field service summit uk 2016 agenda

Rethinking Risk/Reward & Repair.

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12th April 2016, OxfordConference Venue - St Hugh’s College, Oxford

Build Your Own Conference! Choose from 18 sessions

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www.fieldserviceexcellence.co.uk

FIELD SERVICE SUMMIT 2016

JOIN the Field Service Summit WhatsApp group!

PARTNERS:

Service

FIELDSERVICENEWS

MEDIA PARTNER:

JAN VAN VEEN

The tools, skill requirements and business models of Field Service are undergoing a transformation as busi-nesses and consumers continue to shift away from products to services. While this shift is driven by convenience and predictability - it poses major challeng-es for businesses seeking to reimagine their product-market fit, and retool their sales and service operation.

Research firm Gartner says that 89 per cent of companies now compete on the quality of the service experience - underlining that the critical importance of getting the right balance between service levels and cost.

Customers require companies to be responsive in hours not days - and responsiveness by itself is not something companies can charge for. Service availability is an essential part of being competitive.

Fail to turn up on schedule, and your service failure is now increasingly visible on social media. With customers buying service availability rather than a product in a box, prolonged downtime presents the really terrifying prospect of instant feedback on your service offering. Unless you can address these challenges your business reputation can collapse very quickly.

Customer expectations of service are definitely getting higher and higher: you can no longer get away with telling a customer you’ll schedule service on a given day. Expectations are for two-hour service slots, and this puts huge pressure on organisations.

The implications of field service failure are not just reputational - many suppliers of products and services in regulated industries are required by law to meet strict SLAs or face penalties. Response times in the oil and gas sector can be 15-minutes; hospitals run diagnostic equipment 24/7, and unscheduled downtime can have life-threatening consequences.

If the costs of failure are increasing, then so too are the costs of success: service engineers are an endangered species. Finding engineers willing to spend 180 days or more on the road is getting harder and therefore more expensive, just as the the pressure of meeting those increasing customer expectations is growing.

Failure to retain precious field service talent can have a very negative impact on the bottom line: field service budgets fail to add up if staff churn rates rise.

And the good news? Well, you’re not alone.

Field Service Summit 2016 is the UK’s top gathering of service and operations directors from the country’s biggest organisations - a conference that revolves around conversation and idea exchange. Field service leaders from manufacturing, IT services, telcos and utilities will be meeting in April to discuss where the opportunities lie for their teams. I hope you can join us in Oxford.

Cheers,

James Smith, Research Director, Copperberg

Ps. Add me on LinkedIn - se.linkedin.com/in/geezer - and let me know what you think of the agenda!

12th April - Conference8.am Registration

8.45am Chairman’s Welcome

9.00am Keynote:

9.15am Panel 1: Rethinking Field Service

9.45am Idea Blitz 1: Choose Your Topic!

10.15am Coffee & Croissant Break



11.45am Sponsor Keynote

12.00pm Networking Lunch

1.00pm Keynote: Service Margins

1.15pm Panel 2: Rethinking Service Margins

1.45pm Blue Sky Room: Brainstorm

2.15pm Idea Blitz 4: Choose Your Topic!

2.45pm Tea & Biscuits Break

3.15pm Keynote: Customer Experience

3.30pm Panel 3: Rethinking the Customer Experience

4.00pm Idea Blitz 5: Choose Your Topic!

4.30pm Champagne Recap

5.00pm Close of Conference

FIELD SERVICE LEADERSHIP

Field Service Summit 2016 - your kind of conference:• Build Your Own Agenda: Choose from 18 different ‘Idea Blitz’ topics!• World Class Experts: Network with the biggest names in Field Service!• Lean In: Small group discussion enable everybody to engage in a relaxed environment!• Community: Connect with like-minded peers before, during and after the event - through our dedicated WhatsApp Field Service Group!

11th April - Pre-Conference Networking Drinks

CONFERENCE AT A GLANCE

www.fieldserviceexcellence.co.ukwww.facebook.com/fieldserviceuk #fieldserviceuk

2 FIELD SERVICE SUMMIT 2016

3FIELD SERVICE SUMMIT 2016

TRACK 1: TRANSFORMATION

By using data more effectively asset -heavy companies can remotely detect, manage and develop condition -monitoring services to grow their sales and repair business.

