Table of ContentsAbstract.............................................................................................3

1.0 VISION STATEMENT......................................................................5

2.0 MISION STATEMENT.....................................................................5

3.0 Introduction.................................................................................6

3.1 Company background...............................................................7

3.2 Group Structure........................................................................8

4.0 Online Money Transaction System...............................................9

4.1 HSBC Bank's Customers.........................................................10

4.2 Register Process....................................................................11

4.3Internet Banking Services........................................................12

4.4Advantages..............................................................................14

4.5Disadvantages.........................................................................14

5.0International Money Transfers....................................................15

5.1Money Transfer Process...........................................................16

STEP 2: Make a Transfer............................................................16

5.2Advantages..............................................................................17

5.3Disadvantages.........................................................................18

5.4Tranfer funds from an HSBC account using global transfer.........................................................................................18

6.0 ETHICAL ISSUE...........................................................................20

6.1Unauthorized access and use..................................................21

6.2 Information Accuracy..............................................................22

6.3 Intellectual Property Rights....................................................22

6.4Code of Conduct......................................................................23

6.5 Information Privacy.................................................................24

6.6 Software Theft........................................................................25

7.0Security Issues:...........................................................................27

7.1Security Guarantee.........................................................................27

7.2Global Security Network..................................................................27

7.3Security Technology................................................................28

7.3.1Log on Security..................................................................28

7.3.2 Encryption........................................................................28

7.3.3Firewalls............................................................................29

7.3.4Digital certificates.............................................................31

7.3.5Card fraud protection........................................................32

Tips for Credit Card Fraud Prevention.....................................................32

8.0Mobile Computing.......................................................................33

AbstractIn fact, Nowadays, Banking industry is one of the major parts of people lives.

Furthermore, money is one of the crucial constituents and materials, which people use

every day. However, the main question is; “ How do people manipulate and control

their money resources? “

In our report, we want to demonstrate money transaction system of HSBC Bank.

Firstly, we are going to cover HSBC bank, which will include company background,

organizational structure and vision, mission statements.

Secondly, we divided our main body into 2 main parts, which are Online Money

Transaction System and International Money Transfer.

In Online Money Transaction System part we analyzed the main functions of the

Online Banking. Beside that, we cover HSBC Bank’s Customers topic, which

contains into several parts, such as personal customer, business customer and

corporate customer. After that, we are going to focus to register process, which will

include all process step by step. On the other hand, Internet Banking services are

another significant part of our body. On those parts of our research, we are going to

introduce bill payment, E-payment and security software application. It will

demonstrate several functions and abilities to the customer and furthermore impact of

that technology to different areas. As a consequence, we wanted to say about

advantages and disadvantages of that issue.

Secondly, we will analyze International Money Transfer Process.

On this part of our research, we are able to define this item and discuss about

International Money Transfer process. The author’s will descrice the process itself,

how it works, the benifints of using International Money Transfer system and

disadvantages as well.

In our individual parts, we want to introduce 3 main issues, which were very

interesting for us.

- Ethical Issue (Gabit Toktarov, TP021035)

Firstly, I will be defining what ethical issue is all about. After that, by Shelly

Cashman I divided Computer Ethics into 6 major components, which are

Unauthorized use, Software Theft, Information Accuracy, Intellectual Property

Rights, Codes of conduct and last, but not list Information Privacy. I will describe

how HSBC Bank demonstrates all that factors within its organization.

- Security Issue (Islam Djumaniyazov TP022252)

In this part of the topic I will describe the Security issue which is mainly concerns

to the Company chosen. The main Factors of the Security issues will be described,

such as Security Guarinty, Security Network and Security Technology.

- Mobile Computing (Rustamov Sherzod TP022397)

The main purpose of that issue is to demonstrate the technological innovations of

the HSBC bank.

Finally, we are able to show our recommendations, conclusion and references of our

research.

1.0 VISION STATEMENT

One of the major purposes of the HSBC bank is to provide perfect service for all its

customers and furthermore play a big role in people’s lives.

2.0 MISION STATEMENT

First of all the main aim of the HSBC bank is to reach a world leading bank status.

