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April 2008Childcare

Finding childcare is one of the most difficult aspects of getting back to work for a

parent. You have to find something suitable for your child which fits in with your

work patterns and is affordable and in your area! This factsheet aims to explain

the types of childcare available, what you need to take into account when

choosing childcare, and how you can get help with paying for it. If you have

disabled children, you may also want to look at our Childcare for Disabled

Children factsheet.

What to take into account

The factors you need to take into account when choosing childcare very much

depend on your child and your working situation.

Your child's needs:

How old is your child? What level of care does he or she need?

Does your child prefer to be among other children or would one to one care be

more suitable?

Is it important that the same person cares for your child all the time?

Does your child have any special requirements, for example your child may

require a special diet or extra care because he/she is disabled.

Your needs:

What hours do you need childcare for?

Do you work at the same time each week or does your shift pattern change?

Do you have to work through school holidays?

Do you work very early in the morning or late in the evening?

www.workingfamilies.org.uk Free Legal Helpline 0800 013 0313

April 2008Childcare

Will you have time every morning to get your child up, ready and take him or

her to a carer?

Will you need any other services like babysitting or help with housework?

Other considerations:

What childcare is available in your area?

What can you afford to pay?

Do you have transport to take your child to a carer?

Do you have space in your home for a live-in carer?

What will you do if your child or the carer is ill? Note: you do have certain

rights to time off for emergencies; please see Working Families' Time Off

Factsheet.

Of course you may have other things to consider and there are no "right" ways of

working out childcare.

What is the difference between registered and unregistered childcare?

In England

Registered childcare includes childminders, nurseries and out-of-school clubs.

For some types of childcare, registration with OFSTED is compulsory, for others

it is voluntary. For care of a child in the child’s own home, registration is

voluntary. Registered childcare has to meet National Standards which set out

the minimum you can expect, such as how many children per adult and how

much space the children have. Registered carers are also police checked.

Approved care is care which is not compulsory to register but which has been

approved annually by the Childcare Approval Scheme. The scheme is being

phased out from October 2007 and replaced by voluntary registration with


April 2008Childcare

OFSTED You will still be able to claim money from Working Tax Credit or get

Childcare vouchers tax-free as long as the existing approval lasts. Once the

approval is finished the carer will need to register with Ofsted.

In general, you can get help with childcare costs through Tax Credits and the

childcare voucher scheme for registered or approved care only. Care by a

relative in your own home is not claimable. Care by a relative in their home is

only claimable where the relative also looks after children to whom they are not

related. The definition of relative is quite wide and includes relatives by marriage

and by affinity (partners), even if they are not blood relatives of the child.

In Scotland

Information about childcare in Scotland can be obtained from

www.scottishchildcare.gov.uk.

In Wales

Information about childcare in Wales can be obtained from

http://new.wales.gov.uk and from www.childcareapprovalschemewales.co.uk

In Northern IrelandInformation about childcare in Northern Ireland can be obtained from

http://www.nicma.org.

Discrimination and childcare providers

The Race Relations Act, the Sex Discrimination Act and the Disability

Discrimination Act give service providers such as childminders, nurseries and

out-of-school clubs the obligation not to discriminate. In addition to this they have


http://new.wales.gov.uk/

http://www.scottishchildcare.gov.uk/

April 2008Childcare

to meet national standards which include a commitment to equal opportunities

and they have to "be proactive" in welcoming disabled children.

If your child is disabled, the way you give people information about your child's

needs can make a difference. If you focus on what your child's needs are,

rather than the name of his/her condition, the carer will know what to expect and

be able to view your child as a person.

Under the Disability Discrimination Act service providers have to make

"reasonable adjustments" to cater for disabled people. What is a reasonable

adjustment would depend on the size and the resources of the service provider,

so a large nursery would be expected to do more than a childminder. For more

information on finding childcare for disabled children call Janet on 020 7253 7243

or see our Childcare for Disabled Children factsheet.

Types of childcare

Informal ChildcareFamily and friends

Most parents use informal networks of family and friends to care for their

children. If you have this support, it can make combining work and caring for a

child much easier. The advantages of having someone you know well looking

after your children are obvious but there can be disadvantages as well.

The carer's circumstances may change, for example, a new job or an illness

may mean they have to stop looking after your child.


April 2008Childcare

If you have different opinions on how your child should be raised, it can be

more difficult to raise them with someone you are close to than where the

relationship is professional.

If the care is in the other person's home and you are paying them, they may

have to register as a childminder if they are looking after under 8s. Check with

OFSTED.

