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1/121PC-1:E-Services at Ministry of Health, Islamabad

PC-1

(Amended Version)

GOVERNMENT OF PAKISTAN

MINISTRY OF INFORMATION TECHNOLOGY

(ELECTRONIC GOVERNMENT DIRECTORATE)

March 2005

INDEXSection Pages

Electronic Government Directorate, Ministry of Information Technology, Islamabad


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Abbreviations Used in Pc-1 3-4Legends used for Describing Volume of Work regarding BusinessProcesses of MOH, Islamabad

5

Part A: Project Digest 615Part B: Project Description and Financing 1733

Part C: Project Requirements 3437Cost Related Annexure

Annexure I: Summary of Capital Expenditure 38Annexure II: Quarterly Phasing of Funds 39Annexure III: Annual Recurring Expenditure after Completion ofProject

41

Annexure IV: Hardware 42Annexure V: Networking 43Annexure VI: Licensed Software Requirements 44Annexure VIII: Other Expenses 46Annexure IX: Software Development 47Annexure X: Project Staff Salaries 48Annexure XI: Training on Basic IT Skills 49

Other Annexure

Annexure XII: Nature of Work at Provincial Offices of DDG-Health[E&M)

51

Annexure-XIII: Allocation of hardware at provincial offices of DDG-Health [M&E)

52

Annexure-XIV: Departmental Officer Strength and AssociatedSoftware Development

53

Annexure-XV: Description of Customized Software Development(Agency Specific and Baseline e-office) 55-103

Annexure XVI: Secured Socket Layer (SSL) for G2B Services 104Annexure-XVII: Suggestions for Training Plan 106Annexure-XVIII: Responsibilities and Actions required by MOH,Islamabad during course of Project

108

Annexure-XIX: Summary of Feasibility for the Project 110Annexure-XX: Sample/Modal Job Description of Project Staff 113Annexure-XXI: Detailed Project Plan 118Annexure-XXII: Machine Specs 119Annexure-XXIII: Network Diagram 120



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Abbreviations Used in this PC-1

ACR Annual Confidential Review

ADC Assistant Drug ControllerADG Assistant Director General

AGPR Accountant General of Pakistan Revenue

BPR Business Process Reengineering

CDL Central Directorate Laboratory

CHE Central Health Establishment

CRF Central Research Fund

DC Drug Controller

DDC Deputy Drug Controller

DDG Deputy Director General

DDO Drawing & Disbursing OfficerDRB Drug Registration Board

e- Electronic -

E&M Evaluation & Maintenance

EGD Electronic Government Directorate

FGSH Federal Government Services Hospital

GMP Good Manufacturing Practices

ICP Individual Career Plan

ICT Information & Communication Technology

IS Information System

IT Information Technology

JPMC Jinnah Post Medical College

L&A Licensing & Advertising

LAN Local Area Networking

LOI Letter of Intent

MER Medical Education & Research

MOF Minister of Finance

MOH Ministry of Health

MTBF Medium Term Budgetary Framework

NIH National Institute of HealthNIC National Identity Card

NGO Non-Government Organisation

NOC No Objection Certificate

ORP Office Resource Planning

PC Personal Computer

PIMS Pakistan Institute of Medical Sciences

PMDC Pakistan Medical Dental Council

PPO Pay & Pension Order

PSDM Purchase & Supply of Drug Medicine

RDBMS Relational Database Management SystemRFP Request for Proposal



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RFQ Request for Quotation

SO Section Officer

SRS System Requirement Study

SSL Secured Socket Layer

TORTerms Of Reference

USMLE United States Medical License Exam



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Legends: Volume of Work [can be referred while reading the

software development section of this document: Annexure XVI

Very High 100+ per month

High Less than 100 per month

Low Not more than 30 month

Very Low Less than 30 per month



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Code Number of Project**

(To be filled by Planning Commission)

PART 'A'

PROJECT DIGEST

1 Name ofProject

E-Services at Ministry of Health, Islamabad

2 Authoritiesresponsible

for:

(i) SponsoringMinistry of Information Technology, Islamabad

(ii) ExecutionElectronic Government Directorate, Islamabad

(iii) Operation &

MaintenanceMinistry of Health, Islamabad

3 Time requiredfor completionof Project: (inmonths).

24 Months

4 Plan Provision

4.1 If the

project is

included in the

current Five

Year Plan,

specify actual

Allocation

Electronic Government Program covers project, which

is a part of the Federal Cabinets approved IT Policy &

Action Plan, which is a part of the current Five Year

Plan.



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4.2 If not

include in the

current plan,

how is it nowproposed to be

accommodated

(Inter/Intra-

Sectoral

adjustments in

allocation or

other resources

may be

indicated)4.3 If the

project is

proposed to be

financed out of

block provision

program

indicate

Not Applicable

4.4 For each

project a

statement

showing plan

allocation and

impact of theproject being

submitted for

approval on the

sectoral

portfolio should

be given

Not Applicable

5 Relationship of

the project with

5.1 The E-Government initiative is an integral part of

Federal Cabinets approved National IT Policy Action



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the objectives

of the sector.

Indicate the

contribution ofthe project,

quantified if

possible, to the

targets in the

five-year plan,

and the names

of other

projects

(whether

sanctioned or

under

preparation),

which would

form part of an

integrated

program within

the sector.

Plan. The objectives of the electronic government

program are to improve internal efficiency of the

government, improve access to information, expedite

the delivery of services to citizens, and to bringtransparency in government-citizens interactions.

However, in order to achieve this, a number of areas

internal to the government have to be addressed.

These relate to improving efficiency of operations of

the government. This internal efficiency component

has been divided into three areas which are explained

below:

i) Establishment of the basic networking

and hardware infrastructure

ii) Development of applications and

databases within the various government

agencies and departments, and integrating

different offices of these agencies through

enterprise applications

iii) Development of IT skills and knowledge

base within different departments/agencies of

the government.

To avoid lop-sided implementation of the program,

projects in each of the areas identified are

implemented every year. These areas are:

i) Provision of IT infrastructure in

government offices by furnishing LANs,

Hardware and simple electronic communications

software for day to day office working

ii) Improving IT Skills of government

functionaries through establishing IT facilities at

training academies of the government.



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iii) Improving operational efficiency

through system re-engineering and maximum

use of ICT to convert government offices into

less-paper entitiesiv) Provision of e-services to citizens after

digitized databases have been created within

government offices

It may be mentioned here that for all these four

categories, projects relating to providing IT

infrastructure in government offices are pre-

requisite of any e-government program. Unless

such projects are implemented other

e-government projects may not be launched

successfully. Such projects occupy the same

position in e-offices as pen, paper and typewriters

in the paper-based office organizations.

5.2 EGD has already started the execution of project

Federal Government Data Centre which includes

building the ICT infrastructure at MOH, Islamabad

through establishment of LAN and provision of

hardware (PCs, Printers, and Scanners etc.) to the

personnel of MOH, Islamabad.

5.3 The current project E-Service at Ministry of

Health, Islamabad includes:

- Development of Customized database applications

for automating the business processes of MOH,

Islamabad.

- Development of Web based citizen centric

applications.



