flight attendant style guide

8/17/2019 Flight Attendant Style Guide

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Flight Attendant Style Guide

Shuttle America

Chautauqua Airlines

Republic A irlines

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Flight Attendant Style GuidePreface

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Preface

PRF.1 IntentThis manual is intended to provide information on Flight Attendant Appearance Standards. The primary users of this manual will be In-Flight personnel.

PRF.2 ComplianceThe procedures and policies in this manual are to be followed by all

company and contracted personnel.

PRF.3 Propos ing Manual ChangesThe Director of Cabin Services has the authority to make changes to thismanual. Forward all requested changes to this manual via email or tele-phone to the Director of Cabin Services. Reference the SME list on thecompany intranet for the SME’s name and phone number, or submit thechange to your supervisor or company contact.

PRF.4 Manual Revision StatusThe effective date of the current revision to this manual will be tracked onthe Manual Status Report. Each page of this manual will have a revisionnumber and date on it. The manual may be verified for currency andcompleteness, by referencing the List of Controlled Pages (LCP).

PRF.5 Classification of this Publication

This publication is classified as Non-Regulated.

PRF.6 Proprietary Company InformationThe information contained herein is considered proprietary to Republic Airways Holdings. Any reproduction or release of this information withoutthe express written consent of Republic Airways Holdings is prohibited.

Non-Regulated

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Flight Attendant Style GuideRecord of Revisions

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Record of RevisionsRecord the revision number and date of insertion on this page. All addi-tions, corrections, or changes to manuals will be issued as manual revi-sions and will be numbered in ascending numerical sequence.Revisions shall be incorporated into the manual as soon as possible, butno later than the published effective date, and shall not be inserted out ofnumerical sequence unless so instructed on the Instruction page thataccompanies the revision.

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Flight Attendant Style GuideRecord of Bulletins

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Record of BulletinsBulletins are issued on an as needed basis to convey timely information.Bulletin information may supersede current information found in thismanual or introduce new procedures due to changes in the regulatory oroperating environment. Bulletins are inserted in the area so designatedin the “Placement” section, at the top of the page, for each part of the bul-letin. Their insertion or removal is to be recorded below. Bulletins will beremoved once the material covered is incorporated into a Company man-ual revision (usually the next revision), or is no longer valid. Bulletins willbe numbered consecutively unless otherwise noted. It is the responsibil-ity of the manual holder to insert bulletins by the date specified on the

Manual Status Report.

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Flight Attendant Style GuideRevision Highlights

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Revision Highlights This is a complete reissue of the manual.

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Flight Attendant Style GuideTable of Contents

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Table of Contents

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PRF-1PRF.1 Intent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PRF-1

PRF.2 Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PRF-1

PRF.3 Proposing Manual Changes. . . . . . . . . . . . . . . . . . . . . . . . . . . PRF-1

PRF.4 Manual Revision Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . PRF-1

PRF.5 Classification of this Publication. . . . . . . . . . . . . . . . . . . . . . . . PRF-1

PRF.6 Proprietary Company Information . . . . . . . . . . . . . . . . . . . . . . PRF-1

Record of Revisions . . . . . . . . . . . . . . . . . . . . . . . . . ROR-1

Record of Bulletins . . . . . . . . . . . . . . . . . . . . . . . . . . ROB-1

Revision Highlights . . . . . . . . . . . . . . . . . . . . . . . . . . HGH-1

List of Controlled Pages . . . . . . . . . . . . . . . . . . . . . . LCP-1

Table of Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . TOC-1

Chapter 1. General Guidelines

1.1 General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

1.2 Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

1.3 Uniform Care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

1.4 Stolen Uniform Items. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

1.5 Damaged Uniform Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

1.6 Exchanges, Alterations and Returns. . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Chapter 2. Appearance Standards

2.1 Personal Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

2.2 Personal Hygiene . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

2.3 Hair - Males. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22.3.1 General. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

2.3.2 Hair Coloring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

2.3.3 Facial Hair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

2.3.4 Beard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

2.3.5 Mustache . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

2.3.6 Sideburns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

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2.4 Hair - Females . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-42.4.1 General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

2.4.2 Hair Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-42.4.3 Hair Coloring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

2.4.4 Wigs and Hairpieces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

2.4.5 Hair Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5

2.5 Makeup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-62.5.1 Males . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

2.5.2 Females . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

2.6 Nails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-62.6.1 Males . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

2.6.2 Females . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6

Chapter 3. Uniform Items

3.1 ID Badge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

3.2 Wings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13.2.1 Blazer/Jacket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

3.2.2 Cardigan/V-Neck Sweater/Sweater Vest/Tailored Vest. . . . . . . 3-23.2.3 Aviator Shirt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

3.2.4 Ann Shirt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

3.2.5 American Airlines - Female Shirt Only . . . . . . . . . . . . . . . . . . . . 3-2

3.3 Blazer - General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3

3.4 Aidan Jacket - Males Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

3.5 Audrey Jacket - Females Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

3.6 Audrey Jacket - American Airlines Females Only. . . . . . . . . . . . . . . . 3-6

3.7 Tailored Vest (Anthony) - Males Only. . . . . . . . . . . . . . . . . . . . . . . . . 3-7

3.8 Pants. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

3.9 Skirt. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

3.10 Sweater Vest/V-Neck Sweater . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

3.11 Cardigan Sweater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

3.12 American Airlines Cardigan Sweater - Females Only. . . . . . . . . . . 3-11

3.13 Shirt (Aviator) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-123.13.1 Males . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

3.13.2 Females . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

3.14 American Airlines Shirt - Females Only . . . . . . . . . . . . . . . . . . . . . 3-13

3.15 Ann Shirt - Females Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

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3.16 Dress (RAH) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-143.16.1 Republic Airways (RAH) Dress . . . . . . . . . . . . . . . . . . . . . . . 3-14

3.16.2 American Airlines Dress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15

3.17 Tie . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-163.17.1 General. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-16

3.18 Tie-Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

3.19 Epaulettes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17

3.20 Scarf . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-183.20.1 The United Scarf . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18

3.20.2 The Republic Airways Scarf . . . . . . . . . . . . . . . . . . . . . . . . . . 3-193.21 Belt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20

3.21.1 Males . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20

3.21.2 Females . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20

3.22 All-Weather Coat. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21

3.23 Pocket Puff - Female Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

3.24 Maternity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22

3.25 Uniform Matrix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23

Chapter 4. Accessories

4.1 Serving Garment (Apron) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

4.2 Gloves. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

4.3 Hat. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

4.4 Winter Scarf . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

4.5 Umbrella . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14.6 Handbag Or Purse - Females Only. . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

4.7 Luggage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

4.8 Shoes or Boots - Males. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

4.9 Shoes or Boots - Females. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7

4.10 Winter Boots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10

4.11 Hosiery / Socks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10

4.11.1 Males . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-104.11.2 Females . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10


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4.12 Jewelry - Males. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-114.12.1 Collar Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

4.12.2 Earrings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-114.12.3 Bracelet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

4.12.4 Necklace and Pendants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11

4.12.5 Rings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12

4.13 Jewelry - Females. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-124.13.1 Earrings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12

4.13.2 Bracelet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12

4.13.3 Necklaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-12

4.13.4 Rings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13

4.14 Wristwatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13

4.15 Eye Glasses / Contact Lenses / Sunglasses . . . . . . . . . . . . . . . . . 4-14

4.16 Pins. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-14

4.17 The Flight Attendant Style Guide Models . . . . . . . . . . . . . . . . . . . . 4-15

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Flight Attendant Style GuideChapter 1 General Guidelines

1.1 General

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Chapter 1General Guidelines

General guidelines are provided below for flight attendants to referencewith regards to Company expectations for behavior, uniformrequirements and overall appearance.

