Forcing Taxi OperationsInto

Quality Service

Airport Ground Transportation Association Spring Conference

April 4, 2006

Quality Service?

Tools to get the job done

Technology Focus

New Tools, Systems and Capabilities

‘We’re from the Airport and we’re here to help you”

Agenda

Quality Service Defined

For the airport Improved service and customer satisfaction Better control of curbside Improved revenue Reduced Risk

For the operator Improved relationship with the airport Better utilization of fleet Increased bottom line and profitability

Win/Win/Win for airport, operator, patronFair, Accurate, Measurable and Enforceable

Available tools

Legislative Rates/fees Minimum standards Driver proficiency

Political/Public OpinionContractual Operating agreement(s) Open system or single/multiple operators

Technical RFID Management software

Focus on Technology

RFID-based dispatching and management systems

Fee Collection Options

Operational support tools

Some good guidelines Do what works – learn from your peers Technology alone is not a solution KISS principle Phased technology implementation

AVI Dispatching and Management Systems

Provides for automatic identification of every tagged vehicle Who, what where, when

Tracks multiple company driver/characteristics Vehicle age Insurance/PUC data

Automates dispatching and queuing function Ensures cabs are there when needed Treats everyone the same (first in/first out) Short trip/long trip differentiation

AVI Continued

Provides a wealth of statistical/financial data Know what’s going on, when Track service levels Optimize staff utilization

Implement, manage and enforce your regulations Track/identify violators Assess penalties/manage citations

Collects fees based on use/trips Multiple rate schemes

Regional Interoperability

Financial/Payment Options

Company-based payment options Pre-pay/ post-pay Direct company billing

Driver-based payment options Credit card Debit account

Web enabled reporting tools Allows operators/drivers to access account data Reduces staff time Helps the company better manage operations and

recover driver charges

Dual Credential Systems

Why is this man smiling?

Dual Credential system

Allows for two AVI transponders to be used in the same vehicle Fixed transponder ID’s the vehicle Hand-held transponder ID’s the driver

Vehicle ID Allows for vehicle-specific tracking and

enforcement Collects company/operator-based data

Driver ID Driver-based payment system support Track driver certification/security

In use right now

Summary

Quality service can be a Win/Win

Lots of tools available to get the job done

Technology is only one aspect, but a key element

The key is to match the technology to your business operations

Keep It Simple

THANK YOU