finla report on welfare at rns (2)

RNS Motors

Executive summary

A STUDY REPORT ON WELFARE MEASURES AND ITS IMPACT ON EMPLOYEE SATISFACTION.

Project consists of welfare facilities and employee satisfaction survey:-

It provides a channel for employees to communicate their views on wide

range of issues in total confidence.

Employee satisfaction survey is conducted to find out the satisfaction level of

the employees towards welfare facilities at RNS MOTOS.

The other objective is to find out the areas of low satisfaction level where corrective

actions can be taken to improve welfare facilities.

For this purpose a sample of 50 employees was selected & survey was done with

the help of questionnaire and the results are analyzed for all the employees using

percentage method.

Based on this analysis, observations, given HR will be taking corrective

actions to improve satisfaction level of the employees.

Belgaum Institute of Management Studies (BIMS), Belgaum. 1

RNS Motors

LITERATURE REVIEWINTRODUCTION OF EMPLOYEE SATISIFACTION

The key measures of an organization are:

Employee retention

Productivity

Customer satisfaction

Profitability

All the above results are obtained only if the employees i.e. the heart of the organization are satisfied. This is because satisfied employees tend to be more productive, creative & committed to their employers.

Employee satisfaction has two components:

1. Hygiene issues

2. Motivation issues


RNS Motors

The motivational issues are:

1. Work: The work should make employees believe that the work they are doing is important.

2. Achievement: All employees want to do a good job and make use of their talent.

3. Recognition: Employees should be rewarded for high performance by bonus or at least praising their efforts.

4. Responsibility: Employees should be given enough freedom or power to carry out their task. They should have ownership of work & be given challenging work.

5. Advancement: Loyalty & performance should be rewarded by providing opportunities for career development. The absence of hygiene issues is a source of dissatisfaction.


RNS Motors

EMPLOYEE WELFARE

Introduction:-

Employee comprises all human efforts of body and mind, which is exchanged for a consideration in terms if cash or kind or both. Welfare is a broad concept, referring to a condition of living of an individual or group, in a desirable and happy state if relationship with the whole environment-ecological, economical and social.

Ecological welfare means: Environmental friendly existence, ecological balance, pollution free existence, and proper sanitation. Social welfare is the prevention of discrimination based on cast, creed, sex, establishment of equity and fairness, ensuring safety heath and social security. The object of economic welfare means increasing individual earning and at the same time promotes economic development of society by increasing production, productivity, and quality of product and services.

THE CONCEPT:-

There are three dimensions of concept of welfare- total, social, and relative. The “total concept” of welfare is the achievement of desirable state of existence involving physical, mental, moral, and emotional well being. The “social concept” of welfare involves the well being of an individual and the harmonious relationship he establishes with his primary group-his family, his working group- his colleagues, superiors and subordinates, and with his social place and person. This is called the “relative concept” of welfare. Employee welfare is dynamic and flexible. It varies with time. It also varies from place to place, industry to industry, country to country. It also varies between individuals and groups with in the establishments, industry or country. The perception of people on welfare measures also vary depending on value system, level of education, social customs and expectations. Employee welfare has both positive and negative aspects. On the positive side we have statutory measures which lay down minimum standards of facilities like health, food, clothing, housing, wages and job security. On the negative side it might lead to complacency and indiscipline of workers due to high job security as in the public sectors.


RNS Motors

Classification of welfare measures;-

According to ILO system of classification,

1) Extra-Mural Activities :- are commonly known as Benefits. It consists of the following. Social security, medical cover, insurance, pension, provident fund, leave travel facilities, maternity facilities, compensation against injury,

fair price shops and cooperatives.

2) Intra-Mural Activities :-These are commonly known as services. Some of these are given below. Safety clothes, canteen, rest room, change room, crèches, toilette blocks, wash rooms, bath rooms, schools, recreational facilities and auditoriums.

3) Statutory measures :- are those laid down by government through enactment of legislative laws. These measures are same as Extra- Mural Activities.

4) Voluntary schemes .:- These are like holidays, rest period, coffee break etc. which is declared by employees.

5) Mutual Welfare facilities:- These are those facilities agreed to by mutual consultation between employers and employees. Examples are paid vacations,

Advantages of employee welfare:-

1. Industrial harmony ; Welfare measures create a good impression of workers on employers and state. This will enhance their sense of belongingness and motivation. Ultimately it improves union- management relations and secures industrial peace.

2. Real income reduces Inflation: Welfare measures are indirectly increases the real income of workers. Examples are subsided in the canteens, free medical and educational facilities etc being paid in kind reduces inflation.

3. Stability of employment: welfare measures reduces the labor turn over, absenteeism and some times even the strikes which deprive them these facilities


RNS Motors

4. Improve Mental Health: Welfare measures improve mental health by providing scope for promoting hidden talents like music, arts, and other extra-curricular activities.

5 .Physical Health: Welfare measures like sports improve physical health.

6 . Quality of work life (QWL): I ncreases Medical facilities, education opportunities and social security go a long way in increasing quality of work life (QWL).

