Florida Public Service Commission

2007 Hurricane Preparedness Briefing

May 23, 2007

Kissimmee Utility Authority

Ken DavisVice President Engineering & Operations

KUA System Data

• Serves approximately 64,000 customers in Osceola County

• Distribution– 857 Miles of Distribution Lines

• 41 % Overhead• 59 % Underground

– 9 Substations– 47 Feeder Circuits– 15,000+ Poles (majority wood)

KUA System Data

• Transmission–72 Miles of Transmission Lines

–230 kV and 69 kV

–63% of Poles Concrete or Steel

–37% Wood (will reduce to 27% by 2008)

2004 Hurricane Experience

• Charley–100 % Customers Lost Power

• Frances–36 % of Customers Lost Power

• Jeanne–59 % of Customers Lost Power

Lessons Learned

• Hired James Lee Witt, Associates to Conduct Independent Assessment of Preparation for and Recovery From Storms

• Improve Communications with Customers During Restoration

• Can’t Rely Solely on Media for Communications

Lessons Learned

• Better Define Roles of All Employees

• Closer Coordination with EOC for Restoration Priorities

Hurricane Preparedness

Construction Standards

• Poles Designed to NESC Extreme Wind Loading–All New Construction

–Major Expansions or Relocation Projects

–Targeted Critical Structures

Construction Standards

• 27% of Wooden Transmission Poles to be Replaced with Steel and Concrete

• Redundant Circuits to All Hospitals with Automatic Transfer Scheme

Construction Standards

• Selected Overhead to Underground Conversions

• Underground Utilities Required in All New Subdivisions

GIS/Outage Management

• All Transmission & Distribution Facilities Tracked in GIS

• Links to Outage Management System

• Tracks Outages Down to Individual Customer Level

Vegetation Management

• Transmission Circuits–Inspected/Trimmed Annually

• Distribution –Three Year Trim Cycle

• Increased funding over 75% Since 2004

Pole Inspection Program

• All Wood Transmission Poles Inspected Every Two Years

• Wood Distribution Poles Inspected on Eight Year Cycle

Facility Inspection Program

• Transmission System –Annual Visual Inspections –Annual Infrared Scanning

• Distribution System –5 Year Cycle on Inspections–Infrared Scans of All Circuits

Annually

Emergency Operations Plan

• All Hazards Approach

• Concentration on Hurricanes

• Reviewed and Updated Annually

• Follow National Incident Management System (NIMS)

Emergency Operations Plan

• All Employees Have Pre-assigned Roles

• Defined Set of Activities for Each Phase of Storm Preparation, Response and Recovery

• Pre-Defined List of Priority Facilities

Emergency Operations Plan

• Pre-Assigned Damage Assessment Teams –Circuits Pre-Assigned

–Area Coordinators for Teams

• Developing Electronic Reporting of Damage Assessment

Emergency Operations Plan

• Pre-Defined List of Restoration Priorities–Typical Top Priorities – Evacuation

Shelters, Emergency Operations Centers, Hospitals, etc.

–Priorities Can be Changed by Directive from EOC

Annual Mock Disaster Drill

• Full Scale Drill Practiced Annually (April 12, 2007)

• All Employees Participate • Evaluation Teams Rate Performance• Post Drill Evaluation Conducted• Action Items – Changes to

Processes, Facilities, Plan

Storm Response and Recovery

• Crews Assigned to Ride Out Storm at Selected Fire Stations–Assist First Responders with Wires

Down Situations

–Assist with Fire Calls for Power Disconnects

Storm Response and Recovery

• Personnel Assigned to EOC at All Times

• Regular Status Updates Given to EOC

• Close Coordination with EOC for Restoration Priorities

Storm Response and Recovery

• Mutual Aid Agreements– Florida Municipal Electric Association

(Florida Municipal Utilities)– American Public Power Associations

(National Municipal Electric Utilities)– Florida Coordinating Group (Florida

Municipal, Investor Owned and Cooperative Utilities)

Storm Response and Recovery

• Pre-Arranged Agreements– Transmission and Distribution Line

Contractors– Outside Engineering (damage

assessment and construction management)

– Vegetation Management (Tree Clearing)– Lodging, Catering, Laundry, etc.

Customer Communications

• Call Centers Fully Staffed 24/7 Throughout Recovery Process

• Provide Status Updates to Customers – Emails – Voice Mails or Text Messages– Physically Place “Door Hangers”

QUESTIONS?

Kissimmee Utility AuthorityKen Davis

Vice President Engineering & Operations

Phone: (407) 933-7777 Ext. 1210Email: kdavis@kua.com