final field report

7/31/2019 Final Field Report

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TABLE OF CONTENT

PART I: Rational of report and overview of Hoa Phat UDC JSC ............... 3

Rational of report ...................................................................................... 3

1.2 Hoa Phat Urban Development and Construction Joint Stock Company

(Hoa Phat UDC JSC) ................................................................................... 5

1.2.1. History and development ............................................................. 5

1.2.2. Key business activities ................................................................. 6

1.2.2.1. Industrial zones development ....................................61.2.2.2. Residential urban area real estate ..............................7

PART II: The procedure and problems of transferring condominium

apartment purchase and sale contract at Hoa Phat UDC JSC .....................9

2.1. The procedure of transferring condominium apartment purchase andsale contract at Hoa Phat UDC JSC ............................................................ 9

2.1.1. Legal basis ................................................................................... 9

2.1.2. The procedure of transferring condominium apartment purchase

and sale contract at Hoa Phat UDC JSC ................................................ 12

2.1.2.1. Subjects of application ............................................. 122.1.2.2. Order of implementation .......................................... 13

2.2. Problems of transferring condominium apartment purchase and sale

contract at Hoa Phat UDC JSC .................................................................. 18

2.2.1. Arranging customer dossiers ...................................................... 18

2.2.2. Updating the personal information change of customers ............18

2.2.3. Defining responsibility of sales staff ........................................... 18

2.2.4. Guidance on preparing required documents ............................... 19

PART III: Some recommendations for Hoa Phat UDC JSC ......................20

3.1. Arranging customer dossier in the uniform order ..............................20

3.2. Marking and computerizing the changes of customers personal

information ............................................................................................. 20

3.3. Assigning specific responsibilities for sales staff ............................... 21

3.4. Providing customers with detailed guidance before meeting ............21

CONCLUSION ...............................................................................................22

REFERENCCES ............................................................................................23

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ACKNOWLEDGEMENTS

To be able to complete this report, I have to give my thanks to many

enthusiastic people who helped us in this time.

Above all, I am deeply indebted to my instructor, Mrs. Bui Thi Quynh

Giao for her clear explanation and enthusiasm. I acknowledge my gratitude for

her careful instruction and correction, which helped us out of difficulties in

formulating my report topic and constructing the method to focus on necessary

things. Her critical comments helped me recognize the problems of my report, so

that I had proper adjustments.

In addition, I would like to express my sincere thanks to Hoa Phat Urban

Development and Construction Joint Stock Company (Hoa Phat UDC JSC),

where I had a meaningful time to experience and understand more about a

companys business activities. Moreover, this company provided me with

relevant information to arrive at my report findings and conclusion.

I am very grateful to every body because they gave me a memorable time

in my student life.

Hanoi, August 2012

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INTRODUCTION

After a long time of crisis, the real estate market (REM) in Viet Nam in

the middle of 2012 has received more good news. By the end of 2012, it is

forecasted that the REM has changed positively. According to economic experts,

with many positive actions from the government to support the real estate market

will get much better information and recover in the second half of 2012. Many

companies have announced a series of real estate projects. It means that REM is

becoming warmer and more active.

The Government Decree No. 71/2010/ND-CP of June 23, 2010 has shown

its effectiveness. Since the Government Decree 71 was born, the tighter

regulations eliminate many businesses that do not have enough financial

resources. Thus, only those enterprises with the strong financial capacity can

survive. Hoa Phat UDC JSC is one of those enterprises. The company has caught

up with new regulations and initiated in accordance with the decree issued. Real

estate is the hot topic today, so real estate purchase and sale is an interest of

individuals, enterprises and state. However, behind real estate purchase and sale

is a complex series of procedures. The introduction of Decree 71 has contributed

to the transparency of these procedures. One of procedures I chose to write in my

report is The procedure of transferring condominium apartment purchase and

sale contract at Hoa Phat Urban Development and Construction.