7. Increases productivity: Points mentioned at points (2), (4), (5) and (6) above will increases the living standard, efficiency and productivity of workers.

8 . Empowerment: Empowerment involve interest, commitment and competence and intrinsic motivation.

Benefits :

Present day employees expect something more than mere pay and allowances. They need paid vacations, sick leave, insurance coverage and pension. These are called benefits. In addition they need opportunities of cultural activities, housing canteen facilities schooling of their children, hospital, banking, shopping centers, etc. These are called services. Do the benefits and services improve their performance? Probably not. Do they motive the employee? Here also the answer may be negative. Benefits and services are membership based rewards giving to all employees, irrespective of employee performance. Millions of rupees are spent on all over the country by most of the organization on benefits and services. Why do we spend so much if these are not motivators. The answer is that these are dissatisfies, the absence of which demotivate the employees, even though their presence fail to motivate. In other words benefits and services fit very well with hygiene factors of Herzber’s theory of motivation. Nearly 50 per cent of wages and salaries are spent on benefits. Benefits not only attract the employees to the organization, but play a significant role in retaining them in the organization. Since 1920s management are steadily increasing benefits with an idea of weaning their workers.


RNS Motors

Statement of the study

Management problem:Management is providing welfare measures to its employees, and hence

management is interested to know, whether the welfare measures provided by the company are satisfactory or no .

Research problem: Based on the above management problem research problem is “A study report on Welfare measures and its impact on employee satisfaction at RNS Motos, Hubli”

Objectives of the study:

To study welfare measures at RNS Motors.

To study welfare measures and its impact on employee satisfaction.

To identify need for improvement in welfare measures.

To suggest suitable measures for improvement in welfare measures.

Scope of the study

The study will reveal the satisfaction level of the employees towards different welfare measures.

The study will help to know the impact of welfare measures on employee satisfaction level. The study will help to know the improvements to be made in the welfare measures to satisfy

the employees.

Purpose of the Study To study the welfare measures at RNS Motors

To study the satisfaction level of the employees towards to welfare facilities.


RNS Motors

COMPANY PROFILE:

RNS MOTORS

RNS Motors is a unit of RNS infrastructure Limited. They took Maruti Suzuki Dealership in the year 1995 and started their operations at Hubli. Maruti Udyog Limited was impressed by their infrastructure and the facilities provided to the customer at Hubli and requested them to open an outlet in Bangalore.

They provide all the facilities under one roof like Scale, Service, Spares, Finance, Insurance, Accessories and Stock Yard. to help our customers in marketing the right choice. They have parked colour- wise, model-wise Maruti cars so that the customer can decide the model \ color at once.

The territory covered are the district of Belagum, Bidar, Bellary, Bijapur, Chitradurga, Hubli, Dharwad, Gulburga, Raichur, Shivmoga and B’lore in Karanataka state, the RNS motors Five branches 2 in B’lore and 1 in Hubli Bijapur Murdeshwar each.

The basic facility include 13,437 sqft covered area and 66,418 sqft. Of open area with spectacular show room and hug parking area. The work shop is equipped to cater more than 100 vehicles daily with latest computerized diagnostic equipment for accurate diagnosis rectification and seedy repair

The accident repair section has modem repair facilities has the state of the art equipment for engine analysis, wheel alignment AC gas charger car lifts dust free paint and a well trained and skilled technicians. Customer’s car facilities include free check up camp, emission tests and post services follow up analysis.

RNS is the creation of Ram Nagappa Shetty. He was born on August 15 th

1928 at Murudeshwar Uttara Kannada Dist. In Agriculture family. His father was the Administrator of Murudeshwara temple. After completing his high school education Mr. Shetty started his career as civil contractor in Sirasi in 1961 they formed a partnership firm, it marked the beginning of R N Shetty Group. The firm was converted into private ltd co. in the year 2003. to the civil project executed by the company represents some of the finest work in the Tunnels, Irrigation projects, Bridges, power projectas, Buildings, Dams, Highways, Reservoirs and many. The


RNS Motors

company has undertaken and complete many projects for Karnatak P. W. D and irrigation Department, Karnntak Power corporation Ltd, National Highways Authority Of India, Karnatak State Highway Important projects, Maharastra.

R N Shetty is an excellent businessman and also deeply religious person and a philanthropist by the nature. He devotes great deal of time and money to charity projects. He set up the R N Shetty trust a nonprofit making institution that helps needy student and educational institutions. R N Shetty Polytechnic at Murudeshwar is being run by the trust.

ACHIEVMENTS AND AWARDS OF RNS Motors

Due to its constant quality control and service RNS Motors awarded the Platinum Service Award for the 1977.

Certificate of Appreciation in recognition of their outstanding contribution to service tax revenue in Belagum Commissioner ate during the year 2003-04.

Star award for Service and Repair workshop non metro city during 2003-04 by Maruti Udyog Limited.

Best Performance Balance Score Card during the year 2003-04 by MUL.