1.1 GENERAL A. All standards listed below are subject to change as styles change.

B. Uniforms represent Republic Airways (also referred to as the Company orRAH) corporate image and may only be worn when on duty, at Companysponsored events, or when representing the Company at special events.

C. It is the flight attendant’s responsibility to comply with all uniformstandards. Failure to comply with these standards while in uniform mayresult in disciplinary action.

D. Flight attendants must be in full uniform when in public as a uniformedflight attendant and when reporting to work.

E. All uniform items must be clean, pressed, and presentable at all times.

F. Personal cleanliness/hygiene should be maintained at all times. Perfume,cologne or aftershave should be used lightly. Proper undergarments mustbe worn, but not visible.

G. Visible tattoos or body piercing are not permitted.

H. Tongue, nose, lip, eyebrow or ear cartilage piercing are not permitted at

anytime while on duty in uniform.

I. Dental retainers must be gum tone or clear plastic. Braces must be clearor silver.

J. Gum chewing is not permitted while in uniform.

K. Flight attendants must maintain the appropriate uniform pieces at all timesbased on the code share partner being operated.

L. No part of the uniform is to be worn as personal attire. Street clothes mustnot be mixed with uniform pieces at any time.

M. If a flight attendant wears the uniform when flying/traveling outside ofcompany duty (pleasure flight/non-revenue flight), the entire uniform mustbe worn. For example, the male tie must not be removed for non-revenueflying.

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N. Only Republic Airways approved uniform garments and approvedcombinations of these pieces may be worn. Authorized garments are only

those listed on the approved order form on the M & H Uniform website orin mentioned in this document.

O. Alterations that do not change the basic design of the uniform arepermitted at the employee's expense. Defacing any part of the uniform isnot permitted.

P. Luggage must be solid black and made of smooth leather or man-madematerial.

Q. Purses must be black and made of smooth leather or simulated leather.Backpacks or backpack type purses are not allowed. Size of luggage and

number of pieces must meet code share partner carry-on requirements forflight crews.

R. Employees are prohibited from consuming alcoholic beverages or visitingany bar, club or similar establishments while in uniform. This prohibitiondoes not include restaurants which serve alcoholic beverages but alsoserve food as their principal business.

S. While on duty, do not use laptop computers or cell phones onboard anaircraft while customers are present.

T. Personal cell phones and pagers should be worn out of sight and kept on"silent" when in public view. Do not use cell phones while passengers areon board or when it will interfere with work-related duties.

U. Selling uniform pieces on eBay or similar internet sites is not permitted.Company uniforms are for the express use of those employees who arerequired to wear the uniform as part of their job. Outdated uniform items,if discarded, given away or donated to charity must first have all codeshare partner insignia removed. If a uniform item is lost or stolen, you mustnotify your manager or supervisor immediately.

V. Uniform and grooming items not specifically addressed in this manualshould be considered unauthorized.

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1.2 Behavior

Page 1-3RevisionFASG 01, 15 JUL 2008

1.2 BEHAVIOR

A. The Republic Airways image should be clearly reflected in the flightattendant’s appearance, as well as in what flight attendants say and do.Even actions that may seem insignificant can shape an opinion. That iswhy actions and behavior must reflect the highest standards ofprofessionalism.

B. Consider behavior in terms of how others might see it. Avoid small talk,disputes, reproaches, controversial discussions, and company businessconversations in public areas, including the aisles or galleys of the aircraft,boarding areas and restaurants.

C. Avoid loud conversations of any kind unless speaking to the hearingimpaired. Be aware customers could misinterpret what a flight attendant issaying.

D. If you need to carry personal items or purchases, store them in appropriatecontainers, consistent with the flight attendant overall uniform image. Donot carry packaged liquor containers while in uniform.

E. Flight attendants should carry themselves with pride. Practice goodposture at all times.

F. While walking in the terminal and in customer view, do not eat, drink,smoke, chew gum or tobacco. You may use designated airport smokingand eating areas.

G. When in customer view, be alert and ready to greet and assist. Be awareof and use appropriate body language. Inappropriate body languageincludes leaning against a wall or counter, crossing your arms, keepingyour hands in your pockets, reading magazines, etc.

H. Do not sit in wheelchairs at the gate.

I. Do not sit on the baggage belt.

J. Flight attendants in uniform are only permitted to use portable radio, tape,CD/MP3 headsets on aircraft when deadheading or commuting. Headsetsmust not be worn in the gate area at anytime.

K. Do not make personal calls while you are at your duty location (forexample: at the gate or jetway phone).

L. The use of any reading material, other than the Flight Attendant Manual,while on the aircraft with passengers present, is strictly prohibited.


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1.3 UNIFORM CARE

A. Uniform tailored pieces, such as the blazer, jacket, tailored vest, pants, ordress are "poly/wool" blends and should be dry-cleaned only. Machinewashing will shorten the life of the garment.

B. Tie, tie-tab, scarf should be washed in cold water and drip-dried or may bedry cleaned.

C. Blouses and shirts are "poly/cotton" blends and may be hand or machinewashed in cold water and drip-dried. Pre-treat stains before laundering.They may also be dry cleaned.

D. Wash serving garments in cold water and dry on cool setting, or allow themto drip-dry.

E. Cardigans, sweaters and sweater vests must be hand or machine washedseparately in cold water and drip-dried. They may also be dry cleaned.

F. The shell and Sontique liner of the all-weather coat may be washed in coldwater and drip-dried. However, it is preferred the all-weather coat is dry-cleaned.

G. Uniform pieces must be neatly hemmed with cotton or invisible thread.Safety pins and/or tape are not acceptable.

1.4 STOLEN UNIFORM ITEMS

A. If a uniform item is stolen while on duty, the flight attendant must submit anincident report to the In-Flight Supervisor within 24 hours of the incident.The flight attendants must also submit related documentation to includepolice report, witness statements, etc.

B. The item will be replaced at the company's expense as long as an

investigation of the incident finds there was no negligence on the flightattendant’s part.

1.5 DAMAGED UNIFORM ITEMS

A. If a uniform item is damaged while on duty, the flight attendant must submitan incident report to the In-Flight Supervisor within 24 hours.

B. The report must include a detailed description on how the item wasdamaged, the type of damage, witness statements, etc.

C. The damaged item must be sent/shown to the In-Flight Supervisor todetermine if the item will be repaired or replaced.

D. The item will be repaired or replaced at the company's expense as long asan investigation of the incident finds there was no negligence on the flightattendant’s part.

