final project 003
TRANSCRIPT
-
8/3/2019 Final Project 003
1/25
IBA/FPG0709/122/HR/SN
Visit
hrmba.blogspot.com
allmbastuff.blogspot.com
for more project reports, notes etc.
EXECUTIVE SUMMARY
The project was undertaken to analyze the concept of, Training method
effectiveness in meeting the KSA objectives of an organisation and to adopt the
best practices of the industry to serve the customer.
To accomplish the above, around 42 employees of Keane, a Global business and
IT Consulting firm, in Greater Noida were surveyed and interviewed. The core
purpose of the survey was to find out employee perspective towards the training
(mainly induction) that are given to them.
An interview based on a questionnaire to know what does the employee feels in
general towards its own organization and the training methods used. The idea
behind the study is to adopt the best practices and to eliminate the pitfalls of the
system. The project is an approach is how to give feedback on training method
effectiveness in meeting the objectives of the organization.
-
8/3/2019 Final Project 003
2/25
IBA/FPG0709/122/HR/SN 2
Visit
hrmba.blogspot.com
allmbastuff.blogspot.com
for more project reports, notes etc.
CONTENTACKNOWLEDGEMENT.......................2
PREFACE.3
EXECUTIVE SUMMARY..4
COMPANY PROFILE6-9
STATEMENT OF PROBLEM AND ITS IMPORTANCE.10-12
RESEARCH OBJECTIVE..13
RESEARCH METHODOLOGY13
FINDING AND ANALYSIS 14-18
RECOMMENDATION..15-25
CONCLUSION 26
BIBLIOGRAPHY 27
CASE-STUDY..28
-
8/3/2019 Final Project 003
3/25
IBA/FPG0709/122/HR/SN 3
COMPANY PROFILE
Keane is a global services firm that specializes in enabling transformation of its clients
business and IT functions. The transformation partner of choice for clients across a broad
array of industries, Keane is unique in its passion for building satisfying and enduring
relationships with clients. Keanes solutions which comprise consulting, technology, and
outsourcing services are customized to address clients industry-specific challenges and
drive improvements in business performance.
Our promise: to enable swift, dramatic transformation of your critical business and IT
functions.
Our approach: we combine deep industry, business process, and technical expertise with
disciplined program management and an integrated team of global and local professionals to
craft custom solutions that meet each clients specific business requirements.
Your results: we make your organization more efficient, more effective, and more valuable
to your customers now - and for the long term.
Recently acquired by Caritor, an IT services industry pioneer, Keane now offers services that
span consulting, technology, and outsourcing backed by greater technical depth, industry
expertise, and geographic reach. Based in San Ramon, CA, Keane operates in 10 countries
and employs more than 14,000 professionals. From application and business process
outsourcing services to industry-specific solutions that merge consulting insights with
technology innovation, everything Keane does is tailored to meet your unique and specific
business needs. Hear what our clients have to say about working with Keane.
http://www.keane.com/about_keane/client_experiences/index.htmlhttp://www.keane.com/about_keane/client_experiences/index.html -
8/3/2019 Final Project 003
4/25
IBA/FPG0709/122/HR/SN 4
Guiding Principles
Keane is a company grounded in integrity, focused on clients, and driven by results. We
embody the best of what we were 42 years ago, who we are today, and where we will be 42
years from now.
KeanesVision
Build a globally respected and enduring business consulting and information technology
institution that partners with clients to enable them to transform their businesses so that they
get closer to realizing their vision and become a leader in their industry.
Keanes Mission
Help customers improve their company performance by providing world-class solutions viabusiness and IT capabilities that leverage our globally integrated team of thought-provoking,
passionate professionals.