If you want to claim towards your childcare costs from Tax Credits your care

must be registered or approved. Family members can register as childminders

and you can claim for the care they are providing. However, you cannot claim

for a relative providing care in the child's own home under any circumstances.

(see above for more information)


April 2008Childcare

Out of home childcareChildminders

Childminders are self-employed and usually work in their own homes (there are

exceptions, see below). Childminders must register with their Local Authority

and must complete a pre registration course and a first aid course. They are not

required to have formal training in childcare, although some do have the

Certificate in Childminding Practice. Many childminders are parents themselves

and the care will be in a "family" environment rather than being very formal.

Childminders' hours are usually more flexible than a day nursery but few will take

children after 7 pm.


Advantages of using a childminder

Registered and inspected.

Hours often more flexible than a nursery.

Children can be looked after with brothers or sisters of different ages.

"Family" environment means children can interact with other children.

If the childminder is a parent, he or she will know about local activities and

have ties to the area.

Usually cheaper than a nursery.

May be able to get some of the money back through Tax Credits (see below).

Disadvantages of using a childminder

Your child has to be taken and collected.

Usually your child will not be able to go to the childminder if your child is sick.

You will need to make alternative arrangements if the childminder is ill or on

holiday.

April 2008Childcare

The registering authority will:

Check the childminder is suitable to look after children.

Regulate how many children the childminder can look after at once. This

depends on the ages of the children and the space available.

Carry out police checks on all adults in the childminder's household.

Check the childminder's home is safe.

Carry out an annual check.

Make sure the childminder keeps records on each child with information such

as health problems and emergency numbers.

Make sure every childminder has suitable insurance.

Childminders can look after older children as well as under eights, as long as

caring for the older children does not affect the care of the younger ones. If your

child is at school you need to check if the childminder picks up from that school.

Interviewing a childminder to check he or she is right for your child is as

important as when you are employing a nanny or other care in your own home

(see below). In addition you will need to ask questions about his or her home

such as if he or she has any pets. You will also have to negotiate things like how

much you pay and if you pay when you're on holiday or if your child is ill.

Childminders are self-employed so you don't need to worry about tax and

National Insurance but it is a good idea to have a written contract. The National

Childminding Association sells model contracts - call 0800 169 4486


April 2008Childcare

Nurseries

Nurseries provide care, play and

education for pre school children. All

nurseries have to meet national standards

and are inspected by Ofsted. For

example, the national standards require

all supervisors and half of other staff to be

qualified and all staff to receive basic

training in health and safety.

In England, a nursery's Ofsted report is

available to read at the nursery, at a local

library or on line at www.ofsted.gov.uk .

In Scotland see

www.carecommission.com

In Northern Ireland and Wales check with

the relevant inspecting body.

As well as checking that the people

running the nursery and the nursery

building itself are suitable, the registering

authority also reports on how well the

nursery is doing in teaching the children.

Nurseries can be run by private companies, Local Authorities, community groups

or employers. Most nurseries are open every working day, and 8 am - 6 pm are


Advantages of using a nursery

Registered and inspected by Ofsted

Can provide a wide range of equipment and

activities.

Your child can make lots of friends.

Most are open throughout the year.

Don't normally close due to staff illness.

Disadvantages of using a nursery

Opening hours can be limited, usually 8 am -

6 pm.

Fees can be expensive (but you may be able

to get some back through Tax Credits).

You have to drop off and collect your child.

Not all children settle well in a busy

environment.

If your child is ill you may have to keep him

or her at home.

It can be difficult to find places for under

twos. Siblings might not be cared for

together.

http://www.carecommission.com/

April 2008Childcare

typical opening hours. Nursery classes attached to schools usually only take

children for a 2 ½ hour session each day either in the morning or afternoon in

term time only. While they offer play and stimulation for children the hours are not

usually convenient for working parents. If your child attends a nursery class you

will need to use some form of additional care - usually a childminder - to

collect/drop off your child and care for them during school holidays.

Before choosing a nursery you should visit it, ideally more than once and at

different times of day. You should ask yourself:

Do the children seem happy?

Is the nursery run around the needs of the children?

Is the building and garden pleasant and suitable to play in?

Are the staff happy and approachable? Do they welcome your child?

Is staff turnover high? An unstable team is not good for the children and may

point to problems in how the nursery is run.

What are the staff's qualifications and experience?

You will need to ask questions to find out if the nursery is right for your child, for

example,

Is the nursery very play-based or more like school?

