five tips for higher sales and conversions on mobile by paras chopra

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Visual Website Optimizer Paras Chopra CEO & Founder Five tips for higher sales and conversions on mobile

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From the SMX East 2014 Conference in New York City, NY. SESSION: Trends & Tactics In Mobile E-Commerce . PRESENTATION: Five Tips For Higher Sales and Conversion On Mobile - Given by Paras Chopra, @ParasChopra, Founder & CEO - Wingify. #SMX #33D

TRANSCRIPT

Page 1: Five Tips For Higher Sales And Conversions On Mobile By Paras Chopra

Visual Website Optimizer

Paras ChopraCEO & Founder

Five tips for higher sales and conversions on mobile

Page 2: Five Tips For Higher Sales And Conversions On Mobile By Paras Chopra

Where visitors look

80%of their time

20%of their time

Above the fold

Below the fold

*Jakob Nielsen 2011 eyetracking research

Page 3: Five Tips For Higher Sales And Conversions On Mobile By Paras Chopra

On the mobile, the effective area above the fold is much smaller as

compared to desktopLess height, less width and smaller text sizes

for HD screens!

Page 4: Five Tips For Higher Sales And Conversions On Mobile By Paras Chopra

Tip #1

Don’t try too hard on mobile, only show relevant content upfront

Adopt minimalism, reveal content like an onion-peel, one message at a time

Page 5: Five Tips For Higher Sales And Conversions On Mobile By Paras Chopra

Who does it well? Who doesn't do it well?

Page 6: Five Tips For Higher Sales And Conversions On Mobile By Paras Chopra

Mobile users are on the go

Page 7: Five Tips For Higher Sales And Conversions On Mobile By Paras Chopra

Intentions of mobile users are different from desktop users

There’s a reason why they’re accessing your website/app on the go

Page 8: Five Tips For Higher Sales And Conversions On Mobile By Paras Chopra

Tip #2

Use the fact that they’re probably on the go

Give them contextual and relevant information they’re looking for

Page 9: Five Tips For Higher Sales And Conversions On Mobile By Paras Chopra

Who does it well? Who doesn't do it well?

Page 10: Five Tips For Higher Sales And Conversions On Mobile By Paras Chopra

How to be more contextual on mobile?

Segment and analyze mobile behavior very closely

Survey your mobile users and do user research

Typically mobile users:

Like to quickly do price research

Know what they’re looking for, so they prefer quick search

Are in a hurry, want to make time bound purchase

Page 11: Five Tips For Higher Sales And Conversions On Mobile By Paras Chopra

Typing on mobile is not comfortable at all

Page 12: Five Tips For Higher Sales And Conversions On Mobile By Paras Chopra

Tip #3

Minimize the need to typeWhich means your checkout and internal

search process has to be innovative

Page 13: Five Tips For Higher Sales And Conversions On Mobile By Paras Chopra

How to minimize typing?

Don’t force users to create an account

Use innovative payment solutions

Auto detect address

Smart auto suggestions during search

Page 14: Five Tips For Higher Sales And Conversions On Mobile By Paras Chopra

No tabs on mobile, No escape

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Tip #4

Site speed on mobilematters even more

There’s just one tiny screen on mobile, and it shouldn’t be blank

Page 16: Five Tips For Higher Sales And Conversions On Mobile By Paras Chopra

Why site speed matters on mobile?

Mobile diminishes multi-tasking

Mobile users are typically in a hurry and on the go

Native mobile apps set their benchmarks

Page 17: Five Tips For Higher Sales And Conversions On Mobile By Paras Chopra

Tip #5

A/B Test Tips

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Why A/B Test

Businesses are different, with special strengths and positioning

Consumers are different

You might be fooling yourself

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The UX optimization process for mobile

Research Users

Form hypothesis and get ideas

Conduct experiments

Deliver personalized experiences

Measure and benchmark metrics

Qualitative and quantitative analysis

A/B or multivariate testing

Segmentation andGeo-behavioral targeting

Desktop v/s mobile conversions

Colleagues;Blogs; Consultants

Page 20: Five Tips For Higher Sales And Conversions On Mobile By Paras Chopra

Visual Website Optimizer

Paras ChopraCEO & Founder@paraschopra

vwo.com world’s easiest A/B testing tool