Best Outlet Sales Head ( rest of Karnatak ) during 2006-07 by MUL.

Excellence in team Performance (corporate sales) during 2006-07 by MUL.


RNS Motors

MAN BEHIND THE SUCCESS OF RNS GROUP

The man behind the success of RNS group is Rama Nagappa Shetty.He was born on August 15th 1928 at Murudeshwar in Uttar Kannada District in a family of agriculturist. His father was the administrator of Murudeshwar temple. After completing his high School education Mr. Shetty started his Careens as a Civil Contractor in Sirsi.

In 1961, he formed R.N.Shetty and company a partnership firm. During the next four years,the company took up construction of three projects buildings on Honnavar Bangalore Road. In 1996 he moved out of his native district and began operations from Hubli a major city in Northern Karnataka.

R.N.Shetty also entered into the hotel business in 1975.He constructed a Five Star Hotel in Bangalore, which presently has been to the Taj Group of hotels , The Taj Residency.

In 1977, he set up Shri.Murudeshwar Tiles Private Company Limited a Manglore tile manufacturing unit and one of the most highly automated manglore tile unite in the region.

The group took the dealership of Maruti Udyog Ltd and had opened its showrooms at Hubli,Banglore and Murudeshwar.RNS has been rated as NO.1 dealer in India for last three years.

Chief executive officer responsible for the overall functioning and administration of the Co, and provide support to the management representative in maintaining and implementing all the activities in the co.

General Manager , as a head of the organization is responsible for overall functioning and administration of the organization.He appraises the CEO of the important activities and development of the organization.

Spared Manager heading spares and accessories department as authority to control his staff.he is authorized to prepare spares and accessories bills.


RNS Motors

VARIOUS MODELS AVAILABLE IN RNS MOTORS

Maruti Suzuki 800

The all new Maruti 800 is a perfect complement to your evolved tastes & lifestyles,And the best way to take your driving pleasure to a brand new –high

Maruti Omni

Maruti Omni comes in three variants Omni 5-seater, Omni 8-seater & Omni-LPG.Maruti Omni is perfect family Car

Maruti Alto

Maruti Alto is one of the best selling cars India.Different new features have been include like clear lens hand lamps ,spraking tail lamps, rotary control ofr AC Cars

Maruti Zen

The former version of the Zen was similar to 1994 Maruti Alto.Production of that model Zen ceased in March 2006 after an improved version failed to sell.The introduction of the Maruti Swift during that same time has been attributedto at least partially account for the slump in sales

Maruti Suzuki Swift

The swift now has a new way to seduce you.The new swift diesel underneath that amazing body now lies the next generation of Common Rail Direct Injection Techonology that is unlike anything you have ever experienced before .


RNS Motors

Maruti Versa

Maruti Versa is a Maruti Utility vehicle and feature of both the car & Van

Maruti Wagon R

The company also launched WagonR Duo,which canrun on petrol and LPG.The running cost of WagonR Duo,using LPG is about 33% less than the running cost of petrol vehicle in the same category

Maruti Ritz

Maruti Suzuki Ritz an outstanding combination of sporty styling, compact size& savant-grade technology. Maruti Suzuki Ritz is available in both petrol & diesel variants

Maruti A- Star

Maruti A-Star is launched especially for the car lovers spread all across the world. This car represents beginning of a new revolution with its outstanding performance and unmatched looks.

Maruti SX4

It is a stand out from the rest of crowd. The new Maruti Suzuki SX4 is splendid crossover car that provides the elegance of a saloon while offering unparalleled comfort

Maruti Suzuki

Swift Dzire

Maruti Suzuki has launched the Swift Dziere.From the looks of it the Dzire is edentical to the Swift hatch till the B piller.From then on the rear door is longer & the car itsekf is wide at the rear to offer more rear seat width & leg room.


RNS Motors

IN DEPTH STUDY OF DEPARTMENT

CEO:-

Chief executive officer of the company is Mr.sunil R shetty.He is the one who is responsible for ups and downs of the organization.

GENERAL MANAGER:

The G,M of the organization is Mrs.Archana shetty who is duanmic disciplined and having autocratic leadership qualities.She is captain of the ship.The journey of the ship demands upon her decisions

Following are the some the functions

To lead the organization

To take effective decisions in the track of selected plan and meet the

Objectives

To lead ner team in satisfying the customer as required by customer

To maintain forma; relation ship with employees as will as customers

Proper checking of accounts

To have a proper check over the daily works

To take her team into he right path to meet the goals

To provide proper training to the employees.


RNS Motors

MANAGEMENT REPRESENTATIVES

He is the person who represents his organization to the worlds car industry.This heads is leadd by G.M and following are the functions prformed by G.M and following are the functions performed bu G.M under this head.

To represents the organization to the world

To build firms name in the markets

To maintain friendlu relationship with other franchised

RECEPTIONIST

Receptist is a person who attains and welcoming and giving formations to the customers required by them.