Can they accommodate your child's needs? Will play and learning be

appropriate to your child's abilities?

What food is provided? Can they provide meals for children with special

religious needs or with allergies?

Will they expect your child to be able to feed him or herself or be potty trained?

If your child is not potty trained will you have to bring nappies in for him or her?

What happens if you are late to pick up your child?


April 2008Childcare

Out-of-School Clubs

More and more schools are offering after school clubs. Some also offer

breakfast clubs. These may be at the school or in a suitable venue such as a

community centre. Some local authorities offer holiday clubs as well.

You can find out a lot by visiting a club but you may also want to ask about quiet

areas, whether there is outdoor play and if any snacks are provided.

You will also need to find out what age groups can be provided for - it can be

hard to find out-of-school clubs for older children.

To find childminders,

nurseries or out-of-

school clubs in your

area, ring Childcare Link

on 08000 96 02 96 or go

to

www.childcarelink.gov.uk


Advantages of out-of-school clubs

Usually near or at your child's school.

Registered or approved so you can claim some

costs back through Tax Credits (see below).

Wide range of activities.

Your child may have friends who attend.

Unlikely to close for staff illness.

Disadvantages of out-of-school clubs

Opening hours inflexible.

Younger/older brothers and sisters may not be

included.

There might be a maximum age limit.

Your child might want to get away from school

at the end of the day.

April 2008Childcare

"In Home" Care - Care in your own home

Having someone to look after your children in your own home is essential for

some people, for example if you work very early or late shifts or if your child

needs special equipment which cannot be moved out of the house. In home care

can also be more convenient as you don't have to get your children up and ready

every morning and the carer may be able to help with the housework.

In home carers can live with you in your house or come in daily. Au pairs are an

exception to this; they must be given a room in your home.

Nannies

Nannies are not regulated, so although they often are trained and/or very

experienced in childcare, that is not always the case. You should always check a


Advantages of live in carers

The carer may be able to babysit at short notice.

If the carer or your child is only mildly ill, the carer may still be able to

look after your child.

The carer will be less likely to leave suddenly.

Live in carers are paid less than ones that come in daily.

Disadvantages of live in carers

You lose your privacy.

You may feel not be comfortable about having a nanny or au pair and

his or her guests in your home.

You may spend more on bills, food etc.

April 2008Childcare

potential nanny's qualifications. A nanny can be registered with Ofsted (see

above).

Nannies can be expensive, especially if you only have one child. If you have

more than one child or set up a nanny share, then it can be more cost effective.

Nanny sharing is where a nanny looks after the children of more than one family,

either at the same time or in "shifts". If you are thinking about nanny sharing you

should check with your insurance company that you have the right cover and with

ofsted about registration requirements.You also need to work out in advance

what happens if the needs of one of the families changes.

Finding a nanny.

Parents and nannies often advertise though local papers and on notice boards in

places like libraries and community centres where children's activities are held.

A school notice board is a good place to advertise for a nanny share.

You can also advertise in national magazines like Nursery World and The Lady

or at colleges where nannies are trained.

It may be easier to use a nanny agency, especially if you are looking for a live in

nanny. Nanny agencies will charge you either a fixed fee or a percentage of the

nanny's salary. This can be more expensive than advertising yourself.

A good nanny agency will check qualifications and references, although you

should still check them for yourself. Nanny agencies are listed in the telephone

directory.

Always remember, although Nanny Agencies have to be registered employment

agencies, anyone can be a nanny and anyone can set up a nanny agency.


April 2008Childcare


Advantages of using a nanny

They have the time to give individual attention to your child or children.

Your child remains in the home.

Nannies can fit around your schedule, especially if they live in.

They may be able to do some housework.

Disadvantages of using a nanny

Nannies often move jobs frequently and so don't always offer long-term

continuity.

You must take into account the extra expenses of the house being

occupied all day.

They may have visitors while you are not there.

You will have all the obligations of being an employer.

April 2008Childcare

Mother's Helps

Mother's Helps are not usually trained in childcare but are there to help with

things like housework, cooking and shopping. Like nannies they can come in

daily or live in your house.

To find a mother's help you can advertise locally on notice boards or in the local

paper or rely on word of mouth. A mother's help would not normally be

registered with Ofsted unless she was willing to gain a childcare qualification

and do a first aid course (see above).


Advantages of mother’s helps

Can be low cost.

Useful to have help with the housework.

Can be flexible.