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- Development of IT skills within the government.

5.4 The proposed automation will not only improve the

internal efficiency of government departments through

implementation of electronic office (ERP solution) but itwill also complement the objectives of E-government

program through expediting the delivery of services to

citizens and bringing the transparency & accountability

in government-citizen interactions.

5.5 The project will ensure the optimal utilization of ICT

infrastructure, provided to MOH, Islamabad through

Federal Government Data Centre Project.

5.6. The project will also enable citizens to interact

with MOH, Islamabad, through Internet.

5.7 The project improves the service delivery to

companies through the provision of online registration

of pharmaceutical units and drug registration

6 Location of theProject

6.1 All the offices (excluding attached andsubordinated) offices of Ministry of Health, Islamabad.

6.2. The customized software (developed under this

project) will be deployed at federal government data

center, planned to be ready by 1st quarter of year 2006

(January2006 March2006), under the e-government

project Federal Government Data Centre

7 Capital Cost of

the Project

Local Rs. 23. 360million

FEC Nil

Total Rs.23.360 million

(Details are given in Annexure-I)8 Annual

Recurring

expenditure

aftercompletion of

Rs. 2.25 million

Note: To be borne by the MOH, Islamabad



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the project. For details please see Annexure III

9 Proposed

Commencemen

t and

Completion

Dates

Commencement: Upon approval of project, estimated

to be in July 2005

Completion: Twenty four months from date of

approval, estimated to be in June 2007

10 Scope of the

Project

10.1 The offices of Ministry of Health, Islamabad are

spread at following geographical locations.

- C- Block, Pak Secretariat, Islamabad

- S- Block, Pak Secretariat, Islamabad

- 1 & 2nd

Floor, Taimoor Chambers, Blue Area,Islamabad.

- Following offices of Feroz Centre

* Biostat

* Nursing Advisor

- Offices of DDG (Evaluation & Maintenance) at each

provincial capital i.e Karachi, Lahore, Peshawar, and

Quetta. (These offices will be provided computer andinternet connection to get and share the relevant

information through web-based applications.)

- Two Laborarties

* Central Lab, Karachi

* NIH, Islamabad

(These offices will be provided computer internet

connection to upload the relevant information throughweb-based applications.)

10.2 The current project does not cover the

automation of business processes of

subordinated or attached departments of MOH,

Islamabad.

10.3 The business processes related to following keyareas have been identified in context of



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automation through this project

4.1. G2C: (Government to Citizens)

4.2. G2E: (Government to Employees)

4.3. G2B: (Government to Businesses)4.4. G2G: (Government to Government)

4.5. Research & Development

4.6. Internal Efficiency

10.4 The proposed project also includes the

development of web-based (will be used

through internet) citizen centric applications

with provision of Urdu interfaces (Wherever

required and possible).

11 Objectives of

Project

11.3 Basic IT Infrastructure

a) Installation of Required Hardware e.g. Desktop

PCS, Printers, Scanners etc.

11.3 Building Back Office Capability through

Baseline e-office Applications

a) Inventory and Procurement Management

System

b) Finance, Budget and Accounts

Management System (Preparation,

Expenditure and Consolidation of

Development and Non-Development

budgets)

c) Human Resource Management System

d) Project Management System

e) Internal Communication and Movement of

Files (Document Management System)

f) Web Content Management System for

managing public and internal portals

11.3 Categories of Automation of Business



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Processes(Agency Specific Applications)

11.3.1. G2C (Government to Citizen)a) Free Medical Treatment Request System

b) Complaint Management System

c) Issuance of NOC System

d) Issuance of Letter-of-Need System

11.3.2. G2E (Government to Employee)a) Medical Bills Reimbursement System

b) Loans/Advances Management System

c) System for Issuance of NOC {to Nurses}

11.3.3. G2B (Government to Business)a) Drug Manufacturing License Management

System

b) Drug Registration System

c) System for Grant for Import of Medical

Equipments

d) Appeal & Complaint Management System

e) Drug Import / Export System

f) Inventory and Procurement Management

System

11.3.4. G2G (Government to Government)

a) Internal Communications & Movement of

Files

b) Statistical System for Health Related

Facilities

11.3.5. Research & Developmenta) Provision of Internet

b) Establishment of Internet based Drug

Research Forum

11.3.6. Internal Efficiencya) Provision of Internet



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b) Quality Assurance System

(Details are mentioned in Annexure XVI)

11.3 IT Capacity Building through Training ofEmployees

11.4 Obtaining and Generating Digital Certificates for

ensuring the authenticity of users and integrity

of data.

12 Quantifiable

Objectives of

the Project

The quantifiable objectives for the project are as

follows:

12.1. Training of end users on all other

customized applications and databases.

12.2. Training of technical resources on actual

technology platforms being used (to fill in

gaps in required expertise)

12.3. Digitization of historical paper records/files

based on feasibility in the context of the

systems mentioned above (to be fully

identified in the system requirements

study phase)

12.4. Detailed System Requirement Study for

various systems mentioned in this project.

12.5. Creating an Internal Employees Portal for

quick and focused information delivery

memos, announcements, meetings, other

routine office tasks, and access to new

systems being developed

12.6. Creation of a Public portal for information,

forms, instructions, complaints, and for

exposing other services to citizens via the

Internet.

12.7. Building Central Repository for documents



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and content for record and online access

by all the sections of the MOH, Islamabad

may contain procedural manuals,

directives, forms, user manuals forsystems, archived documents of

importance, etc.

12.8. Development of Interactive web-based

interfaces for citizens (Provision of Urdu

Language wherever required and possible).

12.9. Development of Interactive web-based

Drug Research forums.



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Prepared by: ____________________

Mahesh Ahuja

Business AnalystElectronic Government Directorate

Checked by: ____________________

Syed Raza Abbas Shah

DG (Projects)

Electronic Government Directorate

_________________________

Mr. Munir Liaquat Rao

Joint Secretary Admin

Ministry of Health, Islamabad

Approved by: ____________________

Syed Anwar Mehmood

Secretary,

Ministry of Health, Islamabad

February 2005



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PART 'B'

PROJECT DESCRIPTION & FINANCING

14 Existing

Facilities

14.1. At present, there is no ICT infrastructure lying at MOH,

Islamabad.

Note: It is expected that by end of 1 st quarter of year 2006 (Jan

06 March 06), the basic IT infrastructure will be established at

MOH, Islamabad, under the on-going project Federal

Government Data Centre. This includes the establishment of

LAN and provision of Hardware (PCs, Printers, and Scanners, etc.).

Furthermore, the implementation of Email Messaging System at

MOH, Islamabad, is also planned same time under the above

mentioned e-government project.

14.2. An informative website (www.dcomoh.gov.pk) maintained by

MOH, Islamabad keeps important information regarding drug

section of MOH, Islamabad. This website is hosted at local

company of Pakistan (M/S e-database).

14.3 Some database applications related to drug wing are

developed and placed on SQL server database. The user

interfaces are developed in Visual Basic. These database

applications are developed in-house by Computer Programmer

employed by MOH, Islamabad.

