five tips for higher sales and conversions on mobile by paras chopra
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From the SMX East 2014 Conference in New York City, NY. SESSION: Trends & Tactics In Mobile E-Commerce . PRESENTATION: Five Tips For Higher Sales and Conversion On Mobile - Given by Paras Chopra, @ParasChopra, Founder & CEO - Wingify. #SMX #33DTRANSCRIPT
Visual Website Optimizer
Paras ChopraCEO & Founder
Five tips for higher sales and conversions on mobile
Where visitors look
80%of their time
20%of their time
Above the fold
Below the fold
*Jakob Nielsen 2011 eyetracking research
On the mobile, the effective area above the fold is much smaller as
compared to desktopLess height, less width and smaller text sizes
for HD screens!
Tip #1
Don’t try too hard on mobile, only show relevant content upfront
Adopt minimalism, reveal content like an onion-peel, one message at a time
Who does it well? Who doesn't do it well?
Mobile users are on the go
Intentions of mobile users are different from desktop users
There’s a reason why they’re accessing your website/app on the go
Tip #2
Use the fact that they’re probably on the go
Give them contextual and relevant information they’re looking for
Who does it well? Who doesn't do it well?
How to be more contextual on mobile?
Segment and analyze mobile behavior very closely
Survey your mobile users and do user research
Typically mobile users:
Like to quickly do price research
Know what they’re looking for, so they prefer quick search
Are in a hurry, want to make time bound purchase
Typing on mobile is not comfortable at all
Tip #3
Minimize the need to typeWhich means your checkout and internal
search process has to be innovative
How to minimize typing?
Don’t force users to create an account
Use innovative payment solutions
Auto detect address
Smart auto suggestions during search
No tabs on mobile, No escape
Tip #4
Site speed on mobilematters even more
There’s just one tiny screen on mobile, and it shouldn’t be blank
Why site speed matters on mobile?
Mobile diminishes multi-tasking
Mobile users are typically in a hurry and on the go
Native mobile apps set their benchmarks
Tip #5
A/B Test Tips
Why A/B Test
Businesses are different, with special strengths and positioning
Consumers are different
You might be fooling yourself
The UX optimization process for mobile
Research Users
Form hypothesis and get ideas
Conduct experiments
Deliver personalized experiences
Measure and benchmark metrics
Qualitative and quantitative analysis
A/B or multivariate testing
Segmentation andGeo-behavioral targeting
Desktop v/s mobile conversions
Colleagues;Blogs; Consultants
Visual Website Optimizer
Paras ChopraCEO & Founder@paraschopra
vwo.com world’s easiest A/B testing tool