Disadvantages of mother's helps

Not always trained in childcare.

You will have all the obligations of being an employer.

April 2008Childcare

Au pairs

An au pair is a single person aged between 17 and 27 who comes from abroad

to live as a member of your family and learn English. Au pairs from outside the

EU must have a special visa which is usually for a year and will restrict what they

can do. Although it is not recommended that they be left in charge of pre school

children, they may be able to drop off and pick up children from school and help

in the school holidays.

Au pairs must:

Be given free food and lodging including a room of their own;

Have two full days off per week.

Be paid a reasonable weekly allowance (minimum wage legislation does not

apply to au pairs, but the Immigration and Nationality Directorate sets down a

weekly minimum, currently £60);

Au pairs must not:

Stay in the UK for more than two years;

Work more than five hours a day.

To find an au pair you can look in the telephone book for au pair agencies or

contact the International Au Pair Agency on +45 33 33 96 00 (Denmark)

www.iapa.org.


April 2008Childcare

Registered in home care

Childcare in your home can be registered through Ofsted, see above. This will

mean that you can claim costs through tax credits, depending on your income, or

benefit from the tax relief on childcare vouchers.

For more details call Ofsted on 08456 404040.


Advantages of au pairs

Costs are low.

Your child can be looked after at home.

They can teach your child a new language and culture.

They can babysit and do light housework.

Disadvantages of au pairs

They are not trained in childcare.

They can only work 5 five hours a day.

They should be treated as a member of your family. You will have almost a

parental role towards them.

They usually only stay for 6 - 12 months.

There might not be a chance for a face to face interview.

Depending on their English there might be a language barrier.

You may have to arrange English lessons for them.

April 2008Childcare

Employing a carer for your child

Whether you employ someone through an agency or advertise yourself,

employing someone is a daunting task. You will have responsibilities towards

your employee as would any employer. The first stage of finding the right person

for your child is to write a job description. This is a good idea even if you are

going through an agency, as it will help you focus on exactly what you want. The

job description should set out what you expect the person to do. Do you expect

the person to cook? What housework would they be expected to do?

You can use the job description to create a personal profile which you can use to

check against potential candidates.

It is useful to put together an application form so that you get all the information

you need. This does not need to be complicated, you just type out the questions

you need to ask such as details of qualifications, employment history and so on.

You may want to interview candidates alone at first and only introduce them to

your child if you feel confident they will be suitable. Think about what questions

you want to ask. You will want to ask about their experience with children and

why they want the job. You will also want to ask questions specific to your child.

For example, if your child is hearing impaired you might want to ask about the

candidate's knowledge of British Sign Language.

Always ask for at least two references. These should be checked out. It is wise

to telephone the referees as you may pick up on any doubts they have.

You should always ask about gaps in the person's employment and check any

qualifications they claim to have. You may want to ask if they are willing to be

registered with Ofsted, see above. If you are paying for the carer with Direct

Payments (see below), you may be expected to have them police checked.

Once you have found the right person to look after your child you will need to

draw up a contract.


April 2008Childcare

You will also have to check you have sufficient insurance and that you are

fulfilling your obligations about working time and the minimum wage.

If you need advice on being an employer, call ACAS on 0845 747 47 47.

You will also be responsible for the employee's tax and National Insurance. Help

is available from the Inland Revenue New Employer Helpline on 08457 143 143

and there are payroll companies who will do the paperwork for a fee.

Paying for childcare

Childcare can be very expensive. Average costs vary depending on the type of

care and where you are in the country. There are ways of getting help to pay for

childcare, depending on the age of your child and your circumstances.

Tax Credits

Families using registered childcare may be able to get some of the costs back

through Working Tax Credits, depending on their income. Tax Credit rules are

complicated and if you want to know about Tax Credits generally then you should

look at our Tax Credits and Benefits factsheet. The rules for the childcare

element alone are as follows:

Childcare costs can be claimed for children up to the end of the week including

1st of September following their 15th birthday, or the 1st of September

following their 16th birthday if the child is registered blind, or has been taken

off the blind register within the last 28 weeks, or you receive Disability Living

Allowance for the child (including where Disability Living Allowance has been

suspended because the child is hospital).

The childcare must be registered or approved and not provided by a close

relative if it is being given in your own home.


April 2008Childcare

If it is a one-parent household the parent must work 16 hours or more. If there

are two adults both must work 16 hours or more unless one is ‘incapacitated’

(e.g. getting Disability Living Allowance or Incapacity Benefit), in hospital or in

prison.