Miss Anju dube performs this post some of the functions of the receptionist are as follows,

MARKETING SALES DEPARTMNT

DEPATMENT HEAD:PRAVEEN NAIK

Marketing means giving the knowledge of the product through Advertising and finding the niche market and catching the potential mrket for the product,in other works a sale refers to the process of selling the product to the customer, which includes invocing order booking, delivery and follow ups.


RNS Motors

Different Departments of RNS Motors

Human Resource Department

Department Head :- Veena Jahagirdar

This department is responsible for the welfare and the requirements of the employees of RNS Motors.For appointing new emplyoyees ,they conduvt campus interview and select suitable candidate for filling their vacancy, internal training to the newly appointed employees are given by RNS. Basic salary, Da,CA are given as per the regulation of RNS. Incentives are given to the employees according to their performance and ability. Promotion is given on the basis of seniority and ability of the employee. Yearly awards and bonus are given to best employee by RNS Motors. RNS Motors is tied up with National Insurance Company Ltd. Which offers the customer dual benefit, protection for your car and complete peace of mind? The insurance executive collects the cheque from the customer and makes payment to insurance company.

Accessories Department

Department Head : Mehar

Maruti Genuine Accessories provides necessary accessories required by RNS Motors like Stereo,Mats,Center locking etc.If there are offers by MUL some of these accessories are given free of cost to the customer

Sales Department and Marketing Department

The function of this department includes invoicing order booking delivering and follow ups. Showroom sales executives deal with the customer who visits the showroom. They will explain about the different variety of cars available, their features , price and other details, if required give demonstration of Vehicle catalogs. They also explain about the services given by them.


RNS Motors

MARUTI DRIVING SCHOOL

To learn driving Maruti Driving School is definitely the right way to move

Spares Department

Department Head : Maltesh Takkalaki

This department deals with the proper maintenance of spares required for cars these include spares parts required for the smooth performance of car. The functions include the procurement and also include the checking of shortages.As and when the service is carried on the workshop requirements of spares will be high so that all work is heavily depend on this department.In this department the spares which are very needy and heavily demanded should be there without Any shortage so proper control on inventory of spare should be there to avoid shortage.

Service Department

Department Head : K,M, Govindraj

In this department washing, repairing and servicing of vehicle is done job card is prepared for this purpose which contains the problem faced by the custome.This department contains imported machines like injector cleaner , spark plug cleaner : wheel alignment machines numeric impact ranges , wheel balancing machines etc. Before the delivery of the vehicle ton the customer the vehicle is checked by the workers of this department to see whether the vehicle is in good


RNS Motors

Accounting Department

Department Head : Prashant Naik

In this department accounts are maintained Quarterly auditing is done by the company auditors. Accounts Department

always aims to control the expense of the company. Customers ledgers are prepared by accounting department.

Maruti True Value Department

Department Head: Marvyn Fernandes

True Value from Maruti Stands for highest standards of quality in pre-owned cars. True Value was launched in India in October 2001 and has been started to facilitate the customers with hassle free transactions and True Value strated in RNS Motors in 2003 and has created a good brand image in the market by delivering quality, reliability transparency and convenience to the customers True Value has created substantial demand. Engineers from Maruti are Present at True Value outlets to ensure the quality, transparence and convenience to both buyers and sellers.

-: SECURITY:-

Last but not the least, when there is a king there should be a security for him and his empire

So in RNS Motors also securities play a very important role in maintaining discipline and they are very particular about their working. If anything happens inside it should starts from security and ends with security.


RNS Motors

SWOT ANALYSIS;-

The following are the some of the SWOT’S OF RNS Motors

STRENGTHS ;

The organization is vast in terms of place, financial terms &

the market share of the parent co i.e MUL

MUL has market share of 63% in the Indian car Industry.

The MUL has concentrated its products in all the 3 classes in

the society.

RNS showromm has also got 63% of market share in the local

car Marktet

The market coverage of RNS Motors in Hubli is having 6

Districts.

The Organization has got very well good will in the market.

Best Human Resource


RNS Motors

WEAKNESSES :

Customers are not happy with the prices quoted to the spares,

accessories & even some times to services.

Some customers claim about the less care taking of the old

customers.

OPPORTUNITIES:

The disposal income of the people is increasing so there rise

in the number of customers

Good market for launching of the innovative cars and also can

get the credit of first launcher.

As the co also launches cars to the luxury segment & sports

utility cars so customers will have high opinion towards the co

THREATS :

Tough competitor i.e Bellad Motors

Some of the customers feels that they are not recognized &

Treated as new customers so there is chance of losing such

Customers.


RNS Motors

Organisation Chart


Managing Director

General Manager HR

Works manage

Sales

manage

AccessoriesStores Manage

A/c Manage

True Value

New Busines

RepairsCCM

Service advsr

CCM

A/c assistnt

Spares Exe

Accessory

Front exe

Supervisor

Fina

Insu

War r

Salesman Sourcing

engineer

Supervisor

Sales exe

Cashier SpeakerWarranty

Mech

Trainee

mech

Electr’ns Mech Painters

Helpers

RNS Motors

HR Practices carried out at RNS Motors

Man power planning:

It is process by which a management determines how an

Organization should move from its current manpower position to its desired manpower position.

