Café chains: 3500+ iWays
Pioneering expertise SEI CMMI Level 5 ISO 9001:2000 ISO 27001
Certifications
$US 130 million in revenue in 06-07, CAGR of 40%
Financial strength
1500+ corporate customers
Over 2 million consumers across broadband, cyber café and online services
Customer patronage
Application customization(EAI, App. Design)
Application maintenance(Problem resolution)
Application Infrastructure(DB servers)
Web hosting(Data center, security)
Network (VPN, Bandwidth)
Telco
HostingCompany
IT Outsourcer
s
Specialised Total
Outsourcing
SI Sify
Fringe offering
Core Competency Legend
Sify – The Preferred Partner
Content/ document and
Digital asset management
Business process automation
Knowledge management
ERP andBusiness
Applications
Business class messaging
Secured messaging Bulk messaging
platforms Antix offerings IM; web conferencing
Messaging and collaboration
Distribution and market places
Forward supply chain (Forum)
POS Handheld solutions Billing & invoicing Rich content
portals Mobile applications
Public distribution
Supplier relationships management
E-procurement and auctioning
Suppliers Self servicing
portals Employee
helpdesk Skill assessment
(itest) Learning
management Virtual class rooms Learning content Employee records
Human resource
Customer support applications
Call centre and service help desk
Portals
Enterprise applications offerings
Awards & accolades
Frost & Sullivan Market Leadership Award for IP VPN Market in India
Brandon Hall Gold Excellence award- Sify eLearning for Mobile Learning Delivery Platform developed for Cisco Systems
Recognition by Forrester for Remote Infrastructure Management Services
Recognition by IDC for the pioneering progress in IP VPN market space
Recognition by Gartner for initiatives in Managed Services
Awarded Superbrand status
ISO 27001 Certification for Information Security Management Systems
ISO 9001:2000 Certification for provisioning of corporate VPN, Internet bandwidth, Voice over IP and Integrated Security Solutions
CMMI® level 5 Certification
Introducing Forum™
Forum™ -
For Visibility in Forward Supply ChainSolution for integrating forward supply chains of organizations
using internet technologies over a standards-based information exchange platform
“To implement a system seamlessly integrating Organization's systems with it’s supply chain partners ”
Thereby enabling:
Stock and Sales visibility in its distribution chain Better Distribution Management Comprehensive and timely MIS from Distributor Continuous Replenishment System Improved customer service Improved efficiency of Distributor
Resulting in higher revenues and lower costs
Objective
Powerful Application for Managing Business
Key components:
Desktop Solution for trading businesses like C&FAs, Distributors & Small Retailers offering modules for
Inventory
What is Forum? - I
Purchase
Sales / KPI
F&A
Robust Information Exchange PlatformStandards-based Information exchange platform for trading
partners (it is a web-based EDI VAN)
Dealer
Bridge
Forum Forum
Dealer
Integrated with Enterprise Applications like ERP / BI
Forum Connectors
What is Forum? - II
Stock-&-Sales-Analytics-Made-Easy
Sales Analytics (BI) solution for Enterprises seamlessly integrated with other Forum solution components
What is Forum? - III
Integrated Handheld Solutions
Handheld Solution for Field Force Automation
Objectives
Spoilage
Journey Plan
Account Management
Distribution Checks
Surveys
Price Checks
Sales Analysis
OrdersPlanograms & Facings
Promotions
What is Forum? - IV
Existing Clients
Previous Projects
Client Name Project Executed
GlaxoSmithKline Consumer Healthcare Ltd (GSKCH)
Manufacturer – Wholesaler integration
Perfetti Van Melle India Ltd Manufacturer – Stockist integration
Bunge India Ltd Manufacturer – CA integration
Bosch Ltd Manufacturer – Service center/Distributor integration
Pidilite Industries Manufacturer - WSS integration
NHSPL (RedBull) Company - Distributor integration
Finolex Industries Manufacturer - Distributor integration
ITC Limited Manufacturer - Distributor integration
ExxonMobil Manufacturer – Distributor integration