Moreover, another significant principle of the local bank is to improve and develop

them all the time.

Figure 1, Picture of HSBC (http://www.hsbc.com)

3.0 Introduction

"Throughout the crisis, HSBC has remained profitable, financially strong and

independently owned by our shareholders." Stuart Gulliver (2009)

In fact, nowadays, HSBC bank is one of the largest banking and financial services

organisations in the world. Also, after the statistical facts, HSBC's international

network comprises around 8000 offices in 88 countries, such as in Europe, the Asia-

Pacific region, U.S. and in the Middle East. Furthermore, there are 220000

shareholders in 119 countries and different areas.

As defined by HSBC Holdings (2010)

Figure 2, Picure of HSBC ( http://www.hsbc.com/1/2/about/history)

3.1 Company background

Figure 3,time line chart

This is a simplified time line chart which introduces the movement and development

step by step of the HSBC Corporation.

The HSBC Group was found in 1865 by the Hong Kong and Shanghai Banking

Corporation Limited, which were established the growing trade between Europe,

India and China. In fact, Thomas Sutherland was a founder of the HSBC bank and he

was working for the “Peninsular and Oriental Steam Navigation Company”.

Figure 4,Thomas Sutherland, (http://www.isualum.org/documents)

He realised that there was significant demand for local banking facilities in Hong

Kong and also Thomas Sutherland was one of those people who established and

opened the bank in Hong Kong in 1865 and in Shanghai a month later.

1865-

1899

1900-

1945

1946-

1979

1980-

1999

2000 to

present day

Although, the HSBC's network was introduced in North America and Europe, the

emphasis was on building up representation in China and the rest of the Asia-Pacific

region.

In the 1900, HSBC starts its activities in the east part of the world. The Fisrt Wolrd

War destroyed and dislocated a number of businesses, however in 1920s there were

creating a new industries and developed a new companies. As a consequence, HSBC

bank reflected this economical situation. After the Second World War, HSBC restored

its main office to Hong Kong and took one of the main roles of reconstruction Hong

Kong economy.

3.2 Group Structure

Actually, group structure is one of the major elements in HSBC bank. HSBC

Holdings is a public limited company incorporated in England and Wales. However,

the main headquartered situated in London.

In 2002, HSBC launched a campaign in the different parts in the whole world.

Figure 5,Organizational structure

This is a simplified organisational Structure Chart of HSBC Holdings plc. where not

all holding companies are shown. Basically, it divides into 5 major group regions:

HSBC Holdings plc

HSBC Latin America Holdings

(UK)

HSBC Mexico

HSBC Finance (Netherlands)

HSBC Overseas Holdings

HSBC plc

Europe, Hong Kong, the rest of Asia Pacific, North America and finally South

America.

4.0 Online Money Transaction System

Online Transaction System is the transaction processing that use transaction-oriented

applications. As a consequence, that technology is used a lot of different industries,

such as airlines, manufacturing, supermarkets and banking. Online Banking allows

customers to manipulate their financial transactions by using a secure official website

of the specific bank.

Fundamentally, Internet Banking is one of the significant ways to make your banking

transaction easier by using PC and Internet. Furthermore, there are a number of

different purposes of the Internet Banking and HSBC provides a lot of crucial options

of that aims, such as:

- « View the balances of customer's acocounts and credit cards»

- «Moving money between clients current and saving accounts or make to any

other account, which are available on worldwide»

- «Open new terms deposits in different currencies»

- «Sending and Recieving secure messages»

- «create and change regular payment instructions»

As defined by OOO HSBC Bank (2009)

Figure 6, picture of HSBC,

(http://www.hsbc.co.uk/1/2/personal/current-accounts/about;jsessionid=0000unQEjsy

OKda_871HzNzf48g:12c58n73a)

4.1 HSBC Bank's Customers

Basically, HSBC Bank devided its Internet Banking System for 3 groups of customers

and in figure you can view that statement.