It is proposed that the report will be divided into three chapters in the following

order:

PART I: Rational of report and overview of Hoa Phat UDC JSC

PART II: The procedure and problems of transferring

condominium apartment purchase and sale contract

PART III: Some recommendations for Hoa Phat UDC JSC

PART I: Rational of report and overview of Hoa Phat UDC JSC

Rational of report

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The procedure of transferring condominium apartment purchase and sale

contract is an extremely important technical procedure one. If not done carefully

and thoughtfully, it will cause a lot of trouble and disputes. Before the relevant

regulations, the transferring of contract on house purchase and sale takes place

under the specific provisions of each company. It is very easy to cause conflicts

between the parties. Because a party is the company (seller) who has a lot of

information, another party is a customer (a buyer). It will certainly appear the

phenomenon of asymmetric information. That means the company understand its

procedures more while the customer will be more passive. As a result, engaged

in real estate projects in the form of capital contribution, buyers are always in

disadvantage. Moreover, contracts are drafted by investors with most terms

beneficial to them. That requires a legal document to give detailed regulations

about the transferring of contract on house purchase and sale. Thus, the

Government Decree No. 71/2010/ND-CP of June 23, 2010 and Circular No.

16/2010/TT-BXD of September 1, 2010 were issued. Thanks to them, this

procedure has been rigorously specified, which has helped improve the operation

of real estate companies and all companies implement this procedure under a

single system of regulations.

I decided to choose this topic because documents are available and

completely exact, so my report will be informative and have a strong base. The

procedure of transferring the condominium apartment purchase and sale contract

written by Hoa Phat UDC JSC is in Vietnamese while my report is in English.

Therefore, my English report is a useful document for the company to deal with

foreign customers.

As I observe and partly attend to the procedure of transferring contract on

purchase and sale of house, it is very complex and requires high carefulness.

Customers must be involved to these procedures to know what they are doing

and why they must do these. They must really understand the procedure to

protect their rights as well as perform their obligations. Even sales staff spends

much time in doing all procedures. Thus, I decided to choose this topic: The

procedure of transferring the condominium apartment purchase and sale

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Business activities of Hoa Phat UDC JSC have remarkable influences on

other businesses revenue as well as the Groups. In 2011, the tightening

monetary policy was implemented to tackle inflation. This has negatively

affected the real estate industry, and in turn, reduced the demand of construction

steel and other relevant products of the Group like: construction machines,

furniture, refrigeration, etc. So the growth of Hoa Phat USD JSC encourages the

growth of Hoa Phat Steel JSC, Hoa Phat Equipment Accessories Co. Ltd, Hoa

Phat Furniture JSC Because other businesses of the group play important roles

in supplying Hoa Phat UDC JSC with cheaper and high-quality materials. In

contrast, the reduction of Hoa Phat UDC JSC certainly brings some

disadvantages to other businesses.

In the years of challenge for real estate business Hoa Phat UDC JSC has

been affected to some extent. However, while many real estate companies went

bankruptcy, many others stopped their businesses or operated moderately, Hoa

Phat UCD JSC has still managed progress of its projects well. As an evident, one

real estate project finished 3 months before schedule, and the other are being

deployed in time. Hoa Phat also contributed 0.8% of the revenue and 0.9% of the

profit of the Group.

1.2.2. Key business activities

The principal activities of Hoa Pat UDC JSC are civil and industrial

construction, development of real estate for sales and lease, leasing houses and

offices, investing in and building technical infrastructure.

1.2.2.1. Industrial zones developmentThe whole area with completed infrastructure in Pho Noi A Industrial

zone in Hung Yen province has been leased. Hoa Pat UCD JSC is currently

performing ground clearance work of the rest with the area of 80 ha and in the

preparatory phase of investing in Pho Noi A Industrial Zone with the area of 210

ha. This will increase the total area to 600 ha. With good location, Pho Noi A

Industrial has become the ideal destination for investors especially foreign

investors. It is planned to complete ground clearance in Q4/2012, then start

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building infrastructure according to each investment phase for lease and deliver

to registered customers. Apart from the success in Pho Noi A Industrial Zone,

Hoa Mac Industrial Zone in Ha Nam province with the area of 200 ha which is

currently in progress of finalizing infrastructure still receive significant concern

from domestic and foreign investors, especially large investors from Japan,

Europe, and the U.S. Until the end of 2011, there were five domestic and foreign

investors started building their factories and went to operation with the leased

area of more than 10 ha.