How to drive margin improvement by blending together remote and field support.

• From hindsight to foresight

• Maximising service availability

• Implications of analytics on field service business models

Aly Pinder, Senior Research Analyst, Aberdeen Group, US

LEARN

1 INTERNET OF THINGS 2 REMOTE SUPPORT

• The implications of information availability for service operations

• Quick wins & low -hanging fruit: who’s doing what?

• Building an investment case for IoT

Bill Pollock, President, Strategies for Growth, US

• Valuing different service channels

• Profitability vs Service Growth?

• Finding the right balance of remote and field service

Christian Nolte, Global Head of Field Service, Wincor Nixdorf

LEARN

We create 2.5 quintillion bytes of data daily — 90% of the data in the world today has been created in the last two years alone. Field service organisations now have access to an unprecedented amount of data about the performance of their technicians, vehicles, equipment they service and their business performance. But how accessible is all this data? How can it be transformed into valuable information that contributes to increased revenue, reduced costs and improved customer satisfaction?

3 SMARTER DECISION-MAKING TO IMPROVE FIELD SERVICE

LEARN

• Efficiency: maximising utilisation, controlling cost

• Service: balancing customer demand and field service supply

• Sustainability: managing safety and risk

Kris Oldland, Editor, Field Service News

Right place, right time, right risk profile: does your fleet management plan control risk or leave you exposed?

4 FLEET MANAGEMENT

LEARN

FIELDSERVICENEWS

www.fieldserviceexcellence.co.uk www.facebook.com/fieldserviceuk#fieldserviceuk


TRACK 2: WORKFORCE SUPPORT

Providing, managing and securing mobile tools that make a difference.

Seizing the opportunities that come from connecting and optimising everything in your ecosystem and empowering your mobile workforce.

• Back to the future: harnessing the knowledge of retiring workers

• Culture + Structure = Collaboration

• The future of KM in a connected world

Jan van Veen, author ‘Customer Centric Innovation for Sustainable Growth

• How automated scheduling really works to optimise field teams

• How mobility can enhance the engagement between the mobile technician and the customer

• Using Big Data to forecast mobile field worker staff, skills and asset requirements

Nick Frank, Director, Frank Partners

LEARN

1 MOBILE TECHNICIAN 2 MANAGING MILLENNIALS: THE MOBILE GENERATION

• Beam me up, Scotty: The future of wearables

• Mobile Device Management in the field

• High Tech = Low Skills? Impact of mobile on staff skillsets

Sanjay Patel, Head of IS Strategy, Architecture and Commercial, UK Power Networks

• The next generation of mobile workers

• Autonomous Vehicles

• Connected Intelligence transforming business

• Connecting all eco-systems

Martin Summerhayes, Head of Strategy & Business Change, Fujitsu

LEARN

Capturing, converting and making available tacit information across the organisation.

How can automation and mobility optimise scheduling, dispatch and communications with mobile field workers while also enhancing the customer experience?

LEARN

3 KNOWLEDGE MANAGEMENT 4 HOW MOBILITY CHANGES SCHEDULING & DISPATCH

LEARN

JAN VAN VEEN



TRACK 3: CUSTOMER EXPERIENCE

The role of frontline support in the shift from product to service.

• Can field engineers sell?

• Beyond spare parts: growing services revenue

• All revenue is not equal: protecting your margins

John Cullen, Vice President, Global Marketing & Brand, Metso Corporation

• The financial cost of over -delivering

• SLA management

• How lean is your team?

Neil Taplin, Director of Operations, Arqiva

LEARN

1 DEMAND CREATION FOR FIELD SERVICE

• The necessity of service margin growth

• Repurposing field teams for revenue

• Integrating the field with sales, marketing & finance

Coen Jeukens, Service Contract Director, Bosch

Enable your field engineers to generate new service revenue. How do you balance affordability and effectiveness of your service operations?