Figure 7, Picture of HSBC customers, (http://www.hsbc.com/1/2/internet-banking)

However, Altought there are 3 types of the customers, HSBC Bank provides the same

requirements to use Internet Banking:

Firstly, each customer needs an account with OOO HSBC Bank (RR). Beside that,

they need a colour display and the pixel resolution should be minimum 800 x 600.

Finally, each customer should have Internet connection and minimum speed of

56kbps.

As defined by OOO HSBC Bank (2009)

Personal Customer Business Customer Corporate & Institutional

Customer

4.2 Register Process

In fact, register process is one of the easiest ways which containts of the 3 steps what

is shown below.

Figure 8, Picture of register process, (http://www.hsbc.co.uk/1/2/personal/current-

accounts/about;jsessionid=0000unQEjsyOKda_871HzNzf48g:12c58n73a)

Also, to make the register process easier for the different ages of the customers,

HSBC Bank provides extra information and help, such as they created a special

demonstrative demo which shows all register process step by step and also what

customer can do with Internet Banking.

As defined by HSBC Bank plc (2002 – 2010)

4.3Internet Banking Services

In fact, there are a number of different and by the way amazing Internet Banking

Services, which HSBC Bank provides to customers. On the other Hand we want to

concentrate only for 2 basic services, which are Bill Payment service and E-Payment.

Firstly, Bill Payments service is one of the far-reaching and considerable options that

HSBC provides. Each member of the HSBC Bank can simplify and take control of his

bills payments, because of the several constituents:

-“It is available 24 hours a day, 7 days a week”

-“It is free”

-“The service is really fast, easy and convenient”

-“Customer can access the service anywhere via telephone or PC”

As defined by HSBC Malaysia Berhad (2010)

Secondly, E-Payment is another HSBC’s service, which is very popular and

preferable today.

Actually, the main function of the E-Payment is to receive to customers an electronic

version of client’s paper statements. It makes the process easier, quickly and free.

Beside that, it reduces paper work, reduce the number of losing statements and also

customer can access to the statement anytime and anywhere. However, the major

purpose of that service is green factor. HSBC Bank wants to keep Earth green

together. As defined by HSBC Bank plc (2002 – 2010)

Figure 9, picture of E-Banking,

(http://www.hsbc.com.my/1/2/personal-banking/online-internet-banking/e-statements)

Finally, HSBC Bank provides free online security software for the customers, which

client can download from the HSBC’s official website. HSBC Bank gives an

opportunity to download free online protection software from Rapport, which is called

Trusteer. Trusteer protects you from cyber crime by checking that customer has

accessed the genuine HSBC website. As defined by HSBC Bank plc (2002 – 2010)

Figure 10, Picture of Trusteer, (http://www.hsbc.co.uk/1/2/online-security/security-

software;jsessionid=0000C-9lXjefLwVnLAhm-fPWL8k:12c58n73a)

Also, for protecting customers against online fraud and cyber crimes, HSBC Bank

gives a chance to download a free 12-mounth subscription to McAfee security

software. HSBC Bank provides that software as a service to make sure that their

customers are protected. As defined by HSBC Bank plc (2002 – 2010)

Figure 11, Picture of McAfee, (http://www.hsbc.co.uk/1/2/online-security/security-

software;jsessionid=0000C-9lXjefLwVnLAhm-fPWL8k:12c58n73a)

4.4Advantages

There are a number of benefits of online Banking process to satisfy customer’s wants

and needs.

-The main benefit of Online Banking is manipulating your time, because customer

can access to account 24 hours and 7 days a week. -Another important point that

customer can view his balances and transactions, including his credit card statements.

-Also, the Green factor is very important advantage.

-Making transfers between eligible accounts and paying bills are also really important

benefits.

-Applying online for credit cards, personal loans and savings accounts.

-Download a free 12-month subscription for McAfee Security Software.

-Furthermore, each customer protected by the HSBC Online Fraud Guarantee.

As defined by HSBC Bank plc (2002 – 2010)

4.5DisadvantagesIn fact, every system has got a couple of troubleshooting to the customer and we want

to introduce some of this.

-If customer wants to print some statements by using Macintosh Computer, the print

button does not work.