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1.6 Exchanges, Alterations and Returns


1.6 EXCHANGES, ALTERATIONS AND RETURNS

A. It is the flight attendant’s responsibility to inspect garments for damage,imperfections, and correct sizing as soon as they are received.

B. Uniform exchanges can be made for size only (not for style). Themanufacturer's tag must still be on the garment and it must not have beenworn or laundered.

C. Costs associated with company approved alterations (hemming andtailoring) will be paid for at the flight attendant’s expense.

D. Alterations must conform to accepted Company standards and must not

change the design of the uniform.E. If an item has been incorrectly tailored, it will be the flight attendant’s

responsibility to re-alter or replace it, at his or her own expense (forexample, skirt/dress length).

F. Altered uniforms that do not meet company uniform standards (forexample, cut off sleeves, skirts hemmed above the knee, pegged or cuffedpant legs) will be replaced at the flight attendant’s expense.

G. Alterations required as a result of weight loss or gain must also be paid forat the flight attendant’s own expense, or purchase of new uniform items.

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Flight Attendant Style GuideChapter 2 Appearance Standards

2.1 Personal Appearance


Chapter 2 Appearance Standards

2.1 PERSONAL APPEARANCE

A. Neatness counts.

B. While in uniform, conceal tattoos.

C. If your weight fluctuates you must ensure the uniform maintains aprofessional and fitted look. Flight attendants may have the uniform alteredso long as the alteration does not change the basic design of the uniformpiece. Flight attendants may choose to purchase new items from M & HUniforms.

D. If a flight attendant is observed to be out of uniform compliance he or shewill have fifteen days to rectify the situation. If item(s) need to be orderedfrom M & H Uniforms to achieve compliance, the flight attendant mustcarry proof of purchase for the item(s) ordered. The purchase of theseitem(s) must happen within fifteen days of the non-compliance beingnoted.

2.2 PERSONAL HYGIENE

A. You are expected to use antiperspirant/deodorant.

B. You are encouraged to use a lightly scented perfume, cologne, oraftershave lotion.

C. Teeth must be clean and breath fresh.

D. Make every effort to keep a clean, smooth, clear complexion.

E. Uniformed women must keep legs and underarms free of all visible hair.

F. Keep eyebrows trimmed and neat.

G. Cut or remove noticeable hair in nostrils and ears.

H. Keep hair and scalp clean, neat, and well-groomed while in uniform.

I. Groom your hair out of the sight of customers.

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Flight Attendant Style GuideChapter 2 Appearance Standards2.3 Hair - Males

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2.3 HAIR - MALES

2.3.1 GENERAL

A. Hair must be clean, neat, dry and in good condition and maintained in astyle to project a professional image.

B. Hair color should be natural looking. Extreme colors are not permitted.

C. Extreme spikes/mohawk styles are not approved.

D. From the front, hair must be properly layered or styled so that it does notfall into your eyes or cover your brow line.

E. From the back, make sure hair does not extend lower than the top of theblazer collar.

F. Hair that falls to the side of the face must be no longer than the middle ofthe ear, in a style that is appropriate for your hair type.

G. You must not secure hair in any manner (for example: using bands, beadsor clips).

H. Dreadlocks are not permitted.

2.3.2 H AIR COLORING A. You may color hair using a natural shade that compliments your skin tone.

B. Make sure to maintain a good color. Exposed roots, discolored ends, andunnatural looking color is not permitted.

C. Hairstyles must maintain a conservative appearance.

D. High contrast or extreme color combinations must not be worn.

2.3.3 F ACIAL H AIR

With the exception of a properly maintained beard or mustache (asdescribed below), you must have a clean-shaven face at all times, withno patchy spots of hair.

2.3.4 BEARD

A. Beard must be maintained in a clean, neat and well-groomed condition.

B. If you are growing a beard, it must be grown-in while you are off duty.

C. It must be a full or circle beard - no goatees, Fu-Manchu's, sole-patch orany other less-than-full/circle beard.

D. A beard must be at least ¼ inch in length and not more than 1 inch long.Beards must be worn with a mustache.

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Flight Attendant Style GuideChapter 2 Appearance Standards

2.3 Hair - Males


2.3.5 MUSTACHE

A. If you are growing a mustache, it must be grown in while you are off duty.

It must be a traditional, full-mustache; no pencil-thin, handlebar, waxed,twisted, or extreme styles.

B. Mustaches must be neatly trimmed, fully grown and not to extend over topof lip.

2.3.6 SIDEBURNSSideburns must be trimmed horizontally and be no longer than thebottom of the ear and must be maintained so they are not overly grownor full.



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2.4 HAIR - FEMALES

2.4.1 GENERAL

A. Hair must be clean, neat, dry and in good condition and maintained in astyle to project a professional image.

B. Hair color should be natural looking. Extreme colors are not permitted.

C. Extreme spikes/mohawk styles are not permitted.

D. Hair must be styled in a tasteful, professional fashion and kept away fromthe face.

E. Be sure to use correct styling techniques to maintain a fresh appearance.

F. You may have a contemporary haircut, but avoid extreme, trendy, or 'fad'haircuts. As a guide, consider these hairstyles unacceptable:

• Severe cuts.

• Large volume styles.

• Shaved, partly shaved, or 'scalped' looks.

• Spiky, bush, or wet looks.

• Rat tails, wash and wear, or wind blown looks.

• Oily or slicked-down looks.• Long, loose, swinging hair or hair that falls across the face.

• Pigtails or a ponytail on top of the head.

• Extreme volume, frizz or crimping.

G. Dreadlocks are not permitted.

H. If the hair is secured back, for example in a ponytail style, only one ponytailis permitted.

2.4.2 H AIR LENGTH A. In general, hair must be styled and/or secured so that it does not fall

forward or require a lot of handling. From the front, hair must be properlylayered and styled so it does not fall into your eyes or cover your brow line.

B. Medium length hair is defined as hair that touches or falls within two inchesbelow the bottom of the collar. Medium length hair must be secured awayfrom the face with approved hair accessories so as not to fall in or acrossthe face when the head is tilted forward.

C. If hair is long enough that it falls more than two inches below the bottom ofthe collar when it is down, you must wear all of the hair pulled back andsecured at the nape of the neck, or the crown of the head.

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Flight Attendant Style GuideChapter 2 Appearance Standards2.5 Makeup

Revision FASG

2.5 MAKEUP

2.5.1 M ALESWearing makeup of any kind is not permitted.

2.5.2 FEMALES

A. The look must be tasteful and professional.

B. Excessive use of or extreme colors are not allowed.

C. Be sure makeup compliments your skin tone and facial features andalways appears fresh and natural.

D. Make certain that you do not apply or adjust makeup in view of thecustomer.

E. As a minimum you need to wear blush, lipstick, or colored lip-gloss, andmascara. It is recommended that you consider foundation thatcompliments skin tone. Eye shadow must be soft, tasteful and matchingshades. Eyeliner or eye pencil should be applied and not extend past thecorner of the eye.

