first training resource – volunteers lead team queuing regional or championship
Post on 22-Dec-2015
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FIRST Training Resource – Volunteers
Summary
Expectations & Responsibilities Event Training At the Event Gracious Professionalism Review Conclusion What’s Next?
FIRST Training Resource – Volunteers
Expectations
What is required of you?Commitment of time!
Volunteer briefingAll 3 days of the competition + volunteer briefing
Ability to work as a member of the teamAbility to clearly communicate with:
Event ManagerField SupervisorPit AnnouncerTeams
FIRST Training Resource – Volunteers
Expectations
Be prepared to serve for the duration of the event Consistency in policy application is critical You are instrumental in the overall success of the
event You are really the “gate keeper” of the field
There should be no robot entry without processing through your position
You will be required to operate a two-way radio and will work very closely with all of the above personnel
FIRST Training Resource – Volunteers
Responsibilities
Work with the event manager and field supervisor to create unrestricted paths to/from the pit area to the playing field
Manage the flow of teams to/from the playing field Create and manage the safe, orderly flow of robots
to and from the playing field Properly stage alliances in holding areas Ensure that the appropriate number of teams are in
queue Verify that drivers have connected their controllers
correctly within the assigned drivers station
FIRST Training Resource – Volunteers
Responsibilities
Working as a member of the team The Lead Queuer is an integral part of the
overall event management teamEvent ManagerField SupervisorPit AnnouncerQueuing personnel
You will be required to operate a two-way radio and will work very closely with all of the above personnel
FIRST Training Resource – Volunteers
Event Training
Wednesday nightCommunicate expectations to queuing team
Arrival time Keeping a positive attitude (service with a smile)
Assign positions Inspect robot traffic path Set up queuing areas around field
FIRST Training Resource – Volunteers
During the Event
Thursday (Training Day) During practice rounds, set up a routine with the teams
Teams check in with main queurer to be sent to the red or blue side
Red and blue queuers put teams in 1,2 or 3 position Red and blue queuers make sure each team is in the correct
position on the field Teams enter one side and exit the opposite side of the field Give teams queuing feedback (positive is preferred)
Monitor match times and keep to match schedule Meet with queuing team at the end of the day Make adjustments as needed to traffic pattern and
routine
FIRST Training Resource – Volunteers
During the Event
Friday Inspect robot traffic path for safety Stage robots for first matches before opening
ceremonies Continue to use routine from Thursday Monitor match times and keep to match schedule
Communicate with pit queuing and Field Manager about schedule
Pit queuing should announce when matches are not on schedule
Give teams queuing feedback (positive is preferred)
Meet with queuing team at end of day
FIRST Training Resource – Volunteers
During the Event
Saturday Inspect robot traffic path for safety Stage robots for first matches before opening
ceremonies Continue to use routine from Thursday and Friday Monitor match times and keep to match schedule
Communicate with pit queuing and Field Manager about schedule
Pit queuing should announce when matches are not on schedule
Give teams queuing feedback (positive is preferred)
FIRST Training Resource – Volunteers
Elimination Rounds and Finals
Prepare for alliance pairings Organize robots in field area
Communicate with alliance captain Blue alliance positions robots first and is not allowed make
changes Red alliance positions and adjusts robots last
Eliminated alliances must leave the field area Robots must remain in the field area during the final
rounds until eliminated Team members with proper badges will be allowed into
field area during elimination and final rounds
FIRST Training Resource – Volunteers
Recommended Team Queuing Process
Prepare teams for future events... (other regional or championship event)
Teams will be expected to monitor the provided match lists Teams should assign a member of the team to monitor match
times
Pit announcements should be limited to overall progress only At pre-determined intervals
In conjunction with the Event Manager and Field Supervisor
Overall timeliness announcements So that teams can adjust
(example: 5 minutes ahead or behind schedule)
FIRST Training Resource – Volunteers
Gracious Professionalism is Key
• Golden Rule– Treat others like you would like to be treated– Act as though you grandmother is watching
• Teams– Communicate concerns in a positive way– Clearly communicate your expectations
• Other volunteers– You are all working for a successful event– Communicate any concerns to Volunteer
Coordinator
FIRST Training Resource – Volunteers
Gracious Professionalism is Key
• At FIRST, Gracious Professionalism has become an expectation.
• We expect it from our students, from the Mentors and Coaches, from all FIRST Volunteers and from FIRST Staff.
• It is part of the ethos of FIRST.
“In the long run, gracious professionalism is part of pursuing a meaningful life. If one becomes a professional, and uses knowledge in a gracious manner, everyone wins. One can add to society and enjoy the satisfaction of knowing that you have acted with integrity and sensitivity. That’s good stuff!”
– Dr.Woodie Flowers, FIRST National Advisor
FIRST Training Resource – Volunteers
Gracious Professionalism is Key
Encouraging high-quality work +
Emphasizing the value of others +
Respecting individuals and the community
EVERYONE WINS!
FIRST Training Resource – Volunteers
Lead Volunteer Communication
With your team of volunteers:– As a Lead Volunteer you are a LEADER.– Lead Volunteers must communicate with the Volunteer
Coordinator(s) to get names and begin communicating with their team as soon as possible via e mail etc.
– As a team leader, you must communicate with your volunteers to create a sense of a team and teamwork.
– By doing so, questions can be answered in advance, comfort levels increased, and miscellaneous information gotten out of the way.
– There should be no surprises when you get together with your volunteer team at the event.
FIRST Training Resource – Volunteers
Lead Volunteer Communication
With the other lead volunteers at your event:– Take the opportunity to meet with other lead
volunteers and discuss your expectations.– Discuss overlapping areas of responsibility and
decide on how issues in these areas should be handled.
– Clarify each others roles BEFORE a problem arises.
– Make sure everyone understands the non-medical incident report (new in 2008).
FIRST Training Resource – Volunteers
Critical Review
Communicate with: Event Manager Field Supervisor Pit Announcer Teams Queuing Personnel
Prepare and check robot traffic path Set a queuing routine Monitor match schedule Be consistent
FIRST Training Resource – Volunteers
Conclusion
You are an ambassador for FIRST Model gracious professionalism Keep things positive Enjoy what you are doing
Preparation is the key to success Set your robot path Open communication to other volunteers and teams
“A handful of patience is worth more than a bushel of brains.”
-Dutch proverb
FIRST Training Resource – Volunteers
What’s Next?
• Now that you have reviewed the key materials to succeed in your position be sure to:– Test your knowledge with our online quiz.– Review any other materials provided.– Understand the post-event survey.– Plan to participate in your pre- and post-event
training calls. These calls help volunteers at all regional events be successful!