Though planning, a management strives to have the right number and the right kind of people at the right places, at the right time, to do things which result in both the organization and individual receiving the maximum long range benefits.

As the manpower planning is engaged in all the organization, RNS also adopted a simple system where the receptive department, which is need of human resource, must to contact the HR department. Then HR department will start to search the rite manpower.

Recruitments :

It is one if the important functions of the personnel management to ensure that the

organization has the right number of employees and right kind if employees at the right places. The number and nature of employees required by an organization depends up on the nature of method of work. It forms the first stage in the process which continues with the placement of the candidate.

Selection:

It is concerned with securing relevant information about an applicant. It is a long process, commencing from the preliminary interview of the applicants ending with the contact of employment.

Induction:

It is technique, by which a new employee is rehabilitated into his surroundings and

introduced to the practices, policies and purposes of the organization. In other words, it is a welcoming process the idea is to welcome a newcomer, make him feel at home and generate in him a feeling that his own job, however small, is meaningful and has

significance as a part of the total organization.

In RNS they used to conduct an induction programme for the Period of 5-10 days.


RNS Motors

Training:

Every organization needs to have well trained and experienced people to perform the

activities that have to be done. If the current or potential job occupant can meet this

requirement, training is not important. But when this is not the case, it is necessary to

raise the skill levels and increase the versatility and adaptability of employees.

Training is process of learning a sequence of programmed behavior. It is

application of knowledge. It gives people an awareness of the rules and procedures to

guide their behavior. It attempts to improve their performance on the current job or

prepare them for an intended job and it’s a short term process utilizing a systematic and

organized procedure.

In RNS is providing training program for every 6-12 months and engaged in conducting the training & Development program to its existing employees every now and then.

Motivation:

It is the process of creating organizational conditions which will impel employees to

strive to attain company goals. It plays a key role in all type of organization. The

organization has to identify the unsatisfied needs of its employees and try to satisfy them. And it is way of getting work done by others. In RNS use to give increment to those employees whoever perform well in their work, which will be known by the results of the performance Management system. Promotions are also depended on it.

Communication:

It is one of the most basic functions of the management. The manager can make a good decision, think out well conceived plans, establish a sound organization structure and even be well linked by his associates. Through a proper communication, the manager would be able to study the understanding and reaction of subordinates and create congenial atmosphere so as to induce the subordinates to put in best of their efforts in accomplishing tasks.

In RNS , they maintain both down ward and upward communication. Open communication enhances the comfort levels of employees apart from making them feel worthwhile.


RNS Motors

Welfare Facilities for employees at RNS MOTOS

1)They provide PF facility: PF is 12% which is equally contributed by employees and employer.

2)Provides ESI benefit to employees:In this employees contribute 1.75 % and employer’s contribution is 4.75%.Under this whole family will be getting medical facility.

3)Provides Uniforms, Shoes for safety etc.

4)If the employee who attends the work without failing whole month, they provide “Attendance Bonus” as Rs.150. This has minimized the absenteeism at the company

5)31st December is celebrated at the company for employees & their family & holiday is given.

6)Company will provide sweets on the occasion of DIWALI festival, this creates cohesive environment at organization.

7) Company will provide first aid facility at work place itself.

8)Company has provide Workers Welfare Insurance Policy for workers of RNS

9)Mediclaim Insurance Policy for Every employee.

10) And also the company has provided quarters to the employees.


RNS Motors

Research methodology

a) Title of the project:

“A study report on welfare measures and its impact on employee satisfaction level”

b) The research design used is descriptive. The primary information collected through questionnaire

.c) Data collection method :- The information necessary for this survey is collected by tapping primary & secondary source:

Primary sources :- 1) Questionnaire

2) Personal interaction

Secondary sources :- 1) Provides reports on employee satisfaction.

2) Related information from Internet.3) Books and Publications.

Procedure: The questionnaire was personally given to each employee, & responses were noted down.


RNS Motors

Sampling:Total shop floor workers of the company that is 50 employees are treated as sample for this study, as the work force is less complete enumeration method is used. To get 100% response.

Data collection method:- The information necessary for this survey is collected by tapping primary & secondary source:

Primary sources :- 1) Questionnaire

3) Personal interaction

Secondary sources :- 1) Provides reports on employee satisfaction.

4) Related information from Internet.5) Books and Publications.

Procedure: The questionnaire was personally given to each employee, & responses were noted down.

Research Design:In research design of this project the study was conducted using survey method. I took the 50 employees as sample and took their responses using the research instruments as questionnaire; personal interview is conducted for this study and is restricted to only employees of RNS Motors


RNS Motors

Data analysis:

Data analysis was made based on questionnaire. Graphs have been used to know the level of satisfaction of the employees towards welfare measures. This analysis is helpful in recommending improvements in welfare measures.