F. You may also wear natural-looking false eyelashes.

2.6 NAILS

2.6.1 M ALES

A. Nails must be well-manicured, free from dirt, grease, and hangnails, androunded to follow the shape of the finger.

B. Keep the length even with the top of the finger. You may wear clear nailpolish only.

2.6.2 FEMALES

A. Nails must be well-manicured, free from dirt, grease, and hangnails. Nailsmust be buffed/polished and trimmed, but not to exceed ½ inch from tip offinger.

B. While clear nail polish is preferred, you may use shades that are pink,coral, red, mauve, burgundy, rose tones, or French manicure.

C. Designs, multiple colors, extreme colors, glitter, gold, chipped polish ordecals may not be worn.

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Flight Attendant Style GuideChapter 3 Uniform Items

3.1 ID Badge


Chapter 3Uniform Items

3.1 ID BADGE

A. It is mandatory a Company issued ID badge be worn in an upright,readable position and must be worn above waist level.

B. Since IDs are an integral part of the uniform, they must always be visibleand transferred to the outermost layer of uniform clothing worn when offthe aircraft.

C. Wear the company/airport ID at all times when you are in a secured areawhile off the aircraft.

D. Once on the aircraft, the ID must not be visible to passengers.

E. Lanyards must reach above waist level when placed around the neck.

F. Secure the ID using an authorized company approved lanyard, metalbeaded chain, or nylon breakaway braided lanyard in solid dark navy orblack.

G. IDs must be secured to company-approved lanyards only.

H. Lanyard must be a 'breakaway' type, i.e. when lanyard is pulled or caught,it will separate.

I. Promotional lanyards or code share lanyards are not allowed.

3.2 WINGSWings are part of the uniform and must always be visible and placed onthe outermost layer of uniform clothing worn. Wings must be worn at alltimes on the blazer/jacket, tailored vest, dress, cardigan/sweater/vest oruniform shirt. Imitation wings, such as "kiddy wings" are not to be worn.The first set of wings is furnished by the Company. You are responsibleto purchase replacements.

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Flight Attendant Style GuideChapter 3 Uniform Items3.2 Wings

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3.2.1 BLAZER/J ACKETWings are placed in the grommets on the top of the left pocket, or

centered on the stitched line on the left hand-side of the blazer/jacket.If no grommet holes or stitched line is on the garment then wingsshould be placed approximately 3-4 inches below the collarbone onthe left hand-side.

3.2.2 C ARDIGAN/V-NECK SWEATER/SWEATER VEST/T AILORED VEST

Wings are attached to the grommets on the left side of the cardigan,V-neck sweater, sweater vest, or tailored vest. They must also becentered on the stitched line on the left hand-side of the cardigan, v-neck sweater, sweater vest, tailored vest. If no grommet holes orstitched line is on the garment then wings should be placedapproximately 3-4 inches below the collarbone on the left hand-side.

3.2.3 AVIATOR SHIRTWhen wings are worn on the aviator shirt they should be placed on theflap of the left hand pocket and centered to cover the pocket button.

3.2.4 ANN SHIRTWhen wings are worn on the Ann shirt they should be placed

approximately 3-4 inches below the collarbone on the left hand-side.

3.2.5 AMERICAN A IRLINES - FEMALE SHIRT ONLYWhen wings are worn on the American Airlines shirt (females) theymust be placed through the grommet holes on the left hand side. If theshirt does not have grommet holes, place the wings approximately3-4 inches below the collarbone on the left hand-side.

NOTE: Certain M & H Uniform garments, such as the blazer, have a centerstitched line on the left hand-side to help with placement of wings.

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3.3 Blazer - General


3.3 BLAZER - GENERAL

A. The blazer may be worn as an outer garment with pants or skirt.

B. The blazer is not permitted to be worn with any dress.

C. A single dark blue, gold, black or silver pen may be placed in the outsidepocket of the blazer.

D. Only the Republic Airways approved pocket puff (females only) can beworn in the breast pocket of the blazer.

E. Double breasted blazer must be buttoned at all times.

F. Single breasted blazers may be left unbuttoned.G. The blazer may be worn with the v-neck sweater, sweater vest or tailored

vest underneath.

H. The cardigan sweater must not be worn with the blazer.


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3.4 AIDAN JACKET - MALES ONLY

A. The Aidan jacket is an optional uniform item for males only.

B. The Aidan jacket may be worn buttoned or unbuttoned. If the Aiden jacketis buttoned, all buttons must be fastened

C. The Aiden jacket may be worn with the v-neck sweater, sweater vest ortailored vest underneath.

D. The cardigan sweater must not be worn with the Aiden Jacket.

NOTE: This photograph was taken without the wings on the jacket. Wings must be placed on this jacket when worn..

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3.5 Audrey Jacket - Females Only


3.5 AUDREY JACKET - FEMALES ONLY

A. For American Airlines flying please refer American Airlines section on thenext page.

B. The Audrey jacket is an optional uniform item for females only.

C. Sweater/vest/cardigan/dress may not be worn with the Audrey jacket.

D. The Audrey jacket can be worn with or without a shirt underneath.

• If the Audrey jacket is worn with a company approved shirtunderneath, the jacket may be buttoned or unbuttoned. A orscarf must be worn with the shirt.

• If the Audrey jacket is worn without a company approvedshirt underneath only the top button may be unfastened. Allother buttons must be fastened. A scarf must be worn whenthe Audrey jacket is worn without a shirt underneath.

• If the Audrey jacket is worn without a shirt underneath thena navy undergarment may be worn underneath so long as itis not visible from the collar, sleeves or bottom of the jacket.


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Flight Attendant Style GuideChapter 3 Uniform Items3.6 Audrey Jacket - American Airlines Females Only

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3.6 AUDREY JACKET - AMERICAN AIRLINES FEMALES ONLY

A. The Audrey jacket is an optional uniform item for females only.

B. American Airlines cardigan or dress may never be worn with the Audrey jacket.

C. The Audrey jacket must be worn with the American shirt underneath. The Audrey jacket may be worn buttoned or unbuttoned.


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3.7 Tailored Vest (Anthony) - Males Only


3.7 TAILORED VEST (ANTHONY) - MALES ONLY

A. The tailored Anthony vest may be worn by male flight attendants only andis an optional uniform item.

B. The tailored vest is worn over the aviator shirt.

C. The uniform tie must be placed (tucked) inside the tailored vest.

D. The tailored vest must not be worn with the sweater vest, v-neck sweateror cardigan sweater.

E. The tailored vest may be worn underneath the blazer or jacket.

F. The uniform belt is never worn on the outside of the tailored vest.G. If the tailored vest is worn as the outermost garment, wings must be

attached to the left hand-side approximately 3-4 inches below thecollarbone or attached to grommet holes on the left hand-side of thegarment.

H. All buttons must be fastened on the vest when worn.

NOTE: This photograph was taken without the wings on the vest. Wings must be placed on this vest if worn as the outer most garment.