-Also, there is a common problem trying to logon to Internet Banking in some periods

of time.

-Furthermore, one of the important disadvantages of the Online Banking website, that

security information appear occasionally after clicking on a link

-Finally, International transfers take 5 and 7 business days, which is really long tome.

As defined by HSBC Bank plc (2002 – 2010)

5.0International Money Transfers

A common challenge faced by travellers is sending money internationally. There are

lot of ways exist for international money transfer. But, it is not always easy to find a

fast, secure and inexpensive money transfer service. In this task we present and

compare all the best options available: from western union money transfers to sending

money order online.

Several international money transfer options exist, the best one for you will depend on

your particular situation.

In general there are two situations in which travellers and working holiday makers

find themselves:

Situation 1

Primary Aim is to Work

You are settled in the country where you are going to be sending or receiving money

internationally

You do have a bank account

In the country where you are going to be receiving or sending the money

Situation 2

You are passing through the country

(where you are going to be sending or receiving money)

You do not have a bank account

(in the country where you are going to be sending or receiving the money)

5.1Money Transfer Process

International Money Transfer offers fees far less than a financial institution/ bank –

excellent if you plan to make more than a couple of overseas transfers.

How does it work: most of these companies operate their transactions in the same

manner. First, you register with them online and input details of the transaction you

would like to make (you usually have to fax a certified photocopy of your I.D. due to

banking regulations). Once you have registered and been approved, you are given the

money transfer company's bank account details. Through online banking at your

financial institution, you deposit the amount you wish to transfer into their bank

account. Based on your (or a 3rd party's) recipient details you have already supplied

during the registration process, the money transfer company will deposit your money

into the recipient account.

STEP 1: Register

You need to register by following the procedures outlined on the REGISTER page.

Once your Registration is completed the Bank will provide you with an Email and

Password which you will then be able to use to access our online transfer system or

phone our dealers for a quote.

Bank cannot transfer any funds until they have received copies of your passport and

proof of address.

 STEP 2: Make a Transfer

International Money Transfer is simple and only takes a few minutes.

Once you are registered, you can choose either of the following ways to transfer your

money:

Phone the bank for a quote

If you are already a registered client, log into your account to view or book a rate

Your rate will be agreed and fixed over the phone and this will be the rate at which

your funds will be converted.

Make a transfer via online system

Once you have created a transfer using you will need to deposit your funds into

bank’s account using your internet banking system or depositing cash at the nearest

branch. Remember to use your transaction reference number as your deposit reference

(bank account details are found on the login section).

Bank will then be able to match your transfer created via our online system with your

incoming funds. Once your funds clear into our account, we will then pay your funds

into your beneficiary account.

(Source from http://www.ayabo.co.uk/index.php/money-transfer-process, 2009)

5.2Advantages A cash-free world - all transactions can be done electronically.

You do not have to go in person to any retail outlets. (However you do have to fax a

certified photocopy of passport to most money transfer companies before proceeding

electronically).

Some of the companies allow you to pay off credit cards back home, or you can send

a money order online to yourself or to friends and family - all you need are the

recipient's bank account details.

Top up your account at home - especially if you have direct debits coming out of your

home account - like mortgage payments etc.

No restrictions on the countries between which you can transfer money

Security - No need to deal with a 3rd intermediate party

You can make online money transfers

No need for an internet connection if you don't mind going to the Bank's branch.

Less paperwork

5.3Disadvantages You must have a bank account in the country from which you are transferring and

which you are receiving (the latter is required only if you are sending to yourself).

You must have access to a reliable internet connection - ideally a private computer at

home or work.

You must have access to either online banking or telephone banking through your

financial institution.

Fraud: if you are uncomfortable with depositing money into a company's bank

account, or online money transfer you can either ask friends who have used the

service before, or you can do an electronic transfer by visiting a bank teller - although

additional fees will apply for this last option.

Payments using cheques or credit cards are not accepted - electronic funds transfer

only.

Eligible countries are limited - be sure your home country is covered before

proceeding with a money transfer company.

