final annual report 2015

Sault Area Hospital - Annual Report 2014/2015 - page 2

The talented, dedicated and compassionate people at

Sault Area Hospital (SAH) come together for one

singular purpose - our patients.

EXCEPTIONAL PEOPLE WORKING TOGETHER TO PROVIDE

OUTSTANDING CARE IN ALGOMA

SAH Annual Report 2014 / 2015

A MESSAGE FROM SAULT AREA HOSPITAL


As we reflect on the past year, we truly can convey that SAH has charted a new course focused on thriving - we have embraced our new Mission and developed a Strategic Plan to guide us on our purposeful journey to improve health care for Algoma and everyone we serve. The focal point of this plan is the description of the future from a patient and family perspective. They speak of a seamless system where top notch care is delivered as close to home as possible by highly capable end engaged people who see the whole person and not just a diagnosis. This is exactly the future that we have set out to realize.

SUCCESSES

New Mission Statement introduced

Launched five-year, evergreen strategic plan

Our Mission

Exceptional people working together to provide outstanding care in Algoma.

Our Vision

We will be recognized as the best hospital in Canada and an active partner in the best community health care system in the country.

Our Values

Integrity, Compassion, Collaboration & Partnership, Accountability, Respect, Excellence


VIS

ION

MIS

SIO

N V

ALU

ES

SUCCESSES

iCcare Way

Over 800 people trained and involved in our iCcare Way

Best Leadership

Emerging Leader Program initiated with 14 candidates

SAH recognized as one of Canada’s safest employers - Silver Level - Health Care

2014 Quality Healthcare Workplace Award - Gold Level

Best Skill

Introduction of Learning Management System with 95% of staff trained

17 Yellow Belt, 9 Manager Yellow Belt, 3 Green Belt recipients certified


2014 iCcare Award Recipients

Jim Aquino - Volunteer Dr. Sharon Buehner - Physician

Wayne Marion - Employee

Dr. Hutchinson Award Recipient

Dr. Janice Willet

ENGAGEMENT RESULTS

2013/14 result 56.4%

2013/14 result 46.8%

employee physician EX

CE

PTIO

NA

L P

EO

PLE

SUCCESSES

Information & Information Technology

3,742 Telemedicine PCOP Visits in 2014-15

Community Partnerships

Health Link initiated

Algoma Geriatric Clinic and Network, has improved care for the geriatric population through community initiatives

In partnership with Canadian Mental Health Association (CMHA) and Algoma Public Health (APH) a supportive housing program has been developed

Participating with the Superior Family Health Team in a project related to developing specific care plans for complex patients

Stigma Fighters: “Deflating” the Elephant in the Room

Reintroduction of Pet Therapy at SAH in partnership with St. John Ambulance


2014 Results

2015 Target

2015 Results*

17.2% 17.5% <15% * 2014 / 2015 Data

UNPLANNED READMISSION RATES

WO

RK

ING

TO

GE

TH

ER

SUCCESSES

Patient and Family First Culture

SAH Launched a Patient and Family Advisory Council

Algoma Regional Renal Program and Algoma District Cancer Program premiered Virtual Journey Videos

Transforming Care

Implementation of the “Plan of Care” process across medical units

Care Close to Home

Exceeded provincial Wait Time Targets for MRI Scans, maintaining our provincial top level performance

First IntraAortic Balloon Pump procedure completed

PATIENTS RATE US AS EXCELLENT

2013/14 result 42.2%


How is the “Overall Patient Satisfaction EXCELLENCE Rating” calculated?

Patients are mailed a survey after their hospital stay.

SAH is then rated on how many times patients choose EXCELLENT as our rating

for the survey question “Overall, how would you rate the inpatient care and services you received at the hospital?”

The rating scale is Excellent - Good - Fair - Poor

OU

TS

TA

ND

ING

CA

RE

PATIENTS RATE US AS EXCELLENT

SUCCESSES

Workplace Safety Rebate (NEER) of $390,000 received and reinvested in staff training, development and safety

$1.26 million provided by the Innovation Fund to support 8 breakthrough projects

Implemented Quality-Based Procedures as part of Health System Funding Reform

$1.3 million in hard and soft savings from Lean Projects


OPERATING MARGIN RESULTS

1.5 M

3.0 K

ytd operating margin target

ytd operating margin results

1.5M

300.6K

OP

ER

ATIO

NA

L E

FF

ICIE

NC

Y

750 Great Northern Road, Sault Ste. Marie, Ontario P6B 0A8 705-759-3434 • sah.on.ca

SAH By the Numbers 2014 - 2015

final annual report 2015

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