15 Description of

the Proposed

System

15.1 At present, the implementation of e-government project titled

Federal Government Data Centre is in process. Under this

project, the basic IT infrastructure will be established at MOH,

Islamabad. This includes installation of hardware (e.g. Desktop PCs,

Printers, and Scanners etc.), establishment of LAN, Internet

connectivity, and Email messaging system. The main crux of this e-

government project is to establish ICT infrastructure in 28 divisions

of Federal government.

http://www.dcomoh.gov.pk/http://www.dcomoh.gov.pk/


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15.2 Under this project titled E-Services at Ministry of Health,

Islamabad, the customized software will be developed for

automating the business processes of MOH, Islamabad. Further, theweb-based citizen centric applications (with interfaces of Urdu

language, wherever required and possible) will also be developed

under this project.

15.3. Both these projects (i.e. Federal Government Data Centre and

E-Services at Ministry of Health, Islamabad), will provide synergistic

deliverables for e-government.

15.4. The following key areas are in focus in context of automation

of business processes of MOH, Islamabad.

15.4.1. G2C (Government to Citizen)a) Processing of requests from private citizens of Pakistan

for free medical treatment in government hospitals.

b) Entertaining complaints of citizens

c) Issuance of NOC to foreigners who want to seek

admission in private medical colleges.

d) Issuance of Letter-of-Need to doctors who want to work

in USA (having proper contract of employment from USA

employer)

15.4.2. G2E (Government to Employee)a) Re-imbursement of medical bills

b) Processing the cases of leave including ex-Pakistan

leave

c) Processing the cases of loans/advances

d) Issuance of NOC to on-government-job Nurses to go

abroad for training/employment

15.4.3. G2B (Government to Business)



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a) Grant and renewal of drug manufacturing license.

b) Grant and renewal of drug registration.

c) Processing the appeals and complaints of firms

regarding their grievances (in context of non-grant oflicense or drug registration) through Drug Appellate

Board

d) Grant of import and export of drugs (finished and raw

material)

e) Processing of cases of grant of import of medical

equipments.

f) Management of Central Research Fund (CRF)

g) General Inventory & General Procurement

15.4.4. G2G (Government to Government)a) Extensive official correspondence between

attached/subordinated departments of Ministry of

Health, Federal & Provincial

ministries/divisions/departments.

b) Maintenance of statistics of health related facilities

across country

15.4.5. Research & Developmenta) Matters concerning Adverse Drug Reactions (ADR)

b) Drug Research

15.4.6. Internal Efficiency

a) Internal / External correspondenceb) Ensuring the usage of standardized drugs across country

c) Maintenance of ACRs and generating ICPs

d) Maintenance of personal files

e) Record keeping (huge filing work)

f) Budget planning & preparation

g) Monitoring the development work

h) Project Management15.5 In order to automate above areas, the following software



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applications are planned to be developed under this project.

15.5.1Agency Specific Applications

a) Online Complaints Management System

b) Free Medical Treatment Request System

c) Issuance of NOC System {Foreign students}

d) Issuance of NOC System {Nurses}

e) Issuance of Letter-of-Need System

f) Statistical System for Health Related Facilities

g) Medical Bills Reimbursement System

h) Medical Treatment Abroad Systemi) Loans/Advances Management System

j) Drug Manufacturing License Management System

k) Drug Registration System

l) Drug Import/Export System

m)Quality Assurance System

n) Appeal & Complaint Management System

o) System for Grant for Import of Medical Equipments

p) Management of Drug Research Fund

q) Declaration of Assets Management System

15.5.2. Baseline E-Office

a) Inventory & Procurement Management System

b) Finance, Budget & Account Management System

c) Human Resources Management System

d) Project Management System

e) Internal Communication & Movement of Files

f) Content Management System & Internal Portal

(Details are provided in Annexure XVI)

15.6 In order to ensure the effectiveness of this project, the hands-



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on training will be provided to all concerned employees of MOH,

Islamabad.

15.8 The internal portal will be Created for quick and focusedinformation delivery memos, announcements, meetings, other

routine office tasks, and access to new systems being developed

15.8 The dedicated Public portal of MOH, Islamabad will be created

for information, forms, instructions, complaints, and for exposing

other services to citizens via the Internet.

15.9. Benefits of Project

15.9.1. Service Oriented (Citizen & Employee centric)

a. The citizen centric information may be available

to citizens 24 hours a day and 7 days a week.

b. The citizens may be empowered to register

their complaints online (24/7)

c. The citizens may be empowered to apply online

for required citizen centric services, provided by MOH,

Islamabad.

d. The citizens/federal government employees

may be empowered to see the status of their

applications online.

e. The vigilant and speedy process of applications.

f. Inventory management and Procurement related

matters and activities will be carried out in

transparent and efficient way.

g. Transparency in decision-making

h. Easy availability of required information

i.Creation of less-paper environment while reducing the

paper, stationary, photocopying, and storage costs.

j. Better maintenance of information/data.



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k. Proper management and monitoring of development

schemes.

l. The ability to store files/documents into database.

These documents can then easily be retrieved andedited without any hassle.

15.9.2. Business Centric

a. Speedy Process of applications (including

complaints and appeals) through secured Internet

communication between businesses and MOH,

Islamabad.

15.9.3. Research & Development

a. Better research in the field of drug

manufacturing.

b. Easy & Efficient interaction with drug experts

around the globe.

15.9.3. Cultural Change and IT Capacity Building

a. It will bring cultural changes in the Federal

Government employees in terms of using technology

for efficiency and better service. These officials will in

turn become proponents/champions of change in

other departments/divisions as they progress in their

careers

15.9.4. General Benefits

a. The project will provide business to local software

companies and help to strengthen them.

b. The project will create employment opportunities for

IT and other professionals.



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16 Implementatio

n Methodology

16.1 For the management of the project, a team of resources from

MOH, Islamabad and EGD will be constituted. Main items of

implementation methodology are explained categorically below:

16.1.1. Selection of Vendor for Networking

A network services vendor will be selected through a separate

tender, who will be responsible for installation of LAN at the

premises of MOH, Islamabad.

16.1.2. Selection of Vendor for SRS Preparation

In order to estimate the size of applications to be developedand implemented, the Software development/consulting firm

will be selected through a separate tender. The selected firm

will prepare system requirement specifications (SRS), which

will contain the following content:

- Scope

- System integration requirements of different systems

being proposed- Functional Requirements

- Business flow requirements and workflow

- Data/document conversion strategy on how and what

parts of the existing data should be brought

online/digitized

- Assumptions

- Constraints- Adherence/compliance with E-Government standards on

web/software development, access and security,

file/record management, paper record preservation, data

digitization, and post implementation

- Process re-engineering required

- Change of business rules required

- Organizational changes required- Logical Data Model



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- Requirements for paper trail preservation

- Requirements for Data archive/purge/retrieval systems

- Documentation

- Project Plan

TOR for the selection of SRS Vendor will specifically mention

that SRS team will spend at least 1-2 months with the

software development firm. This activity will help the software

development firm to better understand the system

requirements documented by SRS vendor. Successful vendor

for SRS will mention the bottlenecks of the current manual

system.

