FLM “Gating standards”Support pack for SMT

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Why...

• To clearly set out what our expectations of our FLM’s are

• To ensure levelling is consistent, fair and transparent • To consistently maintain basic standards• To effectively respond to concerns from our team

members in the CARE verbatim eg “not had a formal 121 for 18mths”

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What...

1. 100% completion of quality 121’s (min 1 every 3 months)

2. 100% completion of quality RTW’s (within max 2 weeks of RTW date)

3. All FLM’s to have their own robust engagement plan in place to improve employee engagement in their area

4. “Quality Action taken on all RCA’s within 5 working days”(conclusion may take slightly longer – but most should be fully resolved within the 5 working days).

5. 100% quality completion of quarterly FPQ + safety checks for all members of the team

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How have we ensured these are the right 5?

• Views sought from:– Group of top performing FLM’s– SMT– HRBP’s– IR

• These are the minimum basic standards that we need in order to:– Give our people the support they deserve– Improve our service– Ensure our people work in a safe environment

To be effective it is essential that these standards are conducted in a quality manner

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What this means

• Although there will always be exceptions in general we would expect these standards to be fully met

• Failure to meet these standards would mean that the “gate” to gaining an AS marking would not “open” and the maximum mark you would receive would be DN on your QPR– Your manager would then work with you on actions to

support you to improve• It is important to note that in order to achieve an AS marking

there is a lot of other information considered against the what and the how

• If you have any concerns about your ability to meet these expectations then you should discuss with your manager ASAP who will look to support you and if required consider any mitigation

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How we will implement – SMT guidance

• SMT to take their FLM’s through at team meetings or calls by 19th Aug (v latest)– Explain

1.Rationale (slide 2)

2.What the standards are (slide 3)

3.How we decided on these 5 (slide 4)

4.What this means for FLM’s (slide 5)• SMT to review progress with their FLM’s at each 121

– results and quality!• SMT to gather info on these 5 areas in prep for

levelling and award marks as appropriate – starting Q2 levelling