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Flight Attendant Style GuideChapter 3 Uniform Items3.8 Pants

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3.8 PANTS

A. Pants must be worn at the waist.

B. Pants must be hemmed and long enough to touch the top of the shoe.

C. Pants need to be at least ½ inch above the bottom of the in-flight shoeheel.

D. The hemline may be slanted. Do not change the style of the pants in anyway such as having pants pegged, tapered or cuffed.

E. The uniform belt must be worn with pants secured through the belt loops.

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3.9 Skirt


3.9 SKIRT

A. Skirts must be worn at the waist.

B. Skirts must be neatly hemmed. The length should fall between the middleof the knee and two inches below the bottom of the knee.


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Revision FASG

3.10 SWEATER VEST/V-NECK SWEATER

A. The sweater vest/v-neck sweater are optional uniform items.

B. You may choose from the company-approved v-neck sweater or thesweater vest, as long as they are worn in the right combination.

C. The sweater vest/v-neck sweater must be worn over the uniform pants orskirt; and not tucked in.

D. The uniform belt is never worn on the outside of any sweater vest or v-necksweater.

E. The sweater vest or v-neck sweater may be worn underneath the single or

double-breasted blazer.

F. The v-neck sweater must not be draped over the shoulders or tied aroundthe neck, shoulders or waist.

G. If the v-neck sweater or the sweater vest is worn as the outermostgarment, wings must be attached to the left hand-side approximately 3-4inches below the collarbone or attached to grommet holes on the left hand-side of the garment.

H. The sweater vest and v-neck sweater cannot be worn together, with the

cardigan, tailored vest, or Audrey jacket.

3.11 CARDIGAN SWEATER

A. The cardigan sweater is an optional uniform item.

B. The cardigan sweater:

• Cannot be worn with the v-neck sweater, sweater vest,tailored vest, blazer, jacket or Audrey jacket.

• Must not be tucked into pants or skirt, draped over theshoulders or tied around the neck, shoulders or waist.

• Is never worn with the uniform belt on the outside of thecardigan.

• Sleeves may be cuffed once as needed.

C. If the cardigan is worn as the outermost garment, wings must be attachedto the left hand-side approximately 3-4 inches below the collarbone orattached to grommet holes on the left hand-side of the garment.

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3.12 American Airlines Cardigan Sweater - Females Only


3.12 AMERICAN AIRLINES CARDIGAN SWEATER - FEMALES

ONLY A. The American Airlines cardigan sweater is an optional uniform item for

females only.

B. The American Airlines cardigan sweater can only be worn on American Airlines flights. (The sweater vest, v-neck sweater or cardigan sweater canalso be worn on American Airlines flights).

C. The American Airlines cardigan sweater:

• Cannot be worn with the v-neck sweater, sweater vest,

blazer or Audrey jacket.• Must not be tucked into pants or skirt, draped over theshoulders or tied around the neck, shoulders or waist.

• Is never worn with the uniform belt on the outside of thecardigan.

• Sleeves may be cuffed once as needed.

D. If the American Airlines cardigan sweater is worn as the outermostgarment, wings must be attached to the left hand-side approximately 3-4inches below the collarbone or attached to grommet holes on the left hand-

side of the garment.


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Flight Attendant Style GuideChapter 3 Uniform Items3.13 Shirt (Aviator)

Revision FASG

3.13 SHIRT (AVIATOR)

3.13.1 M ALES

A. You may choose from the white long-sleeved or short-sleeved aviatorshirt.

B. Shirt must be buttoned up to and including the collar at all times.

C. Do not wear collar bars or pins to secure the shirt at the neck.

D. Uniform tie must be worn with a shirt at all times.

E. Shirttail must be tucked in to pants at all times.

F. When wearing the long sleeve shirt, cuffs may be turned under once ortwice only during the service; otherwise, long sleeves stay buttoned at thewrist.

G. Sleeves of the short sleeve shirt are never to be rolled up.

3.13.2 FEMALES

A. You may choose from the white long-sleeved or short-sleeved aviatorshirt.

B. When wearing the tie-tab, the shirt must be buttoned up to the neck,including the collar button.

C. When wearing a scarf, only the collar (top) button may be unbuttoned.

D. Do not wear collar bars, brooches or pins to secure the shirt at the neck.

E. Shirttail must be tucked in to pants or skirt at all times.

F. When wearing the long sleeve shirt, cuffs may be turned under once ortwice during the service only; otherwise, long sleeves stay buttoned at thewrists.

G. Sleeves of the short sleeve shirt are never to be rolled up.

H. The aviator shirt collar must be inside the blazer/Audrey jacket. Do notflare out or place the aviator shirt collar on top of the blazer or Audrey jacket lapel/collar.

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3.14 American Airlines Shirt - Females Only


3.14 AMERICAN AIRLINES SHIRT - FEMALES ONLY

A. The American Airlines shirt with emblem can only be worn when operating American Airlines flights. It can be worn with the skirt or pants.

B. The aviator shirt or Ann shirt cannot be worn by females when operating American Airlines flights.

C. No neck wear (tie-tab/scarf) is to be worn with the American Airlines shirt.

D. The American Airlines shirt must be buttoned up to the neck, including thecollar button.

E. Do not wear collar bars, brooches or pins to secure the American Airlines

shirt at the neck.

F. Shirttail must be tucked into pants or skirt at all times.

G. When wearing the long sleeve shirt, cuffs may be turned under once ortwice during the service only; otherwise, long sleeves stay buttoned at thewrists.

H. Sleeves of the short sleeve shirt are never to be rolled up.

3.15 ANN SHIRT - FEMALES ONLY A. The Ann Shirt is an optional uniform item for females only.

B. You may choose from the white long-sleeved or short-sleeved Ann shirt.

C. All buttons must be fastened on this shirt.

D. The Ann shirt has no lapels on the shoulders, so epaulettes are not wornwith this shirt.

E. The Ann shirt has a deep V on the chest with no buttons to fasten at the

neck, so the tie-tab is not worn with this shirt; a scarf must be worn.F. Shirttail must be tucked in to pants or skirt at all times.

G. When wearing the long sleeve shirt, cuffs may be turned under once ortwice during the service only; otherwise, long sleeves stay buttoned at thewrists.

H. Sleeves of the short sleeve shirt are never to be rolled up.

I. The Ann shirt collar must be outside the blazer/Audrey jacket.


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Flight Attendant Style GuideChapter 3 Uniform Items3.16 Dress (RAH)

Revision FASG

3.16 DRESS (RAH)

3.16.1 REPUBLIC A IRWAYS (RAH) DRESS

A. The RAH uniform dress is a navy-blue coat dress and comes with long andshort sleeves.

B. Do not wear the leather uniform belt (or any belt) with the dress.

C. Tie-tab must not be worn around the neck when wearing the uniformdress.

D. The blazer, Audrey jacket, sweater vest, v-neck sweater is never worn with

the uniform dress.E. The cardigan sweater can be worn with the dress.

F. Dresses must be neatly hemmed. The length should fall between themiddle of the knee and two inches below the bottom of the knee.

G. A single dark blue, gold, black or silver pen, or the RAH approved pocketpuff may be placed in the breast pocket of the uniform dress.

