Download - Saudi e-Government Achievements & Directions
Saudi Saudi ee‐‐Government Government
Program Program
Ali S. Al‐SomaDirector General
2011 UN and Africa Public Service Forum Dar es Salaam
United Republic of Tanzania20-23 June 2011
Key achievements of the first phase Key achievements of the first phase of the Saudi of the Saudi
ee‐‐Government implementation Government implementation JourneyJourney
(2006 (2006 ‐‐ 2010 AD)2010 AD)
Establishing the e‐Government National Program “Yesser”
Shared InfrastructureCoordinated Decentralized Approach
Common Standards and Practices
Unified Vision and Action Plan
Provide common applications support the improvement of the effectiveness and efficiency of government agencies.
The existence of an ambitious vision and a catalyst to activate the initiative; be clear and specific goals to guide implementation and follow‐up
Provide a refined level of government services for individuals and businesses, and government sectors
Building an infrastructure with high reliability (data + technical) which can provide quality services
First Action Plan 2006 – 2010 AD
Define the general framework:It’s a unified framework to implement e‐government. It includes cross – governmental specifications and policies, to enable cross –governmental integration and facilitate G2G transactions and data sharing.
Rationale •Enable electronic cross – governmental integration. •Facilitate cross – governmental data sharing. •Facilitate cross – governmental transactions.
(YEFI) Components:•Core Data Standards•Technical Standards and Policies •YEFI Portal
Interoperability Standardization(YEFI)
Regulatory Frameworks:
Approval on IT Criminal Law
A Directive to build database for transaction of government agencies
The Decision to Shift from Conventional to Electronic Methods
Government Agencies’ recommendation on composing an internal e‐Transaction committee for each of them
Approval e‐Transactions law
Allocate a fund to finance e‐Government projects
Issuance of the Telecommunications Act
Approval on e‐Transaction Implementation Rules
Rules Governing Private Sector Participation
Approval on The National Information Technology Plan
Manage the related PKI policies and procedures.
Secure information
Integrated Security System used in:
Users I.D certification
Protecting data
Digital Signature
Implemented and operated
The National Center for Digital Certification:
www.pki.gov.sa
The Single sign‐on (SSO) for Enterprises and individuals
is considered one of the significant regulations of
implanting the e‐Government transactions issued
within the Cabinet's resolution. Such regulations
provide that each individual with a natural or virtual
personality shall have a unified reference number
included within all information systems. The said
unified reference number will be able to fulfill all
requirements of Concerned Agencies relating to e‐
Government Transactions and their applications.
40Offices
25000Establishments
102Employees
Single Sign On SSO:
(SADAD) was established by the Saudi Arabian Monetary Agency (SAMA) to be the national Electronic Bill Presentment and Payment (EBPP) service provider for the Kingdom of Saudi Arabia (KSA). The core mandate for SADAD is to facilitate and streamline bill payment transactions of end consumers through all channels of the Kingdom’s Banks. SADAD was launched on October 3rd, 2004.
Customers pay bills through SADAD using all the available banking channels, and they are:
•Bank Branch •Automatic Teller Machine (ATM) •Online Banking •Phone Banking •Short Message Service (SMS) •Mobile Banking
57The number of Governmental billers through SADAD
SADAD Payment System:
e‐Channels Status
Web Available
SMS Available
IVR Available
Contact Center Under Studying
Mobiles Available
KIOSK Under Studying
Public Services Centers Under Studying
Available e‐Channels In K.S.A:
Improving the quality of e‐services and portals initiative :
Development of a methodology for assessing and screening services, e‐government portals.
Apply the methodology to 5 government positions in the first phase.
improve 9 governmental portals according to United Nations best practices and recommendations
Preparation for applying the methodology on 100 government sites in the second phase.