Keanes Core Values
Customer Partnership: We approach every client with a view to build a professionally
enduring relationship
Integrity & Accountability: We have the intellectual honesty to refuse opportunities that we
cannot fulfill to the satisfaction of our clients, but once we commit we stand accountable
Result Orientation: We leverage technology and embrace innovation with a single-minded
focus of delivering leadership results for our clients
Flexibility: We adapt our services and solutions to enable us to exceed our clients
expectations
Care for the Individual: We value the cultural diversity of our employees, treat every
individual with respect, and encourage all to realize their fullest potential
-
8/3/2019 Final Project 003
5/25
IBA/FPG0709/122/HR/SN 5
Leadership Council
Sandeep BhargavaEVP, Industry Solutions and
Business Development
John M. DickGeneral Counsel
Marv MouchawarEVP, Products and
Corporate Development
Karen PowellSVP, Global Client
Management
Krishna PrabhuSVP, Global Client
Management
Jim PuthuffEVP and COO, Global
Client Management
Srikanth RaoEVP, President Keane India
Mani SubramanianChairman & CEO
Dean WilliamsSVP, Global Human
-
8/3/2019 Final Project 003
6/25
IBA/FPG0709/122/HR/SN 6
Capital
Industries served:
Insurance
Public Sector
Healthcare
Telecommunications
Life Sciences
Retail
Energy & Utilities
Transportation
Manufacturing
Hospitality
Financial Services
http://www.keane.com/industries/insurance/index.htmlhttp://www.keane.com/industries/public_sector/index.htmlhttp://www.keane.com/hsd/index.htmlhttp://www.keane.com/industries/1880.htmhttp://www.keane.com/industries/life_sciences/index.htmlhttp://www.keane.com/industries/retail/index.htmlhttp://www.keane.com/industries/energy_and_utilities/index.htmlhttp://www.keane.com/industries/transportation/index.htmlhttp://www.keane.com/industries/manufacturing/index.htmlhttp://www.keane.com/industries/hospitality/index.htmlhttp://www.keane.com/industries/hospitality/index.htmlhttp://www.keane.com/industries/manufacturing/index.htmlhttp://www.keane.com/industries/transportation/index.htmlhttp://www.keane.com/industries/energy_and_utilities/index.htmlhttp://www.keane.com/industries/retail/index.htmlhttp://www.keane.com/industries/life_sciences/index.htmlhttp://www.keane.com/industries/1880.htmhttp://www.keane.com/hsd/index.htmlhttp://www.keane.com/industries/public_sector/index.htmlhttp://www.keane.com/industries/insurance/index.html -
8/3/2019 Final Project 003
7/25
IBA/FPG0709/122/HR/SN 7
STATEMENT OF PROBLEM AND ITS IMPORTANCE
Every organization needs to have well-trained and experienced people to perform the
activities that have to be done. If current or potential job occupants can meet this
requirement, training is not important. When this is not the case, it is necessary to raise the
skill levels and increase the versatility and adaptability of employees.
As jobs have become more complex, the importance of employee training has
increased. When jobs were simple, easy to learn, and influenced to only a small degree by
technological changes, there was little need for employees to upgrade or alter their skills. But
the rapid changes taking place during the last quarter century in our highly sophisticated and
complex society have created increase pressures for organizations to readopt the products and
services produced, the manner in which products and services are produced and offered, the
types of jobs required, and the types of skills necessary to complete these jobs.
Evaluating training effectiveness:
It is not enough to merely assume that any training in an organization offers is
effective. We need to develop substantiate data to determine whether our training effort
is achieving its goals; that is if it is correcting the deficiencies in the skills, knowledge or
attitudes that were assessed as needing attention. It is often easy to generate a new training
program, but if all training effort is not evaluated, it becomes possible to rationalize any
employee training efforts. To avoid the uncontrolled expansion of training costs,
management must insist on a thorough cost benefit evaluation to ensure that the training
dollars generate satisfactory returns.
Here are the three approaches, each of which offers improvement over subjective
opinions.
-
8/3/2019 Final Project 003
8/25
IBA/FPG0709/122/HR/SN 8
Test-retest method:
Participants are given a test before they begin the program. After the program is
completed, the participants retake the test. The difficulty arises in attempting to substantiate
those changes in the test scores will be reflected in performance and that whatever changes
has occurred can be fully attributed to instructions.