H. The RAH scarf or a code share partner scarf must be worn around theneck when wearing the dress. Please reference the Uniform Matrix at the

end of this chapter to locate which scarf or scarves are approved to beworn for each code share partner.

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3.16 Dress (RAH)


3.16.2 AMERICAN A IRLINES DRESS

A. The American Airlines dress can only be worn on American Airlines flights.

B. The RAH dress can also be worn when operating American Airlines flights.

C. The American Airlines dress has a fabric belt with belt loops. The fabricbelt can only be worn with the American Airlines dress. The leather uniformbelt must not be worn.

D. The blazer, Audrey jacket, and sweater vest/v-neck sweater must not beworn with the American Airlines dress.

E. Dresses must be neatly hemmed. The length should fall between themiddle of the knee and two inches below the bottom of the knee.

F. No neckwear (tie-tab/scarf) may be worn with the American Airlines dress.

G. The American Airlines cardigan sweater or RAH blue cardigan sweatermay be worn with the dress.



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Flight Attendant Style GuideChapter 3 Uniform Items3.17 Tie

Revision FASG

3.17 TIE

3.17.1 GENERAL

A. Please reference the Uniform Matrix at the end of this chapter to locatewhich tie or ties are approved to be worn for each code share partner.

B. A tie must be worn by male flight attendants only.

C. You must wear the RAH tie (navy tie) or approved code share partner tieat all times while in uniform, i.e. when on employee shuttle, in the terminal,at the boarding area, on the aircraft.

D. Make sure the tie is secured firmly against the collar.E. Do not tuck the tie into the shirt or under the waistband or belt.

F. Be sure the tie is long enough to reach the top of the belt buckle.

G. Only approved professional-style/design American patriotic ties arepermitted on all code share partners.

• American Flag

• Fireworks

• Statue of Liberty

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3.18 Tie-Tab


3.18 TIE-TAB

A. The tie-tab will no longer be available for purchase. The approvedneckwear is the RAH or code share scarf. Certain code share partners willno longer allow the tie-tab with the uniform. Please reference the UniformMatrix at the end of this chapter to locate which code share partner allowthe tie-tab.

B. The tie-tab is only worn by female flight attendants.

C. The tie-tab must be placed under the collar of the aviator shirt and securedwith the Velcro or metal fastener.

D. The tie-tab is not worn with the dress.

3.19 EPAULETTES

A. The authorized uniform epaulette sliders must be worn with the aviatorshirt all times.

B. The first set of epaulettes is furnished by the Company. You areresponsible to purchase replacements.


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Page 3-18

Flight Attendant Style GuideChapter 3 Uniform Items3.20 Scarf

Revision FASG

3.20 SCARF

A. Please reference the Uniform Matrix at the end of this chapter to locatewhich scarf or scarves are approved to be worn for each code sharepartner.

B. When wearing a shirt, females must wear either a tie-tab or approved scarf(depending on code share partner) at all times when in uniform, i.e. whenon employee shuttle, in the terminal, at the boarding area, on the aircraft.

C. When wearing the RAH dress, the RAH or approved code share scarfmust be worn at all times.

D. When the Audrey jacket is worn without the aviator shirt underneath, theRAH or code share scarf must be worn.

E. A necklace cannot be worn around the neck when wearing a scarf.

3.20.1 THE UNITED SCARF

A. When operating United Airlines flights, the United scarf must be worn onlywith the dress or shirt.

B. The United scarf must be worn under the collar of the dress or around thecollar of the shirt and knotted in-front with two points hanging down.

C. Do not tie United scarf directly around the neck.

D. When the United scarf is worn with the Audrey jacket with no shirtunderneath, the scarf must be worn under the collar of the jacket.

E. When the United scarf is worn with the Audrey jacket with a shirtunderneath, the scarf is worn around the collar of the shirt. When the Audrey jacket is buttoned, place the scarf on the outside of the jacket,around the collar. When the Audrey jacket is unbuttoned, place the scarfaround the collar of the shirt.

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3.20 Scarf


3.20.2 THE REPUBLIC A IRWAYS SCARF

A. The Republic Airways Holdings scarf is to be worn directly around the

neck, either tied in front or to the side of the neck.


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Page 3-20

Flight Attendant Style GuideChapter 3 Uniform Items3.21 Belt

Revision FASG

3.21 BELT

3.21.1 M ALES

A. The company-authorized belt must always be worn with the uniform pantsand is not permitted to be worn with any other uniform item.

B. Suspenders are not permitted.

3.21.2 FEMALES

A. The company-authorized belt must always worn with the uniform pantsand is not permitted to be worn with any other uniform item.

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3.22 All-Weather Coat


3.22 ALL-WEATHER COAT

A. Only company-issued or company-approved coats may be worn. Do notsubstitute any other type of coat.

B. If the all-weather coat has a belt you must buckle the belt or tie it neatly inthe front or back. If you prefer not to buckle or tie the belt, make sure youtuck the ends of the belt into the coat pockets.

C. The length of coat must be below the knee for men; for women, thestandard is 2 inches below the skirt or dress length but no longer than thebottom of the calf.

D. Keep you coat buttoned when wearing it.E. The navy blue wool coat previously offered by Cintas is considered

approved.


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Page 3-22

Flight Attendant Style GuideChapter 3 Uniform Items3.23 Pocket Puff - Female Only

Revision FASG

3.23 POCKET PUFF - FEMALE ONLY

A. The pocket puff is an optional uniform item for female flight attendantsonly.

B. The pocket puff may be worn in the breast pocket of the RAH dress orblazer only on codeshare partners who allow the RAH scarf to be worn.

C. The pocket puff must not be worn in the breast pocket of the uniform shirt.

3.24 MATERNITY

A. When you need maternity clothes, the company will provide a maternityuniform.

B. If you choose the jumper, you may wear the uniform blazer with it. Youmust not wear the blazer or Audrey Jacket with the pant/top set.

C. All the same skirt and pant length standards apply as with non-maternityuniforms.

D. Make sure you return maternity uniforms to your supervisor when you startyour leave of absence. The uniforms must be dry cleaned and pressed

before you return them.

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3.25 Uniform Matrix


3.25 UNIFORM MATRIX


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Flight Attendant Style GuideChapter 3 Uniform Items3.25 Uniform Matrix

Revision FASG


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Flight Attendant Style GuideChapter 4 Accessories

4.1 Serving Garment (Apron)


Chapter 4 Accessories

4.1 SERVING GARMENT (APRON)

A. The serving garment is worn during the beverage and/or meal/snackservice, but never while boarding, deplaning or during safety

demonstration.B. The serving garment is worn after initial climb is over and is to be removed

prior to descent.

C. The serving garment may be worn with the upper bib secured around theneck and waist. It may also be worn in the butcher block style with theupper bib folded in and attached around the waist only.

4.2 GLOVES

Gloves must be dark navy or black leather, simulated leather or wool.