1.2.2.2. Residential urban area real estate

High-class office, trading center and housing building (Hoa Phat Giai

Phong Building) at 257 Giai Phong road, Dong Da district, Hanoi is the first

housing project of the group and is highly valued by customers in terms of

progress and quality of construction. The project completed 3 months before its

deadline. Up to 31/12/2011, Hoa Pat delivered more than 20 apartments for

clients in need of early delivery, and intended to hand over the rest of apartments

to clients before 31/3/2012. The projects revenue and profit before tax are

recorded in 2012 (around VND 379 billion of revenue and VND 110 billion

profit before tax).

Simultaneously, Hoa Phat is currently building the Mandarin Garden

complex with 999 apartments in the ideal golden location in Southeast Tran Duy

Hung urban area, Cau Giay district, Hanoi city. As at the end of March 2012, the

project has been finished the body up to the 16th floor. It is expected to complete

the roof of first block by July 2012, and finish the body structure of whole

project by October 2012. Hoa Phats trust is assured by the quality and timely

progress of the construction project. Thus, Hoa Phat Groups real estate trading

floor welcomes many guests who search for the projects information and

register to buy apartments.

Apart from ensuring the progress of the above project, Hoa Phat is also

completing legal procedures and in preparatory phase of investment in 2012 for

the 21-storey apartment building on 3,394 m

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land at 70 Nguyen Duc Canh,Hoang Mai district, Hanoi city and the 30-storey complex of services, commerce,

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culture, sports housing and office leasing at 493 Truong Dinh, Hoang Mai,

Hanoi. This will ensure the revenue and profits for the coming years.

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PART II: The procedure and problems of transferring condominium

apartment purchase and sale contract at Hoa Phat UDC JSC

2.1. The procedure of transferring condominium apartment purchase and sale

contract at Hoa Phat UDC JSC

2.1.1. Legal basis

The real estate companies mainly base on the procedure of transferring

condominium apartment purchase and sale contract regulated more specifically

in the Circular No. 16/2010/TT-BXD of September 1, 2010. I pick up the two

most important articles related to my topic in this circular, they are:

Article 20: Handling of cases of transfer of house purchase and

sale contracts under housing development projects, new urban center

projects or eco-tourist zone or resort projects.

1. A household, an individual or an organization without real estate

trading function that wishes to transfer a contract to purchase and sell a future

house after the effective date of Decree No. 71/2010/ND-CP shall comply with

the following regulations:

a/ The involved parties shall make a document on the transfer of a house

purchase and sale contract according to the form provided in Article 14 to this

Circular and have it certified by a notary public. When requesting notarization,

the parties shall produce the house purchase and sale contract signed with the

investor. If they transfer such contract from the second time on, they shall

produce the document on the previous transfer;

b/ Based on the contract transfer document made under Point a of this

Clause, either party shall, as agreed, submit copies of papers (including the

contract transfer document; receipts of capital contribution or payment of money

to the investor; and house purchase and sale contract signed with the investor) tothe tax office for carrying out procedures for income tax collection under law. If

contract transfer is eligible for income tax exemption, the tax offices papers

certifying such exemption are required;

c/ After paying taxes under regulations, the contract transferee shall

submit a dossier of request for contract transfer (comprising a copy of the

income tax receipt or tax offices paper evidencing income tax exemption; a

copy of the house purchase and sale contract signed with the investor and the

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original contract transfer document certified by the notary public) for the

investor to certify this contract transfer document. Within 5 working days after

receiving the transferees dossier, the investor shall certify the contract transfer

document and hand it to the transferee. The investor may not collect any charge

from such transfer.