Pre-post performance method:
The utilization of tests as proxies for job performance creates the opportunities for
error. The pre-post performance method is designed to correct this error. In this method each
participant is evaluated prior to the training and rated to the actual job performance. After
instruction is completed participants are re-evaluated. This directly deals with job behavior.
Experimental control group method:
Two groups are established-comparable as to skills, intelligence and learning
abilities-and evaluated on actual job performance. Members of the control group work on the
job but do not undergo instruction. The experimental group is given the instruction. At the
conclusion of the training the two groups are re-evaluated. If the training is really effective,
the experimental groups performance will have improved, and its performance will be
substantially better than that of the control group. This approach attempts to correct forfactors other than the instruction program that influence job performance.
Summary
From the three methods mentioned, the experimental control group method is preferred. But
costs, time and questions about the ethical activity is withholding training from some
employees may make this method inappropriate. With in the evaluation we should assess four
areas:
Trainee reaction
Learning
Behavior
Results
-
8/3/2019 Final Project 003
9/25
IBA/FPG0709/122/HR/SN 9
The trainees reaction includes the subjective assessment. If the objective of the
program is consistent with the expectation of the participants. If the trainees perceive that the
training program was ineffective, this should immediately raise a red flag about the program.
An excellent reaction in the participants may indicate that the session had an entertainment
value and therefore and excellent rating is not an accurate evaluation.
To conduct the analysis we need to generate three measures; cost, change, and
impact. The costs are those monetary outlays for providing the training. The change factor
looks at the difference between what one knew after the training as compared with before the
training. The last factor impact, tries to show what change was solely attributed to the
training program. It measures after the training results.
Thus it is impossible to claim that the training, in and of itself, is effective unless it is
evaluated. If those responsible for training are convinced that every training program being
offered is good, it is a reasonable bet that little evaluation is taking place, and it is very
much possible that the actual training could be improved.
I have tried to reach the different parameters needed to strive upon to make the
training program more effective. The project thus gives the idea by touching on the different
titles which will help practically in making the organization success in its training programs.
-
8/3/2019 Final Project 003
10/25
IBA/FPG0709/122/HR/SN 10
RESEARCH OBJECTIVE
The objectives of the project can be broadly classified as
1. Collecting information about the training methods used in an
organization.
2. Determining and evaluating the effectiveness of the training methods
in meeting the KSA objectives.
RESEARCH METHODOLOGY
Data Sources: Primary and Secondary.
Research Approaches: Survey method
Research Instruments: Questionnaires
Sampling Plan:
The sample unit was the employees of Keane
Consultancy.
The sample size was 42 employees.
The sampling procedure was Stratified Random
Sampling.
-
8/3/2019 Final Project 003
11/25
IBA/FPG0709/122/HR/SN 11
Analysis of Responses
0
20
40
60
80
100
120
1)Exte
ntto
whic
hobjec
tives
of
traini
ngpro
gram
achiev
ed.(Q1)
Percentage
2)Exte
ntto
which
personalobje
ctives
of
training
been
achiev
ed.(Q2)
Percentage
3)Exte
nttoyouwi
llrecom
men
dothe
rs
to
attend
thetra
ining
.(Q5)
Percentage
4)Exte
ntto
which
your
appreciatio
n
andunderstandingo
fjobenha
nced
.(Q3)
Percentage
5)Postt
raining,
exte
nttowhic
hyour
a.Line
man
agerhelpe
dto
imple
ment
your
Action
-plan
Percentage
b.Colleagu
eshelpe
dto
imple
menty
our
Actio
npla
n.(Q11)
Percentage
6)Overallr
ating
oftraini
ngprogram
.(Q4)
Percentage
7)Len
gthof
theprogram.(Q6)
Percentage
8)Pacing
oftheprogram.(Q8)
Percentage
9)Logica
llysequence
oftheprogram.(Q7)
Percentage
10)H
aspost-t
rainingdebriefing
meetin
g
lineman
agerbe
enarra
nged?(Q
Per c
Statements
p
Fully Not at all Total
Contact Methods: Personal Interview.