LEARN

3 IDENTIFYING REVENUE OPPORTUNITIES 4 SERVICE SUSTAINABILITY

LEARN

• Avoiding critical reputational damage

• Understanding the service persona of different social media platforms

• Educating customers

Graeme Coyne, Service Manager, Siemens

Triggering customer advocacy with social media tools.

2 SOCIAL SERVICE

LEARN



DETAILED CONFERENCE AGENDA

Choose from 18 different ‘Idea Blitz’ sessions (see pages 3-5): 30 -minute discussion groups focusing on different topics, led by a seasoned practitioner and/or technology expert.

With no more than 8 delegates per Idea Blitz, you get up-close-and-personal with leading experts and your fellow field service directors - a perfect opportunity to meaningfully discuss the issues you face in your organisation.

Choose any mix of topics from our three conference tracks - which five sessions will you choose?

UNIQUE CONFERENCE FORMAT

How will new tools and changing customer expectations change the business model of field service delivery?

REGISTRATION8.00am

12 APRIL FIELD SERVICE SUMMIT

CHAIRMAN’S WELCOME8.45am

Professor Andy Neely, Head of Cambridge University’s Institute for Manufacturing & Founding Director of the Cambridge Service Alliance

KEYNOTE: THE FUTURE OF FIELD SERVICE9.00am

PANEL 1: RETHINKING FIELD SERVICE9.15am


Hans van den Heuvel, Operations Director Services & Support EMEA, Canon Europe






Your choice of 18 topics (see page 3 - 5) for a 30- minute brainstorm with your peers, led by one of the field service sector’s leading experts, and supported by a world class technology specialist. Each session limited to a maximum of 8 delegates guaranteeing you a meaningful practitioner-led discussion.

IDEA BLITZ 1: CHOOSE YOUR TOPIC!9.45am

COFFEE & CROISSANT BREAK10.15am





SPONSOR KEYNOTE: 11.45am

12.00pm

KEYNOTE: THE FUTURE OF SERVICE MARGINS1.00pm

How can service organisations resist cost pressures and deliver strategic value to the organisation?

PANEL 2: RETHINKING SERVICE MARGINS1.15pm

Bill Pollock, President, Strategies for Growth, US John Cullen, Vice President, Global Marketing & Brand, Metso Corporation

Your 30- minute window to reimagine the way your field service team operates, in a closed -door session with industry experts.

BLUE SKY ROOM: BRAINSTORM1.45pm

NETWORKING LUNCH


Michael Provost, Director, MPC Sanjay Patel, Head of IS Strategy, Architecture and Commercial, UK Power Networks




IDEA BLITZ 5: CHOOSE YOUR TOPIC!4.00pm

Our Chairman walks the floor and asks discussion leaders and delegates what their top takeaways are, assisted by glasses of bubbly.

CHAMPAGNE DEBRIEF4.30pm


CLOSE OF CONFERENCE5.00pm


IDEA BLITZ 4: CHOOSE YOUR TOPIC!2.15pm

TEA & BISCUITS BREAK2.45pm

KEYNOTE: THE FUTURE OF THE CUSTOMER EXPERIENCE3.15pm

How will customer requirements change - and what does this mean for service organisations?

PANEL 3: RETHINKING THE CUSTOMER EXPERIENCE3.30pm

Aly Pinder, Senior Research Analyst, Aberdeen Group, US Dr Howard Lightfoot, Manager Operations Excellence Institute at Cranfield University



James Rock, Managing Partner, DesignThinkers Group UK


OUR SPEAKERS

Professor Andy Neely is Head of Cambridge University’s Institute for Manufacturing and Founding Director of the Cambridge Service Alliance, an industrial consortium involving the University of Cambridge and BAE Systems, Caterpillar, IBM, Pearson and Zoetis. His research, teaching and consulting interests span manufacturing and service innovation, as well strategy and performance. Much of his research has focused on practical questions, such as how do manufacturing firms innovate their business models to provide services and solutions for their customers.

Andy’s View

“Field Service is undergoing a revolution. New technologies encompassing new sensors and sources of data mean that firms are able to offer ever greater and more sophisticated services and solutions to their customers. Original equipment manufacturers in all sectors seem to be waking up to the challenges and opportunities of field service not just for their products, but also for their competitors. This, coupled with devel-opments in big data analytics and the internet of things, make field service a fascinating place to work today.”