After certifying the contract transfer document, the investor shall

terminate transactions with the transferor and directly conduct transactions with

the transferee. The transferee may take over the transferors rights an obligations

under the house purchase and sale contract signed with the investor and will be

regarded as the house purchaser from that date;

d/ In case of multiple transfer of a house purchase and sale contract, from

the second transfer on, the involved parties shall carry out procedures under

Points a, b and c of this Clause. The subsequent transferee shall receive and keep

papers related to the previous transfer;

e/ The final transferee (organization or individual that sends an

application to a competent state agency for a house ownership certificate) may

have his/her/its name written in the land use right or house and land-attached

asset ownership certificate. When carrying out procedures for the grant of house

ownership certificates, in addition to papers under regulations on grant of land

use right or house and land-attached asset ownership certificates, the investor (or

applicant for such certificate) shall submit to the certificate-granting agency the

following papers related to the contract transfer:

- The house purchase and sale contract signed between the investor and first-time

purchaser;

- Papers certifying via-floor trading (for houses in provinces or centrally run

cities in which exist real estate trading floors) or the provincial-level

Construction Departments certification of allocation of the house (for cases

eligible for house allocation) for the first-time purchaser;

- The contract transfer document, certified by a notary public and the investor,

and income tax receipt or paper certifying income tax exemption under

regulations.

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In case of multiple transfers of a house purchase and sale contract, the last

applicant for a certificate shall submit contract transfer documents and tax

receipts of previous transfers or paper certifying income tax exemption to the

agency with certificate-granting competence.

Article 21: House-related contracts

1. House-related transactions shall be made in contract (referred to as

house-related contracts) with the details specified in Article 93 of the Housing

Law, the Civil Code, and Article 63 of Decree No. 71/2010/NDCP, and

according to the forms and details provided in appendices to this Circular.

2. In addition to the details specified in Clause 1 of this Article, a

condominium apartment purchase and sale contract must also indicate the

following: area under common ownership, area under private ownership of the

condominium owner; floor area of the apartment (determined on the principle of

calculating the apartments clearance or calculating from the middle of the

surrounding walls and walls separating apartments); maintenance fund equal to

2% of the apartment sales; funds to be raised for managing the condominium

operation; principle of adjusting such funds, which must not exceed the ceiling

prices promulgated by the provinciallevel Peoples Committee of the locality in

which exists the condominium, unless otherwise agreed by the parties. Enclosed

with the condominium apartment purchase and sale contract must be an internal

regulation on use management of the condominium issued by the investor and a

list ofconstruction materials used inside and outside the apartments.

3. House-related contracts shall be notarized and certified under the law

on notarization, the Housing Law, Decree No. 71/2010/ND-CP, the civil law and

this Circular. In case of authorized management, use and care of houses and

authorized sale, lease, lease-purchase or donation of houses (or authorized

disposal of houses), the authorizing party may make a document of authorization

and the agency with notarization and certification competence may notarize or

certify such authorization only after houses are completely built (the authorizing

party has either of the following papers: house ownership

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certificate; or house handover record or record of house completion under the

construction law).

2.1.2. The procedure of transferring condominium apartment purchase and sale


Basing on legal basis, Hoa Phat UDC JSC built its own procedure of

transferring condominium apartment purchase and sale contract. This procedure

is exactly and sequentially implemented under the following guidance:

2.1.2.1. Subjects of application

- This Law applies to a household, an individual or an organization without real

estate trading to transfer the condominium apartment purchase and sale contract

signed with the investor

- The guidance only applies to customers who signed the condominium

apartment purchase and sale contract, excluding the following cases:

Apartments certified in writing by investor (Commitment of 3

parties/agreements) on bank mortgage.

Apartment handed over by the investor.

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2.1.2.2. Order of implementation


contract at Hoa Phat UDC JSC includes eight main steps.