Case Study: 1
Organization ITC India
Objective To automate Wholesale Dealer’s (WD’s) operations on Forum To make near real-time MIS available to the Branch Offices (BO) about their respective WDs To enable seamless integration with SAP at the Head Office (HO) To integrate this system with a larger IT environment covering field sales, merchandising and exchange of census data with third party systems
Scope 1000 WDs across India
Activities Business Requirement Analysis visits to WDs across the country and collation of these requirements Executing customisation to map requirements on to Forum Pilot at 50 WDs and review Integration with SAP for exchange of MIS and transactions Ensure constant support to ensure smooth functioning of all WDs
Benefits to Client
Ensures that MIS is available from all WDs in uniform format and on time Seamless flow of data between the enterprise solutions, third party
solutions at one end and WD’s invoicing solution and HH solutions at the other end
Visibility of sales & stock with management at both HO and BO Standardization of best practices
Case Study: 2Organization Chevron
Objective Distributor integration Seamless data transfer Real time information
Scope 7 countries in Asia pacific region – Indonesia, Thailand, Philippines, Vietnam, Cambodia, India, China. BI tool at Client HQ – Singapore
Activities Business Blueprint workshop and process mapping Data integration and deployment of Sales portal at client HQ Pilot at two locations in Indonesia and review Bridging gaps – Technical, Functional as well as linguistic Roll out commenced in other countries and design of subsequent versions Transferring the deployment to Client, TTT (Train The trainer) program and Change Request mechanism to capture requirements on the regular basis. Ensure smooth functioning through remote assistance
Benefits to Client
Reduced lead time for information flow Fast and accurate decision making Reduced inventory levels Visibility of sales & stock with management Standardization of best practices
Case Study: 3
Organization Bosch Power tools
Objective Dealer and Authorized service center integration Automating the purchase cycle Warranty and claims processing
Scope 85 dealers to be covered across India in 1st phase, to be extended to 200 dealers in 2nd phase
Activities Business Blueprint workshop and process mapping Integration with SAP for Items, Po and Invoice communication Pilot at four location in Chennai Bridging gaps – Technical as well as Functional 1st phase of customization done for Purchase process. 2nd phase of customization will include claims processing and sending reports to SAP Deployment and training at all dealers site by Sify Ensure smooth functioning through remote assistance
Benefits to Client
Reduced lead time for master information flow Fast and accurate order processing Reduced inventory levels Visibility of sales & stock with management Standardization of best practices Transparency in claims processing
Typical Project PhasesTypical Project Phases
Project Phases
Pre Pilot Phases
Post Pilot PhasesPost Pilot Enhancements
Full Roll Out
System Study : Study of Client’s Existing System
Business Process Mapping& Gap Analysis
Major enhancements or customisations in the system.
Development
Testing
Pilot
Implementation Methodology
Task Responsibility and Role
Sify Limited Client
1. Business Blue Printing
A. Business Process Mapping
•Project Managers from Sify and Client will mutually discuss the existing Business Process of Client
B. System Study •Understand the current system used by client to identify the differences w.r.t Forum™
C. Gap analysis •Requirement are identified •Requirements would be prioritized• List of Enhancements will be Frozen
Implementation Methodology
Task Responsibility and Role
Sify Limited Client
2. Customisation
A. Effort Estimate & Schedule
•URD is prepared•Based on URD the Estimate and Schedule will be prepared
•To approve Customization, Effort estimate and Schedule
B. Design and Development
•Detailed description of the requirements, design and impact analysis.•Develop and test the enhancements.