FINDING AND ANALYSIS
-
8/3/2019 Final Project 003
12/25
IBA/FPG0709/122/HR/SN 12
Statement FullyNot atall Tota
) Extent to which objectives of 6 5 4 3 2 1
training program achieved. (Q1) 3 18 16 3 2 0
Percentage 7.14 42.86 38.10 7.14 4.76 0
2) Extent to which personal objectives
of training been achieved. (Q2) 7 11 18 3 2 1
Percentage 16.67 26.19 42.86 7.14 4.76 2.38
3) Extent to you will recommend others
to attend the training. (Q5) 17 10 8 6 1 0
Percentage 40.48 23.81 19.05 14.29 2.38 0
A LotNot atall
4) Extent to which your appreciation 6 5 4 3 2 1
and understanding of job enhanced. (Q3) 15 13 9 3 1 1
Percentage 35.71 30.95 21.43 7.14 2.38 2.38
5) Post training, extent to which your
a. Line manager helped to implement
your Action-plan 6 9 16 4 4 3
Percentage 14.29 21.43 38.1 9.52 9.52 7.14
b. Colleagues helped to implement your
Action plan. (Q11) 3 19 11 7 2 0
Percentage 7.14 45.24 26.19 16.67 4.76 0
Excellent Poor
6) Overall rating of training program. (Q4) 4 16 9 3 0 0
Percentage 9.52 38.1 21.43 7.14 0 0
Too shortJustright
Toolong
7) Length of the program. (Q6) 9 31 2
Percentage 21.43 73.81 4.76
8) Pacing of the program. (Q8) 4 34 4
Percentage 9.52 80.95 9.52
Well sequenced Poorly sequenced
9) Logically sequence of the program. (Q7) 7 13 15 5 2 0
-
8/3/2019 Final Project 003
13/25
IBA/FPG0709/122/HR/SN 13
Percentage 16.67 30.95 35.71 11.90 4.76 0
0) Has post-training debriefing meeting Yes No
line manager been arranged? (Q10) 27 15
Percentage 64.29 35.71
From the responses, we can arrive at the following conclusions:
Analysis of General feedback
1. Objectives of the training program
Around 90% of the employees have responded on the positive side, (4,5,6) that the
objective of the training has been achieved, though they are not fully satisfied
because only 7% have responded to 6(fully satisfied) option.
2. Achievement of Personal Objective
Though around 85% are of the view that somewhat their personal objectives are
achieved but around 17% fully agree to that.
3. Enhancement of appreciation and understanding of job as a whole
Here we got a good response, around 66% agree that after training their
understanding and appreciation of the job has increased, however they have come up
with different suggestions, which are discussed later.
4. Overall rating of the program
Though only 60% have rated the program positively but only 10% have rated them as
Excellent.
5. Recommendation to others
Around 63% have Fully recommended others to attend the program.
Analysis of feedback on Balance of the Program
6. Length of the Training program
Around 74% feel that the length of the program is Just right, rest are of not
satisfied.
7. Logical sequence of the Training program
-
8/3/2019 Final Project 003
14/25
IBA/FPG0709/122/HR/SN 14
Only around 48% are of the opinion that the program was well sequenced, rest want
more improvement.
8. Pacing of the Training program
Here around 81% of the respondents feel that the pacing of the program was Just
Right.
Analysis of feedback on Training Program Content
9. Best things that respondents liked about the program are: Informative content
Friendly atmosphere
Its practical exposure
And few liked the Trainer also.
Things they didnt liked about the Content are:
No alternate knowledge was provided
Abrupt and hectic schedule
Its long stretch
Few didnt liked the trainer and the tests conducted
Analysis of feedback on Post Training Scenario
10.Only for 64% of the respondents, a proper post-training debriefing meeting with
their managers was arranged, it is recommended to arrange a meeting for all, wherein
they can be told how to apply the theoretical part (learnt in the training) in the actual
job.
11.Assistance to implement the Action plan
a. Around 35% fully agree that they received assistance from their Boss.
b. However around 53% agree that they received a lot of help from their
colleagues.
-
8/3/2019 Final Project 003
15/25
IBA/FPG0709/122/HR/SN 15
12.Though the respondents came up with various Recommendations to
improve the Training program, the most common ones are
Majority recommended for more of practical orientation.