Assess the readiness and maturity of government agencies
e‐Government Transformation Strategic Plan Development (Enterprise Architecture) e‐Government Transformation Strategic Plan Development (Service Architecture)RFP Development & Tendering
RFP Response Evaluation and Award
Providing agencies with the qualified employees
Transforming Knowledge
Launching YCG Services in e‐Government field
Capacity building and skills development in the government sectors:
Basic skills of Computer Applications and e‐TransactionFirst Track
Chief Information Officer Program (CIO)Second Track
Specialized Certifications in IT & PMO Third Track
Executive Education for government leadersFourth Track
Future ExpertsFifth Track
New
New
Basic skills of Computer Applications and e‐Transaction Program
Trainees in the first phase ~3000Trainees in the second phase ~7000
Government Staff Training:
Basic skills of Computer Applications and e‐TransactionFirst Track
Total attendance in the second workshop 32Total attendance in the first workshop 34
Chief Information Officer Project
Chief Information Officer Program (CIO)Second Track
Government Staff Training:
Conduct a training course in project management for government project managers in cooperation with Oracle
Specialized Certifications in IT & PMOThird Track
Government Staff Training:
Develop a training plan for more than 30 specialized training courses
Preparation to train 20 leaders from government agencies in advanced leadership and management
Executive Education for government leadersFourth Track
Government Staff Training:
New
Future ExpertsFifth TrackNew
It is a Program designed to accommodate some of the new graduates from universities in computer science and information systems and train them techniques and specific skills for a year as trainees with the possibility to be employed by “YESSER”
E‐training CaravansFirst Project
Public Training and Awareness initiatives
Digital Culture And Knowledge public LecturesSecond Project
“Training for All”
Public Training and Awareness initiatives
First Project E‐training Caravans
This project is implemented by Ministry of Communications and ITwww.mcit.gov.sa
Initiative ObjectivesIntroducing how important telecommunications and information technology in the society to the targeted groups.
Public Training and Awareness initiatives
First Project E‐training Caravans
Identifying the multiple uses of communications and information technology.
Conducting training for the targeted groups to equip them with basic skills on the use of computers and the internet.
Provide appropriate training environment to learn the basic skills on use of computers to people in the areas that large institutes and training centers are not available in.
Facilitate access to government & commercial services through introducing the government & commercial electronic services projects in the kingdom.
To encourage people in rural areas, villages and hamlets on learning the use of computers and the internet, by giving them basic skills in this area.
139Lectures
13Provinces
50.919Students and Public
Attendance
Promote the importance of the use of telecommunications and information technology to community members (in all different categories and levels of education), with focus on youth, and raise awareness in this area.
Initiative Objectives
Public Training and Awareness initiatives
Second Project Dissemination Of Digital Culture And
Knowledge Lectures:
http://www.mcit.gov.sa/arabic/initiatives/m2/
This project is implemented by Ministry of Communications and ITwww.mcit.gov.sa
16 workshops for Gov Agencies4 training workshops
3 introductory lectures @ Universities
9 national & International Conferences
e‐Government Awareness‐ Events & Workshops:
The 2nd e‐Government National Conference
~150 Participants 6 Categories including the e‐Participation for
individuals.
18Winners
15 government agencies winners in 5categories
3 individuals winners in the e‐Participation
category
Saudi e‐Government Achievement Award 2010:
levels of achievement for all government agencies involved in both Stages of e‐government Transformation in 2010
Levels of achievement for agencies in the Building )Stage( 95 agencies
9.47%
43.16%33.68%
13.68%
إنجاز متميزإنجاز جيدإنجاز متواضعلم يتم استالم النموذج
64.41%
27.12%
8.47%
0.00%0.00%
إنجاز متميز
إنجاز جيد
إنجاز متواضع
Levels of achievement for agencies in the )Availability Stage(59 agencies
Measuring Transformation of Government Agencies
Trust
92% 92%
فراد األ الشركات
82%78%
فراد األ الشركات
58%
66%
فراد األ الشركات
55%
46%
فراد األ الشركات
Awareness Usage Satisfaction
5000) (G‐CSample 500) (G‐BMale & Females Citizens and Residences between 18 ‐ 80 years old
Coverage
Customers’ satisfaction survey‐ survey results on e‐Government customer satisfaction indicators in Saudi Arabia:
Ministry of Civil Service launches Jadara Program for e‐ Recruitment, recording those who want and are willing to be recruited through its new "Jadara", a recruitment program for male and female citizens in the public sector.