Figure 2.1: Order of implementation

SIGN THE NOTARIZED CONTRACT

TRANSFER DOCUMENT

PAY TAX OF CONTRACT TRANSFER

REICEVE THE CONTRACT

TRANSFER DOSSIER

CHECK

CERTIFICATE THE CONTRACT

TRANSFER DOCUMENT

RETURN THE RESULT OF THE

CONTRACT TRANSFER DOSSIER

UPDATE NEW CUSTOMERS

PROFILE

SAVE

Satisfactory

Unsatisfactory

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STEP 1:Sign the notarized contract transfer document

The transferor and the transferee (the parties) make a contract transfer

document and have it notarized by a notary public. (a contract transfer document

is made mostly by a notary public).

When requesting notarization of a contract transfer document, the parties

shall produce the condominium apartment purchase and sale contract signed with

the investor; if they transfer such contract from the second time on, they shall

produce the document on the previous transfer.

STEP2:Pay tax of contract transfer

Based on the contract transfer document notarized and certified, either

party shall, as agreed, submit copies of papers to the district tax office for

carrying out procedures for income tax collection under law. The copies of

papers are:

- The original contract transfer document certified by the notary public (to

submit to the tax office)

- A copy of the receipt of payment to the investor

- A copy of the receipt of added-value for each the payment period

- A copy of the house purchase and sale contract signed with the investor

- A copy of the parties identity card and household registration book

After submitting the dossiers, the tax office shall evaluate and issue a

report of income tax collection. The taxpayer (the transferor of transferee as

agreed) shall pay tax according to the tax offices report to obtain the income tax

receipt. If contract transfer is eligible for income tax exemption, the tax offices

papers certifying such exemption are required.

STEP3:Receive the contract transfer dossier

After paying taxes under regulations, the contract transferee shall submit

a dossier of request for contract transfer for the investor to certify this contract

transfer document, comprising:

- 3 original contract transfer documents certified by the notary public

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- An original of tax payment notice

- An original of receipt of money payment to state budget or the original of tax

offices paper evidencing income tax exemption

- A notarized copy of the transferees people identity card and permanent

residence hook; if the transferees are co-owners (spouse), a notarized copy of a

marriage certificate will be required.

- A notarized copy of the condominium apartment purchase and sale contract

signed with the investor

- A notarized copy of contract transfer document certified by the investor from

previous transfers (from the second transfer on)

When the transferee submits the dossier, sale staff shall check the above

requested items of the dossier and see whether transferred apartment is a

transferable subject under the provisions of this guidance.

- If the apartment is untransferable under the provisions of this guidance, sale

staff must notice and explain this to the transferee.

- If the apartment is transferable with the complete dossier under the provisions,

sale staff shall receive the transferees dossier of request for contract transfer.

STEP 4:Check and verify the dossier of contract transfer

After receiving the dossier of contract transfer, sales staff will have to

examine and verify the dossiers legality, validity and complete content.

The content to check and verify:

- The condition of the apartment mortgage (the certification of third-party

commitments with bank)

Sales staff has to examine and compare the condition of the apartment

mortgage to the accounting department.

- The content of contract transfer document must be consistent with the

condominium apartment purchase and sale contract, requiring the following main

contents:

Name and number of a contract , date of signing the contract (or

document if transferred from the second time on)

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The number of apartments transferred

Profile of apartment purchasers in the contract

Price of apartment in the contract

The transferors payment of money to the investor and documents of

payment and added value invoice

The payment duration of subsequent purchase and sale

Time for hand-over and receipt of the apartment

Other contents must follow the forms and details provided in the appendix

no.14 to the Circular No.16/2010/TT-BXD of September 1st 2010

- Paying taxes when transferring contract:Sales staff has to examine the content and validity of the original of tax

notice and the receipt of money payment to state budget on tax that is to be paid

for transferred apartment.

Evaluation results:

- In case of unsatisfactory dossier, sales staff shall report to the Head/Deputy

Head of Sales Department for comments before noticing to the transferee.

Sales staff is responsible to notify directly the transferee to add and

modify the dossier of contract transfer.

- In case of satisfactory dossier:

After appraising dossier in accordance with the provisions in this guide,

sales staff makes the Certification of the investor to attach to the notarized

document of contract transfer and sign at the end of the Certification of

the investor.