John Cullen has held executive positions in large global companies in telecoms, oil & gas and mining industries as well as running his own successful business development and sales consultancy. A key part of his role in recent years has been around service business globalisation, service productisation and refocusing the sales message from being a parts provider to a value added solution provider. Metso is a market leader in crushing and grinding performance based contracts to the mining and construction segments. KPI based performance contract scope can include maintenance services, equipment, spare parts, wear parts, and process optimisation. Other previous companies include Telefonica O2 and Nokia Networks.

John’s View

“The biggest challenge facing most service organisations is how to increase their service profitability and increase revenue. Focusing just on spare parts maximises profitability but tends to limit service growth. Too much field service work and profitability can become too low. Finding the optimum mix is the holy grail of services.”

Christian joined Wincor Nixdorf in 2001 and held a number of management positions in the global service business. From his London base he leads the global network of local field service organisations in over 40 countries with about 3500 Service Engineers. Continuous improvement of profitability, customer satisfaction & employee engagement are his core objectives. He has a strong track record of transforming businesses and is a passionate promoter of ”Service Excellence”

Christian’s View

“Extracting the real value add from the haystack of opportunity will be the hard work.”


John Cullen, Vice President, Global Marketing & Brand, Metso Corporation


A trained designer and mechanical engineer who moved onto business and service management and later into transformation consultancy. A creative and imaginative strategic thinker who uses Design Thinking to focus on ”what might be”, but backed by in -depth practical experience in product and service design and development, operations management, and business/service design. An entrepreneur by nature, always seeking interesting and innovative business opportunities. An artist lurks deep within and sometimes surfaces with surprisingly good results... I navigate the space where my imagination meets reality... A maverick and boat- rocker who challenges the status quo.

James’ View

“For Service Directors there are more than just a few strategic challenges to consider. The situation is moving from field service as a supporting role and cost centre, towards service as the primary business model and profit centre. Customer expectations are escalating; the service touch-point are widening; new entrants are emerging with innovative solutions; society is moving from consumerism towards a sharing economy; the Internet of Things is supporting product/service ecosystems... The list goes on.”

James Rock, Managing Partner, DesignThinkers Group UK



OUR SPEAKERS

Martin is responsible for the delivery strategy and service improvement for the Engineering Services arm of Fujitsu in the UK & Ireland. His remit includes: the definition of new service capabilities and support models; the Service Implementation of new customer contracts; Remote Support for customers and the field service engineers; finally, working with the top 20 strategic account teams to drive margin improvement programmes. Martin leads a team of 60 people across all these diverse areas. Last year, the results delivered include: over £1.8million in increased margin, shifting “left” 9600 calls and closing remotely over 19,400 calls. These results delivered time savings of over 880,000 hours of preventable customer down time, and 33,000 hours of wasted en-gineer time. Martin has worked in services for over 25 years. He has worked across many areas of service – both technical and non technical, as well as from a pre sales support and marketing perspective. He has progressed from field service, into Call Centres, technical support, through to country and regional management. He has even had a stint at the Metropolitan Police Service where he worked in the MIB – Met Intelligence Bureau.

Hans van den Heuvel has over 20 years of experience in working in Services & Support for both hardware & software companies operating in a wide variety of markets. For almost this whole period he has worked on an international level and has worked in the Netherlands, his home country, and also Germany and the UK. Van den Heuvel has worked for Canon since 2006, and in April 2014 he was appointed to his current role of Operations Director Services & Support for EMEA with additional responsibilities for all customer facing activities (Pan European Contact Centre, Field Service, Technical Support, QA, and in house repair).

Hans’ View

“A key opportunity for service professionals is using Field Service resources in a more commercial role.”

Hans van den Heuvel, Operations Director Services & Support for EMEA, Canon Europe

Dr Howard Lightfoot works in the Operations Excellence Centre at Cranfield University. He is recognised as a leading international authority on servitisation and has spent much of the last 10 years working with manufacturing companies to understand the servitisation process. His book ‘Made to Serve: ‘How manufacturers can compete through servitisation and product service systems’ is based on in-depth research with leading corporations such as Xerox, Caterpillar, Alstom and MAN Truck & Bus UK.