Certifications and proper appraisal should be given.
There should be fun element and in tandem with latest market requirement.
There should be more interaction between trainer and trainee.
Lastly few suggested that the training should be informal and a bit elaborate.
-
8/3/2019 Final Project 003
16/25
IBA/FPG0709/122/HR/SN 16
RECOMMENDATIONS- for effective training:
-
Selection procedure:
Every training program must address certain vital issues:
Who are the trainees?
Who are the trainers?
What methods and techniques?
What should be the level of training?
What principles of learning?
Where to conduct the program?
Training should be such that it breaks the mental barriers of employees so that they come out
with their suggestions, complaints, and necessities. The organization can get the basic
feedback which will ultimately help in increasing the productivity.
Inputs in training and development:
Any Training program must contain inputs which enable the participants to gain
skills, learn theoretical concepts and help acquire vision to look into the distant future. In
addition to these, there is a need to impart ethical orientation, emphasis on attitudinal changes
and stress upon decision making and problem solving abilities.
Ethics in T&D:
There is no denial of the fact that ethics are largely ignored in businesses. Unethical
practices abound in marketing, finance and production functions in an organization. They are
less seen and talked about in the personnel function. It is HR managers duty to enlighten all
the employees in the organization about the need for ethical behavior.
-
8/3/2019 Final Project 003
17/25
IBA/FPG0709/122/HR/SN 17
Attitudinal Changes:
Attitudes affect motivation, satisfaction and job commitment. Negative attitudes need
to be converted into positive attitudes so it is the duty of the HR manager to take care of
negative attitudes and converting into the positive one.
Decision making and problem solving skills:
It must focus on methods and techniques for making organizational decisions and
solving work related problems. The HR manager should have the capability of groom the
trainees with the decision making and problem solving skills.
Some Important steps that has to be taken into consideration to make
training effective.
1. Ensure that training contributes to competitive strategies of the firm. Different
strategies need different HR skills for implementation. Let training help employees at
all levels acquire the needed skills.
2. Ensure that a comprehensive and systematic approach to training exists, and
training and re-training are done at all levels on a continuous and on-going basis.3. Ensure that there is proper linkage among organizational, operational and
individual training needs.
4. Create a system to evaluate the effectiveness of the training.
-
8/3/2019 Final Project 003
18/25
IBA/FPG0709/122/HR/SN 18
The Kirkpatrick Model
The most well-known and used model for measuring the effective of training
programs was developed by Donald Kirkpatrick in the late 1950s. It has since been adapted
and modified by a number of writers; however, the basic structure has well stood the test of
time. The basic structure of Kirkpatricks four-level model is shown here.
Figure 1 - Kirkpatrick Model for Evaluating Effectiveness of Training
Programs
Level 4 -
Results
What organizational benefits resulted from
the training?
Level 3 -
Behavior
To what extent did participants change their
behavior back in the workplace as a result of
the training?
Level 2 -
Learning
To what extent did participants improve
knowledge and skills and change attitudes as
a result of the training?
Level 1 -
ReactionHow did participants react to the program?
An evaluation at each level answers whether a fundamental requirement of the
training program was met. Its not that conducting an evaluation at one level is more
important that another. All levels of evaluation are important. In fact, the Kirkpatrick model
explains the usefulness of performing evaluations at each level. Each level provides a
diagnostic checkpoint for problems at the succeeding level. So, if participants did not learn
(Level 2), participant reactions gathered at Level 1 (Reaction) will reveal the barriers to
-
8/3/2019 Final Project 003
19/25
IBA/FPG0709/122/HR/SN 19
learning. Now moving up to the next level, if participants did not use the skills once back in
the workplace (Level 3), perhaps they did not learn the required skills in the first place (Level
2).
The difficulty and cost of conducting an evaluation increases as you move up the
levels. So, you will need to consider carefully what levels of evaluation you will conduct for
which programs. You may decide to conduct Level 1 evaluations (Reaction) for all programs,
Level 2 evaluations (Learning) for hard-skills programs only, Level 3 evaluations
(Behavior) for strategic programs only and Level 4 evaluations (Results) for programs
costing much. Above all else, before starting an evaluation, be crystal clear about your
purpose in conducting the evaluation.