Civil Service ‐ e‐ Recruitment "Jadara" Program
The Ministry of Labor has called on unemployed Saudi jobseekers to apply for unemployment benefits, or Hafiz, by sending their names and identity card numbers via short message service (SMS), or by registering on the ministry’s website.
Ministry of Labor – “Hafiz”
Considering the e‐Services as a first choice for new government services:
Only through the e‐Channels Ministry of Higher Education ‐ Foreign scholarship
This service helps individuals and corporations to apply electronically for extending a re‐entry visa.
Extend Return Visa Application‐Ministry of Foreign Affairs
Providing some e‐Services through specific e‐Channels:
20112010
“Growing Talent for the Knowledge Economy: The experience of Saudi Arabia” Best Practices in Networked Readiness: Selected Case Studies. World Economic Forum – 2011 Global Information Technology Report (GITR)
Efficient Governance
Global Information Technology Report
(GITR)
International Recognitions:
Continued progress in international indicators:
Continuous rise in the UN report for e‐government of the order (105) General (2003) to the order (58) by the end of the year (2009).
Directions of the 2Directions of the 2ndnd phase:phase:The 2The 2ndnd Action plan for theAction plan for the
::Saudi eSaudi e‐‐GovernmentGovernment2011 2011 ‐‐ 2015 AD2015 AD
“Enabling everyone to use effective government services, in a secure integrated and easy way, through
multiple electronic channels”
The Vision:
INFRASTR
UCT
URE
E‐SERV
ICES
E-PA
RTI
CIP
ATIO
N
NAT
ION
ALSH
ARED
SYS
TEM
S
HUMAN CAPITAL, COMMUNICATION & CHANGE MANAGEMENT
SUPPORT & MONITORING BY OFFICE OF STRATEGY MANAGEMENT (OSM)
EXECUTION BY YESSER AND THE GOVERNMENT ENTITIES
Implem
entatio
nWork streams
SUSTAINABLE WORKFORCE PUBLIC EXPERIENCE GOVERNMENT EFFICIENCYCOLLABORATION &
INNOVATION
RELATED NATIONAL STRATEGIES
VISION
INSTITUTIONAL FRAMEWORK
Strategic
Them
es &
Objectiv
es
e‐Government second action plan components:
LG01 Establish and maintain effective and
skilled workforce
LG02 Maintain e-government
leadership by Ministers and senior
executives
LG03 Create performance based
culture across e-government
workforce
LG04 Increase e-government
awareness among all government employees
VM03 Contribute to the establishment of the
Information society in KSA,including innovation and
growth of the local ICT sector
CS02 Improve quality of e-services - choice,
availability and service levels
BP10 Improve managementof suppliers/vendors of e-government and technology services
LG05 Improve collaboration and
increase knowledge exchange
BP09Build capacity for
e-government research and innovation
Valu
e M
anag
emen
tLe
arni
ng &
Gro
wth
Bus
ines
s Pr
oces
ses
Cus
tom
er S
ervi
ce
CS03Increase customer
awareness of e-services
BP06 Improve servicedelivery performance
against standards and expectations
BP05Improve communication
from governmentagencies to citizens
Customer Value Proposition
Government Efficiency
BP04 Develop e-government
channels to match citizen demand
BP07 Transform how agencies deliver service
through business process-es and use of e-services
BP01 Ensure effectiveregulatory environment
for e-government achieve-ment and measurement
BP02Manage risks
to successful delivery
BP03 Implement standardized businessprocesses and use ofsingle source of data
Sustainable e‐government workforce
VM01 Drive out duplicationof government ICT
investment
CS01Reduce cost of
accessing governmente-services
R E S U L T S
A C T I O
N S
Saudi Arabia Government & Society
Strategy Map
I am an individual or a business
BP08Increase e-participation
between governmentagencies and citizens
Collaboration & InnovationPublic Interaction Experience
VM02 Increase indirect valueof government ICT
Investment
I am a Government Agency
CS04 Increase customer satisfaction, making e-services their first choice
and growing usage of e-services
e-Government Vision: “Enabling everyone to use effective government services, in a secure integrated and easy way, through multiple electronic channels”