Note: Though unlikely, if after the SRS phase, the firm

suggests major changes in required/existing list of hardware,

Networking and software requirements of the proposed

systems that affects the budgeting of the project, then PC-I

will be revised to accommodate the suggested changes.

16.1.3. Selection of vendor for Software Development, Software

Testing, Training & Support

After the validation/updating of the system requirement

specifications (SRS), the hired development firm will develop the

software applications listed in final SRS. This software firm will

also prepare the detailed functional specification before software

development. The firm will also be responsible for preparing the

user manuals and software documentations.

It may be noted that citizen service applications,

Office/Enterprise Resource Planning applications (HR,

Budget/finance, procurement, project management, inventory),

and document management may be developed and/or bought as

pre-packaged solutions and implemented after customization (if

required).



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Testing: The firm will also be responsible for testing the

software. This testing include Unit testing, white-box and black-

box testing, Functional/Validation testing and Regression testing.

Integration Testing: It is required that the firm will ensure thebug free running of existing systems in the new environment.

Acceptance Testing: The purpose of this testing is ensure that

the MOH, Islamabad, finds the systems useful, and also to verify

that they work according to specifications.

End-user Training: The software development firm will also

provide an adequate training to the end users and the technical

staff hired for this project. Trainees will be trained in their

respective areas of customized applications.

Project Staff Training: Project staff will be trained for by software

development firm on actual tools (technology) used in

developing the application systems.

Details of Training Plan are outlined in AnnexureXVIII.

Support: The software development firm will also provide

software maintenance support till all the previous data has been

digitized and software systems become fully online.

Note: It may be preferable that the same software vendor (software solution

provider) performs data entry and document scanning, to load the various

software systems with actual data to bring these systems online.

16.1.4. Selection of Vendor Scanning (digitization) of Previous

recordsThe vendor for carrying out the data entry activities (including

scanning of documents) will be selected through a separate

tender. The selected firm will enter the previous record into the

system.

The volume of data entry will be provided in SRS document,

prepared by selected vendor.

The firm will provide on-job training to employees who entercurrent data on on-line systems.



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16.1.5. Selection of vendor for Procurement of Hardware

including Servers and System Software

The vendor will be selected through a separate tender, who will

be responsible for provision and installation of Hardware and

System Software.

16.1.6. Selection of Vendor for IS Audit

The firm will be responsible for identifying the unauthorized

technical exposures (intentional or unintentional) incorporatedinto software. They might include torjan horses, virus, worm,

logic bomb, trap door, data leakage, wire-taping, piggybacking

and computer shutdown etc.

Note: It may be possible to outsource all or some of the

above activities to one vendor as a Turnkey Solution.

16.2 The public portal is planned to be placed at NTC whereas the

internal portal is planned to be placed in data centre, established

under e-government project Federal Government Data

Centre.

16.3. The implementation of the project will be done as per the rules

and regulations of the Federal Government of Pakistan for

tendering/contracting and hiring.

16.4 For the management of work to be carried out by the different

contracting firms, the services of the following project staff

resources will be hired:

Project Manager 1

System Analyst 1

QA Engineer 2

Total 4



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Note: Job description of the project staff is detailed in Annexure-XXI



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17 Sequence of

Activities

The sequence of activities for execution of this project, after

administrative approval will be as follows:

1 Designation of key resourceperson for liaising with EGD

for proper implementation of

project

Within 7 days from date ofapproval of project

2 Preparation of RFP for SRS Within 20 days from date of

approval of project3 Publication of Tenders for SRS Within 7 days after the

preparation of RFP for SRS

4 Advertisement for the posts ofProject Manager and System

Analyst

With 7 days after publicationof Tenders for publication of

tenders for SRS5 Hiring of Project Manager and

System Analyst

With 60 days (2 months) after

the advertisement.6 Submission of Bids against

Publication of tenders for SRS

After 30 days (1 month) of

publication of Tender for SRS7 Evaluation of Bids (For SRS) With 15 days after the bids

submitted8 Issuance of LOI to Vendors Within 7 days after evaluation

of Bids9 Preparation of Contract for

SRS

Within 15 days after Issuance

of LOI1

0

Award of Contract Within 7 days after

preparation of Contract for

SRS1

1

Preparation and Approval of

SRS

Within 90 days (3 months)

after award of contract1

2

Preparation of RFP forSoftware Development

Within 30 days (1 month)

from date of approval of

project1

3

Publication of Tenders for

Software Development

Within 7 days after the

preparation of RFP for

Software Development1

4

Submission of Bids against

Publication of tenders for


Within 30 days (1 month)

after the publication of Tender



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18 Give date

when capital

expenditure

estimateswere prepared

February 2004

19 Give Summary

of capital cost

covering the

whole of the

investment

period

The capital cost details are given in Annexure-I.

20 Basis of cost

estimates

Cost estimates given here are prepared based upon the market

prices.21 Recurring Cost

after

completion of

Project

Rs. 2.25 million per annum on maintenance of the systems will be

required. After the completion of project, the cost shall be met from

annual budget of the MOH, Islamabad.

22 Give details of

cost per unit of

out put e.g.

cost/sq yard

etc

Not applicable

23 Foreign

Exchange

Expenditure

Not applicable

24 Source of

Rupee

component

Out of PSDP allocations for e-government projects.

25 Results of the

project

- Improvement in attitude of employees of

MOH, Islamabad, ultimately resulting improvement in internal

efficiency of MOH, Islamabad

- Speedy process for execution of

applications (including complaints and appeals) of citizens and

businesses.

- Efficiently and effectively plan and



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execute the computerization plans for other attached and

subordinated offices of MOH, Islamabad.

- It will enhance the Government of

Pakistans image in the eyes of the citizens, businesses andforeigners.

- Better Research & Development (R&D) in

the field of drugs

- It will provide business to the local

companies, thereby fulfilling the commitment of the

government to support the local IT industry.



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PART 'C'

PROJECT REQUIREMENTS

26 (a) Give list of

employment

to be

generated by

gender

EGD is an equal opportunity employer. Job applications from

both genders are treated on the basis of their technical

qualification

(b) Give

manpower

required

during the first

year of

implementatio

n of the

Project. Give

details of

specific skills

required

(scientists,

lab/field

workers,

technicians

etc.)

separately for

male & female

and their

grades

For the management of the project, the services of the following

professionals will be hired:

Project Manager 1

System Analyst 1

QA Engineer 2

Total 4

The E-Government Directorate will be managing the

implementation of the project in coordination with MOH,

Islamabad. All above-mentioned positions will be on contract

basis.

(c) Regular

Manpower

Regular manpower of EGD and MOH, Islamabad will be involved

in execution of the project27 Physical and

other facilitiesrequired for

Not Applicable



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the Project28 Civil Works Not Applicable29 In case of

imported

material and

equipment for

execution,

indicate

Not Applicable

30 Risk Analysis

SN

No

.

Risk Mitigation

1

There is a risk that

newly developed

system may not be

properly owned by

the organization

To minimize the risk, the

backing of the high level

bureaucratic (Secretary, Joint

Secretary etc.) will be obtained

to ensure the smooth running of

system and maintenance of

system. It is worthwhile to

mention here that the system

requirement study (before

preparation of this PC-1) was

carried out on formal request of

Secretary, MOH, Islamabad

2

There is a risk of not

proper utilization of

customized software

after its

development.