Banks tend to be more costly than dedicated online Money Transfer Services

For most banks you cannot easily check the currency exchange rates online

5.4Tranfer funds from an HSBC account using global transfer HSBC Premier Customers can link their HSBC accounts held in 27 different countries

through their Global View Internet Banking service and view them from a single

screen.

A number of these countries are additionally participating in the Global Transfers

service, which allows you to transfer money between your eligible HSBC accounts

almost immediately. In the future, additional countries will be participating in this

service.

You can also transfer money to other accounts worldwide or between your offshore

accounts via:

Internet Banking

Telephone Banking

or by sending us a written payment instruction

Fund transfer facilities and charges:

Reduced rates for international money transfers by Internet Banking

Preferential rates and tariffs for HSBC Premier customers

HSBC Premier customers can transfer money instantly, free of charge between

their HSBC accounts worldwide using our Global Transfers Internet Banking Service

 

6.0 ETHICAL ISSUE Gabit Toktarov (TP021035)

In fact, powerful technology, such as computers or any mobile devices can be used

not only for the good intension, but also for the bad.

«The standarts that determine whether an action is good or bad are known as ethics».

Basically, there are 6 significant and frequently disscused areas of the computer

ethics:

Figure 1, Picture of computer ethics.

As defined by Shelly Cashman (2004)

6.1Unauthorized access and use« Unauthorized access is the use of computer or network without permission». As a

consequence of the statistical fact, 85 percent of the organizations had been breached

by a cracker or hacker.

HSBC bank's security system sophisticated a new technologies which they employed

to protect customer's accounts from unauthorized use.

HSBC' security system monitors to some unusual activities that does not fit customers

banking accounts and as a consequence they attempt to prevent the transaction from

Computer Ethics

Unauthorized use

software Theft

Information Accuracy

Intellectual Property

Rihgts

Codes of Conduct

Information Privacy

being completed. Moreover, if they see unauthorized charges involving to customers

accounts, the system will stop fraud by using several methods:

-Temporarily suspend customers accounts from further use

-Close the account and open a new one for the customer

As defined by Shelly Cashman (2004)

6.2 Information Accuracy

« Information accuracy today is even more of a concern, because many users access

information maintained by other people or companies, such as on the internet» . That

is why, all people should not assume that all information that they see on the Web is

correct. As a result of that, HSBC's official websites which include all text, images,

graphics photos, animation, sounds and all other proprietary materials are protected

by the U.S. and other Governmental laws, such as international laws, treaty provisions

and trademarks laws. HSBC' websites were provided by HSBC or HSBC's members

only for lawful uses by costomers or for the general public. There are some special

license:

- A license to practise U.S. Patent Nos. 6,405,181; 6,567, 181; and 7,143,063.

- A license by DTC under U.S. Patent Nos. 5,910,988; 6,032,137; 5,265,007;

5,717,868; 5,583,759; 5,930,778; 5,774,663; 5,787,403; 5,899,982; 6,594,647;

6,341,272; 5,974,146 and 6,182,052

As defined by HSBC Bank plc (2002 – 2010)

6.3 Intellectual Property Rights

In fact, Intelectual Propery is the special and unique rights that refers to original

works such as ideas, company and product names etc. This IP rights give a authors or

any person rights to create or publish their own works officially.

HSBC bank authorised and regulated by the worldwide group of businesses and is

listed with the Registration number 124781. It means that all materials, such as pages,

logo or information included through the Web site or within the company are belongs

to HSBC Holdings plc.

Figure 2, Picture of HSBC,(http://www.hsbc.co.uk/1/2/)

6.4Code of Conduct

Basically, all organizations should have specific standards for the ethical use of

computers. It is an IT guideline that helps to determine specific computer actions

within the organization.

HSBC bank divides their IT Code of Conduct in 3 constituents.

Firstly, HSBC beliefs that all transactions and systems should be economically

beneficial to all parties, that is why there are 2 main IT codes:

- “ Suppliers must embed basic business principles in a Code of Business

Standards or a similar policy, including such items as adherence to local laws and

a stand against bribery and corruption”.