4.3 HAT

A. Conservatively styled black or dark navy hat or earmuffs may be wornduring inclement weather only.

B. Hat or earmuffs must be removed once in the terminal.

4.4 WINTER SCARF A solid dark navy or solid black winter scarf may be worn only withapproved all-weather coats.

4.5 UMBRELLA A solid black or dark navy umbrella with no patterns or designs, may beused while in uniform.

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Page 4-2

Flight Attendant Style GuideChapter 4 Accessories4.6 Handbag Or Purse - Females Only

Revision FASG

4.6 HANDBAG OR PURSE - FEMALES ONLY

A. A purse must be solid black and made of smooth leather or simulatedleather.

B. The strap of the purse must be leather or simulated leather.

C. A purse must be plain with no designs, tassels, buckles or paraphernalia.

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4.6 Handbag Or Purse - Females Only


D. Purses with large metal rings that hold the strap to the purse or purses withlarge metal buckles or clasps that fasten the purse closed are not

approved.E. Keep the purse fastened or zipped at all times.

F. Backpacks or backpack type purses are not allowed.

G. Size of purse and number of pieces of luggage must meet code sharepartner carry-on requirements for flight crew.

H. Purses that meet these requirements may be worn with the uniform. Allother purses/handbags/bags must be placed inside the RON bag or rollerboard out of sight.

NOTE: An example of the type of purse Republic Airways Holdings considersapproved is the Coach Stewardess Bag or Coach Station Bag (see below.)


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Flight Attendant Style GuideChapter 4 Accessories4.7 Luggage

Revision FASG

4.7 LUGGAGE

A. Only regulation company-approved roller boards, RON bags, totes,purses, coolers and garment bags, or paraphernalia are to be carried.Luggage sold by M & H Uniforms is considered approved.

B. All luggage must be solid black in color.

C. Roller boards with wheels that light up/flash are not permitted.

D. Backpacks used as luggage are not permitted.

E. Only company-approved bag tags (crew tags) may be placed on luggage.

F. The Republic Airways Holdings laminated crew tag is approved. The nyloncrew strap (see example) is approved in black nylon only.

G. Do not deface luggage with stickers, decals, pins, clips, tags, or any typeof hanging ornament.

H. Uniform items (onboard shoes and serving garments) and personalarticles (food and water bottles) must be concealed inside luggage at alltimes.

I. Keep luggage in full view at all times if it is not in a secured area.

J. Never leave luggage unattended.K. The TravelPro lunch box can be carried outside the roller board.

NOTE: Any items purchased during a trip must be placed inside luggage. Store bags or shopping bags must not be carried outside luggage.


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4.7 Luggage



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Page 4-6

Flight Attendant Style GuideChapter 4 Accessories4.8 Shoes or Boots - Males

Revision FASG

4.8 SHOES OR BOOTS - MALES

A. Shoes must be black leather or simulated leather. The style must be plain,classic lace-up or slip-on with a leather tassel or metal buckle. Pennyloafers are permitted. However, do not put coins in the loafers.

B. Shoes need to have a closed heel, side and toe.

C. Shoes must have a full back (heel). Certain shoes having less than a fullback (heel) are not permitted.

D. Shoes need a standard or raised sole, not more than 2/3” of an inch.

E. Plain black dress boots (half boots) with a maximum heel height of 1 inch

are permitted.

F. Some examples of shoes that are not permitted are:

• Athletic, suede, patent leather, material, micro-fibre, reptileskin, embossed design or saddle shoes.

• Shoes with metal or contrasting trim, colored stitching orpatterned designs.

• Pointed-toe and/or cowboy boots of any type.

• Shoes with cork soles, rope or canvas trim.

• Sandals, clogs, earth shoes, Crocs or thongs.• Shoes with a combination of materials are not approved.

Examples of approved styles:

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4.9 Shoes or Boots - Females


4.9 SHOES OR BOOTS - FEMALES

A. Shoes must be either dark navy or black leather or simulated leather dressshoes (pumps) which match the navy uniform.

B. When wearing a skirt or dress shoes must have a heel height at least 1inch and a maximum of 3 inches (measured from the back of the heel).

C. When off the aircraft, heel height cannot be below 1 inch when wearing theskirt or dress.

D. When wearing the pants the heel height may be 1 inch or less.

E. All shoes need to have a closed heel, side and toe.

F. Shoes must have a full back (heel). Certain shoes that have less than a fullback (heel) are not permitted.

G. Only approved shoes may be worn with the skirt or dress at all times whilein the terminal and away from the aircraft (i.e. boots or boot style shoes arenot permitted to be worn with skirt or dress).

H. While on the aircraft flat, dark navy or black dress shoes may be worn withthe dress or skirt. You may wear the flat shoes at all times with the pants.

I. Shoes and boots must be plain in design. No contrasting stitching, bows,tassels, embossed designs or buckles.

J. Clips of any kind are not authorized.

K. Shoes need to have a matching heel color.

L. Never change out of shoes in front of customers.

M. Some examples of shoes that are not permitted are:

• Buckled shoes, spectators, suede, reptile skin, patentleather, material, micro-fibre, T-strap, ankle strap, saddle,

platform, sling-back, open-toe shoes, wedge or any cut-outareas on shoes, including straps.

• Ornaments on shoes.

• Clogs (unless they are the orthopedic full shoe type),sandals, cowboy boots, thongs, espadrilles, earth shoes, orathletic shoes.

• Shoes with bulky cording, rippled soles, cork soles, rope orcanvas trim, or shoes with heavy gathering around toes.

• Tennis style shoes (canvas or leather), slipper-type (e.g.

Isotoner), or Top-siders.• Deck shoes, ballerina slippers, or moccasins.

• Shoes with patterns or designs (e.g., woven leather).

• Shoes with a combination of materials are not approved.

• Sandals, clogs, earth shoes, Crocs or thongs.

N. Dark navy or black dress boots may be worn with the pants only. The heelheight for boots can be flat to 3 inches.


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Flight Attendant Style GuideChapter 4 Accessories4.9 Shoes or Boots - Females

Revision FASG

O. You will need a Doctor's authorization if you need to wear flat shoes withdress or skirt when off the aircraft. The authorization must be in writing and

given to your In-Flight Supervisor. It must be updated every six months.The document needs to include the amount of time allowed for theexception as well as the type of shoe authorized. Please ensure that youcarry a copy of your doctor's note at all times.

P. Dansko brand shoes are popular with flight attendants. Below areexamples of styles that are approved. This is not an all inclusive list, sowhen in doubt, please check with your In-Flight Supervisor. Examples ofapproved styles:

• Raphael

• Remy• Aubrey

Q. f you have any questions about what shoes or boots are appropriate,please see your In-Flight Supervisor.

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4.9 Shoes or Boots - Females


Examples of approved styles:


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Page 4-10

Flight Attendant Style GuideChapter 4 Accessories4.10 Winter Boots

Revision FASG

4.10 WINTER BOOTS

A. You may wear plain black or dark navy winter boots to and from theterminal or aircraft during inclement weather only. You must change out ofthe these boots once on the aircraft or inside the terminal

B. Boots that are not authorized include work boots (or boots that look likework boots), lace-up boots or knee-high boots.