To minimize the risk user level

training will be provided to all

concerned Employees.

3 There is risk of time

delay in preparation

of Requirement

To avoid time delays in

finalization of requirement

specifications, a dedicated



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specification.

Project Manager will be hired by

EGD. In addition, a focal person

from MOH, Islamabad will work

part time on this project toassist the consultant firm in

preparation of SRS.

4

There is a risk of

delay in

implementation of

the project due to

codal formalities.

Project Manager will be

responsible for taking care of

codal formalities and ensuring

that the required resources are

made available to the

implementing firms.

5

There is risk that the

software is not

properly

documented.

The System Analyst will ensure

that the software is properly

documented according to the

Industry standards.There is a risk that

the previous record

may be not properly

digitized.

The system analyst and Project

Manager will be responsible to

monitor the data entry

operations. The record will be

made available for data entry

(including scanning of

documents) by official focal

person of MOH, Islamabad.

6


the ICT

infrastructure,

suggested in

Federal Data

Centre project may

delay in execution.

The Software Development with

be started after the

establishment of LAN at MOH,

Islamabad.

7 There is a risk that

the technical issues

may arise betweenthis project and the

The technical activities

including selection of software

tools, procurement of serversetc will be carried out in



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project in execution

i.e. Federal Data

Centre

consultation with Project

Manager/Director of project

Federal Government Data

centre

8


the stakeholders

including citizens

may not be

informed / notified

properly about the

positive change.

After the system roll-out, the

information regarding change

will be advertised through local

newspapers.

31 Beneficiary

Participation

The main beneficiary for this project is the employees of MOH,

Islamabad. Moreover, all other employees and businesses who

interact with MOH, Islamabad for specific services, as mentioned

above, will be the beneficiaries of this project. The MOH,

Islamabad will be fully involved in planning and execution of this

project so as to ensure its success. Please also see Annexure-

XIX.



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Annexure-I

Summary of Capital Expenditure

In Million

Rs.

Hardware 4,190,000 4.190

Licensed Software 837,600 0.838

Software Development 13,715,500 13.716

Project Staff Salaries 2,490,000 2.490

Other Expenses 1,125,000 1.125

Training 100,000 0.100

Miscellaneous &Contingencies

901,840 0.902

Total 23,359,940 23.360



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Annexure II

Quarterly Phasing of FundsItem Jul05-

Sept05Oct05-Dec05

Jan06-Mar06

Apr06-Jun06

July06-Sep06

Oct06-Dec06

Jan07-Mar07

Apr07-Jun07

Total

Hardware 0 0 0 4,190,000 0 0 4,190,000

LicensedSoftware

0 0 0 0 837,600 0 0 837,600

SoftwareDevelopment

0 150,000 1,050,000 991,550 1,200,000 4,149,300 3,374,650 2,800,000 13,715,500

OtherExpenses

203,125 3125 103,125 363,125 63,125 263,125 63,125 63,125 1,125,000

Project StaffSalaries

0 270,000 270,000 270,000 420,000 420,000 420,000 420,000 2,490,000

Training onbasic IT Skills

100,000 100,000

Misc. & Conti. 112,730 112,730 112,730 112,730 112,730 112,730 112,730 112,730 901,840

Total-(Million

Rs.)

0.316 0.536 1.536 1.737 1.796 9.973 4.071 3.396 23,359,940

E-Government Directorate, Ministry of Information Technology, Islamabad


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In Millions Rs.

Year 05-06 4.125

Year 06-07 19.235

Total 23.360

Ye ar Wise Expenditure

4.125

19.235



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Annexure III

Annual recurring expenditure after completion of Project

S.N. Description

(Rs.)

1 Hardware Maintenance (5% of total cost) 209,500

2 Licensed Software Maintenance and support 180,890

3 Customized Software Maintenance and Support (15% ofthe cost of customised software development)

1,021,500

4 Project Staff Salaries & Related Expenses 720,000

5 Internet Connections 115,200

6 Hosting and Management of Servers at NTC 0

TOTAL (Rs.) 2,247,090

In Millions Rs. 2.25

Of total Project cost 9.62%

Total Project Cost 23.36

Note: S.No.2 It includes the costs for obtaining SSL digital certificateS.No.7 These Internet connections will be used at offices of drug control adminstration

located at Karachi, Lahore, Quetta and Peshawar. Alongwith, the 02 laboraties where

drug samples are tested will also upload the results of tested drug samples in relevant

web-based application through these Internet connections.



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Annexure-IV

HARDWARESr.No.

Description QtyReqd

UnitPrice

Total Amt

1 * Gateway Server 1 400,000 400,000

2 ** PCs(P-IV or of higher configuration) 44 40,000 1,760,000

3 *** Laptop 1 100,000 100,000

4 UPS - 5 KVA 3 150,000 450,000

5 Scanner (Heavy Duty) 4 200,000 800,000

6 Scanner 4 30,000 120,000

7 Printer Laser Jet 16 20,000 320,000

Sub-Total 3,950,000

# Biometric Device 12 20,000 240,000

Grand Total: 4,190,000* Gateway Server will be used to generate and maintenance of Digital

Certificates. It may also used to manage the certification life cycle including

certificate directory maintenance and certificate revocation list maintenance

and publication

**MOH, Islamabad: 28 PCs

External offices of MOH: 12 PCs-----------------------------------------

Sub-Total: 40-----------------------------------------10% Contingency: 4

Total: 44

*** For Project Manager

# Biometric Devices will be used at each floor. These devices will be linked

with Attendance System. The automatic attendance will be recorded into

application



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Annexure-V

Network

No cost of Networking is estimated in this project as all required networking isplanned to be carried out under ongoing e-government project Federal

Government Data Centre



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Annexure-VI

Licensed SoftwareS.No. Description Qty Unit Price(Rs.) Total Cost (Rs.)