- “ Organization should have reasonable payment policies with their own suppliers

and subcontractors”.

Secondly, HSBC bank requires their business recognition of the planet’s limited

resources; as a consequence they have created special environmental codes of

conduct. There are some of their regulations:

- “ Employees should work actively to improve the environment in the

communities in which they operate”.

- “ Employees must abide by all legislation and regulations related to the

protection of the environment”.

Furthermore, social sector is one of the momentous elements in HSBC bank, which

expect the human right of their employees. There some major directives in which they

operate:

- “ HSBC bank must treat all employees fairly and not discriminate against any

group in its employment practices”.

- “Employees must not hinder the right of workers to legally organize and join

associations such as labor unions”.

Finally, community sector includes 2 significant IT codes of conduct:

- “ Employees must respect the human rights of the communities in which they

operate”.

- “ Suppliers should strive to improve the communities in which they operate”.

As defined by HSBC Bank plc (2002 – 2010)

6.5 Information Privacy

Actually, Information Privacy is the restriction or regulation the collection and usage

any information which belong to individuals or companies. Each individual or

company has their own information that they can keep by different ways. Nowadays,

there are a number of companies or individuals use your information without your

authorization. That is why, one of the main functions of all organizations to monitor

their computer usage and e-mail messages.

HSBC bank provides a protection of your private personal information by establishing

some special policies:

Firstly, HSBC bank and their employees never sell customer’s personal information to

other companies for their independent marketing purposes. Another important point is

that they maintain physical and electronic safeguards to prevent unauthorized accesses

to your private information. The main reason why HSBC collects the information

about customers is to identify the customers for any conducting financial transactions.

“A Cookie is a small text that a Web server stores in your computer”.

Basically, the main purpose of the Cookie is to collect basic information about the

customer, such as user name or viewing preferences. HSBC bank uses a Cookie to

help itself which section of their Web site interest the customer and also to know

which online service customer last logged into.

Electronic Profile is the combination of data and information from public sources,

such as driver’s license. Organizations need that information to create an individual

electronic profile for each customer. HSBC bank uses electronic profiling to better

understand customers financial needs.

Besides that ways, HSBC bank also uses a number of different technologies, such as

“web beacons”, “tracking pixels” and “third party cookies”. HSBC bank needs all that

technologies to improve the effectiveness of their market and its Web site design.

As defined by HSBC Bank plc (2002 – 2010)

6.6 Software Theft

“ Software theft occurs when someone steals software media intentionally erases

software programs, or illegally a copies software program”. There are 2 main parts of

the Software Theft:

- Act of stealing or illegally copying software

- Software piracy

In fact, there is a special HSBC Global Technology Center, which was set up in 2002

in Pune, India. The main aim of that HSBC Center is to create software and

applications. Another name of that large group system is “Flagship Projects” and they

created a number of different applications and systems, such as Enterprise Application

Integration (EAI) or Payment systems. Furthermore, HSBC bank has a single user

license agreement to protect their product from the software theft.

7.0Security Issues:(Djumaniyazov Islam TP022252)

How HSB Bank Protect you

When client bank online with HSBC, you are covered by Bank security guarantee –

so you are not liable for any account transactions you haven’t authorised. You’re also

protected by our global security network and by the most advanced security

technology.

7.1Security GuaranteeHSBC Internet Banking guarantee gives you 100% cover for unauthorised or

fraudulent payments and transfers from your HSBC Bank International account. So

the Client will not be liable for any transactions you haven’t authorised. You’ll also

be refunded for the full amount if anyone uses your HSBC credit or debit card details

to pay for anything online.

7.2Global Security Network To protect client’s account, HSBC bank have a global network of security experts

who work 24 hours to identify threats and investigate suspicious activity. If experts

see something unusual that doesn’t fit client’s banking profile, experts will try to stop

the transaction being completed – and contact to the client to check if it’s valid.

If experts discover someone has used clients’ account to make unauthorised payments

or transfers, experts will take steps to limit the amount they take – minimising the

impact on client. These steps include blocking transactions, suspending account

temporarily or closing account and opening a new one.