Measuring tool:

For this study I considered questionnaire of 5 point likert scale for collecting data. I used the following criteria for assessing data; Strongly Agree (SA)…………………1 Agree (A)…………………….……… 2 Neutral (N)…………………………...3 Disagree (D)………………………….4 Strongly Disagree (SD)……………....5

Out comes of the study

1) A report on welfare measures and its impact on employee satisfaction, it will provide;

a) The satisfaction level of employees with the welfare facilities in RNS Motors.

b) Will further help in taking corrective actions where necessary.


RNS Motors

Results & Discussion with Graphs & Chart

1) The infrastructure provided to me in my department enables me to do my job better.

infrastructure providedFrequency Percent Valid

PercentCumulative Percent

Valid strongly agree

30 60.0 60.0 60.0

agree 20 40.0 40.0 100.0Total 50 100.0 100.0

Analysis: From the above graph it is clear that, 80% of respondents that is 40 employees strongly

agreed that, the infrastructure provided to them in their department enables to do their job better, 20% of respondents that is 10 employees agreed to the above point and no respondents shown disagreement the above point. By this we can say that100% employees are satisfied with the infrastructure (Machinery and equipments) provided to them for working.

2) I get materials & equipments at the right time & right place. Belgaum Institute of Management Studies (BIMS), Belgaum. 27

RNS Motors

materials & equipmentsFrequency Percent Valid



35 70.0 70.0 70.0

agreee 15 30.0 30.0 100.0Total 50 100.0 100.0

Analysis: From the above graph it is clear that, 70% of respondents that is 35 employees strongly

agreed that, the I get materials & equipments at the right time & right place., 30% of respondents that is 15 employees agreed to the above point and no respondents shown disagreement the above point. By this we can say that100% employees are satisfied with the materials and equipments provided to them for working.

3)The safety measures in my departments are good.


RNS Motors

safety measuresFrequency Percent Valid



22 44.0 44.0 44.0

agree 28 56.0 56.0 100.0Total 50 100.0 100.0

Analysis:. From the above graph it is clear that, 44% of respondents that is 22 employees strongly agreed that, the safety measures(hand gloves, ear plug, spectacles, shoes etc) provided to them in their department are good, 56% of respondents that is 28 employees agreed to the above point and no respondents shown disagreement to the above question. By this we can say that 100% employees are satisfied with the safety measures (hand gloves, ear plug, spectacles, shoes etc) provided to them in their department are good.


RNS Motors

4) My grievances and complaints handled on time .

grievances & complaintsFrequency Percent Valid



13 26.0 26.0 26.0

agree 33 66.0 66.0 92.0neutral 4 8.0 8.0 100.0

Total 50 100.0 100.0

Analysis: From the above graph it is clear that, 26% of respondents that is 13 employees strongly agreed that the grievances and complaints are handled in time. 66% of respondents that is 33 employees agreed to the above point. By this we can say that 92% employees are satisfied to the above point.


RNS Motors

5) The recreational facilities provided in community center are good.

recreational facilitiesFrequency Percent Valid



15 30.0 30.0 30.0

agree 35 70.0 70.0 100.0Total 50 100.0 100.0

Analysis: From the above graph it is clear that, 30% of respondents that is 15 employees strongly agreed that, the recreational facilities provided in community center are good, 70% of respondents that is 35 employees agreed to the above point and no respondents shown disagreement to the above point. By this, it is clear that 100% employees are satisfied with recreational Facilitie


RNS Motors

6) The Job Promotions in my organizations are fair and Objective

job promotionsFrequency Percent Valid



20 40.0 40.0 40.0

agree 30 60.0 60.0 100.0Total 50 100.0 100.0

Analysis: From the above graph it is clear that, 40% of respondents that is 20 employees strongly agreed that, The Job Promotions in my organizations are fair and Objective 60% of respondents that is 30 employees agreed to the above point and no respondents shown disagreement to the above point. By this, it is clear that 100% employees are satisfied with recreational Facilitie


RNS Motors

7) The welfare facilities provided in my department are adequate and well maintained

The welfare facilities providedFrequency Percent Valid



45 90.0 90.0 90.0

agree 5 10.0 10.0 100.0Total 50 100.0 100.0

Analysis: From the above graph it is clear that, 90% of respondents that is 45 employees strongly agreed

that, The welfare facilities provided in my department are adequate and well maintained

10% of respondents that is 5 employees agreed to the above point and no respondents shown disagreement to the above point. By this, it is clear that 100% employees are satisfied with Welfare Facilities


RNS Motors

8) The medical facilities provided to me are good

medical facilities providedFrequency Percent Valid



40 80.0 80.0 80.0

agree 10 20.0 20.0 100.0Total 50 100.0 100.0


that, The medical facilities provided to me are good10% of respondents that is 5 employees

agreed to the above point and no respondents shown disagreement to the above point. By this, it is clear that 100% employees are satisfied with Medical Facilities


RNS Motors

9) My talent and intelligence is encouraged by my supervisor

talent/intelligence is encouragedFrequency Percent Valid



25 50.0 50.0 50.0

agree 25 50.0 50.0 100.0Total 50 100.0 100.0


that, My talent and intelligence is encouraged by my supervisor 50% of respondents

that is 25 employees agreed to the above point and no respondents shown disagreement to the above point. By this, it is clear that 50% employees are satisfied with talent and intelligence is encouraged by my supervisor and 50% are not.