1 Internet Security Software 44 1,500 66,000

2 Cal for Client Machines 44 1,650 72,600

3 Office Productivity Suit 44 11,000 484,000

4 Gateway Server 1 150,000 150,000

5 SSL Digital Certificate 1 65,000 65,000

Total 837,600



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Annexure-VII



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Annexure-VIII

Other Expenses

Sr.No. Description Months MonthlyExpenditure

TotalExpenditure

1 Stationary & Office Expenses 15 10,000 150,000

2 Utilities, phone, fax, Internet 15 10,000 150,000

3 Advertisements 800,000

4 Entertainment 25,000

Sub-Total 1,125,000



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Annexure-IX



Sr.# Item Qty Unit Price Total Price

1 Web Portal (Public) 1 400,000 400,000

2 Online Complaints Management System 1 100,000 100,0003 Free Medical Treatment Request System 1 100,000 100,000

4 Issuance of NOC System {Foreign students} 1 100,000 100,000

5 Issuance of NOC System {Nurses} 1 100,000 100,000

6 Issuance of Letter-of-Need 1 100,000 100,000

7 Statistical System for Health Related Facilities 1 100,000 100,000

8 Medical Bills Reimbursement System 1 100,000 100,000

9 Medical Treatment Abroad System 1 100,000 100,000

10 Loans/Advances Management System 1 100,000 100,000

11 Drug Manufacturing License Management System 1 100,000 100,000

12 Drug Registration System 1 100,000 100,000

13 Drug Import/Export System 1 100,000 100,00014 Quality Assurance System 1 100,000 100,000

15 Appeal & Complaint Management System 1 100,000 100,000

16 System for Grant for Import of Medical Equipments 1 100,000 100,000

17 Establishment of Drug Research Forum 1 10,000 10,000

18 Management of Drug Research Fund 1 100,000 100,000

19 Declaration of Assets Management System 1 100,000 100,000

Sub-Total: 2,110,000

1 QA Test Environment (5% Total Software Development) 105,500

2,215,500


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Annexure-X

Project Staff Salaries

Sr.No. Job Title No. Months forwhich

provision isbeing made

Salary/Month Total

1 Project Manager 1 21 50,000 1,050,000

2 System Analyst 1 21 40,000 840,000

3 QA Engineers 2 12 50,000 600,000

Total 4 140,000 2,490,000

Note: Contracts of Project Staff will be renewable on satisfactorily performance. So it isstrongly recommended that the same staff on similar salaries should continue after thecompletion of project.

Note: Contracts of Project Staff will be renewable on satisfactorily performance. So it is

strongly recommended that the same staff on similar salaries should continue after the

completion of project.

Break-up of Salaries

Sr.No. Job Title SalaryperMonth

Break Up of Salary

Basic HR Utilities

1 Project Manager 50,000 32,258 14,516 3,226 50,000

2 System Analyst 40,000 25,806 11,613 2,581 40,000

3 QA Engineers 25,000 16,129 7,258 1,613 25,000 Total



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Annexure-XI

TrainingS.No. Description Users Unit

Price(Rs.)Total Cost(Rs.)

1 Technical Training(on ActualTechnology used)

4 25,000 100,000

Total 100,000



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Annexure-XII

Nature of Work at Provincial Offices of DDG Health (E&M)

The nature of work in these offices includes the following.

a. Issuance of the license/NOC for actual import or export(whatever the case may be) of drugs (finished or raw material) to

the company operating in respective province.

b. Ensure the actual consumption of imported drugs (or raw

material) by company (This may be done through inspection of firm)

c. Obtains the samples of drugs from manufacturing units for

ensuring the maintenance of quality control

(These samples are sent to laboratory, from where reports are sent to Quality

Control Department)



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Annexure-XIII

Allocation of Hardware at Provincial offices of DDG-Health (E&M) & Labs

Sr.# Item Pcs Printer

1 Karachi 2 1

2 Lahore 2 1

3 Peshawar 2 1

4 Quetta 2 1

5 Central Labortary, Karachi 2 1

6 INH, Lab Islamabad 2 1

Sub-Total: 12 6

Note:

i. With the provision of above hardware at Drug Control may help them to view the

important data maintained through following proposed web-based applications. These

web-based applications may be acceded through Internet connections (The cost of

Internet connection is included in Annual Recurring cost for this project)

Drug Manufacturing License Management System

Drug Registration System

ii. With the provision of above hardware at labs may help Quality Control Department of

MOH, Islamabad to get timely reports regarding drug samples. The lab personnel may

upload and populate the relevant database while accessing the following proposed

web-based application. The proposed web-based application may be accessed through

Internet connection (The cost of Internet connections is included in Annual Recurring

cost for this project)

Quality Assurance System



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Annexure-XIV

The Departmental Officer Strength and Associated Software Application(s)

Department Software Application

Admin Wing: JS-Admin Online Complaints Management System

DS-Admin ACR Management System

SO - Admin I Declaration of Assets Management System

SO - Admin II Loans/Advances Management System

DS-Per Baseline e-office

SO - P I

SO - P II

DS-E

SO - E1

SO - EII

Budget Planning & Development

Sr. JS Baseline e-office

DDG (P&D)

SO (P&D)

DS(B)

SO(B)

SO(F&A)

DDO

M.F. Chief Health Medical Bills Reimbursement System

ADG (MF) Medical Treatment Abroad System

ADG (PSDM) System for Grant for Import of Medical Equipments

SO(PSDM) Baseline e-office

MER

DDG(MER) Issuance of NOC System {Foreign students}

ADG(MER) Issuance of Letter-of-Need

ADG(IH) Baseline e-office

NURSING UNIT

Nursing Advisor I Issuance of NOC System {Nurses}

Nursing Advisor II Baseline e-office

BioStat

Chief Statistical Officer Statistical System for Health Related FacilitiesStatistical Officer



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DRUG CONTROL Drug Manufacturing License Management System

DC Drug Registration System

DC II Drug Import/Export System

DC III Quality Assurance SystemLicensing Appeal & Complaint Management System

DDG Establishment of Drug Research Forum

DDC I Management of Drug Research Fund

DDCII Baseline e-office

ADC I

ADC II

Registration

DDG

DDC I

DDC II

DDC III

ADC I

ADC II

ADC III

ADC IV

R&D/ADR Monitoring

DDG

DDC I

DDC II

ADC I

ADC II

Statistical Officer

AO

Quality Assurance

DC

CQC

DDC I

DDC II

ADC I

ADC II



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Annexure XV

Customized Software Development: (Automation of Business

Processes)

Area: G2C (Government to Citizen)

Service I: Processing of requests from private citizens of

Pakistan for free medical treatment in

government hospitalsProposed

Customized

Application

Name

Free Medical Treatment Request System

Volume of

Work:

Very High

Present Workflow:

Needy citizen submits application (on simple paper) along with

relevant documents (e.g. NIC, Disease details, etc.) either at:

(a) Concerned Division, MOH, Islamabad.

(b) Federal Minister of Health

(c) Prime Minister Secretariat or

(d) President Secretariat

The final scrutiny of application is being carried out at MOH,

Islamabad. This division then sends letter to concerned government

hospital (e.g. PIMS, Poly Clinic, JPMC etc.) and informs citizen

accordingly. The citizen then approaches concerned hospital where

he/she is treated. In some cases, the concerned hospital does not

provide relief due to non-availability of required facility. In any case,

the hospital writes back to MOH, Islamabad.

Proposed Workflow:



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- The web-based simple screen layout will be created and placed

on Internet, where citizens may be able to fill information in both

English and Urdu (if possible).

- Once the citizen submits the application, he/she gets unique IDNumber against which application status may be traced.

- One of the interfaces of application may be provided to

concerned division of MOH, Islamabad, which gets the applications

hard copies on daily basis.

- These hard copies will be scrutinized

- If the application is approved, the letter for concerned hospital

may be generated from this application which may be sent to

concerned hospital through email or manually (if there is no

provision of computer at hospital)

- At the same time the application status may be updated

accordingly.

- Once the citizen gets relief at Hospital, the hospitals response

may be fed into database and particular may be disposed off.

Advantages of proposed BPR:

- Creation of Computerized Database of all applicants.

- Provision of eliminating the unnecessary filing work.