Using the Kirkpatrick Model
How do you conduct an evaluation? Here is a quick guide on some appropriate information
sources for each level.
Level 1 (Reaction)
completed participant feedback questionnaire
informal comments from participants
focus group sessions with participants
Level 2 (Learning)
pre- and post-test scores
on-the-job assessments
supervisor reports
Level 3 (Behavior)
completed self-assessment questionnaire
on-the-job observation
reports from customers, peers and participants manager
-
8/3/2019 Final Project 003
20/25
IBA/FPG0709/122/HR/SN 20
Level 4 (Results)
financial reports
quality inspections
interview with the participants
Train the Trainer
To train the trainer objective is to enable delegates to design, train, evaluate and
follow up effective training programmes. They will also learn how to design training of any
length for groups of varying sizes, learning styles and experience. One can focus on delivery
skills (effective body language and voice projection) and also teach classic techniques about
handling difficult trainees and controlling the group
There are different agendas on which one can train the trainer:
Appraisal skills
Assertiveness Skills
Assertiveness and managing conflict
Coaching for managers
Disciplinary procedures and correcting poor performance
Dealing with difficult people
Interviewing Skills
Negotiation skills
Presentation skills
PowerPoint Presentation Skills
Project management for non-project managers
Stress Management
Time Management
http://www.totalsuccess.co.uk/performance_appraisal.htmhttp://www.totalsuccess.co.uk/assertiveness.htmhttp://www.totalsuccess.co.uk/assertivenessandconflictmanagement.htmhttp://www.totalsuccess.co.uk/coaching_for_managers-training-course.htmhttp://www.totalsuccess.co.uk/coaching_for_managers-training-course.htmhttp://www.totalsuccess.co.uk/disciplinary_procedures_and_correcting_poor-performance-training-course.htmhttp://www.totalsuccess.co.uk/dealing_with_difficult_people-conflict_management_training.htmhttp://www.totalsuccess.co.uk/dealing_with_difficult_people-conflict_management_training.htmhttp://www.totalsuccess.co.uk/interviewingskills.htmhttp://www.totalsuccess.co.uk/negotiation_skills-training-course.htmhttp://www.totalsuccess.co.uk/presentationskills.htmhttp://www.totalsuccess.co.uk/presentingwithpowerpoint.htmhttp://www.totalsuccess.co.uk/project_management_for-non-project-managers_training_course.htmhttp://www.totalsuccess.co.uk/stress_management.htmlhttp://www.totalsuccess.co.uk/timemanagement.htmhttp://www.totalsuccess.co.uk/timemanagement.htmhttp://www.totalsuccess.co.uk/stress_management.htmlhttp://www.totalsuccess.co.uk/project_management_for-non-project-managers_training_course.htmhttp://www.totalsuccess.co.uk/presentingwithpowerpoint.htmhttp://www.totalsuccess.co.uk/presentationskills.htmhttp://www.totalsuccess.co.uk/negotiation_skills-training-course.htmhttp://www.totalsuccess.co.uk/interviewingskills.htmhttp://www.totalsuccess.co.uk/dealing_with_difficult_people-conflict_management_training.htmhttp://www.totalsuccess.co.uk/disciplinary_procedures_and_correcting_poor-performance-training-course.htmhttp://www.totalsuccess.co.uk/disciplinary_procedures_and_correcting_poor-performance-training-course.htmhttp://www.totalsuccess.co.uk/coaching_for_managers-training-course.htmhttp://www.totalsuccess.co.uk/assertivenessandconflictmanagement.htmhttp://www.totalsuccess.co.uk/assertiveness.htmhttp://www.totalsuccess.co.uk/performance_appraisal.htm -
8/3/2019 Final Project 003
21/25
IBA/FPG0709/122/HR/SN 21
The New Manager
Planning the Training Event
Overview of key competencies in implementing effective training events
Planning a training event
Module 1 : Providing Logistical Support
o 1.1 Define the training framework
o 1.2 Define role of the training administrator
o 1.3 Manage the budgeting process
o 1.4 Manage the invitation process
o 1.5 Determine and select training venue