RNS Motors

10) The training and programs increase my knowledge & Skills

training programsFrequency Percent Valid



35 70.0 70.0 70.0

agree 15 30.0 30.0 100.0Total 50 100.0 100.0


that, The training and programs increase my knowledge & Skills 30% of respondents


RNS Motors

that is 15 employees agreed to the above point and no respondents shown disagreement to the above point.

11) I get clear communication from the notice board.

clear communication from the notice boardFrequency Percent Valid



20 40.0 40.0 40.0

agree 10 20.0 20.0 60.0neutral 10 20.0 20.0 80.0

disagree 5 10.0 10.0 90.0strongly

disagree5 10.0 10.0 100.0

Total 50 100.0 100.0

Analysis:


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From the above graph it is clear that, 40% of respondents that is 20 employees strongly agreed that, 20% of respondent employees agree, 20% of respondent are neutral that, 10% of respondent

Disagree for that , 10% of respondent Strongly disagree for communication from the notice board.

12) Whether you are getting proper communication to the superior authorities in the organization

getting proper communication to the superior authoritiesFrequency Percent Valid



30 60.0 60.0 60.0

agree 15 30.0 30.0 90.0neutral 5 10.0 10.0 100.0

Total 50 100.0 100.0


RNS Motors


that, Whether you are getting proper communication to the superior authorities in the organization 30%

of respondents that is 15 employees agreed, 10% of respondent neutral to the above point.

13) There is proper space and ventilation in the working area

proper space and ventilationFrequency Percent Valid



30 60.0 60.0 60.0

agree 20 40.0 40.0 100.0Total 50 100.0 100.0


RNS Motors

From the above graph it is clear that, 60% of respondents that is 30 employees strongly agreed

that, There is proper space and ventilation in the working area 40% of respondents that is 20

employees agreed to the above point and no respondents shown disagreement to the above point.

14) You are satisfied with the facility of rest room.

facility of the rest room.Frequency Percent Valid



20 40.0 40.0 40.0

agree 30 60.0 60.0 100.0Total 50 100.0 100.0


RNS Motors


that, There is proper space and ventilation in the working area 60% of respondents that is 30

employees agreed to the above point and no respondents shown disagreement to the above point.

15) Working Conditions are favorable in the company

Working conditions are favorableFrequency Percent Valid



30 60.0 60.0 60.0

agree 10 20.0 20.0 80.0neutral 10 20.0 20.0 100.0

Total 50 100.0 100.0


RNS Motors


that, Working Conditions are favorable in the company 20% of respondents that is 10 employees

agreed to the above point and 20% of respondent that is 10 employees are neutral for that. .

16) The canteen facilities provided by the company is good and hygieniccanteen facilities provided

Frequency Percent Valid Percent

Cumulative Percent

Valid neutral 1 2.0 2.0 2.0disagree 23 46.0 46.0 48.0

strongly disagree 26 52.0 52.0 100.0Total 50 100.0 100.0


RNS Motors

From the above information 2% of the respondent are neutral for the canteen facilities, 46% of respondent are disagree and the 52% of the respondents are strongly disagree for canteen facilities.

FINDINGS:

1) 80% of respondents that is employees strongly agreed that, the infrastructure provided to them in their department enables to do their job better, 20% of respondents that is employees agreed to the above point and no respondents shown disagreement the above point. By this we can say


RNS Motors

that100% employees are satisfied with the infrastructure (Machinery and equipments) provided to them for working.

2) 70% of respondents strongly agreed that, the I get materials & equipments at the right time & right place., 30% of respondents agreed to the above point and no respondents shown disagreement the above point. By this we can say that100% employees are satisfied with the materials and equipments provided to them for working.

3) 44% of respondents strongly agreed that, the safety measures(hand gloves, ear plug, spectacles, shoes etc) provided to them in their department are good, 56% of respondents agreed to the above point and no respondents shown disagreement to the above question. By this we can say that 100% employees are satisfied with the safety measures (hand gloves, ear plug, spectacles, shoes etc) provided to them in their department are good.

4) 26% of respondents that is employees strongly agreed that the grievances and complaints are handled in time. 66% of respondents that is employees agreed to the above point. By this we can say that 92% employees are satisfied to the above point.