The maximum childcare costs taken into account are £175 a week for one

child or £300 a week for more than one child (2008/9 rates).

The maximum award is 80% of what you pay or 80% of the maximum

childcare costs, whichever is lower. This means the most help you can get is

£140 a week for one child or £240 for two or more children.

If you stop using childcare for at least 4 consecutive weeks you must tell the

Tax Credit Office. There can be a penalty for not disclosing this within one

month of the change, as well as having to pay back any overpayment. If your

childcare follows a pattern, such as term time only, you can claim for an

average.

If your average childcare costs reduce by £10 or more per week for at least 4

consecutive weeks you must tell the Tax Credit Office within one month of the

change, as there can be a penalty for not disclosing this, as well as having to

pay back any overpayment. You do not have to report increases, but if an

increase is at least £10 a week and lasts for at least 4 consecutive weeks you

should report it within three months of the start of the increase to make sure

you get all the money you are entitled to.

If you use Childcare Vouchers take the amount of the vouchers away from

your total cost of childcare (but the value of the vouchers will not count as

income).

The amount you will actually get will depend on your household income.


April 2008Childcare

If you are unsure about what you are entitled to, please ring the Working Families

helpline on 0800 013 0313 or the Tax Credit Helpline on 0845 300 3900. You

may also wish to use our on line Tax Credit Estimator, available on our website

at www.workingfamilies.org.uk.

Direct Payments

Direct Payments are a way of offering more flexibility to disabled people and their

families. The scheme originally applied just to adults but has been extended to

young people and children under 18. If your child has been assessed as needing

a service then instead of your local authority arranging it, you can be given the

cost of the care and arrange it yourself.

This is useful for families in many situations such as those on long waiting lists

for a service, those who live far away from where services are provided and

those who feel they don't have enough control over the services provided.

Direct Payments can be used to employ someone to provide the service or to

pay for services such as a nursery or out-of-school club. You cannot use them to

pay for council run services.

Example

If your child has been assessed as needing 6 hours domiciliary care a week it

might be that your local authority can only provide this for two days at three hours

a day. If you feel that, for example, two hours a day after school 3 times a week

would be better for your family, then you could ask for the cost of the care as a

Direct Payment and employ someone to provide that care in the way you want.

Using Direct Payments to employ someone can seem harder than letting the

council arrange care. It is your responsibility to find the right person (who may

need background checks), interview, work out the contract and pay the person's

tax and National Insurance (though the payments do allow for this).


http://www.workingfamilies.org.uk/

April 2008Childcare

Your Social Services department should be able to give you advice and put you

in contact with agencies that can help.

For more information call Janet on 020 72537243 or see our Childcare for

Disabled Children factsheet.

Nursery Education Grants

All three and four year olds are entitled to up to 2 ½ hours of early education per

weekday during school term time (33 weeks per year). The local authority pays

the grant directly to your nursery. This can be used either to gain a free place at

a nursery school or the money can be used towards paying for a private nursery.

Childcare vouchers and workplace schemes

Some employers offer vouchers towards childcare costs to parents, often as a

"salary sacrifice" scheme. This means you are paid less cash but given

vouchers which can be used in some nurseries. If your childcare is registered or

approved, you will not pay Income Tax or National Insurance on up to £55 per

week.

If your employer does not offer this, you could suggest they start as it would save

them and you money, although you should consider long term implications like

the effect on your pension. It will also affect your "average salary" for things like

Statutory Maternity Pay. You should also note that childcare vouchers will affect

your Tax Credit award. They are generally not recommended for those who

receive more than the family element of Child Tax Credit, unless their childcare

costs are more than the maximum allowed (see above). The Daycare Trust has

detailed factsheets about childcare vouchers for both employers and employees.


April 2008Childcare

New Deal for Lone Parents.

If you are a lone parent who wishes to start work the New Deal for Lone Parents

has discretion to offer help with childcare as you look for work or start some kinds

of training. Please call 0875 606 2626 or go to your local Jobcentre Plus for

more details.