- Several queries may be generated to extract required information,

for example:

(a)The number of applications received in a given specific time.

(b)The number of applications received from Prime Secretariat or

President Secretariat or directly at MOH, Islamabad in a given

specific time.

(c)The number of applications processed at specific hospital in a

given time period.

(d)The number of applications received by one application in a

given specific time.

- Complex data mining may be carried out to extract information, for

example:



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(a) What specific facilities (relief for special diseases) are

available at which government hospitals?

(b) For which disease, the free medical treatment is applied for

and from which part of the country?


Service II: Entertaining complaints of citizens

Proposed

Customized

ApplicationName

Online Complaint Management System

Volume of

Work:

Very High

When citizens do not get quick services (e.g. required treatment at

government hospitals, process of different type of applications etc.),

they are compelled to complain so that their grievances can be

listened by higher authority. Presently, the complaints are received

at Admin wing, MOH, Islamabad through Secretary-MOH and/or

Minister for Health, Government of Pakistan. There is no proper

record of complaints available for ready reference for higher

authorities. Moreover, the complainants may find difficulty to pursue

their complaints specially the status of their complaints.

The proposed system will be an interactive system through which

citizens can lodge their complaints online. The proposed system will

enable all citizens to fill out the pre-formatted complaint form using

Internet. All these forms, submitted by citizens will be made

available to respective Admin wing along with a copy to Office of

Secretary MOH and Minister for Health, MOH. The Admin wing will

prioritize the complaint forms according to nature of work. This

priority will be intimated to Secretary office for proper action within

the specified time period. Once the complaint has been properly



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entertained, the concerned citizen will be intimated through email,

SMS or postal mail (depends upon the nature of complaint, easiness

and expense involved in mode of communication available). The

updated database of complaints may be helpful for higher authorityand complaint/inquiry handling officers of particular department

about the pending complaints. Competent authority may be able to

generate variety of reports and some of them are mentioned below:

Number of complaints/inquiries came at a

particular day

Number of complaints/inquiries handled

successfully

Numbers of complaints/inquiries are in process

Numbers of complaints/inquiries are pending.

One of the important features of the proposed system is that the

citizens may be able to see the status of their complaints/inquiries

through Internet.


- Complaints can easily be submitted and traced.


- Improvement in accountability of officers specially doctors of

hospitals

- Better Management



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Service III: Issuance of NOC to foreigners who want to seek

admission in private medical collegesProposed

Customized

Application

Name

Issuance of NOC System

Volume of

Work:

Very Low

MOH, Islamabad issues the NOC to students, who are get admission

in private medical colleges of Pakistan on self-finance scheme.

Present Workflow:

- The student applies for issuance of NOC at MOH, Islamabad.

- His/her application is sent to different security sensitive government

departments e.g. Intelligence Bureau etc. for clearance

- Once MOH, Islamabad gets clearance from all above agencies, itissues NOC.

Note: The average time required for issuance of letter-of-need is 3

months.

Proposed Workflow:

- The web-based provision for applying may be provided. Interested

students may be able to apply online.- Once the application received through Internet, the associated

database (placed on database server) may be populated with new

record and primary key (unique number) may be generated which

may be used for further correspondence between MOH, Islamabad

and applicant.

- Once the required documents are received at MOH, Islamabad, the

other information of database record may be updated through web-



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based interface (only available at MOH, Islamabad) and application

is scrutinized accordingly.

- Once it is scrutinized positively, the database record may be

updated and computerized NOC may be generated from computer.- In addition to that, the status of application may be automatically

uploaded on Internet. The status may be Approved, Not

Approved or in Process of clearance, etc.




- n future, the data may be shared with sensitive *government

departments including Intelligence Bureau, Inter-service Intelligence

on need to know basis.

* These departments may require information to compile value-added

information regarding foreign students

o Studying at Pakistan

o Left Pakistan after studying



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Service IV: Issuance of Letter-of-Need to doctors who want to

work in USA (having proper contract of

employment from USA employer)Proposed

Customized

Application

Name

Issuance of Letter-of-Need

Volume of

Work:

Very low

MOH, Islamabad issues the letter-of-need to all doctors to go to USA

on J-1 visa. J-1 visa is issued to those doctors who want to go to USA.

These doctors are required to pass the USMLE (United States

Medical Licence Exam). Once they pass the exam, they get the offer

letter from one of the hospital of USA. These doctors are then

entitled to apply for J-1 visa. The USA embassy requires these

doctors to submit the letter-of-need, issued from MOH, Islamabad.Through this service, MOH, Islamabad keeps the detailed record

(including the specialization fields of all Pakistani doctors, working

abroad) of all doctors who go to USA on J-1 visa.

Present Workflow:

- The doctor submits the application on prescribed format along with

following documents at MOH, Islamabad.

(a) Affidavit(b) Copy of contract from USA hospital

(c) Copy of Passport

(d) Copy of NIC

(e) Copy of registration of PMDC

- After the proper scrutinizing, the Letter-of-Need is issued to doctor.

Note: The average time required for issuance of letter-of-need is 2-3

days.



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Proposed Workflow:

- The web-based provision for applying may be provided. Interested

doctors may be able to apply online.

- Once the application received through Internet, the associateddatabase (placed on database server) may be populated with new


may be used for further correspondence between MOH, Islamabad

and applicant (doctor).






updated and computerized letter-of-need may be generated from

computer.

- In addition to that, the status of application may be automatically


Approved or in Process.



- Value added information including for which specialization, the

doctor is going to USA is stored on computer.


- In future, the data may be shared with other government agencies

including *Ministry of Interior, Ministry of Foreign Affairs, Ministry of

Labor, Manpower and Overseas Pakistanis and USA embassy on

need to know basis.

* These Ministries may require information to compile value-added

information regarding Pakistani doctors:

o Working overseas

o Returned after working specific time period



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Area: G2E (Government to Employees)

Service I: Process of medical bills for all retired federalgovernment servants throughout Pakistan

Proposed

Customized

Application

Name

Medical Bills Reimbursement System

Volume of

Work:

Very High

As per Pay and Pension Order (PPO), all the federal government

employees are entitled to get their medical bills reimbursed after

retirement from their respective services. After retirement, the

department issues a book and number to each retired employee.

Present Workflow:

- The retired employee submits the bill at his/her respective

department from which his/her book and number is issued at the

time of retirement for reimbursement along with following

requirements.

(a) Pre-formatted Performa I, signed by authorized signatory of

hospital.

(b) Pre-formatted Performa II, signed by retired employee.

(c)The prescription of authorized hospital

(d) Prescription of medicines.

(e) Vouchers/Cash Memos of licensed shop

(f) The verification (such as the prescribed medicine are not in

store of hospital) by concerned doctor of hospital.

- The department sends the bill at MOH, Islamabad where the

application is scrutinized. Some scrutinizing factors are:



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(a) Is the hospital (from where prescription is obtained) is

authorized hospital by government?

(b) Is the medical store (from which voucher/cash memo is

obtained) has required license for sale of drugs?(c) Are all the cash memo along with prescription is stamped by

concerned doctor?

(d) Make sure that the bill is not reimbursed earlier.