7.3Security Technology HSBC Bank uses the most advanced security systems and software to protect your

account from unauthorised use.

7.3.1Log on Security

Security of communications and transactions over the Internet is an important concern

for both us and our customers. Our data security experts are always conducting

extensive research into our security system to ensure we continue to protect our

customers and our company.

7.3.2 Encryption

Encryption refers to algorithmic schemes that encode plain text into non-readable

form or cipher text, providing privacy. The receiver of the encrypted text uses a "key"

to decrypt the message, returning it to its original plain text form. The key is the

trigger mechanism to the algorithm.

Until the advent of the Internet, encryption was rarely used by the public, but was

largely a military tool. Today, with online marketing, banking, healthcare and other

services, even the average householder is aware of encryption

Web browsers will encrypt text automatically when connected to a secure server,

evidenced by an address beginning with https. The server decrypts the text upon its

arrival, but as the information travels between computers, interception of

the transmission will not be fruitful to anyone "listening in." They would only see

unreadable gibberish.

The main purpose of encryption algorithms is to provide the following:

Authentication - Proving one's identity before granting access.

Privacy and confidentiality - Ensuring that outsiders cannot read data intended for

specific parties.

Integrity - Ensuring that the message has not been modified in any way before it

arrives to the intended recipient.

Non-repudiation - Ensuring that a message is truly originated from the sender.

How Encryption Works

7.3.3Firewalls

A firewall is a piece of software or hardware that filters all network traffic between

your computer, home network, or company network and the Internet. It is our position

that everyone who uses the Internet needs some kind of firewall protection.

A firewall in a computer network performs a role that is very similar to that of a

firewall in a building. Just as a firewall made out of concrete protects one part of a

building, a firewall in a network ensures that if something bad happens on one side of

the firewall, computers on the other side won’t be affected. Unlike a building firewall,

which protects against a very specific threat (fire), a network firewall has to protect

against many different kinds of threats. Papers almost every day defines different

attacks on different situations such as: viruses, worms, denial-of-service (DOS)

attacks, hacking, and break-ins. Attacks with names like SQL Slammer, Code Red,

and NIMDA have even appeared on the evening news. Hackers are roaming the wide

expanses of the Internet, just like the outlaws of the Old West roamed the prairies, and

we don’t want them to enter our network and roam among the computers in it.

How Firewalls Works

Firewall technologies are configurable. You can limit communication by direction, IP

address, protocol, ports, or numerous other combinations. Firewalls positioned

between your Helix Universal Proxy and other computers may cause communication

failures if the firewall does not allow for the types of communication Helix Universal

Proxy requires. These other computers may be media clients or servers set up as

origin transmitters.

If you have access to the firewall, you can configure it to enable the ports, protocols,

and addresses that optimize Helix Universal Proxy communication. In some cases,

however, your organization's security policy may prevent optimal streaming. For

example, firewalls configured to only allow TCP traffic may cause the user to see

frequent buffering of clips. User experience of the presentation is compromised;

greater latency and start-up times affect the time needed to view the clip, and delivery

of the clip requires more total bandwidth.

More and more sites, however, are also deploying firewalls into their internal

networks, to separate zones of criticality. One example is putting a firewall between

the Bank department’s subnet and the rest of the Banks organization’s network.

In this case, the company security policy could have specified that the payroll data

and systems are sensitive, that few (if any) employees outside the department need to

initiate connections into it, and that payroll employees need outbound access to other

local network resources as well as the Internet.

7.3.4Digital certificates

A digital certificate is an electronic "credit card" that establishes your credentials

when doing business or other transactions on the Web. It is issued by a certification

authority. It contains your name, a serial number, expiration dates, a copy of the

certificate holder's public key (used for encrypting messages and digital signatures),

and the digital signature of the certificate-issuing authority so that a recipient can

verify that the certificate is real. Some

Digital certificates are issued by an independent, recognized and mutually trusted

third party that guarantees that the website operating is who it claims to be.

Without digital certificates, the public has little assurance as to the legitimacy of any

particular website.