Help for students

The Daycare Trust produces factsheets on help with childcare for students (see

below)



April 2008Childcare

Useful numbers

Working Families

1-3 Berry St, London, EC1V 0AA

Telephone: 0800 013 0313

Orderline for factsheets: 020 7490

2414

Waving not drowning project for

parents of disabled children: Janet

on 020 7253 7243

www.workingfamilies.org.uk

[email protected]

Registered Charity No 1099808

Company No 4727690

4children (formally Kids' Clubs Network)Information for parents including

advice on setting up after school

clubs

City Reach, 5 Greenwich View

Place, London, E14 9NN

Fax: 020 75376012

Telephone: 020 7512 2112

www.4children.org.uk

[email protected]

ACASFree advice line giving employment

law advice

Telephone: 0845 747 47 47

Minicom:08456 06 16 00

www.acas.org.uk

Childcare LinkFind childcare in your area

Telephone: 08000 96 02 96

www.childcarelink.gov.uk

Council for Awards in Children's Care & EducationInformation about qualifications for

working in childcare.

Beaufort House, Grosvenor Road,

St Albans, Hertfordshire, AL1 3AW

www.cache.org.uk

[email protected]



mailto:[email protected]


April 2008Childcare

Disability AllianceInformation about benefits for

disabled people

Universal House, 88-94 Wentworth

Street, London, E1 7SA

Fax: 020 7247 8765

Telephone: 020 7247 8776

www.disabilityalliance.org

[email protected]

HM Revenue and Customs Employer HelplineGuidance for first time employers

New Employers (NESI): 0845 60 70

143

Established Employers: 08457 143

143

National Childminding AssociationInformation about finding or

becoming a childminder.

NCMA, Royal Court, 81 Tweedy

Road, Bromley, Kent BR1 1TG

Telephone: 0845 880 0044

www.ncma.org.uk

[email protected]

National Day Nurseries AssociationInformation about choosing childcare

and working in childcare.

Oak House , Woodvale Road,

Brighouse, West Yorkshire, HD6

4AB

Fax: 0870 774 4243

Tel: 0870 774 4244

www.ndna.org.uk

[email protected]

National Minimum Wage EnquiriesInformation about the minimum

wage. You can also complain if you

are not being paid the minimum

wage

National Minimum Wage Enquiries,

BP7102, Norham House, Benton

Park View, Newcastle upon Tyne,

NE98 1ZZ

Telephone: 0845 6000 678

Minicom: 0845 915 3296

Northern Ireland: 0845 6500 207

www.hmrc.gov.uk/nmw

Nursery World


April 2008Childcare

Admiral House, 66-68 East

Smithfield, London, E1W 1BX

Telephone: 020 7782 3000

www.nursery-world.co.uk

OfstedThe body that registers and checks

schools and childcare for the under

eights

Alexandra House, 33 Kingsway,

London, WC2B 6SE

Telephone: 08456 404040

Orderline: 0700 263 7833

www.ofsted.gov.uk

[email protected]

Professional Association of Nursery NursesFor information about qualifications

for nannies

2 St James' Court, Friar Gate, Derby,

DE1 1BT

Telephone: 01332 372337

www.pat.org.uk

[email protected]

Tax Credits Helpline

Apply for tax credits, alert the Inland

Revenue to a change in

circumstances or ask for help in

filling out the form.

Telephone: 0845 300 3900

Textphone 0845 608 6000

Northern Ireland 0845 603 2000

Northern Ireland Textphone 0845

607 6078

www.taxcredits.inlandrevenue.

gov.uk

The British Association for Early Childhood EducationInformation on early years education

including leaflets about encouraging

young children to learn.

136 Cavell St, London, E1 2JA

Telephone: 020 7539 5400

www.early-education.org.uk

[email protected]


April 2008Childcare

The Daycare TrustInformation about childcare including

nursery vouchers and help for

students

21 St George's Road, London, SE1

6ES

Telephone: 020 7840 3350

www.daycaretrust.org.uk

[email protected]

The Immigration and Nationality DirectorateInformation on au pairs, and

immigration.

Lunar House, 40 Wellesley Rd,

Croydon, CR9 2BY

Telephone: 0870 606 7766

minicom 0800 38 98 289

www.ind.homeoffice.gov.uk

The International Au Pair Associationc/o FIYTO, Bredegade 25 H, DK

1260, Copenhagen K, Denmark

Telephone: (+45) 33 17 00 66

(Denmark)

www.iapa.org

The LadyAdvertise for a nanny.

39-40 Bedford St, London, WC2E

9ER

Telephone: 020 7379 4717

www.lady.co.uk

The advice given in this factsheet is accurate at April 2008. It may not be accurate after that date.Working Families operates a complaints

procedure to ensure any complaints are

dealt with thoroughly and fairly. If you would

like to have details of the procedure or to

make a complaint please contact the Chief

Executive at Working Families.

If you require a copy of this leaflet in large print, please call 020 7253 7243


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