o 1.6 Manage travel and accommodation requirements
o 1.7 Determine and select Subject Matter Specialist
o 1.8 Manage technical and human resources
o 1.9 Review and evaluate the training logistics and support
Module 2: Developing training programmes
o 2.1 Identify participants
o 2.2 Understand adult learning principles
o 2.3 Design needs assessments: strategies and tools
o 2.4 Conduct and analyze needs assessments
o 2.5 Develop learning objectives - workshop/session
o 2.6 Develop content outline
o 2.7 Identify appropriate training and facilitation techniques
o 2.8 Develop training programmes
http://www.totalsuccess.co.uk/management-training-course.htmhttp://www.totalsuccess.co.uk/management-training-course.htm -
8/3/2019 Final Project 003
22/25
IBA/FPG0709/122/HR/SN 22
Training Content
Module 3: Adapting and Developing Contento 3.1 Identify and assess existing materials
o 3.2 Adapt materials
o 3.3. Validate the training design
o 3.4 Finalize materials
Training Delivery
Module 4: Implementing Effective Training Events
o 4.1 Apply adult learning principles
o 4.2 Identify differences between training and facilitation
o 4.3 Use appropriate training and facilitation techniques
o 4.4 Create positive learning environment
o 4.5 Co-facilitate with Subject Matter Specialists (Resource Persons)
o 4.6 Verify achievement of learning objectives
Training Evaluation
Module 5: Evaluating and Reviewing Training
o 5.1 Summarize the process of evaluation
o 5.2 Select training and evaluation methods
o 5.3 Assess and summarize training experiences
o 5.4 Assess impact of training event
o 5.5 Report evaluation results
o
5.6 Apply outcomes of evaluation and review
Visit
hrmba.blogspot.com
allmbastuff.blogspot.com
-
8/3/2019 Final Project 003
23/25
IBA/FPG0709/122/HR/SN 23
for more project reports, notes etc.
CONCLUSION
The project was the addition of the classroom study that I have undergone plus the
practical knowledge that I have gained during my curriculum part. The project being more
suggestive and practical I have tried to be more analytical on various aspects that have been
covered.
Throughout the project we have discussed the need of training and development
activities in the organization as well as the expected outcomes from such endeavors. Inpractice, however, it is not uncommon for individuals to be sent to or to attend training events
as a reward for past good work. While recognizing that good work has its merits, it is our
premise that sending employees to a training program as a reward rather than fulfill a training
and development need undermines good training and development practices.
THE BEST MINUTEI SPEND
IS THE ONE I INVEST
IN PEOPLE.
Visit
-
8/3/2019 Final Project 003
24/25
IBA/FPG0709/122/HR/SN 24
hrmba.blogspot.com
allmbastuff.blogspot.com
for more project reports, notes etc.
BIBLIOGRAPHY
Human Resource Management
-Stephen Robbins
Human Resource Management
- K. Ashwathappa
Organizational Behavior
- Robbins
www.casestudiesinfo.blogspot.com
www.hr-guide.com
www.citehr.com
www.google.com
-
8/3/2019 Final Project 003
25/25
CASE-STUDY
Keane, headquartered in San Ramon, CA, is a global business and IT consulting firm
delivering world-class solutions to clients across a broad array of industries. In June
2007, Caritor acquired Keane, bringing together the strengths and values of two industry
leaders: Caritor, a globally integrated IT solutions provider with a 15-year history, and
Keane, a 42-year-old business and IT services leader. Partnering with clients in ten
countries, Keane provides the results-driven orientation, fast and flexible global sourcing
model, and disciplined program management required to ensure flawless delivery and
success for our clients.
It has its branch office in Noida SEZ, where in various trainings, mainly induction and IT
related, are provided.
Visit
hrmba.blogspot.com
allmbastuff.blogspot.com
for more project reports, notes etc.