Dr Howard Lightfoot, Manager Operations Excellence Institute at Cranfield University

Martin Summerhayes, Head of Delivery Strategy & Service Improvement, Fujitsu UK&I

Sanjay Patel has over 18 years of experience within the Utilities industry, holding a number of key senior roles within IS/IT functions. His work is mostly concerned with delivery of large scale transformation projects which are implementing SAP and mobile solutions and has held a number of roles with large work management and asset based organisations like Thames Water EDF Energy and now UK Power Networks. He is currently Head of Strategy, Architecture and Commercial at UK Power Networks and has wide ranging responsibilities across a variety of IT departments and leads the IT function within a large scale business transformation programme which is implementing SAP CRM, Work management and mobile solutions. When not working Sanjay is Chairman and Captain of a local cricket team and when time permits watches the England cricket team play around the world.

Sanjay Patel, Head of IS Strategy, Architecture and Commercial, UK Power Networks



OUR SPEAKERS

Aly Pinder explores how service and manufacturing executives use technology and implement best practices to improve post -sales service processes. His coverage areas within the service space primarily include Field Service and Mobility, and Service Parts Logistics, on which he has written or co -authored over 60 research reports and benchmarked 4000+ service executives in more than six years with Aberdeen.

Aly’s View

“A challenge which has bubbled to the surface over the past couple of years is the need to enhance the customer experience through field service interactions. Technicians not only find themselves responsible for fixing downed equipment, they also have to have the tools, skills, knowledge, and expertise to deliver value to customers as the brand advocates for the business.”

Aly Pinder Jr, Senior Research Analyst, Aberdeen Group

Neil is a Field Management professional and has held senior leadership roles across a number of sectors. Currently Director of Operations for Arqiva, one of the UK’s foremost communications infrastructure and media services companies, Neil has led national field service teams in some of the largest companies in the Telecoms (Virgin Media), Domestic Appliance (Indesit) and Automotive industries (Lex). His focus on transformation through people and technology has driven major change in these field and support operations.

Neil’s View

”Field service is vital in ensuring your customer goals are met, be it carrying out maintenance to prevent faults or reacting to an issue in a timely and professional manner. Unless your field force is engaged in revenue generating activities, are they seen as a cost as opposed to a profit centre? How do we maximise available resources? Ultimately is the best field force the one that is not required - or would you be missing out on a vital opportunity to interact with customers and your network?”

Neil Taplin, Director of Operations, Arqiva

Coen is responsible for the service revenue and installed base of Bosch Security Projects, and is the driving force in the Netherlands towards the inclusion of a Chief Service Officer in the Board. He drives the strategy and portfolio from a product business towards a services business. Coen builds upon a vast experience obtained by working for IBM, Baan and ASML. Coen is a storyteller with Sales DNA and a Service heart, and is an enthusiastic ‘builder’ of teams and processes for sales and service organisations,

Coen’s View

“The key challenge for service professionals is converting the (service) profit contribution into decision making influence on board level.”

Coen Jeukens, Service Contract Director, Bosch Security Systems

Kris Oldland is the Editor of Field Service News, Europe’s leading trade journal for the field service industry. He is a trusted source of insight into the different approaches that field service organisations are taking to deal with operational challenges, and is a strong advocate for the impact of technology on evolving service business models. Kris has spent nearly 10 years honing his craft in B2B media covering topics as varied as finance, music and even fire juggling before returning to Service.

Kris Oldland, Editor, Field Service News FIELDSERVICENEWS



OUR SPEAKERS

Dr Michael Provost spent 27 years at Rolls -Royce Plc working on the modelling and analysis of civil aero-engine performance, aero engine condition monitoring (where he won the Chairman’s Award for Technical Innovation for his analytical contributions to Rolls -Royce’s COMPASSTM Condition Monitoring system), corporate strategic planning and advanced civil aero engine and more electric aircraft systems design. He then spent two years at Data Systems & Solutions Ltd, a Rolls -Royce Plc spin -off company, working on applications of aerospace asset management techniques in areas such as railways before spending five years at Bombardier Transportation where he led the team developing the engineering analysis and visualisation methods used in Bombardier ORBITATM, a world -leading railway asset management system.