- After the scrutiny, the bill is approved or disapproved (as the case

may be) by Chief health.

- In case the, bill is approved, the sanction letter is sent to AGPR for

issuance of cheque (re-imbursement amount)

Proposed Workflow:

- The RDBMS may be developed to enter all the medical bill

details.


- Creation of Computerized Database of all medical bills.

- Accelerate the process of scrutiny.


- Several queries (helpful for decision-makers) may be generated to

extract required information, for example:

(a) How many times specific employee has got his/her bills

reimbursed.

(b)The number of medical bills pending at specific date.

(c) Since how long the specific medical bill is pending?

- The data may be used to estimate/prepare the MOHs budget for

specific account head.

- The statistical data regarding high occupancy of specific disease

and use of specific medicine/drug may be extracted using the data

mining techniques. The data may be useful for drug research wing

of MOH, Islamabad.



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Service II: Process of medical bills of amounting more than

Rs. 10,000 for all federal government servants

throughout Pakistan

Proposed

Customized

Application

Name

Medical Bills Reimbursement System

Volume of

Work:

Very High

As per government rules, the medical bill of federal government

employee of over Rs. 10,000 will be scrutinized at MOH, Islamabad.

Present Workflow:

- The employee submits the bill at his/her respective department

where he/she is presently working along with followingrequirements.

(a) Pre-formatted Performa I, signed by authorized signatory of

hospital.

(b) Pre-formatted Performa II signed by employee and his/her

department head.

(c)The prescription of authorized hospital

(d) Prescription of medicines.(e) Vouchers/Cash Memos of licensed shop

(f) The verification (such as the prescribed medicine are not in

store of hospital) by concerned doctor of hospital.

- The department sends the bill at MOH, Islamabad where the

application is scrutinized. Some scrutinizing factors are:

(a) Is the hospital (from where prescription is obtained) is

authorized hospital by government?



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(b) Is the medical store (from which voucher/cash memo is

obtained) has required license for sale of drugs?

(c) Are all the cash memo along with prescription is stamped by

concerned doctor?(d) Make sure that the bill is not reimbursed earlier.

- After the scrutiny, the bill is approved or disapproved (as the case

may be) by Chief health.

- In case the, bill is approved, the approval letter is sent to respective

department, which issues sanction to AGPR for issuance of cheque

(re-imbursement amount)

Proposed Workflow:

- The RDBMS may be developed to enter all the medical bill details.


- Creation of Computerized Database of all medical claims.

- Accelerate the process of scrutiny.



for example:

(a) How many times specific employee has got his/her bills

reimbursed.

(b)The number of medical bills pending at specific date.

(c) Since how long the specific medical bill is pending?

- The statistical data regarding high occupancy of specific disease

and use of specific medicine/drug may be extracted using the data

mining techniques. The data may be useful for drug research wing

of MOH, Islamabad.



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Service III: Process of Requests for medical treatment

abroad at own expenses

Proposed

Customized

Application

Name

Medical Treatment Abroad System

Volume of

Work:

Very Low

Present Workflow:

If any government servant wants to go abroad for medical

treatment, he/she will apply through filling in the prescribed form

(Affidavit) available at MOH, Islamabad. The submitted application is

then approved/disapproved by Chief Health. If the application is

approved, then NOC is issued by MOH, Islamabad. The applicant

may use this NOC for obtaining the visa.

Proposed Workflow:

All the necessary information along with downloadable application

form will be placed on Internet.

- Filled in Applications can be sent through Email.

- The details of applicant will be entered along with scanned copy of

application- Each application will be allotted a unique Application ID Number,

through which further communication with MOH, Islamabad will be

carried out.

- Applicant will be empowered to see applications status on

internet. This status may be Approved, Disapproved, In

process or any other as the case may be.




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for example:(a)The number of cases (along with details) approved,

disapproved in a given time period.

(b)The number of times, a candidate has applied for out-of-

country treatment.

(c)The number of cases (along with details)

approved/disapproved by a specific competent authority.



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Service IV: Processing the cases of leave including ex-

Pakistan leaveProposed

Customized

Application

Name

Human Resources Management System

Volume of

Work:

Very High

The Administration wing of MOH, Islamabad processes the

applications of employees of MOH, Islamabad. The nature of

applications may be Sick, Casual, Earn or Ex-Pakistan).

The Leave Management Module of the application Human

Resource Management, may be customized for this purposes. The

application Human Resource Management is part of the E-office

suite (the details of which are mentioned in later on pages of this

document.



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Service V: Processing the cases of loans/advances of

employees of MOH, Islamabad.Proposed

Customized

Application

Name

Loans/Advances Management System

Volume of

Work:

High

All the confirmed employees of MOH, Islamabad, are entitled to avail

the following loans/advances.

d. House Building

e. Motor Cycle/Car

f. G.P. Fund Advance

All these loans are interest free. The applications for above loans are

processed by Admin wing. Once it gets through Admin Wing (after a

proper scrutiny), the application reaches at AGPR for grant of

required loan. The AGPR send Fund Availability Certificate to DDO of

MOH, Islamabad. The DDO send this certificate to S.O. Admin who

prepares sanction. The sanction along with bill is sent to AGPR for

disbursement of amount.

The computerized database may be developed to keep record of all

loans/advances. The data may be useful for reconciling the figures

with AGPR. Several queries may be generated from system for

internal efficiency improvement.



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Service VI: Issuance of NOC to on-government-job Nurses to

go abroad for training/employmentProposed

Customized

Application

Name

Issuance of NOC System {Nurses}

Volume of

Work:

High

The Nursing Advisor department of MOH, Islamabad issues NOC to

on-job nurses, who want to go abroad for employment or training.

As this is the only authorized department who provide this service to

all nurses working in any part of country, it is thus, the applicant

may usually find difficult to send their applications and pursue them

accordingly. Moreover, as the department has to keep record of all

NOC issued, it is thus, the huge filing work is being maintained at

this department.

- Through proposed system, the web-based provision for applying

may be provided. Interested applicants may be able to apply online.

- Once the application received through Internet, the associated

database (placed on database server) may be populated with new


may be used for further correspondence between MOH, Islamabadand applicant (nurse).






updated and computerized NOC may be generated from computer.



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- In addition to that, the status of application may be automatically


Approved or in Process.






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Area: G2B (Government to Business)

Service I: Grant and renewal of drug manufacturing license

ProposedCustomized

Application

Name

Drug Manufacturing License Management System

Volume of

Work:

Very High

Present Workflow:

- Receipt of proposal for drug manufacturing license.

- Site verification through inspection for completion of the condition

ofschedule B of the drugs (Licensing, Registering) Rules, 1976

- Approval of Building Layout Plan after examination by a committee

of expert setup by the central licensing board comprising DC, CQC,

DDC (Registration) and DDC (L&A) The following documents are

submitted by applicant:

- Confirmation of available facilities with the manufacturer through

panel of inspectors/panel of experts.

- Grant of License.

Note:

(i) Average time required for above process (grant of license) is 3-4

months.

(ii) There is no computer record available of all licensees

Proposed Workflow:

- Web based application may be develop

format for pc-i

Documents