Sales staff elaborates the appraisal report of the contract transfer dossier

to report to Head/Deputy Head of Sales Department on the appraisal

contents.

STEP 5: Certify the dossier of contract transfer

After finishing the dossier appraisal, sales staff submits it to the

Head/Deputy Head of Sales Department to control, then move it to the Chief

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Accountant or an authorized person to sign quotation before submitting the

Director or sign the investors certification.

STEP 6:Return the dossier of contract transfer

After the Director or an authorized person to sign the certification of the

dossier of contract transfer, sales staff moves it to Organization Department to

seal.

Sales staff shall examine all dossiers before noticing the date of

receiving the dossier (the notarized document of contract transfer by the

investor).

The maximum duration of returning the dossier is 5 days (except holiday

and Sunday) from the date sales staff received the dossier according to the

receipt record of the contract transfer dossier.

When handing over the dossier to the transferee, sales staff asks him/her

to sign on the returning item before transferring the dossier.

STEP 7: Update new customers profile

From the date of the contract transfer document certified by the investor,

the investor shall terminate the transaction with the transferor and directly deal

with the transferee.

The transferee (a new customer) shall exercise the rights and perform the

obligations of the transferor (an old customer) according to the condominium

apartment purchase and sale contract signed with the investor and be a house

purchaser from the date of the contract transfer document certified by the

investor. Then, sales staff shall directly transact with new customers about all

troubles related to the implement of the condominium apartment purchase and

sale contract.

STEP 8:Save

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2.2. Problems of transferring condominium apartment purchase and sale


During my internship at Hoa Phat UDC JSC, I have chance to work together

with sales staff. I realize some problems, which reduce the effectiveness of sales

staff.

2.2.1. Arranging customer dossiers

This is a stage that I was directly involved. There are too many customer

dossiers. They are managed in the order of apartments and are separated

according to projects. Customer dossiers are stored neatly and orderly. Each

customer has his own folder and a folder contains all required documents.

However, documents in each folder are not arranged under a uniform

order. That makes the search for customer dossiers to check, supplement or

amendment very difficult and time-consuming. As a result, documents are easily

lost or it causes mistakes of customer dossiers.

2.2.2. Updating the personal information change of customers

Customers can unexpectedly lose their people identification card or

passport so they have a new one made with some changes. Some have theirpermanent residence hook changed or they have two ones. All changes are to be

adjusted as soon as possible by sales staff to complete the contract exactly.

However, the changes also make completing the contract more complex

and time-consuming. Customers data are not saved in the computer. In case

sales staff does not realize the notice of the identity card change or permanent

residence change, they will base on customers old documents and make a big

mistake of all contracts. Consequently, they waste much time to do again from

the start because to complete a dossier of customer must go through many

procedures.

2.2.3. Defining responsibility of sales staff

Since there are so many customer dossiers, errors and losses are

inevitable. Moreover, many sales staff is together involved in managing

customer dossiers. Tasks of sales staff are overlapped. It is very difficult to

blame anyone for his mistakes. Even that raises conflicts among sales staff.

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Thus, it is not because of anyones mistakes, all sales staff would be responsible

for it. Anyone who makes mistakes must perform the obligations of

supplementing and modifying the whole folder of customer dossiers that he did

wrong.

2.2.4. Guidance on preparing required documents

This job makes sales staff pretty tired because they have to talk with

many customers on the telephone. Moreover, customers differ in characteristic,

level of knowledge and ages. Therefore, this job requires sales staffs flexibility,

patience and wisdom. Before arranging an appointment with a customer at the

company, sales staff must first call to ask them to prepare all necessary

documents. Then, repeat all required documents on phone and give him a

specific date to meet in person at the company for the transaction.

However, some customers frequently bring insufficient or excessive documents

frequently. Some forget to notarize the necessary documents. Some bring the

marriage certificate without the identity card of their spouses. Even some bring

sufficient documents but they lack of signatures co-owners. There are many

unexpected problems. Especially, for new employees, to master in this job, it

takes them a long time.