C. User Acceptance Test (UAT)
•User Acceptance Test (UAT) will be conducted.•Usha International will sign off the UAT
D. Release Customisation
• Customization is officially released
Task Role
Sify Limited Client
3. Implementation : Roll Out
A. Scheduling And Staffing
•PM/BA and support team will prepare the Schedule and allocate resources for Roll out
B. Site Readiness & other Specific Details
• Site Readiness form, Contact Person Details, Project Manager /Project Owner details to be provided
C. Roll Out • Onsite implementation and training
D. Implementation And Training & Sign off
•Formal sign off from the customer
Implementation Methodology
Customer-centric Support Processes
Train the Trainer Program
On Site Support• Implementation• Migration to Forum• Distributor Training• 106 member strong team
Remote Support /Help Desk•Dedicated toll free customer support number/SMS support•E-mail support•Messenger support
• Class room training sessions for all the stake holders
DISTRIBUTOR
Forum™ flowcharts
ForumTM
Masters Transactions Reports
Inventory Purchase Sales Finance
Masters
MASTERS
Customer
Vendor
Manufacturer
Division
Credit Term
Bank
Branch
Bank AccountsBeat
Cheque
Scheme Special Category Tax
Personnel
Salesman
Van
Category
Items
Branch Office
Task
Service details
Service tax
Checklist
MASTER
Items Branch Office
Stock Transfer
Stock Adjustments
Stock Transfer In
Stock Transfer
Out
Godown Damages
Inventory correction
Update Stock
Conversion
Free to Saleable
Saleable to Free
Inventory
MASTER
Vendor, Items Credit Term, Bank & Bank Account
Update Accounts
PAYMENTS(Cash /
Cheque/DD)
PO (Manual & Automatic)
Bill
Direct GRNGRN from PO
PURCHASE RETURN
PURCHASE
Purchase
MASTERCustomer, Items Beat, Credit Term, Salesman, Schemes
Sales
CollectionCash/
Cheque/DD
Deposits & Realization of
DD/ChequeUpdate Accounts
Saleable Damage
Scheme Claims
Damage Claims
Other Claims
Sales Confirmation
Order Booking Ready Stock
Direct Dispatch
Invoice
Dispatch from SC
Van Loading
Van Return
Sales Return
Sales
Asset Register Account Master
Transactions
Accounts Receivables
Voucher
Payments
Account Group
Receipts
Accounts Payable Voucher
Contra Entry
Bank Deposit
Petty Cash withdrawal
Petty Cash Payment
Bank Withdrawal
Update Bank Accounts
Manual Journal Entry
Debit and Credit Note
Petty Expenses
Bank Reconciliation
Financial Accounts
ServiceMASTER
Customer, Items, Tasks, PersonnelCredit Term, Bank &
Bank Account
Update Accounts
Claim Processing / Payments
Job card from Ack
Close Task
Direct Job card
Estimation & approval
Acknowledgement
Service Invoice
Update Inventory
Issue spares and task allocation
Purpose Reports
To view a list of the invoices made today (All/Beat wise/Salesman Wise/Customer wise)
Invoices, Daily Dispatch Report, Total Sales Report, Invoices based on Beat, Invoices based on Salesmen, Invoices by Customer
To find out Sales by SKU (All, Customer wise, Salesman wise, Channel wise, Manufacturer wise etc)
Sales day book, Item wise Customer, Customer wise Items, DBR Sales, Sales by Manufacturer
Customer wise Consolidated Sales Report
Customer wise Sales Total, Customer Census reports
To pick stock from stores for delivery after booking of Orders
Salesman wise Packing List, Salesman wise Sales
To view market outstanding (Customer wise, Salesman wise, Beat wise)
Customer wise Outstanding, Salesman wise Invoice wise Outstanding, Beat wise Outstanding
To view daily collection reports Daily collection statement, Cash/Cheque collections
To view Stock status/ Stock Movement for all/specific SKUs
Stock Ledger, Stock Movement, Stock and Sales statement
To View Trial Balance, Balance sheet, P&L statement
Financial Account Reports
Key reports
