2

Economy Has Created Conflicting Demands

Are You Dealing With These Conflicting Priorities?

McKinsey IT strategy survey of 550 global execs (Dec 2008)

OperationsCost

Innovation Budget

80 %

CurrentIT Spend

20 %

DesiredIT Spend

60 %

40 %

LowerOperations

Cost

HigherServiceLevel

HigherFlexibility

Business Changes

New Product ReleaseAcquisition & Merger

CompetitionFinancial Results

Diverse Technologies

Measurable Results

24x7 Support

Faster Resolution

Application Management

3

We Help You Manage Conflicting Priorities

Lower TCO

Ultimate Resource Flexibility

Guaranteed Service Levels

Value-addedServices

Administration

Maintenance

Support

Monitoring

Assessment

AM Services

4

Application Management Service Portfolio

5

Support For Diverse Technologies

Database

CRM

Marketing

360 Cust View

Service

Sales

Finance

General Ledger

Accounts Payable

Accounts Receivables

Internal Control

Mfg. & Dist.

Order Management

WIP & BOM

Purchasing

Inventory

HR

Payroll

Compensation & benefits

iRecruitment

People Mgmt

Retail

Products

StoreSystems

POS

Back Office

Integration BI Portal App Server Web Server

Custom (Perl, PL/SQL, Unix scripts, XML, BPEL, Java,, Messaging)

Others (Tibco, WebMethods )

Custom Apps

6

Efficient Service Model

•ITSM based service model •Pro-active monitoring•Emphasis on self-service•YoY Productivity Improvement

•Well-defined SLAs•Dashboard for Metrics

•Phased transition

7

Flexible Resource Model

6.0

3.0

1.0

2.0

8.0

Typical Team size 20.0

4.6

2.8

0.8

1.7

6.7

2nd level support

Administration

FTE Required 16.6

Support Management

3rd level support, Maintenance

Monitoring

You rarely get perfect resources ‘Just in Time’. Total number of resources used are more than the FTE hours required & results in cost increase.

Shared Offshore Resource Pool

Dual-shoreCore

Team14.0

Shared Resources assigned as per needs (Pay-As-You-Go)

2.6

Change resource mix as needed

8

1. Use shared resources based on the need and not carry extra cost

2. Core team remains unchanged; Preserves the application specific knowledge and experience

3. Joint planning of upcoming support load (every quarter) and determination of core team size- Change core team size- Change skills mix of the resources

4. Efficiently add resources and scale up to support a new application release

5. Tap into large number of resources without paying for a cost of dedicated resource

6. Free-up your key resources to work on strategic initiatives

7. Use of more offshore resources provide cost savings

8. Above flexibility increases the savings further

Ultimate Resource Flexibility

9

Lower TCOS

erv

ice S

pen

d

Year 1 Year 2

Client’s Onsite Resource Cost

2 4 6 8

Months

10 12 14 16 18 20 22 24 26

Transition

Client starts paying when transition is

complete

Efficiency Gain

Savings due to Flexible resource model

Infogain’s Service

Fees

Actual Cost of Outsourcing