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PART III: Some recommendations for Hoa Phat UDC JSC

In regards to the problems in the procedures of transferring condominium

apartment purchase and sale contract mentioned in PART II, I would like to give

some recommendations of them:

3.1. Arranging customer dossier in the uniform order

Dossiers of customers in each folder should be arranged in the same order

of procedure, importance, or under any provision of the company. Sales staff can

make a check list pasted outside the folder for referring to documents in folders,

the number of copies/originals, missing documents of the customer After

using any document in the folder, sales staff shall return it under the order of a

check list. Therefore, the sales staff can save time checking, supplementing and

repairing customers dossiers without being afraid of confusion and loss.

3.2. Marking and computerizing the changes of customers personalinformation

When there is any additional information or correction of the customers

document, sales staff should make the notes pasted outside the folder or mark

and highlight the old information of customer. If some customers have special

documents or use passport instead of ID, sales staff should take notes of them.

Another way is that the receiver of customers documents can pin the notice

paper of changes with old documents together.To be more scientifically, the company should have a person manage and

update the changes of customers personal information in the computer. Then,

he/she has to send reports of these changes to everyone before making contracts.

Therefore, sales staff will work more effectively and avoids mistakes when using

documents for drafting a contract.

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3.3. Assigning specific responsibilities for sales staff

To make responsibility of sales staff be clearer, the Head of Sales

Department must assign tasks for each sales staff and he makes a table of tasks to

control his sales staff. Everyone manages the certain number of dossiers. If anydossier has problems, anyone managing that dossier must be responsible for it.

Sometimes they have to do their colleagues tasks to meet deadline, so they sign

or take notes on the task they receive and manage. Thus, it becomes easier to

defining whom responsibility belongs to.

3.4. Providing customers with detailed guidance before meeting

To save time for both customer and sales staff, it is better that sales staff

guide customers carefully. They can give customers an e-mail of required

document list in advance. Next, sales staff calls customers to check required

documents they have to prepare. Not all customers have the same set of

documents, so sales staff has to take notes of differences to manage customers

information conveniently. Sales staff should consider special documents from

customers profile to guide customers specifically. Sales staff also asks them to

call to check one more time before customers go to the company to submit their

documents. Sales staff should remind them of mistakes other customers regularly

take. When having any troubles, sales staff takes notes for experience.

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CONCLUSION


contract is very important and becomes an indispensable part of house business

for a long time. Now, it is the interest of many real estate companies in Vietnam.

After 5 weeks, I knew Hoa Phat UDC JSC well and learnt how to transfer

condominium apartment purchase and sale contract. As an observer, I also

realized some problems at Hoa Phat UDC JSC such as arranging customer

dossiers, updating the personal information change of customers, defining

responsibility of sales staff and guidance on preparing required documents. Thus,

I gave them four recommendations in regards to the four problems to help them

improve their effectiveness. I hope with my limited knowledge and experience

gained from Hoa Phat UDC JSC in a short time, this report is not only an

interesting information source but also a useful reference.

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REFERENCCES

1. Law on housing 2005 in Viet Nam

2. The Government Decree No. 71/2010/ND-CP of June 23rd

, 20103. Circular No. 16/2010/TT-BXD of September 1st, 2010

4. Annual Report 2011 of Hoa Phat Group

5. Website links:

http://thegioicanho.com/a/bat-dong-san-se-ha-nhiet-sau-nghi-

dinh-71/2661/148/#.UCInCKBhMSQ

http://ashui.com/mag/index.php/chuyenmuc/batdongsan/69-

batdongsan/3222-nghi-dinh-71-mo-va-dong.html

http://ashui.com/mag/chuyenmuc/bat-dong-san/3121-bat-dong-

san-lieu-co-lot-xac-sau-nghi-dinh-71.html

http://tamnhin.net/Phapluat/2730/Nghi-dinh-71-Tien-bo-va-kho-

hieu.html

http://cafeland.vn/tin-tuc/tin-hieu-tot-cho-thi-truong-bat-dong-

san-25506.html

http://sanbatdongsan24h.com.vn/Default.aspx?