C. If you have questions about what shoes or boots are appropriate, pleasesee your In-Flight Supervisor.

4.11 HOSIERY / SOCKS

4.11.1 M ALES

A. While in uniform you must wear socks at all times.

B. Socks must be solid black or dark navy in color, with no pattern or design.

C. Socks must be high enough so the top of the socks does not show at anytime.

4.11.2 FEMALES A. While in uniform, you must wear hosiery at all times.

B. Hosiery must be taupe, nude, black, or dark navy with the dress, skirt, orpants.

C. While wearing pants, you may wear lightweight, dark navy or black sheertrouser socks with no design, pattern or texture is permitted. Athletic socksare not permitted.

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4.12 Jewelry - Males


D. Carry an extra set of hosiery to replace a pair that may run.

E. White or cream hose, tights, textured, patterned, or opaque hose, and

hose with seams are prohibited.

F. If thigh high stockings are worn, then the tops of stockings should not bevisible when standing or seated.

October 1st - April 30th

• Dark navy tights or opaque hose are permitted to be wornbetween October 1st and April 30th.

4.12 JEWELRY - MALES

4.12.1 COLLAR B AR

You may wear a plain, gold or silver collar bar on the top of the tie tohold the collar in place or in the middle of the tie to hold the tie againstthe shirt. The finish of the collar bar must be polished or brushed withno pattern or trim.

4.12.2 E ARRINGSWearing earrings of any type is not authorized.

4.12.3 BRACELET

A. A single gold, silver, white pearl, diamond (diamond look) bracelet ornarrow band with a polished or brushed finish is acceptable, as long as itis not more than ½ inch wide.

B. Bracelet must be worn around the wrist only and may not be worn on theupper arm, for example.

C. Combination bracelets (for example, silver with gold) are not authorized.

D. Bracelets made of rope, cloth or rubber or charm bracelets are notpermitted.

E. Dangling objects or charms on the bracelet are not permitted.

F. A medic alert bracelet is the exception to this part of the policy.

4.12.4 NECKLACE AND PENDANTSIf you wear a necklace and/or pendant of any type, it must not visiblewhile you are in uniform.


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Flight Attendant Style GuideChapter 4 Accessories4.13 Jewelry - Females

Revision FASG

4.12.5 RINGS

A. You may wear one gold or one silver ring on each hand at the base of the

finger. This includes wedding bands.

B. A maximum width for a ring in ½ inch.

C. Nose, tongue, lip, eyebrow and thumb rings are not permitted.

4.13 JEWELRY - FEMALES

4.13.1 E ARRINGS

A. You may wear one set of matching earrings (one in each earlobe).B. Only one set of stud earrings may be worn and they can be no larger than

3/8 inch (1 centimeter) in diameter.

C. Earrings must be solid gold, silver, white pearl or diamond (diamond look),with gold or silver prongs to secure the stone.

D. The shape may be oval, triangular, square, or round.

E. Styles and shapes that are not authorized include dangling drop earrings,hoop earrings, ear cuffs, nose rings, novelty shapes (like animals or

airplanes) or earrings with moving parts.

4.13.2 BRACELET

A. A single gold, silver, white pearl, diamond (diamond look) bracelet ornarrow band with a polished or brushed finish is acceptable, as long as itis not more than ½ inch wide.

B. Bracelet must be worn around the wrist only and may not be worn on theupper arm, for example.

C. Combination bracelets (for example, silver with gold) are not authorized.D. Ankle bracelets must never be worn.

E. Bracelets made of rope, cloth or rubber or charm bracelets are notpermitted.

F. Dangling objects or charms on the bracelet are not permitted.

G. A medic alert bracelet is the exception to this part of the policy.

4.13.3 NECKLACES

A. You may wear a single necklace only.

B. The necklace style may be solid gold or silver chain, or a single strand ofwhite pearls, no larger than ½ inch (8mm) in diameter and no longer than18 inches.

C. Pendants on necklaces are not permitted to be visible.

D. When the uniform scarf is worn a necklace is not permitted.

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4.14 Wristwatch


4.13.4 RINGS

A. You may wear one ring per hand, at the base of the finger.

B. Wedding bands and engagement rings count as one, as long as you wearthem on the same finger.

C. Rings must be gold or silver and a moderate size of no more than ½ inchin width.

D. Nose, tongue, lip, eyebrow and thumb rings are not permitted.

4.14 WRISTWATCH

A. A working wristwatch must be worn on duty and must be of a conservativesize, style and color.

B. The color of the band must be dark brown, black, dark navy leather orsimulated leather, or silver or gold tone.

C. It must not have a novelty face.


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Flight Attendant Style GuideChapter 4 Accessories4.15 Eye Glasses / Contact Lenses / Sunglasses

Revision FASG

4.15 EYE GLASSES / CONTACT LENSES / SUNGLASSES

A. Eye glasses should be plain, contemporary or business like.

B. Eye glass lens may be slightly tinted. Transition lenses are approved foreye glasses as long as the eye glass frame meet the guidelines.

C. Sunglasses or dark tinted glasses are only permitted to be worn outdoors.

D. Do not wear eye glasses or sunglasses on the top of the head.

E. If you use an eye glass cord, it must be gold, silver, dark navy or black.Brightly colored cords are not authorized.

F. When you are in uniform you may wear sunglasses outside the terminalonly. They must also be a tasteful, businesslike style, and of moderatecolor.

G. Contact lenses must be a natural color.

4.16 PINS

A. Only two pins can be worn at one time. If two pins are worn, the pinscannot be placed together on the same side of the uniform. One pin can

be placed on the right lapel of the blazer, Aidan jacket or dress. The otherpin must be placed above or below the wings.

B. You may wear a company-authorized pin such as a service, recognition/award, code share promotional pins or a union pin.

C. Pins are not to be worn on the tie tab, lanyard or ties worn by males.

D. An American flag pin can be worn on the uniform. The pin is not to exceed1 1/4 inch wide by 3/4 inch high. The American flag pin can be solid silveror solid gold in color, or red, white and blue. The American flag pin may be

placed on the uniform as follows:• Blazer - placed on right lapel

• Dress - placed on right lapel

• Audrey Jacket - placed on right collar

• Sweater vest, v-neck sweater, cardigan tailored vest, aviatorshirt - placed on right-hand side, 3”-4” below the collar bone

E. Any other country or language pins (such as ‘joint’ country flag) are notauthorized.

F. The union pin, if chosen to be worn, is worn on the right lapel of the blazer, Aidan jacket or dress, or centered ½ inch below the wings on cardigan/sweater/vest/shirt.

G. A service award or recognition/award pin, code share promotional pin isworn on the right lapel of the blazer, Aidan jacket or dress or centered ½inch above the wings on cardigan/sweater/vest/shirt.

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4.17 The Flight Attendant Style Guide Models


4.17 THE FLIGHT ATTENDANT STYLE GUIDE MODELS



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Flight Attendant Style GuideChapter 4 Accessories4.17 The Flight Attendant Style Guide Models


flight attendant style guide

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