He has written a book ‘Everything Works Wonderfully: An Overview of Servitization and Physical Asset Management’ of his experiences of asset management, monitoring, data visualisation and analysis for planes, trains, clean energy and human health. He graduated from Trinity College, Cambridge, with an honours degree in Engineering and gained a PhD in Thermal Power from Cranfield University. He is a Fellow of both the Institution of Mechanical Engineers and the Institution of Engineering and Technology, and is also a Member of the Institute of Asset Management.

Bill Pollock is President of Strategies for Growth, a research analyst and consulting firm based in Pennsylvania USA. In 2015, Bill was named “One of the Twenty Most influential People in Field Service” by Field Service News; one of Capterra’s “20 Excellent Field Service Twitter Accounts”; and one of Coresystems’ “Top 10 Field Service Influencers to Follow”. He writes monthly articles for Field Service News and Field Service Digital, and is a regular contributor to Field Technologies Online. Bill’s blog site www.PollockOnService.com has been used by more than 26,000 profession-als in the global services market.

Bill’s View

“The intersection of Service Lifecycle Management and the Internet of Things is what will ultimately drive the field services sector to greater heights. However, the challenge is which platform to use, what technologies to embrace, and how fast to move forward. Join my Discussion Group to learn where your peers are focusing their energy!”

Bill Pollock, President, Strategies for Growth

Dr Michael Provost, Director, Michael Provost Consulting Ltd

James Smith is the UK Research Director for Copperberg, a specialist provider of market insight into the European manufacturing services sector. James handles field service-related conferences in the UK and Middle East, and contributes to Field Service News along with Copperberg’s subscription-only newsletter. As a journalist, editor and publisher, James has been covering enterprise technology for 20 years. He comes from Essex, studied at Oxford, and supports Arsenal.

James Smith, Research Director, Copperberg

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Jan van Veen has just finished a temporary service leadership role at Hologic (healthcare and medical diagnostics), before which he held a number of leadership and catalysing roles with manufacturing and engineering companies in Europe. Jan’s mission is to accelerate service transformations of manufacturers, hence better meeting customer needs and driving sustainable growth. He was co-founding partner with Noventum Service Management for 9 years, and co -authored the book ‘Customer Centric Innovation for Sustainable Growth’.

Jan’s View

“Field service is hardly a technical/diagnosing function but a trusted advisor function delivering knowledge services and a branded customer experience. In future service portfolios will develop significantly towards high value, business related services next to maintenance and availability services. Diagnostic capabilities will move from the field engineers to the equipment and smart service centres. Field service will increasingly focus on specific tasks to replace a component, requiring less technical skills.”

Jan van Veen, author ‘Customer Centric Innovation for Sustainable Growth’ JAN VAN VEEN

Nick Frank has a track record of developing service businesses within high value technology companies through various General Manager and Director-level roles for industry-leading multinationals, such as Xerox, Textron and Husky Injection Molding Systems. His current focus is to help companies find their Pathways to Growth through providing management support in the areas of strategy, new business models, ecosystems, innovation, operations, service sales and transformation.

Nick’s View

To maximise the exciting opportunities offered by the IoT & analytics, I believe companies should focus less on the technology and more on Service Thinking with a dash of Imagination. Service Thinking to find the profit pools in their customer’s and Industry value chains that will pay for the investment. Imagination to figure out how to leverage their know and the technology to make their customer’s more successful.

Nick Frank, Director, Frank Partners

OUR SPEAKERS

Graeme has worked at Siemens for over 30 years in the UK and Germany, concentrating in the Manufacturing and Process Industries. This includes 20 years involvement in the Automotive Industry and in 2007 joining the Service team that delivers Consultancy, Service Contracts, Data Services, Retrofits and Upgrades and technical training for Industrial Automation and Drive systems. His aim is to improve customer productivity.

Graeme Coyne, Service Manager, Siemens



ABOUT OXFORD

Oxford is a beautiful city of stunning architecture, history and culture. You’ll find ancient and modern colleges, fascinating museums and galleries, and plenty of parks, gardens and green spaces in which to relax. Plus, the city centre is small enough to cover on foot, and only a few minutes walk from the main rail and coach stations.