mod=News&action=List&ID=862&Temp=dmj_vn&Language=v

n

http://hoaphat.com.vn/
http://thegioicanho.com/a/bat-dong-san-se-ha-nhiet-sau-nghi-dinh-71/2661/148/#.UCInCKBhMSQhttp://thegioicanho.com/a/bat-dong-san-se-ha-nhiet-sau-nghi-dinh-71/2661/148/#.UCInCKBhMSQhttp://ashui.com/mag/index.php/chuyenmuc/batdongsan/69-batdongsan/3222-nghi-dinh-71-mo-va-dong.htmlhttp://ashui.com/mag/index.php/chuyenmuc/batdongsan/69-batdongsan/3222-nghi-dinh-71-mo-va-dong.htmlhttp://ashui.com/mag/chuyenmuc/bat-dong-san/3121-bat-dong-san-lieu-co-lot-xac-sau-nghi-dinh-71.htmlhttp://ashui.com/mag/chuyenmuc/bat-dong-san/3121-bat-dong-san-lieu-co-lot-xac-sau-nghi-dinh-71.htmlhttp://tamnhin.net/Phapluat/2730/Nghi-dinh-71-Tien-bo-va-kho-hieu.htmlhttp://tamnhin.net/Phapluat/2730/Nghi-dinh-71-Tien-bo-va-kho-hieu.htmlhttp://cafeland.vn/tin-tuc/tin-hieu-tot-cho-thi-truong-bat-dong-san-25506.htmlhttp://cafeland.vn/tin-tuc/tin-hieu-tot-cho-thi-truong-bat-dong-san-25506.htmlhttp://sanbatdongsan24h.com.vn/Default.aspx?mod=News&action=List&ID=862&Temp=dmj_vn&Language=vnhttp://sanbatdongsan24h.com.vn/Default.aspx?mod=News&action=List&ID=862&Temp=dmj_vn&Language=vnhttp://sanbatdongsan24h.com.vn/Default.aspx?mod=News&action=List&ID=862&Temp=dmj_vn&Language=vnhttp://hoaphat.com.vn/http://thegioicanho.com/a/bat-dong-san-se-ha-nhiet-sau-nghi-dinh-71/2661/148/#.UCInCKBhMSQhttp://thegioicanho.com/a/bat-dong-san-se-ha-nhiet-sau-nghi-dinh-71/2661/148/#.UCInCKBhMSQhttp://ashui.com/mag/index.php/chuyenmuc/batdongsan/69-batdongsan/3222-nghi-dinh-71-mo-va-dong.htmlhttp://ashui.com/mag/index.php/chuyenmuc/batdongsan/69-batdongsan/3222-nghi-dinh-71-mo-va-dong.htmlhttp://ashui.com/mag/chuyenmuc/bat-dong-san/3121-bat-dong-san-lieu-co-lot-xac-sau-nghi-dinh-71.htmlhttp://ashui.com/mag/chuyenmuc/bat-dong-san/3121-bat-dong-san-lieu-co-lot-xac-sau-nghi-dinh-71.htmlhttp://tamnhin.net/Phapluat/2730/Nghi-dinh-71-Tien-bo-va-kho-hieu.htmlhttp://tamnhin.net/Phapluat/2730/Nghi-dinh-71-Tien-bo-va-kho-hieu.htmlhttp://cafeland.vn/tin-tuc/tin-hieu-tot-cho-thi-truong-bat-dong-san-25506.htmlhttp://cafeland.vn/tin-tuc/tin-hieu-tot-cho-thi-truong-bat-dong-san-25506.htmlhttp://sanbatdongsan24h.com.vn/Default.aspx?mod=News&action=List&ID=862&Temp=dmj_vn&Language=vnhttp://sanbatdongsan24h.com.vn/Default.aspx?mod=News&action=List&ID=862&Temp=dmj_vn&Language=vnhttp://sanbatdongsan24h.com.vn/Default.aspx?mod=News&action=List&ID=862&Temp=dmj_vn&Language=vnhttp://hoaphat.com.vn/

final field report

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