A digital certificate contains an entity's name, address, serial number, public key,

expiration date and digital signature, among other information. When a Web

browser like Firefox, Netscape or Internet Explorer makes a secure connection,

the digital certificate is automatically turned over for review. The browser checks it

for anomalies or problems, and pops up an alert if any are found.

When digital certificates are in order, the browser completes secure connections

without interruption.

7.3.5Card fraud protection

A credit card fraud is a transaction that is completed with your credit card by someone

else. Often a fraudulent transaction is made hours after the credit card or card number

is stolen or lost; often before the cardholder gets the chance to report the card as

missing or stolen.

Tips for Credit Card Fraud Prevention

To prevent credit card fraud, as a cardholder, you should protect your card and card

number to the best of your ability. Some tips for fraud prevention include: 

Sign the back of your credit cards

Keep an eye on your credit card every time you use it

Jot down your credit card number and keep it in a safe place

Hold on to receipts of your credit card purchases

Check your statements regularly and notify your credit card company if you see

bogus charges on your bill

Call your card company immediately after your card is stolen or lost

Refuse to give out your credit card information over the phone unless you’re

dealing with a trustworthy merchant

Check that you’re on a secure website before making an online transaction

Ignore emails that ask you to provide your credit card number via email

Avoid ‘phishing’ scams by disregarding emails that require you verify your credit

card information on a site

Avoid lending your credit card

(Source from http://www.spamlaws.com/credit-fraud-prevention.html,

2009)

8.0Mobile Computing.(Rustamov Sherzod TP022397)

Colossal development of technological innovations in our century made

mobile computing to be used efficiently for various personal and business matters.

HSBC Bank as being one of the major banks in the world uses several ways for their

customers to connect with them. Mobile Computing makes it easier for clients to have

access on their various needs and helps to save valuable time that is very needed

today mostly by business people. HSBC has a number of mobile connections such as

Internet Banking and Mobile Banking.

Internet Banking or Online Banking can be used by any device which has

access to worldwide web using wire or wireless connection. Ensuring its clients with

superb security is probably the main position of banks. HSBC offers standard security

technology in which they specify in three key areas that are privacy, technology and

identification for a safe and secure connection while attempting to prevent any

unauthorized access. HSBC offers almost all types of online standard transactions

which are:

Access your account 24/7 (subject to planned maintenance periods).

View your balances and transactions, including your credit card statements

where applicable.

Choose to Go Green and switch off your paper statements.

Make transfers between eligible accounts.

Pay bills to organisations and make transfers to friends and family.

Create, view, amend and cancel standing orders and Direct Debits.

Apply online for credit cards, personal loans, savings accounts and many more

products.

Take advantage of online discounts on selected products.

Download a free 12-month subscription for McAfee Security software.

Be protected by the HSBC Online Fraud Guarantee.

Request amendments to limits and balance transfers on HSBC credit cards.

Update your email address, postal address, contact telephone numbers, marital

status and number of children.

Features listed above represent available options of Internet Banking as well as

bonuses that come with using this service such as free one year subscription for

Antivirus software or discounts on transactions. There are two ways of logging in to

Internet Banking, first is via passwords and the second through security device.

Security device by being more secure grants full access into all available options that

this service offers, while logging in through passwords gives you less privilege

because of a higher risk of unauthorized access.

Phone mobiles became very useful nowadays because of its small size and its

multipurpose use. HSBC European mobile banking proposes use of text messaging

services to check out balance and other account information or offers downloadable

application in which they propose more available options of using mobile banking

using MONITISE Mobile Money services. Registration is free and it is provided for

almost any modern mobile phones including Blackberry Smartphone and iPhone and

is limited to services only to the largest European cellular companies.1 They have

installed “Interactive Voice Response” for a better quality and functioning of their

services.

The main thing online is that you preserve valuable time and don’t have to

wait for a queue in branch, with rapidly growing technology, our world will find a

new ways of delivering us services, right now mobile technologies considered to be

less expensive and more of a modern style of checking bank account while also

saving lots of paperwork.

1

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