5) 30% of respondents strongly agreed that, the recreational facilities provided in community center are good, 70% of respondents agreed to the above point and no respondents shown disagreement to the above point. By this, it is clear that 100% employees are satisfied with recreational Facilitie

6) 40% of respondents strongly agreed that, The Job Promotions in my organizations are fair and Objective 60% of respondents agreed to the above point and no respondents shown disagreement to the above point. By this, it is clear that 100% employees are satisfied with recreational Facilitie

7) 90% of respondents strongly agreed that, The welfare facilities provided in my department are adequate and well maintained10% of respondents agreed to the above point and no respondents shown disagreement to the above point. By this, it is clear that 100% employees are satisfied with Welfare Facilities

8) 90% of respondents strongly agreed that, The medical facilities provided to me are good10% of respondents agreed to the above point and no respondents shown disagreement to the above point. By this, it is clear that 100% employees are satisfied with Medical Facilities

9)50% of respondents strongly agreed that, My talent and intelligence is encouraged by

my supervisor 50% of respondents agreed to the above point and no respondents shown


RNS Motors

disagreement to the above point. By this, it is clear that 50% employees are satisfied with talent and intelligence is encouraged by my supervisor and 50% are not.

10) 70% of respondents strongly agreed that, The training and programs increase my

knowledge & Skills 30% of respondents agreed to the above point and no respondents shown

disagreement to the above point.

11) 40% of respondents strongly agreed that, 20% of respondent employees agree, 20% of respondent are neutral that, 10% of respondent Disagree for that , 10% of respondent Strongly disagree for

communication from the notice board.

12) 60% of respondents strongly agreed that, Whether you are getting proper communication to the

superior authorities in the organization 30% of respondents agreed, 10% of respondent neutral to the

above point.

13) 60% of respondents strongly agreed that, There is proper space and ventilation in the working

area 40% of respondents agreed to the above point and no respondents shown disagreement to the

above point.

14)40% of respondents mployees strongly agreed that, There is proper space and ventilation in the

working area 60% of respondents agreed to the above point and no respondents shown

disagreement to the above point.

15) 60% of respondents strongly agreed that, Working Conditions are favorable in the company 20% of respondents agreed to the above point and 20% of respondent that is 10 employees are neutral for that. .

16) 2% of the respondent are neutral for the canteen facilities, 46% of respondent are disagree and the 52% of the respondents are strongly disagree for canteen facilities.


RNS Motors

SUGGESTION:

According to the study conducted, it shows from the analysis and

findings that majority of workers are not satisfied with the lunch room &

drinking water facility at organization. So I wish to give the following

Suggestion to the management.

The management should provide canteen facility to its employees. Since

there is no proper place to have their lunch in the organization, the

management should try to provide this facility.

Management should make arrangements for water filter (Aqua guard) to

provide clean drinking water to the employees at working place.

There should be proper flow of communication in the organization.

Necessary information required by the lower level employees should be

properly disseminated to them on time.


RNS Motors

Conclusion:

Overall impression of the welfare facilities provided at RNS Motors is

satisfactory, Management should provide good canteen facility to the employees,

extending lunch hour time, implementing new promotional policy.

Majority of the respondents expressed satisfaction on the welfare measures

implemented by the company.

Appendix


RNS Motors

Questionnaire

Dear Sir/Madam,

I am pleased to introduce myself as Manoj V Kulkarni MBA student of PES&T’s Belgaum Institute of Management Studies, Belgaum. As a part of our curriculum, I am here to do the project on “A study report on welfare facilities and its impact on employee satisfaction” at RNS Motors” at Hubli.

Employee Name : __________________________________________________________

Employee Address: __________________________________________________________

_________________________________

Contact No :

Email@ :

Designation :

Work Experience :

Department :

Sex :

Male [ ] Female [ ]

Educational qualification

School level [ ]

Diploma [ ] Graduates [ ]

Post Graduates [ ] Professional [ ]

SI No.

Questions

Strongly Agree

Agree Neutral Disagree Strongly Disagree

1 The infrastructure provided to me in my department enables me to do my job better.


RNS Motors

2 I get materials & equipments at the right time & right place

3 The safety measures in my department are good

4 My grievances & complaints are handled on time.

5 The recreational facilities provided by the company are good

6 The job promotions in my organization are fair & objective

7 The welfare facilities provided in my department are adequate & well maintained

8 The medical facilities provided to me are good

9 My talent/intelligence is encouraged by my supervisor

10 The training programs increases my knowledge & skills

11 I get clear communication from the notice board

12 Whether you are getting proper communication to the superior authorities in the organization

13 There is proper space and ventilation in the working area.

14 You are satisfied with the facility of the rest room.

15 Working conditions are favorable in the company


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16 The canteen facilities provided by the company is good and hygienic


RNS Motors

Bibliography1. Personal management and industrial relationship-

N.G.Nayer &Lata Nayer

C.B.Mamoria

2. The motivation to work- Frederick Herzberg3. Web sites:

www.buseslab.com www.emploeesurvey www.wprkforce.com www.performanceapprisal.com www.hrucsd.edu

4. Project report writing- Rampal & Gupta5. Effective project management-6. Project management & control-

Narendra Singh


http://www.buseslab.com/

http://www.hrucsd.edu/

http://www.performanceapprisal.com/

http://www.wprkforce.com/

http://www.emploeesurvey/

RNS Motors

Belgaum Institute of Management Studies (BIMS) MBA.

finla report on welfare at rns (2)

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