LMH is located in tranquil North Oxford, a leafy Victorian suburb of wide streets, splendid gothic houses and mature trees. The University Parks, Natural History Museum and Pitt Rivers Museum are all close by. The centre of town is a 15 minute walk and Jericho, an attractive area of artisan dwellings, shops, and restaurants backing onto the Oxford canal, is also within easy walking distance.

ACCOMMODATION

We are arranging a preferred delegate rate with the venue. Details will be released in due course. Please contact us for further information.

DRESS CODE

Business Casual is recommended for the conference and pre-conference networking drinks.

FOOD

Conference attendees will be fed and watered - for lunch, and at morning and afternoon coffee breaks. There will be a vegetarian option during each break. For special dietary restrictions please contact us.

ACCESS

The venue has stair-free access. If you require any assistance please contact us - we are very happy to help.

GETTING TO OXFORD

By Car, from

London (60 miles): A40-M40-A40

Nottingham (112 miles): M1-A43-M40-A34

Bristol (85 miles): M32-M4-A34

Cardiff (106 miles): M4-A420

Manchester (170 miles): M56-M6-M42-M40-A34

Edinburgh (366 miles): A74(M)-A74-M6-M42-M40-A34

Southampton (66 miles): M3-A34

Southend-on-Sea (109 miles): A127-M25-M40-A40

BY TRAIN

A direct service operates between Oxford and London Paddington (ap-proximately every 30 minutes), and between Oxford and Birmingham New Street. Other services operate from the north via Birmingham New Street; from the South via Reading; and from the west via Didcot or Reading. For information contact National Rail Enquiries (Tel: +44 (0)8457 484950).

FROM LONDON AIRPORTS

London Heathrow and Gatwick airports are linked to Oxford by The Airline coach service, which operates a direct frequent service 24 hours a day (Tel: +44 (0)1865 785400). It is also possible to travel by train from Heathrow to Oxford via London, and from Gatwick to Oxford via Reading.

London Stansted airport is linked to Oxford by the National Express 757 coach service, running every two hours (Tel: +44 (0)8705 747777).

ABOUT THE VENUE

St Hugh’s College is a traditional University of Oxford College based in North Oxford. St Hugh’s College is known as ‘the island site’ as its extensive and beautiful grounds form a perfect square, bordered by Victorian houses.

The conference will take place at Maplethorpe Hall, a flexible, modern building with floor to ceiling sliding glass doors.

CONFERENCE VENUE 12th APRIL - St Hugh’s College

All Copperberg conferences are run by Coordinatum Business Event Management

For all logistical questions regarding the conference please contact:

Malcolm Larri Email: [email protected]

Tel: +46 8 650 02 70

EVENT CO-ORDINATION & LOGISTICS

Emilia Rollan Email: [email protected]

Tel: +46 8 650 02 70

VENUE ADDRESSSt Hugh’s CollegeSt Margaret’s RoadOxford OX2 6LET: +44 (0)1865 274900 (Lodge)



PRICING

1-day Conference Regular price 870 £ excl VAT

* Includes access to all networking activities, and access to pre-event meeting system to book meetings with other participants.

JOINING IN A GROUP?

Our agenda is the perfect opportunity for you to bring a cross-functional team.

Book 2 = 10% discount



Book 6+ = 50% discount

TERMS & CONDITIONS

Your booking is binding. You may substitute a delegate at any time. Please note that substitutions are not permitted unless approved by the organizers. For all cancellations (without an approved substituted delegate) received in writing more than 5 business days prior to the event and, a €120 (+VAT) administrative fee will be charged and a credit voucher for the remaining amount will be issued. Credit vouchers may be used at any Midfield Media conference within one year of issuance. For cancellations less than 5 business days prior to the event, the full amount of the delegate pass is non-refundable. Full payment is due 10 days upon invoice and no later than 5 business days prior to the event. Delegates that have NOT submitted payment prior to the event will not be admitted to the event. Admittance is then only granted upon approval of credit card payment directly onsite.

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